115 Troubleshooting jobs in South Africa

Join to apply for the Application Support Engineer role at AnywhereNow

Founded in 2010 in The Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued. With around 240 employees working from 22 different countries, we partner with over 2,000 leading enterprises, including Mazda, the UN International Organization for Migration, Adecco Group, and the University of Cape Town, to deliver exceptional customer experiences through the power of Microsoft Teams and AI-driven insights. Our commitment to innovation, customer focus, and accountability drives our success.

As a 2nd Line Technical Support Engineer (Application Support Engineer), you will be responsible for thoroughly understanding the AnywhereNow software stack and its integration. The scope of the role involves troubleshooting issues by analyzing log files from AnywhereNow components, ensuring smooth operations for our clients. Additionally, you will address SIP flow and trunk problems on Session Border Controllers using SIP traces and PCAP files. Tasks include replicating reported issues in our support lab environment, identifying software bugs, and reporting them to our development team. You will also document known issues and create internal knowledge articles to support our team.

You will be part of a team of around 35 experts located in Europe, the USA, and the UK, aiming to achieve high customer satisfaction by delivering effective solutions. Join us in embodying our values - OneAnywhere, Innovation, Caring, Customer First, and Accountability.

• Resolve complex issues escalated from L1 support, performing root cause analysis and solutions implementation.
• Handle incident management, adhering to SLAs, and update tickets with detailed logs and troubleshooting steps.
• Use PowerShell for automation and scripting to replicate technical issues.
• Troubleshoot SSO, SIP flow, and trunk problems on Session Border Controllers (SBCs), analyzing logs for root causes.
• Maintain our Knowledge Base by documenting solutions and best practices.
• Manage SQL Server databases and execute queries.
• Collaborate with the development team for timely resolution of escalated issues.
• Monitor ticket queues, track progress, and manage priorities.
• Support and manage escalations with customers and partners, investigating major incidents with Cloud & Product teams.
• Monitor cloud infrastructure and Azure Resource Manager (ARM).
• Act as a liaison between teams, escalating complex issues and ensuring SLA compliance.
• Work in shifts, including weekends.

We value competency as much as experience. You’ll excel if you demonstrate:

• Customer-centricity: providing high-quality service and understanding customer needs.
• Proactiveness: anticipating challenges and taking initiative.
• Collaboration: working effectively with others and building trust.
• Adaptability: adjusting to changing environments.
• Effective communication: conveying information clearly and empathetically.
• Ownership: taking responsibility for tasks and outcomes.
• Continuous learning & knowledge sharing: staying updated and sharing insights.

• Minimum of 7 years in software development companies.
• Understanding of containerized architectures and Kubernetes.
• Strong knowledge of VoIP systems, SIP protocol over TLS/TCP and UDP.
• Deep understanding of Microsoft Azure and PowerShell scripting.
• Proficiency in log analysis and troubleshooting methodologies.
• Experience in troubleshooting, root cause analysis, SLA management, incident management.
• Background in UCaaS, Unified Communications, UC, or Contact Centers is a plus.
• Basic scripting and programming skills are advantageous.

This role is currently remote, with plans to open an office in Johannesburg, requiring attendance twice a week. Flexibility to support US time zones and weekend work is necessary, with compensation for irregular hours.

AnywhereNow is committed to diversity and is an equal-opportunity employer. We conduct background checks according to country and role policies.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service and IT
• Industries: Software Development

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Key Responsibilities :

Primary Duties :

• Provide telephonic and on-site technical support
• Perform first-level fault finding and testing
• Assist with system design and application for the sales team
• Deliver technical training and product demonstrations
• Evaluate new product performance
• Maintain the product demonstration room
• Capture support cases and generate weekly reports on the ERP system

Secondary Duties :

• Assist R&D with product testing and development
• Support the Marketing team with technical documentation

General :

• Follow company policies and health & safety procedures
• Support broader operational tasks when needed

Key Performance Indicators (KPIs) :

• Accuracy of support, designs, testing, and reporting
• Quality of ERP case entries and weekly reports
• Professional execution and task completion
• Compliance with internal processes and procedures

CCTV, Access Control, Alarms, Gate motors and Electric Fence and able to technically support the pro

POSITION INFO :

Technical Support Manager (POS24084)

Randburg

R 15000 to R 18000 per month

Requirements

• Qualification : Minimum GR12 but Electronics / iT Technical Diploma or BTech degree recommended.
• Good knowledge of CCTV, Access Control, Alarms, Gate motors and Electric Fence and able to technically support the products
• PC HW & SW, Networks and Basic Electronics knowledge / qualifications & experience
• Experience as Support Technician / Help Desk operator and working with clients
• Own vehicle and driver’s license to get to work

Closing Date : 15March 2024

To apply : Please send Word format CVs to and usePOS24084as reference.

