467 Help Desk jobs in South Africa

• Perform daily system monitoring, ensuring all networks and live devices are functioning.
• Ensure tickets are logged for offline devices.
• Ensure all tickets are handled timeously with the client agreements.
• Managing ticket backlog.
• Develop and implement technical support policies, practices, and standard operating procedures.
• Measure and monitor the effectiveness of systems, processes, and policies, recommending and implementing changes to improve service delivery.
• Identify gaps and shortcomings in business processes, escalating and addressing procedures that are not working.
• Ensure a positive client experience is at the forefront of all decisions, continuously seeking ways to improve this experience.
• Generate and process high-level escalation tickets for technical support, driving resolution among internal and external stakeholders.
• Manage ticket escalations and coordinate support across different departments within company.
• Identify fault trends, perform diagnostics, troubleshoot issues, and escalate as required.
• Monitor the phone system within the environment ensuring Support Techs are efficient and professional at all times.
• Provide clients with regular communication regarding the status of requests ensuring timely follow-up and satisfaction.
• Regular team and one-on-one meetings.
• Identify gaps for improvement and development.
• Ensure KPIs are met.

• Relevant qualification in Help-Desk advantageous
• Driver’s License
• Manage Engine Support Center Plus advantageous
• Strong understanding of IT hardware, software, and operating systems.
• Ability to identify and resolve complex technical issues.
• Good verbal and written communication skills.
• Strong client service skills and a commitment to providing excellent support.

• Email your comprehensive CV to .
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

• Perform daily system monitoring, ensuring all networks and live devices are functioning.
• Ensure tickets are logged for offline devices.
• Ensure all tickets are handled timeously with the client agreements.
• Managing ticket backlog.
• Develop and implement technical support policies, practices, and standard operating procedures.
• Measure and monitor the effectiveness of systems, processes, and policies, recommending and implementing changes to improve service delivery.
• Identify gaps and shortcomings in business processes, escalating and addressing procedures that are not working.
• Ensure a positive client experience is at the forefront of all decisions, continuously seeking ways to improve this experience.
• Generate and process high-level escalation tickets for technical support, driving resolution among internal and external stakeholders.
• Manage ticket escalations and coordinate support across different departments within company.
• Identify fault trends, perform diagnostics, troubleshoot issues, and escalate as required.
• Monitor the phone system within the environment ensuring Support Techs are efficient and professional at all times.
• Provide clients with regular communication regarding the status of requests ensuring timely follow-up and satisfaction.
• Regular team and one-on-one meetings.
• Identify gaps for improvement and development.
• Ensure KPIs are met.

• Relevant qualification in Help-Desk advantageous
• Driver’s License
• Manage Engine Support Center Plus advantageous
• Strong understanding of IT hardware, software, and operating systems.
• Ability to identify and resolve complex technical issues.
• Good verbal and written communication skills.
• Strong client service skills and a commitment to providing excellent support.

• Email your comprehensive CV to .
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

We have an opening for a Help Desk Consultant in our Customer Support Department.

If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town.

As a Help Desk Consultant, your responsibilities will be to assist our end-users in logging calls, troubleshooting and escalating calls to the relevant departments. The vital part of your work involves you knowing the basics of hardware and software troubleshooting. The key success criteria for this role are a combination of excellent written and verbal communication skills as well as a can-do attitude.

This position is for you if you are punctual, reliable and consider yourself a team player. You will enjoy it if you perform well under pressure and thrive in problem-solving environment. We welcome applications from IT graduates with A+ and N+ certification, however we'll consider candidates with experience only too!

Our clients are in the retail industry, we support them beyond 8:00 to 17:00. The team works shifts of 8 hours between( 6:30 - 23:00), standby and overtime can be required from time to time.

This is a great opportunity to kick start your career at Spinnaker Software.

We have an opening for a Help Desk Consultant in our Customer Support Department.

If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town.

