Explore customer service job opportunities, a sector experiencing consistent demand across various industries. These roles often involve direct interaction with clients, addressing inquiries, resolving issues, and providing support. Customer service positions are available in diverse settings, from call centers to retail environments, and require strong communication and problem-solving skills. 303 Customer Service jobs in South Africa
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a Customer Service Representative to join their team, who will be responsible for all related sales support duties.
Location: Cape Town
Job type: Permanent On-site
Duties and Responsibilities
- Process sales contracts received from clients, sales consultants and business partners
- Scheduling of Business Service Requests as and when required
- Moving of technicians scheduled jobs as required
- Tech Support
- Maintaining efficiencies of technicians scheduled jobs
- Follow up on loading of contracts sent in by Brokers, Dealers, Fitment Centres and Sales Consultants
- Provide stats to Sales consultants, Fitment Centres, Brokers and Dealers
- Attend to all queries received from Clients, Fitment centres, Dealers, Brokers and sales consultants.
- Ensure that the Lead Sources and Pricing Sources are captured correctly
- Providing insurance certificates
- Assist and attend to incoming calls
- Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office
- Provide service to both existing and prospective clients
Minimum Requirements
- Matric with at 2 years’ experience in an administrative role
- Previous experience is the logistics or tracking industries would be advantageous
- Proficiency in MS Office & Outlook
Skills
- Excellent communication and organizational skills
- Customer Orientated and Solutions driven
Should you meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful
Customer Service Representative
Posted 11 days ago
Job Viewed
Job Description
br>Scholtz Partners International is recruiting for a dedicated Customer Service Representative to join our client in the FMCG industry.
Position Details
- Location: Cape Town, Western Cape
- Salary: R16,500
- Industry: FMCG - Wholesale Bakery/Catering Ingredients
Key Requirements:
- Minimum 2 years experience in FMCG industry required
- 2 years experience in customer service or similar role
- Excellent PC skills with ability to adapt to CRM tools
- Systems knowledge (Pastel preferred)
- Strong command of English language
- Excellent verbal and written communication skills
- Professional telephonic etiquette
- Ability to work in fast-paced, high-pressure environment
- Initiative and strong follow-through capabilities
- Team player mentality
- Hard working, organized with excellent work ethic
What You'll Do:
- Handle customer inquiries and service requests
- Manage client relationships in the food industry
- Work with internal CRM systems and tools
- Support bakeries, food manufacturers and retail clients
- Process orders and manage customer accounts
- Maintain high service standards in a demanding environment
This role offers the opportunity to work with established clients in the food and bakery industry while developing your customer service expertise in a dynamic FMCG environment.
Customer Service Representative
Posted 11 days ago
Job Viewed
Job Description
Customer Service Representative
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign.
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.
**What is in it for you?**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly basic salary
+ Fantastic Employee Assistance Programme (EAP)
+ Medical aid for main member covered by company
+ Subsidised transport
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**This Customer Support Advisor role at Concentrix is a great match if you have:**
+ 2 years customer service experience, call centre AND / OR 12 months Gas & Electric experience OR Collections experience
+ Ability to type 25wpm (Essential)
+ Must have passed Grade 12
+ Ability to work rotational shifts aligned to UK business hours
+ Proficient in English verbal communication
+ Minimum B2 (English Language level, Email Writing and Computer Lit)
+ Are self-motivated and highly responsible
**What will you do in this role**
+ Be able to demonstrate knowledge and practical application of supporting customers in vulnerable circumstances, which should include financial, mental and physical vulnerabilities.
+ Be able to demonstrate good listening skills
+ Be able to demonstrate and show experience of being able to negotiate with customers in hardship, ensuring the result is a suitable, affordable repayment plan.
+ Actively working in a customer-focused environment which specialises in supporting customers who are struggling financially or with extra needs
+ Have a full understanding of the implications of vulnerability and how to proactively identify these circumstances and apply positive outcomes for customers.
+ Demonstrate a superior level of empathy whilst efficiently supporting the customer.
+ The candidate should show a high level of emotional maturity that indicates a deep understanding of the impacts of vulnerability / financial hardship and how this can impact the customer.
+ The candidate should be able to sensitively question the customer and demonstrate they can relate to the customer's circumstances.
Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Inbound Customer Service Representative
Posted 18 days ago
Job Viewed
Job Description
Job Title: Inbound Customer Service Representative
Location: Cape Town CBD
Employment Type: Full-time
Experience Required: 0–3 years
Salary: R + Medical Aid + Provident Fund + Shift Allowance
OverviewBelieve Resourcing is hiring on behalf of our client, a leading company in the insurance industry, for the role of Customer Service Representative (Inbound Voice) . This role is perfect for individuals who thrive in a customer-focused environment, enjoy problem-solving, and want to build their career in a structured and supportive setting. You will be the first point of contact for policyholders, assisting them with billing transactions and technical support.
Key ResponsibilitiesHandle inbound calls from policyholders in a fast-paced contact center.
Process billing transactions including payments and
German Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
APPLY TO OUR CUSTOMER SERVICE REPRESENTATIVE ROLE AT MANGO5!
Do you speak German (B2 level or higher )? Are you passionate about fashion and delivering exceptional service?
Mango5 is expanding! As we grow our dedicated Customer Care Team for a leading German fashion brand, we’re on the lookout for enthusiastic German-speaking Customer Service Representatives. If you're a confident communicator with a passion for helping people and creating memorable customer experiences, now is the perfect time to join our dynamic and fast-growing department!
