31 Call Center Representatives jobs in Stellenbosch

Dutch Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our Dutch -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside Dutch, Portuguese , French, Italian, and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Dutch (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R15 000,00 - R20 000,00 per month

Experience:

• Customer Support: 2 years (Required)

Language:

• Dutch (Required)

Location:

• Somerset West, Western Cape 7130 (Required)

Work Location: In person

French Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our French -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, French , Dutch, French , and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

French (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R10 000,00 - R15 000,00 per month

Experience:

• Customer Support: 2 years (Required)

Language:

• French (Required)

Location:

• Somerset-Wes, Western Cape 7130 (Required)

Work Location: In person

Portuguese Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our Portuguese -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, Portuguese , Dutch, Portuguese , and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Portuguese (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R10 000,00 - R15 000,00 per month

Experience:

• Customer Support: 2 years (Required)

Language:

• Portuguese (Required)

Location:

• Somerset-Wes, Western Cape 7130 (Required)

Work Location: In person

Multilingual Customer Support Agent (Dutch, German, French, Italian, Portuguese, or Spanish)

Job description

As a Customer Support Agent, you will be the first point of contact for customer inquiries related to supply and demand from clients who speak
Dutch, German, French, Italian, Portuguese, or Spanish
. The ideal candidate will be an effective communicator, analytical problem solver, and thrive in a fast-paced environment. You will work alongside a fantastic multinational team of
Dutch, German, French, Italian, Portuguese, or Spanish and English
-speaking agents.

Client Specification:

Our client is a UK-based SaaS company, known for its dynamic and fun work culture, with a significant focus on staff well-being.

Responsibilities:

• Handle incoming client inquiries and escalations with compassion and proactivity to provide effective solutions.
• Process service request tickets within specified delivery times.
• Verify client details and correct any inaccuracies in the database.
• Assist with additional tasks as directed by the Team Leader.

Requirements:

• Fluency in one of the following languages
  :
  Dutch, German, French, Italian, Portuguese, or Spanish (C1/C2 level).
• Minimum 1-2 years of experience in customer support or client-facing roles.
• Strong communication skills in
  English
  (Level B2 or higher).

Language Proficiency:

• Required Languages
  : Dutch, German, French, Italian, Portuguese, or Spanish (C1/C2)
• English
  (Level B2)
• A
  language proficiency test
  will be conducted for the selected candidates, with a
  pass mark of 60%
  .

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

Start date 30 October 2025

Spanish Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our Spanish -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside Dutch, Portuguese , French, Italian, and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Spanish (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R15 000,00 - R25 000,00 per month

Experience:

• Customer Support: 2 years (Required)

Language:

• Spanish (Required)

Location:

• Somerset West, Western Cape 7130 (Required)

Work Location: In person

Italian Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our Italian -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, Italian , Dutch, Italian , and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Italian (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R15 000,00 - R22 000,00 per month

Experience:

• Customer support: 2 years (Required)

Language:

• Italian (Required)

Location:

• Somerset West, Western Cape 7130 (Required)

Work Location: In person

Overview

WHO WE ARE AT BASH
We are a team of leaders, bold thinkers and friends, and we’re on a mission to create remarkable omni-channel experiences for our customers. We believe that by being Bold, Accountable, Simple and Human , our values will lead us forward, keeping us real, connected and directed. By leveraging the power of technology and exceptional talent , we are building products that bring the physical and digital world together to create communities that prosper. This journey requires grit, ambition and teamwork as we transform SA retail for the better .

Now is the time to jump onboard. We are creating a leading omni-channel retailer that seamlessly offers customers: digital and physical shopping experiences, wide-ranging logistics services, bespoke financial services, and value-added services and are looking for a new Customer Support Team Lead to join our Customer Support team. The Customer Support Team Leader will play a pivotal role in leading, coaching, and mentoring our team to deliver exceptional service while driving performance and continuous improvement. If you have a passion for customer service, team development, and operational excellence, this could be the perfect opportunity for you!

