488 Service Desk jobs in South Africa

Our client is a renowned leader in office automation and document management, offering a diverse range of solutions including printers, copiers, multifunction devices, document management software, and related services. With a strong reputation for reliability, innovation, and customer-centricity, our client is trusted by businesses across various sectors for enhancing productivity and streamlining workflows. They are known for their commitment to sustainability and continuous development of advanced solutions tailored to modern business needs.

Step into the role of Service Desk Coordinator, where your Grade 12/Matric qualification, exceptional communication skills, and Microsoft Office prowess, especially in Excel, are your keys to success. Dive into a dynamic position that thrives under pressure, from handling stock takes to orchestrating engineering tasks on Service Now (SNOW). Be the vital link in our operational chain, seamlessly connecting customers, technicians, and departments while delivering top-tier service with every client call. Elevate your career trajectory with this exciting opportunity!

• Assisting with stock takes;
• Creating engineering tasks on the Service Now system;
• Performing general administrative duties as required by the supervisor;
• Providing general assistance and communication between customers, technicians, and relevant departments;
• Logging calls from clients.

• Grade 12/Matric qualification;
• Effective communication skills;
• Computer literate, with proficiency in Microsoft Office, especially Excel;
• Ability to work under pressure;

Salary: R10 500 CTC per month.
Working Hours: 08h00 to 16h30, Monday to Friday.

Our client is a renowned leader in office automation and document management, offering a diverse range of solutions including printers, copiers, multifunction devices, document management software, and related services. With a strong reputation for reliability, innovation, and customer-centricity, our client is trusted by businesses across various sectors for enhancing productivity and streamlining workflows. They are known for their commitment to sustainability and continuous development of advanced solutions tailored to modern business needs.

Step into the role of Service Desk Coordinator, where your Grade 12/Matric qualification, exceptional communication skills, and Microsoft Office prowess, especially in Excel, are your keys to success. Dive into a dynamic position that thrives under pressure, from handling stock takes to orchestrating engineering tasks on Service Now (SNOW). Be the vital link in our operational chain, seamlessly connecting customers, technicians, and departments while delivering top-tier service with every client call. Elevate your career trajectory with this exciting opportunity!

• Assisting with stock takes;
• Creating engineering tasks on the Service Now system;
• Performing general administrative duties as required by the supervisor;
• Providing general assistance and communication between customers, technicians, and relevant departments;
• Logging calls from clients.

• Grade 12/Matric qualification;
• Effective communication skills;
• Computer literate, with proficiency in Microsoft Office, especially Excel;
• Ability to work under pressure;

Salary: R10 500 CTC per month.
Working Hours: 08h00 to 16h30, Monday to Friday.

DUTIES AND RESPONSIBILITIES:

Team Leadership & Management:

1. Manage the daily operations of the Service Desk team, including 1st and 2nd line support
2. Build and maintain a cohesive team; coach, mentor, and develop staff
3. Ensure the team is aligned with business goals and service objectives
4. Lead by example, modeling the desired work ethic and professional behavior

Service Delivery & SLA Management:

1. Ensure SLAs and other performance metrics are consistently met, identifying and rectifying any potential issues
2. Track, analyze, and report on performance against SLAs and other key service metrics
3. Coordinate escalations and resolve high-priority incidents in a timely manner
4. Implement and monitor service improvement plans

Process & Continuous Improvement:

1. Identify and implement process improvements to enhance service desk efficiency and service quality
2. Ensure compliance with best practices, frameworks (e.g., ITIL), and relevant industry standards
3. Drive the adoption of tools and technologies to improve service delivery

Reporting & Metrics:

1. Generate regular reports for management on Service Desk performance, including ticket volumes, resolution times, and customer satisfaction
2. Analyze trends and use data to identify areas for improvement

Stakeholder Management:

1. Serve as the primary point of contact for all service desk-related issues within the organization
2. Communicate effectively with key stakeholders, ensuring alignment with business objectives
3. Manage relationships with external vendors and partners where applicable

Technical Support & Escalation Management:

1. Oversee 1st and 2nd line technical support to ensure the efficient handling of incidents and requests
2. Provide guidance and escalation support for the team on complex technical issues
3. Collaborate with other IT teams to ensure seamless resolution of cross-functional issues

REQUIREMENTS:

1. 5+ years of experience in IT technical support, including 2+ years in a managerial role
2. Demonstrated experience managing 1st and 2nd line support teams
3. Experience working under high-pressure environments and adhering to SLAs
4. Strong background in ITIL or other relevant service management frameworks
5. Technical Skills: In-depth knowledge of networking, internet protocols, and IT systems. Hands-on experience in troubleshooting technical issues across a range of technologies and platforms
6. Knowledge of helpdesk ticketing systems and performance metrics reporting
7. Familiarity with cloud technologies, VPNs, remote access, and desktop support
8. Soft Skills: Strong leadership, communication, and interpersonal skills. Ability to coach and develop a team while fostering a positive and productive working environment. Excellent problem-solving skills with the ability to handle complex and escalated issues. High level of accountability and ownership for the Service Desk's performance

Job Title: Service Desk Engineer (Hybrid – Cape Town)

We’re looking for a skilled Service Desk Engineer to join our dynamic IT team based in Cape Town . This hybrid role requires working in-office three times a week , with the flexibility to work remotely on the remaining days.

