16 Client Support Specialists jobs in Stellenbosch

Please note that M3 is hiring on behalf of another company.

Pay@, a leading payment aggregator and provider of secure payment solutions is looking for a Client Support Specialist to fulfil various administrative and support duties within a fast-paced environment.

This position will be based in Stellenbosch.

As a key point of contact for networks and billers, this role provides support across various functions such as operations, business development, and sales. The position requires quick turnaround times, strong attention to detail, and a willingness to assist with diverse tasks impacting client and network relationships.

The ideal candidate has excellent time management skills, a proactive approach to resolving client issues, and the ability to multitask under pressure while maintaining professionalism and accuracy

Responsibilities will include:

• Managing existing client relationships, ensuring all needs and requirements are met promptly and professionally.
• Addressing client queries and acting as liaison between the banks, networks and billers.
• Operating various systems to investigate and resolve client queries efficiently.
• Monitor and escalate potential fraud risks in line with internal procedures.
• Handling all chargebacks received and gaining a comprehensive understanding of various types of queries to effectively manage any incoming tasks to support the team.
• Forwarding relevant documentation to the Accounts department for sign-off.
• Collaborate with internal teams to address client and bank-related issues.
• Handling all client interactions in a professional and respectful manner.

Minimum requirements:

• Matric required, a relevant tertiary qualification will be beneficial;
• 3 - 5 years' experience in a similar client service support role, ideally in an operations environment;
• Experience in the Financial Services industry with focus on the Payments industry is advantageous;
• Full understanding of the Microsoft suite, specifically Excel (including formulas and pivots);
• Valid driver's license and reliable transport;
• Fluent in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial.

In line with the Pay@'s Employment Equity policy and requirements, preference will be given to suitably qualified persons from designated groups.

Please apply online at before 09:00 on 23 October 2025.

For general enquiries, contact our team at M3 Human Capital Management on

Please note that only shortlisted candidates are contacted. If you don't hear from us within two weeks of the closing date, please assume that your application was unsuccessful.

Job Description
iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

We are looking for Technicians to join our team in a flexible capacity with working either 4 or 5 days a week.

Our iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You Need To Have

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today

Apply

About us

The Created is a rapidly growing South African online jewellery company with a strong social media presence. We specialise in high-quality, waterproof, and tarnish-resistant pieces for everyday wear.

We operate across B2C, B2B, corporate gifting, and events.

Founded by Marlise, a qualified accountant who started the business while completing her articles, The Created began as a side hustle in a single garage. Today, it has grown into a full-time venture with a dedicated team of full-time employees and a warehouse in Stellenbosch.

We are driven by excellence in customer service, operational efficiency, and a people-first culture.

Rooted in Christian values, The Created is committed to building a business that reflects integrity, stewardship, and care - for our customers, our team, and our partners.

Responsibilities

• Provide customer service via email, Instagram DMs, and WhatsApp Business

• Receive and process online orders

• Pack, ship, and perform quality control on products

• Assist with general admin tasks and day-to-day responsibilities as needed

Requirements

• Strong written communication skills

• Computer literacy

• Excellent organisational skills

• Experience in customer service and/or Shopify would be beneficial

Personality / Culture Fit

• Positive, "yes" mentality

• Team player

• Strong alignment with Christian values

We are rapidly growing and in the process of building and improving our systems. You will have the opportunity to play an active role in shaping how things are done. This is a dynamic position, with responsibilities that can change from week to week, so adaptability, initiative, and a willingness to grow with the business are essential.

Compensation

Market-related salary.

How to Apply

Contact Marlise at or send your CV to

Duties/Pligte

Infrastructure and Facilities Support

• Acting as the main liaison between the Department of Biochemistry, Facilities Management, and contractors for all infrastructure-related matters.
• Identifying and addressing maintenance issues across the Department (plumbing, electricity, gas, doors, windows, paint, flooring, etc.).
• Logging maintenance requests via the University's online system (Planon), following up on outstanding issues, and confirming task completion.
• Coordinating and monitoring contractor work on-site and ensuring adherence to safety protocols.
• Coordinating annual service of fume hoods, fire safety equipment, relevant filters, etc. as scheduled by Facilities Management.
• Accompanying contractors during inspections and surveys, and providing advice as needed.
• Overseeing availability of critical departmental resources, including various gasses, ethanol, and liquid nitrogen.
• Managing the logistics for cleaning tasks.

