OMF Client Relations Consultant

Paarl, Western Cape R104000 - R312000 Y Old Mutual South Africa

Posted today

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Job Description

Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
na

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities
Product/Service Information

Provide advanced product/service information.

Customer Order Processing

Record and process customer orders, selecting the most appropriate approach based on predefined options.

Resolving Customer Issues

Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Customer Relationship Management (CRM) Data

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Renewals

Provide exceptional service to customers to encourage continued use of the organization's products/services.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills
Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies
Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Education
Matriculation Certificate (Matric)

Closing Date
04 September 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story

This advertiser has chosen not to accept applicants from your region.

OMF Client Relations Consultant

Paarl, Western Cape R90000 - R120000 Y Old Mutual South Africa

Posted today

Job Viewed

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Job Description

Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities
Product/Service Information

Provide advanced product/service information.

Customer Order Processing

Record and process customer orders, selecting the most appropriate approach based on predefined options.

Resolving Customer Issues

Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Customer Relationship Management (CRM) Data

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Renewals

Provide exceptional service to customers to encourage continued use of the organization's products/services.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills
Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies
Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Education
NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date
01 October 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story

This advertiser has chosen not to accept applicants from your region.

Call center agent

Bellville, Western Cape R60000 - R120000 Y Sober Drive me Home

Posted today

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Job Description

* Fluent in English and Afrikaans

*Excellent communication and attention to detail

*Previous call center experience and advantage

*Matric

*Excellent computer skills

*NB- Fast paced and must be able to work under pressure

5 Days out of 7 shift rotation & weekends

Job Type: Part-time

Work Location: In person

This advertiser has chosen not to accept applicants from your region.

OMF Client Relations Consultant (OMF Paarl Backmin Centre)

Paarl, Western Cape Old Mutual Limited

Posted today

Job Viewed

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Job Description

OMF Client Relations Consultant (OMF Paarl Backmin Centre) page is loaded# OMF Client Relations Consultant (OMF Paarl Backmin Centre)locations: Paarltime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR-71730**Let's Write Africa's Story Together!**Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.**Job Description**To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.# Responsibilities# # Product/Service Information# Provide advanced product/service information.# # Customer Order Processing# Record and process customer orders, selecting the most appropriate approach based on predefined options.# # Resolving Customer Issues# Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.# # Customer Relationship Development / Prospecting# Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.# # Customer Relationship Management (CRM) Data# Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.# # Customer Needs Clarification# Interview the customer, following a multilevel sales script, to clarify the customer's requirements.# # Renewals# Provide exceptional service to customers to encourage continued use of the organization's products/services.# # Operational Compliance# Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.# # Personal Capability Building# Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.# **Skills**Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling**Competencies**Action Oriented# # Communicates Effectively# # Customer Focus# # Decision Quality# # Ensures Accountability# # Instills Trust# # Interpersonal Savvy# # Nimble Learning**Education**NQF Level 3 & NQF Level 2 - Below school leaving**Closing Date**01 October 2025 , 23:59***The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.***The Old Mutual Story!***()(blob: / 2:28Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

OMF Client Relations Consultant (OMF Paarl Backmin Centre)

Paarl, Western Cape Old Mutual South Africa

Posted today

Job Viewed

Tap Again To Close

Job Description

Overview

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities
  • Product/Service Information Provide advanced product/service information.
  • Customer Order Processing Record and process customer orders, selecting the most appropriate approach based on predefined options.
  • Resolving Customer Issues Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
  • Customer Relationship Development / Prospecting Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
  • Customer Relationship Management (CRM) Data Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
  • Customer Needs Clarification Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
  • Renewals Provide exceptional service to customers to encourage continued use of the organization's products/services.
  • Operational Compliance Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
  • Personal Capability Building Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Skills
  • Consultative Selling
  • Customer Complaint Management
  • Customer Feedback Management
  • Customer-Focused
  • Customer Relationship Management (CRM) Software
  • Customer Service
  • Customer Service Operations
  • Customer Understanding
  • Data Management
  • Digital Consumer Engagement
  • Identifying Sales Opportunities
  • Probing Questions
  • Sales Data Management
  • Strengthening Customer Relationships
  • Upselling
Competencies
  • Action Oriented
  • Communicates Effectively
  • Customer Focus
  • Decision Quality
  • Ensures Accountability
  • Instills Trust
  • Interpersonal Savvy
  • Nimble Learning
Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

01 October 2025, 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

OMF Client Relations Consultant (OMF Paarl Backmin Centre)

