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Head of Operations

Location : Cape Town (On-site)

Employment Type : Full-Time Permanent

Salary : R1000 per month (based on experience) equity benefits

Benefits & Remuneration

R1000 per month based on experience

Stock options : 0.5% to 1% equity

Discretionary bonus scheme

Subsidised on-site parking

Medical insurance on Flexicare plan under Discovery

Free access to our Employee Wellness Program with ICAS

About the Company

Our client is a multi-award-winning next-generation telecommunications provider offering premium VoIP and broadband services to small businesses across the UK.

They have rapidly become the UKs No.1 rated Telco / VoIP provider with more than 20 industry awards in the past two years.

Positioned to lead the market ahead of the 2025 BT Landline Shutdown they provide an exciting fast-paced work environment and a strong culture of innovation learning and career growth.

About the Role

We are looking for an Operations Leader to manage all aspects of our customer operations including Customer Care Tech Support Complaints Customer Retentions Provisioning & Migrations.

The right candidate will lead energise support and coach the Team Leaders currently running these teams.

They will also collaborate closely with all other Senior Managers (e.g. CTO CFO) to innovate and deliver on major initiatives and report directly to the CEO.

Key Responsibilities

Lead the day-to-day customer operations and effectively manage 6 Team Leaders in a structured collaborative and efficient manner

Energise coach and support Team Leaders to perform at their best capabilities

Master product knowledge processes and all aspects of the business and obsess over improving every aspect of operations including product

Ensure all processes are continually fine-tuned to achieve high customer satisfaction levels (e.g. 60 NPS high customer retention) with high-performing teams

Ensure teams are upgraded continually by obsessively up-skilling teams while replacing low performers with well-trained top recruits

Manage teams efficiently by putting in place optimal structures SOPs Policies and creating the right environments and culture

Collaborate closely with other senior managers to drive innovations best practices across teams and eliminate silos

Requirements & Skills

Strong values with Integrity Intelligence and Energy

A proven track record in running successful operations in a senior BPO role

Great attention to detail with a focus on designing and documenting processes

Track record in driving innovation automation and adopting new technologies

Data-driven with strong analytical and problem-solving skills

Expertise in handling complicated employee HR matters and customer disputes

Excellent written and verbal communication skills

Required Experience :

Director

Key Skills

Succession Planning,Growing Experience,Expense Management,Management Experience,Rackspace,Laboratory Management,Senior Leadership,Operations Management,Relationship Management,Leadership Experience,negotiation,Taxonomy

Experience : years

Vacancy : 1

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and a strong position as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future, and shape our destiny as a proudly African group.

Job Summary

Manage and grow a portfolio of high net worth clients, trusts, investment holding companies, and businesses, servicing their local and offshore investment and fiduciary needs. Formulate tactical strategies and associated delivery plans related to specific practice areas. Ensure proactive integration and operational tactical enhancement.

Job Description

• Portfolio Management: Ensure appropriate management of respective portfolios, including client visits and engagement, portfolio performance management, reporting, and executing client requirements.
• Business Development: Set financial and new business targets and develop tactical plans to achieve these on an annual basis.
• Risk Management: Ensure that the portfolio meets required risk management standards.
• People Management: Coach, mentor, and manage team members towards achieving business objectives and colleague development.

Education

Bachelor's Degrees and Advanced Diplomas in Business, Commerce, and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achieving demographic representation and enhancing the diversity of the Bank.

Absa Bank Limited reserves the right not to fill the position as advertised.

Head Corporate Affairs and Brand page is loadedHead Corporate Affairs and Brand Apply locations Cape Town time type Full time posted on Posted 3 Days Ago time left to apply End Date: August 27, 2025 (5 days left to apply) job requisition id JR001638 Develop and execute unified brand strategy to ensure consistent positioning across all touchpoints, enhancing customer and stakeholder experience.

Drive integrated, end-to-end (360°) communication strategies that build trust, credibility, and industry leadership across key markets, communities, and the petrochemical sector.

Build and maintain strong relationships with government and external stakeholders to align business objectives with relevant policy, regulatory frameworks, and broader socio-economic priorities such as transformation and the energy transition.

Leverage data and insights to inform strategy, track performance, and improve the efficiency and impact of corporate brand initiatives.

