14,350 IT Manager jobs in South Africa
Logistics Systems Manager
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SUMMARY:
Interwaste, a leader in waste management solutions across Southern Africa, is seeking a Logistics Systems Manager to join our team at the Germiston Head Office
Logistics Systems Manager
Recruiter:
Leading Waste Company
Job Ref:
IW:Germ_Logistics Sy.
Date posted:
Thursday, June 19, 2025
Location:
Johannesburg, South Africa
Salary:
To Be Discussed
SUMMARY:
Interwaste, a leader in waste management solutions across Southern Africa, is seeking a Logistics Systems Manager to join our team at the Germiston Head Office
POSITION INFO:
Interwaste, a leader in waste management solutions across Southern Africa, is seeking a Logistics Systems Manager to join our team at the Germiston Head Office
With a commitment to sustainability, innovation, and operational excellence, Interwaste is dedicated to creating a better future by transforming waste challenges into impactful opportunities.
Role Overview
The Logistics Systems Manager is responsible for ensuring the operational systems are built, utilised, and maintained in support of critical business objectives. The Logistics Systems Manager acts as a liaison between IT and key business stakeholders, working closely with both to identify opportunities for improvement that will drive cost reductions and process improvements. The incumbent will lead the development, on-going adoption and continuous improvement of the systems that support the logistics function, including Route planning, optimisation, and execution systems (TMS) and resources and asset management applications
Key Responsibilities
- Develop and display an excellent understanding of Interwaste’s operational processes and its operational management systems.
- Collaborate with business users regularly to understand, define, and document business and technical needs and translate such needs into user''s requirements and enhancements.
- Provide technical expertise, business knowledge, reporting, analysis and coordination on essential system configuration, processes and objectives supporting the logistics division.
- Lead and manage the successful implementation, on-going adoption and support of the logistics systems and its processes.
- Utilise knowledge of the operational system capabilities, provides recommendations on future solutions to meet dynamic business objectives (Assisting in the required analysis, design, development and testing of proposed changes)
- Govern and manage the cleanliness and integrity of operational master data, system configurations and in partnership business and monitor system integrations.
- Leverage data to provide critical analytics to the operations, conduct what-if scenarios, identify areas of opportunity to drive efficiency & cost reduction and understand any data and/or system discrepancies that may be impacting operational performance.
- Develops and manage KPIs, reporting and dashboards.
- Assist in the creation, governance and maintenance standard operating procedures and training documents.
- Manage and facilitate route planning and optimisation function. Regional planners will report into this function.
- Co-ordinate and manage future route planning function roles.
- Conduct user training across a variety of formats (Classroom led, user shadowing, coaching and driver debrief sessions)
- Serve as a lead contact for daily user interaction, technical support, and other implementation activities.
- Record, prioritise, escalate, and provide progress updates of system and user issues, impacting a successful implementation and/or adoption.
- Proactively identify and recommend system and/or process enhancements.
- Build and maintain robust relationships with business stakeholders.
- Be an ambassador of the Systems & Enabling Technologies function and its strategic initiatives.
- 5+ years’ experience in an IT systems environment
- System implementation experience
- Strong understanding of waste management logistics and operational processes
- Knowledge and experience of utilising, configuring, and implementing logistic optimisation models
- Experience with issue management, such as maintaining, prioritising, and resolving project issue list. Drive resolution with critical partners through influence, accountability, and leadership.
- Experience with scope management, such as organizing customer requirements, tracking status of project deliverables, and managing connections between multiple levels of scope detail.
- Advanced computer skills
- Proficient in Microsoft Office
- Advanced Microsoft Excel Skill
- Experience in Software Trouble Shooting
- Basic SQL querying ability
- Have a valid driver’s licence and vehicle
Interwaste is a wholly owned subsidiary of Séché Environnement. We are Southern Africa’s leading waste management company, committed to the sustainable preservation of the environment. We leverage technological excellence and innovation to solve a range of waste problems, ensuring accountability, integrity, safety, and excellence in all our operations.
What We Offer
- Opportunities for growth and development.
- A commitment to sustainability and innovation.
