31 Healthcare jobs in Cape Town
Vice President- Healthcare Operations Management- BPO
Posted 1 day ago
Job Viewed
Job Description
Responsibilities
Role Responsibilities
Accountabilities Major Activities Key Performance Indicators
Ensure seamless transition and flawless service delivery
? Focus on transition with ‘Zero’ impact on service delivery
? Focus on efficiencies - leaner, greener and faster
? Focus on Process stabilization & sustained delivery
? Reducing operation costs
? Make TBP more effective
? Build effective process management system
? FTE headcount
? Revenue from the BU Vs. Target
? Gross Margin for the BU
? MEI (Manpower Efficiency Index)
Ensure client satisfaction on all SLA’s and given parameters
? Deliver on client benefits through innovation and improvements
? Create plan to deliver efficiency
? Strengthen operational team as well as support functions to minimize leakages
? Partner with transformation team for value delivery
? Identify transformation opportunities where available
? Customer Satisfaction Survey results Vs. Desired
? Performance Index
? Improvement through Innovation
People management
? Engagement plan for each stage of employees
? Focus on employee training and development with regard to building domain expertise
? HIPO engagement initiatives to be reviewed regularly
? Cross training and skill enhancement for managing high influx of volume
? Support to Line HR and utilize their expertise more from a people engagement and retention perspective
? Ensure minimal staff attrition and high levels of engagement
? Employee Attrition Rate
? Employee Engagement Surveys
Provide assistance to industry and BU leadership for development of strategies for business development and process improvements Working on Strategic Priorities such as (but not limited to):
? Look for opportunities to deliver additional savings for the clients
? Deliver operational efficiency improvements for both the call centre and Client
? Assistance in business development as and when required
? Reduction in Overheads as % of Revenues
? Participation in people development initiatives
? Process improvement
? USD value delivered to Client.
Focus on customer experience as the business is transitioned with zero impact on service delivery
Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively
DIMENSIONS
Financial Dimensions Managing the revenue and profitability and Value Delivery
KEY DECISIONS
Decisions you make by yourself
? Strategic improvement for process delivery
? People/management rationalization
INTERACTIONS
Internal Job Role you need to interact with Internally in the organization to enable success in your day to day work
? Business HR Team
? Corporate HR for staffing, internal movement, training, learning and development
? Finance Team
? Facilities Team
External Interactions Job Role you need to interact with outside the organization to enable success in your day to day work
? Clients
Qualifications
Minimum 10 years of experience within the BPO industry in senior VP Position
SKILLS AND KNOWLEDGE
Skill Requirement
Educational Qualifications
Graduate in any field
Post graduate is preferable
Functional Skills
Experience of managing Healthcare Operation
Client relationship management
Managing large contact center
Behavioral Skills
Decisions making
Prioritization
Analytical skills
People management
Excellent communication skills
Sanlam Health Care Adviser
Posted 13 days ago
Job Viewed
Job Description
The purpose of the role is to provide new and existing clients with professional and relevant financial advice, planning and products (sales) that are suited to their needs and requirements. Undertake the procurement of sustainable business of a high quality, in accordance with the business targets set. Maintain and service these clients as part of a long-term relationship which builds loyalty to the brand and generates ongoing advice and sales. Undertake these activities within a compliant and ethical manner which results in the building and sustaining the Sanlam Group business and brand.
What will make you successful in this role?1. Assist in growing the Sanlam Adviser Business
- Be committed to the marketing plans and targets set for growing and developing the business as set forward by the distribution strategy.
- Apply knowledge and understanding of market segmentation and customer profiles to support sales and growth within the defined market.
Undertake relevant behaviours to attain targets relating to:
- Revenue generation (Single and recurring premiums)
- Activity quotas
- Promote the Sanlam brand
- Treating customers fairly to be applied to all client engagements
- Role is aligned to your personal career aspirations
2. Networking, prospecting and leads generation
- Face to face interactions, social or business, to create business opportunities.
- Prospecting of new clients through creative opportunities such as business/social networks, associations or ad hoc presentations.
