23 Customer Service jobs in Stellenbosch

• Responsible for the timely and accurate coordination of customer orders to existing and potential customers.
• Solves customer issues and/or complaints, in close collaboration with the Grower Support Team, Sales Area Manager and Commercial Manager EMEA.
• Assists Key Accounts and Grower Sales & Support with placing orders and scheduling shipments.
• Communicates with the Grower Support Team and answers questions on prices, customer order status, delivery schedules, and future production.
• Represents the company to visitors and guests and attends industry-related meetings and tradeshows.
• Maintains accurate data in the software and monitors inventory levels.
• Providing technical and non-technical customer support

• Typically requires an international trade vocational training and 2+ years customer service or administration.
• High level of Spanish and English are mandatory (other business-related language would be a plus).
• Strong administrative skills including professional telephone demeanor.
• Familiarity with Microsoft Office Suite, Oracle NetSuite and Power BI.
• Skills using Outlook. Must have the ability to schedule meetings, enter tasks, and update calendars.

• Email your comprehensive CV to .
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

Unifi is a dynamic and rapidly expanding finance and technology company operating across Zambia, South Africa, Uganda, and Kenya. We provide personal lending products through online, mobile, and branch channels. With strong backing from experienced shareholders and a highly skilled board of directors, Unifi has solidified its position as a leader in entrepreneurship and lending.

Our South African division is currently recruiting Contact Centre Agents to join our growing team. The ideal candidate will possess excellent interpersonal skills, be a great listener, demonstrate a keen attention to detail, and be driven by targets. Above all, they must be committed to delivering exceptional customer service.

We are looking for individuals who are dedicated to achieving excellence in team performance and fostering overall team wellbeing.

Key Responsibilities

• Handle both inbound and outbound sales activities
• Assess creditworthiness by processing loan applications and documentation within defined limits
• Respond promptly to customer service calls and emails
• Address and resolve customer complaints efficiently
• Maintain a deep understanding of our products to provide accurate information
• Communicate with customers across various channels
• Provide excellent service to both Unifi clients and colleagues
• Uphold and embody Unifi’s core values: Unity, Dignity, Simplicity, and Trust
• Meet and exceed established performance goals
• Work with urgency and adhere to deadlines
• Exhibit strong communication skills, both verbal and written
• Adhere to company procedures, policies, and mandates
  
  

• Fluency in English
• Willingness to work in a shift environment
• A minimum of 2 years of relevant work experience
• Matric
• Strong organizational and time management skills
• Exceptional analytical, problem-solving, and negotiation abilities
• Excellent interpersonal and communication skills

Fall Creek is creating a world with better blueberries through its friendly,collaborative team spread across the globe. To help us accomplish this, we are seeking a qualified Customer Service - RSA . This position will be located in Paarl, South Africa.

This purpose of this position is to provides exceptional customer service and sales to existing and potential customers seeking Fall Creek products in the international and domestic markets.

ORGANIZATIONAL FIT:

Directly reports to the Customer Service Manager and Commercial Manager EMEA. Acts as a member of the customer service team and works closely with all departments, especially with the Grower Support Team. Coordinates with the shipping team.

JOB SETTING:

Partial Office setting. Some travel may be required.

ESSENTIAL DUTIES: (Other duties may be assigned)

• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Responsible for the timely and accurate coordination of customer orders to existing and potential customers.
• Solves customer issues and/or complaints, in close collaboration with the Grower Support Team, Sales Area Manager and Commercial Manager EMEA.
• Assists Key Accounts and Grower Sales & Support with placing orders and scheduling shipments. Communicates with the Grower Support Team and answers questions on prices, customer order status, delivery schedules, and future production.
• Represents Fall Creek to visitors and guests and attends industry-related meetings and tradeshows.
• Maintains accurate data in the software and monitors inventory levels.
• Providing technical and non-technical customer support
  
  

• May be in charge of the billing of FC Collection recurring fees.
• Collaborates and coordinates the management of the Forecast.
• Will be responsible for the necessary reports, as required (Power BI, Excel).
• Will be in charge of training Grower Support on CRM functionalities (Salesforce)
• Collaborate closely with the shipping team
• Will be in charge of participating in the proposals for improvement of the department processes.
  
