34 Customer Service Representatives jobs in Stellenbosch

The candidate will form part of the Client Services Team and encompass a wide range of administration duties to an existing portfolio of multi-member pension schemes, Portfolio trusts, EBT’s and Retirement Annuity Trust Schemes (RATs). In addition, the post holder will liaise with financial advisors, investment companies, clients, and business partners, as required, to ensure a high standard of client service is delivered at all times and report directly to the Private Client and Trust Manager.

Key Duties and Responsibilities:

• Manage client questions and queries.
• Attend to all administrative tasks associated with and required by the deed and statutory legislation, accurately and in accordance with our Service Level Agreements (SLA).
• Remain abreast of pension and trust regulations.
• Appropriately store/input and reference all client documentation within the document management system and administration system.
• Ensure we meet CDD requirements for all members, reviewing files as and when required as per our policy.
• Record all client financial transactions, including investments, transfers, benefit payments, statutory payments, and fee charges.
• Ensure housekeeping, cases, and data capturing is completed accurately in relevant systems, i.e., Salesforce.
• A clear understanding of applicable Pension and Trust legislation and statutory reporting requirements.
• Experience in administering pension and trust schemes.
• An ability to read/research governance documents impacting a scheme/trust and apply appropriately.
• A logical approach to assessing productivity and implementing solutions.
• Calculating and informing on pension payment calculations and associated tax/lump sum/loan/benefit and drawdown payments.
• Investigate and prepare a response to complaints.
• Review and respond to billing queries.
• Ability to provide assistance with regulatory reporting.
• Ability to correspond with relevant tax offices to ensure efficient resolution of client queries.
• Act as a signatory, once approved, for the business.
• Support, coach, and guide colleagues in the performance of their duties.
• Complete any other duties as and when required to drive business success.
• Attend Management meetings on request or in the absence of the manager.
• Hold regular team meetings.
• Conduct annual appraisals, on request or in the absence of the manager.

• A relevant professional qualification or a willingness to study towards one.
• Working towards and meeting deadlines.
• Excellent organisational skills; prioritising, achieving deadlines, and driving business efficiency.
• Strong interpersonal skills.
• A proven ability to communicate at all levels, both in writing and verbally.
• An aptitude for applying attention to detail in all aspects of the role.
• A willing and flexible attitude to working hours to support team and business needs, as required.

• Relevant post-matric qualification (degree or diploma).
• 3-5 years relevant experience is desired.
• Relevant professional qualification - STEP is preferable.

* Fluent in English and Afrikaans

*Excellent communication and attention to detail

*Previous call center experience and advantage

*Matric

*Excellent computer skills

*NB- Fast paced and must be able to work under pressure

5 Days out of 7 shift rotation & weekends

Job Type: Part-time

Work Location: In person

Dutch Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our Dutch -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside Dutch, Portuguese , French, Italian, and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Dutch (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R15 000,00 - R20 000,00 per month

Experience:

• Customer Support: 2 years (Required)

Language:

• Dutch (Required)

Location:

• Somerset West, Western Cape 7130 (Required)

Work Location: In person

French Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our French -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, French , Dutch, French , and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

French (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R10 000,00 - R15 000,00 per month

Experience:

• Customer Support: 2 years (Required)

Language:

• French (Required)

Location:

• Somerset-Wes, Western Cape 7130 (Required)

Work Location: In person

Portuguese Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our Portuguese -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, Portuguese , Dutch, Portuguese , and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Portuguese (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R10 000,00 - R15 000,00 per month

Experience:

• Customer Support: 2 years (Required)

Language:

• Portuguese (Required)

Location:

• Somerset-Wes, Western Cape 7130 (Required)

Work Location: In person

Multilingual Customer Support Agent (Dutch, German, French, Italian, Portuguese, or Spanish)

Job description

As a Customer Support Agent, you will be the first point of contact for customer inquiries related to supply and demand from clients who speak
Dutch, German, French, Italian, Portuguese, or Spanish
. The ideal candidate will be an effective communicator, analytical problem solver, and thrive in a fast-paced environment. You will work alongside a fantastic multinational team of
Dutch, German, French, Italian, Portuguese, or Spanish and English
-speaking agents.

Client Specification:

Our client is a UK-based SaaS company, known for its dynamic and fun work culture, with a significant focus on staff well-being.

Responsibilities:

• Handle incoming client inquiries and escalations with compassion and proactivity to provide effective solutions.
• Process service request tickets within specified delivery times.
• Verify client details and correct any inaccuracies in the database.
• Assist with additional tasks as directed by the Team Leader.

Requirements:

• Fluency in one of the following languages
  :
  Dutch, German, French, Italian, Portuguese, or Spanish (C1/C2 level).
• Minimum 1-2 years of experience in customer support or client-facing roles.
• Strong communication skills in
  English
  (Level B2 or higher).

Language Proficiency:

• Required Languages
  : Dutch, German, French, Italian, Portuguese, or Spanish (C1/C2)
• English
  (Level B2)
• A
  language proficiency test
  will be conducted for the selected candidates, with a
  pass mark of 60%
  .

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

Start date 30 October 2025

Spanish Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our Spanish -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside Dutch, Portuguese , French, Italian, and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Spanish (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R15 000,00 - R25 000,00 per month

Experience:

• Customer Support: 2 years (Required)

Language:

• Spanish (Required)

Location:

• Somerset West, Western Cape 7130 (Required)

Work Location: In person