103 Systems Administrator jobs in South Africa

Systems Administrator

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MRI Software

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Job Description

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Join to apply for the Systems Administrator role at MRI Software

Join to apply for the Systems Administrator role at MRI Software

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

Position Overview

The Solution Engineer plays a pivotal role in collaborating with the EMEA Sales Team to provide tailored technical expertise in delivering demo solutions for both existing clients and prospective customers. This position is focused on delivering comprehensive sales support, facilitating solution demonstrations, and contributing to strategic sales initiatives. The ideal candidate thrives in a dynamic, deadline-driven environment and demonstrates exceptional teamwork skills. This role is essential in driving revenue growth for MRI Software's solutions across the EMEA region.

Responsibilities

  • Manages related Service Desk Tool queues and tickets
  • Resolve or escalate incidents and service requests, maintaining relevant records promptly and efficiently within SLA
  • Deployment and configuration of vMware Virtual Machines in vCentre and Azure
  • Installation and management of IT security tools
  • Build new systems and deploy application software
  • Install new software releases and system upgrades
  • Review and updating of SOPs and other relevant documentation
  • Remote Desktop Gateway management, configuration, and troubleshooting
  • Configuration of monitoring tools
  • Active Directory management and troubleshooting
  • VPN Configuration and troubleshooting
  • General vCentre management and troubleshooting
  • Certificate Management
  • Partner with Engineering, Development and Professional Services teams to ensure successful implementation of new technologies and assures SOP’s are accurately recorded and updated
  • Experience with SaaS models and large-scale distributed web architecture utilizing SaaS technologies is a plus

Requirements

  • Knowledge of Windows Server technologies, Active Directory, storage and backup devices, VMWare, Citrix and other solutions as necessary to fulfil job responsibilities.
  • Proficiency in server, storage and virtualization standards, techniques and tools.
  • Analytical/problem-solving skills.
  • Clear and concise verbal and written communication to all levels of the organization.
  • Effectively organize and prioritize work.
  • Simultaneously manage and deliver multiple projects.
  • Effectively collaborates with peers, cross-functional teams, team leaders and engineering to achieve end-to-end product and process quality.
  • Effectively influences others to ensure levels of quality and timeliness are met during the service improvement and delivery process
  • Ability to be available for possible afterhours and standby if required
  • Ability to work North American or United Kingdom hours if required
  • Experience with SaaS models and large-scale distributed web architecture utilising SaaS technologies is a plus

EDUCATION

  • VMWare Certified
  • Azure and /or AWS Certified or working towards this
  • Networking certified
  • ITIL v3 or v4 nice to have
  • Cyber Security Certification a plus

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

  • We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
  • Have confidence in your health with our offered Medical Aid Scheme.
  • Invest in our competitive Personal Pension plan and help set you up for your future.
  • Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
  • Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
  • Further your professional development with our Tuition Reimbursement Schemes
  • Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Software Development

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Cape Town, Western Cape, South Africa 3 weeks ago

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Collaboration Managed Services Engineer (L2)

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BUSINESS SYSTEMS ANALYST – Design end-to-end system enhancements and integrations at a leading SA asset manager – CAPE TOWN (Hybrid), R440K–R500K PA

City of Cape Town, Western Cape, South Africa 1 week ago

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Systems Administrator

Randburg, Gauteng Internet Filling (Pty) Ltd

Posted 2 days ago

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Job Description

Join the Interfile Team and be part of South Africa’s leading Electronic Bill Presentment and Payment company. As a fintech innovator, we design, develop, and support some of the country’s largest e-services systems, delivering smart solutions to top financial institutions, corporates, and government departments.

You'll work on large-scale systems and exciting projects used by millions. Enjoy a modern office near Monte Casino, complete with a certified gym, canteen, and great chill spaces!

The Systems Administrator is responsible for the administration, maintenance, and support of Microsoft-based systems and network infrastructure. This includes planning, developing, installing, configuring, and optimizing all network hardware, software, and communication links to ensure reliable and secure operations.

