608 Customer Support Representative jobs in South Africa

Company Description

Playa Bets is South Africa's premier betting destination, offering an exciting online, mobile, and retail betting experience for sports enthusiasts and lucky number fans. With a strong national presence and fully licensed operations, Playa Bets is proudly 100% South African and committed to delivering world-class betting opportunities.

Role Description

We are looking for experienced Customer Support Agents to join our team in Mbombela (Nelspruit), Mpumalanga. This is a full-time, on-site role.

As a Customer Support Agent, you will be responsible for assisting customers with their inquiries, resolving issues, processing account adjustments, and ensuring a seamless customer experience. You'll play a key role in maintaining excellent customer relationships and supporting our mission of providing reliable, friendly, and efficient service.

Key Responsibilities

• Handle customer queries via phone, email, and in-person
• Provide accurate information about betting services and promotions
• Resolve complaints and escalate where necessary
• Process account updates and adjustments
• Maintain a high level of professionalism and customer satisfaction

Qualifications & Requirements

• Must reside in Mbombela (Nelspruit), Mpumalanga
• Proven experience in customer service or support (experience in betting/gaming industry advantageous)
• Strong communication and interpersonal skills
• Ability to thrive in a fast-paced environment
• Problem-solving skills with attention to detail
• Minimum: High school diploma (Matric)

If you are passionate about customer service and meet the requirements, we'd love to hear from you

Location: Mbombela (Nelspruit), Mpumalanga

To develop and maintain profitable ongoing customer relationships to generate income for the business. To actively promote and sell the company products in order to achieve or exceed budgeted order intake, revenue and gross margins.

Minimum Grade 12 N2 equivalent

N2 to N6 in Mechanic engineering

Earthmoving Mechanic with minimum 5 years of field service or workshop experience.

Experience in Techninal Sales within OEM or Engineering Inustries.

Maintain and improve customer relations.

Increase parts and service sales.

Carry out machine inspections on customer machines (care inspections).

Maintain and sell Care-Track and service contracts.

Resolve customer queries.

Support the machine sales function.

Support the product in the field.

Achieve set targets.

Promote company image.

Prepared to travel and work additional hours customer visits.

Our client is a leading provider of specialized sales and customer service solutions, working closely with dealers and end users to offer top-notch support for equipment, parts, and related services. They are committed to ensuring smooth operations through effective communication and resolution of issues, providing unparalleled service to their clients and partners in a fast-paced environment.

Location
:

Fully-Remote (Work from Home), 9 AM - 5 PM EST

Role Overview
We are looking for a Customer Service Representative to join our team and support our customers, dealers, and end-users. In this role, you will provide exceptional customer service, addressing a wide range of inquiries and resolving issues to ensure client satisfaction. You will be responsible for managing phone calls, order processing, coordinating with factory partners, and ensuring timely resolution of service and freight issues. The ideal candidate will be highly organized, detail-oriented, and proficient in handling multiple tasks in a fast-paced environment.

Key Responsibilities

• Customer Support & Communication

• Answer and direct phone calls efficiently, ensuring a positive and professional interaction with customers.

• Handle general inquiries related to discount programs, stock availability, lead times, and parts information.
• Provide support for freight damage issues and coordinate equipment replacements or credits as needed.
• Provide information on parts, freight estimates, and documentation (acknowledgments, invoices, approval drawings, cut sheets, etc.) to dealers and manufacturers.
• Assist with quotation requests, ensuring that all information is provided accurately and promptly.

• Coordinate with factory partners to address customer issues and ensure timely resolutions.

• Order Management & Data Entry

• Submit purchase orders received in-house to the correct factory for processing.

• Verify proper pricing, freight, and PO details to ensure accuracy before submission.
• Input purchase orders into the RepFabric system, ensuring all data is accurate and up to date.
• Record acknowledgments and invoices received from factories into RepFabric, ensuring proper documentation.