Strengthen the company’s crisis communication capability to protect brand reputation and maintain stakeholder confidence.

Shape and drive advocacy messaging influences public perception, policy, and stakeholder alignment.

Develop and lead a high-performing team to effectively execute strategic brand and stakeholder engagements.

• Develop a stakeholder engagement strategy, including media, government, communities, and industry bodies.

• Oversee proactive reputation building initiatives and crisis communication responses.

• Serve as a spokesperson or support spokespersons with consistent, on-brand messaging.

• Support sustainability and ESG communication as part of the company’s reputation strategy.

• Lead on the development and integration of Corporate Identity (incl. values, ambition, purpose, promise)

• Partner with EXCO to embed brand thinking in other business functions.

• Own and enforce brand guidelines and corporate identity standards across the business.

• Manage creative agency partnerships, including performance, cost, and innovation.

• Oversee brand budgeting to ensure effective allocation of resources and cost control.

• Conduct regular brand audits and training to support brand consistency.

• Establish clear governance frameworks, communication protocols, and performance metrics to manage expectations and monitor progress.

• Build a high-performing team that shows a bias for action and consistently delivers business results.

• Cultivate a values-driven, performance-focused culture.

• Drive transformation, diversity, and inclusion within the team.

• Build a track record of delivering excellent results across the business.

• Lead audience segmentation and persona development to deepen relevance and connection.

• Integrate brand tracking, analytics, and social listening into decision-making.

• Monitor cultural, digital, and industry trends to ensure relevance and agility in execution.

• Drive a culture of testing, learning, and optimisation in brand and communication efforts.

• Apply best practices in traditional and digital media to deepen audience engagement and impact.

Professional Qualification and Certifications:

• Bachelor’s degree in a relevant field (e.g., Marketing, Communications, Business Administration, Political Science); an MBA or equivalent postgraduate qualification is advantageous.

Work Experience:

• 15+ years’ experience in Brand and Marketing, Stakeholder Engagement, Corporate Affairs, and Strategic Corporate Communications, with proven leadership roles, preferably within regulated environments.

• Strategic brand leader with a proven track record of building and evolving strong, purpose-led brands that drive equity, loyalty, and trust across diverse markets.

• Successfully developed and executed enterprise-wide brand and communication strategies that align with business objectives, ensuring consistent, impactful engagement across all touchpoints.

• Deep expertise in stakeholder management, with established relationships across government, regulators, media, communities, and internal audiences.

• Skilled in advocacy and narrative development that shape perceptions, influence public policy, and protect brand reputation in complex socio-political contexts.

• Proven ability to shape and evolve the Employee Value Proposition (EVP) to drive internal brand alignment, culture, and employee engagement.

• Extensive knowledge of Corporate Social Investment (CSI), including the design and delivery of programmes that integrate brand purpose with societal impact.

• Experienced in crisis and reputation management, providing steady leadership and communications counsel in high-pressure situations.

• Strong commercial acumen, with the ability to translate brand and stakeholder strategies into measurable business value.

• In-depth understanding of the South African socio-political and regulatory landscape, with the agility to navigate shifting stakeholder expectations.

• Proficient in traditional and digital media, with a sharp eye for emerging cultural and communication trends that influence audience behaviour.

Knowledge and skills:

• Proven ability to develop and execute brand strategies that align with business objectives, ensuring consistency, relevance, and competitiveness in the market.

• Creative, proactive, and agile, with a strong drive to deliver impactful outcomes in dynamic environments.

• Skilled in analysing market trends and consumer insights to inform data-driven brand and communication strategies.

• Experienced in managing brand budgets effectively and optimising spend for maximum ROI.

• Demonstrated ability to lead cross-functional teams and influence stakeholders at all levels across the organisation.

• Strong capability in enforcing brand standards and ensuring alignment with corporate identity and governance frameworks.

• Excellent verbal and written communication skills, with the ability to craft clear, compelling narratives that inspire and influence.

• Sound judgement and a collaborative, 'learn-it-all' mindset that embraces growth and feedback.

• Resilient and adaptable, with a proven ability to thrive in fast-paced, changing environments.

• Self-starter with a results-oriented approach and a strong focus on execution and accountability.