Key Responsibilities :

Server Support :

  • Perform and verify daily backups.
  • Manage remote access and ensure secure connectivity.
  • Apply server updates and service packs regularly.
  • Administer and maintain Microsoft operating systems (Linux experience is advantageous).
  • Manage firewalls and network switches.
  • Maintain and support all physical and virtual hardware.

Technical Support :

  • Provide technical support across Development, QA, and Production environments for hosted services.
  • Monitor hosted services to ensure 24/7/365 uptime and functionality.
  • Act as first-line support for system errors and failures, using logs and reports for diagnostics.
  • Oversee and assist with deployments, ensuring stability and readiness.
  • Facilitate communication between external parties (e.g., payment gateways, banks) and internal systems.

Network Support :

  • Design and deploy functional networks including LAN, WAN, WLAN, and VPN.
  • Configure and install network hardware and software (routers, switches, firewalls, load balancers).
  • Monitor network performance and troubleshoot issues proactively.
  • Schedule upgrades and collaborate with network architects on optimization.
  • Perform system upgrades, apply patches, and maintain security configurations.
  • Provide Level 2 / 3 support and liaise with vendors for issue resolution.
  • Maintain comprehensive documentation of network configurations and procedures.
  • Knowledge of SD-WAN, MPLS, and network virtualization technologies is beneficial.
  • Experience with cloud networking (especially Azure) is advantageous.

Requirements :

  • IT Diploma - Essential
  • Minimum of 3 years' experience in system and network administration within an enterprise IT environment.
  • Hands-on experience with Microsoft server environments and Windows-based systems.
  • Proven experience in network infrastructure support, including LAN / WAN, VPNs, firewalls, and switches.
  • Experience performing routine server maintenance, updates, and backups in a production environment.
  • Solid understanding of server virtualization, backup solutions, and system monitoring tools.
  • Experience working with Linux-based systems.
  • Exposure to cloud networking technologies (e.g., Azure).
  • Prior involvement in high-availability environments with 24/7 uptime requirements.
  • Work experience with firewalls and network segmentation in secure environments.
  • Strong understanding of Microsoft and Linux OS.
  • Experience in configuring firewalls and switches.
  • Familiarity with monitoring tools and logs.
  • Ability to work in high-availability environments.
  • Strong troubleshooting and documentation skills.
  • Self-motivated, proactive, taking ownership of problems through to completion.
  • Candidate with a sense of responsibility to work on shifts and standby.
  • Good oral and written communication skills.
  • Excellent communication and collaboration.
  • Problem solving skills.
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Systems Administrator

Johannesburg, Gauteng Telesure Investment Holdings (TIH)

Posted 4 days ago

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Job Description

Join to apply for the Systems Administrator role at Telesure Investment Holdings (TIH)

Join to apply for the Systems Administrator role at Telesure Investment Holdings (TIH)

Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Involved in operating system and application maintenance and configuration - with regards to maintenance intervals and upgrades including end of life replacement. Responsible for security and configuration compliance and work with other members of the IT System Administration Team and all relevant stakeholders. Respond to requests from end users, managers, developers, and team members for specific IT system assistance, data, and information. Collaborate with senior personnel in performing risk assessments to determine impact on customer business processes and systems downtime. Implement system changes across large, complex and diverse server environments by using standardized defined methods and procedures as defined by the senior members in the team. Provides efficient and prompt handling of all changes to improve day-to-day operations.

Responsibilities

Infrastructure Support

Provide advice and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by the business. Ensure system availability, functionality, integrity and efficiency, and maintain system configuration and documentation. Provide IT support for current and emerging technologies. Manage computer and user accounts, privileges, and system access via Active directory. Install and administer hardware, Windows operating systems, and software applications. Including system fixes, updates, and enhancements. Provide IT support for infrastructure systems including Virtualization, Servers, OS, monitoring and all other relevant systems to ensure that operability requirements are up to date with latest patches and firmware and that the hardware is configured properly.