• Lead & Motivate Your Team : Inspire and guide a team of customer support agents, ensuring they meet performance goals and deliver high-quality service to customers.
• Drive Performance : Track key performance indicators (KPIs) like CSAT, response time, and FCR. Use data to challenge and encourage the team to constantly improve.
• Coaching & Development : Provide regular coaching, feedback, and performance reviews. Develop personalized improvement plans for agents to support growth and performance.
• Process Improvement : Identify inefficiencies and work with the team to streamline processes. Continuously look for ways to enhance team effectiveness and customer satisfaction.
• Escalation Handling : Resolve complex customer issues and escalate when necessary, ensuring that customer experience remains top-notch.
• Team Development & Engagement : Foster a positive and supportive team culture. Engage with agents regularly to promote morale, reduce turnover, and build a high-performing team.
• Support Coverage : Manage shift planning to ensure optimal team coverage, particularly during peak periods. Monitor team performance in real-time to meet service levels.
• QA & Compliance : Conduct regular contact audits, ensuring quality service delivery. Ensure adherence to company policies and compliance standards.
• Employee Wellbeing : Address team stress points and people-related challenges, including absenteeism, to ensure a smooth operation and positive work environment.
• Reporting & Collaboration : Provide regular updates to leadership on team performance, identify trends, and collaborate with cross-functional teams to align on goals.

• This job is for you if you have:
• Matric (Essential)
• Experience : 2+ years of people management and call center experience; 1-2 years in eCommerce support.
• Tech-Savvy : Proficient in CRM systems (e.g., Freshdesk, Zendesk) and Google Suite.
• Leadership : Strong coaching and mentoring skills, with a focus on performance and development.
• Customer-Focused : Ability to understand both customer and agent needs to improve processes and experiences.
• Results-Oriented : Proven track record in achieving team goals and maintaining high-quality service.
• Organised : Strong time management and multitasking skills in a fast-paced environment.

• Well spoken and can communicate clearly & concisely
• Solution Finder
• Resourceful - Enjoy research and learning
• Basic understanding of math & numeracy
• Strong organizational and time management skills.
• Internet savvy, familiarity with e-commerce.
• Must have a sense of urgency, be self-motivated, and be proactive.

We empower our people to choose where they would like to do their best work, with the tools they need to get there but we also encourage our teams to travel so we can also make magic happen face to face . Our offices are a vibe, which doesn’t hurt. They are decked out to make collaboration easy and help our team create lasting connections with each other. We bring teams together for planning, celebration, ideation and onboarding, and more.

Our perks are supercharged by our intangible benefits, like the optionality that comes with building a hyper growth business, being surrounded by the best talent in the biz and building great products that wow our customers and drive growth for our country.

• Best of the Best - The wealth of talent we have will surprise + inspire you
• Security within a startup - The best of both worlds. TFG's buy-in lets us invest in the people and initiatives we believe in.
• Agency and Optionality - Use the ambition and collective force of our talent to drive your career in the direction you dream.
• Connection and Friendship - We make sure you connect, laugh and have fun with the team. Play hard, work hard vibes.
• Top $ - The best people, in the right roles, earning at the top tier.
• Your Time - We’ve got generous paid holiday, wellbeing leave and even Birthday leave for you to enjoy when you need it.
• Exclusive Shopping Discount - Save when you shop across over 500 brands in-store and on bash.com.

Customer Support Consultant (POS24302)

Somerset West

R 20 000 to R 25 000 per month (negotiable depending on your experience)

Requirements:

• Training/ Educator or Consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
• Excel proficiency intermediate
• Customer service / support experience will be advantageous
• Previous experience in the Property/Rental sector will be an advantage

Responsibilities :

• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers

Closing Date: 31 October 2024

Customer Support Consultant (POS24302)

Somerset West

R 20 000 to R 25 000 per month (negotiable depending on your experience)

Requirements:

• Training/ Educator or Consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
• Excel proficiency intermediate
• Customer service / support experience will be advantageous
• Previous experience in the Property/Rental sector will be an advantage

Responsibilities :

• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers

Closing Date: 31 October 2024