210 E Commerce Manager jobs in South Africa

About Us
Who we are:
Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Job Description
Ecommerce Strategy and Revenue Growth:
Develop and execute the ecommerce roadmap/ strategy with management to achieve revenue, conversion, and customer acquisition goals. Ensure the ecommerce channel complements and strengthens Samsonites retail distribution strategy. Support and Work closely with store retail team.

Site Functionality And Optimisation
Maintain the five ecommerce platforms to ensure daily operational functionality, stock accuracy and seamless transaction processing.

Lead continuous improvement of the online experience, optimising site structure, navigation, product pages, and discuss and gain agreement on merchandising strategies to improve usability.

Customer Journey And Experience
Deliver a best-in-class customer experience by ensuring the ecommerce journey is seamless, responsive, and aligned with Samsonite's brands' values. Drive initiatives to improve retention, average order value, and customer lifetime value.

Digital Performance And Analytics
Monitor ecommerce KPIs including traffic, conversion rate, bounce rate, AOV, and ROAS. Leverage data to identify opportunities, test solutions, and refine strategy. Build dashboards and reporting tools to support performance tracking and insights sharing with management. Oversee SEO and AdWords Optimisation by collaborating with the digital agency. Hold a weekly meeting with the Digital marketing agency to ensure that tasks are completed in alignment with the set goals. Monitor progress and suggest changes to the Google AdWords campaigns optimisation process, which will be executed by the digital agency. Conduct monthly performance meetings with digital agency. Share results or strategy changes with management.

Campaign and Product Launch Execution
Plan, manage and coordinate the online execution of brand campaigns and new product launches, working closely with management, inhouse team and outsource partners to ensure timely and accurate rollout across all digital touchpoints

CRO
Implement conversion rate optimisation strategies. Partner with outsourced development team and in house team to deliver best in class product experiences (product page optimisation), product recommendations, dynamic content, personalised email campaigns

Oversee the customer service:
Supervise the customer service department to ensure all interactions are handled accordingly
.
Provide additional support, including advice and suggestions, to the Customer when needed.Step in and call or answer customers queries when required

Budget Management
Manage the ecommerce budget, ensuring spend is prioritised for growth-driving activities in keeping Samsonite ahead of local competitors. Track and report on budget performance in alignment with local and European business goals.

Weekly and Monthly Meetings
Provide weekly and monthly ecommerce performance reporting to local and European management teams.

Hosting: Manage hosting environments (This will change once BigCommerce is implemented)

• Currently hosting with xNeelo and DNS through Cloudflare
• Monitor Cloudflare
• Problem solve any issues that may arise with Dev house or with the vendor
• Bot management (either or within Cloudflare)

Experience Required

• Minimum of 5 years' experience in an ecommerce or digital performance role, ideally within the premium goods sectors.
• Proven track record of driving revenue growth and optimising digital customer journeys.
• Experience working with ecommerce platforms and content management systems (e.g., Wordpress WooCommerce, experience with Bigcommerce will be an advantage).
• Experience in digital performance marketing, including PPC, SEO, Google Analytics, and email marketing tools such as MailChimp.
• Strong proficiency in Microsoft Office (Excel, PowerPoint, Word) and Google Analytics (GA4 preferred).
• Experience in managing ecommerce sales, including revenue forecasting, target setting, and performance reporting.
• Hands-on experience with ecommerce platforms and CRM tools like Metrorik
• Familiarity with digital advertising platforms including Google Ads, Meta Ads Manager, and other paid social tools.