Faults Diagnosis and Correction

Provide fault isolation and resolution to limit and address issues promptly. Perform troubleshooting, analysis of alerts, and repairs on systems. Ownership and execution of incident management and system maintenance.

Solutions Analysis

Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures and precedents.

Operational Compliance

Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. Implement security procedures, as directed by security team.

Information and Business Advice

Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring to others where necessary for interpretation of policy.

Testing IT Performance

Perform routine website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues. Manage system resources by monitoring of performance, capacity, availability, serviceability, and recovery.

Applications Software Maintenance

Monitor and identify software defects and suggest corrections for approval by more senior colleagues to maintain fully functioning applications software.

Continuous Improvement

Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Education

Grade 12/ SAQA Accredited Equivalent (Essential); Relevant industry qualifications such as Microsoft MSCE, Nutanix NPP or relevant virtualization qualification (Essential); Relevant degree in IT (Advantageous)

Experience

2 or more years experience in Multiplatform environments with a focus on System support (Essential); Experience in Financial Service Industry (Advantageous).

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Insurance

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Johannesburg, Gauteng, South Africa 6 months ago

Johannesburg, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 1 day ago

Randburg, Gauteng, South Africa 3 weeks ago

Johannesburg, Gauteng, South Africa 21 hours ago

Johannesburg, Gauteng, South Africa 2 days ago

Johannesburg, Gauteng, South Africa 2 days ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 16 hours ago

Johannesburg, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 1 day ago

Systems Specialist: MS Dynamics (12 Month Contract), Sandton

City of Johannesburg, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg Metropolitan Area 4 days ago

Johannesburg Metropolitan Area 1 week ago

Johannesburg, Gauteng, South Africa 6 days ago

Johannesburg, Gauteng, South Africa 1 week ago

SCC Senior Administrator (MDM and Systems) Systems Administrator – Lead software, hardware & network migration for new office implementation at SA’s leading FMCG group – JHB – R600K per annum

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AMR Systems Administrator (Electrical Metering)

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Sandton, Gauteng, South Africa 2 months ago

Senior Monitoring & Reporting Specialist

Randburg, Gauteng, South Africa 3 weeks ago

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Systems Administrator

Kloof, KwaZulu Natal RecruiTech

Posted 4 days ago

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Job Description

Reference: DUR00096-JG-1

An exciting opportunity for a Senior System Administrator to join a fleet management solutions company. The ideal candidate will need to be comfortable with traveling to the office daily.

Duties & Responsibilities

Responsibilities:

  • Monitor and manage the company’s corporate and commercial network (active directory)
  • Monitor and manage the company’s servers and services against agreed SLA (99.98% uptime)
  • Monitor and manage the company’s databases (drop partitions, check stored procedures/check max connections/long running queries/loading etc.)
  • Monitor and manage the company’s network security in compliance with EU’s GDPR directive and any related ISO specifications (annual audits/pen tests/patches)
  • Architect any new requirements to fulfil the company’s objectives
  • Manage all ITC related assets to ensure high availability
  • Interface with key suppliers
  • Oversight and design of monthly executive reports (BI reports)
Requirements:
  • 10 years’ experience
  • Must have CCNA accreditation
  • Strong networking/firewall/security knowledge
  • Strong Linux and Windows server knowledge
  • Virtual machine environment experience (Docker/Proxmox setup/installation and management knowledge)
  • Strong DB administration knowledge for MySQL
  • Strong network and DB security understanding
  • Fortigate firewall experience an advantage
  • After hours support available
  • Live in the upper highway area and must have own reliable transport
  • Self-motivated and takes initiative
  • Strategic thinker and strong in observability culture
  • Interface with all levels of employees within the company’s group as well as strategic suppliers
Package & Remuneration

R 55000 - R 65000 - Monthly

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Systems Administrator

Gauteng, Gauteng Hi-Tech Recruitment - Cape Town

Posted 4 days ago

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Job Description

Job Reference: CPT005165-JB-1

Do you want to work for one of the largest mobile asset Internet of Things (IoT) Software-as-a-Service (SaaS) providers in the world?

