216 IT Support jobs in Cape Town

Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals.

Who are we looking for:

This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers.

As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer’s resources.

This role requires a high amount of problem-solving skills and independence.

What you will be responsible for:

1. Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.
2. Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.
3. Engaging with new leads and users as part of their onboarding process.
4. Contributing to the Help Center by creating helpful articles and resources.
5. Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.

Requirements:

1. Exceptional English speaking and writing skills.
2. Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail.
3. Proactive team player who can multi-task independently under pressure.
4. Fast learner, tech orientation, comfortable working with digital tools.
5. Excellent communication and problem-solving skills.
6. Customer service/facing experience - a significant advantage.
7. Experience in ecommerce/B2B - an advantage.

Job Title:
Customer Support Specialist (Remote South Africa-Based)

Location:
Remote, South Africa-Based
Shift-based rota covering hours between 10 am-10 pm UK time, 7 days a week

Reports To:
Customer Support Lead

Salary Range:
R25,000 R30,000

About the Role:
This is a customer-facing role supporting both end users and venue partners. The role involves responding to enquiries via live chat, email, and phone, with a focus on empathetic communication, effective troubleshooting, and efficient problem resolution. The position requires working shifts on a 7-day rota that ensures coverage during UK business hours.

Key Responsibilities:

• Respond to user and venue enquiries across live chat, phone, and email

• Triage support tickets, resolving issues or escalating as needed

• Support venues in troubleshooting hardware and app-related issues

• Use tools like Zoho Desk, Intercom, or similar platforms to manage tickets

• Follow SOPs and contribute to improving internal support documentation

• Collaborate with operations and tech teams to report trends and system issues

• Participate in a rotating shift schedule covering 10am10pm UK time

Essential Requirements:

• 1+ years of experience in live chat and/or phone-based customer support

• Empathetic, calm under pressure, and solution-oriented

• Clear and professional communication in both spoken and written English

• Quick to learn new tools and tech platforms

• Able to multitask and prioritise tasks efficiently

• Comfortable working remotely with strong self-discipline

• Stable and reliable internet connection

Desirable Experience:

• Supporting both B2C and B2B customers

• Exposure to hardware or mobile app-based products

• Familiarity with CRM or helpdesk tools like Zoho Desk or Intercom

• Experience working in a UK-based or international startup

Benefits:

• Fully remote and flexible work environment

• Opportunity to grow with a fast-scaling international startup

• Supportive team culture with regular feedback and performance development

• Training and progression opportunities within the global CX team

• Provide Tier 1 and Tier 2 support for Moodle users (learners, educators, and administrators).
• Provide technical support through ticketing systems, email, and phone, ensuring issues are prioritised and resolved within SLA timeframes.
• Communicate with clients regularly to update them on issue resolution progress, system upgrades, or service interruptions.
• Use helpdesk/ticketing platforms (e.g., Freshdesk or Mantis) to track, document, and manage support interactions and system maintenance tasks.
• Contribute to and maintain accurate SOPs and support documentation based on resolved incidents and lessons learned.
• Maintain and configure Moodle site settings, authentication methods, enrolments, and security protocols.
• Assist instructors with course setup, including activity creation, resource uploads, and gradebook configuration.
• Manage plugin and theme installations, updates, and compatibility testing, including minor HTML/CSS adjustments to meet branding or layout requirements.
• Monitor system health and performance, troubleshoot errors, and escalate critical issues to hosting/development teams.
• Perform regular backups, support course restoration, and manage user and course data imports.
• Document recurring issues, support protocols, and user guides with a strong focus on accuracy, clarity, and compliance to ensure reliable reference materials and support continuity.
• Support integrations with tools such as Zoom, Turnitin, H5P, SCORM/xAPI, and SSO systems.
• Stay current with Moodle developments, security patches, and best practices.
• Regularly assess system implications of updates and ensure changes are implemented cautiously and systematically.
• Monitor Moodle hosting usage metrics and coordinate plugin updates, site upgrades, and storage thresholds with internal stakeholders or external hosting providers.
• Support administrative workflows including generating client quotes, tracking lead responses, and scheduling planned upgrades or renewals.
• Assist with urgent internal IT support issues where necessary, escalating to the internal IT team if unresolved.

• National diploma or degree in Information Technology, Computer Science, Educational Technology, or a related field.
• Minimum of 2 years experience in administering and supporting Moodle.
• Familiarity with PHP, MySQL, HTML/CSS, and Linux server environments.
• Knowledge of user management, enrolment methods, permissions, and course backup/restore functions in Moodle.
• Excellent English (read, write, understand, and speak) Afrikaans is an advantage.
• Excellent MS Office skills (especially in MS Word, Excel, and Outlook)
• Highly organised and self-motivated, with strong time-management skills.
• Able to work independently.
• Customer focused with a proactive supportive mindset.
• Moodle certification or training from Moodle Academy or a Certified Moodle Partner.
• Experience in a support/helpdesk role within a higher education or corporate training context.
• Understanding of accessibility standards (WCAG 2.1) and online learning pedagogy.

