217 Management jobs in Cape Town

Head Of Service Excellence And Complaints Management

Cape Town, Western Cape Anyvan

Posted 4 days ago

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Job Description

Our CEO, Angus, identified that many vans on the roads are half full or empty at any given time. To address this, AnyVan was created as the world's most efficient technology logistics platform, aiming to halve the number of miles driven.

Since inception, we've achieved significant milestones, including securing the largest funding round for a UK tech logistics company from Vitruvian Partners.

Today, AnyVan is the largest and fastest-growing logistics company with ambitious plans for the future.

We are committed to making moving miles better. We have helped over 8 million customers across the UK, Ireland, and Europe (France, Germany, Italy, Spain), with many rating us as excellent on Trustpilot.

Using innovative technology, we're transforming the moving experience, reducing costs, and contributing to environmental sustainability. We have saved enough miles to travel around the world multiple times, reduced tonnes of carbon annually, and are proud to be the UK's only carbon-neutral removals and delivery company.

We are seeking passionate individuals to join our talented team in our London and Cape Town offices.

If you are driven and want to be part of a forward-thinking company that aims to improve moving experiences and advance your career, we'd love to hear from you!

As the Head of Service Excellence and Complaints in our operations department, your responsibilities will include:

  1. Driving service quality across operations to enhance customer satisfaction and foster continuous improvement.
  2. Facilitating training and change management to ensure teams embrace new ways of working and are well-equipped.
  3. Analyzing data to identify root causes and trends, enabling the implementation of impactful solutions.

If this role excites you, we'd love to hear from you!

Key responsibilities:

  1. Quality Management: Own service quality, implement strategies to meet standards, and keep the Quality Management Framework current.
  2. Customer Experience: Focus on first-time resolution and solving issues efficiently.
  3. Escalations & Complaints: Manage escalations, legal claims, social media feedback, and analyze complaint data for improvements.
  4. Damage Claims: Oversee damage claim processes, ensuring fairness and efficiency.
  5. Training & Development: Lead onboarding and skills programs, create rapid development initiatives, and ensure SOPs are up-to-date.
  6. Knowledge Management: Maintain accessible and organized information resources.
  7. Team Leadership: Build and lead a high-performing team, set strategy, monitor performance, and foster engagement.
  8. Change Management: Lead operational change initiatives, communicate effectively, and track impact.
  9. Continuous Improvement: Promote a culture of growth, lead process improvement programs, and measure progress.
  10. Performance Metrics: Improve speed to competency, service quality, resolution times, and reduce interaction ratios.
  11. Special Projects: Lead key initiatives to innovate and enhance operations.

Qualifications:

  • Strong academic background and experience in operations, training, quality control, and complaints within a high-growth consumer organization.
  • Proven leadership in managing high-performing teams.
  • Excellent problem-solving skills, customer focus, and data-driven decision-making ability.
  • Effective communication, operational excellence, project management skills, resilience, and agility.
  • Ability to commute to the Central Business District office five days a week.

Perks include:

  • Competitive salary with performance incentives
  • Holiday entitlement, medical aid contributions, pension plan
  • Transport benefits, free refreshments, social activities, and recognition awards
  • Opportunity to work with a disruptive, innovative company

Our working model is hybrid, requiring a minimum of 3 days in the office per week, with all staff meeting every Thursday. This may adapt based on business needs.

We are committed to diversity and inclusion, welcoming applicants from all backgrounds to contribute to our vibrant culture.

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Talent Management Business Partner

Cape Town, Western Cape Ogilvy

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Job Description

Job Purpose

The Talent Management Business Partner will operate as a trusted advisor and strategic partner to senior leadership, focusing on a broad-based and transformational talent agenda designed to find, grow, and retain top talent within the business. The individual will be a key member of the agency leadership team, collaborating closely with internal counterparts across the Ogilvy Group to ensure successful planning and delivery of talent management programs and services.

The role involves working closely with Executive Leaders to ensure managers are accountable for team performance and that talent development is prioritized for business success.

