2,363 E Commerce Management jobs in South Africa

• A Doctoral Degree in the Management and Commerce discipline.
• Currently at the academic rank level of Professor or Associate Professor.
• At least five (5) years experience in a higher education environment.
• At least three (3) years experience in a leadership position in an academic environment.
• A track record of DHET-accredited research publications commensurate with the academic rank level.
• Knowledge of the Faculty of Management and Commerces diverse range of qualifications, the Universitys policies, rules, and regulations related to teaching, learning and research.
• Evidence of successful postgraduate supervision, especially at doctoral level.

• Demonstrable experience in report reviewing and writing.
• Knowledge of the national higher education landscape.
• Membership of a professional body or scientific institution.
• Knowledge of national and international funding agencies, current research strategies and policies.

• Providing intellectual and academic leadership in the Faculty of Management and Commerce
• Providing the necessary support in implementing, monitoring, and evaluating the strategic direction of the University and Faculty.
• Spearheading awareness within the Faculty of Management and Commerce on the existing or future changes, challenges, and opportunities within the Higher Education (HE) sector, strategic direction and imperatives of the University and Faculty.
• Supporting the Dean in driving and ensuring proper compliance in respect of quality teaching and learning, research, community engagement and academic citizenship within the Faculty of Management and Commerce and provide the necessary interventions when necessary.
• Supporting the Dean in conceptualizing, examining, implementing, and reviewing the academic standards, processes, systems, and procedures at both the Faculty and departmental levels.

• Demonstrable track record of engagement with teaching and learning theory or theories and in curriculum development.
• Proven experience in managing or administering a Faculty Department, Academic Facility, Directorate or Unit.
• A track record in capacity building or development would be advantageous.
• The ability to review, develop and design academic modules, programmes or curricular would be an advantage.
• Sound interpersonal and communication skills.

• Ensuring the effective and efficient functioning of the Faculty of Management and commerce in respect of the students or student-related affairs: admissions, registrations, curriculum approvals, examinations, and graduation.
• Supporting the Dean in establishing areas of responsibility associated with leading and managing the work of the Faculty of Management and Commerce and that of the departments.
• Participating and encouraging participation in the various University and Faculty Committees, and being available to chair or lead some of the committees when nominated.

Summary

This role is responsible for managing inbound customer communication primarily through Respond.io, including WhatsApp Business, web chat, and social channels. The role involves direct customer service, order quoting, sales follow-ups, and maintaining strong digital communication standards. Occasional support will also be provided to the Takealot and Amazon sales platforms, ensuring flexibility and teamwork across the Online Sales Department.

Reports to: Sales Supervisor (Online)

Location: Stikland, Cape Town

Schedule: Monday - Friday, 08:00-16:30

Salary: Market related and commensurate with experience

• Customer Communication - Respond.io
• Manage all inbound messages via WhatsApp, website chat, and social platforms using Respond.io.
• Respond to clients professionally, efficiently, and in alignment with the company's brand voice.
• Issue quotes, images, product links, voice notes, and invoices directly through chat when required.
• Follow up with clients who have not completed their purchases.
• Record and tag all interactions accurately for reporting purposes.
• Escalate complex or unresolved queries to relevant departments.
• Ensure no chat or customer lead is left unattended.

• Create and send quotes and invoices based on Respond.io conversations.
• Organize delivery or courier once sales are confirmed.
• Provide tracking details, tax invoices, and post-sale confirmations.
• Follow up with customers post-sale to ensure satisfaction and encourage repeat business.
• Assist the Online Sales Supervisor with sales data, follow-up lists, or sales reports.

• Assist with basic Takealot and Amazon operations when required.
• Help with stock listings, order processing, and return coordination during peak or leave periods.
• Monitor and assist with support tickets on these platforms when delegated.

• Respond to sales leads via email, phone, WhatsApp, and Respond.io professionally.
• Log all orders and quotes accurately.
• Assist team members with admin or sales overflow when required.
• Participate in team meetings, updates, and training sessions.
• Maintain clear records and accurate documentation of all customer interactions.

• At least 1-2 years' experience in customer service or online sales support.
• Experience with Respond.io or similar CRM/chat management platforms.
• Exposure to Takealot, Amazon, or e-commerce backends is advantageous.
• Excellent written and verbal communication skills.
• Strong working knowledge of MS Office/Google Workspace.
• Knowledge of catering/hospitality equipment is a plus but not essential.