As a Strategic Client Support Specialist, you will be responsible for delivering high-level operational and technical support to a dynamic client base, ensuring seamless system performance and optimal fleet data management. This role bridges system know-how with customer service, supporting day-to-day client queries while overseeing driver, vehicle, and user updates within a fast-paced, mission-driven environment. You’ll play a pivotal role in resolving system issues, managing telematics data and providing insight-driven support that enhances client experience and safety outcomes.

Duties:

• Provide direct client support on DriveCam Online and other fleet management systems

• Add, remove, and update driver, user, and vehicle profiles in line with client requests

• Troubleshoot issues such as missing video events, system bugs, and backend errors

• Log technical support cases with external system providers and follow through to resolution

• Facilitate recovery of critical video events for accident investigation and compliance

• Manage user access, alerts, reporting preferences, and system permissions

• Coordinate vehicle and fleet movements, including status updates and EVR transfers

• Support mass resolution of irrelevant events and ensure alignment with internal policies

• Generate fleet reports, event logs, and hierarchy updates on demand

• Assist clients via phone and email with technical training and general support

• Arrange quotations, purchase orders, and courier logistics for stock or EVR devices

• Participate in internal improvement initiatives related to support workflows and tools

Requirements:

• Matric (Grade 12) minimum; a qualification in logistics, IT, or risk is a plus

• 2+ years of experience in client support, technical helpdesk, or fleet coordination

• Exposure to telematics, fleet tracking, or driver behaviour analytics (advantageous)

• Strong system troubleshooting and admin skills

IT Support Specialist
Remote Position
Location: Cape Town
Salary: R15,000 - R25,000 Per Month

Company Overview :
Our client is a leading provider of cloud-based solutions for businesses. They specialize in helping companies migrate to cloud infrastructure, offering round-the-clock support and consultancy services.

Position Overview :
They are seeking an IT Support Specialist to join their technical support team, responsible for troubleshooting software issues, managing cloud platforms, and providing exceptional customer service to clients.

Key Responsibilities :

• Provide remote technical support for cloud services and infrastructure.
• Troubleshoot hardware and software issues, including network configuration problems.
• Assist clients in migrating to cloud platforms and provide ongoing support.
• Document issues and provide feedback for product improvement.

Qualifications :

• 1-2 years of IT support experience.
• Proficiency in cloud platforms like AWS, Google Cloud, or Azure.
• Excellent communication skills and ability to work independently.

Title: Regional Technical Support Specialist

Area: Cape Town (incl. WC Region)

Industry: Capital Equipment (Sales & Rental-Hire)

Ref No.: TRG 2342

Salary: Market related TBC (avail/neg)

Start Date: ASAP

Type: Permanent

An experienced REGIONAL TECHNICAL SUPPORT SPECIALIST is required for permanent employment based in Cape Town (Western Cape region).

• To be the technical specialist for all types of machines and equipment across all machine types and brands in a designated region.
• To provide specialist technical mentorship, support, and assistance to customers, field service technicians and workshop staff in the region.
• To identify technical shortfalls in resource capability and report on these shortfalls to the operational management.
• To ensure that the quality of the machines, the work done by the technicians, and the processes followed are in line with company standards.
• To provide mentorship and practical experience to any apprentice allocated to the tech, and to keep record of all tasks completed required by the apprentice training program.
• Reports to the RGM with a dotted line to National Technical Manager
• Not assigned to do PDIs, breakdowns, or service and maintenance tasks

DUTIES & RESPONSIBILITIES:

Regional, on-site support

• Travel to sites within the region to support technicians with troubleshooting
• Travel to sites within the region to support customers & technicians with repair and quality assessments
• Travels to sites within the region to assist the local technician with difficult and challenging repairs on rental and customer units where necessary

Training and development

• Establish & maintain a safe work environment
• Transfer product knowledge and technical skills to the regional technicians
• Mentor technicians in resolving complicated faults

• Mentor technicians and cultivate positive attitudes to excel in the quality of their workmanship
• Create an environment in the region where the technicians are constantly learning and sharing their learnings and methodologies
• Compare the quality of work of each technician to the standard and report on the failing technicians for management to intervene
• Verify the quality of PDIs and paperwork submitted by the technicians, and provide mentorship where the standard is not maintained
• Identity technicians that are motivated to grow and learn, and report to the RGM and NTM
• Identify technicians that do not adhere to the standard and processes and report to the RGM and NTM

Technical quality improvements

• Make technical recommendations where incorrect methodology is applied when doing repairs
• Initiate mentoring sessions to impact and explore the recommendations with the regional technicians
• Ensure that service and repairs are carried out as per national quality standards
• Make technical recommendations for critical spare parts to be held in stock
• Identify suppliers that contribute positively to the growth of the business
• Understand the challenges the technicians are experiencing in their line of duty and submit recommendations to the RGM where possible, implement measure to assist the technician to enable him to complete his job requirements
• Observe technicians completing tasks in the workshop and in the field and recommend further training
• Perform QC as required to ensure OEM standards are upheld

Telephonic support & assistance

• Attend to incoming requests from customers and technicians in a courteous manner
• Assist technicians telephonically and remotely to diagnose and repair rental and customer units
• Perform post resolution follow ups with technicians