KEY RESPONSIBILITIES:
ul>PERFORMANCE METRICS:
- Meet weekly targets for calls, mail, chats, and tasks.
- Adhere to standard operating procedures (SOPs) and maintain service quality.
- Deliver exceptional customer satisfaction, contributing to positive feedback.
- Meet punctuality and attendance requirements.
QUALIFICATIONS AND REQUIREMENTS:
Hard Skills:
- Fluency in the required customer language, read, write, and speak (German and English).
- Basic proficiency in English for internal communication.
- Previous experience in customer support or a related field is desirable.
Soft Skills:
- Strong customer focus and a genuine desire to help others.
- Friendly, patient, and supportive demeanor, able to handle challenging situations with grace.
- Excellent problem-solving skills, with a focus on achieving customer satisfaction.
- Ability to work collaboratively in a team environment and contribute positively to the company culture.
- Strong organizational skills and attention to detail.
WORKING HOURS:
- 9-hour shift (Shifted between 09:00 and 20:00)
- Monday to Saturday
- Dynamic Holidays roaster
- Transport provided
REMUNERATION PACKAGE:
-
REMUNERATION PACKAGE:
TOTAL EARNINGS: R25,500 - R30,000/month
(Includes: Basic Salary + Shift Allowance + Commission/)ADDITIONAL BENEFITS:
-
Medical Insurance
-
YouAssist (Emergency & Trauma Support)
-
LMS (Learning & Development Platform)
WHY JOIN US?
Be a part of Mango5's exciting journey in revolutionizing the customer service experience for a leading tech fashion brand. You'll have the opportunity to grow both personally and professionally in a dynamic, supportive environment that values excellence, integrity, and compassion.
APPLY NOW:
Ready to provide exceptional service and make an impact? Submit your detailed CV today! Due to high response volumes, if you match our criteria but do not hear back within two weeks, we will retain your CV in our talent pool for future opportunities.
Greek speaking Customer Service Representative
Posted 363 days ago
Job Viewed
Job Description
We have an exciting career opportunity for a Greek speaking Customer Service Representative to join a prestigious airline brand in Cape Town, South Africa . This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. This is an amazing job opportunity for a Greek speaker looking to broaden their horizons, work for an exciting company and fall in love with South Africa. Join this multi-cultural work environment with colleagues from all over the world today!
Your key job responsibilities as the Greek speaking Customer Service Representative in Cape Town, South Africa :
Assist passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languagesWork on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels dailyFully paid product and systems training providedDaily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levelsRequirementsRequirements for this Greek speaking Customer Service Representative job in Cape Town, South Africa :
Native/Advanced level in Greek language: Verbal & Written skills essentialPermanent residence permit or South African ID holders onlyFlexibility to work shifts. Weekends may applyExcellent customer service skills essential. Experience in call centre or travel & tourism industry preferredExcellent Computer literacy & technical skillsKnowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficialOwn transportNo criminal recordIf you meet the above requirements for this Greek speaking Customer Service Representative job in Cape Town, South Africa , we would like to hear from you!
Senior Healthcare Customer Service Representative Nights
Posted 13 days ago
Job Viewed
Job Description
br>What You’ll be Doing < r>You are that person that everyone comes to for advice. You have excelled working in empathetic, people-service industries like hospitality, healthcare, or non-profits. You have a passion for helping others and giving them peace of mind. This position (more than a job. it's a calling) is the one for you as you’ll have ownership over resolving escalated or complex calls from people who need your support. You can make a difference in their lives, helping them with their crucial healthcare questions and concerns. < r>
During a Typical Day, You’ll < r>
Be answering answer incoming communications with sincere empathy from customers on diagnostic imaging, life care solutions, surgical or biomedical services
Conduct research to provide answers for customers to resolve their issues
Working hours that are designed to support USA customers. Therefore, the shifts could end as late as midnight local time.
What You Bring to the Role
High school diploma or NQF Level 4
A high degree of patience and empathy with a strong desire to make a difference in the lives of others
Attentive listener with the ability to display understanding, sincere compassion and empathy towards customers while addressing their concerns
You lead by example and work with your team to contribute to the overall success of your client program
A solution-oriented mindset to ensure happy customers
Ability to quickly learn new concepts and technologies, and proficient in using computer software and tools to support various tasks
What You Can Expect
Transport provided in line with company and client requirements
Leadership supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
br>You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Be The First To Know
About the latest Customer service Jobs in South Africa !
Customer Service
Posted 12 days ago
Job Viewed
Job Description
Customer Service
Posted 20 days ago
Job Viewed
Job Description
A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key
Customer Service
Posted 24 days ago
Job Viewed
Job Description
Remuneration: R12,600
Monthly bonus: R2,000
The most important requirements for this role:
- You must have and love a cat.
- Be able to work 2 Sundays per month
- At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
- You must have a fast broadband connection with good upload and download speed.
- You must be able to communicate effectively in English to customers from the UK.
- You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.
About the company:
Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.
Who we are looking for:
We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:
- Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
- A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
- Strong computer literacy, ensuring you can navigate various software and systems with ease.
Requirements:
To successfully perform the role of a home-based customer service representative, you will need:
- A quiet office space at home, free from distractions, with a reliable fibre internet connection.
- A laptop or desktop computer that meets our technical specifications.
- Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.
If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to with the reference: CC07/07 in the title.
We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your