24 Senior Customer Service Roles jobs in Stellenbosch

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity, and our diverse talent reflects this.

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations, and providing solutions, including directing customers to the correct channel in adherence to procedural, productivity, and quality standards. Has a good understanding of products and services.

Responsibilities

1. Product/Service Information : Provide advanced product/service information.
2. Customer Order Processing : Record and process customer orders, selecting the most appropriate approach based on predefined options.
3. Resolving Customer Issues : Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
4. Customer Relationship Development / Prospecting : Make calls (by telephone or in person) to potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
5. Customer Relationship Management (CRM) Data : Enter relevant information into the CRM system after each contact to ensure quality data for effective customer retention and business development.
6. Customer Needs Clarification : Interview the customer, following a sales script, to clarify requirements.
7. Renewals : Provide excellent service to encourage continued use of the organization's products/services.
8. Operational Compliance : Develop knowledge of organizational policies, procedures, and relevant regulatory codes, adhering to mandatory procedures.
9. Personal Capability Building : Participate in activities to develop and maintain technical and process skills through assessments, training, and coaching.

Skills

• Consultative Selling
• Customer Complaint Management
• Customer Feedback Management
• Customer-Focused Approach
• Customer Relationship Management (CRM) Software
• Customer Service & Operations
• Customer Understanding
• Data Management
• Digital Consumer Engagement
• Identifying Sales Opportunities
• Probing Questions
• Sales Data Management
• Strengthening Customer Relationships
• Upselling

Competencies

• Action Oriented
• Effective Communicator
• Customer Focus
• Decision Quality
• Ensures Accountability
• Builds Trust
• Interpersonal Savvy
• Nimble Learning

Education

Matriculation Certificate (Matric)

Closing Date

04 September 2025, 23:59

Note : The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

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Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

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To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities

Product/Service Information

Provide advanced product/service information.

Customer Order Processing

Record and process customer orders, selecting the most appropriate approach based on predefined options.

Resolving Customer Issues

Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Customer Relationship Management (CRM) Data

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Renewals

Provide exceptional service to customers to encourage continued use of the organization's products/services.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Education

Matriculation Certificate (Matric)

Closing Date

04 September 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

• Seniority level Entry level

• Employment type Full-time

• Job function Consulting, Information Technology, and Sales

Referrals increase your chances of interviewing at Old Mutual South Africa by 2x

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Customer Support Consultant (POS25031)

Somerset West

R 20 000 to R 25 000 per month (negotiable depending on your experience)

Requirements:

• Training/ Educator or Consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
• Excel proficiency intermediate
• Customer service / support experience will be advantageous
• Previous experience in the Property/Rental sector will be an advantage

Responsibilities :

• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers

Closing Date: 15 February 2025

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

We are looking for Customer Service Consultants for our Durbanville office . In this fast-paced and rewarding role, you'll be the driving force behind ensuring that each customer's query is resolved to the highest quality. Whether it's domain names, ordering, customer accounts, or billing administration, you'll engage with customers through chat, telephone, or email, ensuring they are fully satisfied with the assistance they receive.

As a member of our self-organising team, you'll thrive in a collaborative and autonomous environment that prioritises quality. Our flat organisational structure encourages career growth, supported by a culture of mentorship and coaching. You'll receive comprehensive onboarding and structured training to ensure you're fully equipped for success.

Daily responsibilities would include:

• Providing efficient support and recommendations to customers regarding web hosting and billing-related queries to enhance their overall experience;

• Collaborating with the team to optimise processes and creatively solve problems;

• Observing and enhancing the tools necessary for the efficient execution of your responsibilities;

• Providing mentorship and coaching to fellow team members, contributing to their growth;

• Taking ownership as a key stakeholder for the Customer Support Team, ensuring alignment and excellence;

• Skillfully troubleshooting a variety of web hosting functionalities, including websites, email, and DNS;

• Empowering customers by educating them on utilising our self-help guides efficiently.

The ideal candidate:

• Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;

• Communicates with insight and understanding, concisely and clearly;

• Is consistently patient, empathetic, amicable and responsive in dealing with all people;

• Demonstrates consistent administrative efficiency and accuracy; and

• Is tenacious in pursuing constructive relationship outcomes.

Demonstrates a high level of proficiency in:

• Communication: Written and spoken English;

• Listening and comprehension;

• Convey understanding of concepts, principles and procedures;

• Administrative skills, attention to detail and troubleshooting;

• Problem-solving: the ability to analyse customer issues, identify root causes, and propose appropriate solutions. This involves being resourceful,resilient, creative, and proactive in resolving customer queries.

• Time Management: effectively managing tasks and workload by priority;

• Adaptability: Flexible and open to change, and able to adjust approach based on customer needs or evolving circumstances.

• Technical Aptitude: Comfortable in using technology and have the ability to troubleshoot. Understanding technical and business concepts at a high level.

Qualifications and Experience:

• A matric pass or equivalent is essential.

• Minimum of two years experience in a customer-service/ customer-support environment.

What to expect:

• Starting salary bracket: R16 000 - R19 000 commensurate with experience.

• Shift work