19 Technical Support jobs in Stellenbosch

Job Description
iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

We are looking for Technicians to join our team in a flexible capacity with working either 4 or 5 days a week.

Our iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You Need To Have

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

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Duties/Pligte

Infrastructure and Facilities Support

• Acting as the main liaison between the Department of Biochemistry, Facilities Management, and contractors for all infrastructure-related matters.
• Identifying and addressing maintenance issues across the Department (plumbing, electricity, gas, doors, windows, paint, flooring, etc.).
• Logging maintenance requests via the University's online system (Planon), following up on outstanding issues, and confirming task completion.
• Coordinating and monitoring contractor work on-site and ensuring adherence to safety protocols.
• Coordinating annual service of fume hoods, fire safety equipment, relevant filters, etc. as scheduled by Facilities Management.
• Accompanying contractors during inspections and surveys, and providing advice as needed.
• Overseeing availability of critical departmental resources, including various gasses, ethanol, and liquid nitrogen.
• Managing the logistics for cleaning tasks.

Equipment Maintenance and Logistics

• Manage scheduling and coordination of service and/or repair of departmental equipment.
• Liaise with equipment users and service providers to organise servicing, including obtaining quotes, placing orders, and arranging payments.
• Maintain accurate records of all services, repairs, and supplier interactions.
• Coordinate with suppliers for the delivery and installation of new equipment.

Safety and Emergency Management

• Conduct monthly safety inspections in collaboration with the departmental safety officer and departmental manager.
• Ensure functionality of safety systems including fire alarms, fridge alarms. CO2 and O2 gas monitoring systems, eyewash stations and emergency showers etc.
• Investigate triggered alarms (such as fridge alarms) and provide emergency response support
• Act as the departmental after-hours contact, i.e. respond to after-hours emergencies as and when needed (should have access to transport at all hours)
• Actively participate in departmental and building safety committees.

Departmental Support

• Assist with reception and operational tasks during staff absences
• Transport visitors or staff when required (valid driver's license essential).
• Assist with chemical management system (CISPRO)
• Control and manage laboratory apparatus, chemical waste, and chemical stores
• Keeping a record of liquid nitrogen requests from outside users

Building Management

• Infrastructure and facility support of shared spaces and facilities (including HVAC and cooling systems) in JC Smuts A and B block
• Respond to all fire alarms
• Emergency response and management of building-related issues in JC Smuts A and B block
• Support of management of building generator and UPS-related issues

Job Requirements/Pos Vereistes

• Matric plus a relevant tertiary qualification on NQF level 7, plus two years' relevant experience in a laboratory/technical environment, OR
• Matric (with Physical Sciences or Life Sciences as a subject), plus five years' relevant experience in a laboratory/technical environment.
• Proven experience in technical maintenance, infrastructure, and/or facilities management.
• Proven experience in the management of equipment in a laboratory/technical environment, including support and coordination of equipment maintenance and servicing.
• Strong problem-solving skills.
• The ability to understand and apply technical concepts and skills.
• The ability to manage multiple tasks according to priorities.
• Strong sense of responsibility and attention to detail.
• The ability to work effectively, both independently and in a team.
• Good written and verbal communication skills.
• Good interpersonal skills.
• Proven computer literacy (Microsoft Office, including Outlook, Word, Excel, and MS Teams).
• A valid driver's licence.

Recommendation/Aanbeveling

• Experience working in a university and/or research laboratory environment.
• Familiarity with basic laboratory infrastructure systems (gas, vacuum, HVAC, temperature monitoring, etc.).
• Familiarity with health and safety protocols.

• Manage the helpdesk and provide professional technical support to customers.
• Set up and update new customer systems.
• Maintain and update UNMS devices daily.
• Perform stock control and track field inventory.
• Record installations and repairs on Google Calendar/OneNote.
• Stay current with broadband technology developments.
• Conduct on-site service calls safely and responsibly.
• Maintain tools and equipment in good working condition.
• Provide clear instructions to customers on using routers and services.
• Test and troubleshoot equipment and infrastructure issues.
• Remove or replace equipment after service cancellations or changes.
• Conduct site surveys for potential customers.
• Follow health and safety regulations and conduct weekly tool talks.
• Collaborate with team members and assist management with ad hoc tasks.

• Valid drivers license.
• Proven experience in broadband, networking, or technical support.
• Good understanding of routers, wireless technology and internet systems.
• Strong communication and problem-solving skills.
• Ability to work independently and in a team.
• Physically capable of climbing ladders and working in confined spaces.

Are you a problem-solver at heart with a knack for tech troubleshooting? We're looking for a Tier 1 Customer Service Agent to be the first line of defense in providing world-class technical support for our Software Solution. This role is as much about exceptional customer service as it is about using your technical skills to ensure our platform performs at its best. Whether you're helping customers through phone, email, or chat, you'll be a vital part of our mission to deliver seamless and reliable VoIP solutions.

