39,881 IT Manager jobs in South Africa

IT Manager

Location:
Sandton, South Africa

Reporting to:
Chief Technology Officer

About Quantanite

Quantanite is a customer experience (CX) solutions company partnering with high-growth businesses and leading global brands. We rethink business processes, integrating automation and human intelligence to deliver seamless customer experiences at scale.

We are an ambitious, diverse team across four continents with a mandate to disrupt the CX industry through performance, innovation, and operational excellence.

The Opportunity

We are seeking a
seasoned IT Manager
to own and optimise our IT infrastructure, technical support service delivery and end-user services within our 24/7 contact center operations in Johannesburg.

This role is central to ensuring stability, security, and scalability of core IT operations supporting a global user base. You'll provide leadership across infrastructure, service desk, and system administration, while driving innovation and efficiency across our technology stack.

Working Hours:
Quantanite is a 24/7 business. While flexibility is expected, core hours will typically be
11:00 – 20:00 (SAST)
to align with UK and US operations.

Key Responsibilities

• Operational Leadership:
  Own day-to-day IT operations, ensuring uptime, performance, and user satisfaction across the delivery centre.
• Infrastructure Management:
  Oversee networks, servers, Active Directory, firewalls, cloud environments, telephony systems and agent workstations ensuring robust security and compliance.
• Service Delivery:
  Lead service desk and support teams to deliver against SLAs and internal KPIs; drive a culture of accountability and continuous improvement.
• Governance & Compliance:
  Manage PCI-DSS, ISO27001, ISO9001, and SOC-2 audits and other relevant security and data privacy standards; ensure policies, procedures, and frameworks are implemented and enforced.
• Financial Oversight:
  Develop and manage annual IT budgets; monitor spend, optimise vendor contracts, and ensure cost efficiency.
• Incident & Problem Management:
  Act as escalation point for critical technical incidents impacting operations, service delivery and agent productivity; ensure thorough root cause analysis and timely remediation plans are executed.
• Innovation & Automation:
  Identify and deploy automation opportunities to reduce manual overheads and streamline IT processes and overall improving end-user experience.
• Stakeholder Partnership:
  Collaborate with business leaders and clients, providing technical expertise and ensuring IT operations enable business outcomes and operational efficiency.
• Vendor Management:
  Strong vendor management skills, with a track record of negotiating and optimizing contracts for contact center specific technologies and support services. Ability to assess vendor performance against SLAs and business needs, driving improvements and accountability.

About You

• Experience:
  10–12 years in IT infrastructure and end-user services, with at least 5 years leading 24/7 operations and global support desks, preferably in a BPO or Contact Centre environment.
• Technical Depth:
  Proficiency in network administration, Windows/Server management, Active Directory, Desktop environments, Telephony platforms, collaboration tools and security frameworks.
• Delivery Track Record:
  Proven ability to lead major infrastructure projects, system upgrades, manage audits, and deliver against demanding SLAs.
• Security Focus:
  Working knowledge of infrastructure security, endpoint security, data privacy and compliance best practices, including experience with relevant monitoring tools.
• Leadership Style:
  Hands-on where needed, but able to inspire, coach, and lead cross-functional teams.
• Sector Advantage:
  Background in BPO or outsourcing is highly beneficial, given the scale and complexity of global service environments.
• Mindset:
  Innovative, resilient, commercially aware, and solutions-driven.

What We Offer

• Benefits:
  Health Insurance, Funeral Cover, Group Life Cover and Provident Fund.
• Training:
  Comprehensive technical and leadership training to support your growth.
• Career Growth:
  Opportunities for career advancement into broader technical operations or leadership roles.
• Work Environment:
  A supportive and innovative culture with a focus on teamwork, learning, and continuous improvement.

Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our client is seeking experienced
Information Security professionals (mid–senior level)
to join their team. These roles cover critical areas of security operations, governance, and risk management, with a strong focus on protecting enterprise systems, data, and customers.