The successful candidate will be adept at handling both strategic and operational people and organizational challenges with professionalism, confidence, calmness, and candor. Comfort navigating a matrix structure and managing multiple stakeholders is essential.

Key Responsibilities & Accountabilities

Business Partnering

  • Serve as a strategic partner to senior leadership, focusing on a broad and transformational talent agenda to attract, develop, and retain innovative talent.
  • Support the development and execution of an Employee Value Proposition that reflects the company culture and enhances our competitiveness in recruitment.
  • Ensure high-quality onboarding processes for new hires.
  • Provide counsel on employee relations issues and organizational development initiatives.
  • Collaborate with the executive team to develop relevant retention strategies.
  • Foster a culture of honest, open, and regular feedback at all levels, including designing talent audits and succession plans.
  • Manage change effectively within the organization.
  • Utilize tools and data to identify business trends and implement appropriate solutions.
  • Introduce flexible working strategies to attract and retain key talent.
  • Promote talent rotation and progression across clients and departments, encouraging collaboration among stakeholders.
  • Partner with the Head of L&D to deliver top-tier development programs aligned with business needs.
  • Provide coaching to managers to enhance their people management skills.

Talent Acquisition

  • Manage the full-cycle talent acquisition process for roles across various departments, from entry-level to senior management.
  • Provide insights into industry talent trends.
  • Work proactively to source future talent needs and build strong recruitment pipelines.
  • Develop sourcing strategies utilizing multiple channels like online job boards, social media, and industry events.
  • Maintain relationships with hiring managers and keep them updated on recruitment progress.
  • Keep accurate recruitment records and stay informed about industry best practices.

Professional and Technical Skills & Experience

  • 7+ years of HR Generalist or HR Business Partner experience.
  • A postgraduate degree is advantageous.
  • Strong understanding of business and commercial principles.
  • Proven ability to navigate complex matrix organizations and manage relationships with senior stakeholders.
  • Experience with HR systems and a passion for innovative HR solutions.
  • Track record of implementing talent strategies aligned with business goals.
  • Ability to work independently and collaboratively.
  • Consultative approach to HR partnership, providing insights and solutions.
  • Excellent communication skills—written, verbal, and interpersonal.
  • Strong client and customer service orientation, adaptable to shifting priorities.
  • Willingness to be hands-on and demonstrate humility and teamwork in a dynamic environment.
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Management of Information and Communication Director (IT Management)

Cape Town, Western Cape Deka Minas Pty Ltd T/A Deka Minas

Posted 7 days ago

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Job Opportunity: Management of Information and Communication Director

Our client is a private General Hospital located in Riyadh, Saudi Arabia. As an accomplishment of its commitment to excellence, our client received the "Diamond" accreditation, which is the highest level of recognition for performance excellence that an organization can achieve in health care from Accreditation Canada's Qmentum International Accreditation.

About Us:

Deka Minas is the world's first subscription-based professional services company. Our main lines of business are Human Capital Advisory and Recruitment Services in Sub-Saharan Africa, The Middle East, and Southeast Asia.

Position Overview:

Please note that this position is based in The Middle East; relocation, accommodation, and additional benefits apply.

A trusted and well-established client of ours in The Middle East is seeking an experienced Management of Information and Communication Director (IT Management).

The Management of Information and Communication Director provides functional management and operational supervision of information and communication technology and related services.

Primary Duties and Responsibilities:

