Explore numerous help desk job opportunities. These roles provide crucial technical support and customer service across various industries. Job seekers can find positions matching their skills and career aspirations, from entry-level to senior management. The South Africa job market presents a range of options for individuals skilled in IT support, troubleshooting, and communication.

Help desk positions involve resolving technical issues, answering queries, and maintaining IT systems. Common responsibilities include diagnosing hardware and software problems, providing step-by-step solutions, and documenting support activities. Professionals in this field need strong problem-solving abilities, excellent interpersonal skills, and a solid understanding of IT infrastructure.

Candidates searching for help desk jobs can discover opportunities in sectors such as technology, finance, healthcare, and education. These roles offer career growth, competitive salaries, and the chance to work in dynamic environments. South Africa's growing economy supports a steady demand for skilled help desk professionals, making it an attractive destination for job seekers.

What People Ask

Typically, a high school diploma or associate's degree in a related field is required. Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) can be advantageous. Strong communication and problem-solving skills are essential.

Help desk roles commonly involve providing technical support to end-users, troubleshooting hardware and software issues, and documenting solutions. Other responsibilities include managing user accounts, installing software updates, and escalating complex problems to higher-level support teams. Excellent customer service skills are crucial for success.

Some of the top employers for help desk positions in South Africa include Dimension Data, BCX, and Vodacom. These companies frequently hire IT support professionals to maintain their systems and provide customer assistance. Job seekers can explore opportunities with these leading organizations.

The salary range for a help desk position in South Africa typically falls between ZAR 8,000 to ZAR 25,000 per month, depending on experience and location. Entry-level positions may start at the lower end, while more experienced roles can command higher salaries. Additional benefits and bonuses may also be included.

A help desk position can serve as a stepping stone to various IT careers, such as systems administrator, network engineer, or IT manager. Gaining experience and certifications can open doors to more specialized and higher-paying roles. Continuous learning and professional development are key to career progression.

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286 Help Desk jobs in South Africa

ICT Support Technician

Centurion, Gauteng Bidvest Protea Coin

Posted 11 days ago

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Job Description

Provide walk-in, telephonic, on-site, off-site, in person and remote support for desktop computers, laptops, printers, mobile devices, and other peripherals.
Site visits.
Install, configure, upgrade, and troubleshoot Windows and Windows Server and Office 365, and other business applications such as Adobe Acrobat.
Set up and manage user accounts, email, permissions, and access rights using Microsoft Active Directory and Microsoft Entra (Azure) related tools.
Log all service requests, issues, and resolutions accurately using a helpdesk or ticketing system.
Diagnose and resolve hardware, software, and connectivity issues.
Support basic network troubleshooting, including LAN, VPN, APN, and Wi-Fi.
Perform routine maintenance, backups, patch management, and antivirus updates.
Provide end-user training and guidance on IT best practices and security.
Liaise with external vendors for repairs, warranty claims, or specialised support when needed.
Maintain accurate records of IT assets, inventories, and software licensing.
Resolve escalations of complex technical problems from junior IT staff or third-party providers when required.
Support hardware rollouts, office moves, and ad-hoc IT projects as needed, including after hours as required.

Preferred qualifications/attributes/skills:

Matric (Grade 12)
CompTIA A+ or Equivalent
CompTIA N+ or Equivalent
Microsoft MCSE or MCSA or CompTIA Server+ or Equivalent
Solid working knowledge of Windows and Windows Server, Office 365, Active Directory, and common business tools such as Adobe Acrobat.
Troubleshooting level understanding of networking (TCP/IP, DNS, DHCP, VPN).
Familiarity with remote support and ticketing systems. Top tier troubleshooting skills.
Team leader abilities.
Excellent communication, telephonic and electronic communication.
Conversational customer service skills.
Ability to work independently, manage multiple tasks, and meet tight deadlines.
Willingness and ability to work after hours.
Valid drivers licence (for multi-site support).
Own transport for committed time and attendance and flexible working hours when required on short notice.
Professional, customer-focused approach
Team player with a proactive attitude
Commitment to confidentiality, data security, and company policies
Working knowledge of Windows and Windows Server operating systems, Office 365, and other business applications such as Adobe Acrobat.
Set up and manage user accounts, email, permissions, and access rights using Microsoft Active Directory and Microsoft Entra (Azure) related tools.
Promptly resolve tickets and strict adherence to SLAs
Strong problem-solving skills
Top tier troubleshooting skills a requirement
Mindset of problem solving and not problem escalating
Team leader abilities essential
Excellent Time and Attendance
Own Transport

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It Help Desk Technician Remote

Support Adventure Limited

Posted 5 days ago

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Job Description

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Support Adventure Limited Remote IT Help Desk Technician (Level 2)

Remote
Permanent
Full Time
Published: 1 week ago
USD$2000 - $000
EE/AA, Non EE/AA

Easy apply

Remote IT Help Desk Technician (Level 2) Support Adventure Limited Remote ZA 2024-09-18T14:01:22Z FULL_TIME

Introduction

Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner.

Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.

We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.

Duties & Responsibilities

We’re currently hiring people with experience in most or all of the following fields:

Remote desktop support for Microsoft Windows (experience with macOS is a plus)

Remote network troubleshooting and administration

Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management

Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)

Experience working with ticketing systems in a high paced MSP environment is a major plus

Desired Experience & Qualification

The following skills and abilities are a must:

A high level of English language proficiency, both spoken and written, is required

A passion for customer service and great ‘soft’ skills

Ability to present technical information in plain terms to non-technical users

Great attention to detail especially when it comes to documentation and taking excellent notes

A passion for learning and the ability to adapt to new technologies

Package & Remuneration

What Support Adventure offers:

We offer a competitive salary, usually in the range of $2000-4000+ onthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.

You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.

Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.

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Help Desk Operations and Technical Support (Stellenbosch)

Johannesburg, Gauteng Curiska

Posted 11 days ago

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Job Description

Job Title: Help Desk Operations and Technical Support (Stellenbosch)

Summary:

Seeking a tech-savvy professional to provide first and second-line support for IT systems and cloud infrastructure. This role focuses on troubleshooting, client support, and maintaining efficient operations across Microsoft Azure and Windows Server environments.

Key Responsibilities:
Provide Tier 1 & 2 support for applications and infrastructure.
Troubleshoot Azure and Windows Server issues.
Manage support tickets and meet SLA targets.
Assist users via Teams or phone with clear, non-technical communication.
Document procedures and escalate complex issues when needed.
Requirements:
2+ years in IT/help desk support.
Experience with Microsoft Azure and Windows Server.
Basic networking knowledge (DNS, DHCP, VPNs, firewalls).
PowerShell scripting familiarity.
Strong troubleshooting and communication skills.
Experience with ticketing systems (e.g., Jira).

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Remote IT Help Desk Technician (Level 3) USD$2000 - $4000

Gauteng, Gauteng Support Adventure Limited

Posted 5 days ago

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Job Description

workfromhome

Support Adventure - IT Support Technician

We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience, you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.

Duties & Responsibilities

We’re currently hiring people with experience in most or all of the following fields:

Remote desktop support for Microsoft Windows (experience with macOS is a plus)
Remote network troubleshooting and administration
Microsoft Windows, Windows Server and Microsoft 365 deployment, administration, and management
Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)
Experience working with ticketing systems in a high-paced MSP environment is a major plus

Desired Experience & Qualification

The following skills and abilities are a must:

A high level of English language proficiency, both spoken and written, is required
A passion for customer service and great ‘soft’ skills
Ability to present technical information in plain terms to non-technical users
Great attention to detail especially when it comes to documentation and taking excellent notes
A passion for learning and the ability to adapt to new technologies

Package & Remuneration

We offer a competitive salary, usually in the range of $2000-4000+ monthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.

You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.

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Remote IT Help Desk Technician (Level 2) USD$2000 - $3000

Gauteng, Gauteng Support Adventure Limited

Posted 5 days ago

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Job Description

workfromhome

Introduction

Duties & Responsibilities

We’re currently hiring people with experience in most or all of the following fields:

Remote desktop support for Microsoft Windows (experience with macOS is a plus)
Remote network troubleshooting and administration
Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management
Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)
Experience working with ticketing systems in a high-paced MSP environment is a major plus

Desired Experience & Qualification

The following skills and abilities are a must:

A high level of English language proficiency, both spoken and written, is required
A passion for customer service and great ‘soft’ skills
Ability to present technical information in plain terms to non-technical users
Great attention to detail especially when it comes to documentation and taking excellent notes
A passion for learning and the ability to adapt to new technologies

Package & Remuneration

What Support Adventure offers:

We offer a competitive salary, usually in the range of $2000-4000+ monthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.

You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Customer Service

Northern Cape, Northern Cape Growth In Visionaries Marketing

Posted today

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Job Description

We are looking for a Customer Service Agent to join our team. Your responsibilities will include:

Building and maintaining long-term customer relationships.
Identifying and contacting potential clients.
Communicating with clients to understand their advertising requirements and concerns.
Participating in sales meetings and trade shows.
Coordinating with the Marketing and Design teams to create promotional campaigns.
Conducting in-depth research and being willing to travel to different locations.

To succeed in this role, you should be highly motivated with excellent marketing skills and familiarity with various advertising techniques. The ability to handle stressful situations and provide excellent customer service professionally and promptly will be advantageous.