Successful candidates will bring a mix of technical expertise, regulatory knowledge, and problem-solving skills to ensure the organisation remains secure, compliant, and resilient.

Key Responsibilities

Depending on the role, responsibilities may include:

• Developing and maintaining
  security policies, governance frameworks, and compliance standards
  .
• Managing
  identity and access controls
  , ensuring least privilege principles and secure authentication practices.
• Performing
  penetration testing and red-team exercises
  , identifying vulnerabilities and providing actionable remediation.
• Monitoring and triaging security events in
  real-time using SIEM platforms
  , escalating and responding to threats.
• Assessing and managing
  risks posed by third-party vendors and service providers
  , including audits and compliance reviews.
• Leading the
  end-to-end incident and problem management process
  , including RCA and post-incident reporting.

Skills & Experience

• 5–10 years
  of experience in Information Security, Cybersecurity, or related roles.
• Strong knowledge of
  security frameworks
  (ISO 27001, NIST, CIS, GDPR, etc.) and regulatory requirements.
• Hands-on expertise in one or more areas:
• Identity and Access Management (IAM)
• Penetration Testing / Offensive Security
• Security Operations & Monitoring (SIEM, SOAR)
• Risk Management & Compliance
• Incident Response & Forensics
• Ability to translate technical risks into
  business language
  for stakeholders.
• Relevant certifications preferred (CISSP, CISM, CEH, OSCP, ISO 27001 Lead Implementer, etc.).

What We're Looking For

• Strong analytical and problem-solving skills.
• Ability to
  work independently
  and as part of a cross-functional team.
• Excellent communication skills with the confidence to engage senior stakeholders.
• Proactive approach to identifying risks and proposing improvements.

Our client, a leader in the manufacturing industry is seeking an experienced IT Manager to join their team based in Cato Ridge.

MINIMUM REQUIREMENTS

• Grade 12
• Bachelor's degree in information technology with a focus on business operations & management.
• Minimum 5 years in a senior role within a complex IT environment.
• Strong knowledge of business management and technical skills to drive solutions
• Hands-on experience with ERP projects (maintenance and utilization).
• Knowledge of innovative technologies: SD-WAN, Cybersecurity, IIoT, AI, etc.
• Familiarity with manufacturing processes and SAP S/4HANA ERP

MAIN JOB FUNCTIONS

• Manage the company/business unit IT portfolio and other affiliated units as assigned
• Drive Group IT plans in the business and align localized IT initiatives with company business
• plans
• Act as the key liaison with business units to deliver technology solutions, service
• management, risk management, and relationship management
• Enforce IT policies, cybersecurity, and compliance; localize group policies as required
• Oversee IT infrastructure (SD-WAN, LAN, servers, CCTV, telephony, end-user devices, and
• plant technologies
• Act as an ambassador between IT and other business departments, focusing on user
• experience.
• Analyze business requirements with departments to determine ERP and technology needs,
• liaising with Group IT for ecosystem alignment.
• Manage and coordinate local IT projects, application change requests, and product testing.
• Oversee procurement, cost-effective purchases, and lifecycle management of IT assets.
• Inspect, monitor, and upgrade IT systems to ensure functionality, efficiency, and business
• alignment.
• Develop and control the IT budget, reporting on expenditure
• Build and maintain strong vendor relationships, ensuring cost efficiency

The successful applicant will be required to assist users and assess their needs in terms of Information Technology resources. Acquire resources needed. Manage projects and provide inputs to project planning and implementation. Develop, implement and review IT policies, processes and procedures.

We are seeking a dynamic Sales Manager with expertise in Sales of IT Software Solutions and Services, Client Relationship Management, and Key Account Management. This role is designed for someone who is passionate about the marketing and selling of IT software solutions and services, with a strong ability to generate and manage business opportunities while maintaining excellent relationships with clients. The ideal candidate will have a deep understanding of both the technical and business aspects of information technology and digital automation, helping clients navigate the ever-changing landscape of technology through our offering.