My client is looking for a System Administrator who is ambitious and not afraid to get their hands dirty!

Are you a Jack of all Trades? Then this role is for you.

Minimum Requirements
  • 4+ years System admin experience
  • System support – multiple and bespoke
  • Linux and Windows
  • Applications and testing
  • Strong database knowledge
  • Basic Security experience
  • Cloud experience
  • Networking is NB
  • SA Citizen
Duties & Responsibilities

As a System Administrator, you will be responsible for supporting and maintaining the IT infrastructure, ensuring optimal performance and security.

Package & Remuneration

R 45000 - R 65000 Monthly plus Medical Aid and Pension.

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Systems Administrator

Milnerton, Western Cape Transaction Junction (Pty) Ltd

Posted 11 days ago

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Job Description

JOB PURPOSE

This role is responsible for planning, developing, installation, configuration and maintenance of corporate hardware, software and any related infrastructure. This includes the creation of all plans for ensuring functionality, data consistency, security and usability of systems aligned with the organization’s priorities and enabling Company employees to do their work effectively. The System Administrator is responsible for diagnosing and resolving performance issues to ensure optimal performance and reliability. He or she will also be accountable for planning updates and maintenance of hardware and software resources to mitigate limitations and combat obsolescence. Tracking external support tickets and driving to completion of internal support tickets. Reporting system uptime, hours used in fixing or restoring services. Keeping abreast of the required annual renewal of system licenses. After hours support of production related systems including network connections/tunnels to 3rd party providers/customers is also essential.

RESPONSIBILITIES

User Support

Provide advice and assistance to users to resolve basic queries and ensure the business understands the applications/website capabilities well.

Information and Business Advice
Resolve complex queries from internal customers or suppliers by providing information and support where required. Helping build workflows and managing ways of working content within the various platforms. Taking day to day ownership of the systems you administer is a critical requirement needed.

Operational Compliance
Develop knowledge and understanding of the organization’s policies and procedures to ensure own work adheres to those standards and brings his/her experience to enhance or improve new or existing processes within the systems he/she manages. Obtain authorization from a manager for any exceptions from mandatory procedure.

Faults Diagnosis and Correction
Provide fault isolation and resolution to limit and address issues promptly.

Solutions Analysis
Find the most effective ways to respond to routine technical enquiries. Involves following procedures and precedents.

Testing IT Performance
Perform routine website/applications software tests and respond to user emails and support tickets raised to monitor, diagnose, and correct performance or system issues. Working together with the infrastructure team to improve system uptime.

Technical Database Support
Monitor and report any issues experienced on the front-end or Linux or SQL databases. Help resolve any issues together with the infrastructure team.

Administration

Monitor, maintain, improve and upgrade software versions of the various systems when required within QA and Production environments. Making sure both environments are kept in sync at all times. Follow proper QA processes, before making changes to production environments.

System Dashboards and Reporting
The System Administrator role will be required to build system reporting dashboards to present monthly reports to various stakeholders in terms of system enhancements, issues encountered and monthly support requirements and statistics.

Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

BEHAVIOURAL COMPETENCIES

  • Ensures Accountability
  • Methodical approach to work.
  • Attention to detail.
  • Logical approach to solving problems.
  • Excellent written and verbal skills in English.
  • High levels of energy and drive.
  • Ability to troubleshoot and resolve issues in a timely manner.
  • Great team-player.
  • Pro-active / forward-thinking mentality.
  • Organizational Savvy.
  • Tech Savvy.
  • Analytical thinking.

