9 Roles In Customer Relationship Management jobs in Stellenbosch

Please note that M3 is hiring on behalf of another company.

Pay@, a leading payment aggregator and provider of secure payment solutions is looking for a Network Customer Relationship Manager to join their growing team.
This role is responsible for managing and expanding relationships with payment networks to enhance service delivery, optimise transaction performance, and support business growth.

This position will either be based in Johannesburg or Stellenbosch.

The ideal candidate is a strategic thinker with strong relationship management, problem-solving, and analytical skills. They will take ownership of a portfolio of digital and banking networks, ensuring effective servicing, retention, and expansion while driving innovation and growth opportunities.

Responsibilities will include:

• Manage and grow relationships with digital and banking payment networks to increase transaction volumes.

• Develop and implement sales strategies in collaboration with payment networks to meet business objectives.

• Support onboarding of new payment networks, working with Operations, Finance, and IT on contracts, fees, and integrations.

• Ensure successful delivery of new and existing solutions, addressing queries and technical requirements.

• Monitor performance and forecast sales volumes using data analytics to inform business decisions.

• Identify market trends and competitor activity to refine business strategies.

• Drive strategic partnerships, representing Pay@ at industry events, expos, and networking opportunities.

• Support marketing initiatives, collaborating on campaigns, collateral, and promotional activities at payment networks.

• Expand payment network relationships across Africa, identifying opportunities for growth.

• Track and report on business development progress, including transaction performance, market insights, and solution effectiveness.

Minimum requirements:

• Relevant tertiary qualification;

• 5-8 years' experience in customer service, fintech, banking or payments industry;

• Experience in business development and scaling initiatives;

• Strong understanding of the digital environment and product development lifecycle;

• Proficiency in MS Office and data analytics tools;

• Driver's license, and the ability to travel;

• Fluent in English and a good understanding of Afrikaans. Any additional language will be beneficial.

Please apply online at before 09:00 on 19 September 2025.

For general enquiries, contact our team at M3 Human Capital Management on

Please note that only shortlisted candidates are contacted. If you don't hear from us within two weeks of the closing date, please assume that your application was unsuccessful.

What being a part of the Sigma Family means for you
Career development and opportunities to apply for internal promotions following your probationary period.

15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvelous prizes.

Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Discounted optional Medical Insurance.

Free and convenient transport options to make travelling a breeze.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like
You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today

What Amazing People Will Bring to the Role
Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.

You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.

While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive

Hiring: Customer Service & Admin (Bilingual) — Helderberg Basin

Own the switchboard. Drive orders. Orchestrate events.

You'll:

• Capture same-day orders (zero errors)

• Invoice within 30 mins of confirmation

• Route calls in <10s & log every lead

• Coordinate trade shows/reseller days

Must-haves:

• English & Afrikaans
• Helderberg-based

• Fast, accurate admin & pro phone manner

• CRM/invoicing/Sheets confidence
• Driver's licence & transport

Nice-to-haves:
4x4/overlanding passion; event experience

To Apply (no generic CVs)

: Please use the below link for more details on how to apply.
Applications will only be considered when the instructions have been followed.

Unifi is a dynamic and rapidly expanding finance and technology company operating across Zambia, South Africa, Uganda, and Kenya. We provide personal lending products through online, mobile, and branch channels. With strong backing from experienced shareholders and a highly skilled board of directors, Unifi has solidified its position as a leader in entrepreneurship and lending.

Our South African division is currently recruiting Contact Centre Agents to join our growing team. The ideal candidate will possess excellent interpersonal skills, be a great listener, demonstrate a keen attention to detail, and be driven by targets. Above all, they must be committed to delivering exceptional customer service.

We are looking for individuals who are dedicated to achieving excellence in team performance and fostering overall team wellbeing.

• Handle both inbound and outbound sales activities
• Assess credit worthiness by processing loan applications and documentation within defined limits
• Respond promptly to customer service calls and emails
• Address and resolve customer complaints efficiently
• Maintain a deep understanding of our products to provide accurate information
• Communicate with customers across various channels
• Provide excellent service to both Unifi clients and colleagues
• Uphold and embody Unifi's core values: Unity, Dignity, Simplicity, and Trust
• Meet and exceed established performance goals
• Work with urgency and adhere to deadlines
• Exhibit strong communication skills, both verbal and written
• Adhere to company procedures, policies, and mandates

• Fluency in English
• Willingness to work in a shift environment
• A minimum of 2 years of relevant work experience
• Matric
• Strong organizational and time management skills
• Exceptional analytical, problem-solving, and negotiation abilities
• Excellent interpersonal and communication skills

Helpdesk Consultant / Customer Service Consultant

The purpose is to play a pivotal role in supporting and guiding our Members through their business journey for the Members to get a clear understanding of the business and the challenges/incentives/goals. The helpdesk consultants assist Members with inquiries, provide coaching and mentoring, and empower them to achieve their goals, ultimately enabling them to progress to the next member level and positively impact the member experience by being positive and uplifting in all engagements with Members.

