359 IT Support jobs in Cape Town

• Support and maintain IT infrastructure (server rooms, server software, switches, cabling, routers, firewalls, UPS, generators, cameras, etc.) and IT systems, ensuring that infrastructure (through vendors) is well maintained for efficient business operations and that the System Administration Plan is adhered to.
• To assist with updating end-user machines and all servers with the latest software patches, including antivirus, as well as third-party applications to ensure machine protection and that machines function optimally.
• To assist with managing the Organization's backup solution, ensuring backups are made on time and routinely verify the integrity of such backups by restoring backups on a weekly and monthly basis.
• Assist with the maintenance of the IT Access Control Plan to secure data at rest and in transit by effectively applying required security measures and constant monitoring to ensure the protection of data against internal and external security breaches.
• Assist with the maintenance and control of the physical user access system to ensure optimal physical security at all times on an ongoing basis.
• Assist with the maintenance and management of clients Active Directory implementation.
• Help maintain and manage the helpdesk for the support of end-user computing.
• After-hours support of clients ICT Infrastructure and End Users.
• Performing general housekeeping and creating a good housekeeping culture as per 5s standards.
• Compliance with Health and Safety regulations.

• Strong problem-solving and troubleshooting ability.
• Advanced Excel user .
• Ability to respond and work well under pressure .
• Ability to complete tasks timeously and work until the task is complete .
• High level of initiative and ability to self-motivate and work alone frequently.
• Strong written and verbal communication skills to communicate technical information to non-technical employees within the business.
• Ability to identify improvement areas and understand how this function interacts with various stakeholders within the business and thus be proactive with initiating such projects.
• Understand the need for Disaster Recovery planning and system testing.

• Preference will be given to previously disadvantaged people.

• Drivers license and own vehicle is essential.
• Minimum 3 years working experience in a technical support role.
• Bachelors Degree or Higher Diploma in Information Technology or Computer Science, or an appropriate Professional Certification.
• Advanced Excel user.
• Knowledge of, and Experience with, PowerBI and QlikSense will be an advantage.

• Support and maintain IT infrastructure (server rooms, server software, switches, cabling, routers, firewalls, UPS, generators, cameras, etc.) and IT systems, ensuring that infrastructure (through vendors) is well maintained for efficient business operations and that the System Administration Plan is adhered to.
• To assist with updating end-user machines and all servers with the latest software patches, including antivirus, as well as third-party applications to ensure machine protection and that machines function optimally.
• To assist with managing the Organization's backup solution, ensuring backups are made on time and routinely verify the integrity of such backups by restoring backups on a weekly and monthly basis.
• Assist with the maintenance of the IT Access Control Plan to secure data at rest and in transit by effectively applying required security measures and constant monitoring to ensure the protection of data against internal and external security breaches.
• Assist with the maintenance and control of the physical user access system to ensure optimal physical security at all times on an ongoing basis.
• Assist with the maintenance and management of Restonics Active Directory implementation.
• Help maintain and manage the helpdesk for the support of end-user computing.
• After-hours support of Restonic ICT Infrastructure and End Users.
• Performing general housekeeping and creating a good housekeeping culture as per 5s standards.
• Compliance with Health and Safety regulations.

• Strong problem-solving and troubleshooting ability.
• Advanced Excel user .
• Ability to respond and work well under pressure .
• Ability to complete tasks timeously and work until the task is complete .
• High level of initiative and ability to self-motivate and work alone frequently.
• Strong written and verbal communication skills to communicate technical information to non-technical employees within the business.
• Ability to identify improvement areas and understand how this function interacts with various stakeholders within the business and thus be proactive with initiating such projects.
• Understand the need for Disaster Recovery planning and system testing.

Desktop Support Engineer in Cape Town at Logicalis

It’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow

Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider!

We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.

Join us and become a part of something epic!

It is a technical engineering position, with responsibilities focused around the smooth running of our customers environment, ensuring that system availability is maintained at the highest level and any issues that arise are dealt with within SLA.