SKILLS

IT Support

Works without supervision and provides technical guidance when required on monitoring, diagnosing and fixing technological problems. This includes but is not limited to the following areas of expertise:

  • Physical and technical access management
  • Storage network configuration and management
  • Cloud estate management
  • Network security or virtual private network VPN management
  • Transaction security and virus protection management
  • Backup and archive management
  • Apache Tomcat management
  • Unix / Linux server management
  • Microsoft Windows Server / active directory management
  • Office 365 management
  • Software defined network storage management
  • VMware vSphere virtualized system management
  • WAN / MPLS / IPSec Network support
  • Routing protocols (OSPF, EIGRP, BGP, VLAN, Trunking) support
  • WAF / Loadbalancer management

IT Testing
Works without supervision and provides technical guidance when required on ensuring that IT applications meet required specifications by designing, executing and reporting on tests of systems and services.

Assessment
Works without supervision and provides technical guidance when required on analyzing data from multiple sources to draw appropriate conclusions and make suitable recommendations.

Verbal Communication
Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.

Computer Skills
Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance for the Atlassian JIRA and Confluence and Office365 applications. The desktop content application training will be provided to the system administrator by the company’s application provider. Has Linux and SQL database knowledge for first line support of corporate applications.

Action Planning
Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements.

Data Collection and Analysis
Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making.

Provides Technical Support
Works with full competence to employ customer-oriented behaviors that help engineers connect with their customers in productive and efficient ways, creating positive, defining moments. Typically works without supervision and may provide technical guidance. Communicates confidently during service interaction; Sets appropriate expectations; Provides relevant product/service updates.

Troubleshoots Technical Issues
Works with full competence to employ a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution. Typically works without supervision and may provide technical guidance. Verifies the problem; Defines the problem; Isolates the problem; Identifies the cause of problems; Justifies a solution; Resolves the problem.

Compliance
Works with guidance (but not constant supervision) to achieve full compliance with applicable rules and regulations in management and/or operations.

Customer-Focused Approach
Works with guidance (but not constant supervision) to orient the seller’s organization around delivering to the key needs of their customers.

In-Depth Questioning
Works with guidance (but not constant supervision) to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.

IT Data Management
Works with guidance (but not constant supervision) to manage information throughout its lifecycle by designing and executing appropriate architectures, policies and practices.

Policy and Regulation
Works with guidance (but not constant supervision) to interpret and apply knowledge of laws, regulations and policies in area of expertise.

Questions Strategically
Works with guidance (but not constant supervision) to uncover clients’ explicit needs and/or unforeseen opportunities and challenges.

Review and Reporting
Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.

EDUCATION

  • Matric
  • A+ / N+ and MCSE / MCSA or similar technical qualification in Information Technology

WORK EXPERIENCE

General Experience

  • At least 2 years work experience in related IT environment is a requirement.
  • VMWare certification would be an advantage.
  • At least 2 years working experience with AWS related services.
  • Certifications would be an advantage.
  • At least 2 years’ experience in managing Azure / M365 tenants.
  • At least 5 years’ experience in managing Active Directory and Windows Server environments.
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Systems Administrator

Citrusdal, Western Cape ExecutivePlacements.com - The JOB Portal

Posted 11 days ago

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Job Description

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POSITION INFO:

Goede Hoop Citrus (Pty) Ltd. situated in Citrusdal, currently has a vacancy for a

Recruiter:

Joubert and Associates

Job Ref:



Date posted:

Friday, July 4, 2025

Location:

Citrusdal, South Africa

SUMMARY:

POSITION INFO:

Goede Hoop Citrus (Pty) Ltd. situated in Citrusdal, currently has a vacancy for a Systems Administrator to ensure the effective functioning, maintenance and installation of the IT systems and software, and to provide IT support to staff members. The incumbent will report to the IT Manager.

