682 Online Retail jobs in South Africa

Join to apply for the Assistant Store Manager- Clicks Mafikeng Crossing role at Clicks Group

2 days ago Be among the first 25 applicants

Join to apply for the Assistant Store Manager- Clicks Mafikeng Crossing role at Clicks Group

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Introduction

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Listing reference: click_020947

Listing status: Online

Apply by: 15 August 2025

Position Summary

Industry: Wholesale & Retail Trade

Job category: Retail Operations

Location: North West

Contract: Permanent

Remuneration: Market Related

EE position: No

About Our Company

Clicks Group

Introduction

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job Description

Job Purpose:

• To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
  
  

• To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
  
  

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: Relevant Retail/Business Management qualification (External applicants)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 2 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
  
  

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of people management
• Knowledge of competency based interviewing
• Numeracy skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
  
  

• Following instructions and procedures
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Working with people
• Analysing
• Leading and Supervising
• Entrepreneurial and Commercial Thinking
• Coping with Pressures and Setbacks
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Retail

Referrals increase your chances of interviewing at Clicks Group by 2x

Zeerust, North-West, South Africa 2 days ago

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Join to apply for the Assistant Store Manager role at Ares Holdings

Join to apply for the Assistant Store Manager role at Ares Holdings

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We’re on the hunt for a passionate and experienced Assistant Store Manager to help lead our Flagship footwear and apparel store in Sandton .

This role is perfect for a driven, energetic individual who thrives in a fast-paced retail environment and has a deep connection to youth culture, skate, music, and fashion. The ideal candidate will be a KPI’s and sales driven individual as well as a brand ambassador.

Responsibilities

• Support the Store Manager in all aspects of store operations, including team leadership, performance management, and achieving sales targets.
• Drive a high-performance culture through strong coaching, development, and motivation of the team.
• Ensure world-class customer experience by leading by example and setting service standards.
• Monitor store KPIs including sales, conversion, ATV, UPT, and inventory management.
• Lead visual merchandising execution and maintain high brand standards.
• Handle administrative duties including reporting, stock control, shrinkage, and compliance with health & safety policies.
• Take ownership in the absence of the Store Manager.
  
  

• We commit to the wellbeing of our team
• We work with a positive attitude
• We believe in our team
  
  

• 2+ years of retail leadership experience, preferably in a high-volume or flagship environment.
• A natural leader and role model with strong communication, coaching, and people skills
• KPI-driven with a proven track record of exceeding targets and growing business.
• A deep understanding of the skate and fashion culture with the ability to connect with our diverse customer base.
• Strong operational and organizational capabilities.
• Flexible and adaptable – weekend, evening, and holiday shifts are part of the game.
  
  

• You get to work for a rapidly expanding distributor with aspirational brands
• Comprehensive health benefit
• Quarterly Uniform allowance
• Staff discount (50% off for you and your family across all the brands within the group)
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Retail Apparel and Fashion

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Join to apply for the Assistant Store Manager (40hr) - Markham - Greenacres role at TFG (The Foschini Group)

3 days ago Be among the first 25 applicants

Join to apply for the Assistant Store Manager (40hr) - Markham - Greenacres role at TFG (The Foschini Group)

• Driving turnover to ensure achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
  
  

• Driving turnover to ensure achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
  
  

• A Grade 12 qualification
• A minimum of 3 years retail or admin experience
• Previous Retail Management experience
  
  

• Have an interest in fashion
• A passion for excellent Customer services and sales environment
• Figure and admin orientated
• Organised and thorough
• Profit and turnover driven
• Able to manage risk within the store
• Theability to communicate and persuade effectively at all levels
• Abilityto show initiative and be resourceful
• Abilityto source and implement effective solutions in a fast-paced environment
• Customer Service Delivery
• Office Systems
• Policy & Procedures
• Strategic Sales Planning
• Managing the Sales Process
• Customer Value Management
  
  