Technical Support Specialist

What’s holding global brands back in South Africa isn’t demand. It’s friction. We’re changing that. If you're excited by complex challenges, care about doing things properly, and thrive in a fast-moving environment, this is a rare opportunity to do your best work.

The problem Precium is solving:

Global businesses want to grow across the continent but broken payment experiences, regulatory minefields, and infrastructure gaps get in the way.

Precium helps global brands reduce payment failures, navigate local regulations, and get paid, reliably and at scale.

We build payment infrastructure that reduces friction, increases revenue, and ensures compliance without compromising performance.

From reconciliation to payouts, we handle the complexity so our clients can operate with confidence.

Our clients include South Africa’s biggest enterprises and some of the world’s most recognisable consumer brands. We're backed by global investors like QED Investors, Partech, and SpeedInvest, and we’re building for scale, for depth, and for the long term.

We’re a team of builders who care about craft, rigour, and impact. We value the effort it takes to do hard things well and we’re excited by the opportunity to shape how the world does business in South Africa.

We give global brands the infrastructure, insight, and control they need to grow in South Africa.

The role

We're seeking a Technical Support Specialist to join our team and play a central role in providing exceptional support to our merchants after they go live on our platform. In this role, you will be responsible for resolving complex technical issues related to our payment platform, API integration, transaction flows, and platform monitoring. You will report to the Payment Operations Manager.

If you thrive in a fast-paced environment and excel at technical troubleshooting with a customer-focused approach, we want to hear from you.

Why this role matters:

As a Technical Support Specialist, you will be crucial in ensuring seamless merchant experiences and maintaining customer trust. Your work will directly impact merchant satisfaction and the smooth operation of our platform.

Why Precium

At Precium, ambition is expected. We believe this is what it takes to build something that lasts.

• Partner with some of the world’s most ambitious merchants and orchestrators as they expand into South Africa.
• Build from first principles whether you're designing a system, solving a client problem, or rewriting a process.
• Join a team that values precision, curiosity, and discipline, and backs it up with high trust and high standards.
• Competitive salary, ESOP, and benefits.

Who you are

You’re a sharp thinker and an even sharper doer. You care about the details, ask good questions, and enjoy learning as you go. You’re motivated by challenges, not discouraged by them. You like solving hard problems with other smart people. You don’t need hand-holding, but you value open feedback and being part of a strong, honest team.

The ideal candidate will possess:

• Technical Troubleshooting – Ability to diagnose and resolve complex technical issues efficiently, especially related to APIs, integration, and transactions.
• API Knowledge – Hands-on experience working with and troubleshooting RESTful APIs, using tools like Postman.
• Coding Languages – Proficiency in multiple programming languages such as JavaScript, Python, or C# to troubleshoot code-level problems.
• Incident Management – Experience managing and resolving platform incidents, including escalating issues to engineering teams.
• Payments Industry Familiarity – Understanding of payment gateways, transaction processing, and related technologies.

Key responsibilities

• Provide advanced technical support for API integration, Postman troubleshooting, and transaction processing.
• Diagnose and troubleshoot integration issues between Precium's platform and merchant systems.
• Monitor the platform to identify and address transaction failures and system performance issues.
• Manage engineering escalations, collaborating closely with developers for timely solutions.
• Assist with card data and vault migrations, ensuring smooth customer transitions.
• Offer support and guidance as the escalation point for unresolved technical issues.
• Document troubleshooting steps, solutions, and platform knowledge to enhance support processes.

Challenges you’ll need to solve

• Tackle complex technical issues in a fast-paced environment where precision is key.
• Serve as a knowledge resource and escalation point for internal and external stakeholders.
• Balance multiple support priorities while maintaining a high standard of customer service.

How we work

At Precium we follow 5 guiding values. These values underpin our day-to-day, guide our decision making both externally and internally and describe who we are.

• We spell Client with a capital C
• We speak and seek truth and transparency
• We are here to win the match together
• We continuously level up
• We take action

Job details

• Cape Town based (Min 1 day in office)
  
• Preferred start date: 1st June 2025
• Role budget: Disclosed in intro call
• Contractor or permanent: Permanent

This is a chance to do your best work and help lead Precium’s next chapter of growth as we shape how global merchants do business in South Africa.

Workwize is a fast-growing SaaS company based in The Netherlands, specializing in IT asset management solutions for modern, distributed teams. Our platform helps companies streamline procurement, management, and return of IT equipment — all in one place. We’re a remote-friendly company with a strong focus on clarity, collaboration, and continuous improvement.

Are you passionate about solving technical problems and ensuring customers have the best experience possible? Do you thrive in fast-paced, collaborative environments where every day brings a new challenge?

JoinWorkwize as aTechnical Support Specialist within ourCustomer Operations Team . In this pivotal role, you’ll be the first line of technical expertise, supporting both our clients and internal teams. You'll manage and resolve technical queries throughZendesk andLinear/Jira , always aiming for speed, clarity, and quality.

