2,575 Customer Support Representative jobs in South Africa

Overview

Big Bay, CPT | Office-based | Permanent
UK business hours
R15,000/month gross + discretionary bonus
Bring your customer service skills to a growing UK business – right from the shores of Cape Town.

We're hiring a Customer Service Representative to support a fast-growing UK-based eCommerce company specialising in LED lighting. This isn’t just a support role – it’s a chance to join a business where getting things right the first time is a company-wide obsession.

If you're sharp on the phone, quick with systems and thrive on solving problems before the customer even realises they had one – keep reading.

• Attending to calls, emails and webchats to answer queries
• Order issues: parcel redirection; missing items; returns
• Stock availability and product questions/explanations
• A focus on “right first time” service – it’s how the business stands out
• Liaie with the UK team and learn system to help improve process as you grow within the role

• Grade 12 Qualification
• 3+ years of customer service experience, preferably in eCommerce or product-based environments
• Solid CRM knowledge – ideally Freshdesk or Brightpearl , but any strong CRM experience is valued
• A cool head, great written and spoken English
• Confidence to own a customer issue from start to finish
• Friendly, can-do attitude with ability to multi-task
• Customer-centric
• Attention to detail, including ability to calculate pricing, which incl discounts & Vat
• Willingness to work UK hours from Cape Town

• Liaie with the UK team and learn system to help improve process as you grow within the role

• Stability + growth – Join a Cape Town office with big plans for growth, and be part of the foundational team.
• Strong culture – You’ll be working with people who take pride in showing up, helping others, and doing things properly.
• Clear purpose – No chasing KPIs for the sake of it. Just great support, done right.
• Rewarding work – Your performance and the company’s success contribute to a discretionary bonus.
• Healthy you – The team is working on introducing a private medical aid benefit for added peace of mind.

Ready to join a company that doesn’t just sell products, but stands out through exceptional service and employee satisfaction?

Apply now and let’s chat!

About the job Customer Support Representative Customer Support Representative

Monatgue Gardens & Century City (2 Locations)

We are looking for a proactive and customer-focused Customer Support Representative to join our team. If you excel at problem-solving, communication, and ensuring customer satisfaction, this is the perfect opportunity for you.

Responsibilities:

Customer Support & Issue Resolution

• Serve as the first point of contact for customer inquiries via email, phone, and chat.
• Address and resolve customer concerns promptly and professionally.
• Escalate complex issues to the relevant teams when necessary.
• Maintain detailed records of customer interactions and resolutions.

Order & Inventory Support

• Assist customers with order tracking, returns, and exchanges.
• Collaborate with the logistics team to resolve shipping and inventory-related inquiries.
• Provide accurate product information and availability updates.
• Work closely with sales and account management teams to ensure seamless customer experiences.
• Relay customer feedback to internal teams to improve products and services.
• Foster a positive and solution-oriented team environment.

Reporting & Process Improvement

• Track and report common customer issues to identify trends and areas for improvement.
• Suggest process enhancements to improve efficiency and customer satisfaction.

Key Skills:

• Strong problem-solving and conflict-resolution abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Excel, Outlook) and CRM systems.
• Patience and empathy when handling customer concerns.
• Ability to multitask and prioritise in a fast-paced environment.
• 1 -2 years of experience in customer support, retail, or a related role.
• A degree or diploma in Business, Communications, or a relevant field (preferred but not essential).
• Experience with CRM or helpdesk software is a plus.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.

Get AI-powered advice on this job and more exclusive features.

To develop and maintain profitable ongoing customer relationships to generate income for the business. To actively promote and sell the company products in order to achieve or exceed budgeted order intake, revenue and gross margins,

• To develop and maintain profitable ongoing customer relationships to generate income for the business.
• To actively promote and sell the company products in order to achieve or exceed budgeted order intake, revenue and gross margins.