- Turning trusted relationships into business relationships.
- Strengthening existing relationships by increasing the current service.
- Use existing sources to establish opportunities across Sanlam businesses.
- Personalised client value propositions.
- Marketing on social media.
- Undertake selected client focused activities to generate leads and informal prospecting opportunities.
- Mining of existing client base to identify marketing gaps and sales opportunities within the middle-high and affluent market.
- Structuring and implementing focused campaigns with new or existing clients in the defined market.
- Requesting active and ongoing leads and referrals from others.
- Monitoring and respond to client activities such as maturities, cancellations or surrenders within the defined market.
3. Client consultations and sales
- Ensure all client interactions are compliant in terms of disclosures and advice given (provide written/ electronic information required for compliance).
- Undertake comprehensive fact finding with each client to lift needs and priorities. Document these findings.
- Conduct a financial needs analysis, using the relevant e-tools / instruments or systems, to ascertain the clients full financial situation; or utilise the services of a Para-Planner for this. (Draw policy history).
- Provide sound personal financial planning advice.
- Apply financial knowledge in putting together a plan that meets the needs of the client for a balanced portfolio.
- Present financial solutions to the client in a professional and competent manner aligned to Treating Customers Fairly.
- Use relevant processes and system tools to capture analysis information and update records accordingly.
- Review client’s portfolio annually by undertaking the above steps.
4. Client Service
- Ensure all client interactions are ethical, courteous and professional.
- Follow-up or refer all existing business queries to be resolved timeously through support.
- Strive for excellent, value-added service to clients so that they do not seek competitor products or services.
- Undertake continuous learning in terms of knowledge, skills and market/industry issues so as to service clients within the defined market.
- Initiate long term client relationships and maintain a relational focus.
5. Monitor, update and reporting (weekly/monthly)
Document and present the following activities:
- Number and profile of contacts, appointments, consultations.
- Issued business and revenue against targets.
- Update client details on records.
- Appropriate workflow and activity monitor system entries.
Grade 12
Financial Advisory and Intermediary Services Act (FAIS) "Fit and Proper" requirements and Regulatory Examination successfully completed if registered with Financial Sector Conduct Authority (FSCA) for more than 24 months.
Knowledge and SkillsFinancial advice and support
Production target achievement and budgeting
Compliance and risk management
Client relationship management
Financial planning and recommendations
Personal AttributesCommunicates effectively - Contributing independently
Tech savvy - Contributing independently
Action orientated - Contributing independently
Interpersonal savvy - Contributing independently
Persuades - Contributing independently
Build a successful career with usWe’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core CompetenciesCollaborates - Contributing independently
Being resilient - Contributing independently
Drives results - Contributing independently
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
#J-18808-LjbffrSenior Public Health & Fire BIM Modeller
Posted 13 days ago
Job Viewed
Job Description
Requisition #
DM-L5.22
Job title
Public Health & Fire Modeller
Category
Drafting and Modelling
Contract type
Permanent (Employee)
Full Time
Cape Town - Century City, WC ZA (Primary)
Description
Zutari: Co-creating an engineered impact.
Zutari is a well-established, management-owned engineering firm with almost 90 years’ experience. As human-centred engineering consultants and advisors, we are trusted by our clients, business partners, communities, and other stakeholders across Africa and the Middle East. We co-create engineering solutions that have a positive impact and improve people’s lives. Zutari values inclusion and recognises the importance of a diverse, talented workforce, believing that people need other people to succeed.
What kind of talent do we pursue?
We employ people with the right attitude and a positive mindset, who are motivated by doing the right thing, getting things done and share a sense of urgency. People who have an impact in our teams and broader community. People who think differently and connect with those around them to co-create new opportunities and leave a meaningful legacy.
Role Responsibility
- Lead a team of modelers within a discipline.
- Execute the 3D digital build with the required authoring software to accurately capture the design and all design related data.
- Pay careful consideration to the context, relevant interfaces, and buildability of the model elements during the digital build.