• Input estimated ship dates and tracking information into RepFabric, and relay this information to the associated dealer.

• Collaboration & Team Support

• Assist fellow team members by handling emails during backlogs or covering for colleagues on PTO/STO.

• Provide feedback regarding estimated ship dates and ensure clear communication of tracking information to dealers and clients.
• Continuously educate yourself on the products and services offered by all manufacturers represented by the company.

Qualifications & Skills

• Experience & Skills

• Strong communication and interpersonal skills, with the ability to effectively interact with both clients and internal teams.

• Excellent organizational and time-management skills, with the ability to prioritize tasks and handle multiple responsibilities efficiently.
• Ability to multitask in a fast-paced environment while maintaining a high level of accuracy.
• Proficiency in Microsoft Office and basic computer skills.

• Previous customer service or account management experience is preferred, especially in a fast-paced environment.

• Attributes

• Detail-oriented and able to manage large amounts of data and documentation with precision.

• Proactive and self-motivated, with the ability to work independently and take initiative.
• Team player, willing to step in and support colleagues when needed.
• Strong problem-solving abilities, with the capability to think on your feet and address customer concerns efficiently.

What Success Looks Like

• Timely and accurate processing of orders, ensuring customer expectations are met.
• Effective communication with customers, factory partners, and team members to resolve issues and provide solutions.
• High level of customer satisfaction, demonstrated through positive feedback and consistent service.
• Smooth workflow and collaboration with internal teams, ensuring all processes are followed and goals are met.

Opportunity
This is a fantastic opportunity to join a growing team that values exceptional service and strong client relationships. If you're looking to be part of a dynamic and fast-paced environment, where your attention to detail and problem-solving skills are highly valued, apply today to join a company that's committed to providing excellent service and maintaining long-lasting customer relationships

Application Process
To be considered for this role these steps need to be followed:

• Fill in the application form
• Record a video showcasing your skill sets

DUTIES:

• Planned, frequency determined, customer visits.
• Provide technical assistance.
• Client contact.
• Ensure that parts and labour sales budgets are achieved.
• Technical diagnosis of customer problems.
• Provide immediate corrective action or feedback to service staff.
• Installations/machine hand overs including operator training & maintenance training.
• Commissioning of components.
• Condition assessment of Bell machines in the field.

REQUIREMENTS:

• Applicants must be qualified Earthmoving Diesel Mechanics.
• Good communication, Public Relations & report writing skills.
• Must be resourceful & self motivated.
• Good understanding of hydraulic, electrical & pneumatic circuit diagrams.
• Minimum of 5 years experience as qualified earthmoving mechanic

IF YOU HAVE NOT HAD A RESPONSE TO YOUR APPLICATION WITHIN 4 WEEKS OF THE CLOSING DATE, PLEASE ACCEPT THAT YOUR APPLICATION HAS BEEN UNSUCCESSFUL.

DUTIES:

• Planned, frequency determined, customer visits.
• Provide technical assistance.
• Client contact.
• Ensure that parts and labour sales budgets are achieved.
• Technical diagnosis of customer problems.
• Provide immediate corrective action or feedback to service staff.
• Installations/machine hand overs including operator training & maintenance training.
• Commissioning of components.
• Condition assessment of Bell machines in the field.

REQUIREMENTS:

• Applicants must be qualified Earthmoving Mechanics.
• Good communication, Public Relations & report writing skills.
• Must be resourceful & self-motivated.
• Good understanding of hydraulic, electrical & pneumatic circuit diagrams.
• Minimum of 5 years' experience as qualified earthmoving mechanic.

IF YOU HAVE NOT HAD A RESPONSE TO YOUR APPLICATION WITHIN 4 WEEKS OF THE CLOSING DATE, PLEASE ACCEPT THAT YOUR APPLICATION HAS BEEN UNSUCCESSFUL.

