20 Client Support Specialists jobs in Stellenbosch

Client Support Specialist Our client, a leading payments service provider, has an exciting opportunity for a Client Support Specialist to fulfill various administrative and support duties within a fast-paced environment. As a key entry point of networks and billers, the role will provide support across various business development and sales functions. The role requires quick turnaround times and a willingness to assist with various tasks impacting client relationships. The ideal incumbent has excellent attention to detail and a proactive approach to resolving client problems. In addition, the candidate can multitask well under pressure. Responsibilities include: Onboarding of Billers, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance, know your Client (KYC) checks, and uploading all supporting documentation) Identify correct onboarding process for billers and direct accordingly Manage various portals and inboxes, ensuring compliance with specifications for applications Escalate any issues to the Customer Relationship Manager where applicable Updating of biller details on the onboarding and integration workflow system Perform compliance checks on billers requesting changes to their current profile Forward relevant documents to Accounts department for sign-off Assist with preparing Tender files according to company standards for tenders Essential minimum qualifications, skills, and experience: 3-5 years experience in a similar customer support role Full understanding of the Microsoft Suite, specifically Excel (including formulas and pivots) Experience in the Financial Services industry with a focus on the payments industry is advantageous General: While we would really like to respond to every application, should you not be contacted for this position within 15 days, please consider your application as unsuccessful. In keeping with our client’s employment equity requirements, only South African citizens will be considered. Please include your current salary and salary expectations. #J-18808-Ljbffr

Client Support Specialist Our client, a leading payments service provider, has an exciting opportunity for a Client Support Specialist to fulfill various administrative and support duties within a fast-paced environment. As a key entry point of networks and billers, the role will provide support across various business development and sales functions. The role requires quick turnaround times and a willingness to assist with various tasks impacting client relationships. The ideal incumbent has excellent attention to detail and a proactive approach to resolving client problems. In addition, the candidate can multitask well under pressure. Responsibilities include: Onboarding of Billers, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance, know your Client (KYC) checks, and uploading all supporting documentation) Identify correct onboarding process for billers and direct accordingly Manage various portals and inboxes, ensuring compliance with specifications for applications Escalate any issues to the Customer Relationship Manager where applicable Updating of biller details on the onboarding and integration workflow system Perform compliance checks on billers requesting changes to their current profile Forward relevant documents to Accounts department for sign-off Assist with preparing Tender files according to company standards for tenders Essential minimum qualifications, skills, and experience: 3-5 years experience in a similar customer support role Full understanding of the Microsoft Suite, specifically Excel (including formulas and pivots) Experience in the Financial Services industry with a focus on the payments industry is advantageous General: While we would really like to respond to every application, should you not be contacted for this position within 15 days, please consider your application as unsuccessful. In keeping with our client’s employment equity requirements, only South African citizens will be considered. Please include your current salary and salary expectations. #J-18808-Ljbffr

Client Support Specialist

Reference: NWN -TSa-1

A leading secure payments solutions and aggregator based in Stellenbosch, Western Cape is looking to hire a meticulous, proactive Client Support Specialist to add to their team.
This is an on-site position, applicants based in Stellenbosch/Western Cape are encouraged to apply.

Duties & Responsibilities

Your role purpose will be to fulfil various administrative and support duties within a fast-paced environment. You will also serve as a key entry point for networks and billers, providing support across various business development and sales functions. This role requires quick turnaround times and willingness to assist with various tasks impacting client relationships.

Other duties include but are not limited to:

• Onboarding billers, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance and KYC checks, and uploading of all supporting information)
• Identify correct onboarding process for billers and direct accordingly
• Manage various portals and inboxes, ensuring compliance with specifications for applications
• Escalate any issues to the customer relations manager where necessary
• Update biller details on the Onboarding and Integration workflow system
• Perform compliance checks on billers requesting changes to their current profile
• Forward relevant documentation to Accounts department for sign-off
• Assist with preparing tender files according to the company standard for Tenders

Education

• Relevant tertiary qualification in Finance/Accounting

Job Experience & Skills Required

• Minimum of 3 years in a similar role
• Experience in the Financial Services/ Payments industry is advantageous
• Stable internet connection to enable the role/perform standby duties
• Strong Advanced Excel skills (formulas and Pivots)
• Attention to detail
• Effective communication skills
• Organizational skills
• Team player
• Deadline driven
• Effectively works under pressure
• Valid Driver's license

Package & Remuneration

R - R

APPLY NOW!
If you are interested in this opportunity, please apply directly. Please only apply if this ad is relevant to your skill set. Should you not be contacted in 2 weeks, please consider your application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.