- Ensure that all required metadata not automatically generated is manually added to the digital build elements, demonstrating exceptional attention to detail and a real commitment to data accuracy.
- Achieve completion of various aspects of the digital build as set out in the TIDP/Drawing register to maintain the agreed cadence of model federation and information sharing.
- Achieve ongoing project adherence to the BEP/EIRs and communicate opportunities for efficiency enhancement to the BIM coordinator.
- Pay close attention to quality of outputs.
Minimum Requirements
- Grade 12 (Matric) or equivalent and an industry recognised Modelling or Draughting qualification.
- Minimum of 5 years experience as a Plumbing & Fire Digital Modeller.
- Revit for MEP is essential.
- Familiarity with delivering projects in the global commercial built environment.
- Ability to use initiative to resolve tasks or problems.
- Familiarity with BIM360 and Autodesk Construction Cloud advantageous.
We believe that a diverse workforce is key to our business success. We seek the best people for our jobs based on their skills, qualifications, and experience. We embrace the principle of equal opportunity in employment, and we work towards eliminating all forms of unlawful discrimination in our employment practices. In support of diversity and the equal opportunity principle, preference will be given to individuals from designated groups within South Africa.
#J-18808-LjbffrDemand Planner - (Health)
Posted 11 days ago
Job Viewed
Job Description
Clicks is on the hunt for a Demand Planner. To ensure effective demand and statistical forecasting for assigned categories in order to drive profitability through increased sales, improved margins, and working capital productivity.
Responsibilities- To ensure the accurate and effective creation and management of statistical, promotional, event and total forecasts using provided systems and tools for all new and existing product ranges
- To recognize and reconcile forecast exceptions to track and manage sales against forecast and validate forecast for OTB management
- To determine causal factors impacting forecasts and respond appropriately, (weather, moving events, promotions etc.)
- To ensure effective stakeholder management and engagement in order to determine trends, identify new products, evaluate risks and determine inventory and replenishment requirements
- To generate and deliver accurate and timely management reports and maintain key metrics against goals in order to analyze forecast performance and ensure forecast accuracy and inventory optimization
- To effectively analyze post promotional and event data to determine opportunities, improve future forecasts, and act as necessary for inventory disposition
- To effectively lead and prepare for the consensus forecast meetings with key stakeholders in order to enhance key insights and decisions taken
- To ensure that the history data cleansing process is followed in order to improve sales history
- To ensure the effective execution of the range review process and decision making in order to assist the Category Team to determine optimal range
- To look for opportunities to maximize sales potential and support the Category team to develop Category Operating Plans and other initiatives to achieve sales, margin and stock targets
- FMCG, Supply Chain and Logistics
- Data analysis models
- Ability to understand and fine tune algorithms for optimal forecast performance
- Execution of the new stores / lines / products process using required commercial acumen
- Understanding of customer needs and wants, trends, competitive environment and market share
- Financial planning models and methodologies
- Deep understanding of the consistent management and planning of the supplier base performance metrics, promotional planning cycle, product lifecycle, supply chain optimization for their products, business analysis and reporting
- Causal factor determination and event driven adjustments
- Deep analytical skills
- Excellent interpersonal and communication skills, to build relationships and drive consensus and collaboration across functional groups
- Business math acumen and analysis to comprehend financial information and reporting to make business decisions
- Forecasting consumer trends and buying habits 9 – 24 months in the future
- Complex decision making based on statistics, trends and opinions
- Presentation skills with focus being on oral and written communication skills
- Proficiency on MS Office Excel, Word, Outlook and Power Point, spreadsheets, databases
- Complex Problem solving
- Retail mathematical calculations (e.g. variance to last year, percent of total, turn, Open-to-Buy and sales per square foot)
- Strong negotiating and influencing skills
- Strong planning and buying experience with solid understanding of financial and statistical analysis of both
- 2-4 years’ experience with distributions requirement planning and other supply chain processes such as demand planning, production planning, scheduling and transportation
- 1-2 years planning and executing projects involving multiple groups across an organization desirable
- Experience with retail buying or logistics preferred
- Supply chain software knowledge advantageous
- Bachelor’s Degree in Statistics, Math, Decision Science, Business, related area or equivalent experience
- Deciding and Initiating Action
- Persuading and Influencing
- Presenting and Communicating Information
- Analysing
- Planning and Organising
- Adapting and Responding to Change
- Entrepreneurial and Commercial Thinking
Patient Services Manager
Posted 11 days ago
Job Viewed
Job Description
SUMMARY : POSITION INFO :
Overview
Our client in the healthcare industry is seeking a Patient Services Manager to join their team. The successful candidate will be responsible for managing and coordinating patient services resources, processes, and operations.