  1. Ensures appropriate information and communication technology implementation and support for medical, business, and clinical systems by managing and coordinating applications development/maintenance, data processing, local/wide area network administration, office automation, and technical support activities.
  2. Leads the hospital-wide information technology strategic planning activities; identifies and defines short and long-range automated system requirements; coordinates departmental input and technology planning processes; develops and recommends organization-wide information technology goals, objectives, and priorities.
  3. Analyzes and assesses current and proposed information technology plans; directs, oversees, and manages the development, design, implementation, and maintenance of automated information systems to ensure the achievement of strategic technology requirements and needs.
  4. Monitors and evaluates the efficiency and effectiveness of the hospital information technology methods and procedures.
  5. Develops, maintains, and implements programming standards, quality control procedures, and related processes to ensure that all information technologies comply with governmental, departmental, and/or regulatory standards.
  6. Directs the hospital feasibility studies pertaining to the development, upgrading, and/or replacement of medical, clinical, and business systems and applications.
  7. Evaluates user requirements; consults with managers and staff to research, review, investigate, evaluate, and select new technologies for current and future business needs including computer systems equipment, hardware, and software; identifies system integration and modification requirements.
  8. Serves as the technical resource and project manager on information technology projects; reviews and approves project plans; designs project and resource plans and schedules; develops proposals using cost/benefit analyses; analyzes and recommends equipment purchase or lease.
  9. Coordinates the installation and evaluation of proposed hardware and software to ensure compatibility with existing systems.
  10. Coordinates and directs programming activities, manages and resolves network performance and capacity issues; analyzes and recommends contractor and/or vendor services as appropriate.
  11. Directs, coordinates, monitors, and evaluates contractor and vendor performance, directs members of the project team, resolves difficult and complex technology issues, and ensures compliance with budget and project goals/objectives.
  12. Develops and administers the hospital information technology security strategy, policies, and procedures for network availability, security, and related issues.
  13. Ensures overall compliance with regulatory standards such as those required by accreditation standards (CBAHI, JCIA, ACI) and other regulations.
  14. Oversees and participates in the development of the information technology budget, including capital expenses pertaining to technology projects.
  15. Conducts information management needs assessments on an annual basis to evaluate the need for new and existing technology and will further aid in the planning process of any initiative related to information and technology.
  16. Communicates information and technology plans, policies, and technology trends throughout the organization.
  17. Works with service line managers and department directors to design and implement information technology process improvements, streamlining department functionality.
  18. Plans and supervises the development and delivery of training programs for management and staff on the use and maintenance of automated systems and equipment.
  19. Performs other related duties, as assigned.

Specialized Knowledge/Skills:

  1. Computer hardware and software systems and programs.
  2. Computer networks, network administration, and network installation.
  3. Computer viruses and security.
  4. Management and supervisory skills.
  5. Ability to install and administer computer hardware, software, and networks.
  6. Analytical and problem-solving skills.
  7. Effective verbal, presentation, and listening communication skills.
  8. Effective written communication skills.
  9. Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, and graphics software.
  10. SAP (Advantageous).

Education/Licenses:

  1. Bachelor's Degree in Computer Science or related discipline required.

Professional Experience:

  1. 5-10 years of experience managing or directing an Information and Technology operation in a small to medium-sized hospital or other relevant organization.

Please note that by submitting your personal information to Deka Minas, you consent to the business using such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database, and you have the right to access, right to correction, and right to deletion of your personal information.

We Offer:

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Financial Manager | Investment Management | Tyger Valley

Bellville, Western Cape The Recruitment Council

Posted 7 days ago

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Job Description

An esteemed Financial Services company, renowned for its dedication to excellence, is seeking a dynamic and experienced Financial Manager to join its thriving team. The successful incumbent will be responsible for the financial management of the finance department. The individual is expected to work closely with the Accountants responsible for the accounting function and assist with any accounting issues as well as reviewing the monthly processing. We require the skills of a dynamic individual who has the willingness to learn and develop within a finance division.

Responsibilities:

  1. Review of reconciliations.
  2. Review of monthly accounting processing.
  3. Compiling management reports and analysis.
  4. Cashflow and investments management and approving of payments and collections.
  5. Assist with budgeting and forecasting.
  6. Ensuring all control accounts, balance sheets and income statements are reconciled on a monthly basis VAT and Income tax calculations and returns.
  7. Statutory and regulatory returns (FSCA, Prudential Authority, Reserve Bank, SARS, NAMFISA).
  8. Compilation of the annual financial statements in terms of IFRS.
  9. Assist Regional Managers with financial information.
  10. Liaising and assisting with internal and external auditors.
  11. Resolving reconciling and long outstanding items on balance sheet reconciliations.
  12. Systems, processes and internal control improvements.
  13. Assist with ad hoc queries until resolution.