1. Business development and client relationship management :

   Identify, pursue and secure new business opportunities.

   Build a robust sales pipeline and actively manage the full sales cycle from lead generation to deal closure.

   Develop go-to-market strategies to effectively position the company offering to prospects and potential clients.

   Understand clients’ business goals and technical requirements to offer tailored solutions.

   Collaborate with Portfolio Leads and Solution Owners to provide the best offering and solution for new clients and to secure new business.

   Develop, maintain, and grow our client base and forge new client relationships, focusing on key accounts in sectors such as telecoms, energy, mining, retail, healthcare, and manufacturing.

   Serve as the primary point of contact for new high-value clients, delivering strategic support and ensuring long-term partnerships.

   Conduct regular business reviews with new accounts, ensuring client satisfaction and identifying upsell opportunities.

2. Market and Product Knowledge :

   Stay up to date with industry trends, especially in areas such as Digital automation and artificial intelligence solutions, SAP, Salesforce, ServiceNow, software development, Quality Assurance and infrastructure services.

   Analyze competitor offerings and market changes to refine sales tactics and company offerings.

   Identify and propose innovative IT and software solutions aligned with market trends and client requirements.

3. Collaboration and Strategy :

   Collaborate with internal teams, including technical consulting, product development, and marketing, to align sales efforts with company objectives.

   Participate in the development of pricing strategies, sales forecasts and budgets.

   Contribute to proposals, contracts, and service-level agreements (SLAs) to ensure client expectations are clearly defined and met.

1. Experience :

   5+ years of proven experience in business development, sales, or key account management within the IT industry.

   Demonstrated ability to sell Software Solutions, Technology and Advisory services (SAP, Salesforce and ServiceNow would be advantageous).

2. Sales and Negotiation Skills :

   Strong sales acumen, with a proven track record of closing deals in a consultative sales environment.

   Excellent negotiation and presentation skills.

3. Technical Knowledge :

   Good understanding of trending software products and IT services.

   Ability to translate technical features into client-focused value propositions.

4. Relationship Management :

   Experience managing and growing long-term client relationships.

   Skilled in managing multiple high-value accounts simultaneously.

5. Analytical and Problem-Solving Skills :

   Strong analytical skills with the ability to assess market trends, customer needs, and company offerings to provide strategic insights.

6. Communication :

   Excellent verbal and written communication skills, with the ability to influence and engage C-level executives.

   Ability to convey technical concepts in layman's terms when necessary.

7. Proactive and Results-Driven :

   Self-motivated and able to work independently with a focus on achieving sales targets.

   Ability to thrive in a fast-paced, competitive environment.

Information Technology Operations Manager

Direct message the job poster from Ampstek

Role: IT Operational Manager

Location: Johannesburg, South Africa

Job type: Contract

Required skills:

• Lead the transformation of IT operations, ensuring alignment with ITIL best practices preferably from Telecom or Fintech, Banking
• Drive continuous improvement initiatives to ensure seamless IT operations.
• Develop and maintain key performance indicators (KPIs) to measure the effectiveness of IT operations transformation and automation
• Minimum of 15+ years of experience in IT Service Operations and/or Support functions
• Minimum of 10+ years of experience in technology covering Fintech, Financial Services, insurance, banking, mobile money
• Minimum 5+ years of experience in scaling up organizations and driving the change.

Thanks & Regards,

Pooja K | Technical Recruiter

UK/EU AmpsTek Services Limited

Mail ID:

• Mid-Senior level

• Contract

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Ampstek by 2x

Get notified about new Information Technology Operations Manager jobs in Johannesburg Metropolitan Area .