Minimum Requirements
- Grade 12 / Matric
- Relevant nursing qualification, preferably a degree or diploma, registered with proven case management and coding experience
- At least 5 years of relevant experience in the private healthcare industry and people management
- Current registration with the relevant professional/regulatory body
- Understanding of the private healthcare industry, its challenges, and key players (advantageous)
- Basic financial principles understanding (e.g., budgets, credit management, planning)
- Driver’s license and ability to travel
Job Responsibilities
Ensure effective quality management and customer care:
- Monitor and improve quality metrics
- Manage data integrity and ensure compliance with the company's procedures
- Develop and maintain stakeholder relationships
Ensure effective people management:
- Demonstrate visible leadership aligned with company values, operating models, and strategies to support diversity and transformation
- Lead meetings actively, ensuring participation to ensure ISO compliance
- Recruit quality staff to fill approved vacancies following transformation objectives
- Provide direction and inspiration to motivate staff
- Manage and review training plans in line with WSP requirements for talent development
- Manage staff performance through performance improvement processes
- Ensure completion of transactional processing for employee compensation and benefits
- Support productive working relationships with minimal IR issues
- Conduct exit interviews to support staff retention
- Manage staff respectfully, promoting diversity and work-life balance for employee wellness
Ensure effective and accurate billing:
- Drive accurate and timely billing to meet DSO and Shaka targets
- Manage bill auditing processes for accurate billing data
- Ensure compliance with clinical codes for accurate patient event interpretation
Interpret and apply contracts and funder rules:
- Manage admissions to ensure funder rule compliance
- Manage collection of outstanding co-payments from patients
- Reduce and manage RSRT risks, making recommendations based on patient data
Facilitate effective cash flow management:
- Implement processes from pre-admission to account submission to meet DSO targets
- Manage cash processes to prevent losses
Ensure effective operational capabilities:
- Manage and implement business plans for optimal operation
Governance and risk management:
- Ensure sound audit compliance and ethical business practices
- Participate in risk management teams to implement controls
- Support tip-off investigations
Key Competencies / Skills :
- Computer proficiency
- Problem-solving, analysis, and judgment
- Engaging diversity
- Verbal and written communication and presentation skills
- Excellence orientation
- Building relationships
- Customer responsiveness
- Organizational awareness
- Ethical behavior
Audiologist
Posted 11 days ago
Job Viewed
Job Description
We are seeking a dedicated audiologist who is committed to effecting positive change in delivering healthcare directly to communities through our mobile clinics. This role specifically pertains to a qualified audiologist, duly registered with the Health Professions Council of South Africa (HPCSA).
You will be responsible for providing audiological services to a diverse patient demographic, including school children and adults. Currently, all consultations will be conducted within the mobile clinic setting, ensuring accessibility and convenience for our community-based healthcare initiatives.
Additionally, you will assist in the structuring and development of remote audiology testing and screening, allowing remote audiology services. This will create the opportunity for the ability to work away from the mobile clinic and from the comfort of your home.
- Start the day by cleaning and sanitizing workstation.
- Delivering audiology services on a mobile health facility visiting government schools and other community centers, using KuduWave Audiometer or equivalent.
- Prior to start of the project test all equipment and be familiar with the specific model available.
- Able to use the onboard software to capture all clinical findings, finalize prescriptions and generate referrals during field visit.