Key Responsibilities:

  • Provide IT support to all staff members
  • Ensure sufficient IT security (e.g. firewall maintenance etc.)
  • Database administration, scripting and maintenance
  • Paltrack / Freshcloud / CMS / Frameworks administration
  • Development, improvement, maintenance and assisting with enquiries regarding PowerApps and PowerBI
  • Monitor cameras and signals
  • Integration, balances and checks
  • IT purchases in conjunction with IT Manager

Minimum Requirements:

  • Relevant tertiary qualification (certificate / diploma) in databases / system administration / IT Support
  • Excellent practical knowledge and experience with IT systems, networks, hardware, and software
  • Previous experience with MS SQL Systems
  • Previous experience in the Agricultural Industry will be advantageous
  • Good communication skills (Afrikaans and English)
  • Ability to do thorough and systematic planning and problem solving
  • Drivers licence & own transport will strengthen the application



Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Advertising Services

Referrals increase your chances of interviewing at ExecutivePlacements.com - The JOB Portal by 2x

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Systems Administrator

Milnerton, Western Cape Transaction Junction (Pty) Ltd

Posted today

Job Viewed

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Job Description

JOB PURPOSE

This role is responsible for planning, developing, installation, configuration and maintenance of corporate hardware, software and any related infrastructure. This includes the creation of all plans for ensuring functionality, data consistency, security and usability of systems aligned with the organization’s priorities and enabling Company employees to do their work effectively. The System Administrator is responsible for diagnosing and resolving performance issues to ensure optimal performance and reliability. He or she will also be accountable for planning updates and maintenance of hardware and software resources to mitigate limitations and combat obsolescence. Tracking external support tickets and driving to completion of internal support tickets. Reporting system uptime, hours used in fixing or restoring services. Keeping abreast of the required annual renewal of system licenses. After hours support of production related systems including network connections/tunnels to 3rd party providers/customers is also essential.

RESPONSIBILITIES

User Support

Provide advice and assistance to users to resolve basic queries and ensure the business understands the applications/website capabilities well.

Information and Business Advice
Resolve complex queries from internal customers or suppliers by providing information and support where required. Helping build workflows and managing ways of working content within the various platforms. Taking day to day ownership of the systems you administer is a critical requirement needed.

Operational Compliance
Develop knowledge and understanding of the organization’s policies and procedures to ensure own work adheres to those standards and brings his/her experience to enhance or improve new or existing processes within the systems he/she manages. Obtain authorization from a manager for any exceptions from mandatory procedure.

Faults Diagnosis and Correction
Provide fault isolation and resolution to limit and address issues promptly.

Solutions Analysis
Find the most effective ways to respond to routine technical enquiries. Involves following procedures and precedents.

Testing IT Performance
Perform routine website/applications software tests and respond to user emails and support tickets raised to monitor, diagnose, and correct performance or system issues. Working together with the infrastructure team to improve system uptime.

Technical Database Support
Monitor and report any issues experienced on the front-end or Linux or SQL databases. Help resolve any issues together with the infrastructure team.

Administration

Monitor, maintain, improve and upgrade software versions of the various systems when required within QA and Production environments. Making sure both environments are kept in sync at all times. Follow proper QA processes, before making changes to production environments.

System Dashboards and Reporting
The System Administrator role will be required to build system reporting dashboards to present monthly reports to various stakeholders in terms of system enhancements, issues encountered and monthly support requirements and statistics.

Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

BEHAVIOURAL COMPETENCIES

  • Ensures Accountability
  • Methodical approach to work.
  • Attention to detail.
  • Logical approach to solving problems.
  • Excellent written and verbal skills in English.
  • High levels of energy and drive.
  • Ability to troubleshoot and resolve issues in a timely manner.
  • Great team-player.
  • Pro-active / forward-thinking mentality.
  • Organizational Savvy.
  • Tech Savvy.
  • Analytical thinking.