Key Responsibilities:

• Provide first- and second-line technical support to end users.

• Troubleshoot hardware, software, and network issues.

• Manage service requests and incidents through the ticketing system.

• Collaborate with internal teams to ensure timely issue resolution.

Requirements:

• Proven experience in a service desk or IT support role.

• Strong knowledge of Windows OS, Microsoft 365, and basic networking.

• Excellent communication and problem-solving skills.

• Customer-focused with a proactive approach.

If you're a tech-savvy professional who thrives in a collaborative environment, we’d love to hear from you!

The Senior Service Desk Analyst is responsible for the day-to-day operational coordination of the team, ensuring smooth 'business as usual' activities. The role requires excellent customer care and communication skills, as you will interact with all levels of customers within the company.

Qualifications

• A relevant IT qualification (A+, N+, MCSE or a combination thereof).
• Microsoft Office Specialist (MOS) Master 2010 Certified
• Microsoft AZ900
• ITIL qualification with quantifiable experience in all aspects of service delivery.

Experience

• Resilient in managing demanding customers at all levels, highly customer service focused with excellent communication and negotiation skills, and strong analytical, planning, and process implementation skills with a passion for quality.
• Experience working collaboratively to achieve success.
• Experience working at both 1st and 2nd line support in a busy professional services environment, supporting 500+ customers.
• Ideally, 5 years' experience in a managed services or similar IT environment, with high levels of customer service, technical skills, and multi-tasking abilities.

Skills and Knowledge Required

• Microsoft Windows 10 and Windows 11
• Microsoft 365
• Microsoft Entra
• Apple and Android devices (tablets/phones), Microsoft Intune
• Printing solutions (desktop and MFD)
• Active Directory and Exchange Management
• Mimecast email management
• SCCM (reporting, collection management, log analysis)
• Worksite DMS/iManage or other Document Management Systems
• Aderant Expert, CMS, Interaction
• Encryption software
• Video conferencing (MS Teams-enabled boardrooms)
• Intermediate networking experience

Please note that if you do not receive a response within 14 days of submitting your application, it was unsuccessful. Keep an eye on our website, (URL Removed), for other available positions that may align with your career aspirations.

Desired Skills

• 1st/2nd line support experience
• IT environment familiarity
• Microsoft Windows 10 and Windows 11
• Encryption software proficiency

• Bachelor's Degree strongly preferred. Minimum of a National Certificate / Diploma in Information Technology / Degree or equivalent required
  
  

• At least 3 years’ experience as an IT related position, or similar
• Must have a strong hardware and software support background.
• Experience with print and file servers.
• Experience as Inventory and Asset management.
• Experience in meeting/collaboration room equipment and software.
• Experience with ticketing systems (e.g., ServiceNow, Jira, etc.) is a plus.
• Strong verbal and written communication skills with a focus on customer service
• Be proactive and eager to continuously learn.
  
  

• Regional Tier 1 IT Service Desk Support
• Manage Buckman’s Assets (Desktop, laptop and any other supported devices)
• Cyber Security Support - Support Global IT Cybersecurity program
• Efficient IT Workplace / Infrastructure Support - Ensure a functional, organized, and well-equipped IT environment that supports user productivity and seamless operations across the workplace.
• Support compliance to minimize our risk as per the POPIA legislative requirements.
• Initiate and implement continuous improvement.
• Housekeeping in the IT storage area and in the work room
• Effectively resolving associate issues assigned for resolution;
• Troubleshooting IT problems and initiating preventative measures
  
  

• OS configuration (Windows platform).
• Microsoft client-side software (Windows 10/11, Microsoft 365 apps, Microsoft Teams).
• Hardware installation and upgrades
• Software installations and upgrades
• iPhone and/or Android experience
• Cyber end-point protection
• Work experience assisting users with IT issues
  
  

• The incumbent in this position is key to the company’s succession planning and may be given other assignments as part of ongoing developmental efforts.
• This site is a Major Hazard Installation (MHI) in terms of the MHI Regulations 2022 (GNR.2989 of 31 January 2023) of the Occupational Health and Safety Act (Act 85 of 1993)
  
  

This role is responsible for delivering first-line Technical support to users in the region, ensuring swift and effective resolution of IT-related issues across Hardware, Software, and Network Domains.

This role acts as the primary point of contact for incident and request management.

This role is critical to maintaining business continuity, resolving hardware, software, and network-related issues across the region.

Qualifications :

• Bachelor's Degree strongly preferred.
• Minimum of a National Certificate / Diploma in Information Technology / Degree or equivalent required

Experience :

• At least 3 years experience as an IT related position, or similar.
• Must have a strong hardware and software support background.
• Experience with print and file servers.
• Experience as Inventory and Asset management.
• Experience in meeting / collaboration room equipment and software.
• Experience with ticketing systems (e.g., ServiceNow, Jira, etc.) is a plus.
• Strong verbal and written communication skills with a focus on customer service.
• Be proactive and eager to continuously learn.

