477 Customerservice jobs in South Africa

Role Overview

Frontrow Hair is a trusted South African brand, specialising in high-quality human hair extensions and hair products. We are looking for a friendly, professional, and sales-oriented Customer Care & Sales Representative to join our team. This part-time role is perfect for someone who enjoys building customer relationships, thrives in a sales-driven environment, and is highly organised in managing daily operations.

Working Hours:

• Monday–Friday: 9:00am – 2:00pm

• 1st & last Saturday of the month: 9:00am – 12:00pm

Key Responsibilities

• Deliver excellent customer service in-store, online, and via phone/email.

• Conduct product demonstrations, including shade matching and helping customers select the right hair products.

• Drive sales, contributing to overall team goals and customer satisfaction.

• Handle logistics and dispatch: prepare, pack, and fulfil customer orders accurately.

• Respond promptly to customer queries with clear, professional communication.

• Assist our Operations Manager with day-to-day administrative and operational tasks.

Skills & Requirements

• Friendly, approachable, and customer-focused.

• Excellent spoken and written communication skills.

• Confident in driving sales and building customer relationships.

• Strong organisational skills and attention to detail.

• Proactive problem-solving abilities and a can-do attitude.

• Computer literate and comfortable working with online systems.

• Previous retail, sales, or customer service experience is highly advantageous.

How to Apply

Please send your CV and a short cover letter to

Job Type: Part-time

Pay: R7 000,00 - R9 000,00 per month

Expected hours: 22 – 25 per week

Application Question(s):

• When would you be available to start?
• What interests you about the role? (No ChatGPT)
• Please type me a short answer here to an example query from a customer:

"Hi there Your products are very expensive. Is this even real hair? How do I choose what colour is right for me?" (PLEASE DO NOT USE CHAT GPT FOR THIS AS IT WILL IMMEDIATELY DISQUALIFY YOUR APPLICATION)

• Where are you located?

License/Certification:

• Driver's license (Preferred)

Work Location: In person

Job title – Customer Care Specialist

Location – Isando, South Africa

Job model – Hybrid (3 days a week on site)

As a Customer Care Specialist, you will play a key role in ensuring the efficiency of the department while continuously enhancing service levels for both internal and external customers.

• Perform effectively under pressure while maintaining a positive attitude
• Consistently go the extra mile to deliver excellent customer service
• Ensure high levels of accuracy with minimal errors in daily tasks
• Collaborate closely with colleagues and contribute as a team player
• Follow and uphold company policies and best practices
• Provide proactive support to internal customers across various departments

• A space to grow by encouraging and supporting curiosity and an open mindset
• A culture that prioritizes safety and well-being, both physically and mentally
• A firm belief that working together with our customers is the key to achieving great things
• A flexible work environment that empowers people to take accountability for their work and own the outcome
• An eagerness to be one team and learn from each other to bring progress to life and create a better future
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose

• A completed Grade 12 qualification
• 2–3 years of administrative experience, preferably in a fast-paced environment
• Proven experience in the export field
• Fluency in English, both written and verbal
• A strong team player with the ability to work effectively under pressure
• Excellent communication and problem-solving skills

About dsm-firmenich

At dsm-firmenich, we don't just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.

Because real progress only happens when we go beyond, together.

Our application process

Interested in this position? Please apply online by uploading your resume in English via our career portal. Due to privacy regulations, we can only actively interact with applications via our career portal. Please note that the application deadline is September 12th, 2025.

DEI and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we're here to help – just let us know what you need, and we'll do everything we can to make it work.

Agency statement

We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.

Role Description

This is a full-time Executive Customer Care Voice-Inbound role located in Cape Town. The responsibilities include providing customer support, ensuring customer satisfaction, delivering excellent customer service, effective communication through inbound calls.