• Take ownership of Customers’ requests and be proactive when dealing with Customers’ issues.
• To ensure all requests meet or exceed the contractual Service Level Agreements.
• Always maintain high customer-care levels.
• Actively seek to improve and grow own skills and that of the Customer Services team
• Perform Incident Management to ensure that the appropriate action is being taken to meet SLAs and service is restored for the customer. Fixes to be documented as knowledge articles.
• Create/review knowledge articles to ensure FCR can be done
• Proactively identify, plan and remediate any issues on the client’s desktop estate using the chosen tool.
• Application Deployments/updates to be performed to the desktop/laptop estate
• Follow the escalation matrix if any issues relate to Infrastructure issues

• Carry out onsite/diagnostic tests, troubleshooting when incidents are logged by customers.
• Work and travel onsite to the customer locations.
• Escalating calls to senior engineers or management as appropriate, using the required escalation matrix
• Liaison with internal departments, vendors and suppliers where required.
• To take ownership of Customers’ requests and be proactive when dealing with Customers’ issues.
• Ensure all requests/incidents meet or exceed the contractual Service Level Agreements.
• Always maintain high customer-care levels.
• Provide advanced diagnostics.
• Manage phone calls from customers, ensuring they are made aware of what action has been or will be taken to resolve their issues.
• Update customers by telephone or e-mail on the progress of a support call or to ask for additional information.
• Assist with the implementation of Customer projects, internal support projects or support administration tasks.
• Ad-hoc duties as required.
• Adhere to delivery of standard reporting packs.
• Assist in the coordination of security incident response
• Resolve information security incidents
• Assist technology teams to develop, implement, and automate security solutions
• Communicate the risks and potential Customer impact of identified issues and recommend controls to mitigate them

• Complete Partnership and Technical Skill Certifications Requirements.
• Customer and End User Satisfaction and Relationships.
• Customer Service Improvements.
• ISO and 2000 Compliance.
• Project Execution and Service Transition Quality.
• Ticket Management Disciplines and SLA’s.
• Timesheet Completion Quality.

• Accountable Execution.
• Agile Transformation.
• Cross-Business Engagement.
• Excellent Customer Solutions.
• Impactful Communication.
• Inclusive Teamwork.
• Positive Resilience.
• Smart Decision Making.

• 5 years in the Customer Service industry with direct input into a technical environment performing desktop support.
• 1 year experience in supporting network infrastructure (Routers, switches, firewalls etc)
• Advance working knowledge of MS Office & Windows 10/11 and Office 365 products
• Experience in troubleshooting and administering Video conferencing equipment.
• Experience of configuring, troubleshooting and administering office printers.
• Good understanding of General IT equipment e.g., Desktops, Applications, Servers, Switch, routers etc.
• 2 Years Experience in providing VIP Desktop support.
• Valid Drivers License

• Graduate or qualified by experience.
• A+ / N+
• ITIL v3 or V4 Fundamentals

• A high command of the English language both written and verbal is essential.
• Self-motivated with the ability to work unsupervised.
• Punctuality.
• Ability to remain flexible and adapt to changing priorities with promptness, efficiency and ease.
• Possess proficient analytical and decision-making skills.
• Demonstrated capacity for gathering and scrutinizing data to identify issues, opportunities and patterns.
• Proficient relationship building skills – predict customer behaviour and respond accordingly.
• A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations.
• Good communicator with the user environment.
• Dynamic but aware of the views and feelings of others.
• Able to operate as a good team player.
• Drive and Energy.
• Demonstrate clear purpose, enthusiasm, and commitment.
• Full, valid, drivers licence.

Strictly fair and non-discriminatory selection procedures will be followed. We use Employment Equity (EE) and Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with Logicalis SA’s Employment Equity plans

If you’re interested in career opportunities, but not ready to apply, join our Talent Network to stay connected to us and receive updates on the latest job opportunities and company news.

Job title

Desktop Support Technician

Western Cape, Cape Town

October 25, 2025

• Jobs by Location
• Job by industries

• The IT Desktop Support Technician is responsible for providing technical support and assistance to end-users across the organization. This role ensures the smooth operation of hardware, software, and networking systems by troubleshooting and resolving IT-related issues in a timely manner.
• The ideal candidate should have strong problem-solving skills, customer service experience, and a solid understanding of IT systems and applications.

