25 Customer Service Representatives jobs in Stellenbosch

Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities
Product/Service Information

Provide advanced product/service information.

Customer Order Processing

Record and process customer orders, selecting the most appropriate approach based on predefined options.

Resolving Customer Issues

Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Customer Relationship Management (CRM) Data

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Renewals

Provide exceptional service to customers to encourage continued use of the organization's products/services.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills
Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies
Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Education
NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date
01 October 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story

Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
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To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities
Product/Service Information

Provide advanced product/service information.

Customer Order Processing

Record and process customer orders, selecting the most appropriate approach based on predefined options.

Resolving Customer Issues

Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Customer Relationship Management (CRM) Data

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Renewals

Provide exceptional service to customers to encourage continued use of the organization's products/services.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills
Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies
Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Education
Matriculation Certificate (Matric)

Closing Date
04 September 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story

Company Description

CoinFlip is a global digital currency platform dedicated to providing consumers with simple, secure access to buy and sell cryptocurrency. With over 5,500 kiosks in 49 U.S. states and various countries worldwide, CoinFlip operates the largest network of cryptocurrency kiosks by transaction volume. CoinFlip offers CoinFlip Preferred for personalized support and CoinFlip Ventures for early-stage crypto and web3 projects. The company is headquartered in Chicago and has received several prestigious awards and recognitions for its growth and customer service excellence.

Role Description

This full-time on-site role as a Call Center Representative is located in Bellville. The Call Center Representative will be responsible for handling customer inquiries, providing support and assistance, ensuring customer satisfaction, and managing various customer service tasks. Day-to-day tasks include answering calls, responding to emails, and utilizing computer systems to address and resolve customer issues efficiently.

Qualifications

• Experience in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Strong Interpersonal Skills and ability to communicate effectively with customers
• Proficiency in Computer Literacy and ability to navigate customer service software
• Excellent problem-solving skills and ability to manage multiple tasks simultaneously
• Ability to work on-site in Bellville
• Prior experience in the cryptocurrency or financial industry is a plus
• High school diploma or equivalent; a college degree is advantageous

* Fluent in English and Afrikaans

*Excellent communication and attention to detail

*Previous call center experience and advantage

*Matric

*Excellent computer skills

*NB- Fast paced and must be able to work under pressure

5 Days out of 7 shift rotation & weekends

Job Type: Part-time

Work Location: In person

Spanish Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our German-speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, Spanish, Dutch, Portuguese, and English Agents.

• Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
• Process both client-generated and internally generated service request tickets within specified delivery times.
• Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.
• Flexibility to take on additional tasks as directed by Team Leader.

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Spanish (Level C1/C2)

English (Level B2)

The position is in office.

Office location:
Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Italian Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our Italian -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, Italian , Dutch, Italian , and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Italian (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R15 000,00 - R22 000,00 per month

Experience:

• Customer support: 2 years (Required)

Language:

• Italian (Required)

Location:

• Somerset West, Western Cape 7130 (Required)

Work Location: In person

Dutch Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our Dutch -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside Dutch, Portuguese , French, Italian, and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Dutch (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R15 000,00 - R20 000,00 per month

Experience:

• Customer Support: 2 years (Required)

Language:

• Dutch (Required)

Location:

• Somerset West, Western Cape 7130 (Required)

Work Location: In person

French Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our French -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, French , Dutch, French , and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

French (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R10 000,00 - R15 000,00 per month

Experience:

• Customer Support: 2 years (Required)

Language:

• French (Required)

Location:

• Somerset-Wes, Western Cape 7130 (Required)

Work Location: In person

Portuguese Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our Portuguese -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, Portuguese , Dutch, Portuguese , and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Portuguese (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R10 000,00 - R15 000,00 per month

Experience:

• Customer Support: 2 years (Required)

Language:

• Portuguese (Required)

Location:

• Somerset-Wes, Western Cape 7130 (Required)

Work Location: In person