495 Customer Service jobs in South Africa
Customer Service - Support Consultant
Posted 6 days ago
Job Viewed
Job Description
LekkeSlaap is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town,LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.
As a Properties Support Consultant , you will be the backbone of our Properties team, providing top-notch assistance to our growing network of hosts. In a fast-paced, target-driven environment, you'll be responsible for maintaining positive relationships, ensuring that our hosts are equipped with the right tools and knowledge to succeed on our accommodation bookings platform.
The ideal candidate is someone who possesses excellent communication skills, a customer-centric mindset, and a strong understanding of property management. If you have a passion for helping others and a desire to make an impactful contribution to our team, we encourage you to apply!
Responsibilities- Act as the primary point of contact for 33,000+ properties, addressing their queries and providing expert guidance, ensuring smooth operations and an exceptional experience.
- Maintain up-to-date knowledge of LekkeSlaap’s products and policies to support property owners effectively.
- Provide training and resources to property owners on how to manage their listings efficiently, including uploading and updating information on their profiles.
- Collaborate with the Sales and Marketing teams to promote new opportunities and enhance property visibility.
- Problem-solve issues and challenges that property owners may encounter, ensuring timely resolution.
- Ensure completion of tasks, projects, and targets with efficiency and professionalism.
- Build strong relationships with hosts and internal teams.
- Achieve performance targets while maintaining high customer satisfaction.
- Document and track all interactions with property owners in the system for continual service improvement.
- Monitor host performance and provide feedback and insights to assist in improving services and processes.
- Participate in ongoing training sessions to remain informed on industry trends and best practices.
- Experience in customer service is preferred.
- Strong understanding of the accommodation and hospitality industry.
- Excellent communication skills (both verbal and written) in Afrikaans and English.
- Proven ability to build and maintain relationships with diverse stakeholders.
- Strong analytical and problem-solving abilities with a focus on customer satisfaction.
- Experience with CRM systems and software tools is advantageous.
- Detail-oriented with excellent organisational skills to manage multiple inquiries efficiently.
- Ability to work collaboratively as part of a team while also demonstrating initiative and independence.
- Adaptability to a fast-paced environment and willingness to learn and grow.
- Positive attitude and strong work ethic; dedication to exceeding customer expectations.
- Reliable transportation for attending on-site matters as required.
- Modern offices based at the V&A Waterfront
- Travel vouchers and exclusive discounts
- FeelBetterFast: Employer-funded pharmacy visits
- Pension fund contributions
- Generous leave package
- Additional half-day off every month
- Monthly team events and more!
Customer Service - Support Consultant
Posted 9 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
LekkeSlaap is South Africa's leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.
As a Properties Support Consultant , you will be the backbone of our Properties team, providing top-notch assistance to our growing network of hosts. In a fast-paced, target-driven environment, you'll be responsible for maintaining positive relationships, ensuring that our hosts are equipped with the right tools and knowledge to succeed on our accommodation bookings platform.
The ideal candidate is someone who possesses excellent communication skills, a customer-centric mindset, and a strong understanding of property management. If you have a passion for helping others and a desire to make an impactful contribution to our team, we encourage you to apply!
Responsibilities
- Act as the primary point of contact for 33,000+ properties, addressing their queries and providing expert guidance, ensuring smooth operations and an exceptional experience
- Maintain up-to-date knowledge of LekkeSlaap's products and policies to support property owners effectively
- Provide training and resources to property owners on how to manage their listings efficiently, including uploading and updating information on their profiles
- Collaborate with the Sales and Marketing teams to promote new opportunities and enhance property visibility
- Problem-solve issues and challenges that property owners may encounter, ensuring timely resolution
- Ensure completion of tasks, projects, and targets with efficiency and professionalism
- Build strong relationships with hosts and internal teams.