Requirements:

  1. CA (SA) qualification.
  2. 2 years’ post articles experience (Financial Services / Short Term Insurance Industry advantageous).
  3. Strong technical skills, including sound IFRS knowledge.
  4. MS Excel, MS Word, MS Outlook.
  5. Experience in accounting packages such as Great Plains, SAP, Accpac advantageous.

Competencies:

  1. Communication / presentation skills.
  2. Interpersonal skills.
  3. Achievement / results driven.
  4. Team player.
  5. Strong time management skills.
  6. Numerical and analytical skills.
  7. Deadline orientated.
  8. Management skills.
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Regional Head | Wealth Management | Cape Town

Cape Town, Western Cape The Recruitment Council

Posted 7 days ago

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Job Description

Our client, a leading Wealth & Investment Firm, is looking for an ideal individual to take on the role of Regional Head in the Wealth Management division.

This successful individual will need to achieve financial objectives in chosen Regional market segments through stakeholder relationship management and client engagement, in line with the client’s business strategy.

Job Responsibilities:
  • Ensuring client and stakeholder expectations are understood and met, building relationships through regular engagement.
  • Build synergy across business functions: Advice, Banking and Lending.
  • Build and maintain relationships with external stakeholders.
  • Ensure alignment and achievement of strategy and create a competitive advantage by translating the company and Business Unit strategy into a customized Divisional strategy.
  • Develop and introduce a people strategy that will create a culture that drives the Cluster and the company’s vision and values.
  • Build a high-performance team.
  • Ensure that the leadership agenda has been embraced by the division.
  • Manage performance of direct reports and hold them accountable for managing the performance of their direct reports.
  • Actively build a culture of improvement by ensuring active talent management and succession planning strategies for division.
  • Engage with the team and identify additional training and development requirements.
  • Participate in the recruitment and selection of senior staff.
  • Optimize performance and motivation. Empower team to make decisions and recommend tailored solutions to Business Unit specific problems.
  • Ensure implementation and execution of divisional sales strategy.
  • Ensure profitability of distribution medium.
  • Achieve and manage targets to these include front book (new clients) and back book (cross selling to existing client base).
  • Manage budget costs within budget constraints.
  • Keep abreast of competitor activities.
  • Provide sales intelligence and solutions.
  • Provide continuous sales leadership.
  • Identify and reduce risk for the company.
  • Produce reports to key business committees.
  • Ensure the achievement of targets by monitoring implemented Divisional EE and Transformation Plan.
  • Contribute to a culture of transformation by participating in the company’s culture building initiatives & business strategy.
  • Develop, implement, and measure the effectiveness of a strategy to build a differentiated culture.
  • Monitor achievement of function goals, and levels of service, and manage business and client interests.
  • Improve division sales policies and procedures.
  • Manage risk by providing input to policy and procedure formulation, issuing guidelines, participating in interpretation of legislation, and proactively managing changes.
  • Improve process and skills.
Qualifications:
  • Advanced Diplomas, Bachelors’ Degree, Honours or MBA.
  • FAIS representative and preferably a Key Individual.
  • Certified Financial Planner (CFP).
Experience:
  • Minimum 6 – 8 years experience in Banking or Wealth Management.
  • Minimum of 6 years experience at a leadership level.
  • At least 5 years experience in managing teams.
  • Formulating and implementing communication strategies to cascade functional strategies.
  • Building a community of leaders.
  • Conducting benchmarking exercises to identify improvement opportunities.
  • Establishing and maintaining collaborative relationships with peers / subordinates / managers.
  • Managing complex boardroom dynamics and exhibiting a strong boardroom presence.
  • Managing multiple functions.
  • Making financial decisions.
  • Modelling and encouraging a corporate culture.
  • Presenting to senior leaders.
Technical / Professional Knowledge:
  • Strategic planning.
  • Budgeting.
  • Financial Accounting Principles.
  • Business principles.
  • Communication Strategies.
  • Financial Acumen.
  • Business writing skills.
  • Capacity planning.
  • Relevant regulatory knowledge.
  • Governance, Risk and Controls.
Behavioural Competencies:
  • Aligning and Executing Sales Strategy.
  • Motivating the Sales Team.
  • Driving for results.
  • Decision Making.
  • Planning and Organizing.
  • Building the Sales Team.
  • Driving Successful Customer Engagements.
  • Coaching.
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Legal Counsel & Litigation Management / Constr