Competency

• Ability to work under pressure
• Managing digital content, tracking metrics, and optimising user experience.
• Ability to manage multiple projects, meeting deadlines and achieving commercial goals.
• Comfortable in a fast paced, changing environment, managing both short term and long term priorities.
• Ability to adjust quickly when required to do so i.e. launch a campaigns in a moment's notice
• Strong teamwork skills with the ability to collaborate across departments, European teams and with external partners.
• Have an understanding of the latest ecommerce and digital marketing trends and tools
• Focused on improving the customer experience and driving retention through digital touchpoints and Samsonite's retail footprint

Ability to and knowledge of the following applications is beneficial:

• Xneelo – Intermediate / Advanced
• CloudFlare – Advanced with DNS experience
• WordPress – Intermediate / Advanced
• WooCommerce – Intermediate / Advanced
• MySQL – Advanced
• MailChimp – Intermediate
• Google GA4 – Intermediate/ Advanced
• Google Ad's – Intermediate
• Google Search Console – Intermediate/ Advanced
• Google MyBusiness – Beginner / Intermediate
• Google looker studio – Intermediate
• Google Docs and Sheets – basic
• Meta – Intermediate/ Advanced
• Product Feeds both Google and Meta - Intermediate/ Advanced
• Tracking and Pixel knowledge - Intermediate/ Advanced
• Metorik – Beneficial - Basic knowledge (Not many people know of Metorik)
• BigCommerce – Beneficial - Basic knowledge will need training
• Microsoft Office - Intermediate
• Word, PowerPoint - Intermediate
• Excel – intermediate / Advanced
• TextFile – (CSV) intermediate
• - Basic / Intermediate
• Tawk Online chat - Intermediate
• TakeAlot Marketplace – Intermediate
• Amazon – Basic / Intermediate

About The Team
Why you'll love working here:

• Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.
• Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What We Value
At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

• Develop and implement a comprehensive e- commerce online sales platform from start to end with strategy for the South African market.
• Analyze online market trends and customer data to identify growth and expansion opportunities.
• Ensure that all products, prices, and stock levels are accurate and up-to-date.
• Optimize the website for speed, user experience (UX), and mobile-friendliness.
• Manage integrations with payment gateways (PayFast, PayGate, Ozow, etc.) and delivery partners (The Courier Guy, PUDO, Fastway, etc.).
• Plan and manage digital campaigns across Google Ads, Meta (Facebook/Instagram), TikTok, and email.
• Collaborate with the marketing team to develop SEO, social media, and content strategies.
• Analyze campaign performance and optimize ad spending for maximum return on investment (ROI).
• Monitor daily, weekly, and monthly online sales, conversion rates, and average order value.
• Use analytical tools (Google Analytics, Meta Business Suite, etc.) to measure performance.
• Prepare management reports with recommendations for improvement.
• Ensure a smooth ordering process, accurate inventory levels, and timely delivery to customers.
• Develop strategies for customer retention, loyalty programs, and feedback processes.
• Handle escalations and coordinate with customer service and logistics teams.
• Collaborate with third-party partners (web developers, marketing agencies, delivery companies)
• Lead a small e-commerce support team or coordinator.
• Ensure that all online processes comply with POPIA and data security requirements.

• Degree in Marketing, E-commerce, Business Management, or a related field.
• Digital marketing or data analysis certification (e.g. Google Ads, HubSpot, Meta Blueprint) is an advantage.
• Minimum 3–5 years of experience in e-commerce or digital marketing within a South African retail environment.
• Experience with online sales platforms (Shopify, WooCommerce, Takealot Seller Portal, etc.).
• Knowledge of local payment gateways, logistics partners, and online consumer behaviour in South Africa.
• Strong strategic and analytical thinking.
• Proficiency in Google Analytics, SEO, PPC, and social media marketing.
• Good project management and team leadership skills.
• High attention to detail, accuracy, and customer experience.
• Exceptional leadership abilities, with a proven track record of effectively managing teams and driving results.
• Strong analytical skills, capable of interpreting data and market insights to inform decision-making.
• Excellent communication and interpersonal skills, with ability to build relationships and collaborate effectively with internal and external stakeholders.
• A commitment to excellence and a proactive approach to problem-solving.
• Proven ability to work in fast-paced environments, learn quickly and think strategically.
• Ability to identify and resolve problems timeously and accurately.
• Excellent communication skills internally and externally with interpersonal skills being flexible and adaptable.
• Ability to work under pressure and support others within team.
• Ability to understand the company as well as customer requirements being creative to ensure the ability of obtaining the correct and appropriate solutions with the skill to articulate the necessary information to company standards are kept and customer needs are met.