- Achieve performance targets while maintaining high customer satisfaction
- Document and track all interactions with property owners in the system for continual service improvement
- Monitor host performance and provide feedback and insights to assist in improving services and processes
- Participate in ongoing training sessions to remain informed on industry trends and best practices
- Experience in customer service is preferred
- Strong understanding of the accommodation and hospitality industry
- Excellent communication skills (both verbal and written) in Afrikaans and English
- Proven ability to build and maintain relationships with diverse stakeholders
- Strong analytical and problem-solving abilities with a focus on customer satisfaction
- Experience with CRM systems and software tools is advantageous
- Detail-oriented with excellent organisational skills to manage multiple inquiries efficiently
- Ability to work collaboratively as part of a team while also demonstrating initiative and independence
- Adaptability to a fast-paced environment and willingness to learn and grow
- Positive attitude and strong work ethic; dedication to exceeding customer expectations
- Reliable transportation for attending on-site matters as required
- Modern offices based at the V&A Waterfront
- Travel vouchers and exclusive discounts
- FeelBetterFast: Employer-funded pharmacy visits
- Pension fund contributions
- Generous leave package
- Additional half-day off every month
- Monthly team events and more!
- Seniority level Associate
- Employment type Full-time
- Job function Other
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at LekkeSlaap by 2x
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#J-18808-LjbffrEnglish Customer Service Support
Posted 8 days ago
Job Viewed
Job Description
Job Description
Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.
Key Responsibilities
Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
Demonstrate urgency on transactions using standard operating procedures
Requirements
A matric certificate or equivalent qualification
Good command of the English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous
A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience
Spanish Customer Service Support
Posted 8 days ago
Job Viewed
Job Description
Job Description
Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.
Key Responsibilities
Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
Demonstrate urgency on transactions using standard operating procedures
Requirements
A matric certificate or equivalent qualification
Good command of the Spanish & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous
A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience
Italian Customer Service Support
Posted 8 days ago
Job Viewed
Job Description
Job Description
Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.
Key Responsibilities
Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
Demonstrate urgency on transactions using standard operating procedures
Requirements
A matric certificate or equivalent qualification
Good command of the Italian & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous
A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience
Dutch Customer Service Support
Posted 8 days ago
Job Viewed
Job Description
German Customer Service Support
Posted 8 days ago
Job Viewed
Job Description
Job Description
Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.
Key Responsibilities
Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
Demonstrate urgency on transactions using standard operating procedures
Requirements
A matric certificate or equivalent qualification
Good command of the German & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous
A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience
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About the latest Customer service Jobs in South Africa !
Customer Service - Support Consultant
Posted today
Job Viewed
Job Description
LekkeSlaap is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town,LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.
As a Properties Support Consultant , you will be the backbone of our Properties team, providing top-notch assistance to our growing network of hosts. In a fast-paced, target-driven environment, you'll be responsible for maintaining positive relationships, ensuring that our hosts are equipped with the right tools and knowledge to succeed on our accommodation bookings platform.
The ideal candidate is someone who possesses excellent communication skills, a customer-centric mindset, and a strong understanding of property management. If you have a passion for helping others and a desire to make an impactful contribution to our team, we encourage you to apply!
Responsibilities- Act as the primary point of contact for 33,000+ properties, addressing their queries and providing expert guidance, ensuring smooth operations and an exceptional experience.
- Maintain up-to-date knowledge of LekkeSlaap’s products and policies to support property owners effectively.
- Provide training and resources to property owners on how to manage their listings efficiently, including uploading and updating information on their profiles.
- Collaborate with the Sales and Marketing teams to promote new opportunities and enhance property visibility.
- Problem-solve issues and challenges that property owners may encounter, ensuring timely resolution.
- Ensure completion of tasks, projects, and targets with efficiency and professionalism.
- Build strong relationships with hosts and internal teams.
- Achieve performance targets while maintaining high customer satisfaction.
- Document and track all interactions with property owners in the system for continual service improvement.
- Monitor host performance and provide feedback and insights to assist in improving services and processes.
- Participate in ongoing training sessions to remain informed on industry trends and best practices.
- Experience in customer service is preferred.
- Strong understanding of the accommodation and hospitality industry.
- Excellent communication skills (both verbal and written) in Afrikaans and English.
- Proven ability to build and maintain relationships with diverse stakeholders.
- Strong analytical and problem-solving abilities with a focus on customer satisfaction.
- Experience with CRM systems and software tools is advantageous.
- Detail-oriented with excellent organisational skills to manage multiple inquiries efficiently.
- Ability to work collaboratively as part of a team while also demonstrating initiative and independence.