As a Help Desk Consultant, your responsibilities will include:

1. Assisting end-users in logging calls.
2. Troubleshooting hardware and software issues.
3. Escalating calls to the relevant departments.

The key success criteria for this role are a combination of excellent written and verbal communication skills as well as a can-do attitude.

This position is for you if you are punctual, reliable, and consider yourself a team player. You will enjoy it if you perform well under pressure and thrive in a problem-solving environment. We welcome applications from IT graduates with A+ and N+ certification; however, we'll consider candidates with relevant experience as well.

Our clients are in the retail industry, and we support them beyond 8:00 to 17:00. The team works shifts of 8 hours between 6:30 and 23:00, with standby and overtime required from time to time.

This is a great opportunity to kick start your career at Spinnaker Software.

• Perform daily system monitoring, ensuring all networks and live devices are functioning.
• Ensure tickets are logged for offline devices.
• Ensure all tickets are handled timeously with the client agreements.
• Managing ticket backlog.
• Develop and implement technical support policies, practices, and standard operating procedures.
• Measure and monitor the effectiveness of systems, processes, and policies, recommending and implementing changes to improve service delivery.
• Identify gaps and shortcomings in business processes, escalating and addressing procedures that are not working.
• Ensure a positive client experience is at the forefront of all decisions, continuously seeking ways to improve this experience.
• Generate and process high-level escalation tickets for technical support, driving resolution among internal and external stakeholders.
• Manage ticket escalations and coordinate support across different departments within company.
• Identify fault trends, perform diagnostics, troubleshoot issues, and escalate as required.
• Monitor the phone system within the environment ensuring Support Techs are efficient and professional at all times.
• Provide clients with regular communication regarding the status of requests ensuring timely follow-up and satisfaction.
• Regular team and one-on-one meetings.
• Identify gaps for improvement and development.
• Ensure KPIs are met.

• Relevant qualification in Help-Desk advantageous
• Driver’s License
• Manage Engine Support Center Plus advantageous
• Strong understanding of IT hardware, software, and operating systems.
• Ability to identify and resolve complex technical issues.
• Good verbal and written communication skills.
• Strong client service skills and a commitment to providing excellent support.

• Email your comprehensive CV to .
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

We have an opening for a Help Desk Consultant in our Customer Support Department.

If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town.

As a Help Desk Consultant, your responsibilities will be to assist our end-users in logging calls, troubleshooting and escalating calls to the relevant departments. The vital part of your work involves you knowing the basics of hardware and software troubleshooting. The key success criteria for this role are a combination of excellent written and verbal communication skills as well as a can-do attitude. This position is for you if you are punctual, reliable and consider yourself a team player. You will enjoy it if you perform well under pressure and thrive in problem-solving environment. We welcome applications from IT graduates with A+ and N+ certification, however we'll consider candidates with experience only too!

Our clients are in the retail industry, we support them beyond 8:00 to 17:00. The team works shifts of 8 hours between( 6:30 - 23:00), standby and overtime can be required from time to time.

This is a great opportunity to kick start your career at Spinnaker Software.

• Perform daily system monitoring, ensuring all networks and live devices are functioning.
• Ensure tickets are logged for offline devices.
• Ensure all tickets are handled timeously with the client agreements.
• Managing ticket backlog.
• Develop and implement technical support policies, practices, and standard operating procedures.
• Measure and monitor the effectiveness of systems, processes, and policies, recommending and implementing changes to improve service delivery.
• Identify gaps and shortcomings in business processes, escalating and addressing procedures that are not working.
• Ensure a positive client experience is at the forefront of all decisions, continuously seeking ways to improve this experience.
• Generate and process high-level escalation tickets for technical support, driving resolution among internal and external stakeholders.
• Manage ticket escalations and coordinate support across different departments within company.
• Identify fault trends, perform diagnostics, troubleshoot issues, and escalate as required.
• Monitor the phone system within the environment ensuring Support Techs are efficient and professional at all times.
• Provide clients with regular communication regarding the status of requests ensuring timely follow-up and satisfaction.
• Regular team and one-on-one meetings.
• Identify gaps for improvement and development.
• Ensure KPIs are met.