• Seniority level : Not Applicable
• Employment type : Full-time
• Job function : Other
• Industries : Industrial Machinery Manufacturing

Nelspruit, Mpumalanga, South Africa

At aDrive, providing amazing support that establishes trust for riders, driver partners -our community- is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Customer Support Representatives are all about helping and educating both riders and drivers.

• Be a passionate advocate for Drivers and Riders while answering any questions that come your way.
• Deliver high-quality service across multiple support platforms (mainly tickets, email, phone).
• Create loyalty among new users and get our early adopters to fall in love with aDrive all over again.
• Triage issues and escalate them when necessary.
• Fluency in English and native languages
• Curiosity - you love learning how things work and you're always looking for ways to innovate
• Proficiency using computers (typing, quickly navigating between various tools)
• Excellent reading comprehension and writing skills
• Passion for helping others and creating exceptional support experiences
• Ability to handle multiple issues simultaneously
• Team collaboration skills

• A bachelor's degree or college experience preferred

• Modern office in Sandton city with excellent transport links
• Regular team events and social activities
• Comprehensive training and development opportunities

We encourage people from all backgrounds (including individuals with disabilities) who seek the opportunity to help re-define the future of mobility. If you feel certain that you are the perfect candidate for this position, then what are you waiting for? Apply and join our innovative team.

Company Introduction

We're part of a leading Recruitment-as-a-Service (RaaS) network powered by Hustler Marketing. Hustler Marketing is a full-service digital agency serving eCommerce stores and B2B brands globally, specializing in email & SMS marketing, UGC ads, creative production, and high-quality talent placement.

What sets us apart is our values: bold creativity, data-driven decision making, and a linchpin mindset. Nearly 75 clients across 5 continents trust us not only for campaigns, but also for building strong, scalable teams that drive long-term growth. Hustler Marketing recruits top talent across the Americas, Europe, and Asia, offering flexibility, global reach, and meaningful opportunities to shape client success.

As we expand our RaaS (Recruitment As A Service) talent pool, we're seeking stellar Customer Service Representatives who combine empathy, problem-solving, and professionalism. Your role will be central in supporting digital companies that collaborate with Hustler Marketing to build world-class customer experience teams.

About the Role

As a Customer Service Representative within our RaaS talent pool, you'll serve as the front line of support for users of digital platforms. Depending on client's and partner's requirements, you will manage queries through chat, email, ticketing systems, and occasionally phone, ensuring every interaction leaves a positive, professional impression.

You'll be expected to master products quickly, resolve account-level issues, escalate when needed, and collaborate with internal client teams to close feedback loops. The role demands attention-to-detail, patience, product knowledge, good communication and the ability to act autonomously, all while upholding high standards for company's success.

This role is a great fit if you enjoy finding solutions, communicating with people, thriving in structured workflows, but can also think on your feet when situations require flexibility. You'll help businesses protect customer relationships, reduce churn, and create memorable user experiences.

Mission Statement

The mission of this role is to ensure every user interaction reflects the quality promise of our RaaS network: fast, accurate, empathetic, and proactive support. You'll play a crucial role in protecting client relationships, improving user satisfaction, and ensuring customers remain loyal and supported.

General Responsibilities

The responsibilities of a Customer Service Representative include the following:

• Responding to incoming user queries (email, chat, ticketing), delivering solutions that are clear, helpful, and timely.
• Troubleshooting common usage, account, or billing issues with confidence.
• Escalate more technical or non-standard issues to specialist or product teams when needed.
• Diligent follow-ups to ensure complete resolution of support cases.
• Document interactions clearly in the support or CRM system; ensure records are accurate and helpful.
• Contributing to knowledge base materials, FAQs, and support content to improve self-service for users.
• Identifying patterns of issues and reporting feedback to product/operations teams for continuous improvement.
• Upholding service level expectations and maintaining consistency in tone, empathy, and brand standards.

Overall, the Customer Service Representative will play an important role in driving customer success and maintaining our clients' reputation for excellence by delivering exceptional support and ensuring reliability in the user experience.