Equipment Maintenance and Logistics

• Manage scheduling and coordination of service and/or repair of departmental equipment.
• Liaise with equipment users and service providers to organise servicing, including obtaining quotes, placing orders, and arranging payments.
• Maintain accurate records of all services, repairs, and supplier interactions.
• Coordinate with suppliers for the delivery and installation of new equipment.

Safety and Emergency Management

• Conduct monthly safety inspections in collaboration with the departmental safety officer and departmental manager.
• Ensure functionality of safety systems including fire alarms, fridge alarms. CO2 and O2 gas monitoring systems, eyewash stations and emergency showers etc.
• Investigate triggered alarms (such as fridge alarms) and provide emergency response support
• Act as the departmental after-hours contact, i.e. respond to after-hours emergencies as and when needed (should have access to transport at all hours)
• Actively participate in departmental and building safety committees.

Departmental Support

• Assist with reception and operational tasks during staff absences
• Transport visitors or staff when required (valid driver's license essential).
• Assist with chemical management system (CISPRO)
• Control and manage laboratory apparatus, chemical waste, and chemical stores
• Keeping a record of liquid nitrogen requests from outside users

Building Management

• Infrastructure and facility support of shared spaces and facilities (including HVAC and cooling systems) in JC Smuts A and B block
• Respond to all fire alarms
• Emergency response and management of building-related issues in JC Smuts A and B block
• Support of management of building generator and UPS-related issues

Job Requirements/Pos Vereistes

• Matric plus a relevant tertiary qualification on NQF level 7, plus two years' relevant experience in a laboratory/technical environment, OR
• Matric (with Physical Sciences or Life Sciences as a subject), plus five years' relevant experience in a laboratory/technical environment.
• Proven experience in technical maintenance, infrastructure, and/or facilities management.
• Proven experience in the management of equipment in a laboratory/technical environment, including support and coordination of equipment maintenance and servicing.
• Strong problem-solving skills.
• The ability to understand and apply technical concepts and skills.
• The ability to manage multiple tasks according to priorities.
• Strong sense of responsibility and attention to detail.
• The ability to work effectively, both independently and in a team.
• Good written and verbal communication skills.
• Good interpersonal skills.
• Proven computer literacy (Microsoft Office, including Outlook, Word, Excel, and MS Teams).
• A valid driver's licence.

Recommendation/Aanbeveling

• Experience working in a university and/or research laboratory environment.
• Familiarity with basic laboratory infrastructure systems (gas, vacuum, HVAC, temperature monitoring, etc.).
• Familiarity with health and safety protocols.

• Manage the helpdesk and provide professional technical support to customers.
• Set up and update new customer systems.
• Maintain and update UNMS devices daily.
• Perform stock control and track field inventory.
• Record installations and repairs on Google Calendar/OneNote.
• Stay current with broadband technology developments.
• Conduct on-site service calls safely and responsibly.
• Maintain tools and equipment in good working condition.
• Provide clear instructions to customers on using routers and services.
• Test and troubleshoot equipment and infrastructure issues.
• Remove or replace equipment after service cancellations or changes.
• Conduct site surveys for potential customers.
• Follow health and safety regulations and conduct weekly tool talks.
• Collaborate with team members and assist management with ad hoc tasks.

• Valid drivers license.
• Proven experience in broadband, networking, or technical support.
• Good understanding of routers, wireless technology and internet systems.
• Strong communication and problem-solving skills.
• Ability to work independently and in a team.
• Physically capable of climbing ladders and working in confined spaces.

Are you a problem-solver at heart with a knack for tech troubleshooting? We're looking for a Tier 1 Customer Service Agent to be the first line of defense in providing world-class technical support for our Software Solution. This role is as much about exceptional customer service as it is about using your technical skills to ensure our platform performs at its best. Whether you're helping customers through phone, email, or chat, you'll be a vital part of our mission to deliver seamless and reliable VoIP solutions.

