220 Technology jobs in South Africa

We are urgently looking for a qualified Programming Lecturer .

The ideal candidate must have several years of experience in the academic field and possess strong knowledge of private education and tertiary institutions.

Job Type: Full-time

Required Education:

• Honors Degree in IT

The candidate must be able to lecture the following modules:

• Programming (DIT)
• Programming (BSC)
• IT Project Management
• Internet Programming
• Mathematics
• Statistics for Data Science

First Point Group is a global specialist in the technology recruitment sector, with over 15 years of experience supporting the telecoms and tech industry across 6 continents. As a market leader, we have built lasting relationships with leading companies and innovative startups, helping professionals find roles where they can excel and drive industry change. With a collaborative global team and a culture that thrives on innovation, First Point Group is the ideal place for ambitious recruiters to grow their careers.

We’re Hiring in Johannesburg!

We are looking for talented IT/Tech Recruiters who are passionate about connecting top talent with exciting roles in the technology sector. This role offers the opportunity to work with both local and international clients, expanding your network and gaining exposure to cutting-edge tech industries.

Key Responsibilities:

• Full Recruitment Cycle Management : Handle the entire recruitment process, from the initial client brief to final offer acceptance. This includes understanding the client's requirements, sourcing the right candidates, conducting interviews, and managing the offer process.
• Business Development & Client Engagement : Identify and engage new clients within the tech industry by actively prospecting and networking. Build and nurture strong, long-term relationships with tech companies, becoming their go-to recruitment partner.
• Candidate Sourcing & Attraction : Leverage multiple platforms such as LinkedIn, job boards, referrals, and networking events to attract top talent. You’ll be expected to stay ahead of market trends and continually refresh the candidate pipeline.
• Interviewing & Screening : Conduct thorough interviews with candidates to assess technical skills, cultural fit, and career aspirations. Use a mix of behavioral and competency-based techniques to evaluate suitability for both clients and specific roles.
• Negotiation & Offer Management : Serve as a mediator between clients and candidates during the negotiation process. Ensure competitive offers are extended and accepted, while guiding candidates through the resignation process and counteroffer scenarios.
• Talent Pool Development : Build and maintain a pool of qualified tech candidates by keeping in regular contact with them and understanding their career progression. Ensure a strong pipeline of candidates for upcoming opportunities.
• Market & Industry Expertise : Stay up-to-date on the latest trends and developments in the IT/tech space, becoming a trusted advisor to both clients and candidates on market conditions, salary expectations, and job market shifts.
• Reporting & Analytics : Provide regular updates to clients on recruitment progress, using data-driven insights to adjust search strategies. Track key metrics such as time-to-hire, candidate feedback, and client satisfaction to continuously improve recruitment efficiency

• Set and describe architecture through technology roadmaps:
• Create an understanding of the enterprise, business system, business process, and industry to the team(s) supporting or interfacing with the technology landscape;
• Maintain current knowledge of all relevant technology developments and seek opportunities to deploy new technologies that benefit UP in a knowledge repository library;
• Map business requirements to technology capability, identify gaps and omissions in the end-to-end solution, and review on going and proposed projects to identify opportunities for reuse and process improvement;
  
  

• Manage the Project Start Architecture process:
• Compile and submit the Project Start Architecture documentation to the Enterprise Architecture Review Board for approval;
• Ensure compliance of project delivery to the agreed architecture;
• Review and integrate all requirements for the technology landscape, including functional, security, usability, performance, quality, and operations requirements;
• Review and integrate changes to the technical architecture for the development, execution, and operations environments;
  
  

• Technology investigations:
• Research and evaluate new technologies and trends, generating possible recommendations for use in supporting the business objectives for optimisation;
• Review and integrate changes to the technical architecture for the development, execution, and operations environments;
• Make final recommendations regarding hardware, network products, system software, integration, and security;
  
  