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Customer Service

Growth in Visionaries Marketing

Posted 25 days ago

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Job Description

-DO YOU ENJOY WORKING WITH DIFFERENT PEOPLE EVERYDAY?
-DO YOU HAVE AN OUTGOING, ENERGETIC PERSONALITY br>
We are looking for an Customer Service Agent to be a part of our team. Your job responsibilities will include building and maintaining long-term customer relations. Besides, you will also be responsible for identifying and contacting potential clients. You should also be able to communicate with clients to understand their advertising requirements and concerns.
As an Customer Service Agent, you should be able to participate in various sales meetings and trade shows. Furthermore, you should be able to coordinate with the Marketing and Design team in creating promotional campaigns. Also, you should be able to conduct in-depth research and willing to travel to different locations.
To be able to perform in this job role, you should be highly motivated and have excellent marketing skills. You should also be familiar with various advertising and marketing techniques. A successful candidate should also be able to handle stressful situations. Your ability to provide excellent customer service in a professional and timely manner will be advantageous.

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Customer Service

Sandton, Gauteng Protea Global BPO Pty Ltd - Shorza

Posted today

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Job Description

Customer Experience Specialist Location: Sandton offices Working Hours: UK business hours Were partnering with a fast-growing, adventure-focused company based in Sandton, on a mission to bring excitement and challenge back into peoples lives. They create epic, globe-trotting endurance events and adventure experiences that push boundaries and theyre looking for a passionate Customer Experience Specialist to join their team. About the Client: This company blends adrenaline, exploration, and social impact, raising funds for environmental causes while delivering unforgettable adventures. Their projects include global endurance horse racing and innovative adventure machines you can only earn through participation. Theyre a dynamic startup with a bold vision and a rapidly growing community of loyal customers. The Role: As a Customer Experience Specialist, youll be the frontline contact for customers from their first enquiry through to post-adventure follow-up. Your mission is to deliver an exceptional experience that turns customers into lifelong fans who cant wait for their next challenge. This role involves a lot of written communication crafting engaging, thoughtful emails and messages that guide customers smoothly through their adventure journey. But youll also get to chat live on the phone and via online messaging, juggling multiple conversations and building rapport. Youll be the eyes and ears of the customer experience team, gathering feedback and stories, sharing insights with marketing and operations, and helping shape continuous improvements across the business. Because this is a small, evolving company, youll need to be flexible, proactive, and ready to roll up your sleeves. Expect a fast-paced onboarding and the opportunity to get involved in a variety of projects beyond your core responsibilities. Key Responsibilities: Respond promptly to customer enquiries via email, phone, social media, and other channels Drive sales by nurturing leads and encouraging bookings Manage customer admin to ensure smooth pre-adventure preparation Lead customer communication on individual adventures, including managing group chats and responding outside regular hours when needed Maintain and update customer handbooks and internal knowledge bases Create and manage customer communication templates and support marketing content creation Collect customer stories and feedback to fuel marketing campaigns and service improvements Support the veterans programme and contribute ideas for continuous improvement What Youll Need: Outstanding customer service skills with excellent written and verbal communication Ability to write engagingly and adapt to a brands unique tone of voice Proactive mindset with strong organisational skills and tech-savviness Flexibility to cover varied work hours, including some weekends when adventures are active Enthusiasm for adventure culture and willingness to travel occasionally to support events Experience with platforms like monday.com is a plus Why This Role? Full-time position with flexible working hours Join a passionate, close-knit team in a company thats shaking up the adventure and travel space Be part of a company that supports environmental causes and creates unforgettable experiences Please note that if you havent heard from us within two weeks of submitting your application, you can assume it was unsuccessful.

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Customer Service

Cape Town, Western Cape Clarion Printed Products

Posted 2 days ago

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Job Description

permanent

A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.

Responsibilities:

Receive production requests and prioritise accordingly to meet deadlines
Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
Work with production staff and sales staff to ensure customer expectations are met
Manage account services through quality checks on client products and follow-up with timeous communication
Coordinating delivery schedules, arranging collections, installations of products and services

Required:

Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
Aptitude to learn quickly
Must be able to multi-task
Must be able to work independently
Excellent written and communication skills
Strong customer service skills
Detail oriented, organised, and deadline-driven
Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
Previous project management experience will be an advantage
Must have driver's licence and own transport

If you meet the above requirements please send Cv's to '>

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Customer Service

Cape Town, Western Cape Galaxy Outsourcing

Posted 6 days ago

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Job Description

permanent

Remuneration: R12,600
Monthly bonus: R2,000

The most important requirements for this role:

You must have and love a cat.
Be able to work 2 Sundays per month
At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
You must have a fast broadband connection with good upload and download speed.
You must be able to communicate effectively in English to customers from the UK.
You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.

About the company:
Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.

Who we are looking for:
We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:

Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
Strong computer literacy, ensuring you can navigate various software and systems with ease.

Requirements:

To successfully perform the role of a home-based customer service representative, you will need:

A quiet office space at home, free from distractions, with a reliable fibre internet connection.
A laptop or desktop computer that meets our technical specifications.
Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to with the reference: CC07/07 in the title.

We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your

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ICT Support Technician

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Remote IT Help Desk Technician (Level 3) USD$2000 - $4000

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Remote IT Help Desk Technician (Level 2) USD$2000 - $3000

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