Company Introduction

We're part of a leading Recruitment-as-a-Service (RaaS) network powered by Hustler Marketing. Hustler Marketing is a full-service digital agency serving eCommerce stores and B2B brands globally, specializing in email & SMS marketing, UGC ads, creative production, and high-quality talent placement.

What sets us apart is our values: bold creativity, data-driven decision making, and a linchpin mindset. Nearly 75 clients across 5 continents trust us not only for campaigns, but also for building strong, scalable teams that drive long-term growth. Hustler Marketing recruits top talent across the Americas, Europe, and Asia, offering flexibility, global reach, and meaningful opportunities to shape client success.

As we expand our RaaS (Recruitment As A Service) talent pool, we're seeking stellar Customer Service Representatives who combine empathy, problem-solving, and professionalism. Your role will be central in supporting digital companies that collaborate with Hustler Marketing to build world-class customer experience teams.

About the Role

As a Customer Service Representative within our RaaS talent pool, you'll serve as the front line of support for users of digital platforms. Depending on client's and partner's requirements, you will manage queries through chat, email, ticketing systems, and occasionally phone, ensuring every interaction leaves a positive, professional impression.

You'll be expected to master products quickly, resolve account-level issues, escalate when needed, and collaborate with internal client teams to close feedback loops. The role demands attention-to-detail, patience, product knowledge, good communication and the ability to act autonomously, all while upholding high standards for company's success.

This role is a great fit if you enjoy finding solutions, communicating with people, thriving in structured workflows, but can also think on your feet when situations require flexibility. You'll help businesses protect customer relationships, reduce churn, and create memorable user experiences.

Mission Statement

The mission of this role is to ensure every user interaction reflects the quality promise of our RaaS network: fast, accurate, empathetic, and proactive support. You'll play a crucial role in protecting client relationships, improving user satisfaction, and ensuring customers remain loyal and supported.

General Responsibilities

The responsibilities of a Customer Service Representative include the following:

• Responding to incoming user queries (email, chat, ticketing), delivering solutions that are clear, helpful, and timely.
• Troubleshooting common usage, account, or billing issues with confidence.
• Escalate more technical or non-standard issues to specialist or product teams when needed.
• Diligent follow-ups to ensure complete resolution of support cases.
• Document interactions clearly in the support or CRM system; ensure records are accurate and helpful.
• Contributing to knowledge base materials, FAQs, and support content to improve self-service for users.
• Identifying patterns of issues and reporting feedback to product/operations teams for continuous improvement.
• Upholding service level expectations and maintaining consistency in tone, empathy, and brand standards.

Overall, the Customer Service Representative will play an important role in driving customer success and maintaining our clients' reputation for excellence by delivering exceptional support and ensuring reliability in the user experience.

Position Specifications

This Customer Service Representative role includes the following:

• Full-time commitment, 8 hours per day.
• Availability during appropriate office hours depends on the client's time zone (often European or US hours).
• Competitive compensation with potential for additional benefits.
• Full employee status with payroll, statutory benefits, and employment compliance.
• Paid annual leave and sick leave.
• Standard notice period according to the employment contract.

Requirements

About You

Profile

You are a dedicated support professional with strong communication skills and a customer-first mindset. Having 2+ years of experience in customer service, ideally within SaaS, tech, or digital-product environments. Capable of learning new platforms quickly, managing multiple support channels, and balancing empathy with efficiency.

Possess the ability to thrive in structured processes but can also adapt and exercise judgment when situations fall outside the script. Ability to explain things simply, follow through reliably, and escalate issues appropriately. You enjoy helping people and taking pride in leaving every customer feeling heard and supported. Working in remote or distributed teams is familiar to you; collaboration and clear communication are your strengths.

Detail-oriented and disciplined in how you manage customer interactions, keeping records accurate in CRM or ticketing systems, and ensuring every issue is tracked to closure. SaaS environments often move quickly, and you are comfortable handling a high volume of queries without compromising on quality. Can switch between multiple support tools with ease, manage competing priorities, and stay composed under pressure. Having the ability to spot recurring issues and provide actionable feedback to product or engineering teams adds value beyond the individual interaction.