Fault analysis

• Analyze and identify faults on complicated repairs
• Analyze whether repairs are warranty related and advise accordingly
• Liaise with overseas manufactures in the event of complicated trouble shooting analysis
• Ensure that a repository system is developed for fault recording
• Analyze trends for ways to prevent future problems/breakdowns

EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:

• Matric /Grade 12
• Millwright or Auto Electrician Trade Qualification
• Min 5 years as a Technician (Maintenance and repairs on MEWPs, telehandlers or related equipment) +
• Min 5 years in Field Servic e (Technical field services, maintenance and repairs) +
• Min 3 years in Customer Service (Successfully guided and advised internal and external customers on technical services, maintenance and repairs)

SKILLS:

• Technical minded
• Trouble shooting analysis
• Problem solving
• Clear understanding of safety management and risk assessment
• A sound understanding of machinery hydraulics, engine mechanics, electrical, electronics and technical schematics
• Aerial work platforms (scissor lifts, boom lifts)
• Forklifts (electric, diesel, counterbalance)
• Telehandlers
• Cherry pickers and cranes (where applicable)
• All terrain and industrial lifting equipment

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#MaterialHandling

#Training

APPLICATION INSTRUCTIONS

• We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.

German Customer Support Specialist Woodstock Full-time 8am - 5pm (Monday - Friday) Salary: R24 000 - R25 000 CTC per month - depending on experience

About the Client: Join a leading tech company that’s all about delivering top-notch TV and mobile phone products and services. Our client is known for their innovative solutions and fantastic customer service. They value a vibrant and supportive work environment, perfect for those who love technology and teamwork.

About the Role: Step into the fast-paced world of tech support! As a Customer Support Specialist, you’ll be the go-to expert for customers, answering their questions and solving their tech troubles via email and chat. If you’re tech-savvy, detail-oriented, and love helping people, this role is for you!

Why Work for Them:

• Stay updated and expand your knowledge;
• A great environment that encourages growth and learning;
• Enjoy a dynamic job with annual leave, performance reviews, and skill-enhancing courses.

Responsibilities:

• Handle customer inquiries about TV and mobile products via email and chat;
• Troubleshoot and resolve technical issues;
• Keep accurate records of customer interactions;
• Stay informed about product updates and features;
• Ensure software updates are compatible with devices;
• Process repair orders and provide warranty information.

Requirements:

• Minimum 6 months in a similar role;
• Strong problem-solving skills;
• Excellent written English;
• Proficiency with computers and software systems;
• Independent and goal-oriented;
• Bilingual candidates preferred, especially German-speaking with a C1 proficiency level.

Please note that preference will be given to South African candidates from designated groups.

Employee Value Proposition:

Join our IS Support team and make a difference!

The Information Systems (IS) support team is the backbone of our operations, ensuring that our systems run smoothly and enabling our teams to consistently meet and exceed client expectations. We invite you to join our IS support team, where you will be technically challenged, supported and valued, while enjoying a flexible work-life balance and being part of a high-performing, collaborative team.

Here’s why you should consider becoming a part of our team:

1. The role is challenging and rewarding. We primarily use Microsoft software and tools, providing a robust and reliable tech stack.
2. Since this is a night operator role, the majority of your work will be remote, minimizing commuting time and avoiding traffic. You will receive a UPS to ensure uninterrupted remote working experience.
3. The team and leadership are supportive and visible, you will not be isolated with two other support team members working complementary shifts.
4. Be part of one of the leading Asset Management firms in South Africa, with international operations, a strong brand and reputation in the industry.
5. The mother city is beautiful, there’s lots to do and see. Cape Town offers an active and vibrant culture and a good quality of life. When you relocate from another city, you will receive assistance with relocation costs.

The organization is on the lookout for a dedicated IS Support Specialist ready to perform critical operations, configurations, and maintenance on their production systems. Your role will involve tracking, managing, and reporting on IT problems, ensuring swift resolutions and maintaining seamless operations. If you are a team player who is passionate about technology, we are waiting to hear from you.

Responsibilities:

1. Ensure that automated and data distribution processes are executed in a timely manner and adhere to service level agreements for both internal and external business clients.
2. Document all automated and data distribution processes, service level agreements and escalation procedures including incidents, errors, and workarounds in the register.
3. Perform all relevant predefined support and maintenance requests.
4. Escalate all relevant incidents and errors to applicable second- and third-line support.
5. Conduct trend analysis on incidents and problems to identify problem areas.
6. Proactively implement appropriate measures, tools & systems to monitor availability of service components and data.
7. Work closely with teams to ensure a continuous, stable, and efficient environment.
8. Efficient and accurate execution of core job aspects.

Person Specification

Ideal qualifications/skills:

1. Relevant Degree or Diploma.

Ideal experience:

1. Minimum of 2 years commercial application monitoring and support experience; ideally in the Investment Management and Financial Services industry, or similar environment.

Tech Stack

Tech Stack Required:
T-SQL
Tech Stack Desired:
SSRS
Azure or similar cloud capability
ActiveBatch or similar automation tool
PowerShell or similar scripting language
C#