Position Specifications

This Customer Service Representative role includes the following:

• Full-time commitment, 8 hours per day.
• Availability during appropriate office hours depends on the client's time zone (often European or US hours).
• Competitive compensation with potential for additional benefits.
• Full employee status with payroll, statutory benefits, and employment compliance.
• Paid annual leave and sick leave.
• Standard notice period according to the employment contract.

Requirements

About You

Profile

You are a dedicated support professional with strong communication skills and a customer-first mindset. Having 2+ years of experience in customer service, ideally within SaaS, tech, or digital-product environments. Capable of learning new platforms quickly, managing multiple support channels, and balancing empathy with efficiency.

Possess the ability to thrive in structured processes but can also adapt and exercise judgment when situations fall outside the script. Ability to explain things simply, follow through reliably, and escalate issues appropriately. You enjoy helping people and taking pride in leaving every customer feeling heard and supported. Working in remote or distributed teams is familiar to you; collaboration and clear communication are your strengths.

Detail-oriented and disciplined in how you manage customer interactions, keeping records accurate in CRM or ticketing systems, and ensuring every issue is tracked to closure. SaaS environments often move quickly, and you are comfortable handling a high volume of queries without compromising on quality. Can switch between multiple support tools with ease, manage competing priorities, and stay composed under pressure. Having the ability to spot recurring issues and provide actionable feedback to product or engineering teams adds value beyond the individual interaction.

Motivated by outcomes, not just closing tickets, but making sure the customer's problem is genuinely solved. You measure your success by customer satisfaction and retention, and understand that every support touchpoint can impact brand perception. Proactive by nature, you don't wait for problems to repeat but look for patterns, share insights, and contribute to knowledge bases or FAQ improvements. Ultimately, you see yourself not just as a problem-solver, but as a partner in strengthening the relationship between customers and the product.

Key Traits for This Position

The ideal Customer Service Representative in the RaaS talent pool is a well-rounded professional who combines empathy, communication, and problem-solving with strong organizational discipline. They excel at active listening and show patience in moments of user frustration, skillfully de-escalating situations while ensuring customers feel heard and supported. With clear written and verbal communication, they can translate technical or complex topics into simple, actionable explanations that users can easily understand. They bring strong organizational skills, managing multiple tickets at once with diligence in tracking, following up, and ensuring no issue is left unresolved. Guided by a problem-solving mindset, they are resourceful and effective even when existing processes don't fully address a case. Their approach is grounded in empathy and a customer-obsessed attitude, caring deeply about the overall user experience rather than just resolving tickets quickly. At the same time, they operate with autonomy and accountability, taking full ownership of support issues from start to finish while remaining adaptable to new platforms, tools, and evolving client needs.

Key Requirements

• Minimum 2 years of customer support experience (SaaS or tech/digital industries preferred).
• Proven experience handling high volume of user interactions via email, chat, or tickets.
• Familiarity with one or more support/CRM systems (e.g., Zendesk, Intercom, Freshdesk, Salesforce).
• Strong written and verbal English.
• Ability to learn software and product workflows quickly.
• Comfortable working remotely and coordinating across time zones.
• Educational qualification: Bachelor's degree or equivalent work experience preferred.
• Exceptional business-level English communication skills
• Self-starter with proven ability to work autonomously with minimal team overlap
• Team player motivated by achieving clearly stated stretch goals
• Excellent time management and organizational skills
• Diplomatic and persuasive communication style

DUTIES:

• Planned, frequency determined, customer visits.
• Provide technical assistance.
• Client contact.
• Ensure that parts and labour sales budgets are achieved.
• Technical diagnosis of customer problems.
• Provide immediate corrective action or feedback to service staff.
• Installations/machine hand overs including operator training & maintenance training.
• Commissioning of components.
• Condition assessment of Bell machines in the field.
• Do service and repair quotes.
• Carry out machine condition assessments.

REQUIREMENTS:

• Applicants must be qualified Earthmoving Mechanics.
• Good communication, Public Relations & report writing skills.
• Must be resourceful & self motivated.
• Good understanding of hydraulic, electrical & pneumatic circuit diagrams.
• Minimum of 5 years experience as qualified earthmoving mechanic.