• Friendly, engaging, and professional communication style.
• Strong attention to detail and follow-through.
• Highly organised and self-motivated.
• Comfortable with fast-paced digital customer interactions.
• Calm under pressure and solution-focused.
• Tech-savvy with a willingness to learn new systems.
• Collaborative and team-oriented mindset.

If you meet the above requirements and are eager to be part of a dynamic online sales team, we invite you to apply.

Who are we?
We are a fast-growing company with a dynamic online sales team that’s motivated and energetic, but still developing in terms of structure, sales process, and leadership. We are passionate about results and growth - both as a business and for the people in it – and we’re looking for someone who can help shape our future success.

Who are we looking for?
A hands-on, experienced Head of Online Sales (or Sales Team Lead) who is passionate about coaching, developing talent, and leading from the front. You will need to bring strong structure, clear processes, and day-to-day mentorship to a young team that’s eager to succeed but in need of guidance. This role is fully remote, and ideal for someone based within ±3 hours of CET.

What will you do?

• Lead, train, and mentor the sales team through daily roleplays and feedback sessions

• Review sales calls and provide actionable, constructive input

• Develop and refine sales scripts and sales processes

• Drive your own sales to stay product-aware and model best practice

• Instill accountability and structure in the team’s daily sales approach

What do you need?

• 5+ years of sales experience, with at least 3 in a leadership role

• Experience working with sales frameworks and structured methodologies

• Confidence using Excel or Google Sheets

• A strong coaching and mentorship track record

• Experience writing and optimising sales scripts

• A proactive, fast-paced, and results-driven mindset

• Excellent communication skills and a hands-on leadership style

• Located within ±3 hours of Central European Time

• Doctoral qualification in any of the disciplines in the Faculty of Management and Commerce
• Minimum Associate Professor academic rank level
• Possession of an NRF rating would be an advantage
• At least five (5) years of experience in research and teaching in the higher education sector
• At least three (3) years in a leadership position in an academic environment
• Extensive research publication track record in peer-reviewed journals relevant to a senior academic rank level
• Evidence of experience in report writing
• Knowledge of the Universitys research and internationalization policy, rules and regulations
• Demonstrable understanding of national and international research environments
• Evidence of successful Masters and Doctoral supervision
• Evidence of research capacity building and mentorship
• Evidence of fundraising and generating external research grants

• The duties pertaining to the Deputy Dean post will be performed in addition to those pertaining to the incumbents substantive / primary position in the University.
• The incumbent will assist the Dean of the Faculty in relation to all matters that may be referred to him/her by the Dean, especially matters related to research, ethics, supervision, innovation and internationalization.
• Liaising with all heads of departments, institutes, centres and units in the Faculty in order to monitor, support and collect information related to research, ethics, postgraduate studies, postdoctoral fellows, innovation and Internationalisation.
• Regularly report on these activities in writing to all relevant Faculty and University committees.
• Chairing and/or attendance of all relevant Faculty and University research, postgraduate education, community engagement and internationalization meetings.

Role Purpose:

The Online Sales Administrator at FRÜT SA (Pty) Ltd is responsible for managing and optimizing sales operations to enhance online customer experience and drive revenue growth. This role ensures the accurate processing of online orders, maintains stock levels, coordinates deliveries, and provides excellent customer service.

Qualifications and Experience:

• Matric certificate/ Grade 12.
• Previous online and/or sales administration experience is a must.
• Sage X3 experience would be considered an advantage.
• Microsoft Suite experience.

Responsibilities:

• Tracking online orders by ensuring stock leaving stores via online store is correctly invoiced and accurately packed.
• Communicate expected delivery dates and follow up with customers to ensure timely delivery.
• Expand and grow online sales.
• Manage the day-to-day online operations.
• Assist with delivery route planning for Online and Drop shipments.
• Check and manage adequate stock levels for online and consignment stores.
• Process returns accordingly with credits and refunds or through coupons.
• Assist with stock take for online stock and consignment stock.
• Process and track online orders from back end to automatic sales order to invoice.
• Ensure all orders are packed timeously.
• Ensure paperwork is completed and filed correctly.
• Assist with Factory Shop and Online orders.
• Manage the and online orders email boxes.
• Follow up immediately on customer queries and complaints, resolving them through excellent customer service.
• Manage sample procedures including recording, issuing, organizing stock and arranging delivery.
• Develop positive working relationships with support in divisions and operations team to ensure proper operational support.
• The sales contact point needs to be occupied at all times during normal business hours.
• Present the company in a professional, pleasant, constructive manner.
• Adhere to high ethical standards and comply with all regulations/applicable laws.