As a key member of our team, you'll get to collaborate with both internal teams and customers, continuously learning and improving our platform and processes.

What You'll Do

Become the Expert: Develop into a Subject Matter Expert (SME) in troubleshooting the platform and network, diving deep into the mechanics of VoIP solutions to provide intermediate to advanced technical support.

Customer Interaction: Serve as the first point of contact for customers, answering their questions, resolving technical issues, and delivering high-quality service that goes above and beyond.

Troubleshoot and Resolve: Quickly identify issues with platform and network performance, working to resolve them in a timely manner while escalating more complex cases with thorough documentation to higher-tier teams.

Replicate and Diagnose: Recreate customer environments in lab servers, testing and troubleshooting issues to ensure accuracy in resolutions.

Improve and Recommend: Compare customer settings with best practices, offering insightful recommendations for system optimization.

Update and Configure: Help customers navigate system updates and configuration changes, guiding them step-by-step to keep everything running smoothly.

Monitor & Optimize: Regularly check system performance and troubleshoot potential issues to ensure the platform's reliability and uptime.

Keep Customers in the Loop: Provide customers with timely updates on issue resolution progress, ensuring transparency and satisfaction.

Teamwork Makes the Dream Work: Work closely with internal teams to improve processes, provide feedback, and contribute to customer success.

What We're Looking For

Experience:

2-3 years in a customer service or call center role, preferably in the Telecom or IT industry.

Technical Skills:

Familiarity with network architecture - Required

Experience using Linux CLI for troubleshooting and managing databases. - Required

Understanding of VoIP protocols, IP phones, ATA adapters, softphones, and general networking principles. -Required

Certifications (Plus):

CCNA, CCNP, JNCIA, JNCIP – if you've got 'em, we love 'em

Core Competencies:

Communication: You've got a knack for explaining complex concepts in a way that's easy for anyone to understand.

Problem-Solving: When something goes wrong, you're the one who dives in to figure out the best fix.

Attention to Detail: You're thorough and don't miss a thing, whether you're troubleshooting an issue or documenting a customer case.

Time Management: You're great at juggling multiple tasks in a fast-paced environment while ensuring quality work.

Self-Starter: You take ownership of challenges and aren't afraid to ask questions or seek guidance when needed.

Team Player: Collaboration comes naturally to you, but you're also comfortable working independently.

Job Type: Full-time

Experience:

• Technical Support: 2 years (Required)

Work Location: In person

Job Summary: Technical Support (Tier 1) – VoIP Solutions

Location:
Somerset West

Department:
Customer Support

Position Type:
Permanent

Schedule:
Rotating Shifts (24/7 availability)

Role Overview

A customer-focused technical support role serving as the first point of contact for users of a VoIP software platform. Responsibilities include troubleshooting, resolving technical issues, and delivering high-quality support via phone, email, and chat.

Key Responsibilities

• Provide
  Tier 1 technical support
  for VoIP systems.
• Troubleshoot platform and network performance issues.
• Recreate customer environments to test and resolve issues.
• Assist with system updates, configuration, and performance monitoring.
• Maintain clear communication with customers regarding issue status.
• Collaborate with internal teams to improve processes and customer experience.

Required Experience & Skills

• 2–3 years
  in customer service or call center, preferably in
  Telecom/IT
  .
• Strong knowledge of
  network architecture
  and
  VoIP technologies
  .
• Proficient in
  Linux CLI
  and database troubleshooting.
• Familiar with IP phones, ATA adapters, softphones, and networking.

Preferred Certifications

• CCNA, CCNP, JNCIA, JNCIP
  (not mandatory but advantageous)

Core Competencies

• Clear and effective communication
• Strong problem-solving and analytical skills
• Detail-oriented and organized
• Good time management in fast-paced environments
• Proactive, self-driven, and a collaborative team player

What being a part of the Sigma Family means for you
Career development and opportunities to apply for internal promotions following your probationary period.

15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvelous prizes.

Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Discounted optional Medical Insurance.

Free and convenient transport options to make travelling a breeze.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like
You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today

What Amazing People Will Bring to the Role
Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.

You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.

While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive