50 Systems Administrator jobs in South Africa

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we're insanely dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

POSITION OVERVIEW:

As a Systems Administrator with the MRI Software IT Operations Team, you will have the opportunity to work across Private and Public cloud technologies, learning business processes whilst being exposed to exciting new technologies such as VMWare vCentre, Azure, AWS, F5 Load Balancers, Cisco hardware, Palo Alto firewalls and many more networking and operational tools.

In this position, you will assist with a wide range of IT operational duties such as Microsoft Active Directory management, VMware Virtual Machine deployment and configuration, Anti-Virus and security vulnerability activities, deploying virtual web servers, creating and maintaining DNS records and be fully immersed in day-to-day operational IT Services activities.

RESPONSIBILITIES:

• Manages related Service Desk Tool queues and tickets
• Resolve or escalate incidents, problems and service requests, maintaining relevant records promptly and efficiently within SLA
• Deployment and configuration of VMware Virtual Machines in vCentre and Azure Workloads
• Installation and management of IT security tools
• Build new systems and deploy application software
• Install new software releases and system upgrades
• Review and management of SOPs and documentation
• Configuration and deployment of monitoring tools
• Active Directory management and troubleshooting
• VPN Configuration and troubleshooting
• General vCentre management and troubleshooting
• Certificate Management
• Azure and/or AWS Administration
• Partner with Engineering, Development and Professional Services teams to ensure successful implementation of new technologies and assures SOP's are accurately recorded and updated

REQUIREMENTS:

• Knowledge of Windows Server technologies, Active Directory, storage and backup devices, VMWare, Citrix and other solutions as necessary to fulfil job responsibilities.
• Strong ability to follow, draft and update SOP's
• Proficiency in server, storage and virtualization standards, techniques and tools.
• Analytical/problem-solving skills.
• Clear and concise verbal and written communication to all levels of the organization.
• Effectively organize and prioritize work.
• Simultaneously manage and deliver multiple projects.
• Effectively collaborates with peers, cross-functional teams, team leaders and engineering to achieve end-to-end product and process quality.
• Effectively influences others to ensure levels of quality and timeliness are met during the service improvement and delivery process
• Ability to be available for possible afterhours and standby if required
• Ability to work North American or United Kingdom hours if required
• General vCentre management and troubleshooting
• Implement, manage, and monitor Azure and/or AWS cloud infrastructure/s, focusing on computing, storage, networking, and security services

EDUCATION

• VMWare Certified or working towards
• Azure and /or AWS Certified or working towards
• ITIL v3 or v4 nice to have
• Security Certification a plus

We're obsessed with making this the best job you've ever had

We want our teams to love working here, so we've created some incredible perks for you to enjoy:

• We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

Job Description

Hello Future System Administrator

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Overview of the role and requirements:

• To ensure effective installation, configuration, upgrade, administration, monitoring and maintenance of operating system software and hardware.
• This role serves as a technical function to support the SOC space within the Chief Digital Office Infrastructure and Security Services space
• Networking fundamentals is advantageous
• API knowledge is advantageous
• The successful candidate must have cloud experience
• Cyber security experience will be beneficial
• Windows and Linux Operating Systems experience
• Splunk power user level none negotiable

You will be responsible for:

• Perform security review, with a specific focus on testing of major software components and their code.
• Utilisation of tools and technologies to conduct ethical hacking and penetration testing with a particular emphasis on custom developed web applications.
• Analysis of these test results and report on recommendations to rectify any vulnerabilities identified.
• Ensuring compliance to security standards within the business unit and within the organisation
• Consulting to projects in terms of identifying risks, vulnerabilities and controls for new developments.
• Identifying significant risks during the software development test cycle and implementing controls to mitigate these risks
• To research and assist in the implementation of security products within the organisation where appropriate.
• Perform functional and technical test analysis and testing (including regression) on security specific projects, incidents and work requests Weekly reporting on test progress
• To research and understand security best practices and how they are implemented in a corporate environment
• Maintain current knowledge of the Information Systems security industry's emerging technologies
• Install and configure workstations and servers (IBM, HP, Dell). Perform daily capacity and health checks; maintain and customize software.
• Maintain backup systems in line with baseline standards to ensure business continuity.
• Monitor and control server and network hardware to prevent system downtime
• Manage group corporate server infrastructure and advise on security enhancements.
• Prevent unauthorized access and monitor for illegal intrusions.
• Ensure first-time resolution of customer queries and take ownership of follow-ups.
• Meet turnaround times while maintaining availability, reliability, and accuracy.
• Provide technically accurate product guidance and collect feedback to improve service.
• Propose process improvements to enhance service levels and customer satisfaction.
• Adhere to governance and compliance standards; escalate issues for resolution.
• Identify and escalate risks as part of routine operations.
• Identify and implement solutions to improve service delivery and quality.
• Complete administrative tasks and reporting accurately and on time.
• Create and review personal development plans with leadership.
• Stay updated on learning opportunities, product changes, and industry trends.