For more information, contact:
Tazlynn Sayago
Researcher: General and Junior Finance

#J-18808-Ljbffr

Client Support Specialist Reference: NWN -TSa-1 A leading secure payments solutions and aggregator based in Stellenbosch, Western Cape is looking to hire a meticulous, proactive Client Support Specialist to add to their team.This is an on-site position, applicants based in Stellenbosch/Western Cape are encouraged to apply. Duties & Responsibilities Your role purpose will be to fulfil various administrative and support duties within a fast-paced environment. You will also serve as a key entry point for networks and billers, providing support across various business development and sales functions. This role requires quick turnaround times and willingness to assist with various tasks impacting client relationships.Other duties include but are not limited to: Onboarding billers, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance and KYC checks, and uploading of all supporting information) Identify correct onboarding process for billers and direct accordingly Manage various portals and inboxes, ensuring compliance with specifications for applications Escalate any issues to the customer relations manager where necessary Update biller details on the Onboarding and Integration workflow system Perform compliance checks on billers requesting changes to their current profile Forward relevant documentation to Accounts department for sign-off Assist with preparing tender files according to the company standard for Tenders Education Relevant tertiary qualification in Finance/Accounting Job Experience & Skills Required Minimum of 3 years in a similar role Experience in the Financial Services/ Payments industry is advantageous Stable internet connection to enable the role/perform standby duties Strong Advanced Excel skills (formulas and Pivots) Attention to detail Effective communication skills Organizational skills Team player Deadline driven Effectively works under pressure Valid Driver's license Package & Remuneration R - R APPLY NOW! If you are interested in this opportunity, please apply directly. Please only apply if this ad is relevant to your skill set. Should you not be contacted in 2 weeks, please consider your application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions. For more information, contact:Tazlynn SayagoResearcher: General and Junior Finance #J-18808-Ljbffr

Moodle Functional Support & Client Coordinator (On-Site)

Durbanville, South Africa | Posted on 18/06/2025

Are you a methodical problem solver with a service mindset and a working knowledge of Moodle? We're hiring a Moodle Functional Support & Client Coordinator to deliver daily LMS support, guide clients through functional configuration challenges, and ensure consistent onboarding and training experiences.

In this role, you’ll be the first line of contact for educators and administrators using Moodle. You’ll respond to queries, assist with course-level setups, test new features, manage tickets, and ensure that functional documentation is always clear and up to date. You'll also coordinate with our technical specialist, publishing teams, and clients to ensure smooth LMS operations across multiple institutions.

This role is ideal for someone who enjoys structured support work, is confident working with instructors, and thrives in client-facing environments.

Key Responsibilities User & Functional Support

• Provide Tier 1 and Tier 2 Moodle support via ticketing, email, and client calls
• Resolve queries around user enrolments, permissions, navigation, and activity configuration
• Assist instructors with gradebook setup, quizzes, forums, SCORM, H5P, and course duplication
• Support course category and role configuration, enrolment keys, group settings, and notifications
• Triage support tickets and ensure accurate, timely resolution updates to clients

Functional Site Management

• Create and manage courses, backups, and restorations
• Configure enrolment methods, roles, and categories in line with client needs
• Conduct functional testing of plugin updates and Moodle version releases
• Maintain Moodle SOPs and client-specific user guides
• Document known issues and platform changes in collaboration with the technical team

Client Coordination & Training

• Act as the operational contact point for client-facing functional requests
• Schedule upgrade windows, test sessions, and planned changes with clients
• Deliver onboarding and training sessions to new instructors and administrators
• Maintain training materials and follow up on satisfaction after support or training events
• Coordinate with internal departments (Technical, Publishing, Content, Sales) to deliver seamless client support

Process & Service Support

• Maintain clear records of client issues, resolution patterns, and documentation gaps
• Contribute to service usage tracking, client performance reports, and contract renewals
• Assist in preparing quotes, notices, or communications tied to functional services
• Log and categorise issues to inform platform or content service improvements
  