We are looking for an experienced E-commerce Operations Manager to lead and manage our operations team of over 120 people across fulfilment, supply chain, customer service, and projects. This role ensures smooth day-to-day operations while driving growth and long-term improvements.

Requirements

• Bachelor's degree in engineering, logistics, supply chain, or related field.
• Fluent in Afrikaans and English.
• Minimum 5 years' experience in operations or e-commerce.
• Strong people management experience across all levels.
• Exposure to Lean, Six Sigma, or similar improvement methods.
• Familiarity with ERP/WMS systems (advantageous).
• Excellent project management, time management, and problem-solving skills.
• Strong eye for detail and passion for customer experience, operations, and

e-commerce.

Key Responsibilities

• Manage and motivate staff, build a positive work culture, and oversee performance and HR administration.
• Oversee warehouse operations in Cape Town and Johannesburg: logistics, stock control, packing, safety, facilities, and fleet.
• Ensure efficient order fulfilment: on-time dispatch, quality checks, and close collaboration with customer service.
• Deliver excellent customer experiences and resolve service queries quickly.
• Manage supply chain and inventory: control stock, reduce waste, apply FIFO/FEFO principles, and improve supplier-to-customer processes.
• Oversee product quality, food safety, and cold chain compliance.
• Lead continuous improvement projects, implement new tools/systems, and support process optimisation.
• Manage budgets, KPIs, reporting, and cross-departmental workshops.

Company Description

We suggest you enter details here.

Role Description

This is a contract remote role for an E-commerce Store Manager. The E-commerce Store Manager will be responsible for overseeing daily operations of the online store, managing product listings, handling customer service inquiries, and ensuring a seamless online shopping experience. They will also be tasked with coordinating marketing campaigns, analyzing sales data, and working with the fulfillment team to manage inventory.

Qualifications

• Experience in e-commerce management and online retail operations
• Skills in digital marketing, content creation, and SEO
• Proficiency in using e-commerce platforms and tools
• Strong analytical skills and ability to interpret sales data
• Excellent customer service skills and experience in handling customer inquiries
• Ability to work independently and manage time effectively in a remote setting
• Bachelor's degree in Business, Marketing, or a related field is preferred

Job grade:
9
Department:
SA Sales

Reporting to:
Head of On-Trade
Division:
Commercial & Support

Location:
Paarl

Purpose:
To drive commercial growth and brand performance within the e-commerce channel by managing key external customer accounts across the Pure Players (e.g. Takealot, Amazon, One Day Only) and Bricks and Clicks (e.g. Checkers, Pick n Pay, Norman Good fellows) sub-channels. Serving as the strategic link between KWV and its e-commerce retail partners, the position focuses on building strong relationships, delivering tailored execution, and ensuring sustainable, profitable growth.

Minimum requirements:

• Bachelor's degree in Marketing, Business, or a related field.
• 3–5 years' proven experience in e-commerce or sales account management within the FMCG industry.
• Strong understanding of digital commerce platforms and online retail dynamics.
• Excellent negotiation, relationship management, and analytical skills.

Skills required:

• Commercial acumen and strategic thinking.
• Strong interpersonal and stakeholder management skills.
• Analytical, detail-oriented, and data-driven.
• Ability to work cross-functionally in a fast-paced environment.

Job summary:

• Manage assigned e-commerce accounts as the primary point of contact, ensuring effective communication, relationship building, and issue resolution.
• Develop joint business plans with accounts, including sales targets, promotional activities, and growth initiatives.
• Lead annual negotiations on trading terms, pricing, and promotional investments.
• Implement pricing strategies, promotions, and new product launches to drive sales.
• Partner with Customer Marketing to deliver best-in-class digital shelf presence and brand visibility.
• Analyse performance metrics (sales, traffic, conversions, basket size) to identify opportunities and recommend improvements.
• Collaborate with internal stakeholders, including Brand Managers and Digital teams, to align strategies and execution.
• Conduct competitor monitoring and market intelligence to stay ahead of category trends.
• Contribute strategically by sharing insights and supporting new digital commerce initiatives.