Application deadline:

Astron Energy is a leading supplier of petroleum products in South Africa, with a vast network of Caltex-branded service stations that make us one of the country’s top two petroleum brands. We are strongly committed to being a responsible corporate citizen, promoting education, health and economic development in an effort to build stronger communities and drive sustainable economic growth.

We own and operate the country’s third-largest crude oil refinery in Cape Town, which has a capacity of 100,000 barrels a day, and a lubricants manufacturing plant in Durban.

Cape Town, South Africa

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We’re Looking For:

The Director of Operations leads and optimizes the operational efficiency of the Application Services team. This role is crucial for ensuring the timely and accurate delivery of applications to university partners for review and decision into Degree programs. The Director has ownership and accountability to execute against accuracy, cycle time, and volume metrics to meet program, vertical, and department goals, and is ultimately responsible for driving continuous improvement and fostering a collaborative environment within the team. The Director is responsible for anticipating and understanding program cohort needs, risks, and opportunities of the Degree application funnel, with a focus on process development and implementation of strategic or system enhancements that best prepare the team for success in future cohorts. The Director proactively applies necessary technology, resource, and process planning to achieve necessary goals and drive outcomes for the business and university partners. The Director will collaborate with leadership on strategic planning and resource allocation, and support stakeholders via process optimization and program performance management to meet the evolving needs of the organization.

Responsibilities Include, But Are Not Limited To:

• Operational Management:
  • Leads managers to oversee the day-to-day operations of the Application Services team, holding them accountable to reaching high levels of adherence to service level agreements.
  • Coaches managers to design, implement, and refine operational processes and procedures to improve efficiency, reduce costs, and enhance the quality of Application Services.
  • Effectively manages budgetary allocations and staffing levels to optimize operational output.
  • Supports, refines, and monitors key performance indicators (KPIs) for Application Services, providing regular reports to leadership and stakeholders on operational performance, service levels, and areas for improvement.
• Stakeholder Relationship Management:
  • Translates the Application Services team performance, risks, and opportunities clearly and credibly to key internal stakeholders.
  • Understands how both the Application Services team and stakeholders drive outcomes at the company level, and makes key decisions that will support 2U goals across the organization.
  • Uses business knowledge and context to drive impactful messaging and change with stakeholders. Understands future trends within Application Services and proactively applies to business and resource planning.
  • Collaborates closely with business operations, technology, and product teams to support key stakeholders, understanding application funnel needs and ensures that Application Services effectively support business objectives.
• Strategic Leadership & Planning:
  • Develops and executes strategic operational plans for the Application Services team, aligning with overall business objectives.
  • Identifies opportunities for process improvement, automation, and technological advancements to enhance service delivery.
• Identifies and mitigates operational risks related to Application Services, ensuring compliance with relevant policies, regulations, and security standards.
• Manages incident resolution, problem management, and change management processes.

Things That Should Be In Your Background:

• 7+ years of relevant work experience.
• 3-5 years of progressive leadership experience managing a team or client relationship.
• Proven leadership experience directly related to managing a team against KPIs or SLAs and/or management of an external vendor relationship.
• Strong relationship management, communication, analytical, and strategic thinking skills.
• Extraordinary organizational skills, attention to detail and excellent follow through is critical.
• Effective stakeholder relationship skills and experience working with upper-level management.
• Highly proactive, self-starter with ability to work in a fast-paced, rapidly changing environment.
• Superior written, oral, presentation and interpersonal communication skills.
• Proficient in Excel, Word and PowerPoint (preferred).
• Experience in Salesforce (or other CRMs), G Suite, Electronic Data Management systems and Tableau (preferred).

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include:

• 2 complimentary Getsmarter short courses per year
• Subsidised medical aid with Discovery Health Medical Scheme
• 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
• Employee Assistance Program (EAP)
• Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: .

About 2U LLC

For more than a decade, 2U, LLC. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.

About edX

edX is the education movement for restless learners and a leading global online learning platform from 2U, LLC. Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.

2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

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Job title : Senior Consultant - Business Sustainability

Job Location : Western Cape, Cape Town Deadline : December 31, 2025 Quick Recommended Links

• Jobs by Location
• Job by industries

Job Description

• An opportunity exists in the Business Sustainability Division of Forvis Mazars; an international professional services firm, based at Forvis Mazars House in beautiful Century City, Cape Town.
• Purpose : You will be a part of a dynamic team who provides comprehensive sustainability solutions and services which inspire and enable our customers to create value from sustainability-related activities.
• Your main purpose will be to consult to clients on the sustainability strategy regarding their business optimization, social equity, and environmental analysis.