Paarl, Western Cape Old Mutual

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Overview

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities
  • Product/Service Information: Provide advanced product/service information.
  • Customer Order Processing: Record and process customer orders, selecting the most appropriate approach based on predefined options.
  • Resolving Customer Issues: Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
  • Customer Relationship Development / Prospecting: Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
  • Customer Relationship Management (CRM): Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
  • Customer Needs Clarification: Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
  • Renewals: Provide exceptional service to customers to encourage continued use of the organization's products/services.
  • Operational Compliance: Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
  • Personal Capability Building: Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Skills
  • Consultative Selling
  • Customer Complaint Management
  • Customer Feedback Management
  • Customer-Focused
  • Customer Relationship Management (CRM) Software
  • Customer Service
  • Customer Service Operations
  • Customer Understanding
  • Data Management
  • Digital Consumer Engagement
  • Identifying Sales Opportunities
  • Probing Questions
  • Sales Data Management
  • Strengthening Customer Relationships
  • Upselling
Competencies
  • Action Oriented
  • Communicates Effectively
  • Customer Focus
  • Decision Quality
  • Ensures Accountability
  • Instills Trust
  • Interpersonal Savvy
  • Nimble Learning
Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

01 October 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

OMF Client Relations Consultant (OMF Paarl Backmin Centre)

Paarl, Western Cape Old Mutual Limited

Posted today

Job Viewed

Tap Again To Close

Job Description

OMF Client Relations Consultant (OMF Paarl Backmin Centre) page is loaded# OMF Client Relations Consultant (OMF Paarl Backmin Centre)locations: Paarltime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR-71730**Let's Write Africa's Story Together!**Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.**Job Description**To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.# Responsibilities# # Product/Service Information# Provide advanced product/service information.# # Customer Order Processing# Record and process customer orders, selecting the most appropriate approach based on predefined options.# # Resolving Customer Issues# Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.# # Customer Relationship Development / Prospecting# Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.# # Customer Relationship Management (CRM) Data# Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.# # Customer Needs Clarification# Interview the customer, following a multilevel sales script, to clarify the customer's requirements.# # Renewals# Provide exceptional service to customers to encourage continued use of the organization's products/services.# # Operational Compliance# Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.# # Personal Capability Building# Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.# **Skills**Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling**Competencies**Action Oriented# # Communicates Effectively# # Customer Focus# # Decision Quality# # Ensures Accountability# # Instills Trust# # Interpersonal Savvy# # Nimble Learning**Education**NQF Level 3 & NQF Level 2 - Below school leaving**Closing Date**01 October 2025 , 23:59***The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.***The Old Mutual Story!***()(blob: / 2:28Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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About the latest Senior customer service roles Jobs in Stellenbosch !

Spanish Customer Service Representative

Somerset West, Western Cape R150000 - R300000 Y Outsource-x

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Job Description

Spanish Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our Spanish -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside Dutch, Portuguese , French, Italian, and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Spanish (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R15 000,00 - R25 000,00 per month

Experience:

  • Customer Support: 2 years (Required)

Language:

  • Spanish (Required)

Location:

  • Somerset West, Western Cape 7130 (Required)

Work Location: In person

This advertiser has chosen not to accept applicants from your region.

Model Maker Help Desk Agent

Durbanville, Western Cape iStaff Ltd

Posted today

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Job Description

Key Requirements: Minimum 2 years proven experience with Model Maker (essential) Experience with Survey Maker, Irrimaker, and Road Maker (advantageous) Proficient in TeamViewer and general computer literacy Quick learner with strong problem-solving skills Duties and Responsibilities: Provide first-line support to clients using Model Maker software Assist users with installation, setup, and troubleshooting of Model Maker and related applications Guide clients through software functionality and resolve technical queries via phone, email, or remote support (TeamViewer) Escalate complex issues to senior support or developers when required Document support cases and maintain accurate ticket logs Provide basic training and tips to clients on Model Maker usage Test and report any software bugs or errors to the development team Ensure excellent customer service and maintain professional communication at all times PLEASE NOTE : Thank you for your interest in this position, we will review and be in touch if you are suitable. Due to the amount of applications we receive for each position, we are unable to respond to each one individually. Please accept your application as unsuccessful if you had no feedback within 7 days of applying . Your CV will remain on our database and we will be in touch for other suitable positions. In the meantime, please download our EBOOK which will hopefully help you understand our process and how we work. When applying, ensure your CV is in WORD or PDF format, and not scanned. Scanned CVs will not be considered. If you are unable to apply through the link we have provided, please upload your CV to our website . We reserve the right to stop/renew adverts. By applying to our adverts, you accept our POPI Act policy, a copy which be found on our website.
This advertiser has chosen not to accept applicants from your region.

Customer Service

Strand, Western Cape R200000 - R400000 Y Predator Offroad

Posted today

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Job Description

Hiring: Customer Service & Admin (Bilingual) — Helderberg Basin

Own the switchboard. Drive orders. Orchestrate events.

You'll:


• Capture same-day orders (zero errors)


• Invoice within 30 mins of confirmation


• Route calls in <10s & log every lead


• Coordinate trade shows/reseller days

Must-haves:


• English & Afrikaans
• Helderberg-based


• Fast, accurate admin & pro phone manner


• CRM/invoicing/Sheets confidence
• Driver's licence & transport

Nice-to-haves:
4x4/overlanding passion; event experience

To Apply (no generic CVs)

: Please use the below link for more details on how to apply.
Applications will only be considered when the instructions have been followed.

Hiring #CustomerService #Admin #Bilingual #Afrikaans #English #Helderberg #4x4 #Overlanding #Invoicing #Events
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