As a key member of our team, you'll get to collaborate with both internal teams and customers, continuously learning and improving our platform and processes.

What You'll Do

Become the Expert: Develop into a Subject Matter Expert (SME) in troubleshooting the platform and network, diving deep into the mechanics of VoIP solutions to provide intermediate to advanced technical support.

Customer Interaction: Serve as the first point of contact for customers, answering their questions, resolving technical issues, and delivering high-quality service that goes above and beyond.

Troubleshoot and Resolve: Quickly identify issues with platform and network performance, working to resolve them in a timely manner while escalating more complex cases with thorough documentation to higher-tier teams.

Replicate and Diagnose: Recreate customer environments in lab servers, testing and troubleshooting issues to ensure accuracy in resolutions.

Improve and Recommend: Compare customer settings with best practices, offering insightful recommendations for system optimization.

Update and Configure: Help customers navigate system updates and configuration changes, guiding them step-by-step to keep everything running smoothly.

Monitor & Optimize: Regularly check system performance and troubleshoot potential issues to ensure the platform's reliability and uptime.

Keep Customers in the Loop: Provide customers with timely updates on issue resolution progress, ensuring transparency and satisfaction.

Teamwork Makes the Dream Work: Work closely with internal teams to improve processes, provide feedback, and contribute to customer success.

What We're Looking For

Experience:

2-3 years in a customer service or call center role, preferably in the Telecom or IT industry.

Technical Skills:

Familiarity with network architecture - Required

Experience using Linux CLI for troubleshooting and managing databases. - Required

Understanding of VoIP protocols, IP phones, ATA adapters, softphones, and general networking principles. -Required

Certifications (Plus):

CCNA, CCNP, JNCIA, JNCIP – if you've got 'em, we love 'em

Core Competencies:

Communication: You've got a knack for explaining complex concepts in a way that's easy for anyone to understand.

Problem-Solving: When something goes wrong, you're the one who dives in to figure out the best fix.

Attention to Detail: You're thorough and don't miss a thing, whether you're troubleshooting an issue or documenting a customer case.

Time Management: You're great at juggling multiple tasks in a fast-paced environment while ensuring quality work.

Self-Starter: You take ownership of challenges and aren't afraid to ask questions or seek guidance when needed.

Team Player: Collaboration comes naturally to you, but you're also comfortable working independently.

Job Type: Full-time

Experience:

• Technical Support: 2 years (Required)

Work Location: In person

Job Summary: Technical Support (Tier 1) – VoIP Solutions

Location:
Somerset West

Department:
Customer Support

Position Type:
Permanent

Schedule:
Rotating Shifts (24/7 availability)

Role Overview

A customer-focused technical support role serving as the first point of contact for users of a VoIP software platform. Responsibilities include troubleshooting, resolving technical issues, and delivering high-quality support via phone, email, and chat.

Key Responsibilities

• Provide
  Tier 1 technical support
  for VoIP systems.
• Troubleshoot platform and network performance issues.
• Recreate customer environments to test and resolve issues.
• Assist with system updates, configuration, and performance monitoring.
• Maintain clear communication with customers regarding issue status.
• Collaborate with internal teams to improve processes and customer experience.

Required Experience & Skills

• 2–3 years
  in customer service or call center, preferably in
  Telecom/IT
  .
• Strong knowledge of
  network architecture
  and
  VoIP technologies
  .
• Proficient in
  Linux CLI
  and database troubleshooting.
• Familiar with IP phones, ATA adapters, softphones, and networking.

Preferred Certifications

• CCNA, CCNP, JNCIA, JNCIP
  (not mandatory but advantageous)

Core Competencies

• Clear and effective communication
• Strong problem-solving and analytical skills
• Detail-oriented and organized
• Good time management in fast-paced environments
• Proactive, self-driven, and a collaborative team player

Spanish Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our German-speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, Spanish, Dutch, Portuguese, and English Agents.

• Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
• Process both client-generated and internally generated service request tickets within specified delivery times.
• Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.
• Flexibility to take on additional tasks as directed by Team Leader.

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Spanish (Level C1/C2)

English (Level B2)

The position is in office.

Office location:
Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Italian Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our Italian -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, Italian , Dutch, Italian , and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Italian (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R15 000,00 - R22 000,00 per month

Experience:

• Customer support: 2 years (Required)

Language:

• Italian (Required)

Location:

• Somerset West, Western Cape 7130 (Required)

Work Location: In person

Dutch Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our Dutch -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside Dutch, Portuguese , French, Italian, and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Dutch (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R15 000,00 - R20 000,00 per month

Experience:

• Customer Support: 2 years (Required)

Language:

• Dutch (Required)

Location:

• Somerset West, Western Cape 7130 (Required)

Work Location: In person

French Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our French -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, French , Dutch, French , and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

French (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R10 000,00 - R15 000,00 per month

Experience:

• Customer Support: 2 years (Required)

Language:

• French (Required)

Location:

• Somerset-Wes, Western Cape 7130 (Required)

Work Location: In person