Duties and Responsibilities

• Develop, manage, and execute sustainability reporting processes in compliance with international and local standards & frameworks.
• Report compilation for clients.
• Coordinate data collection from various departments and ensure the integrity and accuracy of the data reported.
• Monitor and report on key sustainability metrics and performance indicators.
• Conduct materiality assessments to identify and prioritise the most significant environmental, social, and governance (ESG) issues for the company.
• Engage with stakeholders, including customers, employees, investors, and regulators, to gather input on material sustainability topics.
• Oversee and training of junior consultants.
• Business development, track of portal, proposal compilations and complete internal quality processes.
• Client product design from strategy to gaps analysis then solution design.
• Climate change client maturity journey, from measurement to decarbonisation pathways.

Educational / Professional Qualifications

• Strong understanding of international and local sustainability reporting standards and frameworks and developing landscape.
• Working knowledge of the GRI Standards, IFRS S1 and S2, CSRD an added advantage.
• A minimum of 3 years’ client facing professional services experience within the sustainability field.
• Proven experience in carbon footprint assessment and decarbonisation strategy development and implementation
• Commercially focused and adept in applying your sustainability knowledge to differing client situations
• Business development is essential
• Strong business writing and presentation skills.

Personal Attributes

• Passionate about sustainability and committed to making a positive impact.
• Detail-oriented with a high level of accuracy in data handling and reporting.
• A self-starter, proactive, with a strong ability to work independently and as part of a team.
• Adaptable and resilient, able to thrive in a fast-paced and dynamic environment.

We’re looking for a strong, vibrant and self-disciplined Assistant Store Manager to lead and manage the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write-offs, breakages, recalls and returns.

• Analyze sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness, including in-store marketing, competitor shopping, participating in local events, and driving new accounts / memberships per targets (if applicable).

• Conduct compliance checks through defined processes (admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, security) to ensure and enforce compliance to policies and procedures.

• Ensure the implementation of customer experience processes through business instruction letters, markdowns, repricing, promotions, visual standards, customer feedback, and general housekeeping to meet customer service standards.

• Lead and drive the team within a store to achieve KPIs and operational strategy aligned with company values.
• Identify & drive training, coaching and development needs focusing on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.

Additional Details:

• Grade: 12
• 3 Years’ experience in an Assistant Store or Store Managerial position.
• Sales & service management.
• Computer literacy.
• Communication skills.
• Retail trade.
• Brand, customer & product understanding.

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.

Directs all activities and staff responsible for quality assurance of all products and services

Job title:

Job Description:

The Head of Quality, Operational Compliance, and Assurance will lead the charge in ensuring VMo2's operations meet the highest standards of quality and regulatory compliance. This role is responsible for:

• Championing Quality and Compliance: Govern the achievement and remediation of operational and regulatory compliance requirements across VMo2, ensuring adherence to contractual obligations and industry best practices.
• Leading a Global Team: Manage and mentor a team of Quality professionals (Oversight, ICOE and Ops compliance), driving a culture of excellence and continuous improvement.
• Driving Cross-functional Collaboration: Coordinate with stakeholders across the organization, including the Client, Capita Compliance, Capita Commercial, Capita Info Sec, and Operations, to develop and implement a comprehensive Quality improvement plan.
• Ensuring Timely Reporting: Deliver all Quality reports to the client in line with agreed SLAs and recovery dates, maintaining transparency and accountability.
• Overseeing Quality Assurance: Conduct audits, quality checks, and routine call monitoring to identify and address non-adherence to policies and processes.
• Managing Client Escalations: Support operational leads in addressing client escalations, ensuring timely resolution and delivery against agreed improvement plans.
• Assessing Change Impact: Evaluate the impact of Quality-related changes on the current operational model and contractual obligations, minimizing risks and maximizing benefits.
• Establishing Governance and Accountability: Develop and maintain key governance documents, including a RACI matrix for key Quality assurance processes, to ensure clarity of roles and responsibilities.

