11 Senior Customer Service Roles jobs in Stellenbosch

Customer Care Consultant / Helpdesk Consultant

The purpose is to play a pivotal role in supporting and guiding our Members through their business journey for the Members to get a clear understanding of the business and the challenges/incentives/goals. The helpdesk consultants assist Members with inquiries, provide coaching and mentoring, and empower them to achieve their goals, ultimately enabling them to progress to the next member level and positively impact the member experience by being positive and uplifting in all engagements with Members.

Competencies And Experience

• Proven success in developing and executing business strategies.
• Computer literate - intermediate
• Excellent communication and interpersonal skills.
• Strong coaching and mentoring abilities.
• Goal-oriented with a focus on achieving targets.
• Leading self before leading others.
• Developing Expertise, Adopting Practical Approaches
• Interacting with People, Establishing Rapport, Articulating Information, Empowering Individuals, Conveying Self-Confidence, Showing Composure, Embracing Change
• Understanding People, Team Working, Valuing Individuals
• Checking Things, Managing Tasks, Taking Action, Active Listening, Self-awareness.
• 2-3 years Network Marketing / Entrepreneurial experience / 2-3 years Business coach and mentor entrepreneurs to reach business goals experience / 2 - 3 years customer service experience / 2 - 3 years' experience in business development, sales, or related field.

Description Of Tasks

• Interacting successfully with new prospective Members and explaining the Business to them.
• Developing trust relationships with existing Members through understanding their needs and proposing solutions that will help them meet their business goals.
• Serve as the link of communication between Members and internal teams by resolving any problems faced by Members and deal with complaints to maintain trust.
• Respond to member inquiries promptly and professionally and provide accurate information about products, business processes, and promotions.
• Act as first point of contact and refer member inquiries and concerns to Aftersales to ensure successful resolution.
• Provide personalised coaching, mentoring and guidance to enhance Members skills to overcome challenges, and reach their business goals.
• Offer guidance and support to Members which fosters a positive and encouraging experience.
• Help Members navigate obstacles and setbacks to ensure resilience and continued progress.
• Align with the company's mission to improve the member experience and positively impact lives.
• Actively listen engage with Members to understand their needs and contribute to their personal and professional growth.
• Assist new Members in starting their business journey by providing comprehensive onboarding support to help them kickstart their entrepreneurial business.
• Educate members on the criteria of different ways of earning rewards, PVs, and bonuses. Assist them in meeting the requirements to enhance their income.
• Support members in achieving their targets and advancing to the next leadership level.
• Assist Members in developing strategies to increase sales in order to maximise business growth and earnings.
• Full understanding of the online system.
• Full understanding of the Business, Business Guide, and various challenges as they are presented to our Members.
• Record keeping of all interactions with Members on the system.
• Promote and educate Members on all new products developed.
• Respond to Members queries relating to products in a professional manner.

Ad-Hoc

• Work towards the overall goal of impacting the lives of Members positively.
• Develop strategies to help Members overcome challenges and achieve their business goals.
• Foster a culture of support and encouragement within the team.
• Provide personalised support and strategic guidance to Members to maximise their potential and drive overall growth of the Members.
• Continuous commitment to attend training and to enhance own business knowledge and skills to better serve the Members.
• Stay up to date on product knowledge, business strategies, and industry trends.

Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities
Product/Service Information

Provide advanced product/service information.

Customer Order Processing

Record and process customer orders, selecting the most appropriate approach based on predefined options.

Resolving Customer Issues

Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Customer Relationship Management (CRM) Data

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Renewals

Provide exceptional service to customers to encourage continued use of the organization's products/services.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills
Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies
Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Education
NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date
01 October 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story

Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
na

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities
Product/Service Information

Provide advanced product/service information.

Customer Order Processing

Record and process customer orders, selecting the most appropriate approach based on predefined options.

Resolving Customer Issues

Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Customer Relationship Management (CRM) Data

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Renewals

Provide exceptional service to customers to encourage continued use of the organization's products/services.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills
Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies
Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Education
Matriculation Certificate (Matric)

Closing Date
04 September 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story

What being a part of the Sigma Family means for you
Career development and opportunities to apply for internal promotions following your probationary period.

15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvelous prizes.

Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Discounted optional Medical Insurance.

Free and convenient transport options to make travelling a breeze.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like
You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today

What Amazing People Will Bring to the Role
Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.

You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.

While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive

Hiring: Customer Service & Admin (Bilingual) — Helderberg Basin

Own the switchboard. Drive orders. Orchestrate events.