  

• Typically requires an international trade vocational training and 2+ years customer service or administrative.
• High level of Spanish, English are mandatory. Other business-related language would be a plus.
• Strong administrative skills including professional telephone demeanor.
• Familiarity with Microsoft, Oracle Netsuite and Power BI.
• Skills using Outlook. Must have the ability to schedule meetings, enter tasks, and update calendars.
• Excellent oral and written communication skills.
• Ability to create and sustain successful relationships with customers and colleagues.
• Ability to prioritize work within established guidelines and follow through on a variety of requests. Ability to work under tight deadlines.
• Ability to calculate figures and amounts.
• Collaborative team member, positive attitude, and exceptional organizational skills.
• Regular and reliable attendance at the primary place of business.
• Must demonstrate professional and ethical business practices, adherence to company values, and a commitment to personal and professional development.
  
  

• Bilingual English / Spanish
• Database experience.
  
  

• Personal CV/ resume (including recent references)
• Copy of ID
• Copy of - Qualification & Education Records
• Incomplete applications will not be considered.
  
  

Somerset West: Are you a people-focused professional with a knack for delivering exceptional service? My client, a respected distributor of premium tyre brands in South Africa, is looking for a Customer Service Administrator to join their team in Somerset West.

This is an excellent opportunity for someone with a warm, professional manner and a strong customer-first mindset to grow within a well-established, reputable company that values teamwork, reliability, and service excellence.

Purpose of the Role: To support the smooth flow of order processing, invoicing, and customer service by acting as a key link between customers, Regional Sales Managers, logistics partners, and the warehouse. The ideal candidate will have a proven track record in a customer service environment, with experience using accounting systems such as Sage, Pastel, or similar. A consistent employment history demonstrating commitment and reliability is essential, along with the ability to communicate fluently in both English and Afrikaans. This role requires strong attention to detail, effective coordination, and a proactive approach to resolving queries, delivery issues, and managing stock returns.

Key responsibilities include but are not limited to:

• Check the online portal for sales and process invoices
• Liaise with customers telephonically to take orders and issue invoices
• Coordinate with transporters when necessary to arrange deliveries
• Provide daily support to Regional Sales Managers by placing customer orders via WhatsApp or Skynamo
• Troubleshoot issues if customers do not receive their orders
• Handle customer complaints and resolve issues effectively
• Ensure orders are dispatched before warehouse cut-off times
• Complete paperwork for stock returns and submit to Finance for credit note processing

• Matric
• Previous experience in a similar role
• Previous experience in a call centre environment
• Experience using Sage, Pastel or a comparable accounting/invoicing platform is essential, as this role requires confident use of such systems for order processing and customer account management.
• Proficiency in Microsoft Outlook and Microsoft Excel (non-negotiable)
• Excellent customer service skills
• Language fluency : Afrikaans and English
• Knowledge of the tyre industry would be an advantage but is not essential

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

We are looking for Customer Service Consultants for our Durbanville office . In this fast-paced and rewarding role, you'll be the driving force behind ensuring that each customer's query is resolved to the highest quality. Whether it's domain names, ordering, customer accounts, or billing administration, you'll engage with customers through chat, telephone, or email, ensuring they are fully satisfied with the assistance they receive.

As a member of our self-organising team, you'll thrive in a collaborative and autonomous environment that prioritises quality. Our flat organisational structure encourages career growth, supported by a culture of mentorship and coaching. You'll receive comprehensive onboarding and structured training to ensure you're fully equipped for success.