• Manage the security architecture function:
• Develop an information security architecture;
• Manage IT Security Manager and ensure that activities enhance the IT security of the University;
• Grow the maturity of the security architecture function, and the IT security environment;
• Manage the human resources function;
  
  

• Run the Enterprise Architecture process:
• Create architecture baseline, and define the complete technical environment;
• Consult with technical resources for methods, procedures, and standards to use during solution development;
• Contribute to the ITS strategic plan and budget;
• Manage and chair the Enterprise Architecture Forum, including documentation, collaboration space, meeting agenda/minutes, deviation processes and communication with the Architecture Board;
  
  

• Architecture diagrams:
• Obtain the relevant information for the development of architectural diagrams for all technologies or projects, which will be referred for approval and publishing;
• Contextualise the architecture diagrams within the installed-technology landscape;
• Integrate the architecture diagrams in the Project Start architecture.
  

• A relevant four-year Honours degree / Postgraduate diploma in Computer Science, Information Systems, Electronic Engineering, or IT Management Sciences; with:
• A total of six years’ experience, with two years in management, in / as:
• An Enterprise / Solutions / Technology Architect, with a sound understanding of the theoretical body of knowledge for Enterprise Architecture (e.g. Zachman, Ross, TOGAF);
• Designing, building and operating IT systems (including IT infrastructure and applications);
• The Open Group Architecture Framework (TOGAF) Certificate, or equivalent architectural certification;
  

• A relevant Bachelors / BTech degree; with:
• A total of eight years’ experience, with three years in management, in / as:
• An Enterprise / Solutions / Technology Architect, with a sound understanding of the theoretical body of knowledge for Enterprise Architecture (e.g. Zachman, Ross, TOGAF);
• Designing, building and operating IT systems (including IT infrastructure and applications);
• The Open Group Architecture Framework (TOGAF) Certificate, or equivalent architectural certification.
  

• Knowledge of:
• The technology architecture discipline, processes, concepts, and best practices;
• Enterprise IT environments;
• Technical competencies:
• Technical documentation;
• Project / programme management capability;
• Business analysis;
• Computer literacy;
• Analytical capability;
• Behavioural competencies:
• Strong strategic planning capabilities (approaches and processes, tools, deliverables);
• Ability to:
• Manage change by providing the needed structure and environment for interactions to be effective;
• Develop strategic plans, organizational structures, and systems to fulfil legislative or mission driven organizational goals;
• Understand the impact of technological change on the organization;
• Manage resources, monitor activities and assess environmental risks and quality control associated with the program;
• Deliver presentations suited to the characteristics and needs of the audience;
• Build and maintain ongoing, collaborative, working relationships with co-workers to achieve the goals of the work unit;
• Identify opportunities and act to build strategic relationships between work unit, division or department and other groups (both internal and external) including local governments, stakeholders, the Legislature, or other organizations;
• Accomplish tasks and processes accurately and completely;
• Identify issues, obtain relevant information, relate and compare data from different sources, and identify alternative solutions;
• Understand what is happening in the industry in general and product roadmaps;
• Allocate resources, plan procurement, and oversee budgets and contracts to ensure fiscal stability of the organization;
• Act consistent with available facts, constraints, and anticipated consequences.
  

• A relevant MSc Degree, with
• A total of two years’ experience in:
• The use of a Modelling tool (e.g. System Architect / ARIS);
• Business Process modelling;
• Meta model definition and formulation for Enterprise Architecture;
• A research or applied research capacity;
• Exposure to project management;
• Control Objectives for Information and Related Technology (COBIT) certificate.
  

• A comprehensive CV;
• Certified copies of qualifications;
• Names, e-mail addresses and telephone details of three referees whom we have permission to contact.
  