Requirements Required Qualifications and Experience Minimum Requirements

• National Diploma or Bachelor’s degree in Information Systems, Educational Technology, Instructional Design, or related field
• Minimum 2 years of direct experience supporting Moodle (as admin, trainer, or helpdesk)
• Familiarity with Moodle's admin tools, activity configuration, and role/enrolment structures
• Excellent verbal and written communication skills
• Experience working directly with instructors, training facilitators, or course builders
• Comfortable working in a ticketing system (e.g. Freshdesk, Zendesk, or similar)

Preferred Qualifications

• Moodle Educator Certificate (MEC) or relevant Moodle Academy coursework
• Experience with SCORM, H5P, Zoom/Teams integrations, and the Moodle mobile app
• Exposure to data privacy or accessibility standards (e.g., POPIA, GDPR, WCAG 2.1)
• Background in training coordination, instructional support, or client onboarding
• Experience maintaining user-facing documentation and release communications
• Reliable – Delivers consistently and meets deadlines
• Proactive – Follows through, follows up, and prevents issues before they escalate
• Structured – Documents clearly and builds repeatable processes
• Client-focused – Communicates calmly and clearly with non-technical users
• Collaborative – Works well across teams (Publishing, Tech, Sales, Content)
• Technically Curious – Continuously learns Moodle features and admin options

Application Instructions

Please submit your CV and a short motivation letter detailing your experience with Moodle support. Please included the names, email addresses and telephone details of three referees we may contact.

Only shortlisted candidates will be contacted.

Other important information:

• All shortlisted candidates may be required to participate in relevant skills assessments and psychometric tests as part of the selection process.
• Applications will only be considered after the closing date or if they comply with at least the minimum requirements.
• AOSIS is committed to equality, employment equity and diversity. In accordance with the Employment Equity Plan of AOSIS and its Employment Equity goals and targets, preference may be given but is not limited to candidates from under-represented designated groups.
• All candidates who comply with the requirements for appointment are invited to apply.
• All candidates agree to undergo verification of personal credentials and criminal and credit checks (if applicable).
• AOSIS reserves the right not to fill the advertised positions.
• Applicants should be South African citizens, permanent residents with a bar-coded ID, or possess a valid work visa or permit.
  