Daily responsibilities would include:

• Providing efficient support and recommendations to customers regarding web hosting and billing-related queries to enhance their overall experience;

• Collaborating with the team to optimise processes and creatively solve problems;

• Observing and enhancing the tools necessary for the efficient execution of your responsibilities;

• Providing mentorship and coaching to fellow team members, contributing to their growth;

• Taking ownership as a key stakeholder for the Customer Support Team, ensuring alignment and excellence;

• Skillfully troubleshooting a variety of web hosting functionalities, including websites, email, and DNS;

• Empowering customers by educating them on utilising our self-help guides efficiently.

The ideal candidate:

• Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;

• Communicates with insight and understanding, concisely and clearly;

• Is consistently patient, empathetic, amicable and responsive in dealing with all people;

• Demonstrates consistent administrative efficiency and accuracy; and

• Is tenacious in pursuing constructive relationship outcomes.

Demonstrates a high level of proficiency in:

• Communication: Written and spoken English;

• Listening and comprehension;

• Convey understanding of concepts, principles and procedures;

• Administrative skills, attention to detail and troubleshooting;

• Problem-solving: the ability to analyse customer issues, identify root causes, and propose appropriate solutions. This involves being resourceful,resilient, creative, and proactive in resolving customer queries.

• Time Management: effectively managing tasks and workload by priority;

• Adaptability: Flexible and open to change, and able to adjust approach based on customer needs or evolving circumstances.

• Technical Aptitude: Comfortable in using technology and have the ability to troubleshoot. Understanding technical and business concepts at a high level.

Qualifications and Experience:

• A matric pass or equivalent is essential.

• Minimum of two years experience in a customer-service/ customer-support environment.

What to expect:

• Starting salary bracket: R16 000 - R19 000 commensurate with experience.

• Shift work

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

We are looking for Customer Service Consultants for our Durbanville office . In this fast-paced and rewarding role, you'll be the driving force behind ensuring that each customer's query is resolved to the highest quality. Whether it's domain names, ordering, customer accounts, or billing administration, you'll engage with customers through chat, telephone, or email, ensuring they are fully satisfied with the assistance they receive.

As a member of our self-organising team, you'll thrive in a collaborative and autonomous environment that prioritises quality. Our flat organisational structure encourages career growth, supported by a culture of mentorship and coaching. You'll receive comprehensive onboarding and structured training to ensure you're fully equipped for success.

Daily responsibilities would include:

• Providing efficient support and recommendations to customers regarding web hosting and billing-related queries to enhance their overall experience;

• Collaborating with the team to optimise processes and creatively solve problems;

• Observing and enhancing the tools necessary for the efficient execution of your responsibilities;

• Providing mentorship and coaching to fellow team members, contributing to their growth;

• Taking ownership as a key stakeholder for the Customer Support Team, ensuring alignment and excellence;

• Skillfully troubleshooting a variety of web hosting functionalities, including websites, email, and DNS;

• Empowering customers by educating them on utilising our self-help guides efficiently.
  

The ideal candidate:

• Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;

• Communicates with insight and understanding, concisely and clearly;

• Is consistently patient, empathetic, amicable and responsive in dealing with all people;

• Demonstrates consistent administrative efficiency and accuracy; and

• Is tenacious in pursuing constructive relationship outcomes.
  

Demonstrates a high level of proficiency in:

• Communication: Written and spoken English;

• Listening and comprehension;

• Convey understanding of concepts, principles and procedures;

• Administrative skills, attention to detail and troubleshooting;

• Problem-solving: the ability to analyse customer issues, identify root causes, and propose appropriate solutions. This involves being resourceful, resilient, creative, and proactive in resolving customer queries.

• Time Management: effectively managing tasks and workload by priority;

• Adaptability: Flexible and open to change, and able to adjust approach based on customer needs or evolving circumstances.

• Technical Aptitude: Comfortable in using technology and have the ability to troubleshoot. Understanding technical and business concepts at a high level.

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

We are seeking Technical Customer Service Consultants for our Durbanville office . In our fast-paced and dynamic environment, you will find a rewarding career that brings fulfilment through resolving customer queries via chat, telephone, or email. Your role will address technical issues related to web hosting, email setups, and control panel support. You'll be helping our growing local and international customer base make informed decisions and ensuring their satisfaction with every interaction.