Competencies And Experience

• Proven success in developing and executing business strategies.
• Computer literate - intermediate
• Excellent communication and interpersonal skills.
• Strong coaching and mentoring abilities.
• Goal-oriented with a focus on achieving targets.
• Leading self before leading others.
• Developing Expertise, Adopting Practical Approaches
• Interacting with People, Establishing Rapport, Articulating Information, Empowering Individuals, Conveying Self-Confidence, Showing Composure, Embracing Change
• Understanding People, Team Working, Valuing Individuals
• Checking Things, Managing Tasks, Taking Action, Active Listening, Self-awareness.
• 2-3 years Network Marketing / Entrepreneurial experience / 2-3 years Business coach and mentor entrepreneurs to reach business goals experience / 2 - 3 years customer service experience / 2 - 3 years' experience in business development, sales, or related field.

Description Of Tasks

• Interacting successfully with new prospective Members and explaining the Business to them.
• Developing trust relationships with existing Members through understanding their needs and proposing solutions that will help them meet their business goals.
• Serve as the link of communication between Members and internal teams by resolving any problems faced by Members and deal with complaints to maintain trust.
• Respond to member inquiries promptly and professionally and provide accurate information about products, business processes, and promotions.
• Act as first point of contact and refer member inquiries and concerns to Aftersales to ensure successful resolution.
• Provide personalised coaching, mentoring and guidance to enhance Members skills to overcome challenges, and reach their business goals.
• Offer guidance and support to Members which fosters a positive and encouraging experience.
• Help Members navigate obstacles and setbacks to ensure resilience and continued progress.
• Align with the company's mission to improve the member experience and positively impact lives.
• Actively listen engage with Members to understand their needs and contribute to their personal and professional growth.
• Assist new Members in starting their business journey by providing comprehensive onboarding support to help them kickstart their entrepreneurial business.
• Educate members on the criteria of different ways of earning rewards, PVs, and bonuses. Assist them in meeting the requirements to enhance their income.
• Support members in achieving their targets and advancing to the next leadership level.
• Assist Members in developing strategies to increase sales in order to maximise business growth and earnings.
• Full understanding of the online system.
• Full understanding of the Business, Business Guide, and various challenges as they are presented to our Members.
• Record keeping of all interactions with Members on the system.
• Promote and educate Members on all new products developed.
• Respond to Members queries relating to products in a professional manner.

Ad-Hoc

• Work towards the overall goal of impacting the lives of Members positively.
• Develop strategies to help Members overcome challenges and achieve their business goals.
• Foster a culture of support and encouragement within the team.
• Provide personalised support and strategic guidance to Members to maximise their potential and drive overall growth of the Members.
• Continuous commitment to attend training and to enhance own business knowledge and skills to better serve the Members.
• Stay up to date on product knowledge, business strategies, and industry trends.

The duties listed above are not exhaustive of the role and must be used as a guideline. Should you not receive feedback within 2 weeks of applying please assume your application unsuccessful.

The Somerset West /Strand Branch of car rental company, Europcar, has permanent opportunities available for an Agent: Customer Service.

At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our "Moving your Way" philosophy.

The Agent: Customer Service provides the first line of service to customers, assisting customers with the pickup and return of their rental vehicle, and with all other requests for assistance related to reservations, vehicle change-overs, during or post-rental queries etc.

Suitable candidates will meet the minimum criteria for the role, with emphasis being on having some customer service experience to draw on to enable the commute to the airport outside of regular business hours due to the shift nature of the work.

This role is rewarding for those who derive satisfaction from being of service, can cope well under pressure and have the ability and drive to consistently make customers feel special. If this is you, this role is the one for you

The purpose of the position is to support the achievement of the branch's targets through delivery of efficient and professional customer service and doing so in accordance with company quality management procedures.

Should your application be short-listed you will be contacted for an interview. If you have not received an invitation to attend an interview within 3 weeks of the advertised vacancy closure, please consider your application unsuccessful.

Job Outputs:

• Effectively handle all aspects of the customer's check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.

• Making, amending, cancelling and monitoring reservations as required.

• Provide excellent customer service, effectively assisting with customer queries.

• Various admin and general office duties, for example capturing fuel, VRV's, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.

• Responsible for the security and quality control of vehicles and other company property.

• Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.

• Adherence to good housekeeping and general cleanliness standards for branch environment.

• Other duties on request.

Minimum Experience:

• 2 year front office/ customer service experience.

Minimum Qualification:

• NQF level 4 (Matric or equivalent)

Minimum Requirements:

• Code 8 driver's license – must have at least 1 years driving experience.

• Computer literate.

Essential to Note: The successful candidate must be willing to work overtime/shifts/weekends when required.

Competencies:

• Communication skills in English (verbal and written)

• Excellent interpersonal skills, articulate and well-spoken.

• Customer focus and the ability to demonstrate initiative.

• Excellent telephone and face-to-face customer relations and counter selling skills.

• Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.

• Achieve high levels of accuracy and attention to detail.

• A team player that is effective in working with people of different cultures and backgrounds.

Personal Attributes:

• Committed

• Professional is all aspects of conduct, grooming (neat and presentable).

• Highly resilient in the face of adversity, long hours, customer conflict etc.

• Energetic, self-motivated

• Flexible – over peak periods, things can change minute by minute. You pick up your bag to leave at the end of a shift, there's a crisis and you need to delay leaving so you can jump in and help.

• Driven for both individual and team goal achievement.

• Trustworthy, highly responsible, honesty and integrity in all business dealings.

Unifi is a dynamic and rapidly expanding finance and technology company operating across Zambia, South Africa, Uganda, and Kenya. We provide personal lending products through online, mobile, and branch channels. With strong backing from experienced shareholders and a highly skilled board of directors, Unifi has solidified its position as a leader in entrepreneurship and lending.

Our South African division is currently recruiting Contact Centre Agents to join our growing team. The ideal candidate will possess excellent interpersonal skills, be a great listener, demonstrate a keen attention to detail, and be driven by targets. Above all, they must be committed to delivering exceptional customer service.

We are looking for individuals who are dedicated to achieving excellence in team performance and fostering overall team wellbeing.

• Handle both inbound and outbound sales activities
• Assess creditworthiness by processing loan applications and documentation within defined limits
• Respond promptly to customer service calls and emails
• Address and resolve customer complaints efficiently
• Maintain a deep understanding of our products to provide accurate information
• Communicate with customers across various channels
• Provide excellent service to both Unifi clients and colleagues
• Uphold and embody Unifi's core values: Unity, Dignity, Simplicity, and Trust
• Meet and exceed established performance goals
• Work with urgency and adhere to deadlines
• Exhibit strong communication skills, both verbal and written
• Adhere to company procedures, policies, and mandates

• Fluency in English
• Willingness to work in a shift environment
• A minimum of 2 years of relevant work experience
• Matric
• Strong organizational and time management skills
• Exceptional analytical, problem-solving, and negotiation abilities
• Excellent interpersonal and communication skills

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

We are seeking Technical Customer Service Consultants for our Durbanville office . In our fast-paced and dynamic environment, you will find a rewarding career that brings fulfilment through resolving customer queries via chat, telephone, or email. Your role will address technical issues related to web hosting, email setups, and control panel support. You'll be helping our growing local and international customer base make informed decisions and ensuring their satisfaction with every interaction.

As a member of our self-organising team, you'll thrive in a collaborative and autonomous environment that prioritises quality. Our flat organisational structure opens doors for your career growth, supported by a culture of mentorship and coaching. You'll receive comprehensive onboarding and structured training to ensure you're fully equipped for success.

Your daily responsibilities would include:

• Assisting customers with email setups across various mail programs. 

• Troubleshooting and assisting with email delivery queries and email setups by applying your understanding of various mail access methods like POP and IMAP.

• Troubleshooting and assisting with web hosting-related queries, by applying your domain knowledge, which would include a high-level understanding of various content management systems, of which WordPress would be an example.   

• Assisting customers in navigating our hosting control panel. 

• Offering an extension of after-hours support to our customers on behalf of various technical departments. 

The ideal candidate:

• Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;

• Communicates with insight and understanding, concisely and clearly;

• Is consistently patient, amicable and responsive in dealing with all people;

• Demonstrates consistent administrative efficiency and accuracy; and

• Is tenacious in pursuing constructive relationship outcomes.

• Has experience working with live chat

Demonstrates a high level of proficiency in:

• Communication: Written and spoken English;

• Listen and comprehend;

• Convey understanding of concepts, principles and procedures;

• Administrative skills, attention to detail and troubleshooting;

• Comprehending customer requirements and responding with the most simple, effective course of action on behalf of the business (“first-time-right” principle);

• Understanding technical- and business concepts at a high level;

• Questioning, taking ownership of and simplifying the tasks to achieve business outcomes.