Your mission:Deliver accurate, timely support while actively contributing to the continuous improvement of our tools, documentation, and processes.

As a Technical Support Specialist, you'll act as theprimary technical contact for our client-facing teams and serve as the bridge betweenCustomer Support and Engineering . Your key responsibilities include:

Resolve technical issues such as user reactivations, order cancellations, and API-related questions.

Reproduce and analyze bugs, performing root cause analysis to explain expected vs. actual behavior.

Triage and filter tickets to protect Engineering focus and improve response efficiency.

Document all cases clearly and escalate only when necessary.

Build and maintain deep knowledge of the Workwize platform, features, and tools.

Stay current with updates, new features, and process changes.

Support internal teams with technical questions, includingMDM device setup andwarehouse device wipe-up procedures.

Translate technical concepts for non-technical teams and vice versa.

Flag recurring technical issues and recommend process or documentation improvements.

Manage tickets inZendesk and log validated bugs inLinear (or Jira) as needed.

3+ years of experience in atechnical support orcustomer support role, preferably within aSaaS or tech company.

Strong understanding of APIs and debugging processes. Ability to explain and document technical issues clearly.

Intermediate technical knowledge, including experience with tools likeMySQL ,Postman ,Cursor , and APIs.

Proficiency withZendesk ,Jira , orLinear .

Excellent communication skills — both technical and non-technical — with a customer-first mindset.

Experience working cross-functionally with Customer Success, Operations, and Engineering.

Highly organized, detail-oriented, and solutions-driven.

Work remotely from South Africa with a flexible schedule.

Join a growing international startup with a supportive and transparent culture.

Collaborate with cross-functional teams across Europe and beyond.

Bring your ideas — we value continuous improvement and initiative.

Opportunity to grow in a role that blends technical support, problem-solving, and product knowledge.

If you're excited about combining technical problem-solving with customer impact, we'd love to hear from you. Join Workwize and help shape the future of remote IT asset management.

Submit your application today and be part of our distributed success story!

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A leading cash management company based in Houghton is urgently looking for a Support Manager to be responsible for managing the provision of technical support to ICT operations through efficient and responsive Service Desk and Service Delivery Management teams. The Support Manager will be accountable for the delivery of the functional strategy and service management performance in line with service level agreements (SLAs).

In order to be considered, the following is required:

• Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar
• Certification in relevant Enterprise Architecture or Technology frameworks and methodologies (Advantageous)
• Microsoft Office Suite
• Customer Service
• Team Leadership
• Business Analysis
• Good written and verbal communication skills
• Programming languages
• Data modelling
• Understanding of database / database management
• Knowledge of ICT project management principles (e.g., Agile)
• Understanding of Software Development Life Cycle (SDLC)
• A strong technical background in applications or technical management experience
• 8 years of experience within a technology department
• 5 years of management experience leading a team of ICT professionals
• 3 years of financial industry experience

Key Performance Areas (KPAs):

• Technology strategy and innovation
• Planning and organisation
• Execute analysis and design activities
• Technical implementation within own area
• Vendor management
• Customer management
• Business partner relationship management
• Quality
• Risk management
• Finance
• Leadership and people management

If you would like to email your CV directly, please send it to or contact .

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.

Plus Medical Aid, Pension, Risk Benefits, Disability, Funeral Cover, 13th Cheque for non-management roles.

The main purpose of this role is to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality. This is a 1st line support role.

Key Responsibilities

1. Process client requests and resolve incidents swiftly
2. Ensure hardware, desktop, network, app and connectivity functionality
3. Collaborate with third party service providers to resolve technical issues
4. Maintain functional network and infrastructure knowledge
5. Perform network and infrastructure maintenance
6. Ensure ticket closure is resolved timeously
7. Achieve optimal BSC performance
8. Ensure client satisfaction

Technical Skills

1. Technical and product knowledge; hardware and software
2. Proficiency in Office 365 and servicing certificates
3. Knowledge and experience with third party service provider products
4. Understanding of network connections and functionality
5. Strong interpersonal skills
6. Effective communication skills
7. Ability to build relationships
8. 2 - 3 years of support experience
9. Any IT related experience
10. Extensive experience in hardware, application, and software understanding

1. Process driven
2. Resilience
3. Learning potential
4. Strategic insight
5. Relationship building

This is a permanent role onsite.

• Bachelor’s degree in a technical field or equivalent experience.
• 1-2 years job related experience.
• Experience with software support (technical troubleshooting and usability support)
• Experience with internet troubleshooting and website support
• Experience with supporting accounting applications a plus.
• Experience with enterprise technical support including software, hardware, and enterprise systems a plus.
• Experience with support account/billing related assistance a plus.
• Ability to adapt and multi-task to support incoming calls, email, chat, etc.
• Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.
• Ability to work with difficult customers and diffuse frustrating situations.