- Adaptability to a fast-paced environment and willingness to learn and grow.
- Positive attitude and strong work ethic; dedication to exceeding customer expectations.
- Reliable transportation for attending on-site matters as required.
- Modern offices based at the V&A Waterfront
- Travel vouchers and exclusive discounts
- FeelBetterFast: Employer-funded pharmacy visits
- Pension fund contributions
- Generous leave package
- Additional half-day off every month
- Monthly team events and more!
Customer Service
Posted 2 days ago
Job Viewed
Job Description
- At least 2 years of experience in a Customer Service Agent role
- Ability and willingness to work shift work
We are seeking a proactive, enthusiastic Customer Service Agent to join our dynamic team in the iGaming industry. This individual will provide excellent customer support to ensure players have seamless gaming experience, answering queries, resolving issues, and maintaining high standards of service. The ideal candidate has a passion for helping others, thrives in fast-paced environments, and is excited to be part of a vibrant, customer-centric team.
Key Responsibilities:- Provide World-Class Service: Deliver exceptional customer service to players across agreed communication channels including email and live chat.
- First Contact Resolution: Strive for immediate resolution of all player queries and concerns, aiming for satisfaction on first contact.
- Handle Player Queries: Manage incoming player queries, ensuring responses are timely, professional, and aligned with company service standards.
- Monitor Player Satisfaction: Keep track of player engagement and satisfaction, ensuring their experience is continually enhanced by identifying improvements and making recommendations to the CS Manager and/or Team Lead.
- Internal Collaboration: Work closely with senior agents, managers, and other departments to resolve player-related issues and escalate when necessary.
- Real-time Systems: Awareness of internal systems and notify management of any potential issues, ensuring all systems run smoothly during each shift.
- Competitor Analysis: Conduct competitor analysis on customer service practices and propose improvements to maintain the company’s competitive edge.
- Quality Assurance: Ensure all communications with players meet the highest quality standards and comply with company policies and procedures.
- Documentation and Reporting: Ensure all player interactions and feedback are accurately documented and reported in internal systems, following company protocols.
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.
- Experience within Customer Service.
- Flexibility: Ability to work shifts, weekends, and holidays as required, ensuring 24/7 support coverage
- Team player: Collaborative mindset, with experience working with cross-functional teams (e.g., product, marketing, and compliance teams).
- Fluent English – both written and spoken.
- Proven planning and organisational skills.
- Experience in customer service within a large volume call center environment, experience in gaming or a related industry is an advantage.
- Strong passion for customer service and creating lasting relationships with players
- Ability to stay informed about industry trends and competitors
- Energetic, dynamic, and enthusiastic about providing excellent service
- Familiarity with CRM software, live chat platforms, and basic troubleshooting; experience with iGaming platforms is advantageous
- The ideal candidate will be a self-motivated energetic individual
- Requires a target driven individual
- Effective and well-developed communication skills are a prerequisite for the role, both written and verbal
- Innovation and ability to think “outside the box”
- Strong work ethic
- Ability to thrive in a fast-paced environment and value attention to detail
- Candidates have a level of understanding people maintaining a positive, empathetic attitude toward players and team members
- Change management: Ability to deal with high levels of change and continuing to stay motivated, focused and results driven
- FUN and high energy!
- Managerially Accountable to: Customer Service Manager and CS Team Leads
Customer Service
Posted 21 days ago
Job Viewed
Job Description
- DO YOU ENJOY WORKING WITH DIFFERENT PEOPLE EVERYDAY?
- DO YOU HAVE AN OUTGOING, ENERGETIC PERSONALITY?
We are looking for a Customer Service Agent to join our team. Your responsibilities will include building and maintaining long-term customer relationships, as well as identifying and contacting potential clients. You should be able to communicate effectively with clients to understand their advertising needs and concerns.
As a Customer Service Agent , you should participate in sales meetings and trade shows. You will also coordinate with the Marketing and Design teams to create promotional campaigns. Additionally, conducting in-depth research and willingness to travel are required.
To succeed in this role, you should be highly motivated with excellent marketing skills and familiarity with various advertising techniques. The ability to handle stressful situations and provide excellent customer service professionally and promptly will be advantageous.
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