Cape Town, Western Cape Time Personnel

Posted 7 days ago

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Job Description

Reference: CPT003421-Del-1

Have you formed part of a Legal Team assisting in areas of Project Finance or Banking & Finance?
Renewable energy or Construction experience, dispute management and litigation experience will be highly advantageous! Bachelors Law degree essential.
In this role you will be assisting the Asset Management Team with the portfolio of projects from financial close through to construction and operation phases.

Duties & Responsibilities

REQUIREMENTS

  1. Matric, bachelor’s degree in law
  2. Three to four years’ PQE in a similar role in project finance or banking and finance
  3. Renewable energy/ IPP / Construction industry experience advantageous
  4. Dispute management and litigation experience advantageous
  5. Corporate and commercial experience advantageous
  6. Good oral and written communication skills
  7. Analytical with strong attention to detail
  8. Good negotiation and decision-making skills
  9. Excellent organizational skills with ability to multi-task
  10. Good investigation capabilities
  11. Commercially and solutions driven
  12. Flexible, with positive attitude and ability to work well as part of a team

DUTIES
  1. Advising on and implementing various Project and Finance contracts (such as CTAs, PPAs, IAs, SHAs and MSAs).
  2. In conjunction with the Project Financial Controllers, management of Financing and Project contracts and overseeing achievement of contractual deliverables.
  3. Drafting and advising on formal notices and legal correspondence.
  4. Coordination of legal processes within Projects, as may be required.
  5. In case of claims, supporting the investigation of claims and the collection of evidence permissible under Project and Finance agreements.
  6. Managing litigation and arbitration proceedings related to the Project and Finance contracts.

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Head of Collections (Cape Town)

Cape Town, Western Cape Mindcor (Pty) Ltd

Posted 7 days ago

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Job Description

Are you a seasoned professional with a knack for collections in the micro-lending sector?

Are you ready to take the lead and drive results in a fast-paced environment? We have an exceptional opportunity for you!

Duties & Responsibilities
  • Lead and oversee the collections department, ensuring timely and effective recovery of outstanding debts while maintaining positive customer relationships.
  • Work closely with a dedicated Credit Controller to manage the entire collections process, from early-stage delinquencies to legal proceedings if necessary.
  • Develop and implement strategies to optimize collections performance and reduce delinquency rates, leveraging data analytics and technology solutions.
  • Monitor and analyze collection trends and metrics, providing regular reports and insights to senior management.
  • Actively engage with customers to negotiate repayment plans and resolve disputes, demonstrating empathy and professionalism.
  • Stay abreast of industry regulations and best practices in collections management, ensuring compliance at all times.
  • Foster a culture of accountability, continuous improvement, and teamwork within the collections team.
Desired Experience & Qualification
  • Proven experience in collections management within the micro-lending industry, with a hands-on approach and a track record of driving results.
  • Ability to thrive in a high-volume, fast-paced environment, with excellent time management and prioritization skills.
  • Strong communication and negotiation skills, with the ability to effectively interact with customers and stakeholders at all levels.
  • Tech-savvy mindset, with proficiency in collections software and a willingness to embrace new technologies and automation tools.
  • Leadership qualities, including the ability to motivate and inspire a team towards achieving common goals.
  • Knowledge of relevant regulations and compliance requirements in the financial services industry.
Interested?