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Retail

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Join to apply for the Assistant Store Manager- Clicks Mafikeng Station role at Clicks Group

2 days ago Be among the first 25 applicants

Join to apply for the Assistant Store Manager- Clicks Mafikeng Station role at Clicks Group

Introduction

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Listing reference: click_020950

Listing status: Online

Apply by: 15 August 2025

Position Summary

Industry: Wholesale & Retail Trade

Job category: Retail Operations

Location: North West

Contract: Permanent

Remuneration: Market Related

EE position: No

About Our Company

Clicks Group

Introduction

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job Description

Job Purpose:

• To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
  
  

• To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
  
  

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: Relevant Retail/Business Management qualification (External applicants)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 2 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
  
  

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of people management
• Knowledge of competency based interviewing
• Numeracy skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
  
  

• Following instructions and procedures
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Working with people
• Analysing
• Leading and Supervising
• Entrepreneurial and Commercial Thinking
• Coping with Pressures and Setbacks
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Retail

Referrals increase your chances of interviewing at Clicks Group by 2x

Get notified about new Assistant Store Manager jobs in North-West, South Africa .

Zeerust, North-West, South Africa 2 days ago

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M-KOPA Johannesburg, Gauteng, South Africa

Join to apply for the Retail Training and Quality Assurance Lead role at M-KOPA

M-KOPA Johannesburg, Gauteng, South Africa

Join to apply for the Retail Training and Quality Assurance Lead role at M-KOPA

We are seeking a Retail Training and Quality Assurance Lead to join our dynamic M-KOPA South Africa team as we transform learning and development while building world-class capabilities across our retail operations.

As the Retail Training and Quality Assurance Lead, you will shape the Retail Customer and Agent experiences while building world-class capabilities within our retail function. This role is perfect for someone who thrives on excellence , embraces data-driven insights , and is passionate about developing people in a mission-driven environment.

You'll design and deliver comprehensive training experiences , drive strategic training innovation , and lead performance excellence through data-driven insights and quality assurance frameworks . Your work will directly influence customer journey optimization while ensuring compliance excellence and continuous improvement across all M-KOPA retail locations.

This is a transformational leadership opportunity , offering the chance to build training excellence and quality assurance frameworks that elevate team capabilities and customer outcomes across our expanding South African retail network.

About Us

At M-KOPA, we are committed to making everyday essentials accessible through flexible financing . As our Retail Training and Quality Assurance Lead , you will play a crucial role in enabling that mission by transforming learning and development and ensuring quality excellence across our retail operations.

You will design and deliver comprehensive training experiences for Stock Controllers utilizing classroom sessions and digital learning via our proprietary M-KOPA Academy . Your training will cover product expertise , system proficiency , customer handling mastery , and essential soft skills that drive performance excellence.

You'll analyze customer interaction patterns and performance data to identify skill enhancement opportunities, develop targeted training solutions , and create comprehensive assessment frameworks . Your role also encompasses strategic quality audits , performance analytics , compliance excellence , and customer journey enhancement through mystery shopping and service evaluation.

This role is designed for a learning and development leader who is analytically strong , coaching-focused , and committed to excellence . If you're ready to transform retail capabilities while ensuring quality standards that support financial inclusion across South Africa, this could be your opportunity to make a lasting impact.

Expertise

We are looking for an accomplished training and quality professional with a Bachelor's degree in a relevant field and Training and/or Quality Assurance certifications being a valuable plus , plus minimum 2 years in Retail or Customer service environments with demonstrated success in Training or Quality roles .

You will bring:

• Proven experience in retail or customer service environments with demonstrated success in training or quality assurance roles.
• Technical proficiency with advanced skills in CRM systems, Microsoft Office Suite, and Learning Management Systems.
• Communication excellence with outstanding verbal and written abilities and compelling presentation skills for diverse audiences.
• Analytical mindset with strong problem-solving capabilities, exceptional attention to detail, and data interpretation skills.
• Natural coaching and mentoring abilities with proven performance management experience and ability to drive continuous improvement.
• Understanding of retail operations, service center dynamics, and financial services regulatory frameworks.
• Training design expertise with ability to create comprehensive learning experiences across classroom and digital platforms.
• Quality assurance mastery with experience in audit frameworks, compliance monitoring, and performance evaluation systems.
  
