418 Support Specialist jobs in South Africa

You will be an integral part of a foundational team in a company dedicated to achieving one of our most important strategic aims: the quality, accuracy, and speed of resolution of client queries. Providing an outstanding service requires not only great technical knowledge but adopting and building automations and integrations to create new operational efficiencies and scalable processes. This role will provide exposure to businesses across the globe, help you develop your analytical skills, and translate complex subject matter into an easily digestible way. A core part of our business is the operational team’s understanding of global HR and payroll-related technical matters. We offer our services in over 170 countries globally and this role entails becoming highly proficient in technical knowledge relating to labour relations, payroll, employment matters, HR support and overall problem solving across a number of different countries within which we operate. There is a significant commercial aspect to this role, with a key focus on communication with clients and their employees, which is critical to overall customer satisfaction.

You Will:

• Be responsible for all aspects relating to excellent client and employee technical support, including:
• Assuming full responsibility for client and employee issues and striving to exceed expectations in resolving them
• Engaging with internal stakeholders to ensure issues are resolved and that resolutions offered contribute towards the growth of our customer base
• Using a professional and client-centric approach in resolving client and employee issues to ensure a positive experience.
• Continuously engage with the platform and various other business changes and features to remain up to date with the product.
• Ensuring that all allocated tickets are given adequate attention and focus
• Handling multiple high-impact projects simultaneously in a fast-paced, rapidly changing environment.
• Any other task which may be required by the CEO, Managing Director, COO and Head of Customer Success in line with the company’s operational setup

You have:

• Preferable qualifications: PDM, PDBA grads, B Com Law/Accounting/Finance/Economics/equivalent, Engineering/equivalent
• Excellent high school and university results
• Comfortable with ambiguity and complexity
• Efficient, creative and a strong problem solver
• Outstanding communication and interpersonal skills
• High energy, positive attitude, self-starter
• Comfortable working under tight deadlines and pressure from end users
• Excellent ability to prioritize
• Strong organizational skills and attention to detail
• Affinity to technology (experience with Monday.com and Zendesk advantageous)
• Customer support experience advantageous

• Competitive packages: Earn a competitive market salary; plus, access to Employee Purchase schemes to the private company. We grow, you grow
• Generous Vacation Policy: We think time off is essential… and we encourage it!
• Hybrid Working: We offer you an autonomous environment to perform at your highest level; whether it’s in-office or remote.

• Better Than Yesterday- We embrace challenges, question the status quo, and dedicate ourselves to continuous progress. The ultimate goal is to be better today than yesterday, with a plan to become even better tomorrow
• One Playground - The Playground is our shared space to create, innovate and win, together. We are a global team with a global vision, breaking down barriers to work to a common goal.
• Impact Over Input- Making an impact is everyone's role. Each of us are not just responsible for our actions but for their outcomes.
• Obsession For Excellence- Excellence is earned. We aim to achieve the extraordinary, and in our pursuit, we are relentless. We set ourselves high standards and deliver through accuracy, expertise and the highest standards of service.
• We welcome applications from every background and believe diverse experiences and perspectives will make us stronger.

• Introductory Call- meet our Talent team to discuss the opportunity and establish a great mutual fit for the role
• Meet the Hiring Manager- a more in-depth exploration of your relevant experience and the skills you’ll bring to the challenge of the role
• Case Study and Presentation- a chance to showcase your capabilities and how you like to work
• Value Fit Interview- a final discussion with your future colleagues to align on expectations and set you up to succeed

Job Title:
Customer Support Specialist (Remote South Africa-Based)

Location:
Remote, South Africa-Based
Shift-based rota covering hours between 10 am-10 pm UK time, 7 days a week

Reports To:
Customer Support Lead

Salary Range:
R25,000 R30,000

About the Role:
This is a customer-facing role supporting both end users and venue partners. The role involves responding to enquiries via live chat, email, and phone, with a focus on empathetic communication, effective troubleshooting, and efficient problem resolution. The position requires working shifts on a 7-day rota that ensures coverage during UK business hours.