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Moodle Functional Support & Client Coordinator (On-Site) Durbanville, South Africa | Posted on 18/06/2025 Are you a methodical problem solver with a service mindset and a working knowledge of Moodle? We're hiring a Moodle Functional Support & Client Coordinator to deliver daily LMS support, guide clients through functional configuration challenges, and ensure consistent onboarding and training experiences. In this role, you’ll be the first line of contact for educators and administrators using Moodle. You’ll respond to queries, assist with course-level setups, test new features, manage tickets, and ensure that functional documentation is always clear and up to date. You'll also coordinate with our technical specialist, publishing teams, and clients to ensure smooth LMS operations across multiple institutions. This role is ideal for someone who enjoys structured support work, is confident working with instructors, and thrives in client-facing environments. Key Responsibilities User & Functional Support Provide Tier 1 and Tier 2 Moodle support via ticketing, email, and client calls Resolve queries around user enrolments, permissions, navigation, and activity configuration Assist instructors with gradebook setup, quizzes, forums, SCORM, H5 P, and course duplication Support course category and role configuration, enrolment keys, group settings, and notifications Triage support tickets and ensure accurate, timely resolution updates to clients Functional Site Management Create and manage courses, backups, and restorations Configure enrolment methods, roles, and categories in line with client needs Conduct functional testing of plugin updates and Moodle version releases Maintain Moodle SOPs and client-specific user guides Document known issues and platform changes in collaboration with the technical team Client Coordination & Training Act as the operational contact point for client-facing functional requests Schedule upgrade windows, test sessions, and planned changes with clients Deliver onboarding and training sessions to new instructors and administrators Maintain training materials and follow up on satisfaction after support or training events Coordinate with internal departments (Technical, Publishing, Content, Sales) to deliver seamless client support Process & Service Support Maintain clear records of client issues, resolution patterns, and documentation gaps Contribute to service usage tracking, client performance reports, and contract renewals Assist in preparing quotes, notices, or communications tied to functional services Log and categorise issues to inform platform or content service improvements Requirements Required Qualifications and Experience Minimum Requirements National Diploma or Bachelor’s degree in Information Systems, Educational Technology, Instructional Design, or related field Minimum 2 years of direct experience supporting Moodle (as admin, trainer, or helpdesk) Familiarity with Moodle's admin tools, activity configuration, and role/enrolment structures Excellent verbal and written communication skills Experience working directly with instructors, training facilitators, or course builders Comfortable working in a ticketing system (e.g. Freshdesk, Zendesk, or similar) Preferred Qualifications Moodle Educator Certificate (MEC) or relevant Moodle Academy coursework Experience with SCORM, H5 P, Zoom/Teams integrations, and the Moodle mobile app Exposure to data privacy or accessibility standards (e.g., POPIA, GDPR, WCAG 2.1) Background in training coordination, instructional support, or client onboarding Experience maintaining user-facing documentation and release communications Reliable – Delivers consistently and meets deadlines Proactive – Follows through, follows up, and prevents issues before they escalate Structured – Documents clearly and builds repeatable processes Client-focused – Communicates calmly and clearly with non-technical users Collaborative – Works well across teams (Publishing, Tech, Sales, Content) Technically Curious – Continuously learns Moodle features and admin options Application Instructions Please submit your CV and a short motivation letter detailing your experience with Moodle support. Please included the names, email addresses and telephone details of three referees we may contact. Only shortlisted candidates will be contacted. Other important information: All shortlisted candidates may be required to participate in relevant skills assessments and psychometric tests as part of the selection process. Applications will only be considered after the closing date or if they comply with at least the minimum requirements. AOSIS is committed to equality, employment equity and diversity. In accordance with the Employment Equity Plan of AOSIS and its Employment Equity goals and targets, preference may be given but is not limited to candidates from under-represented designated groups. All candidates who comply with the requirements for appointment are invited to apply. All candidates agree to undergo verification of personal credentials and criminal and credit checks (if applicable). AOSIS reserves the right not to fill the advertised positions. Applicants should be South African citizens, permanent residents with a bar-coded ID, or possess a valid work visa or permit. #J-18808-Ljbffr

The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP). Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support requests, and escalate them to the TeamCaptain or Team Leader immediately.Customer Support Excellence:Provide efficient first-call resolution across various communication channels.Address technical issues promptly, ensuring updates and follow-ups as necessary.Technical Problem-Solving:Troubleshoot customer-side and internal network faults effectively using diagnostic tools.Escalate unresolved issues to the appropriate teams, ensuring seamless service continuity.Team Collaboration and Knowledge Sharing:Support team operations by managing ticket backlogs and contributing to intemal documentation.Share industry knowledge and technical advancements with the team to improve overall support quality.Operational Efficiency:Monitor network systems, identify trends in incoming calls, and escalate recurring issues proactively.Adherence to Standards:Follow company policies, SOPs, and technical guidelines while ensuring customer satisfaction.Participate in team meetings and contribute to continuous process improvements.RequirementsMin 3 years of experience working with Fiber networks, Wireless, and Wi-Fi Routers.Grade 12 / Senior Certificate.N+ & A+ certification.Additional ICT qualification (including MTCNA), (CCNA) advantageous.Networking, ICT, and Telecommunications technology and industry knowledge.Proficient in Microsoft Office (Outlook, Teams required, Word and Excel advantageous).Knowledge of Mikrotik, Cambium, Ubiquiti and Totolink and TP Link hardware.Proven knowledge and understanding of TCP/IP, DNS, DHCP, Tunnels, routers, and switches.Troubleshooting skills in a networking environment.Advanced understanding of PC hardware setup and configuration advantageousLayer 2 switching knowledge/ability advantageousProficient in English (written and verbal), second language preferable.Work independently, including remotely (when required).Willing and able to work shifts, including evenings and weekends.Work under pressure and according to specific call resolution targets.

Location: Paarl, Western Cape

Type: Full-Time

Sector: Renewable Energy, Agriculture & Industrial

Role overview

2Zero50 is seeking a hands-on, technically skilled Technical Support & Maintenance Team Lead to oversee the operational integrity of our installed renewable energy systems. You’ll lead technical troubleshooting, remote monitoring, and client support, while helping ensure our systems perform reliably and safely across diverse agricultural and industrial sites. This is a client-facing, fast-moving role that requires initiative, technical know-how, and a passion for renewable energy.