What you will need:

• 2 – 3 years experience in a similar role
• Windows and linux certification

We can be a match if you can:

• Strong communication and interpersonal skills.
• Able to work under pressure
• Good stakeholder engagement

You will have access to:

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

Are you interested to take the step? We look forward to engaging with you further. Apply now

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

27/10/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

MAIN PURPOSE OF THE ROLE:

The Systems Administrator – Data and Pricing is responsible for ensuring the accurate and timely maintenance of pricing models, data integrity, and system functionality within the organization. This includes capturing and updating price lists, maintaining data accuracy across systems, and supporting the data infrastructure that drives analytics and business decisions. The role also involves optimizing system performance, ensuring data security, and providing technical and operational support to internal teams.

DATA & PRICING SYSTEMS ADMINISTRATOR DUTIES AND RESPONSIBILITIES:

Administration

• Accurately capture pricing data and verify that calculations are correct and reflected appropriately in systems.
• Maintain accurate and up-to-date information on Sage 300 (Accpac) and ensure correct data integration with Sage CRM.
• Collaborate with Brand Managers to define and implement appropriate pricing methodologies.
• Maintain and improve standard data and pricing templates.
• Contribute to the development and improvement of the CRM system.
• Create, maintain, and update training materials and Standard Operating Procedures (SOPs).
• Conduct user training sessions and provide ongoing support.
• Address CRM dashboard queries and ensure data accuracy across reports and sales analytics.

Vendor and System Process Knowledge

• Develop a clear understanding of vendor operational processes to ensure alignment with company pricing models.
• Maintain a strong working knowledge of Sage 300 and CRM systems to ensure functionality and data consistency.
• Support the rollout of new projects and system enhancements.

Innovation and Optimization

• Identify opportunities to enhance system efficiency, data accuracy, and overall performance.
• Stay current with emerging technologies, tools, and best practices in systems and data administration.

Support and Maintenance

• Provide technical and operational support to the data analytics team.
• Troubleshoot and resolve system or data-related issues promptly.
• Perform routine system updates, maintenance, and data validation tasks.
• Document configurations, workflows, and data processes to ensure consistent operations.

REQUIREMENTS:

Qualifications:

• Degree or diploma in Information Systems or a related field.
• Knowledge of BI Tools and SQL (preferred).
• Experience with Sage CRM and Sage 300 (Accpac) (preferred).

Experience:

• 1–2 years of system administration experience, preferably within a pricing or costing environment.
• 2-3 years of data capturing experience, with exposure to managing large datasets in a fast-paced environment.

Skills and Attributes:

• Strong analytical and problem-solving skills.
• High attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Excellent communication and interpersonal skills.
• Proactive, self-motivated, and adaptable to change.

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed` faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required, within reason, to work outside of set duties and/or perform in more than one role.

We're looking for a detail-oriented and technically strong Systems Administrator (POS / OMNI) to join our dynamic IT team at the Cape Union Mart Group.

In this role, you'll be responsible for maintaining and supporting our POS and OMNI systems — ensuring stability, performance, and seamless operation across all retail environments. You'll collaborate closely with technical teams and vendors to troubleshoot issues, implement system changes, and support ongoing projects that enhance our retail systems landscape.

This is an excellent opportunity for someone with solid technical foundations who enjoys problem-solving, teamwork, and supporting business-critical systems in a fast-paced retail environment.