Key Responsibilities:

• Respond to user and venue enquiries across live chat, phone, and email

• Triage support tickets, resolving issues or escalating as needed

• Support venues in troubleshooting hardware and app-related issues

• Use tools like Zoho Desk, Intercom, or similar platforms to manage tickets

• Follow SOPs and contribute to improving internal support documentation

• Collaborate with operations and tech teams to report trends and system issues

• Participate in a rotating shift schedule covering 10am10pm UK time

Essential Requirements:

• 1+ years of experience in live chat and/or phone-based customer support

• Empathetic, calm under pressure, and solution-oriented

• Clear and professional communication in both spoken and written English

• Quick to learn new tools and tech platforms

• Able to multitask and prioritise tasks efficiently

• Comfortable working remotely with strong self-discipline

• Stable and reliable internet connection

Desirable Experience:

• Supporting both B2C and B2B customers

• Exposure to hardware or mobile app-based products

• Familiarity with CRM or helpdesk tools like Zoho Desk or Intercom

• Experience working in a UK-based or international startup

Benefits:

• Fully remote and flexible work environment

• Opportunity to grow with a fast-scaling international startup

• Supportive team culture with regular feedback and performance development

• Training and progression opportunities within the global CX team

Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

Location: Remote

Contract duration: 12 months

• User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
• First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
• Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
• Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
• Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
• Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
• Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
• Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
• 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
• Familiarity with Microsoft Excel and comfortable learning new software applications.
• Strong attention to detail and ability to follow established processes.
• Clear and friendly communication skills for working with internal customers.
• Customer-focused mindset with a willingness to help others.
• Good organizational skills for tracking requests and follow-ups.
• Ability to stay calm and professional when resolving user issues.
• Eager to learn financial and HR systems with on-the-job training.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Technical Support Specialist

What’s holding global brands back in South Africa isn’t demand. It’s friction. We’re changing that. If you're excited by complex challenges, care about doing things properly, and thrive in a fast-moving environment, this is a rare opportunity to do your best work.

The problem Precium is solving:

Global businesses want to grow across the continent but broken

Workwize is a fast-growing SaaS company based in The Netherlands, specializing in IT asset management solutions for modern, distributed teams. Our platform helps companies streamline procurement, management, and return of IT equipment — all in one place. We’re a remote-friendly company with a strong focus on clarity, collaboration, and continuous improvement.

Are you passionate about solving technical problems and ensuring customers have the best experience possible? Do you thrive in fast-paced, collaborative environments where every day brings a new challenge?

JoinWorkwize as aTechnical Support Specialist within ourCustomer Operations Team . In this pivotal role, you’ll be the first line of technical expertise, supporting both our clients and internal teams. You'll manage and resolve technical queries throughZendesk andLinear/Jira , always aiming for speed, clarity, and quality.

Your mission:Deliver accurate, timely support while actively contributing to the continuous improvement of our tools, documentation, and processes.

As a Technical Support Specialist, you'll act as theprimary technical contact for our client-facing teams and serve as the bridge betweenCustomer Support and Engineering . Your key responsibilities include:

Resolve technical issues such as user reactivations, order cancellations, and API-related questions.

Reproduce and analyze bugs, performing root cause analysis to explain expected vs. actual behavior.

Triage and filter tickets to protect Engineering focus and improve response efficiency.

Document all cases clearly and escalate only when necessary.

Build and maintain deep knowledge of the Workwize platform, features, and tools.

Stay current with updates, new features, and process changes.

Support internal teams with technical questions, includingMDM device setup andwarehouse device wipe-up procedures.

Translate technical concepts for non-technical teams and vice versa.

Flag recurring technical issues and recommend process or documentation improvements.

Manage tickets inZendesk and log validated bugs inLinear (or Jira) as needed.

3+ years of experience in atechnical support orcustomer support role, preferably within aSaaS or tech company.

Strong understanding of APIs and debugging processes. Ability to explain and document technical issues clearly.

Intermediate technical knowledge, including experience with tools likeMySQL ,Postman ,Cursor , and APIs.

Proficiency withZendesk ,Jira , orLinear .

Excellent communication skills — both technical and non-technical — with a customer-first mindset.

Experience working cross-functionally with Customer Success, Operations, and Engineering.

Highly organized, detail-oriented, and solutions-driven.

Work remotely from South Africa with a flexible schedule.

Join a growing international startup with a supportive and transparent culture.

Collaborate with cross-functional teams across Europe and beyond.

Bring your ideas — we value continuous improvement and initiative.

Opportunity to grow in a role that blends technical support, problem-solving, and product knowledge.

If you're excited about combining technical problem-solving with customer impact, we'd love to hear from you. Join Workwize and help shape the future of remote IT asset management.

Submit your application today and be part of our distributed success story!

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