• Provide first-line technical support to users via phone, email, or in-person – primary rule of engagement will be via a ticket.
• Troubleshoot and resolve hardware, software, and network issues on Windows and Mac operating systems.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Set up and manage user accounts, permissions, and access rights in accordance with company policies.
• Assist with software installations, updates, and patch management.
• Maintain IT asset inventory, ensuring accurate records of hardware and software.
• Support remote users with VPN connectivity and other remote access tools.
• Document IT support requests, solutions, and troubleshooting steps in a ticketing system.
• Assist in IT projects, including system upgrades, migrations, and deployments.
• Ensure compliance with company IT policies, security guidelines, and best practices.
• Provide training and guidance to end-users on IT-related topics and best practices.
• Collaborate with other IT team members to enhance overall IT service delivery.
• Ability to manage printer services as and when needed.

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 2+ years of experience in IT desktop support, help desk, or similar roles.
• Strong knowledge of Windows and Mac operating systems.
• Experience with Microsoft Office 365, Active Directory, and remote desktop support.
• Basic understanding of networking concepts (TCP / IP, DNS, DHCP, VPN, etc.).
• Familiarity with IT security best practices and endpoint protection tools.
• Excellent troubleshooting and problem-solving skills.
• Strong organizational, time management and communication skills with a customer-focused approach.
• Ability to work independently and manage multiple tasks effectively.
• Ability to prioritize and easily adapt in a fast-paced environment.
• Must meet deadlines, accomplish tasks as agreed upon time structures
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are advantageous.
• Knowledge of scripting or automation (PowerShell, Bash, etc.) is a plus.
• Experience working in an ITIL-based service management environment.
• Prior experience in an enterprise environment supporting 500+ users.

• Full-time, on-site role.
• May require evening or weekend work for system maintenance.
• Ability to lift and transport IT equipment.

• Competitive Salary
• Comprehensive Benefits Package, at the full cost to the Employer including Funeral Cover, Group Life Cover, Disability Cover, Medical Cover
• Subsidised schooling at Peak Child
• Paid Maternity and Birthday Leave
• WIFI access
• Annual Performance Reviews linked to remuneration adjustments
• Bursary opportunities
• ICT jobs

At Novus Print, we value the expertise and dedication of our team members. We are currently seeking to appoint an Information Technology Desktop Support Technician who will support employees on the service desk and assist with operations, troubleshooting, and maintenance of technology infrastructure and systems

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Printing Services

Description of the role

Investec Cape Town is looking for a candidate to be part of a team responsible for primarily providing technical on-site and remote support to corporate users. The ideal candidate is driven by technology evolution, a self-starter with exceptional problem-solving skills, able to deliver outstanding customer service with the ability to resolve complex problems and implement solutions with little or no guidance.

The role requires previous Desktop support experience, in-depth knowledge of technical hardware and software support for all Windows, Mac and mobile platforms. Strong organizational, analytical, and communication skills, with the ability to balance multiple tasks with high attention to detail in a fast-paced environment.

Provide the highest-level expertise within the organization to operate, troubleshoot and optimize technology components used across the organization.

The end goal of our services is to provide the end user with a stable secure platform for them to accomplish their goals. As such, it is vital that the candidate can work with these end users in a professional and competent manner. The services regarding this includes high level as well as low level desktop support.

Work with people and be able to support the end user in such a manner as to teach and guide that user, making them feel as if they are part of the process. Good relations is key to our operation and relationship management is one of the most important abilities.

Provide this scope of support to any of our users. Many of our users have very specific software requirements and the implied support around these ensures that there is always something new to learn. Being able to perform these tasks as well as helping and teaching more junior (or senior) team members is very important. Investec is a team, and the candidate will need to be able to integrate into that team, this is in the fabric of our DNA.

• Relevant IT End User Support qualification
• Experience as a support engineer or support technician/Desktop support;
• Understanding and proven ability to support IT end users and networking
• Troubleshoot, diagnose and resolve most requests received
• CompTIA A+: Essential.
• CompTIA N+: Essential.
• ITIL Foundation: Essential.
• Entry level PowerShell scripting
• Windows 10/11 and Apple support
• Azure and Azure Virtual Desktop
• Microsoft O365 & MS Apps
• Own transport and willingness to travel between the Cape Town and Stellenbosch offices occasionally

At Investec we look for intelligent, energetic people filled with passion, integrity and curiosity. We value individuals who in turn value our culture that is, a flexible attitude comfortable to live with ambiguity and willing to challenge the status quo. Diversity, talent and leadership are respected in pursuit of the growth of our business. People who can manage themselves and build strong relationships in order to get things done, will perform in out of the ordinary ways in our environment.

