285 E Commerce Specialist jobs in South Africa

Role Purpose

The purpose of the eCommerce Operations Specialist role is to execute operational efficiency across an assigned area and support the delivery of the operational goals and objectives of the eCommerce chapter. The role forms part of an operations team, ensuring the effectiveness of store and distribution operations through streamlining processes and executing training and development. The eCommerce Operations Specialist further supports efficient store operations by conducting frequent store visits, ensuring compliance to operational processes and service standards in store and across driver networks as well as investigating operational inefficiencies and identifying opportunities for improvements. The eCommerce Operations Specialist is an individual who is passionate about the customer and therefore drives processes to ensure the area is fulfilling its promises within agreed service level standards.

Role Description

Store Operations

Ensures a strong relationship is formed with all staff related to Sixty60 Operations:

• Act as hands on support to branches and Help Centre to resolve operational issues.
• Conduct regular store visits to drive performance and ensure processes and procedures are followed.
• Conduct store operational audits to ensure compliance.
• Identify operational inefficiencies through GAP / SWOT analysis.
• Communicate store audit findings and ensure resolution thereof.
• Attend store openings and support with the execution of the entire operational process.
• Coordinate the distribution of marketing material for new store openings.
• Implement operations flow from order injection to stores to handover to the driver and return and conduct product checks to increase the percentage of online orders.

Driver Network Compliance

Forge and maintain a good relationship with 3rd party delivery partners and staff:

• Visit stores to perform daily, weekly, monthly audits of the delivery network.
• Meet with compliance officers in the field to ensure agreed upon checks are conducted
• Ensure drivers obtain and maintain a good public image.
• Investigate driver complaints / discipline issues and resolve to completion.
• Ensure handover processes are adhered to.
• Conduct GAP and root-cause analysis to resolve any network complexities.
• Provide proactive, fast, and reliable feedback on queries and resolutions.

Training and Development

• Conduct needs analysis to understand training and development needs.
• Execute / facilitate training of new or existing processes.
• Draw up operational process flows and standard operational procedures as required.

Qualifications and Experience

• Degree of Diploma in Business, Retail Management, eCommerce or related – (preferred).
• +1 years’ experience in a similar capacity or role, executing store operations processes in a retail environment – (essential).
• Experience executing supply chain and logistics processes within a retail operations environment – (essential).
• Experience executing and facilitating training of retail operational procedures – (essential).
• Proficiency in MS Office 365 with well-developed Excel skills – (essential).

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

A dynamic and growing business is looking for an E-Commerce Supply Chain Specialist to plan, execute, manage and control activities associated with the effective receiving, handling, storage, logistics, and Supply Chain Administration for E-Commerce and the JHB Warehouses.

• Manage distribution and transport systems for the E-Commerce product range.
• Responsible for inventory control and warehousing.
• Order processing and Administration.

• Relevant Bachelor degree: BCom Logistics / Industrial Engineer or similar.
• Certified Supply Chain Professional (CSCP) – advantageous.
• At least 5 years’ experience in Supply Chain Management or Logistics Specialist role.
• Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• ERP knowledge (Pastel Evolution / IFS).

R600K C.T.C p/a.

JHB North.

Please email applications to to know more.

IMPORTANT TO NOTE: Should you not receive feedback within 2 weeks of applying, please accept that you did not qualify for this position. As per the POPI Act, your information will be deleted.

South African citizens only.

R6000 - Annually

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

The primary mission of our Account Manager is to be in charge of maintaining a good relationship with your assigned clients while ensuring that our products and services are bringing results for our clients. This will include coming up with innovative ideas for clients’ marketing campaigns, monitoring the performance of such marketing campaigns, and keeping an open channel of productive and fruitful communication with our clients.

You will also be responsible for leading teams consisting of professional Copywriters, Designers, and Account Managers’ Associates to ensure that your assigned clients’ marketing campaigns are executed smoothly. This involves activities such as outlining the client's campaign calendar, briefing new campaigns, delegating creative work, and ultimately overseeing the timely delivery of marketing campaigns.