Motivated by outcomes, not just closing tickets, but making sure the customer's problem is genuinely solved. You measure your success by customer satisfaction and retention, and understand that every support touchpoint can impact brand perception. Proactive by nature, you don't wait for problems to repeat but look for patterns, share insights, and contribute to knowledge bases or FAQ improvements. Ultimately, you see yourself not just as a problem-solver, but as a partner in strengthening the relationship between customers and the product.

Key Traits for This Position

The ideal Customer Service Representative in the RaaS talent pool is a well-rounded professional who combines empathy, communication, and problem-solving with strong organizational discipline. They excel at active listening and show patience in moments of user frustration, skillfully de-escalating situations while ensuring customers feel heard and supported. With clear written and verbal communication, they can translate technical or complex topics into simple, actionable explanations that users can easily understand. They bring strong organizational skills, managing multiple tickets at once with diligence in tracking, following up, and ensuring no issue is left unresolved. Guided by a problem-solving mindset, they are resourceful and effective even when existing processes don't fully address a case. Their approach is grounded in empathy and a customer-obsessed attitude, caring deeply about the overall user experience rather than just resolving tickets quickly. At the same time, they operate with autonomy and accountability, taking full ownership of support issues from start to finish while remaining adaptable to new platforms, tools, and evolving client needs.

Key Requirements

• Minimum 2 years of customer support experience (SaaS or tech/digital industries preferred).
• Proven experience handling high volume of user interactions via email, chat, or tickets.
• Familiarity with one or more support/CRM systems (e.g., Zendesk, Intercom, Freshdesk, Salesforce).
• Strong written and verbal English.
• Ability to learn software and product workflows quickly.
• Comfortable working remotely and coordinating across time zones.
• Educational qualification: Bachelor's degree or equivalent work experience preferred.
• Exceptional business-level English communication skills
• Self-starter with proven ability to work autonomously with minimal team overlap
• Team player motivated by achieving clearly stated stretch goals
• Excellent time management and organizational skills
• Diplomatic and persuasive communication style

To develop and maintain profitable ongoing customer relationships to generate income for the business. To actively promote and sell the company products in order to achieve or exceed budgeted order intake, revenue and gross margins.

Jupidex (Pty) Ltd, which forms part of the Plennegy Group, is a market leader in Southern Africa regarding the distribution and service of high-quality equipment for Soil Preparation, Seeding, Spreading, Hay & Forage and Spraying. Founded in 1999, originally trading as Kverneland South Africa, the Head Office remains in Pietermaritzburg in the heart of the KwaZulu-Natal Midlands. With world renowned brands such as Kverneland, McHale,Andreoli, Toscano,?Kayhan Ertugrul, Izelmak and Carrarospray it emphasizes the passion Jupidex has for?distributing the best Agricultural products in Southern Africa?With extremely knowledgeable Sales Specialists and Product Managers supported by Jupidex branches and our extensive dealer networks, Jupidex makes it their goal to provide a professional service to the farmers in Southern Africa.

The following position has become available at Jupidex (Pty) Ltd: Customer Support Representative.

1.1.Technical support to dealers

?Provide timely and accurate technical assistance to dealers, including troubleshooting product issues, diagnosing faults, and guiding repairs.

?Act as the first point of contact for escalated technical queries to ensure minimal downtime for customers.

?Support warranty claims by verifying product concerns and ensuring compliance with company policies.

?Maintain strong relationships with dealers through regular follow-ups and proactive support.

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1.2.Spare parts marketing

?Promote genuine Jupidex spare parts through targeted awareness campaigns and dealer marketing support.

?Engage farmer study groups and host customer clinics to reinforce correct product use, maintenance, and safety.

?Guide dealers on inventory planning to ensure fast-moving and critical parts are always available.

?Collaborate with the sales team to align parts promotions with overall product sales objectives.