- Treating each patient in a friendly, professional manner upholding the highest standards of the profession. At all times the individual must be respectful of cultural differences and treat each other as a valued individual.
- Able to complete a target of routine examinations and hearing tests on patients visiting the mobile health unit per day.
- Diagnose hearing problems, interpret test results, prescribe corrective measures or refer for further diagnostics tests and/or treatment.
- Counsel patients about hearing health and the possible need for treatment/management.
- Assess the candidacy of persons with hearing loss for hearing aids and provide referrals for these specific patients.
- Screen speech-language and other factors affecting communication function for the purposes of audiologic evaluation and/or initial identification of individuals with other communication disorders.
- Screen vestibular disorders and manage accordingly.
- Record referred patients accurately, including reasons for referral and where to, so a follow up can be done when needed.
- Report any malfunction of the equipment immediately by reporting it to the operator or project manager.
- When based at a school train a minimum of 2 educators at each school on doing basic screening in the classroom.
- Ensure that consent forms are filed in a date orderly system in the files provided.
- Ensure each referral form is scanned into the Fyne forms in the event that a patient needs to be followed up on.
- Submitting at least one good news story / case summary per week on patient interaction and feedback.
- Submit daily report on day’s activities and at least 2 photos of the day as per daily form.
- Create Audiology awareness campaigns and initiatives.
- Ensure workstation and equipment is sanitized with disinfectant at the end of every day.
- Salary is market related based on experience.
- Current positions are:
- Kuruman – Northern Cape
- Eastern Cape
- Thabazimbi – Limpopo
- Century City – Cape Town
If interested, please provide CV and qualifications to
#J-18808-LjbffrDemand Planner - (Personal Care)
Posted 11 days ago
Job Viewed
Job Description
Clicks is on the hunt for a Demand Planner. This role will be based at Clicks Head Office, Cape Town. Kindly note this in an on-site position.The purpose of this role is to ensure effective demand and statistical forecasting for assigned categories in order to drive profitability through increased sales, improved margins, and working capital productivity.
- To ensure the accurate and effective creation and management of statistical, promotional, event and total forecasts using provided systems and tools for all new and existing product ranges
- To recognize and reconcile forecast exceptions to track and manage sales against forecast and validate forecast for OTB management
- To determine causal factors impacting forecasts and respond appropriately, (weather, moving events, promotions etc.)
- To ensure effective stakeholder management and engagement in order to determine trends, identify new products, evaluate risks and determine inventory and replenishment requirements
- To generate and deliver accurate and timely management reports and maintain key metrics against goals in order to analyze forecast performance and ensure forecast accuracy and inventory optimization
- To effectively analyze post promotional and event data to determine opportunities, improve future forecasts, and act as necessary for inventory disposition
- To effectively lead and prepare for the consensus forecast meetings with key stakeholders in order to enhance key insights and decisions taken
- To ensure that the history data cleansing process is followed in order to improve sales history
- To ensure the effective execution of the range review process and decision making in order to assist the Category Team to determine optimal range
- To look for opportunities to maximize sales potential and support the Category team to develop Category Operating Plans and other initiatives to achieve sales, margin and stock targets
- FMCG, Supply Chain and Logistics
- Data analysis models
- Ability to understand and fine tune algorithms for optimal forecast performance
- Execution of the new stores / lines / products process using required commercial acumen
- Understanding of customer needs and wants, trends, competitive environment and market share
- Financial planning models and methodologies
- Deep understanding of the consistent management and planning of the supplier base performance metrics, promotional planning cycle, product lifecycle, supply chain optimization for their products, business analysis and reporting
- Causal factor determination and event driven adjustments
- Deep analytical skills
- Excellent interpersonal and communication skills, to build relationships and drive consensus and collaboration across functional groups
- Business math acumen and analysis to comprehend financial information and reporting to make business decisions
- Forecasting consumer trends and buying habits 9 – 24 months in the future
- Complex decision making based on statistics, trends and opinions