• Effectively managing, overseeing, and ensuring that the marketing campaigns of your assigned clients are executed and performing well
• Building and maintaining a strong relationship with your assigned clients to ensure peak productivity, open communication, and establishing trust between our clients and Hustler Marketing
• Being in charge of the planning, development, and execution of marketing strategies (consisting of email campaigns, SMS campaigns, pop-ups, and flows) for your assigned clients (meaning that you’ll be managing about 40 unique marketing campaigns per month)
• Ensuring that the needs and expectations of your assigned clients are managed and met
• Working to improve the results from email marketing for your assigned clients
• Collaborating with team members to respond to client requests promptly
• Working alongside a team of experienced marketing professionals productively and harmoniously to ensure that the highest quality marketing campaigns are delivered to our clients
• Continuously staying in contact with your assigned clients, including leading and attending regular meetings with your clients
• Collecting and analyzing data to understand the consumers’ demographics and trends to forward the clients' marketing agenda and drive better results, setting new goals weekly
• Regularly reporting on the performance of the email marketing campaigns for your assigned clients, including reporting on aspects like revenue from email marketing, best-performing campaigns, results from A/B testing, and the measures taken to improve and optimize client revenue
• Working with the Service Department to maintain high work standards and ensuring that the set targets for your assigned clients are met in terms of Key Performance Indicators (KPIs)
• Keeping a tight grip on client churn (especially for your assigned clients), and implementing strategies to prevent clients from leaving the company, with the assistance of the Service Director
• Troubleshooting and assisting with any issues related to clients’ satisfaction and the performance of marketing campaigns as developed and executed by our team
• Being able to effectively and productively work with any type of client with minimal supervision
• Working on various tasks as part of the team of Account Managers
• Participating in the Account Managers’ group calls
• Participating in the training and skill-building sessions for Account Managers within the Service Department to improve their skills, performance, and overall expertise
• Acting as a liaison between clients and cross-functional teams to ensure the successful implementation of new services and products offered by Hustler Marketing
• Continuously working to identify new opportunities to expand services offered to clients through regular communication and relationship building
• Using data analysis techniques to create targeted campaigns for upselling our services to our client segments, and to present these service offers to clients in a compelling manner
• Continuously working to discover industry-wide best practices and standards and present your findings to the Account Managers’ Lead, the Head of Account Managers, and the Service Director
• Being available to assist with all internal service-related needs from other departments
• Directly reporting to the Account Managers’ Leads, the Head of Account Managers, and the Service Director (in that structural order)

• Full-time commitment while meeting our general availability for office hours
• An average of 140 tracked hours per month consistently
• Fixed-rate monthly salary paid in USD
• Receive contractor status after signing our non-disclosure agreement

• Exclusivity agreement (nullifying the possibility to work in a position of a similar nature while working for Hustler Marketing)

• Committing to a 30-day notice period after the first two months (with the first two months being the trial-and-adaptation period paid at full rate)
• Regular performance reviews every 9-12 months, with the first one being after 3-6 months
• Re-evaluation of the role and workload after 6-12 months

The ideal candidate must be someone with extensive working experience in managing client accounts effectively, as well as experience in email marketing. Such experience should include managing a team consisting of marketing professionals (such as Account Managers’ Associates, Designers, Copywriters, and other team members) to deliver marketing campaigns that are focused on driving sales.

The Account Manager must be able to act swiftly upon receiving urgent requests from clients and must be able to work consistently with high levels of accountability.

The right person will be professional and also have considerable leadership and managerial experience, as well as strong communication, presentation, and interpersonal skills to effectively communicate with clients and internal teams. Having been an Account Manager before, or having any agency experience is a great advantage.

Familiarity with various tools such as Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite is a must for this role. The candidate should also feel comfortable working in a remote environment. Availability, accountability, professionalism, responsiveness, and consistency are highly important factors for us, so the Account Manager should display these qualities when it comes to workload commitments and general availability during office hours.

• At least 12 months of experience working in a digital marketing role, together with at least 6 months of working experience in an email marketing field (Preference will be given to candidates who have worked with remote teams and team members from different countries or have any account management or agency experience)
• A proven track record of achieving success in a leadership role is a must, especially leading a team of creatives to deliver quality work that meets the needs of clients
• Must have the ability to work independently without compromising on work standards
• Must be highly accountable, responsive, and have an excellent ability to meet deadlines
• Great aptitude for working with people, problem-solving, and thinking critically / analytically, as these skills are essential for meeting the needs of our clients and resolving any issues or queries
• Possesses a growth and results-driven mindset, and can handle and implement constructive criticism
• Any remote work experience is a major advantage
• Excellent interpersonal skills to clearly and effectively communicate with clients as well as marketing professionals in our Service Department
• Must possess great problem-solving skills as it is essential for working with clients and resolving any queries, complaints, or issues
• Must have the ability to learn and adapt quickly, and possess excellent time management skills and high levels of focus, productivity, and efficiency
• Any knowledge or experience with email marketing, e-commerce, or Klaviyo is a huge plus

• Familiarity with working autonomously and managing your time (remote work experience is a plus)
• Must be available and responsive during office hours (Mondays to Fridays between 3-6 PM BCN time)
• Must consistently work 30-35 hours per week (i.e, 140 hours per month)
• Must have a stable internet connection and a laptop or PC, as well as be able to attend virtual video conferences
• Excellent verbal and written communication skills in English. You must be fluent in English, although English doesn't have to be your native language
• Being open to receiving feedback and constructive criticism and improving on it, as well as giving feedback of similar nature productively to your team

The main purpose of the Ads Creatives Strategist is to provide our clients with top-quality creative media. This may include researching and reaching out to potential content creators and keeping up-to-date with the ever-changing TikTok and Instagram Reels trends.