Responsibilities are NOT limited to the enclosed

• Supporting customers across the wider business
• Provide world class customer service to both new and existing customers
• Continual learning of products/services
• Follow instructions and guidelines to investigate, resolve and process high volume customer enquiries whilst delivering customer service excellence
• Contribute to the workstream to deliver objectives to agreed business targets (including growth, quality and compliance)
• Deliver accurate information on products and services to ensure consistency across the organisation and provide trustworthy customer service

Qualifications

• Customer Support and Customer Service skills
• Customer Satisfaction and Communication skills
• Strong interpersonal and problem-solving abilities
• Ability to work effectively in a fast-paced environment
• Excellent verbal and written communication skills
• Experience in Customer Service - minimum 6 months

Midrand

Regular

MERIEUX NUTRISCIENCES

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us

YOUR DAY TO DAY LIFE

We are looking for a Customer Care Specialist - GKA in STELLENRYK BUILDING, CONSTANTIA PARK, 16TH STREET, MIDRAND, JOHANNESBURG, GAUTENG 1685 ZAF. Your mission will be to:

We currently have a vacancy for a Customer Care Specialist - GKA in our Midrand branch for a dynamic go-getter with a qualification in Microbiology, Biotechnology, Food Chemistry, Food Nutrition, Food Technology or related.

• Acting as the primary contact for assigned key accounts and co-ordinating related technical support activities for clients, ensuring world class service.
• Liaising between our laboratories and clients regarding any queries, issues and follow-ups which need to be addressed.
• Ensuring laboratory results and additional information reach assigned clients according to their requests and within agreed time frames
• Issuing of quotes, proposals and/or proforma invoices for key accounts.
• Working in Salesforce CRM systems to manageaccount and contact information.
• Are you solution-driven? Given the nature of this role, we're looking for a strong problem solver with attention to detail.
• Solid organisational skills and muti-tasking abilities are key
• This position will suit an individual with a high level of independence and initiative.
• Above average front-end computer skills are necessary.
• Practical experience in a commercial laboratory setting will be advantageous.

YOUR PROFILE

• 3 - 5 years of experience with a customer care role.
• Experience working with multi-national companie
• The ideal candidate will possess a degree in Food Science, Food Chemistry, Food Technology, Food Nutrition or related fields. A broad knowledge of food testing methods and scientific processes is necessary.
• Good with people and love to talk. Strong interpersonal skills and client service experience are important.
• Work well in a fast-paced environment
• Are you a team player? You'll need work well within a team and with other departments

WHY JOIN US?

• Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
• Because you would have an impact on our strategic pillars that build on 50 years of experience and expertise.
• Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
• Because you would be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences.
• Because you would grow in an international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share.

Ready for the journey?

Customer Care Consultant / Helpdesk Consultant

The purpose is to play a pivotal role in supporting and guiding our Members through their business journey for the Members to get a clear understanding of the business and the challenges/incentives/goals. The helpdesk consultants assist Members with inquiries, provide coaching and mentoring, and empower them to achieve their goals, ultimately enabling them to progress to the next member level and positively impact the member experience by being positive and uplifting in all engagements with Members.

Competencies And Experience

• Proven success in developing and executing business strategies.
• Computer literate - intermediate
• Excellent communication and interpersonal skills.
• Strong coaching and mentoring abilities.
• Goal-oriented with a focus on achieving targets.
• Leading self before leading others.
• Developing Expertise, Adopting Practical Approaches
• Interacting with People, Establishing Rapport, Articulating Information, Empowering Individuals, Conveying Self-Confidence, Showing Composure, Embracing Change
• Understanding People, Team Working, Valuing Individuals
• Checking Things, Managing Tasks, Taking Action, Active Listening, Self-awareness.
• 2-3 years Network Marketing / Entrepreneurial experience / 2-3 years Business coach and mentor entrepreneurs to reach business goals experience / 2 - 3 years customer service experience / 2 - 3 years' experience in business development, sales, or related field.