  

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Work Schedule: Full-time | Some after-hours support required

Job Purpose:

The Regional Head of IT for Cape Town is responsible for managing and supporting all IT operations within our Cape town offices, while supporting the broader national IT team ensuring the availability, stability, and security of systems in the Cape town operation. The role focuses on delivering effective IT support for operations, maintaining infrastructure, and ensuring compliance with company standards and regulatory requirements.

Key Responsibilities:

• Lead and manage all IT operations within the assigned region, including infrastructure, connectivity, and end-user support.
• Ensure optimal performance and uptime of systems critical to operations (e.g., diallers,).
• Oversee the installation, configuration, and maintenance of IT assets including servers, networks, telephony systems, desktops, and security tools.
• Act as the regional escalation point for high-impact incidents and ensure resolution within SLA.
• Coordinate with vendors and service providers to support regional IT needs (e.g., ISPs, telecom providers, hardware suppliers).
• Support new site setups, campaign rollouts, expansions, and relocations within the region.
• Ensure data protection, cybersecurity, and compliance with POPIA, GDPR, and internal IT governance policies.
• Conduct regular IT audits, risk assessments, and disaster recovery drills for regional sites.
• Monitor IT asset inventory and coordinate procurement, deployment, and lifecycle management of equipment in the region.
• Lead, coach, and develop the IT support team, ensuring high levels of service delivery and professionalism.
• Bachelor’s Degree in Information Technology, Computer Science, or related field
• Minimum 5–7 years’ experience in IT, with at least 3 years in a management role
• Experience in BPO, call centre, or telecom environments is essential
• Strong knowledge of dialler system functionality and management
• Proficient in network infrastructure, firewalls, VPNs, Windows/ servers

Preferred Certifications:

• CompTIA Network+ / Security+
• CCNA or similar networking certifications
• ITIL certification
• Strong leadership and team management skills
• Excellent troubleshooting and problem-solving abilities
• Strategic thinking with attention to detail
• Good communication and stakeholder management
• Ability to thrive in a fast-paced, 24/7 environment
• Strong documentation and process development skills

• Seniority level Director

• Employment type Full-time

• Job function Information Technology
• Industries Outsourcing and Offshoring Consulting

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Our client, a dynamic and innovative global leader in the property and building industry, is seeking a hands-on, strategic, and experienced Head of Information Technology (IT) to lead their global IT and software engineering functions. Reporting directly to the CEO, this executive will be responsible for the vision, strategy, and execution of all aspects of the company's technology infrastructure, operations, and software development.

Based in the Cape Town service hub, the Head of IT will manage a 100% cloud-based environment, ensure the reliability and security of internal systems, and lead the development of in-house and future customer-facing software. This role requires a

leader who can balance strategic planning with operational excellence, driving technological innovation across the entire organization.

Responsibilities

IT & Software Development Strategy:

• Develop and implement a unified global technology strategy and roadmap, encompassing both IT infrastructure and software engineering, that aligns with the company's strategic objectives.
• Manage the global technology budget, optimizing costs while investing in platforms and development that drive efficiency, integration, and future revenue growth.
• Serve as the primary technology advisor to the executive team, providing insights on infrastructure, cybersecurity, and software development trends.

Software Engineering Leadership:

• Lead and scale the in-house software development team, overseeing the creation of software that integrates different business functions.
• Define and manage the full software development lifecycle (SDLC) from concept and design to deployment and maintenance, employing agile methodologies.
• Drive the strategy, architecture, and development roadmap for future customer-facing software products.
• Foster a culture of engineering excellence, ensuring high standards for code quality,scalability, and performance.

Infrastructure & Operations Management:

• Oversee the design, implementation, and maintenance of the company's global IT infrastructure, which is 100% cloud-based.
• Manage and evolve the core business systems stack, including Google Workspace, Salesforce (CRM), Xero (Accounting), and a data warehouse hosted on Google Cloud.
• Ensure high levels of system availability, performance, and reliability for all critical business applications.
• Manage vendor relationships, procurement, and licensing for all IT hardware, software, and services.