Don't miss out on this opportunity to join a dynamic team and make a difference in the lives of their customers. Apply now and take the next step in your career journey!

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Regional Manager

Cape Town, Western Cape Cletech Recruitment

Posted 7 days ago

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Job Description

Duties & Responsibilities

Responsibilities:

  • Drive regional revenue by managing employees, mentoring sales reps, and fostering growth.
  • Direct selling activities, prioritize tasks, and oversee forecasting.
  • Set a clear vision, innovate strategies, and analyze data for decision-making.
  • Prioritizing effectively with corporate objectives.
  • Responsible for the region’s forecasting and sales tracking.
Minimum Requirements
  • Knowledge of the agriculture industry or similar
  • Valid driver's license
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Vice President

Cape Town, Western Cape Inukapartners

Posted 7 days ago

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Inuka is working with a global investment firm that specializes in providing top-tier financial advice to their clients on strategic projects in either equity or debt transactions across Africa. They are seeking an experienced and visionary Vice President to lead their renewable energy and energy transition division. You will be responsible for providing strategic financial guidance to clients, developing innovative investment solutions, and fostering relationships with key stakeholders across the renewable energy sector. Your expertise will drive the growth and success of their advisory services, enabling them to contribute significantly to the global shift toward clean energy.

Responsibilities
  1. Develop and execute aligned divisional strategies, while leading a collaborative, innovative team.
  2. Provide tailored financial guidance and advice on investment and project financing for clients.
  3. Design financial models for renewable projects, identifying new investment opportunities.
  4. Cultivate key industry relationships, representing the company.
  5. Conduct thorough financial due diligence and implement strong risk assessment practices.
  6. Mentor a high-performing team, fostering a culture of growth.
Qualifications
  1. Bachelor’s degree in finance or related field (MBA or advanced degree preferred).
  2. 6-8 years of experience in renewable energy finance.
  3. Proven leadership in financial advisory with strong analytical, communication, and negotiation skills.
  4. Deep understanding of renewable energy finance, regulations, and markets.
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Depot Manager Montague Gardens

Milnerton, Western Cape West Coast Personnel

Posted 7 days ago

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Job Description

Business Development/Depot Manager - Montague Gardens, Cape Town – R25 000 to R30 000 Per Month

You will play a crucial role in driving growth and expanding our business. You will be responsible for developing and executing strategies to enhance revenue, build strong client relationships, and identify new opportunities. You will also be responsible for managing the Cape Town warehouse including stock management, administration, and logistics. Must have experience in either road markings, paint, or coatings industries.

Duties & Responsibilities
  1. Proactively identify opportunities for our products on projects and schemes at an early stage to become the preferred/specified supplier.
  2. Develop relationships with highways designers, planners, architects, engineers, and contractors to increase awareness of our products thereby increasing sales in the region.
  3. Prepare sales quotations and contracts.
  4. Support existing customers with technical queries, product selection and application, liaising with the Technical and Customer Field Support departments in the UK where necessary.
  5. Manage the Cape Town warehouse, administration tasks, stock management, logistics, and despatching stock to customers, including manual handling where necessary.
  6. Collaborate with Sales, Customer Service, and Finance teams in Johannesburg Office and UK.
  7. Complete visit and other reports in an accurate and timely manner.
Desired Experience & Qualification
  1. Proven experience in business development, sales or a related role.
  2. Familiarity with customer support processes.
  3. Strong organisation, prioritisation, and planning skills.
  4. Effective communication and negotiation skills, able to develop good customer relationships.
  5. Experience in road marking materials, paint or coatings.
  6. Sound IT skills including Microsoft Office packages and Teams.
  7. Able to build and maintain professional and proactive relationships at all levels.
  8. Able to work on own initiative, comfortable working alone.
  9. Physically fit, able to organise stock material including manual handling.
  10. Able to work flexibly in accordance with the needs of the company.
  11. Able to travel extensively with some overnight stays.
  12. Valid driving license.
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