Responsibilities :

• Regional Tier 1 IT Service Desk Support.
• Manage Buckmans Assets (Desktop, laptop and any other supported devices).
• Cyber Security Support - Support Global IT Cybersecurity program.
• Efficient IT Workplace / Infrastructure Support - Ensure a functional, organized, and well-equipped IT environment that supports user productivity and seamless operations across the workplace.
• Support compliance to minimise our risk as per the POPIA legislative requirements.
• Initiate and implement continuous improvement.
• Housekeeping in the IT storage area and in the work room.
• Effectively resolving associate issues assigned for resolution.
• Troubleshooting IT problems and initiating preventative measures.

Knowledge, skills and abilities required :

• Microsoft client-side software (Windows 10 / 11, Microsoft 365 apps, Microsoft Teams).
• Hardware installation and upgrades.
• Software installations and upgrades.
• iPhone and / or Android experience.
• Work experience assisting users with IT issues.

Please note :

The job calls for a highly energetic, self - driven, independent, self-motivated person with excellent problem solving and communication skills, ability to meet tight deadlines and work under pressure, work in a professional manner at all times taking ownership of ensuring they stay on top of things to limit (repetitive) failures.

You must possess high levels of integrity together with strong self-leadership abilities.

Thank you for applying with RAREcruit!

Follow us on social media for the latest jobs, trends and market insight :

An IT Service Desk Engineer position has become available at an International Manufacturing Company.

This is a fast-paced but friendly environment that will suit an organized person with a great eye for detail.

KZN | Contract | R 19 000

This role is responsible for delivering first-line technical support to users in the region, ensuring swift and effective resolution of IT-related issues across hardware, software, and network domains.

This role acts as the primary point of contact for incident and request management.

This position is critical to maintaining business continuity by resolving hardware, software, and network-related issues across the region.

Qualifications :

• Bachelor's degree strongly preferred.
• Minimum of a National Certificate / Diploma in Information Technology / Degree or equivalent required.

Experience :

• At least 3 years’ experience in an IT-related role or similar.
• Strong hardware and software support background.
• Experience with print and file servers.
• Experience in inventory and asset management.
• Experience with meeting/collaboration room equipment and software.
• Experience with ticketing systems (e.g., ServiceNow, Jira) is a plus.
• Strong verbal and written communication skills with a focus on customer service.
• Proactive and eager to continuously learn.

Responsibilities :

• Regional Tier 1 IT Service Desk Support.
• Manage assets (desktops, laptops, and supported devices).
• Support global IT cybersecurity programs.
• Ensure a functional, organized, and well-equipped IT environment supporting user productivity.
• Support compliance with legislative requirements such as POPIA.
• Initiate and implement continuous improvement.
• Maintain housekeeping in IT storage areas and work rooms.
• Resolve associate issues efficiently.
• Troubleshoot IT problems and initiate preventative measures.

Knowledge, skills, and abilities :

• Microsoft Windows 10 / 11, Microsoft 365, Teams.
• Hardware installation and upgrades.
• Software installation and upgrades.
• Experience with iPhone and Android devices.
• Experience assisting users with IT issues.

Please note :

The ideal candidate is highly energetic, self-driven, independent, with excellent problem-solving and communication skills, able to meet deadlines and work under pressure, maintaining professionalism and ownership of tasks.

High integrity and strong self-leadership abilities are essential.

Thank you for applying with RAREcruit!

Follow us on social media for the latest jobs, trends, and insights:

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If you're not contacted within three working days, please consider your application unsuccessful.

By submitting your personal data and application, you consent to RAREcruit (Pty) Ltd retaining your information for future opportunities, confirming that your information is accurate and up-to-date.

For more information, please contact us.

Qualifications :

• A relevant IT qualification (A+, N+, MCSE or a combination thereof).
• Microsoft Office Specialist (MOS) Master 2010 Certified
• Microsoft AZ900
• ITIL qualification and quantifiable experience in all aspects of service delivery.

Experience :

• Resilient in managing demanding customers at all levels, highly customer service focused with excellent communication and negotiation skills, complemented by strong analytical, planning, and process implementation skills, with a passion for quality.
• Experience working collaboratively to achieve success.
• Experience supporting 500+ customers in a busy professional services environment at 1st/2nd line support.
• Ideally, 5+ years of experience in a managed services or similar IT environment, demonstrating high customer service standards, technical skills, and multi-tasking ability.

Skills and Knowledge required :

• Microsoft Windows 10 and 11
• Microsoft 0365
• Microsoft Entra
• Apple and Android products (Tablets / Phones) Microsoft Intune
• Printing solutions (desktop and MFD)
• Active Directory and Exchange Management
• Mimecast email management
• SCCM (reporting, collection management, log analysis)
• Worksite DMS / iManage (or other Document Management Systems)
• Aderant Expert, CMS, Interaction
• Encryption software
• Video conferencing (MS Teams enabled boardrooms)
• Intermediate networking experience

Please note that if you have not received a response within 14 days of submitting your application, it indicates that your application was unsuccessful.