- Presentation skills with focus being on oral and written communication skills
- Proficiency on MS Office Excel, Word, Outlook and Power Point, spreadsheets, databases
- Complex Problem solving
- Retail mathematical calculations (e.g. variance to last year, percent of total, turn, Open-to-Buy and sales per square foot)
- Strong negotiating and influencing skills
- Strong planning and buying experience with solid understanding of financial and statistical analysis of both
- 2-4 years’ experience with distributions requirement planning and other supply chain processes such as demand planning, production planning, scheduling and transportation
- 1-2 years planning and executing projects involving multiple groups across an organization desirable
- Experience with retail buying or logistics preferred
- Supply chain software knowledge advantageous
- Bachelor’s Degree in Statistics, Math, Decision Science, Business, related area or equivalent experience
- Deciding and Initiating Action
- Persuading and Influencing
- Presenting and Communicating Information
- Analysing
- Planning and Organising
- Adapting and Responding to Change
- Entrepreneurial and Commercial Thinking
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National Clinic Services Manager
Posted 11 days ago
Job Viewed
Job Description
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Cape Town
Contract: Permanent
Remuneration: Market Related
EE position: Yes
About our companyClicks Group
IntroductionThe Clicks Group is looking to bring in a new National Clinic Services Manager to work within the Healthcare Services department. The role is based at Clicks Head Office in Cape Town and will report into the Healthcare Services Manager.
Job Purpose:
To generate, develop, improve and implement a profitable business offering for clinics by developing new business opportunities in line with Clicks Healthcare strategy, by cultivating and managing internal, industry and government stakeholder relationships.
Job Objectives:
- To identify and develop new appropriate healthcare opportunities, services and business relationships, in line with the company’s health strategy, profitability expectations and legal requirements.
- To profitably manage the clinics, outside of operations, as a business by providing timeous reports on the progress and identifying and responding to trends.
- To effectively influence, network and reach decisions with business partners across functions for the effective implementation of strategy for the success of clinics.
- To manage the process of designing, developing and implementing all new and updated healthcare services, working across different departments of Clicks and using appropriate training and necessary change management processes.
- To drive continuous business process improvements and implement projects to embed clinic services excellence, manage risk and ensure quality patient care.
- To ensure ethical and legal compliance with the South African Nursing Council, good pharmacy and clinic practice and all other ethical and legal requirements in order to minimise professional risk and embed excellence in Primary Health Care.
- To drive integration between clinic services, dispensary and front shop operations.
- To lead, train and develop the Nursing Practitioners to ensure effective team development and delivery to meet business needs.
- Health related qualification (NP qualification, B.Pharm, QPB qualification, and other health related qualifications to be considered)
- Registered with SAPC
- 5 -10 years’ experience in a healthcare profession
- 2-3 years’ experience in a commercial business environment
- Best Practice in nursing/clinic services in retail
- Financial and business acumen
- Business process
- Relating and Networking
- Persuading and Influencing
- Deciding and Initiating Action
- Entrepreneurial and Commercial Thinking
- Applying Expertise and Technology
- Analysing
- Planning and Organising
- Presenting and Communicating Information
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#J-18808-LjbffrAudiologist Cape Town
Posted 11 days ago
Job Viewed
Job Description
Western Cape
Sector:Government
Category:Allied Health and Medical Professions
Job Title:Audiologist
Job Type:Locum
Availability:Shift Work – Ad Hoc or Rota
What you can expect:SD Recruitment requires consistent locum Allied Health & Medical Professions in Cape Town and surrounding areas for Employment Opportunities available at various locations including Clinics and Hospitals. With a clientele spanning the nation, SD Recruitment is the preferred provider for a diverse array of staffing needs, ranging from emergency shift coverage, Ad Hoc to long-term placements. At SD Recruitment, you have the autonomy to select your preferred working times and locations. Your career decisions are in your hands – it's all about your choice!
Duties & ResponsibilitiesJob Function:
Responsible for diagnosing, managing, and treating hearing, balance, or ear problems. Your primary focus will be to determine the severity and type of hearing loss a patient has and develop a plan for treatment.