Cybersecurity & Compliance:

• Develop, implement, and enforce a comprehensive cybersecurity strategy to protect corporate and customer data, systems, and intellectual property.
• Ensure IT systems and software development practices are compliant with relevant data protection regulations (e.g., GDPR, POPIA) across all jurisdictions.
• Oversee regular security audits, vulnerability assessments, and risk management processes.

Team Leadership & Development:

• Lead, mentor, and grow the global technology team (including IT operations and software development), fostering a culture of collaboration, innovation, and customer service.
• Manage technology resources effectively, whether internal staff or external partners, across different time zones and cultures.

Qualifications & Experience

Education: A Master's degree in Information Technology, Computer Science, a related technical field is required. An MBA in addition to the IT degree is a significant advantage.

Experience:

• A minimum of 10 years of experience in technology, with at least 5 years in a senior leadership role overseeing both IT infrastructure and software development teams.
• Proven experience managing the full software development lifecycle (SDLC) for both internal and, ideally, commercial/customer-facing applications.
• Demonstrable experience managing IT in a multinational company with geographically distributed teams.
• Strong, hands-on experience with cloud platforms (Azure/AWS/Google Cloud), modern network architecture, and DevOps practices.
• Demonstrable experience in developing and implementing cybersecurity frameworks.
• Certifications: Professional certifications such as CISSP, CISM, ITIL, or PMP are desirable.

Key Competencies

• Strategic & Business Acumen: Ability to link technology strategy to business goals and communicate its value to non-technical stakeholders.
• Technical Leadership: Broad and deep knowledge of current IT infrastructure, cybersecurity, software architecture, and agile development methodologies.
• Product Mindset: An understanding of how to translate business needs into technical requirements and successful software products.
• Project Management: Strong project management skills with a track record of delivering complex technology projects on time and within budget.
• Problem-Solving: Excellent analytical and critical thinking skills to resolve complex technical and strategic challenges.
• Leadership & Communication: Strong leadership presence and the ability to communicate clearly and effectively with individuals at all levels of the organization.

Contractual Information

• Permanent.
• All suitable candidates are encouraged to apply

If you wish to apply for the position, please send your CV to

Please visit for more exciting opportunities.

Sahil Bissoon

Business Development and Recruitment Specialist

CA Global – Finance

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

As a Financial Accountant, you will step into the dynamic world of the burgeoning Information Technology (IT) industry, where innovation is the currency, and possibilities are boundless.

Job Description:

1. Bachelor's Degree in Finance, Accounting, or Economics
2. Minimum 5 years relevant experience

If you are interested in this opportunity, please apply directly.

SUMMARY

You will be responsible for overseeing the technology systems and infrastructure. Your function will involve managing of computer systems, networks, and software applications, as well as ensuring that all systems are running smoothly and efficiently. Evaluating and being proactive by providing suggestions for technology advancements and improvements, within the limits of requirements, specifications, costs and timelines. Strategic planning and implementation of systems, fulfilling and exceeding expectations, impacting a group of more than 200 computer system users. Extensive knowledge of systems, data, security risks, networking, entertainment, and business continuity, possessing a drive to continuously evolve and stay afloat with current and future technological advancements. Ensuring service levels are delivered and maintained at highest possible priority and quality, with the aim to increase efficiency and productivity for all, ultimately providing the best possible customer experiences for our guests. Your strategic approach to IT management contributes to the seamless operation of our establishments, supporting its reputation for excellence in guest experience.

MINIMUM REQUIREMENTS

QUALIFICATION: Matric

Degree or Diploma in Information Technology field.

EXPERIENCE: A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles. Along with a minimum of two (2) years of Supervisory / managerial experience.