You'll:

• Capture same-day orders (zero errors)

• Invoice within 30 mins of confirmation

• Route calls in <10s & log every lead

• Coordinate trade shows/reseller days

Must-haves:

• English & Afrikaans
• Helderberg-based

• Fast, accurate admin & pro phone manner

• CRM/invoicing/Sheets confidence
• Driver's licence & transport

Nice-to-haves:
4x4/overlanding passion; event experience

To Apply (no generic CVs)

: Please use the below link for more details on how to apply.
Applications will only be considered when the instructions have been followed.

Unifi is a dynamic and rapidly expanding finance and technology company operating across Zambia, South Africa, Uganda, and Kenya. We provide personal lending products through online, mobile, and branch channels. With strong backing from experienced shareholders and a highly skilled board of directors, Unifi has solidified its position as a leader in entrepreneurship and lending.

Our South African division is currently recruiting Contact Centre Agents to join our growing team. The ideal candidate will possess excellent interpersonal skills, be a great listener, demonstrate a keen attention to detail, and be driven by targets. Above all, they must be committed to delivering exceptional customer service.

We are looking for individuals who are dedicated to achieving excellence in team performance and fostering overall team wellbeing.

• Handle both inbound and outbound sales activities
• Assess credit worthiness by processing loan applications and documentation within defined limits
• Respond promptly to customer service calls and emails
• Address and resolve customer complaints efficiently
• Maintain a deep understanding of our products to provide accurate information
• Communicate with customers across various channels
• Provide excellent service to both Unifi clients and colleagues
• Uphold and embody Unifi's core values: Unity, Dignity, Simplicity, and Trust
• Meet and exceed established performance goals
• Work with urgency and adhere to deadlines
• Exhibit strong communication skills, both verbal and written
• Adhere to company procedures, policies, and mandates

• Fluency in English
• Willingness to work in a shift environment
• A minimum of 2 years of relevant work experience
• Matric
• Strong organizational and time management skills
• Exceptional analytical, problem-solving, and negotiation abilities
• Excellent interpersonal and communication skills

Helpdesk Consultant / Customer Service Consultant

The purpose is to play a pivotal role in supporting and guiding our Members through their business journey for the Members to get a clear understanding of the business and the challenges/incentives/goals. The helpdesk consultants assist Members with inquiries, provide coaching and mentoring, and empower them to achieve their goals, ultimately enabling them to progress to the next member level and positively impact the member experience by being positive and uplifting in all engagements with Members.

Competencies And Experience

• Proven success in developing and executing business strategies.
• Computer literate - intermediate
• Excellent communication and interpersonal skills.
• Strong coaching and mentoring abilities.
• Goal-oriented with a focus on achieving targets.
• Leading self before leading others.
• Developing Expertise, Adopting Practical Approaches
• Interacting with People, Establishing Rapport, Articulating Information, Empowering Individuals, Conveying Self-Confidence, Showing Composure, Embracing Change
• Understanding People, Team Working, Valuing Individuals
• Checking Things, Managing Tasks, Taking Action, Active Listening, Self-awareness.
• 2-3 years Network Marketing / Entrepreneurial experience / 2-3 years Business coach and mentor entrepreneurs to reach business goals experience / 2 - 3 years customer service experience / 2 - 3 years' experience in business development, sales, or related field.

Description Of Tasks

• Interacting successfully with new prospective Members and explaining the Business to them.
• Developing trust relationships with existing Members through understanding their needs and proposing solutions that will help them meet their business goals.
• Serve as the link of communication between Members and internal teams by resolving any problems faced by Members and deal with complaints to maintain trust.
• Respond to member inquiries promptly and professionally and provide accurate information about products, business processes, and promotions.
• Act as first point of contact and refer member inquiries and concerns to Aftersales to ensure successful resolution.
• Provide personalised coaching, mentoring and guidance to enhance Members skills to overcome challenges, and reach their business goals.
• Offer guidance and support to Members which fosters a positive and encouraging experience.
• Help Members navigate obstacles and setbacks to ensure resilience and continued progress.
• Align with the company's mission to improve the member experience and positively impact lives.
• Actively listen engage with Members to understand their needs and contribute to their personal and professional growth.
• Assist new Members in starting their business journey by providing comprehensive onboarding support to help them kickstart their entrepreneurial business.
• Educate members on the criteria of different ways of earning rewards, PVs, and bonuses. Assist them in meeting the requirements to enhance their income.
• Support members in achieving their targets and advancing to the next leadership level.
• Assist Members in developing strategies to increase sales in order to maximise business growth and earnings.
• Full understanding of the online system.
• Full understanding of the Business, Business Guide, and various challenges as they are presented to our Members.
• Record keeping of all interactions with Members on the system.
• Promote and educate Members on all new products developed.
• Respond to Members queries relating to products in a professional manner.