Skills and Knowledge:

• Strong organizational, communicative and administrative skills.
• Strong customer service and problem-solving skills.
• Attention to detail and ability to multitask.
• Calm and professional demeanor.

Benefits:

• Provident Fund.
• Medical Aid.

Company Description

diginu is a cutting-edge tech company specialising in on-demand food, drinks, grocery ordering and delivery. Our app is available on both Apple App Store and Google Play. We are rapidly expanding in South Africa with the vision of becoming a global leader in the on-demand ordering industry.

Role Description

This is a part-time or full-time remote role in our marketing team at diginu. The successful candidates will onboard restaurants, grocery stores and liquor stores in South Africa, and every order placed on diginu at those stores will result in commission, every single time. As a result, the commission can become significant. It is dependent on own effort.

This industry

R50 billion + will be spent in 2025 on online food ordering in South Africa and 21.1 million people will order online. So, this industry is HUGE and as a result, the commission is far above industry standard for marketing opportunities.

Zoom Webinar Event

We have a LIVE Zoom Webinar event on Tuesday 26 August at 20:00 - 21:00 where we will share all the information with the new team members.

Qualifications & Requirements

Knowledge on MS Excel

Marketing experience

Strong analytical and problem-solving skills

Excellent communication and interpersonal abilities

Ability to work independently and remotely

Experience in the tech or e-commerce industry is a plus

Must be a South African Citizen. If not, please do not apply

Job description

Futurama, a premier retailer specializing in products for hunting and outdoor is seeking an experienced and dynamic Online Sales Executive. This senior role is critical to driving our online sales operations and ensuring seamless administrative management of sales processes. The ideal candidate will have a proven track record of success in online sales and a commitment to excellence in customer service.

At Futurama, we pride ourselves on offering outstanding customer service through expert advice. Our product categories include Night Vision, Shooting Optics, Sport Optics, Astronomy, Air Rifles, Renewable Energy, and more. We are looking for a diligent individual who embodies integrity and professionalism, ready to excel in a customer-centric role and demonstrates a keen interest in, or experience with, our product categories.

Position Overview:

Location:

Futurama HQ, Somerset West, Western Cape

Objective:

To drive online sales performance, manage all related administrative tasks, and deliver exceptional customer service, contributing to the overall growth and success of our online retail operations.

Key Responsibilities:

• Develop and implement strategic sales initiatives to boost online revenue.
• Oversee all administrative tasks related to sales, including order processing, customer inquiries, and after-sales service.
• Manage product listings, pricing, promotional activities, and inventory for the online store.
• Provide superior customer service by addressing queries, solving problems, and providing expert advice to ensure customer satisfaction.
• Collaborate with cross-functional teams to ensure a cohesive and seamless online customer journey.
• Monitor and analyze online sales metrics to identify growth opportunities and foster innovation.
• Stay abreast of e-commerce trends and best practices to drive continuous improvement.
• Participate in annual stock take and manage online inventory levels.

Qualifications:

• Minimum of 5 years of experience in online sales, with a successful track record of meeting and exceeding sales objectives.
• Extensive experience in e-commerce platforms and online retail environments.
• Background in any of the key categories we specialize in is highly advantageous.
• Matric certificate required; tertiary degree in Business, Marketing, or a related field is preferred.
• Proficiency in both English and Afrikaans.
• Exceptional verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• A keen interest in outdoor activities, from camping to hunting.

Company Benefits:

• Competitive compensation package, including a base salary and uncapped commissions (attached is the sliding scale on which commissions are based).
• An engaging and vibrant workplace culture.
• Opportunities for career advancement and personal development within a rapidly expanding organization.

Application Process:

Please submit your application, including a comprehensive resume and a recent photograph, to express your interest in joining our team. This position requires full-time commitment at the office itself, with hours spanning Monday to Friday (8:00 AM to 5:00 PM).

Starting salary will be R10,000 per month, with the potential for additional earnings through uncapped commission.

Location Requirements:

Candidates must be able to commute to Somerset West reliably or be willing to relocate before commencement of their contract.

We are excited about the possibility of adding a dedicated and enthusiastic professional to our team. Apply today to become part of our growing, innovative company.

Commission Structure:

0-300k : 0.5%

300k-500k : 1%

500k-750k : 1.5%

700k-infinite - 2%

Job Type: Full-time

Pay: R10 000,00 per month

Work Location: In person