Accountabilities & Activities

• Ensuring Quality and Compliance: Take full ownership for the delivery of Quality and Quality Assurance across the global VMo2 contract, ensuring adherence to contractual obligations and regulatory requirements.
• Leading and Managing: Provide line management oversight to ICOE and other senior Quality managers, fostering a high-performing team and driving a culture of excellence.
• Establishing Governance: Set the strategic direction for Quality Assurance across VMo2, including developing and maintaining key governance documents that outline roles, responsibilities, and processes.
• Managing Risks: Proactively assess product, compliance, and operational risks, developing and implementing risk management strategies and action plans to address areas where KPIs or contractual standards are not being met.
• Addressing Compliance Issues: Act on client and internal compliance/commercial guidance to address compliance issues, including fraud, contractual obligations, and revenue erosion.
• Communicating Policies and Procedures: Disseminate written policies and procedures related to compliance activities, collaborating with the commercial team to ensure clarity and effectiveness.
• Leveraging Technology: Explore and implement AI-powered tools and automation to enhance communication, monitoring, and enforcement of compliance standards.
• Analysing Data: analyse data and trends to proactively identify compliance risks and opportunities, presenting findings to management and employees to drive informed decision-making.
• Collaborating with Stakeholders: Work effectively with key stakeholders across all levels of the business, including SLT and SMT, to identify innovative solutions, cost reduction opportunities, and KPI achievement strategies.
• Communicating Effectively: Communicate complex data in various formats (digital and verbal), producing compelling case studies and business cases that demonstrate clear benefits and alignment with business objectives.
• Driving Results: Maintain a delivery-based mindset, balancing efficient execution with maximum output to achieve results.
• Supporting Change: Collaborate with stakeholders and operational leads on program activities, supporting the impact assessment phase of changes to ensure that revenue erosion or Quality KPI risks are effectively mitigated.
• Personal Development: Take ownership of personal and professional development, staying up-to-date on products, services, processes, and industry best practices.
• Driving Innovation: Lead the development and implementation of a cutting-edge Quality and Compliance strategy, leveraging data, AI, and automation to continuously evolve the VMO2 Capita Experience.

Professional Know-How:

Minimum Requirements:

• 5 years experience in a Quality Management role with a the BPO / Call center space
• Proven leadership in Quality and Compliance: Demonstrated experience leading and managing Quality and Compliance functions within a complex, fast-paced environment.
• AI and Automation Advocate: Experience exploring and AI-powered tools and automation to enhance efficiency and effectiveness of Quality and Compliance processes, aligned with account plans.

Skills/abilities:

• Data-driven decision maker: Strong analytical skills with the ability to interpret data, identify trends, and develop actionable insights to improve service quality and compliance.
• Change Management Champion: Proven ability to lead and manage change, driving adoption of new technologies and methodologies to improve service delivery.
• Strategic Thinker: Capable of developing and implementing a comprehensive Quality and Compliance strategy aligned with business objectives and industry best practices.
• Exceptional Communication and Stakeholder Management: Excellent written and verbal communication skills with the ability to influence and collaborate with stakeholders at all levels.
• Customer-centric Approach: Passionate about delivering exceptional customer experiences and driving continuous improvement

Judgement Skills:

• Critical Thinking and Problem-Solving: Critically analyse complex situations, identify root causes, and develop effective solutions to address Quality and Compliance challenges.
• Risk Assessment and Mitigation: Proactively identify and assess potential risks, develop mitigation strategies, and implement controls to minimize negative impacts on service quality and compliance.
• Decision-Making under Pressure: Make sound, informed decisions in a timely manner, even when faced with ambiguity and competing priorities.
• Balancing Innovation and Compliance: Foster a culture of innovation while ensuring adherence to regulatory requirements and industry best practices.
• Ethical Conduct and Integrity: Demonstrate unwavering ethical conduct and maintain the highest standards of integrity in all Quality and Compliance activities.

Management/Supervisory Responsibility:

This position has supervisory responsibilities

About us

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

We’re here to help get you to your future — whether it’s to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.

Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.

Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.

What’s in it for you?

• Competitive Basic salary
• Medical Aid
• Provident fund, Group life, funeral and disability benefit
• Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.
• Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.
• Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.
• Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.
• International Exposure: We provide opportunities for international exposure, broadening our employees’ horizons and experiences.
• Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?