- A supportive, safety-conscious, and inclusive workplace.
If you’re passionate about creating a thriving workplace and are ready to contribute to a sustainable future, apply now and become part of our mission!
Candidates must apply via LinkedIn and submit their resumes for consideration. To learn more about Interwaste, visit our website. As an equal opportunity’s employer, we uphold a compliant, fair, and inclusive workplace environment. We reserve the right to not fill the position. Should you not here back from us within 4 weeks, please consider your application unsuccessful. If you have previously responded, please do not re-submit.
Interwaste subscribes to the principles of employment equity
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Advertising Services
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#J-18808-LjbffrEnterprise systems manager
Posted 4 days ago
Job Viewed
Job Description
Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Manager
Job Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Enterprise Infrastructure team helps PwC develop a competitive advantage through defining our technology objectives, assessing solution options, and devising architectural solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help build software and design data platforms, manage large volumes of data, develop compliance procedures for data management, and continually research new technologies to drive innovation and sustainable change.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Develop new skills outside of comfort zone.
- Act to resolve issues which prevent the team working effectively.
- Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
- Analyse complex ideas or proposals and build a range of meaningful recommendations.
- Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
- Address sub-standard work or work that does not meet firm's/client's expectations.
- Use data and insights to inform conclusions and support decision-making.
- Develop a point of view on key global trends, and how they impact clients.
- Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
- Simplify complex messages, highlighting and summarising key points.
- Uphold the firm's code of ethics and business conduct.
Principal Accountabilities:
- Working with various operational teams, providing in-depth technical expertise.
- Directs teams of technical staff in the successful fulfilment of Enterprise System service delivery commitments.
- Coaches junior staff according to their PC&D planning.
- Oversees the detailed execution of enterprise technology standards, governance processes and performance metrics to ensure IT delivers value to the enterprise.
- Manages risk evaluation and compliance management processes.
- Drives on-premises and cloud infrastructure planning, engineering, deployment, and migration.
- Drives the formulation of IT policies, procedures, and performance management processes and measures.
- Validate remedial actions and ensure compliance with information security policy and regulatory requirements.
- Work with the Product Management Office as a Subject Matter Expert for Enterprise Systems and assist in discussions with Lines of Service.
Minimum Qualifications:
Any of these will be advantageous:
- B.Sc or related I.T degree
- ITIL
- Nutanix
- VxBlock
- Azure
Experience:
8 years post qualification, hands-on experience in IT operational environment, with a minimum of 2 years in leadership role.
Skill Required:
- Has led teams across multiple functions in the delivery of technology services.
- Experienced vendor engagement, both from a new business and a managed service point of view.
- Experience in managing infrastructure and operations.
- Strong leadership capability, executing as appropriate in the areas of responsibility.
- Extensive knowledge of infrastructure planning and operations, design, and deployment, as well as system life cycle management.
- Expert knowledge of current and emerging technologies, technology directions and strategic application to business needs.
- Basic knowledge of business operations and processes.
- Project management skills, including the ability to effectively deploy resources and manage projects within the scope of Enterprise Systems.
- Ability to improve operational efficiency and service delivery effectiveness across all lines of business and technology platforms.
- Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others.
Enterprise systems manager
Posted 7 days ago
Job Viewed
Job Description
Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Manager
Job Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Enterprise Infrastructure team helps PwC develop a competitive advantage through defining our technology objectives, assessing solution options, and devising architectural solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help build software and design data platforms, manage large volumes of data, develop compliance procedures for data management, and continually research new technologies to drive innovation and sustainable change.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Develop new skills outside of comfort zone.
- Act to resolve issues which prevent the team working effectively.
- Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
- Analyse complex ideas or proposals and build a range of meaningful recommendations.
- Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
- Address sub-standard work or work that does not meet firm's/client's expectations.
- Use data and insights to inform conclusions and support decision-making.
- Develop a point of view on key global trends, and how they impact clients.
- Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
- Simplify complex messages, highlighting and summarising key points.
- Uphold the firm's code of ethics and business conduct.
Principal Accountabilities:
- Working with various operational teams, providing in-depth technical expertise.
- Directs teams of technical staff in the successful fulfilment of Enterprise System service delivery commitments.
- Coaches junior staff according to their PC&D planning.
- Oversees the detailed execution of enterprise technology standards, governance processes and performance metrics to ensure IT delivers value to the enterprise.
- Manages risk evaluation and compliance management processes.
- Drives on-premises and cloud infrastructure planning, engineering, deployment, and migration.
- Drives the formulation of IT policies, procedures, and performance management processes and measures.
- Validate remedial actions and ensure compliance with information security policy and regulatory requirements.
- Work with the Product Management Office as a Subject Matter Expert for Enterprise Systems and assist in discussions with Lines of Service.
Minimum Qualifications:
Any of these will be advantageous:
- B.Sc or related I.T degree
- ITIL
- Nutanix
- VxBlock
- Azure
Experience:
8 years post qualification, hands-on experience in IT operational environment, with a minimum of 2 years in leadership role.
Skill Required:
- Has led teams across multiple functions in the delivery of technology services.
- Experienced vendor engagement, both from a new business and a managed service point of view.
- Experience in managing infrastructure and operations.
- Strong leadership capability, executing as appropriate in the areas of responsibility.
- Extensive knowledge of infrastructure planning and operations, design, and deployment, as well as system life cycle management.
- Expert knowledge of current and emerging technologies, technology directions and strategic application to business needs.
- Basic knowledge of business operations and processes.
- Project management skills, including the ability to effectively deploy resources and manage projects within the scope of Enterprise Systems.
- Ability to improve operational efficiency and service delivery effectiveness across all lines of business and technology platforms.
- Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others.
Business Systems Manager
Posted 10 days ago
Job Viewed
Job Description
- Set up and lead the Technical Support & Operations function defining processes, building a team, and delivering seamless support to clients using the platform
- Design and implement onboarding, support, and platform optimisation processes.
- Oversee the technical support function
- Manage support escalations, troubleshooting, and customer service protocols.
- Lead and mentor a growing team of specialists.
- Work cross-functionally with product, engineering, and business teams.
- Collaborate with product development and engineering teams to address platform bugs, enhancements, and feature requests.
- Use performance data and customer feedback to drive continuous improvement.
- Coordinate with internal teams and external partners to ensure seamless integration of the platform with existing systems and processes.
- Bachelors degree in Engineering / Business/ related field.
- 5+ years experience in client services/operations, ideally in real estate or finance.
- Proven leadership experience and team management skills.
- Excellent communication and problem-solving abilities.
- Familiar with CRM platforms and technical support tools.
- Knowledge of the South African property market is advantageous.
Enterprise systems manager
Posted today
Job Viewed
Job Description
Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Manager
Job Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Enterprise Infrastructure team helps PwC develop a competitive advantage through defining our technology objectives, assessing solution options, and devising architectural solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help build software and design data platforms, manage large volumes of data, develop compliance procedures for data management, and continually research new technologies to drive innovation and sustainable change.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Develop new skills outside of comfort zone.
- Act to resolve issues which prevent the team working effectively.
- Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
- Analyse complex ideas or proposals and build a range of meaningful recommendations.
- Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
- Address sub-standard work or work that does not meet firm's/client's expectations.
- Use data and insights to inform conclusions and support decision-making.
- Develop a point of view on key global trends, and how they impact clients.
- Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
- Simplify complex messages, highlighting and summarising key points.
- Uphold the firm's code of ethics and business conduct.
Principal Accountabilities:
- Working with various operational teams, providing in-depth technical expertise.
- Directs teams of technical staff in the successful fulfilment of Enterprise System service delivery commitments.
- Coaches junior staff according to their PC&D planning.
- Oversees the detailed execution of enterprise technology standards, governance processes and performance metrics to ensure IT delivers value to the enterprise.
- Manages risk evaluation and compliance management processes.
- Drives on-premises and cloud infrastructure planning, engineering, deployment, and migration.
- Drives the formulation of IT policies, procedures, and performance management processes and measures.
- Validate remedial actions and ensure compliance with information security policy and regulatory requirements.
- Work with the Product Management Office as a Subject Matter Expert for Enterprise Systems and assist in discussions with Lines of Service.
Minimum Qualifications:
Any of these will be advantageous:
- B.Sc or related I.T degree
- ITIL
- Nutanix
- VxBlock
- Azure
Experience:
8 years post qualification, hands-on experience in IT operational environment, with a minimum of 2 years in leadership role.
Skill Required:
- Has led teams across multiple functions in the delivery of technology services.
- Experienced vendor engagement, both from a new business and a managed service point of view.
- Experience in managing infrastructure and operations.
- Strong leadership capability, executing as appropriate in the areas of responsibility.
- Extensive knowledge of infrastructure planning and operations, design, and deployment, as well as system life cycle management.
- Expert knowledge of current and emerging technologies, technology directions and strategic application to business needs.
- Basic knowledge of business operations and processes.
- Project management skills, including the ability to effectively deploy resources and manage projects within the scope of Enterprise Systems.
- Ability to improve operational efficiency and service delivery effectiveness across all lines of business and technology platforms.
- Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others.
Logistics Systems Manager | Germiston
Posted 6 days ago
Job Viewed
Job Description
Interwaste, a leader in waste management solutions across Southern Africa, is seeking a Logistics Systems Manager to join our team at the Germiston Head Office
With a commitment to sustainability, innovation, and operational excellence, Interwaste is dedicated to creating a better future by transforming waste challenges into impactful opportunities.
Role Overview
The Logistics Systems Manager is responsible for ensuring the operational systems are built, utilised, and maintained in support of critical business objectives. The Logistics Systems Manager acts as a liaison between IT and key business stakeholders, working closely with both to identify opportunities for improvement that will drive cost reductions and process improvements. The incumbent will lead the development, on-going adoption and continuous improvement of the systems that support the logistics function, including Route planning, optimisation, and execution systems (TMS) and resources and asset management applications
KEY RESPONSIBILITIES
- Develop and display an excellent understanding of Interwaste’s operational processes and its operational management systems.
- Collaborate with business users regularly to understand, define, and document business and technical needs and translate such needs into user's requirements and enhancements.
- Provide technical expertise, business knowledge, reporting, analysis and coordination on essential system configuration, processes and objectives supporting the logistics division.
- Lead and manage the successful implementation, on-going adoption and support of the logistics systems and its processes.
- Utilise knowledge of the operational system capabilities, provides recommendations on future solutions to meet dynamic business objectives (Assisting in the required analysis, design, development and testing of proposed changes)
- Govern and manage the cleanliness and integrity of operational master data, system configurations and in partnership business and monitor system integrations.
- Leverage data to provide critical analytics to the operations, conduct what-if scenarios, identify areas of opportunity to drive efficiency & cost reduction and understand any data and/or system discrepancies that may be impacting operational performance.
- Develops and manage KPIs, reporting and dashboards.
- Assist in the creation, governance and maintenance standard operating procedures and training documents.
- Manage and facilitate route planning and optimisation function. Regional planners will report into this function.
- Co-ordinate and manage future route planning function roles.
- Conduct user training across a variety of formats (Classroom led, user shadowing, coaching and driver debrief sessions)
- Serve as a lead contact for daily user interaction, technical support, and other implementation activities.
- Record, prioritise, escalate, and provide progress updates of system and user issues, impacting a successful implementation and/or adoption.
- Proactively identify and recommend system and/or process enhancements.
- Build and maintain robust relationships with business stakeholders.
- Be an ambassador of the Systems & Enabling Technologies function and its strategic initiatives.
KNOWLEDGE, SKILLS & ABILITIES
- 5+ years’ experience in an IT systems environment
- System implementation experience
- Strong understanding of waste management logistics and operational processes
- Knowledge and experience of utilising, configuring, and implementing logistic optimisation models
- Experience with issue management, such as maintaining, prioritising, and resolving project issue list. Drive resolution with critical partners through influence, accountability, and leadership.
- Experience with scope management, such as organizing customer requirements, tracking status of project deliverables, and managing connections between multiple levels of scope detail.
- Advanced computer skills
- Proficient in Microsoft Office
- Advanced Microsoft Excel Skill
- Experience in Software Trouble Shooting
- Basic SQL querying ability
- Have a valid driver’s licence and vehicle
Who We Are
Interwaste is a wholly owned subsidiary of Séché Environnement. We are Southern Africa’s leading waste management company, committed to the sustainable preservation of the environment. We leverage technological excellence and innovation to solve a range of waste problems, ensuring accountability, integrity, safety, and excellence in all our operations.
What We Offer
- Opportunities for growth and development.
- A commitment to sustainability and innovation.
- A supportive, safety-conscious, and inclusive workplace.
Join us in shaping a sustainable future. Apply now to be part of our mission!
If you’re passionate about creating a thriving workplace and are ready to contribute to a sustainable future, apply now and become part of our mission!
Candidates must apply via LinkedIn and submit their resumes for consideration. To learn more about Interwaste, visit our website. As an equal opportunity’s employer, we uphold a compliant, fair, and inclusive workplace environment. We reserve the right to not fill the position. Should you not here back from us within 4 weeks, please consider your application unsuccessful. If you have previously responded, please do not re-submit.
Interwaste subscribes to the principles of employment equity
#J-18808-LjbffrBUSINESS INFORMATION SYSTEMS MANAGER
Posted 1 day ago
Job Viewed
Job Description
This pivotal role is responsible for the planning, implementation, and maintenance of business information systems that support operational efficiency and drive strategic objectives. The successful candidate will play a key role in ensuring that information infrastructure is accurate, current, and relevant, while aligning systems with business processes to create value across all departments within the Group.
RESPONSIBILITIES:
- Planning, Management
- Project Management
- System Implementation and Integration
- System and Communication Infrastructure Management
- Information Management and Reporting
- People Management
- Suppliers and External Resources
REQUIREMENTS:
- BTech Diploma or BCom Degree in Information Systems, Computer Science or related field
- 5 years relevant experience in Information Systems
- Strong understanding of ERP, CRM and data analytics platforms
- Excellent leadership, communication, and project management skills
TO APPLY:
If you would like to apply or receive more information about this position, please:
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IT Management Information Systems Manager
Posted 2 days ago
Job Viewed
Job Description
Our client, a well-known group based in the KZN Highway area, is seeking an experienced IT Management Information Systems Leader to steer their IT strategy and lead their team.
To be considered for this role, candidates must have a background in leading IT software development projects within ERP systems such as JD Edwards and Oracle. Candidates without exposure to JDE or Oracle will not be considered.
This role involves ensuring the business operates efficiently by aligning ERP systems with strategic goals, maintaining smooth functionality, and enhancing operations. It requires technical expertise, project management skills, leadership, and strong communication with technical and non-technical stakeholders.
Key Responsibilities:
- Develop the IT strategy
- Lead and develop an IT team including analysts, developers, and support staff
- Establish IT governance policies for compliance, data security, privacy, and disaster recovery
- Manage projects based on company’s methodologies
- Define project scope, objectives, deliverables, budget, and timelines
- Implement ERP systems or upgrades
- Identify and manage IT risks
- Implement security protocols and disaster recovery plans
- Apply audit recommendations to ensure system integrity
- Evaluate ERP security and controls
- Manage IT budgeting and costs
- Analyze business processes and identify IT contribution opportunities
- Translate business needs into solutions
- Identify process re-engineering opportunities
- Evaluate system architecture and recommend improvements
- Develop plans for continuous improvement
- Create procedures to address data integrity issues
- Manage large ERP development projects
- Oversee ERP module integration
- Create technical design documents
- Develop and modify features based on requirements
- Manage system changes throughout development
- Test ERP modules for compliance with design
- Ensure system support and operation
- Provide user training and documentation
- Conduct routine system assessments
Requirements:
- Relevant IT tertiary qualification
- Minimum of 7 years relevant experience, including 2 years managing ERP-focused teams
- Experience in coding/software development within JD Edwards and Oracle
- Experience in IT strategy development and budget control
- Solid understanding of SDLC models
- Deep knowledge of ERP systems such as Oracle and JD Edwards
- Proven project management expertise with exposure to methodologies
Call Centre and Systems Manager
Posted 4 days ago
Job Viewed
Job Description
We are seeking a dynamic Call Centre and Systems (Learner Record) Manager to lead our centralised enrolment support function. This individual will ensure a high-quality first-contact experience, efficient lead handling, and compliant learner document management to support Edunation's growth and operational excellence.