- Confirmation of Registration with the HPCSA (Health Professions Council of South Africa) Relevant Qualification Certificate
- Professional Indemnity - Certificate of Medical Membership (South African Medical Association (SAMA)
- CV - with contactable references (uploaded when submitting your online application)
- Access to diverse locum opportunities
- Competitive compensation packages
- Professional support throughout the placement process
- Flexibility to choose shifts that fit your schedule.
Don't miss out on this chance to advance your medical career with SD Recruitment. Apply now by uploading your resume and our Compliance team will be in touch.
Package & RemunerationHourly
#J-18808-LjbffrSenior Demand Planner - (Personal Care)
Posted 11 days ago
Job Viewed
Job Description
Clicks is looking to recruit a Senior Demand Planner. The purpose of this role is to ensure effective demand and statistical forecasting for assigned categories in order to drive profitability through increased sales, improved margins, and working capital productivity.
Job Objectives- To be accountable for forecast accuracy within the allocated categories.
- To be accountable for optimized inventory levels within the allocated categories and minimum order quantity within the allocated categories.
- To partner with the Category Managers on the development of pre-season sales, markdown, margin, and inventory plans.
- To analyze and propose to the merchandising department top line shifts in the assortment investment at the category level.
- At the category level monitor projections, inventory flow and seasonal sell-off plans as well as validate monthly forecast for open to buy management.
- To recognize and reconcile forecast exceptions to track and manage sales against forecast and validate forecast for OTB management.
- To determine causal factors impacting forecasts and respond appropriately (weather, moving events, promotions etc.).
- To ensure effective stakeholder management and engagement in order to determine trends, identify new products, evaluate risks and determine inventory and replenishment requirements.
- To generate and deliver accurate and timely management reports and maintain key metrics against goals in order to analyze forecast performance and ensure forecast accuracy and inventory optimization.
- To effectively analyze post promotional and event data to determine opportunities and improve future forecasts.
- To effectively lead and prepare for the consensus forecast meetings with key stakeholders in order to enhance key insights and decisions taken.
- To ensure the effective execution of the range review process and decision making in order to assist the Category Team to determine optimal range.
- Retail / FMCG Demand Forecasting, Supply Chain and Logistics.
- Ability to understand and fine tune algorithms for optimal forecast performance.
- Execution of the new stores / lines / products process using required commercial acumen.
- Understanding of the consistent management and planning of the supplier base performance metrics, promotional planning cycle, product lifecycle, supply chain optimization for their products, business analysis and reporting.
- Financial planning models and methodologies.
- Understanding of customer needs and wants, trends, competitive environment and market share.
- Deep analytical skills.
- Excellent interpersonal and communication skills, to build relationships and drive consensus and collaboration across functional groups.
- Business math acumen and analysis to comprehend financial information and reporting to make business decisions.
- Forecasting consumer trends and buying habits 9 – 24 months in the future.
- Complex decision making based on statistics, trends and opinions.
- Presentation skills with focus being on oral and written communication skills.
- Proficiency on MS Office Excel, Word, Outlook and Power Point, spreadsheets, databases.
- Complex problem solving.
- Retail financial & mathematical calculations (e.g. variance to last year, percent of total, turn, Open-to-Buy).
- Strong negotiating and influencing skills.
- Strong planning and buying experience with solid understanding of financial and statistical analysis of both.
- 5 years’ experience in Demand Planning in a retail / FMCG environment.
- Distributions requirement planning and other supply chain processes such as production planning, scheduling and transportation.
- 2 - 4 years planning and executing projects. Experience with retail buying or logistics preferred.
- Supply chain software knowledge (BY / EP) advantageous.
- Bachelor’s Degree in Statistics, Math, Decision Science, Marketing, Business, related area or equivalent experience.
- Leading & Deciding
- Supporting and Cooperating
- Interacting and Presenting
- Analyzing and Interpreting
- Creating and Conceptualizing
- Organizing and Executing