Key Responsibilities

• Lead the diagnosis and resolution of technical system issues
• Provide remote and on-site support to clients during system faults or performance concerns
• Coordinate preventative and reactive maintenance schedules
• Manage firmware/software updates and support minor coding or configuration tasks
• Collaborate with engineering teams on system upgrades, optimisation, and performance improvements
• Use remote monitoring platforms to proactively identify and resolve faults
• Ensure all systems comply with safety regulations and SANS standards
• Represent 2Zero50 professionally, ensuring high levels of customer satisfaction

Ideal Candidate Profile

• Relevant technical qualification (Electrical or Mechanical)
• Minimum 2 years’ experience as an Electrician, Technician, or Wireman
• Solid knowledge of PV systems, battery storage, inverters, and monitoring software
• Strong leadership, communication, and interpersonal skills
• Valid driver’s license and willingness to travel to client sites across South Africa
• Organised, self-driven, and solution-oriented

Why Join 2Zero50?

We are a growing, passionate team dedicated to the power of smart renewable energy systems. Now in our fourth year, we design and install high-performance solar systems tailored to our clients' needs — especially in agriculture and industry. Our focus is on long-term performance, not quick fixes.

At 2Zero50, you’ll find:

• A collaborative, dynamic team culture
• A strong commitment to innovation, quality, and client satisfaction
• Opportunities to grow with a company making a tangible impact
• Real ownership of your work and contributions

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Santam is looking for a passionate and energetic individual for a position as Technical Support: Geographical Information Systems & Risk Analysis who will be based in Tygervalley, Bellville. This exciting opportunity is available within Santam Group Underwriting.

What will make you successful in this role?

This role will provide support to the technical specialist in the Risk Management Team, positioned in the Underwriting Risk Management department. This will include:

• Assist with the management of certain project deliverables (e.g. geocoding, thatch accumulation, etc.).
• Assist with the management of ESRI’s cloud solution, ArcGIS Online.
• Data management: collection, cleaning, analysing, and visualisation of non-spatial/spatial data.
• Daily duties on the FloodQueries (flood) mailbox and the MyLocation (geocoding) mailbox.

KEY ACCOUNTABILITIES:

• Assist with the management and execution of the project deliverables.
• Underwriting Viewer support: Provide administrative and data management support to the ArcGIS Online Viewer application.
• Data collection, cleaning, and analysis: Perform daily GIS tasks relating to data collection, cleaning and analysis for both spatial and non-spatial data.
• Geocoding of Santam policy data: Perform the cleaning of address data, followed by geocoding and reverse geocoding.
• GIS analysis.
• Report writing (presenting research or analysis results).
• LITool updates on the Viewers and PolicyCenter (PC).
• Application development, support, and updates.
• ArcGIS Online management and support.
• Conduct training sessions (e.g. geocoding, viewers overview).
• FloodQueries mailbox management: Be responsible for e-mail queries relating to flood reviews one day per week.
• MyLocation mailbox management: Be responsible for e-mail queries relating to geocoding enquiries one day per week.

Qualifications & Experience

• BSc/Bachelor’s degree in Geomatics/Geoinformatics or relevant specialist degree.
• 10 - 15 years’ experience as a GIS Technologist/Professional.

Skills

• Basic knowledge of disaster risk (floods, fire, etc.).
• Must be proficient in the ESRI software suite (e.g., ArcGIS Pro, ArcGIS Online).
• GIS data capture, data preparation and analytics.
• Python scripting skills for customisation and automation will be a benefit.
• Geocoding capabilities.
• Spatial analytics.
• Coordinate Systems and Map Projections.
• Research and report writing.
• Advance knowledge in MS Office: Word, Excel, PowerPoint, Outlook.
• Good communication, presentation, and networking skills.
• Ability to work under pressure.
• Teamwork.
• Analytical thinking.
• Problem solving.
• Time management.
• Client focus.
• Flexibility and adaptability.
• Drives results.
• Cultivates innovation.
• Plans and aligns.
• Balances stakeholders.

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