COMPETENCIES

• Leadership and Coaching
• Team Skills Assessment
• Clear Communication
• Relationship Building
• Analytical Thinking
• Problem Solving
• Financial Management
• Project Management
• Strong Negotiation

DUTIES AND RESPONSIBILITIES

• Adaptive, attentive, and smartly presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests and system users.
• Ensures cleanliness of all data equipment and computer rooms.
• Self-starter, alert, energetic, responsible, and flexible.
• Responsible for the smooth functioning, and potential coordination with vendors, of Internet, Email, Property Management Systems, Point of Sale, DSTV, VOIP, Virtualization, Time and Attendance, Payroll, Accounting, Backup and Recovery, Multifunction Printers, CCTV, Access Control, Mobility and Automation.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and support for the underlying server/desktop infrastructure.
• Should be capable of doing Root Cause analysis on a problem to prevent further disruption.
• Solid knowledge of Network fundamentals, general network setup, and device configuration.
• Good knowledge of server hardware, Disk storage technology, and I/O devices.
• Skilled in the usage of system-level profiling tools and network monitoring systems to aid in application performance profiling.
• Strong knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications.
• Extensive knowledge of Active Directory, Management, and Implementations.
• Prepare and implement Preventive Maintenance schedules for all IT hardware and software.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Anti-virus setup and day-to-day support.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
• Evaluate chronic system problems by identifying them on Helpdesk System and provide permanent mitigating solutions.
• Responsible for ensuring that IT Audit points are implemented as per relevant Standard Operating Procedures.
• Monitors and maintains a proper inventory of hardware and software licenses.
• Must be attentive on current cyber threats and regularly keeping staff informed of these threats.
• Able to perform other IT or Systems-related tasks assigned by the management.

You will be expected to be always available telephonically and always have access to read and respond to your emails.

The duties as per the above should not be read in isolation but may change as the policies, procedures and operational requirements of the business evolves.

REVIEW CRITERIA:

• Appearance
• Product knowledge
• General knowledge to complete duties
• Communication to staff
• Communication to Management
• Monthly reporting
• Achieving deadlines

CURRENT ALLOCATED PORTFOLIOS AND CUSTODIANSHIPS

SERVERS:

• Microsoft Server in Active Directory environment
• Dell PowerEdge Servers
• Dell IDRAC
• Citrix XenServer and Hypervisors
• Sage Evolution
• Microsoft SQL Server
• TracTech Time and Attendance System

CLOUD SERVICES:

• Microsoft Azure AD
• Microsoft 365
• Oracle Micros Opera Property Management System
• ESP Nano Spa System
• Oracle Micros Simphony and myInventory
• Sophos Central

DATA:

• Resource sharing and Security
• Vembu BDRSuite Backup & Disaster Recovery
• Mimecast Archive

CLIENTS:

• Microsoft and Mac Desktop Operating Systems
• Remote Support Tools (RDP, Anydesk, TeamViewer)
• Konica Minolta MFP’s

SECURITY:

• Hikvision fixed and mobile CCTV Systems
• HikConnect CCTV Remote Access
• HikCentral Central Security Management
• Sophos Desktop and Server Endpoints

ACCESS CONTROL:

• VIRDI fingerprint readers
• Hikvision Intercom Systems

COMMUNICATION:

• Yeastar IP PABX
• IP Telephones
• VOIP
• Hosted Microsoft Exchange
• Vodacom Accounts
• Mobile Phones
• Mobile Apps

NETWORKING:

• Sophos XGS Firewall
• VPN Connections between properties
• Firewall Rules
• Netgear Managed Switches
• Netgear NMS300 Switch Management
• VLAN Configuration and Traffic Routing
• Ruckus Wi-Fi Access Points and Controllers
• Wi-Fi Extenders
• Point to Point Equipment

AUDIO AND VISUAL:

• DSTV SAT-IP Servers and Decoder Setup
• Smart TV’s and Apps
• Video Conferencing
• Tablets and iPad’s
• Fixed and Mobile Speakers
• DJ Equipment
• Amplifiers and Controllers
• Content Streaming