Description of the role

Investec Cape Town is looking for a candidate to be part of a team responsible for primarily providing technical on-site and remote support to corporate users. The ideal candidate is driven by technology evolution, a self-starter with exceptional problem-solving skills, able to deliver outstanding customer service with the ability to resolve complex problems and implement solutions with little or no guidance.

The role requires previous Desktop support experience, in-depth knowledge of technical hardware and software support for all Windows, Mac and mobile platforms. Strong organizational, analytical, and communication skills, with the ability to balance multiple tasks with high attention to detail in a fast-paced environment.

Provide the highest-level expertise within the organization to operate, troubleshoot and optimize technology components used across the organization.

The end goal of our services is to provide the end user with a stable secure platform for them to accomplish their goals. As such, it is vital that the candidate can work with these end users in a professional and competent manner. The services regarding this includes high level as well as low level desktop support.

Work with people and be able to support the end user in such a manner as to teach and guide that user, making them feel as if they are part of the process. Good relations is key to our operation and relationship management is one of the most important abilities

Provide this scope of support to any of our users. Many of our users have very specific software requirements and the implied support around these ensures that there is always something new to learn. Being able to perform these tasks as well as helping and teaching more junior (or senior) team members is very important. Investec is a team, and the candidate will need to be able to integrate into that team, this is in the fabric of our DNA

• Relevant IT End User Support qualification
• Experience as a support engineer or support technician / Desktop support;
• Understanding and proven ability to support IT end users and networking
• Troubleshoot, diagnose and resolve most requests received
• CompTIA A+ : Essential.
• CompTIA N+ : Essential.
• ITIL Foundation : Essential.
• Entry level PowerShell scripting
• Windows 10 / 11 and Apple support
• Azure and Azure Virtual Desktop
• Microsoft O365 & MS Apps
• Own transport and willingness to travel between the Cape Town and Stellenbosch offices occasionally

At Investec we look for intelligent, energetic people filled with passion, integrity and curiosity. We value individuals who in turn value our culture that is, a flexible attitude comfortable to live with ambiguity and willing to challenge the status quo. Diversity, talent and leadership are respected in pursuit of the growth of our business. People who can manage themselves and build strong relationships in order to get things done, will perform in out of the ordinary ways in our environment.

We are committed to diversity and inclusion when recruiting internally and externally.

Overview

Job title: Desktop Support Engineer – IT Support job – Highly competitive salary – Cape Town, South Africa

Job Location: Western Cape, Cape Town

Deadline: December 01, 2025

• Providing frontline support for Windows and Mac devices, printers, mobile devices, and AV equipment.
• Troubleshooting and resolving IT issues, from connectivity faults to software errors.
• Monitoring systems and networks to proactively detect and resolve issues.
• Managing onboarding and offboarding processes including accounts, permissions, and devices.
• Supporting business-critical applications such as Office365, Active Directory, JAMF, VMware, and SSO tools.
• Ensuring secure access management, compliance, and cyber-awareness education.
• Supporting collaboration tools, video conferencing, and meeting room technologies.
• Maintaining IT documentation and sharing knowledge across the business.
• Sug gesting and implementing process improvements to enhance reliability and efficiency.

• Proven experience in desktop support in a commercial or fast-paced environment.
• Strong technical knowledge of Windows / Mac systems, printers, Wi-Fi, and networking hardware.
• Hands-on familiarity with AD, Office365, JAMF, SCCM, VMware, Okta, DNS / DHCP, and related tools.
• Excellent problem-solving skills with a proactive, solutions-driven mindset.
• Strong communication skills with the ability to explain technical issues simply.
• A collaborative team player who takes ownership and adapts quickly.
• Experience with Juniper or Cisco hardware will be a plus.

Closes: Oct 15, 2025

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