• Relevant qualification in Help-Desk advantageous
• Driver’s License
• Manage Engine Support Center Plus advantageous
• Strong understanding of IT hardware, software, and operating systems.
• Ability to identify and resolve complex technical issues.
• Good verbal and written communication skills.
• Strong client service skills and a commitment to providing excellent support.

• Email your comprehensive CV to .
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

Reference : AV Consultant : Anneke Viviers

Attend to all incoming technical calls on the technical help-desk within agreed service levels. Remotely investigate/troubleshoot system and network problems and diagnose and solve hardware or software faults clients might have. Taking clients/field technicians through a series of actions telephonically, to help set up systems or resolve faults and issues. Accurately capture and update all client interactions in as much detail on applicable systems for future use and also for trend analysis use. Escalate priority issues and log unresolved queries correctly to the appropriate resource for attention. Identify persistent and potential faults and suggest solutions. Offer alternative solutions where appropriate, keeping in mind the objective of resolving client issues.

Work collaboratively with other members of the technical help-desk, scheduling, project management, regional managers, and infrastructure architects to develop and deliver long-term solutions to meet user needs. Establish a good working relationship with customers and other service providers to ensure client issues get resolved. Increase 1st level or remote fixes at all times. Manage outbound calls, making outbound calls to priority 1 clients with offline venues/devices identified by the network offline list. Making outbound calls to specific clients as requested by network directors, regional managers, and other senior management staff.

Provide high service and quality standards to calls made outbound that apply to inbound calls. Provide feedback to relevant parties on conclusion of outbound calls to networks.

Manage, monitor, and maintain assigned network venues. Establish contact with venues needing technical assistance that forms part of your assigned networks. Provide prompt initial communication and responses to all assigned networks and promptly address requests/incidents to ensure customer expectations are reached. Provide customers with regular communication regarding the status of requests/installations including notification when repairs are complete, as well as customer validation that the repair is satisfactorily completed. Follow up with customers to ensure satisfaction was achieved. Ensure all network checks are done timeously to ensure no unnecessary downtime is experienced by the client. Partner with other IT service providers the client might have to ensure resolution is reached.

Manage, monitor, and maintain Manage Engine reporting system. Set up new users' accounts and profiles and deal with password issues. Provide relevant system reports on request. Support documentation to assist staff with system usage and requests for information and to provide staff training if required. Test and evaluate new requirements for the system. Advise and assist the Head of Services, Media Services manager, and Network Director in the day-to-day operation of the system as well as participating in the planning, growth, and development for the system. Communicate with the system service provider to ensure system use is optimal and to learn new ways to customize the system to address internal company needs. Adhoc duties as requested by Head of Department or CEO.

Will be required to create quotes and send to client for approval and maintain % accuracy.

1. Matric.
2. 2 years' experience in the Information Technology Industry.
3. Training in networking and relevant Information Technology qualification.
4. Drivers Licence.

Email your comprehensive CV to you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. We reserve the right to only conduct interviews with candidates of choice. Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

Reference: HC003132-Moipo-1
Employment: Full Time (Shift based)

Job Purpose
As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries.

Key Responsibilities:

1. Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support.
2. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us.
3. Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents.
4. Participate in project onboarding of new customers and upgrades.
5. Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM.
6. Contribute to the development and maintenance of the company's Knowledge Base.

Minimum Requirements:

1. Certification as IT Technician preferred.
2. A+ / N+ certification.
3. CCNA / HCNA certification.
4. Microsoft Certified IT Professional preferred.
5. Experience with monitoring systems such as Nagios or PRTG.
6. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers.
7. Valid driver's license and own transport.
8. Ability to work shifts.
9. Proven experience in an ISP Engineer or similar customer support role.
10. Working knowledge of VoIP technology.
11. Familiarity with network cabling, classification, and topology.