BACKUP POWER:

• Inverters and Batteries
• Victron VRM Inverter Management Portal
• Solar
• Diesel Generators

COMPLIANCE:

• Asset Management
• License Management
• Internal Auditing

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to

**Please note that only successful candidates will be contacted. Should you not hear from us within 5 days – please consider your application unsuccessful**

To browse all our vacancies, please log on to our website –

Join to apply for the Information Technology Business Analyst role at The Catalyst Group

Join to apply for the Information Technology Business Analyst role at The Catalyst Group

As a Business Analyst within the Technology & Product Solutions team, you will serve as a strategic bridge between business needs and technology solutions. Your primary responsibility is to understand, document, and refine business processes, define functional requirements, and drive improvements that enhance operational efficiency and support client service excellence. This mid-level role requires a blend of analytical thinking, stakeholder collaboration, and solution-focused innovation.

From a high-level perspective, the core responsibilities that form your role are broken down into the following 8 categories:

• Business Requirements Gathering & Analysis
• Process Mapping & Operational Design
• Solution Design Support & Delivery Oversight
• Stakeholder Engagement & Communication
• Change Management, Training & Adoption
• Continuous Improvement & Strategic Input
• Risk and Compliance Responsibilities

Your Daily Tasks

1. Business Requirements Gathering & Analysis:

Includes (but not limited to) the following tasks:

• Engage Collaborate closely with business users and stakeholders to understand functional and operational needs.
• Use a variety of techniques (interviews, workshops, shadowing, document analysis) to elicit, validate, and document detailed business requirements.
• Translate high-level business needs into structured and well-defined documentation, including user stories, process flows, and functional specifications
• Ensure requirements are traceable, testable, and aligned with business objectives.

2. Process Mapping & Operational Design:

Includes (but are not limited to) the following tasks:

• Map current ("as-is") business processes, identifying inefficiencies, bottlenecks, and opportunities for improvement.
• Facilitate the development of future-state ("to-be") process models and workflows to drive operational excellence.
• Evaluate current tools and systems in relation to process performance and scalability.
• Contribute to the design of Target Operating Models (TOMs) to support business growth and transformation.

3. Solution Design Support & Delivery Oversight:

Includes (but are not limited to) the following tasks:

• Partner with the Technology & Product Solutions team to explore and assess potential solutions, whether system-driven or procedural.
• Help define and prioritize solution features and changes, considering effort, impact, and alignment with strategic objectives.
• Participate in solution testing, user acceptance testing (UAT), and post-deployment verification to ensure business needs are met.
• Provide quality assurance over deliverables, ensuring solutions meet the agreed scope and standard.

4. Stakeholder Engagement & Communication:

Includes (but are not limited to) the following tasks:

• Build and maintain strong working relationships with stakeholders across departments and geographies.
• Facilitate clear, timely, and tailored communication around project goals, business impacts, timelines, and changes.
• Support organizational change management by articulating the “why” behind initiatives and translating technical information into user-friendly language.
• Collaborate with project teams, department heads, and external vendors where required.

5. Change Management, Training & Adoption:

Includes (but are not limited to) the following tasks:

• Develop and deliver training content, user guides, and business-facing documentation to support new system/process rollouts.
• Assist in leading workshops, demos, and Q&A sessions to support end-user readiness and successful adoption.
• Act as a champion for change by supporting teams during transitions and addressing resistance or adoption barriers.
• Collect feedback from users and stakeholders post-implementation to refine processes and address gaps.

6. Continuous Improvement & Strategic Input:

Includes (but are not limited to) the following tasks:

• Monitor and review implemented solutions to identify opportunities for continuous improvement and enhanced business performance.
• Proactively contribute ideas for new tools, enhancements, or process innovations aligned with business strategy and client service excellence.
• Stay informed about industry trends, emerging technologies, and regulatory changes that may affect operations or clients.
• Contribute to the strategic roadmap of Catalyst’s technology and product evolution by sharing insights and analysis.