The Ad Creatives Strategist will need to develop a deep understanding of each individual clients’ brand, values, customer avatars, and specific requirements. This knowledge will be used to create detailed script briefs for chosen content creators, matching their brand guidelines and including full video footage concepts for the creative campaign.

In addition, the Ads Creative Strategist will be required to contact and liaise with potential content creators in order to put a team together for each project. Performing quality control duties on the received content to ensure that it meets guidelines will also be a part of this role.

The primary mission of our Ads Creatives Strategist is to ensure that we provide the highest quality creative ads possible to our clients. This involves gaining a deep understanding of each client’s unique needs, brand voice, values, and messaging, as well as maintaining an in-depth understanding of and keeping up with changing trends.

As our Ads Creatives Strategist, you’ll be working closely with content creators of your own choosing, whom you’ll be required to research, reach out to, and liaise with throughout the project. You may be required to communicate directly with clients on occasion.

• Strategizing script briefs based on current TikTok and Instagram trends
• Preparing detailed script briefs for content creators, including B-roll footage required
• Researching content creators to match each brand’s Customer Avatar goal for each testing concept
• Communicating with potential content creators regarding the scope of each project
• Ensuring the quality of Video Ad variations
• Selecting and arranging a content creator for each project
• Ensuring the quality of the content provided by the content creators
• Providing feedback on content received
• Keeping up with ongoing TikTok and Reels trends
• Assisting with any other tasks as required by the Product Manager

• Full-time commitment while meeting our general availability for office hour
• Receive contractor status after signing our non-disclosure agreement
• Exclusivity agreement (nullifying the possibility to work in a position of a similar nature while working for Hustler Marketing)
• Committing to a 30-day notice period after the first month

The Ads Creatives Strategist should possess a creative flair and a comprehensive understanding of social media trends and algorithms, particularly TikTok and Instagram Reels. Additionally, you will need to be able to identify and strategize for various customer avatars’ pain points, across a variety of different niches.

Great communication skills are a must, as you’ll be communicating with potential content creators, the rest of the creative team, and occasionally with clients. The right person for this job will also have excellent organizational skills, time management skills, and be able to plan ahead effectively.

• Proven experience in coming up with engaging creative content across a range of niches
• Demonstrable knowledge of social media trends, with particular emphasis on TikTok and Instagram Reels
• Excellent interpersonal skills to clearly and effectively communicate with content creators, colleagues, and clients
• The ability to come up with creative concepts based on current and foreseeable trends
• Must possess strong presentation, organizational, time management, and interpersonal skills to effectively deliver work of high quality promptly
• Must be highly accountable, responsive, and have an excellent ability to meet deadlines
• Great aptitude for working with people, problem-solving, and thinking critically / analytically
• Possesses a growth and results-driven mindset, and can handle and implement constructive criticism
• Any remote work experience is a major advantage
• Familiarity with working autonomously and managing your time (remote work experience is a plus)
• Must be available and responsive during office hours (Mondays to Fridays between 3-6 PM BCN time)
• Must have a stable internet connection and a laptop or PC, as well as be able to attend virtual video conferences
• Excellent verbal and written communication skills in English (you must be fluent in English, although English doesn't have to be your native language)
• Being open to receiving feedback and constructive criticism and improving on it, as well as giving feedback of similar nature productively to your team

• Very strong Excel skills essential for bulk product management and price updates.
• Experience working with e-commerce platforms (OpenCart, WooCommerce, Shopify or similar).
• Basic HTML skills for formatting product descriptions and page content.
• Excellent written and verbal communication skills.
• Strong organisational and problem-solving ability.

• Experience with Google Shopping, Facebook Marketplace, and social media management.
• Familiarity with Google Analytics or other website tracking tools.
• Customer service experience, both online and in-store.
• Basic image editing skills (Photoshop or similar).
• Understanding of e-commerce best practices, SEO, or digital marketing strategy.

• Experience working with South African suppliers using platforms like RapidTrade or TradeCentre.
• Familiarity with leading hardware and tool brands (e.g. Bosch, Makita, Ryobi, Stanley, Gedore, etc.)
• Prior experience in a hardware store, building supply company, or tool retailer will be a definite advantage.