As a member of our self-organising team, you'll thrive in a collaborative and autonomous environment that prioritises quality. Our flat organisational structure opens doors for your career growth, supported by a culture of mentorship and coaching. You'll receive comprehensive onboarding and structured training to ensure you're fully equipped for success.

Your daily responsibilities would include:

• Assisting customers with email setups across various mail programs.

• Troubleshooting and assisting with email delivery queries and email setups by applying your understanding of various mail access methods like POP and IMAP.

• Troubleshooting and assisting with web hosting-related queries, by applying your domain knowledge, which would include a high-level understanding of various content management systems, of which WordPress would be an example.

• Assisting customers in navigating our hosting control panel.

• Offering an extension of after-hours support to our customers on behalf of various technical departments.

The ideal candidate:

• Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;

• Communicates with insight and understanding, concisely and clearly;

• Is consistently patient, amicable and responsive in dealing with all people;

• Demonstrates consistent administrative efficiency and accuracy; and

• Is tenacious in pursuing constructive relationship outcomes.

• Has experience working with live chat

Demonstrates a high level of proficiency in:

• Communication: Written and spoken English;

• Listen and comprehend;

• Convey understanding of concepts, principles and procedures;

• Administrative skills, attention to detail and troubleshooting;

• Comprehending customer requirements and responding with the most simple, effective course of action on behalf of the business (“first-time-right” principle);

• Understanding technical- and business concepts at a high level;

• Questioning, taking ownership of and simplifying the tasks to achieve business outcomes.

Qualifications and experience:

• A matric pass or equivalent is essential.

• Minimum of two years of experience in a technical customer-service/-support environment.

Advantageous:

• Linux experience
  

What to expect:

• Starting salary: R17 000

• Technical Support is a 24/7 team, so there will be shift work.

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

We are seeking Technical Customer Service Consultants for our Durbanville office . In our fast-paced and dynamic environment, you will find a rewarding career that brings fulfilment through resolving customer queries via chat, telephone, or email. Your role will address technical issues related to web hosting, email setups, and control panel support. You'll be helping our growing local and international customer base make informed decisions and ensuring their satisfaction with every interaction.

As a member of our self-organising team, you'll thrive in a collaborative and autonomous environment that prioritises quality. Our flat organisational structure opens doors for your career growth, supported by a culture of mentorship and coaching. You'll receive comprehensive onboarding and structured training to ensure you're fully equipped for success.

Your daily responsibilities would include:

• Assisting customers with email setups across various mail programs. 

• Troubleshooting and assisting with email delivery queries and email setups by applying your understanding of various mail access methods like POP and IMAP.

• Troubleshooting and assisting with web hosting-related queries, by applying your domain knowledge, which would include a high-level understanding of various content management systems, of which WordPress would be an example.   

• Assisting customers in navigating our hosting control panel. 

• Offering an extension of after-hours support to our customers on behalf of various technical departments. 

The ideal candidate:

• Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;

• Communicates with insight and understanding, concisely and clearly;

• Is consistently patient, amicable and responsive in dealing with all people;

• Demonstrates consistent administrative efficiency and accuracy; and

• Is tenacious in pursuing constructive relationship outcomes.

• Has experience working with live chat

Demonstrates a high level of proficiency in:

• Communication: Written and spoken English;

• Listen and comprehend;

• Convey understanding of concepts, principles and procedures;

• Administrative skills, attention to detail and troubleshooting;

• Comprehending customer requirements and responding with the most simple, effective course of action on behalf of the business (“first-time-right” principle);

• Understanding technical- and business concepts at a high level;

• Questioning, taking ownership of and simplifying the tasks to achieve business outcomes.

Customer Service Specialist French Speaking

Experience

2-3 years experience in Network Marketing / Entrepreneurial experience, coach and mentor entrepreneurs to reach business goals experience, customer service experience, business development, sales, or related field.