7. Risk and Compliance Responsibilities:

Includes (but are not limited to) the following tasks:

• Policy Implementation: Help implement compliance policies at the operational level.
• Monitoring Tools: Utilize tools to monitor compliance with internal controls and regulatory requirements.
• Compliance Culture - Working in tandem with the groups Head of Compliance and Governance to instill a culture that is centered around good governance and compliance.
• Reporting: Assist in preparing compliance reports for management review.
• Issue Tracking: Track and manage compliance-related issues and follow up on resolutions.
• Communication: Communicate compliance requirements effectively within the team.

Strategic Expectations

• Share insights to enable development of new processes and procedures that will create business efficiency and support delivery of client excellence in service.
• Maintain awareness of industry, regulatory, jurisdictional, and other trends that could affect the business.
• Contribute to the creation, development and implementation of new products and solutions to accommodate the businesses continuous changing needs.
• Collaborate cross-functionally with operations staff, business users, project, and implementation managers to achieve desired and elegant solutions.

Required Skills & Experience

Are you getting excited? We are! Before we get too carried away, there are a few requirements you’ll need to check off before you can apply for the position:

• Minimum 4 years of experience in a Business Analyst role.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams) and process mapping tools.
• Strong communication, stakeholder management, and analytical skills.
• Demonstrated ability to work autonomously, manage time effectively, and meet deadlines.
• IIBA or equivalent Business Analysis certification advantageous.
• Experience within the financial services industry, particularly fund administration (hedge/private equity) advantageous.
• Exposure to global teams and cross-jurisdictional work environments are advantageous.
• Additional qualifications in business or IT advantageous.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Finance and Sales

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IT Support Agent

The IT Support Analyst provides 1st and 2nd line technical support across multiple locations and platforms, acting as a key point of contact for IT-related incidents and requests. This hybrid role combines front-line support in Tech Lounges with remote Service Desk responsibilities, ensuring high levels of customer satisfaction and operational efficiency.

Key Responsibilities:

Technical Support & Incident Management

• Provide 1st and 2nd line support via phone, email, chat, and in-person.

• Log, analyze, and resolve incidents and service requests using the ITSM system.

• Deliver desk-side and Tech Lounge support including hardware setup, repairs, printing, AV, and video conferencing.

• Support mobile platforms, Windows and Mac OS, MS Office, and enterprise applications.

• Perform user administration and access management tasks.

Customer Service & Communication

• Ensure a professional, courteous, and consistent level of service.

• Communicate effectively with users, team members, and management.

• Promote a customer-centric environment with outstanding service delivery.

Collaboration & Knowledge Sharing

• Work closely with Infrastructure, and other IT teams.

• Contribute to support documentation, known error records, and solution articles.

• Share knowledge to enhance team capability and service quality.

Monitoring, Analysis & Improvement

• Undertake proactive service monitoring and participate in project activities.

• Identify recurring issues and assist in root cause analysis and problem management.

• Recommend and implement process improvements to enhance service delivery.

Operational Support

• Maintain accurate records and documentation.

• Participate in after-hours support rotations.

• Support asset management and ensure compliance with IT policies.

Skills & Experience:

• CompTIA A+ / N+, Microsoft Certifications (MCSE/MCSA/MCP).

• Minimum 3 years of IT support experience.

• Strong technical knowledge and troubleshooting skills.

• Experience with call logging systems and ITSM tools.

• Excellent verbal and written communication.

• Ability to prioritize tasks under pressure and work independently or in a team.

Desirable:

• Service Desk Foundation certification.

• Experience supporting AV equipment and printers.

Personal Attributes:

• Self-motivated, proactive, and resilient.

• Detail-oriented with strong analytical skills.

• Confident and approachable with a team-player mindset.

• Committed to continuous improvement and knowledge sharing.