Johannesburg, Gauteng, South Africa 3 days ago

Key Responsibilities

• Strategic Direction & Alignment
  • Develop and implement IT strategy aligned with the company’s corporate objectives.
  • Translate strategic goals into operational plans and KPIs.
  • Stay abreast of global ICT trends and innovations.
• Budgeting & Financial Management
  • Prepare and manage the IT department’s budget.
  • Monitor expenditure and report on variances.
  • Ensure cost-effective operations and resource allocation.
• IT Service Delivery
  • Oversee infrastructure, operations, applications, and service delivery.
  • Ensure optimal performance, scalability, and security of IT systems.
  • Drive continuous improvement in service quality and user experience.
• Governance & Compliance
  • Monitor compliance with legislation and statutory requirements.
  • Promote sound governance, risk management, and institutional integrity.
  • Represent IT in internal and external stakeholder engagements.
• People Leadership
  • Lead, mentor, and empower IT teams to achieve high performance.
  • Foster a culture of accountability, innovation, and collaboration.
  • Drive strategic change and embed the company’s values and culture.
• Organizational Participation
  • Actively contribute to committees and cross-functional initiatives.
  • Build strong relationships across departments and with external partners.

• Honors Degree in Information Technology or related field.
• Minimum 10 years’ experience in ICT, with at least 5 years in a senior management role.
• Proven track record in strategic IT leadership, governance, and service delivery.

This is an exciting newly created role within the organisation. As a Network and Server Product Manager at a national IT Distributor , you will be responsible for managing our portfolio of network and server products. You will work closely with our sales and technical teams to drive product strategy, ensure customer satisfaction, and achieve sales targets.

1. Develop and execute product strategies for network and server products.
2. Collaborate with sales teams to identify and pursue new business opportunities.
3. Provide technical expertise and support to customers and sales teams.
4. Conduct market research to stay updated on industry trends and competitor products.
5. Manage product lifecycle from concept to end-of-life.
6. Develop and deliver product training for internal teams and customers.
7. Create and maintain product documentation and marketing materials.
8. Build and maintain relationships with key vendors and partners.

1. Minimum of 3 years of experience in distribution.
2. At least 5 years of experience in network and server technology.
3. Proven track record as a sales and technical specialist.
4. Strong understanding of network and server products and solutions.
5. Excellent communication and interpersonal skills.
6. Ability to work independently and as part of a team.
7. Strong problem-solving and analytical skills.
8. Willingness to travel between Johannesburg and Cape Town as needed.

Competitive salary and performance-based incentives.

Opportunities for professional growth and development.

Collaborative and innovative work environment.

Mid-Senior level

Full-time

Product Management and Information Technology

Consumer Services, Wholesale Appliances, Electrical, and Electronics, and Technology, Information and Media

Key Responsibilities

1. Strategic Direction & Alignment

• Develop and implement IT strategy aligned with the company’s corporate objectives.
• Translate strategic goals into operational plans and KPIs.
• Stay abreast of global ICT trends and innovations.

1. Budgeting & Financial Management

• Prepare and manage the IT department’s budget.
• Monitor expenditure and report on variances.
• Ensure cost-effective operations and resource allocation.

1. IT Service Delivery

• Oversee infrastructure, operations, applications, and service delivery.
• Ensure optimal performance, scalability, and security of IT systems.
• Drive continuous improvement in service quality and user experience.

1. Governance & Compliance

• Monitor compliance with legislation and statutory requirements.
• Promote sound governance, risk management, and institutional integrity.
• Represent IT in internal and external stakeholder engagements.

1. People Leadership

• Lead, mentor, and empower IT teams to achieve high performance.
• Foster a culture of accountability, innovation, and collaboration.
• Drive strategic change and embed the company’s values and culture.

1. Organizational Participation

• Actively contribute to committees and cross-functional initiatives.
• Build strong relationships across departments and with external partners.

Minimum Requirements

• Honors Degree in Information Technology or related field.
• Minimum 10 years’ experience in ICT, with at least 5 years in a senior management role.
• Proven track record in strategic IT leadership, governance, and service delivery.