Knowledge

Coaching / Mentoring Background

Network Marketing

Computer literacy - intermediate

Purpose

The purpose is to play a pivotal role in enhancing Member experience by acting as mentors and coaches to support and guide our Members through their business journey to get a clear understanding of the business and the challenges/incentives/goals.

Hats You May Wear

• Communicate between teams & across business units positively and confidently to achieve goals.
• Consistently checks the detail and quality of every job they execute.
• Implement the values and culture in the execution of duties and through interactions with all.
• Communicate with Member s providing feedback and solutions, whilst representing the company.
• Proactive in seeking learning opportunities, commits to continuous growth and development and is adaptable to change.
• Uplift and inspire Members facing obstacles or aiming for higher goals by using motivational strategies to keep Members energised and focused on their journey.
• Engaging in one-on-one coaching sessions with Members by providing business guidance, skills development to help Members increase their sales and reach their goals.
• Job Requirements - Functional Duties and Responsibilities
• Relationship building and Member Support Interacting successfully with new prospective Members and explaining the Business to them.
• Developing trust relationships with existing Members through understanding their needs and proposing solutions that will help them meet their business goals.
• Serve as the link of communication between Members and internal teams by resolving any problems faced by Members and deal with complaints to maintain trust.
• Respond to member inquiries promptly and professionally and provide accurate information about INUKA products, business processes, and promotions.
• Act as first point of contact and refer Member inquiries to Aftersales to ensure successful resolution. Members feel empowered and supported to grow their business.
• Each interaction with the company is pleasant and Member feel confident when interacting with you.
• Coaching, Mentoring, and Continuous Support
• Provide personalised coaching, mentoring and guidance to enhance Members skills to overcome challenges, and reach their business goals.
• Offer guidance and support to Members which fosters a positive and encouraging experience.
• Help Members navigate obstacles and setbacks to ensure resilience and continued progress.
• Align with the company's mission to improve the Member experience and positively impact lives.
• Actively listen engage with Members to understand their needs and contribute to their personal and professional growth. Provide 70% personalised coaching sessions to Members, addressing specific areas for improvement.
• Demonstrate an improvement in recognition reward and leadership level progression indicators for coached Members.
• Member Business Development
• Assist new Members in starting their business journey with the company by providing comprehensive onboarding support to help them kickstart their entrepreneurial business.
• Educate Members on the criteria of different ways of earning rewards, PVs, and bonuses. Assist them in meeting the requirements to enhance their income.
• Support Members in achieving their targets and advancing to the next leadership level.
• Assist Members in developing strategies to increase sales to maximise business growth and earnings. Support Members in achieving (specific targets) and advancing to the next leadership level.
• Contribute to an increase in overall business growth among supported Members.
• System, business and product knowledge
• Full understanding of the online system.
• Full understanding of the Business, Business Guide, and various challenges as they are presented to our Members.
• Record keeping of all interactions with Members on the system.
• Promote and educate Members on all new products developed.
• Respond to Members queries relating to products in a professional manner.
  
  

• Investigate and assist Members with PV appeals to reach goals after month end has cut off. Maintain accurate record-keeping of all Member interactions on the INUKA system.
• Achieve 98% accuracy in record-keeping and demonstrate a comprehensive understanding of the online system.
• Member Impact and Growth Work towards the overall goal of impacting the lives of Members positively.
• Develop strategies to help Members overcome challenges and achieve their business goals.
• Foster a culture of support and encouragement within the team.
• Provide personalised support and strategic guidance to Members to maximise their potential and drive overall growth of the Members. Support Members in achieving their goals and advancing to the next leadership level.
• Contribute to an increase in overall lives impacted.
• Commitment to Continuous Growth and Development
• Continuous commitment to attend training and to enhance own business knowledge and skills to better serve the Members.
• Stay up to date on product knowledge, business strategies, and industry trends. Attend X amount of training sessions and actively apply acquired knowledge to member interactions.