SKILLS

IT Support

Works without supervision and provides technical guidance when required on monitoring, diagnosing and fixing technological problems. This includes but is not limited to the following areas of expertise:

  • Physical and technical access management
  • Storage network configuration and management
  • Cloud estate management
  • Network security or virtual private network VPN management
  • Transaction security and virus protection management
  • Backup and archive management
  • Apache Tomcat management
  • Unix / Linux server management
  • Microsoft Windows Server / active directory management
  • Office 365 management
  • Software defined network storage management
  • VMware vSphere virtualized system management
  • WAN / MPLS / IPSec Network support
  • Routing protocols (OSPF, EIGRP, BGP, VLAN, Trunking) support
  • WAF / Loadbalancer management

IT Testing
Works without supervision and provides technical guidance when required on ensuring that IT applications meet required specifications by designing, executing and reporting on tests of systems and services.

Assessment
Works without supervision and provides technical guidance when required on analyzing data from multiple sources to draw appropriate conclusions and make suitable recommendations.

Verbal Communication
Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.

Computer Skills
Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance for the Atlassian JIRA and Confluence and Office365 applications. The desktop content application training will be provided to the system administrator by the company’s application provider. Has Linux and SQL database knowledge for first line support of corporate applications.

Action Planning
Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements.

Data Collection and Analysis
Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making.

Provides Technical Support
Works with full competence to employ customer-oriented behaviors that help engineers connect with their customers in productive and efficient ways, creating positive, defining moments. Typically works without supervision and may provide technical guidance. Communicates confidently during service interaction; Sets appropriate expectations; Provides relevant product/service updates.

Troubleshoots Technical Issues
Works with full competence to employ a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution. Typically works without supervision and may provide technical guidance. Verifies the problem; Defines the problem; Isolates the problem; Identifies the cause of problems; Justifies a solution; Resolves the problem.

Compliance
Works with guidance (but not constant supervision) to achieve full compliance with applicable rules and regulations in management and/or operations.

Customer-Focused Approach
Works with guidance (but not constant supervision) to orient the seller’s organization around delivering to the key needs of their customers.

In-Depth Questioning
Works with guidance (but not constant supervision) to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.

IT Data Management
Works with guidance (but not constant supervision) to manage information throughout its lifecycle by designing and executing appropriate architectures, policies and practices.

Policy and Regulation
Works with guidance (but not constant supervision) to interpret and apply knowledge of laws, regulations and policies in area of expertise.

Questions Strategically
Works with guidance (but not constant supervision) to uncover clients’ explicit needs and/or unforeseen opportunities and challenges.

Review and Reporting
Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.

EDUCATION

  • Matric
  • A+ / N+ and MCSE / MCSA or similar technical qualification in Information Technology

WORK EXPERIENCE

General Experience

  • At least 2 years work experience in related IT environment is a requirement.
  • VMWare certification would be an advantage.
  • At least 2 years working experience with AWS related services.
  • Certifications would be an advantage.
  • At least 2 years’ experience in managing Azure / M365 tenants.
  • At least 5 years’ experience in managing Active Directory and Windows Server environments.
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Systems Administrator

