40 Senior Customer Service Roles jobs in Stellenbosch
OMF Client Relations Consultant
Posted today
Job Viewed
Job Description
Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
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To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.
Responsibilities
Product/Service Information
Provide advanced product/service information.
Customer Order Processing
Record and process customer orders, selecting the most appropriate approach based on predefined options.
Resolving Customer Issues
Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
Customer Relationship Development / Prospecting
Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Relationship Management (CRM) Data
Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Renewals
Provide exceptional service to customers to encourage continued use of the organization's products/services.
Operational Compliance
Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Skills
Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling
Competencies
Action Oriented
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability
Instills Trust
Interpersonal Savvy
Nimble Learning
Education
Matriculation Certificate (Matric)
Closing Date
04 September 2025 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story
OMF Client Relations Consultant
Posted today
Job Viewed
Job Description
Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.
Responsibilities
Product/Service Information
Provide advanced product/service information.
Customer Order Processing
Record and process customer orders, selecting the most appropriate approach based on predefined options.
Resolving Customer Issues
Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
Customer Relationship Development / Prospecting
Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Relationship Management (CRM) Data
Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Renewals
Provide exceptional service to customers to encourage continued use of the organization's products/services.
Operational Compliance
Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Skills
Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling
Competencies
Action Oriented
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability
Instills Trust
Interpersonal Savvy
Nimble Learning
Education
NQF Level 3 & NQF Level 2 - Below school leaving
Closing Date
01 October 2025 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story
Call center agent
Posted today
Job Viewed
Job Description
* Fluent in English and Afrikaans
*Excellent communication and attention to detail
*Previous call center experience and advantage
*Matric
*Excellent computer skills
*NB- Fast paced and must be able to work under pressure
5 Days out of 7 shift rotation & weekends
Job Type: Part-time
Work Location: In person
OMF Client Relations Consultant (OMF Paarl Backmin Centre)
Posted today
Job Viewed
Job Description
#J-18808-Ljbffr
OMF Client Relations Consultant (OMF Paarl Backmin Centre)
Posted today
Job Viewed
Job Description
Overview
Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.
Responsibilities- Product/Service Information Provide advanced product/service information.
- Customer Order Processing Record and process customer orders, selecting the most appropriate approach based on predefined options.
- Resolving Customer Issues Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
- Customer Relationship Development / Prospecting Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
- Customer Relationship Management (CRM) Data Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
- Customer Needs Clarification Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
- Renewals Provide exceptional service to customers to encourage continued use of the organization's products/services.
- Operational Compliance Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
- Personal Capability Building Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
- Consultative Selling
- Customer Complaint Management
- Customer Feedback Management
- Customer-Focused
- Customer Relationship Management (CRM) Software
- Customer Service
- Customer Service Operations
- Customer Understanding
- Data Management
- Digital Consumer Engagement
- Identifying Sales Opportunities
- Probing Questions
- Sales Data Management
- Strengthening Customer Relationships
- Upselling
- Action Oriented
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Nimble Learning
NQF Level 3 & NQF Level 2 - Below school leaving
Closing Date01 October 2025, 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
#J-18808-LjbffrOMF Client Relations Consultant (OMF Paarl Backmin Centre)
Posted 1 day ago
Job Viewed
Job Description
Overview
Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job DescriptionTo provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.
Responsibilities- Product/Service Information: Provide advanced product/service information.
- Customer Order Processing: Record and process customer orders, selecting the most appropriate approach based on predefined options.
- Resolving Customer Issues: Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
- Customer Relationship Development / Prospecting: Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
- Customer Relationship Management (CRM): Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
- Customer Needs Clarification: Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
- Renewals: Provide exceptional service to customers to encourage continued use of the organization's products/services.
- Operational Compliance: Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
- Personal Capability Building: Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
- Consultative Selling
- Customer Complaint Management
- Customer Feedback Management
- Customer-Focused
- Customer Relationship Management (CRM) Software
- Customer Service
- Customer Service Operations
- Customer Understanding
- Data Management
- Digital Consumer Engagement
- Identifying Sales Opportunities
- Probing Questions
- Sales Data Management
- Strengthening Customer Relationships
- Upselling
- Action Oriented
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Nimble Learning
NQF Level 3 & NQF Level 2 - Below school leaving
Closing Date01 October 2025 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story! #J-18808-LjbffrOMF Client Relations Consultant (OMF Paarl Backmin Centre)
Posted today
Job Viewed
Job Description
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Spanish Customer Service Representative
Posted today
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Job Description
Spanish Speaking Customer Support Agent
Job Description and Duties
As a Customer Service Agent, you will be the first point of contact for supply and demand-related
customer support inquiries for our Spanish -speaking clients. The ideal candidate will be an effective
communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.
You will be joining a fantastic multinational team, working alongside Dutch, Portuguese , French, Italian, and English Agents.
Client Spec:
UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.
Responsibilities:
Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
Process both client-generated and internally generated service request tickets within specified delivery times.
Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.
Flexibility to take on additional tasks as directed by Team Leader.
Requirements:
Qualifications & Experience
Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.
Required Language Thresholds:
Spanish (Level C1/C2)
English (Level B2)
The position is in office.
Office location: Somerset West, Western Cape
Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)
-x.com
Job Type: Temporary
Contract length: 3 months
Pay: R15 000,00 - R25 000,00 per month
Experience:
- Customer Support: 2 years (Required)
Language:
- Spanish (Required)
Location:
- Somerset West, Western Cape 7130 (Required)
Work Location: In person
Model Maker Help Desk Agent
Posted today
Job Viewed
Job Description
Customer Service
Posted today
Job Viewed
Job Description
Hiring: Customer Service & Admin (Bilingual) — Helderberg Basin
Own the switchboard. Drive orders. Orchestrate events.
You'll:
• Capture same-day orders (zero errors)
• Invoice within 30 mins of confirmation
• Route calls in <10s & log every lead
• Coordinate trade shows/reseller days
Must-haves:
• English & Afrikaans
• Helderberg-based
• Fast, accurate admin & pro phone manner
• CRM/invoicing/Sheets confidence
• Driver's licence & transport
Nice-to-haves:
4x4/overlanding passion; event experience
To Apply (no generic CVs)
: Please use the below link for more details on how to apply.
Applications will only be considered when the instructions have been followed.