  

• A mission-driven environment where your training excellence directly supports financial inclusion across South Africa.
• Transformational leadership role with opportunity to build training and quality frameworks from the ground up in a high-growth fintech.
• Direct impact on team capabilities and customer outcomes across our expanding retail network.
• Advanced learning technology access including our proprietary M-KOPA Academy platform for innovative training delivery.
• Competitive compensation and a values-driven culture rooted in innovation, inclusion, and empowerment.
• Professional development opportunities with a diverse, high-performing team committed to learning excellence.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Sales and Business Development

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Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant StoreManager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities :

Operational Management

Drive store performance to achieve and exceed sales targets.

Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

Ensure consistent implementation of merchandising and marketing standards.

Attract and retain a strong and loyal customer base.

Inventory Management

Oversee inventory controls and ensure effective stock management.

Monitor store performance in line with stock availability and customer demand.

Customer Service

Ensure exceptional customer experiences that exceed expectations.

Review and act on Mystery Shopper reports and customer feedback.

Resolve product and service-related complaints quickly and effectively.

Lead by example in reinforcing a customer-first culture among staff.

People Management

Train, develop and motivate staff to reach full potential.

Plan for succession and promote internal growth.

Manage performance consistently and fairly.

Foster a positive, engaging and productive working environment.

Administration & Compliance

Ensure strict adherence to company policies, systems, and procedures.

Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For :

Proven retail management experience

Strong leadership and people management skills

Excellent communication and organisational skills

Target and results-oriented mindset

Passion for customer service and retail excellence

Working Hours : Retail hours, including weekends and public holidays

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant StoreManager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities :

Operational Management

Drive store performance to achieve and exceed sales targets.

Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

Ensure consistent implementation of merchandising and marketing standards.

Attract and retain a strong and loyal customer base.

Inventory Management

Oversee inventory controls and ensure effective stock management.

Monitor store performance in line with stock availability and customer demand.

Customer Service

Ensure exceptional customer experiences that exceed expectations.

Review and act on Mystery Shopper reports and customer feedback.

Resolve product and service-related complaints quickly and effectively.

Lead by example in reinforcing a customer-first culture among staff.

People Management

Train, develop and motivate staff to reach full potential.

Plan for succession and promote internal growth.

Manage performance consistently and fairly.

Foster a positive, engaging and productive working environment.

Administration & Compliance

Ensure strict adherence to company policies, systems, and procedures.

Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For :

Proven retail management experience

Strong leadership and people management skills

Excellent communication and organisational skills

Target and results-oriented mindset

Passion for customer service and retail excellence

Working Hours : Retail hours, including weekends and public holidays

Job Purpose :

As a Retail Area Manager, you will be responsible for overseeing security operations within the retail sector across multiple locations. Your primary focus will be on ensuring the safety and security of our clients' assets, employees, and customers while maintaining a high level of service delivery.

Key Requirements :

• A-Grade Registered (Updated)
• Valid Driver's license
• Matric (Grade 12)
• Reside in the areas of Strand, Somerset West, Stellenbosch
• Proven experience in security management, preferably in a supervisory or managerial role.
• Strong leadership and team management skills.
• Minimum of 3 years working as a retail area manager.
• Excellent communication and interpersonal abilities.
• Sound knowledge of security practices, laws, and regulations.
• Ability to analyze data, assess risks, and make informed decisions.
• Proficiency in using security technology and systems.
• The ability to work under pressure.
• Confidence, drive, and enthusiasm.
• Decision-making ability and a sense of responsibility.
• Planning and organizational skills.
• Experience using relevant technology and equipment.
• Experience in reporting and emergency response planning.
• Excellent knowledge of security protocols and procedures.
• Solid understanding of budgeting and statistical data analysis.
• Working knowledge of MS Office.
• Retail Security Certificate will be an advantage.