Call Centre and Systems Manager responsibilities are :
Call Centre Operations
- Oversee inbound and outbound communications to prospective and current parents.
- Monitor performance metrics including response time, abandonment rate, and first-call resolution.
- Ensure high service standards and accurate, professional interactions across the team.
Lead Management and Enrolment Support
- Manage the CRM and lead nurturing process to support enrolment growth.
- Ensure accurate lead qualification, follow-ups, and handovers to provincial teams.
- Drive enrolment conversion through efficient pipeline tracking and reporting.
Learner Record Management
- Ensure complete and compliant documentation for all enrolled learners.
- Oversee document control processes, storage security, and retrieval accuracy.
- Ensure zero breaches in learner records and compliance with regulatory requirements.
System Efficiency and Compliance
- Monitor uptime and usage of admissions platforms and systems.
- Implement process improvements and monitor turnaround times for enrolment processing.
- Lead annual improvement initiatives and reduce document errors or duplications.
Team Leadership and Development
- Coach and manage the central call centre and learner record team.
- Ensure quality standards in scripting, data capture, and call monitoring.
- Conduct regular training and performance reviews.
Call Centre and Systems Manager requirements are :
- 5+ years of experience in managing call centre operations and CRM systems.
- Strong understanding of customer service principles and sales pipelines.
- Excellent organisational and team leadership skills.
- Proven ability to manage regulatory compliance and learner records.
- Experience in a school or education group environment is advantageous.
- Proficient in using CRM platforms and reporting dashboards.
- Strong communication skills and data-driven decision-making abilities.
Call Centre Manager • Durbanville, South Africa
#J-18808-LjbffrIT Management Information Systems Manager
Posted today
Job Viewed
Job Description
Our client, a well-known group based in the KZN Highway area, is seeking an experienced IT Management Information Systems Leader to steer their IT strategy and lead their team.
To be considered for this role, candidates must have a background in leading IT software development projects within ERP systems such as JD Edwards and Oracle. Candidates without exposure to JDE or Oracle will not be considered.
This role involves ensuring the business operates efficiently by aligning ERP systems with strategic goals, maintaining smooth functionality, and enhancing operations. It requires technical expertise, project management skills, leadership, and strong communication with technical and non-technical stakeholders.
Key Responsibilities:
- Develop the IT strategy
- Lead and develop an IT team including analysts, developers, and support staff
- Establish IT governance policies for compliance, data security, privacy, and disaster recovery
- Manage projects based on company’s methodologies
- Define project scope, objectives, deliverables, budget, and timelines
- Implement ERP systems or upgrades
- Identify and manage IT risks
- Implement security protocols and disaster recovery plans
- Apply audit recommendations to ensure system integrity
- Evaluate ERP security and controls
- Manage IT budgeting and costs
- Analyze business processes and identify IT contribution opportunities
- Translate business needs into solutions
- Identify process re-engineering opportunities
- Evaluate system architecture and recommend improvements
- Develop plans for continuous improvement
- Create procedures to address data integrity issues
- Manage large ERP development projects
- Oversee ERP module integration
- Create technical design documents
- Develop and modify features based on requirements
- Manage system changes throughout development
- Test ERP modules for compliance with design
- Ensure system support and operation
- Provide user training and documentation
- Conduct routine system assessments
Requirements:
- Relevant IT tertiary qualification
- Minimum of 7 years relevant experience, including 2 years managing ERP-focused teams
- Experience in coding/software development within JD Edwards and Oracle
- Experience in IT strategy development and budget control
- Solid understanding of SDLC models
- Deep knowledge of ERP systems such as Oracle and JD Edwards
- Proven project management expertise with exposure to methodologies