Preference will be given to EE candidates

For Internal applications, please email your CV to:

Closing date
:10 September 2025

Kindly note, this advert may be closed prior to the closing date should a sufficient number of applications be received before the closing date.

Should you not hear from us within one month of the closing date of the advert, kindly regard your application to have been unsuccessful.

Please note that any personal information that you shared will be used for the purposes of applying for a role with KWV as advertised above.

This information may be shared with authorized Warshay Investments (Pty) Ltd ("KWV") representatives (internal and contracted external

parties) as required. Should you have any questions related to how we process your personal information, please refer to the privacy policy

Company: Perfect Hideaways (Luxury Travel, Living & Real Estate)

Location: Hybrid (with office visits to The Barn in Bergvliet once per month)

Reports to: Head of Brand and Marketing

Role overview

Perfect Hideaways is seeking a seasoned Digital Commerce & Integration Manager to drive the technical and strategic development of our digital platforms. This role blends system integration, web and app development, e-commerce optimisation, and PPC strategy, all with the purpose of fuelling measurable business growth.

This position sits across the Perfect Hideaways umbrella company, with responsibilities spanning Perfect Hideaways Travel, Perfect Hideaways Living, and Perfect Hideaways Real Estate.

Key responsibilities

Integration and technical ecosystem

• Design and manage seamless integrations across WooCommerce, WordPress, plugins, APIs, CRM systems, analytics, and marketing tools.
• Build and refine user flows to create a frictionless journey from discovery through to booking or enquiry.

Web and app development

• Lead the development, maintenance, and optimisation of WooCommerce and WordPress websites across all brands.
• Ensure sites are fast, scalable, secure, and aligned with UX best practices.
• Oversee app development initiatives – either progressive web applications or native apps – to expand customer reach.
• Apply CSS and custom coding expertise to create bespoke functionality, styling, and enhanced user experiences.

SEO strategy and management

• Develop and implement a comprehensive SEO strategy for all brands, aligned with business and marketing goals.
• Conduct keyword research, competitor benchmarking, and on-page optimisation to improve search visibility.
• Ensure technical SEO best practices across all sites, including site speed, schema markup, mobile performance, and indexation.
• Oversee content optimisation, metadata, and link-building strategies to enhance organic traffic.
• Use tools such as Google Search Console, SEMrush, or Ahrefs to monitor rankings, crawl issues, and performance.
• Report regularly on organic traffic growth, keyword rankings, and ROI from SEO initiatives.

PPC strategy and management

• Develop, execute, and optimise PPC strategies across Google Ads, Meta, and other relevant platforms for each business vertical.
• Monitor and adjust campaigns to maximise ROI, conversions, and efficiency.
• Track performance metrics including CPA, CTR, and conversion rates.

E-Commerce leadership

• Enhance e-commerce performance through site feature development, UX improvements, checkout flow optimisation, and A/B testing.
• Manage product listings, site architecture, and promotional strategies across all brands to boost sales and align with positioning.

Business growth and analytics

• Use data-driven insights to measure success, inform decisions, and track the commercial impact of all initiatives.
• Collaborate with Marketing, Product, Content, and Customer Service teams across the three divisions to align digital commerce efforts with overall business goals.
• Provide regular performance updates and recommendations to the Head of Brand and Marketing.

Ideal qualifications

• Experience: 7–10 years in e-commerce, digital integrations, web/app development, and performance marketing.