Skills and knowledge

• Leadership skills.
• Knowledge of public safety and security.
• Thoroughness and attention to detail.
• Customer service skills.
• Patience and the ability to remain calm in stressful situations.
• Ability to monitor own performance and that of colleagues.
• Ability to accept criticism and work well under pressure.
• Business management skills.
• Investigation and issue resolution skills.
• Good knowledge of easy roster.

Duties and Responsibilities :

Operational Management :

• Supervise and coordinate security teams across multiple locations within the designated area.
• Implement and enforce security policies, procedures, and protocols to maintain a safe and secure environment.
• Conduct regular site visits to stores and other facilities to ensure compliance and address any security concerns.

Team Leadership and Development :

• Recruit, train, and mentor security staff to ensure they have the necessary skills and knowledge for their roles.
• Monitor team performance, conduct performance evaluations, and provide feedback for continuous improvement.
• Foster a positive work culture that promotes teamwork, professionalism, and excellence in service delivery.

Client Relationship Management :

• Build and maintain strong relationships with clients to understand their security needs and expectations.
• Act as the primary point of contact for client communication and address any security-related issues or inquiries.
• Collaborate with clients to develop and implement customized security solutions and strategies.

Risk Assessment and Mitigation :

• Conduct regular risk assessments and security audits at stores and other locations to identify potential vulnerabilities and threats.
• Develop and implement risk mitigation strategies and emergency response plans.
• Respond promptly to security incidents and emergencies, taking appropriate action to minimize risks and ensure safety.

Reporting and Documentation :

• Maintain accurate records of security incidents, investigations, and resolutions.
• Prepare and submit reports to management and clients regarding security performance, trends, and recommendations for improvement.
• Ensure compliance with regulatory requirements and industry standards.

Adherence to Policies :

• Adhere to all company policies, regulations, and safety standards while carrying out job duties.

Loss Control :

• Responsible for any losses that may occur in the Shoprite stores allocated to you.
• Attend shrinkage meetings with the client Shoprite.
• Attend stock takes of each store.

General :

• Visit each store at least once a week.
• Manage four (4) store openings and four (4) closings per month.
• Conduct locker searches and roadblocks at stores.
• Manage a security team.
• Ensure all sites are covered by 10:00 every day.
• Plan and draft monthly duty rosters, to be on site no later than the 10th of each month.
• Perform department checks in all Checkers, Shoprite, and Usave stores under your responsibility.
• Control budgets for security operations and monitor expenses.
• Attend operational meetings with other managers.
• Plan and perform store openings, closings, and roadblocks.
• Record all arrests within five (5) days of incidents.
• Investigate and resolve issues.
• Create security status reports for management.
• Attend monthly shrinkage meetings at all sites.
• Conduct monthly meetings with site security personnel.
• Respond to calls or complaints from Site Senior or Store Management.

We look forward to hearing from you!

Job title : Assistant Store Manager Miladys Eastrand Mall Gauteng

Job Location : Gauteng, Boksburg Deadline : August 24, 2025 Quick Recommended Links

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Job Description

• We’re looking for a strong, vibrant and self-disciplined Assistant Store Manager to lead and manage the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.

Responsibilities

Stock Management :

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write offs, breakages, recalls and returns.

Sales Growth & Profitability :

• Analyze sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness. This may include in-store marketing, competitor shopping, partnering / participating in local events and driving new accounts / memberships per targets (if applicable).
• Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.

Customer Experience Management :

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.

Leadership & Development :

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.

Qualifications

• Grade : 12
• 3 Years’ experience in an Assistant Store or Store Managerial position.
• Retail trade.
• Sales / Retail / Business Development jobs