• Provide technical support for POS / OMNI systems, ensuring timely resolution of incidents and problems (including after-hours standby support when required).
• Participate in requirements analysis, solution mapping, configuration, testing, and documentation to meet business needs.
• Work closely with Development and Engineering teams on POS software releases and OMNI system deployments.
• Identify recurring issues through trend analysis and implement sustainable solutions.
• Administer system configurations and coordinate with 3rd party vendors for support.
• Perform ongoing system housekeeping and maintenance.
• Design and develop bespoke SQL features (MSSQL / PL/SQL).
• Assist with end-user training and provide documentation for users and teams.
• Maintain QA and production environments.

Qualifications & Training:

• Matric / Grade 12 or equivalent
• Relevant tertiary or technical qualification

Experience:

• Experience supporting or implementing POS or ecommerce systems
• Knowledge of integration technologies (APIs, XML, SOAP, JSON, REST)
• Experience with Python scripting
• Understanding of networking fundamentals (DNS, DHCP, HTTP, SSL, TCP/IP, etc.)

Skills:

• Strong analytical and communication skills
• Scripting and automation for multi-site support
• Excellent troubleshooting and problem-solving capabilities
• Time management and attention to detail

• Office-based professional environment
• Some after-hours and weekend work as part of a standby roster
• Limited travel (mostly local commuting)

Please note: The Cape Union Mart Group is committed to transformation. Appointments and promotions will be made based on candidates who best meet the requirements for the position. Preference will be given to candidates who will enhance the diversity of the team, aligned to our Employment Equity plan.

Introduction

Welcome to the Toys R Us world of a where we want your little ones imaginations to run free

Toys R Us and Babies R Us are well established international brands.

Commonly referred to as the "World's Greatest Toy Stores", Toys R Us SA currently boasts 50+ physical stores, two of which are located in Namibia, Botswana and Zambia, as well as an ALL NEW AWWWESOME online store.

The key focus of the group is to ensure that customers, young and old, from children to grandparents, are offered an amazing range and experience, complimented by great value Are you a dynamic and passionate individual who will ensure exceptional customer satisfaction and excellent store performance?

Then we are looking for a Systems Administrator / Infrastructure Specialist who would like you to join our team

Role Purpose

The Systems Administrator ensures the stability, security, and efficiency of the company's IT infrastructure. This role manages servers, networks, storage, endpoints, and business-critical applications, acting as the technical backbone of the IT department. Working closely with managed service providers (MSPs), the Systems Administrator ensures business continuity across all locations.

Key Responsibilities

• Infrastructure Management – Dell servers, Windows Server 2022, VMware, Hyper-V, Synology NAS.
• Backup & Recovery – Veeam, patching, DR planning.
• Network & Security – Meraki firewalls, HP InstantOn switches, Cambium Wi-Fi, VPNs, SOC & SIEM alerts, Datto EDR.
• Endpoint & Device Management – PCs/laptops, Epson/Zebra/Lexmark/HP printers, barcode scanners, Sunmi & Zebra Android devices, POS peripherals.
• Cloud & Collaboration – Microsoft 365 administration (Azure AD, Exchange Online, SharePoint, OneDrive, Power Platform).
• Monitoring & Continuity – ERP, POS, ecommerce, and finance systems uptime.
• Documentation & Governance – ITGlue, SharePoint, compliance support.

Support Coverage & Travel Requirement

• Standby support: Participation in a scheduled standby roster for evenings and weekends.
• Mandatory Saturdays: Two Saturdays per month (8:00am – 2:00pm, onsite) scheduled in advance by the Head of IT.
• Travel: Required to travel to stores and offices within South Africa and neighbouring countries to provide onsite IT support, project implementations, and system upgrades.
• These requirements are part of the role's standard duties and are not eligible for overtime or additional allowance.

Skills & Qualifications

• 5+ years in Systems Administration or IT Infrastructure.
• Strong knowledge: Windows Server, Active Directory, Azure AD, VMware/Hyper-V.
• Networking fundamentals (Meraki/HP switches, firewalls, Wi-Fi).
• Veeam backup, endpoint and device support experience.
• Familiarity with SOC/SIEM tools and IT security principles.
• Excellent troubleshooting, documentation, and communication skills.
• Willingness to travel regularly for store/site support.

Date: 4 Sept 2025

Location: Emperors Palace , ZA

Company: Peermont Global (Pty) Ltd

Job Purpose

Experienced IT Systems Administrator with a strong background in virtualization, directory services, server and network infrastructure, backup & cloud technologies, and system administration. The ideal candidate will have extensive experience with VMWare, Veeam, Active Directory, Entra ID, Intune, and Microsoft Office 365, along with at least 6 years of relevant experience in the field

Qualifications

• Matric
• ITIL V4
• VMware Certified Professional (VCP)
• Microsoft Certified: Azure Architect Expert
• Veeam certifications
• Pure storage and Dell certifications (advantageous)
• Cloudflare

Minimum Requirements

• 6 years of experience in IT system administration roles
• In-depth knowledge and experience with VMWare virtualization platform.
• Strong proficiency in managing Active Directory, including user and group management, group policies, and DNS/DHCP.
• Hands-on experience with Azure cloud services and resources, including Entra ID, VMs, storage, and networking.
• Proficiency in deploying and managing Office 365 services, including Exchange Online, SharePoint, and Teams.
• Experience with scripting languages (e.g., PowerShell) for automation and task automation.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

Main Resposibilites

• Manage and maintain virtualization platforms such as VMWare ensuring optimal performance and availability of virtual machines.
• Administer Active Directory services, including user management, Windows Servers, group policies, DNS, DHCP, PowerShell and other directory-related tasks.
• Deploy, configure, and manage cloud services and resources in Azure, ensuring security, scalability, and reliability.
• Oversee the implementation and maintenance of Office 365 services, including Exchange Online, SharePoint, Teams, and other collaboration tools including hybrid Exchange setup.
• Monitor system performance, troubleshoot issues, and implement necessary upgrades and patches to ensure system stability and security.
• Manage cloudflare
• Implement and maintain backup and disaster recovery solutions for critical systems and data.
• Collaborate with other IT teams and departments to support various projects and initiatives.
• Provide technical support and guidance to end-users and other IT staff as needed.
• Maintain accurate configuration information (CMDB)
• Perform tuning to ensure optimal application and systems response
• Perform regular system health checks
• Configure and maintain systems maintenance plans
• Perform preventative systems maintenance tasks
• Perform system upgrades as required from time to time
• Test application and systems recovery
• Manage projects, upgrades and implementations from time to time.
• Manage Root Certificate Authorities
• Experience in management tools
• Experience in PowerBI

Job Description

Hello Future Systems Administrator (Virtualisation)

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Role summary and requirements:

• The ideal candidate must be a highly skilled Engineer who assists with the design, oversees the implementation and maintenance of our Virtual platform and drives the successful delivery of projects.
• You will work closely with our technical support management teams across regions, engineering teams globally and local field team to ensure that the Virtualisation technologies are delivering overall superior service and support to our customers

You will be responsible for:

Virtualisation Infrastructure Design and Implementation:

• Design, implement, and maintain Virtualisation infrastructure solutions that meet the business and technical requirements.
• Ensure scalability, reliability, and performance of the Virtualisation environment.
• Maintain an accurate and current hardware and infrastructure software inventory.
• Be the team's voice on project expectations for the platform on new or in-flight projects.
• Generate internal knowledge base articles and issue resolution where possible.
• Lead and/or being involved in Global Strategic Initiatives
• Ensure compliance with audit requirements
• Manage own development to increase own competencies

Troubleshooting and Support:

• Be experienced in troubleshooting issue with VMware and other Virtualisation technology solutions, including Virtualisation Provisioning Services, Virtualisation Environment Management, Virtualisation Policies, Multi-site aggregations, vSphere.
• Ensure all areas of the Virtualisation infrastructure are monitored managed and reported on accordingly.
• Optimisation of functional areas, e.g., Server Deployments, and User experience.
• Proactively monitor environment for capacity, stress, risk and workload to take necessary remediation steps.
• Work with Virtualisation team to implement formal feedback mechanisms for incidents, causes, and resolutions.
• Lead the resolution of complex technical issues related to Virtualisation infrastructure.
• Provide escalated support for critical incidents and outages.
• Implement proactive measures to prevent recurring issues.

Documentation and Reporting:

• Maintain comprehensive documentation of Virtualisation architecture, configurations, and processes.
• Generate regular reports on system performance, capacity, and utilization.
• Participate in documenting, communicating, and enforcing policies for securing and standardizing systems, infrastructure and software as necessary.

We will be a match if you have:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in designing, implementing, and maintaining virtualisation solutions.
• In-depth knowledge of Virtualisation technologies, such as VMware.
• Familiarity with networking, storage, and security concepts related to virtualisation solutions.
• Excellent problem-solving and communication skills.
• Strong skills in automation using PowerShell.
• Background in the development and management of remote support groups, international support groups and 24 x 7 support operations.
• Extensive expertise in developing metrics to measure the effectiveness of technical support within the organization.
• Familiarity with systems operations and management environments within large enterprise customers and/or service providers is desirable.
• Good communications and interpersonal skills.
• Track record of accomplishment and effectiveness within organizations.

You will have access to:

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

Are you interested to take the step? We look forward to engaging with you further. Apply now

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

02/10/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

The Focus Group Johannesburg, South Africa 10 September 2025 Mid Full Time Cost to Company 3 years - 5 years Skills Infrastructure SQL AWS Microsoft Azure Industries Information Technology (IT) Job Description

Reports To: Senior Systems Administrator / IT Ops Manager

Location: Bedfordview (With possibility of hybrid)

Company Overview:

An established player in the South African long term insurance market with over 25 years of experience in non-traditional sectors. We sell and administer a full range of funeral insurance products in the trade union environment and have a very close working relationship with NEHAWU. We are focused on client centricity and solving needs for South Africans with innovation, unique & creative solutions, and products.

Role Description:

The candidate would be responsible for installing, updating, and configuring these systems; taking proactive steps to monitor and identify any potential issues, and implement preventative measures; ensure system back-ups are taking place as required, and handle any down time effectively.

The ideal candidate will possess a strong technical background, hands-on experience, and a proactive approach to problem-solving in a dynamic business environment.

Key Responsibilities:

• Administer, monitor, and maintain all company network infrastructure (LAN, WAN, VPN, wireless, and firewalls).
• Install, configure, and maintain physical and virtual servers (Windows, Linux, etc.), ensuring optimal performance and availability.
• Manage and maintain telephony infrastructure and systems and the optimisation of thereof.
• Monitor systems for performance, reliability, and security, responding to alerts and resolving issues proactively.
• Manage and report on root cause analysis for faults with remedial action.
• Troubleshooting and monitoring network related performance focusing on the remote and on-site deployment.
• Setup monitoring software for performance on servers to do preventative maintenance.
• Assist support team on complex technical issues.
• Work together with the department manager to define policies and procedures relating to network performance and security.
• Secure server environments by creating documented polices with procedures, implementation, and the monitoring thereof.
• Ensure network protocols are documented refining security between network devices.
• Oversee patch management policy.
• Budget control and administration of software licensing.
• Maintain vendor and supplier relations.
• Stay abreast of emerging technologies and best practices to recommend improvements and ensure compliance with industry standards.

Qualifications, Skills, and Experience:

• Minimum of 3 years' experience with infrastructure maintenance.
• Understanding of SQL backups
• Microsoft Azure experience
• Advantageous:

o BSC in Computer Science or a related field

o Microsoft certifications

o Security certifications

o Expertise or experience with ManageEngine range of products.

• Proven expertise in network administration (TCP/IP, DNS, DHCP, VLANs, firewalls, wireless).
• Strong knowledge of server technologies (Windows Server, Linux/Unix, Active Directory, virtualisation platforms such as VMware or Hyper-V).
• Certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator, Cisco CCNA, or similar.
• Familiarity with monitoring and management tools (e.g., Nagios, SolarWinds, Zabbix).
• Experience in cloud infrastructure (AWS, Azure, Google Cloud).
• Knowledge of scripting languages (PowerShell, Bash, Python) for automation.
• Strong skills for daily operational challenges.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and as part of a team, including participation in an on-call rotation if required.

Success Criteria:

• All company systems remain available, and work optimally.
• All networks are operational and work optimally.
• Network and system protocols and team processes are documented and maintained.

Remuneration & Benefits:

• Performance-based annual bonus.
• Subsidised Life and Disability Cover.
• Funeral Cover

DETAILS OF THE ROLE

Title:

Systems Administrator

Department:

Information Technology

Occupational Level:

4 - Skilled

Reports to:

Team Leader: Information Technology

KEY EXPECTATIONS AND DELIVERABLES OF THE ROLE

The Purpose of the Role

The individual in the role is required to provide technical support for the day-to-day operations of the organisation's Information and Communication Technology (ICT) Broadcast environment through the provision of technical support and advice to users across multiple locations, platforms, and technologies.

Key Deliverables

Deliverables

Specific Tasks and Outcomes

Support

Supporting and assisting in all business applications deployed within the eMedia business, which include but is not limited to:

• Broadcast system support.

• Virtual Environment: VMWare.

• Microsoft: SCCM, Exchange, Active Directory, Windows Server. 2019 – 2021, Windows 10-11.

• Additional: Sage 300 People (Payroll, ESS, HR).

• Database: SQL, Oracle.

• Storage: NetApp, Compellent.

• Desktop Environment: Windows, Linux, Office 365.

Installing new and/ or rebuilding existing computers, servers and configuring hardware, peripherals, services, settings, directories, storage, in accordance with standards and project/operational requirements.

Managing assets and configuring systems.

Contributing to and maintaining system standards.

Operations Coordination

Remediating any problem escalated efficiently and timeously.

Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups, when and if required.

Performing regular security monitoring to identify any possible intrusions.

Performing daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Performing regular file archival and purging, as necessary.

Creating, changing, and deleting user accounts per request.

Providing support per request from various constituencies.

Investigating and troubleshooting issues.

Repairing and recovering from hardware or software failures.

Coordinating and communicating with impacted constituencies.

Complying with approved asset procedure

System Administration and Support

Provision of 1st level operational support on to all Business applications.

Providing 1st level support on other new applications.

Providing 1st level support to integrated ICT systems.

Analysing, enhancing, and consolidating business requirements.

Analysing current system processes and design functional requirements.

Assisting in designing Project management planning and implementation.

Assisting in business readiness processes to prepare organisation in implementing new systems.

Monitoring End-User training on process and system's usage.

Maintenance and Documentation

Recording meaningful and detailed root cause as well as actions taken against logged calls.

Ensuring asset inventory is maintained.

Managing servers and networking equipment including installing, maintaining, and upgrading of Microsoft Windows based servers and desktops

Ensuring high availability and acceptable levels of performance of mission critical host computer resources.

Applying operating system updates, patches, and configuration changes.

Maintaining backups and perform regular testing in compliance with the backup policy.

Maintaining disaster recovery protocols and participating in regular testing.

Analysing system logs and identify potential issues with computer systems.

Arranging repair for hardware in the event of server hardware failure.

Managing user accounts and resetting passwords, when required.

Identifying areas for streamlining or improvement of processes, systems or networking and discuss with the Senior System Administrators.

Adhering to applicable information security procedures and policies as updated from time to time.

Reporting any information security incidents or potential information security threats to Senior Systems Administrators.

Taking a proactive approach to information security

Stakeholder Liaison

Providing solutions in a timeous and professional manner to users for support tickets raised.

Escalating support tickets that cannot be resolved timeously to a more senior member of the team, along with providing any relevant information or suggestions.

Providing input and detailed diagnostics when escalating to senior members and management.

Key Performance Indicators

Performance Criteria

Key Performance Indicator 1

Supporting and assisting in all business applications are deployed within the eMedia business.

Managing, configuring, contributing, and maintaining systems standards daily.

Key Performance Indicator 2

Remediating any problems escalated efficiently and timeously.

Performing daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery disks are created, and media is recycled and sent off site as necessary.

Investigating and troubleshooting issues.

Key Performance Indicator 3

Supporting and assisting in all business deployed within the eMedia group in dealing with network, server, mission critical applications and general IT issues.

Key Performance Indicator 4

Ensure Information and Communications Technology (ICT) corporate environment and broadcast mission critical applications are supported timeously.

Key Performance Indicator 5

Providing 1st line support to all business applications.

Monitoring end-user training on processes and systems usage daily.

Key Performance Indicator 6

Managing servers and networking equipment including installing, maintaining, and upgrading of Microsoft Windows based servers and desktops daily.

Ensuring high availability and acceptable levels of performance of mission critical host computer resources.

Adhering to applicable information security procedures and policies as updated from time to time.

Reporting any information security incidents or potential information security threats to Senior Systems Administrators.

Key Performance Indicator 7

Escalating support tickets that cannot be resolved timeously to a more senior member of the team, along with providing any relevant information or suggestions

A National Diploma in Information Technology

A minimum of 3 years' experience within a similiar role