Technical Skills:

• Advanced knowledge of WooCommerce and WordPress.
• Fluent in CSS and custom coding (JavaScript, PHP or similar).
• Strong experience in plugin integration and API connectivity.
• Strong experience in SEO and supporting software such as Semrush.
• Experience in SMTP, Email marketing platforms such as Brevo (or equivalent).

• Experience in CRM systems such as HupSpot is advantageous.

• PPC Expertise: Proven track record in running high-performing campaigns with measurable ROI.

• Strategic Mindset: Skilled in A/B testing, conversion rate optimisation, and designing user journeys.
• Collaborative Leadership: Experienced in remote team environments and senior stakeholder communication.
• Education: Bachelor's degree in Digital Marketing, E-Commerce, Computer Science, or a related field (or equivalent professional experience).

What we offer

• Fully remote working with bi-monthly in-person collaboration at The Barn, Bergvliet.
• Direct impact on shaping the digital growth of Perfect Hideaways Travel, Living, and Real Estate.
• A dynamic role combining technical innovation with commercial strategy in the luxury sector.
• A competitive, market-related salary

Apply via LinkedIn, or send your CV and a short motivation to

We are hiring-
eCommerce Key Account Manager

SMD Technologies is looking for a Key Accounts Manager to join our expanding furniture division. Unlock the growth of selling some of South Africa's most beloved brands through various online platforms. He/she will maintain direct relationships with various buyers on these platforms, he/she will manage ongoing new revenue related projects together with the Category Key Accounts Managers to ensure the perfect proposition for our clients.

Delivering the online sales targets for various online eRetailer/ eCommerce platforms will be your main focus point.

Responsibilities:

• Manage all online activity in relation to platform traffic acquisition, sales, conversion and reporting.
• You develop and implement an eCommerce strategy to actively stimulate your accounts and prospects and translate the strategy into feasible operational tactics.
• You analyse patterns in terms of development potential, profitability, sales revenues and you develop and implement necessary plans of action.
• You build a sustainable relationship with existing account category buyers.
• Answering day-to-day client enquiries in a timely and professional manner.
• You work closely together with internal departments such as supply chain, planning, all marketing teams and finance to ensure a perfect execution of the sales.
• You analyse the results of the sales in depth to jointly develop new ways to optimize the performance of the accounts.
• You support the development of e-Commerce and omni-channel strategies.
• You can create & write SEO optimised product listings, track page performance and increase listing conversions.
• You can conduct data analysis in order to deliver data driven strategies driving top performing product listings and achieve set KPIs.
• Develop promotional calendars for all your platforms and categories.

Requirements:

• Excellent communication and interpersonal skills, both face to face and through remote communication.
• Proactive, flexible and adaptable to changing situations.
• Hands-on mentality, not afraid to tackle administrative tasks in order to develop your accounts.
• Able to work under pressure.
• Strong eye for detail.
• Willingness to learn.
• Creative and out of the box thinker that is resourceful with what is presented to her/him.

Qualifications/Experience:

• At least 1-2 years of experience in eCommerce or a similar role.
• Have strong Analytical skills with good knowledge of Excel.
• Knowledge of attribution modelling, Conversion Copy Writing, Buyer Journey, Traffic Analysis and reporting tools (advantageous).
• You are enthusiastic, take initiative and have perseverance.
• You are a team player with good social and communication skills.
• At any point should you not hear from us within 3 weeks, please assume that your application has been unsuccessful*

A fast-growing travel comparison business is looking for a savvy, experienced Digital Marketing & Growth Manager.

Requirements:

• Smart, proactive marketer with proven experience in growing digital brands
• 4+ years in an in-house marketing role or agency; proof of impact

Who are we?

We are a travel comparison business operating brands such as Camper Champ and Road Genius, helping hundreds of thousands of travellers book rental cars and campervans around the world.

Join a team executing advanced digital marketing strategies and build travel brands you'll be proud of.