7100 Delft, Western Cape RMV Solutions Pty Ltd

Posted 515 days ago

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Job Description

Permanent
We're seeking a competent Systems Administrator responsible for managing, upgrading, and maintaining our business's software, hardware, and networks. The successful candidate will have the following key responsibilities:Configuration of hardware, peripherals, services, settings, directories, storage, etc. based on standards and project/operational requirementsDaily system monitoring to ensure the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backupsRegular backup monitoring and verification of the integrity and availability of all backup resourcesRegular security monitoring to identify any possible intrusionsInstallation of new and rebuilding of existing servers while maintaining installation and configuration proceduresResearching and recommending innovative, and where possible automated, approaches for system administration tasksIdentifying approaches that leverage the company's resources and provide economies of scaleRepairing and recovering from hardware or software failures and coordination and communication with impacted business units and escalating where necessaryApplying OS patches and upgrades regularly, and upgrading administrative tools and utilitiesConfiguring/adding new services as necessaryPerforming periodic performance reporting to support capacity planningPerforming ongoing performance tuning, hardware upgrades, and resource optimization as requiredConfiguring CPU, memory, and disk partitions as requiredInstalling and maintaining firewall access rules and policiesMonitoring communication linksDocumentation of procedures and technical implementationChange controlRequirementsThe ideal candidate should have the following critical skills/competencies:Solutions-drivenExcellent problem-solving and accuracy skillsStrong analytical skillsMeticulous attention to detailSelf-starter, motivated, takes initiative, and can work independentlyExcellent communicator with all levels in an organization (verbal and written)Confident in operating in a dynamic environmentAbility to adapt to different situations as they arise (adaptive thinking)Ability to operate in a team environmentAbility to prioritize deliverables and workload accordingly (good organizational skills)In terms of role requirements, the candidate should have:Proven experience as a Systems Administrator, Network Administrator, or similar roleMinimum 3 years' technical support experienceExperience with databases, networks (LAN & WAN), and patch managementGood understanding of VOIP and associated Voice solutionsKnowledge of system security (e.g. intrusion detection systems) and data backup/recoveryHave a strong grasp of computer security (e.g. firewalls and intrusion detection systems)Familiarity with various operating systems and platforms2-3 years' experience as a server administratorEducation and Applicable Systems Experience:Grade 12Relevant Tertiary Qualification (Diploma or Degree)MCP, MCSEAdditional requirements that would be advantageous:A+N+MCSA3-4 years' experience as a Server AdministratorCybersecurity certifications or experience.
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Systems Administrator: Finance Systems

Bellville, Western Cape UWC Online - University of the Western Cape

Posted 16 days ago

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Job Description

The UWC’s Information and Communication Services (ICS) Department play a pivotal role in delivering ICT services that enable and support the University’s strategic goals and objectives. ICS, in line with growing its capability and supporting the Digital Transformation Strategy of UWC, offers an exciting opportunity for an experienced System Administrator in the ICS Applications Development & Support unit.

The primary purpose of the System Support Administrator is to attend to everyday related user systems support issues, like FAQs, common difficulties, and time-sensitive queries. The aim is to solve user problems at the first point of contact so that the they can continue with their day as soon as possible.

The key role and responsibilities of the position include but are not limited to:

  • Review, prioritise the resolution of technical issues, incidents
  • Resolve support requests where possible
  • Refer and escalate requests that cannot be resolved
  • Provide technical support to System Owners and system related users
  • Assist with knowledge transfer to new users
  • Record and report on user issues including the troubleshoot processes followed
  • Render assistive support in defining user requirements
  • Guide users to make use of self-help services
  • Adhere to best practices and standards
  • Record and facilitate the process of logging users technical requests
  • Manage the Service desk requests and capture user interaction
  • Assist in the schedule and maintenance of regular user sessions and supplier sessions
  • Provide inputs in regards to the development of the User Training Manuals
  • Be an active member of the User Group and support users in translating their user requirements and expectations for IT or the supplier to resolve
  • Senior Certificate with at least 5 years demonstratable experience in administration and support of ERP applications.
  • NQF level 6 qualification or equivalent qualification through RPL with at least 3-years+ Demonstratable experience in administration and support of ERP applications.
  • Relevant industry recognised certifications
Experience
  • 3-years+ Demonstratable experience in administration and support of ERP applications.
  • Demonstratable competence using Microsoft Office products like MS word and excel.
Competencies Required
  • Good communication skills – both verbal and written
  • Analytical thinker
  • Attention to detail
  • Stakeholder engagement
  • Open to new suggestions and ideas
  • Keen to resolve issues and keep a happy campus community
  • Team worker
  • Understanding of vendor service levels requirements
  • Drive towards a speedy outcome for every ticket/issue logged
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