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1.3.Training to Dealer and Jupidex personnel

?Design and deliver structured training programs on product knowledge, technical servicing, and best operating practices.

?Facilitate both theoretical and practical sessions to strengthen skills, confidence, and competence.

?Measure training effectiveness through assessments, feedback, and follow-up support.

?Continuously update training content to reflect the latest technical developments and product innovations.

1.4?Product demonstrations and farmers days

?Represent Jupidex at farmer days, product demonstrations, and industry events.

?Prepare machines and materials to effectively showcase product features and benefits.

?Engage directly with farmers to address technical questions, gather feedback, and strengthen relationships.

?Collaborate with the sales and marketing teams to maximize exposure and lead generation from events.

1.5.Commissioning new machines.

?Support dealers during commissioning to build their capacity & strengthen customer confidence.

?Address customer concerns promptly and complete accurate handover documentation.

?Oversee installation, setup, and testing to ensure machines perform optimally before handover.

?Provide training to dealers and customers on correct operation, maintenance, and safety.

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Min:?Post-Matric Certificate/Diploma

Ideal:?Degree in agriculture/business/marketing or a related field

Min:?Driver?s License, Passport

Ideal:?Police clearance

Min:?On-the-job training, Computer Skills on Word & EXCEL

Ideal:?Implements, agricultural application technology and precision farming

Min:?Occupational Health & Safety

High level of product application knowledge: 3-5 years? experience

Our client, a leading organization in the education and training industry, is seeking a motivated and detail-oriented B2B Customer Support professional to join their growing team. This role will play a crucial part in managing customer support operations behind the scenes, handling user management, order processing, data entry, and inbox monitoring. The ideal candidate is organized, proactive, and comfortable working across multiple platforms to ensure seamless processes and exceptional client communication.

Location: Fully-Remote (Work from Home), 9 AM – 5 PM EST

Key Responsibilities

Customer Support Inbox Management

• Monitor and triage the customer support inbox, ensuring timely responses to inbound requests.
• Process orders and transactions efficiently while maintaining accuracy and organization.

Data Entry & User Management

• Perform accurate data entry, including setting up new users and updating existing customer details.
• Maintain up-to-date templates and ensure all information is correctly recorded for smooth fulfillment.

Cross-Brand Support

• Support multiple brands within the organization, ensuring alignment and consistency across customer support operations.

Ticket Management

• Use Zendesk and similar tools to manage tickets, track progress, and ensure all customer inquiries are addressed promptly.

Backend Administrative Support

• Assist with backend processes such as organizing templates, distributing materials, and managing incoming requests to enhance operational efficiency.

Qualifications

Experience

• 5+ years of experience in customer support, preferably in a B2B environment.
• Previous experience using ticket management systems (such as Zendesk) is highly valued.
• Background in client-facing roles, handling customer inquiries and service-related communications.

Skills

• Excellent written and verbal communication skills in English, with a professional and empathetic tone.
• Advanced Excel proficiency, including pivot tables and data manipulation functions.
• Strong organizational and time management abilities, with attention to detail and accuracy.
• Tech-savvy and comfortable learning new platforms quickly (training provided).
• Analytical mindset with strong problem-solving and critical-thinking skills.
• Eager to learn, adaptable, and proactive in improving systems and workflows.

What Success Looks Like

• Efficient Inbox Management: Customer requests are handled promptly and accurately.
• Smooth Administrative Operations: Data and user management processes run seamlessly.
• Cross-Brand Collaboration: Support efforts are aligned across all company brands.
• Professional Growth: The role evolves into a broader strategic or account management path over time.

Opportunity

This is an exciting opportunity for a B2B Customer Support professional to take ownership of key operational processes and play a vital role in ensuring client satisfaction. If you are detail-oriented, proactive, and ready to grow within a collaborative environment, this position offers a clear path toward professional development and long-term success. Apply now

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form
• Record a video showcasing your skill sets