What you'll do day-to-day

• Own brand & social presence
• Build, grow and oversee a range of existing and new digital marketing channels

Job Type: Full-time

Application Question(s):

• What marketing channel are you most excited about right now? Why? (keep it brief, do not use AI)

Education:

• Certificate (Required)

Experience:

• Digital Marketing: 3 years (Required)

Work Location: Remote

About LUMINARY

LUMINARY is a dynamic and growing company specialising in innovative lighting solutions for architectural, retail and hospitality projects. We are dedicated to delivering high-quality products and solutions that combine performance, efficiency, and design excellence.

Note that this roles is JOHANNESBURG based, and only local applicants will be considered.

We are seeking a proactive and technically skilled 
Digital Marketing & Office Assistant
 to support the redevelopment of our website, manage digital marketing initiatives, and assist with the smooth operation of our office. This role is ideal for someone who enjoys working across creative, technical, and administrative areas within a growing business.

Key Responsibilities

Digital Marketing & Web Development

• Lead and assist in the 
  redevelopment and ongoing management of the company website
  , ensuring it reflects current product offerings, brand identity, and SEO best practices.
• Build, customise, and maintain web pages using 
  Wix
  , 
  WordPress
  , and 
  custom HTML/CSS/JavaScript
   where required.
• Optimise site structure, metadata, and content for 
  search engine visibility (SEO)
   and performance.
• Integrate product catalogues and digital assets into the website, ensuring seamless user navigation and accurate product information.
• Develop and maintain a 
  digital product catalogue
   for online and offline use, ensuring consistency in branding and product data.
• Create and format 
  PDF datasheets
   and marketing materials for new and existing lighting products.
• Support the creation and distribution of digital marketing campaigns (email, social media, and online advertising).
• Use analytics tools (e.g., 
  Google Analytics, Google Search Console
  ) to monitor site performance and user engagement, providing insights for improvement.

Office Administration & Support

• Open and close the office daily, ensuring the workspace is ready for business.
• Receive and dispatch deliveries, maintaining accurate records.
• Monitor and restock office supplies; liaise with suppliers as needed.
• Provide administrative and operational support to management and other team members.
• Maintain a tidy, professional, and well-organised office environment.

Skills & Experience Required

Technical / Digital Skills

• Proficiency with 
  Wix
   and 
  WordPress CMS platforms
  , including theme customisation, plugin configuration, and content management.
• Strong understanding of 
  HTML5
  , 
  CSS3
  , and 
  JavaScript
   for front-end web development and responsive design.
• Familiarity with 
  SEO optimisation techniques
  , keyword implementation, and meta tagging.
• Competence with 
  Adobe Creative Suite (InDesign, Illustrator, Photoshop)
   or 
  Canva
   for design and layout tasks.
• Experience with 
  Google Analytics
  , 
  Google Search Console
  , and other web performance tools.
• Understanding of 
  UX/UI principles
   and how they influence user engagement and conversion.
• Experience creating 
  digital catalogues
   and 
  technical PDF datasheets
  , ensuring brand consistency and accuracy.
• Working knowledge of 
  email marketing platforms
   (e.g., Mailchimp, HubSpot, or similar) and social media management tools.

General Skills

• Strong written and verbal communication skills.
• Excellent organisational skills with the ability to manage multiple priorities.
• High attention to detail and commitment to accuracy in all deliverables.
• Reliable, self-motivated, and able to work independently or as part of a team.

Qualifications

• A qualification in 
  Digital Marketing, Web Development, Design, or Communications
   (or equivalent practical experience) is preferred.
• A portfolio demonstrating website or digital marketing projects will be highly regarded.

Working Hours & Environment

• Full-time position (Monday to Friday).
• Office-based role with occasional flexibility for project deadlines or events.

What We Offer

• Opportunity to develop both creative and technical skills within a growing professional lighting business.
• Exposure to real-world digital marketing and web development projects.
• Supportive and collaborative work environment.
• Competitive salary based on experience.
• Opportunities for career growth and professional development.

How to Apply

Please send your CV, a cover letter explaining your suitability for the role, and examples of your web or digital design work to 
-
.