Description Of Tasks

• Interacting successfully with new prospective Members and explaining the Business to them.
• Developing trust relationships with existing Members through understanding their needs and proposing solutions that will help them meet their business goals.
• Serve as the link of communication between Members and internal teams by resolving any problems faced by Members and deal with complaints to maintain trust.
• Respond to member inquiries promptly and professionally and provide accurate information about products, business processes, and promotions.
• Act as first point of contact and refer member inquiries and concerns to Aftersales to ensure successful resolution.
• Provide personalised coaching, mentoring and guidance to enhance Members skills to overcome challenges, and reach their business goals.
• Offer guidance and support to Members which fosters a positive and encouraging experience.
• Help Members navigate obstacles and setbacks to ensure resilience and continued progress.
• Align with the company's mission to improve the member experience and positively impact lives.
• Actively listen engage with Members to understand their needs and contribute to their personal and professional growth.
• Assist new Members in starting their business journey by providing comprehensive onboarding support to help them kickstart their entrepreneurial business.
• Educate members on the criteria of different ways of earning rewards, PVs, and bonuses. Assist them in meeting the requirements to enhance their income.
• Support members in achieving their targets and advancing to the next leadership level.
• Assist Members in developing strategies to increase sales in order to maximise business growth and earnings.
• Full understanding of the online system.
• Full understanding of the Business, Business Guide, and various challenges as they are presented to our Members.
• Record keeping of all interactions with Members on the system.
• Promote and educate Members on all new products developed.
• Respond to Members queries relating to products in a professional manner.

Ad-Hoc

• Work towards the overall goal of impacting the lives of Members positively.
• Develop strategies to help Members overcome challenges and achieve their business goals.
• Foster a culture of support and encouragement within the team.
• Provide personalised support and strategic guidance to Members to maximise their potential and drive overall growth of the Members.
• Continuous commitment to attend training and to enhance own business knowledge and skills to better serve the Members.
• Stay up to date on product knowledge, business strategies, and industry trends.

We are seeking a
Customer Care Manager
to lead our customer service operations, covering Frontline Customer Care, After-Sales Coordination, and Technical support. You will ensure smooth communication between customers, coordinators, and technicians while maintaining service excellence and timely resolution of requests.

This is a
hands-on leadership role
for someone who combines operational discipline, technical understanding, and people management skills. You will streamline workflows, monitor performance, and drive continuous improvement across the customer care function.

Department:
Customer Care

Location:
Stikland, Cape Town

Schedule:
Monday - Thursday 08:00 - 16:30 | Friday 08:00 - 16:00 (Weekend oversight rotation as required)

Type:
Full-Time | On-Site

Salary:
Market-related, commensurate with experience

Department Oversight
Frontline Customer Care

• Manage client interactions, ticket intake, and weekend support rotation.
• Ensure tickets are correctly logged and routed to After-Sales.

After-Sales Coordination

• Oversee escalated service requests, quotes, and invoicing.
• Track part usage and workflow between customers, coordinators, and technicians.

Technical Department

• Supervise daily job allocation, parts verification, and SLA compliance.
• Plan weekend standby and technical cross-training programs

Key Responsibilities
Leadership & Team Management

• Lead Frontline, After-Sales, and Technical teams.
• Conduct daily "morning huddles" to align priorities and tickets.
• Manage schedules, weekend rotations, and call-outs.
• Implement cross-training to reduce single-role dependency.
• Build a professional, service-focused team culture.

Process & Workflow Oversight

• Ensure smooth flow of tickets across all departments.
• Audit ticket quality, turnaround times, and quote/invoice accuracy.
• Oversee SLA compliance for repairs, installations, and call-outs.
• Maintain SOPs and approved communication templates.

Reporting & Data Analysis

• Produce weekly/monthly reports on ticket volumes, resolutions, SLA adherence, and customer satisfaction.
• Use Excel and analytics tools to identify trends and inefficiencies.
• Recommend process improvements to management.