• Your application will be reviewed.
• If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Please note no late applications will be considered

#PNet

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Mediclinic Constantiaberg| Plumstead, Cape Town | South Africa

Closing date: 26/08/2025
Number of positions: 1
Recruiter name: Nontombi Ncediwe
Reference number: 62828
Workplace Type:On-site
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

The Professional Nurse, in collaboration with a multi-professional team, delivers safe, comprehensive, and quality nursing care according to their Scope of Practice regulations. They lead and coordinate nursing teams to enable optimal patient care.

• Deliver quality nursing care in collaboration with a multi-professional team
• Identify, prevent, and manage risks to ensure patient safety
• Facilitate a positive client experience by creating a conducive environment
• Provide accurate and comprehensive records of all nursing interventions
• Create a learning environment that builds staff competence
• Ensure that all utilised stock and equipment are accurately charted

ESSENTIAL EDUCATION:

Diploma leading to registration as a General Nurse OR

4-year Nursing Diploma or Bachelor of Nursing

DESIRED EDUCATION:

Postgraduate Advanced Diploma in Midwifery

Postgraduate Diploma in Nursing (e.g. Critical Care, Emergency Care, Peri-oprative Nursing) if place in a specialist unit

ESSENTIAL MINIMUM EXPERIENCE:

None

DESIRED EXPERIENCE:

N/A

• Basic life support trained (ACLS; ATLS; PALS training for specialised wards)
• Develop/ modify a nursing care plan
• Infection prevention and control
• Nursing processes and procedures
• Pharmacology
• Scientific nursing principles and process

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

Become a part of our Talent Community and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests and experience.

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

We are seeking a Manager to work with teams in both Jersey and in South Africa. The candidate will be expected to manage this team with the support of the local SA Management team.

The Role & Key Responsibilities:

• Coordination with Senior Management in SA and Jersey to assist and coordinate workflows and planning for the team;
• Ensuring the team has a strong structure as it grows and that roles are responsibilities are clearly defined and agreed;
• Assisting the team with new structure and client take on;
• Participate with and take responsibility for client care focus and take lead CRM for certain clients;
• Ensuring that the client service delivery of the team is carried out to the highest level, driving deadline delivery and ensuring in adherence with client specific and Apex procedures;
• Review of Company Secretarial and administrative work done by team as appropriate;
• Providing technical support to the team;
• Joining client calls;
• Dealing with intermediaries;
• Encourage strong cross country relationships with teams and maintain relationships with other jurisdictions ensuring feedback is received on performance of team members;
• Assist with billing cycle (reviewing timesheets, reviewing invoices raised and ensuring aligned to fee reviews, WIP analysis, ensuring debtors are collected);
• Reviewing transaction documentation where necessary;
• Support with on-boarding of new investors/clients for the AML process;
• Pro-actively embed adherence of all operational frameworks within your teams by enforcing operational discipline through repeated use of procedures and checklists;
• Identify team training needs and arrange training sessions as appropriate;
• Maintaining oversight of day-to-day operations of team portfolio’s and ensuring all team members respond to clients' queries in a timely manner;
• Attendance when required at client board meetings and the subsequent drafting of complex minutes;
• Taking the lead on internal projects where required;
• General daily tasks of the team include but not limited to; payments, transactions, CoSec, Corp Gov, Board packs, client & investor communications, billing, AML/DD/KYC, reviews, FATCA, CRS.

Skills Required:

• Professional qualifications – LLB, BCom LLB.
• Admitted Attorney is relevant for the position;
• Post articles experience and strong administrative skills;
• Hold a professional qualification such as ICSA, CSSA or equivalent;
• 7 years of relevant industry/specialist experience in administration of trusts and working with corporate entities;
• High level of integrity and trust with confidential information;
• A proven record of commitment to professional and client services excellence;
• A minimum of 5 years trust or funds experience in a professional environment;
• Knowledge of offshore regulatory requirements;
• Proficient user of Microsoft Office suite;
• Support the company in delivering excellent service;
• Impeccable written and oral communication skills;
• Excellent organizational and prioritizing skills;
• Motivated and driven;
• Excellent attention to detail and high levels of accuracy;
• Strong team player.

Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.