IF YOU HAVE NOT HAD A RESPONSE TO YOUR APPLICATION WITHIN 4 WEEKS OF THE CLOSING DATE, PLEASE ACCEPT THAT YOUR APPLICATION HAS BEEN UNSUCCESSFUL.

DUTIES:

• Planned, frequency determined, customer visits.
• Provide technical assistance.
• Client contact.
• Ensure that parts and labour sales budgets are achieved.
• Technical diagnosis of customer problems.
• Provide immediate corrective action or feedback to service staff.
• Installations/machine hand overs including operator training & maintenance training.
• Commissioning of components.
• Condition assessment of Bell machines in the field.

REQUIREMENTS:

• Applicants must be qualified Earthmoving Diesel Mechanics.
• Good communication, Public Relations & report writing skills.
• Must be resourceful & self motivated.
• Good understanding of hydraulic, electrical & pneumatic circuit diagrams.
• Minimum of 5 years experience as qualified earthmoving mechanic

IF YOU HAVE NOT HAD A RESPONSE TO YOUR APPLICATION WITHIN 4 WEEKS OF THE CLOSING DATE, PLEASE ACCEPT THAT YOUR APPLICATION HAS BEEN UNSUCCESSFUL.

Company Description

FASTA is an innovative online credit provider dedicated to offering fast, reliable, and accessible financial solutions to South Africans. We pride ourselves on exceptional service, efficient processes, and a customer-first approach.

Role Description

We are looking for a Customer Support Representative to join our growing team. This is a full-time, on-site role located in the City of Cape Town. The ideal candidate will be responsible for assisting customers with inquiries, troubleshooting issues, maintaining accurate records of customer interactions, and ensuring a smooth and professional customer experience. The representative will also handle customer complaints and provide appropriate solutions in a timely manner. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Things you need to be great at

• Handling incoming customer queries via phone, email, and chat in a professional and timely manner.
• Providing accurate information about products, services, and account details.
• Assisting customers with account access, application processes, and troubleshooting.
• Escalating complex cases to the relevant departments when necessary.
• Maintaining accurate records of customer interactions using internal systems.
• Ensuring compliance with company policies, regulatory requirements, and data protection standards.
• Contributing to continuous improvement of customer service processes.

Minimum Requirements

• Matric Certificate (Grade 12) – essential.
• Previous customer service or call centre experience (advantageous).
• Strong communication skills in English (verbal and written); proficiency in additional South African languages is a plus.
• Computer literacy with the ability to work across multiple systems.
• Problem-solving mindset with a customer-first attitude.
• Ability to work independently and as part of a team.
• Experience in financial services or a fin-Tech environment is a plus.
• Ability to work in shifts, including weekends and public holidays, if required.

What We Offer

• Competitive salary.
• Opportunity to grow within a fast-moving FinTech company.
• Supportive team environment and modern workspace.

DUTIES:

• Planned, frequency determined, customer visits.
• Provide technical assistance.
• Client contact.
• Ensure that parts and labour sales budgets are achieved.
• Technical diagnosis of customer problems.
• Provide immediate corrective action or feedback to service staff.
• Installations/machine hand overs including operator training & maintenance training.
• Commissioning of components.
• Condition assessment of Bell machines in the field.

REQUIREMENTS:

• Applicants must be qualified Earthmoving Mechanics.
• Good communication, Public Relations & report writing skills.
• Must be resourceful & self-motivated.
• Good understanding of hydraulic, electrical & pneumatic circuit diagrams.
• Minimum of 5 years' experience as qualified earthmoving mechanic.

IF YOU HAVE NOT HAD A RESPONSE TO YOUR APPLICATION WITHIN 4 WEEKS OF THE CLOSING DATE, PLEASE ACCEPT THAT YOUR APPLICATION HAS BEEN UNSUCCESSFUL.