Customer Communication & Escalation

• Act as the main escalation point for complex issues.
• Ensure professional and transparent communication with clients.
• Collaborate with teams to resolve high-priority or VIP concerns.

Financial Oversight

• Review and approve non-warranty quotes.
• Ensure invoices are accurate and submitted before job scheduling.
• Track unpaid invoices and escalate when needed.
• Assist with budgeting for parts, warranty claims, and department resources.

Technical & Operational Coordination

• Oversee job allocation, scheduling, and spare parts verification.
• Audit warranty vs. non-warranty repairs to avoid unnecessary claims.
• Maintain workshop and van stock according to procedure.

Continuous Improvement & Training

• Identify automation opportunities and optimize system usage.
• Conduct weekly training sessions on troubleshooting, communication, and product knowledge.
• Maintain knowledge base of procedures and templates.
• Implement process improvements based on team feedback

Requirements
Core Competencies

• Leadership: Manage and mentor multi-department teams, ensuring accountability.
• Technical Understanding: Knowledge of equipment operations, service workflows, and part management (catering/refrigeration experience advantageous).
• Analytical Skills: Excel, reporting, and dashboard creation.
• Communication: Clear written and verbal communication with staff and clients.
• Customer-Centric: Fast, reliable, and transparent service delivery.
• Problem-Solving & Organization: Structured decision-making under pressure, multitasking, and workflow management.
• System Proficiency: CRM/ticketing tools, ERP systems, Microsoft 365

Qualifications & Requirements

• Matric (Grade 12) required; tertiary qualification in Business, Technical Support, or Operations Management preferred.
• 4-6 years of experience in customer care, after-sales, operations, or similar.
• Experience managing cross-functional teams in service or technical environments.
• Proficiency in Excel, CRM/ticketing, ERP systems, Microsoft 365.
• Experience in catering or refrigeration equipment advantageous but not mandatory.
• Available for weekend oversight rotation

Career Growth

• Reports directly to senior management.
• Opportunity to grow into Head of Customer Experience.
• Play a key role in service quality, operational efficiency, and digital transformation

• Excellent communication skills
• Strong problem-solving abilities
• Previous customer service experience
• Proficiency in Microsoft Office suite
• Ability to work effectively in a team environment

• Respond to customer inquiries
• Provide information about products and services
• Resolve customer complaints in a professional manner
• Maintain accurate records of customer interactions
• Collaborate with team members to improve customer satisfaction

We are seeking enthusiastic, customer-focused individuals who are passionate about delivering exceptional retail experiences. As a Customer Care Associate, you will play a vital role in ensuring our customers receive outstanding service and find the products they need.

-

Key Responsibilities:

Customer Service: Welcome and assist customers with professionalism and enthusiasm, offering expert advice to meet their needs.

Sales Support: Drive sales by identifying customer requirements, recommending suitable products, and upselling where appropriate.

Product Knowledge: Develop and maintain a strong understanding of our product range, including features, benefits, and availability.

Teamwork: Collaborate with team members to achieve store targets and ensure a smooth, efficient customer experience.

Problem Solving: Address customer inquiries and resolve complaints in a timely, professional manner.

-

Requirements:

Matric certificate or equivalent (NQF Level 4)

Previous experience in retail or customer service (preferred)

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment and manage multiple tasks effectively

A positive attitude and willingness to learn

Flexibility to work various shifts, including weekends and public holidays

-

What We Offer:

Comprehensive onboarding and training

Opportunities for business travel

Staff accommodation available

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Essential

• Min 2-year call Centre experience

Preferred

• Call center experience in motor industry especially in customer care
• Knowledge or understanding of contact center technology and methodologies
• Excellent verbal and written communication skills
• Good excel skills

Qualifications

Essential

l
• Matric

• Fluent in English

Preferred

• Contact center qualification
• Computer literacy in order to operate customer related information systems