Ad-Hoc

• Work towards the overall goal of impacting the lives of Members positively.
• Develop strategies to help Members overcome challenges and achieve their business goals.
• Foster a culture of support and encouragement within the team.
• Provide personalised support and strategic guidance to Members to maximise their potential and drive overall growth of the Members.
• Continuous commitment to attend training and to enhance own business knowledge and skills to better serve the Members.
• Stay up to date on product knowledge, business strategies, and industry trends.

The duties listed above are not exhaustive of the role and must be used as a guideline. Should you not receive feedback within 2 weeks of applying please assume your application unsuccessful.

The Somerset West /Strand Branch of car rental company, Europcar, has permanent opportunities available for an Agent: Customer Service.

At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our "Moving your Way" philosophy.

The Agent: Customer Service provides the first line of service to customers, assisting customers with the pickup and return of their rental vehicle, and with all other requests for assistance related to reservations, vehicle change-overs, during or post-rental queries etc.

Suitable candidates will meet the minimum criteria for the role, with emphasis being on having some customer service experience to draw on to enable the commute to the airport outside of regular business hours due to the shift nature of the work.

This role is rewarding for those who derive satisfaction from being of service, can cope well under pressure and have the ability and drive to consistently make customers feel special. If this is you, this role is the one for you

The purpose of the position is to support the achievement of the branch's targets through delivery of efficient and professional customer service and doing so in accordance with company quality management procedures.

Should your application be short-listed you will be contacted for an interview. If you have not received an invitation to attend an interview within 3 weeks of the advertised vacancy closure, please consider your application unsuccessful.

Job Outputs:

• Effectively handle all aspects of the customer's check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.

• Making, amending, cancelling and monitoring reservations as required.

• Provide excellent customer service, effectively assisting with customer queries.

• Various admin and general office duties, for example capturing fuel, VRV's, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.

• Responsible for the security and quality control of vehicles and other company property.

• Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.

• Adherence to good housekeeping and general cleanliness standards for branch environment.

• Other duties on request.

Minimum Experience:

• 2 year front office/ customer service experience.

Minimum Qualification:

• NQF level 4 (Matric or equivalent)

Minimum Requirements:

• Code 8 driver's license – must have at least 1 years driving experience.

• Computer literate.

Essential to Note: The successful candidate must be willing to work overtime/shifts/weekends when required.

Competencies:

• Communication skills in English (verbal and written)

• Excellent interpersonal skills, articulate and well-spoken.

• Customer focus and the ability to demonstrate initiative.

• Excellent telephone and face-to-face customer relations and counter selling skills.

• Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.

• Achieve high levels of accuracy and attention to detail.

• A team player that is effective in working with people of different cultures and backgrounds.

Personal Attributes:

• Committed

• Professional is all aspects of conduct, grooming (neat and presentable).

• Highly resilient in the face of adversity, long hours, customer conflict etc.

• Energetic, self-motivated

• Flexible – over peak periods, things can change minute by minute. You pick up your bag to leave at the end of a shift, there's a crisis and you need to delay leaving so you can jump in and help.

• Driven for both individual and team goal achievement.

• Trustworthy, highly responsible, honesty and integrity in all business dealings.

Unifi is a dynamic and rapidly expanding finance and technology company operating across Zambia, South Africa, Uganda, and Kenya. We provide personal lending products through online, mobile, and branch channels. With strong backing from experienced shareholders and a highly skilled board of directors, Unifi has solidified its position as a leader in entrepreneurship and lending.

Our South African division is currently recruiting Contact Centre Agents to join our growing team. The ideal candidate will possess excellent interpersonal skills, be a great listener, demonstrate a keen attention to detail, and be driven by targets. Above all, they must be committed to delivering exceptional customer service.

We are looking for individuals who are dedicated to achieving excellence in team performance and fostering overall team wellbeing.

• Handle both inbound and outbound sales activities
• Assess creditworthiness by processing loan applications and documentation within defined limits
• Respond promptly to customer service calls and emails
• Address and resolve customer complaints efficiently
• Maintain a deep understanding of our products to provide accurate information
• Communicate with customers across various channels
• Provide excellent service to both Unifi clients and colleagues
• Uphold and embody Unifi's core values: Unity, Dignity, Simplicity, and Trust
• Meet and exceed established performance goals
• Work with urgency and adhere to deadlines
• Exhibit strong communication skills, both verbal and written
• Adhere to company procedures, policies, and mandates

• Fluency in English
• Willingness to work in a shift environment
• A minimum of 2 years of relevant work experience
• Matric
• Strong organizational and time management skills
• Exceptional analytical, problem-solving, and negotiation abilities
• Excellent interpersonal and communication skills