Customer Service

Stellenbosch, Western Cape R120000 - R180000 Y The Created

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Job Description

About us

The Created is a rapidly growing South African online jewellery company with a strong social media presence. We specialise in high-quality, waterproof, and tarnish-resistant pieces for everyday wear.

We operate across B2C, B2B, corporate gifting, and events.

Founded by Marlise, a qualified accountant who started the business while completing her articles, The Created began as a side hustle in a single garage. Today, it has grown into a full-time venture with a dedicated team of full-time employees and a warehouse in Stellenbosch.

We are driven by excellence in customer service, operational efficiency, and a people-first culture.

Rooted in Christian values, The Created is committed to building a business that reflects integrity, stewardship, and care - for our customers, our team, and our partners.

Responsibilities

  • Provide customer service via email, Instagram DMs, and WhatsApp Business

  • Receive and process online orders

  • Pack, ship, and perform quality control on products

  • Assist with general admin tasks and day-to-day responsibilities as needed

Requirements

  • Strong written communication skills

  • Computer literacy

  • Excellent organisational skills

  • Experience in customer service and/or Shopify would be beneficial

Personality / Culture Fit

  • Positive, "yes" mentality

  • Team player

  • Strong alignment with Christian values

We are rapidly growing and in the process of building and improving our systems. You will have the opportunity to play an active role in shaping how things are done. This is a dynamic position, with responsibilities that can change from week to week, so adaptability, initiative, and a willingness to grow with the business are essential.

Compensation

Market-related salary.

How to Apply

Contact Marlise at or send your CV to

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Call center agent

Bellville, Western Cape R60000 - R120000 Y Sober Drive me Home

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Job Description

* Fluent in English and Afrikaans

*Excellent communication and attention to detail

*Previous call center experience and advantage

*Matric

*Excellent computer skills

*NB- Fast paced and must be able to work under pressure

5 Days out of 7 shift rotation & weekends

Job Type: Part-time

Work Location: In person

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German Customer Support

Somerset West, Western Cape R150000 - R250000 Y Outsource-X South Africa

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Job Description

Spanish Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our German-speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, Spanish, Dutch, Portuguese, and English Agents.

  • Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
  • Process both client-generated and internally generated service request tickets within specified delivery times.
  • Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.
  • Flexibility to take on additional tasks as directed by Team Leader.

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Spanish (Level C1/C2)

English (Level B2)

The position is in office.

Office location:
Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

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Italian Customer Support

Somerset West, Western Cape R180000 - R264000 Y Outsource-x

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Job Description

Italian Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our Italian -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, Italian , Dutch, Italian , and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Italian (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R15 000,00 - R22 000,00 per month

Experience:

  • Customer support: 2 years (Required)

Language:

  • Italian (Required)

Location:

  • Somerset West, Western Cape 7130 (Required)

Work Location: In person

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Dutch Customer Support

Somerset West, Western Cape R180000 - R240000 Y Outsource-x

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Job Description

Dutch Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our Dutch -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside Dutch, Portuguese , French, Italian, and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Dutch (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R15 000,00 - R20 000,00 per month

Experience:

  • Customer Support: 2 years (Required)

Language:

  • Dutch (Required)

Location:

  • Somerset West, Western Cape 7130 (Required)

Work Location: In person

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French Customer Support

Somerset West, Western Cape R120000 - R180000 Y Outsource-x

Posted today

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Job Description

French Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our French -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, French , Dutch, French , and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

French (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R10 000,00 - R15 000,00 per month

Experience:

  • Customer Support: 2 years (Required)

Language:

  • French (Required)

Location:

  • Somerset-Wes, Western Cape 7130 (Required)

Work Location: In person

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Portuguese Customer Support

Somerset West, Western Cape R120000 - R180000 Y Outsource-x

Posted today

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Job Description

Portuguese Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our Portuguese -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, Portuguese , Dutch, Portuguese , and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Portuguese (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R10 000,00 - R15 000,00 per month

Experience:

  • Customer Support: 2 years (Required)

Language:

  • Portuguese (Required)

Location:

  • Somerset-Wes, Western Cape 7130 (Required)

Work Location: In person

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Multilingual Customer Support

Somerset West, Western Cape R350000 - R550000 Y Outsource-X South Africa

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Job Description

Multilingual Customer Support Agent (Dutch, German, French, Italian, Portuguese, or Spanish)

Job description

As a Customer Support Agent, you will be the first point of contact for customer inquiries related to supply and demand from clients who speak
Dutch, German, French, Italian, Portuguese, or Spanish
. The ideal candidate will be an effective communicator, analytical problem solver, and thrive in a fast-paced environment. You will work alongside a fantastic multinational team of
Dutch, German, French, Italian, Portuguese, or Spanish and English
-speaking agents.

Client Specification:

Our client is a UK-based SaaS company, known for its dynamic and fun work culture, with a significant focus on staff well-being.

Responsibilities:

  • Handle incoming client inquiries and escalations with compassion and proactivity to provide effective solutions.
  • Process service request tickets within specified delivery times.
  • Verify client details and correct any inaccuracies in the database.
  • Assist with additional tasks as directed by the Team Leader.

Requirements:

  • Fluency in one of the following languages
    :
    Dutch, German, French, Italian, Portuguese, or Spanish (C1/C2 level).
  • Minimum 1-2 years of experience in customer support or client-facing roles.
  • Strong communication skills in
    English
    (Level B2 or higher).

Language Proficiency:

  • Required Languages
    : Dutch, German, French, Italian, Portuguese, or Spanish (C1/C2)
  • English
    (Level B2)
  • A
    language proficiency test
    will be conducted for the selected candidates, with a
    pass mark of 60%
    .

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

Start date 30 October 2025

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Spanish Customer Support

Somerset West, Western Cape R150000 - R300000 Y Outsource-x

Posted today

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Job Description

Spanish Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our Spanish -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside Dutch, Portuguese , French, Italian, and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Spanish (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R15 000,00 - R25 000,00 per month

Experience:

  • Customer Support: 2 years (Required)

Language:

  • Spanish (Required)

Location:

  • Somerset West, Western Cape 7130 (Required)

Work Location: In person

This advertiser has chosen not to accept applicants from your region.

Customer Support Consultant (POS24302)

Somerset West, Western Cape Emporium Human Capital

Posted 8 days ago

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Job Description

Customer Support Consultant (POS24302)

Somerset West

R 20 000 to R 25 000 per month (negotiable depending on your experience)

Requirements:

  • Training/ Educator or Consulting experience
  • Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
  • Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
  • Excel proficiency intermediate
  • Customer service / support experience will be advantageous
  • Previous experience in the Property/Rental sector will be an advantage

Responsibilities :

  • Creating and managing training plans with customers
  • Reporting on training progress of all customers that is in training
  • Work directly with client to effectively coordinate each training project to completion.
  • Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
  • Provide system training to customers
  • Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
  • Assist with preparing data and uploading on to the system for new customers

Closing Date: 31 October 2024

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