319 Support Specialist jobs in South Africa

You will be an integral part of a foundational team in a company dedicated to achieving one of our most important strategic aims: the quality, accuracy, and speed of resolution of client queries. Providing an outstanding service requires not only great technical knowledge but adopting and building automations and integrations to create new operational efficiencies and scalable processes. This role will provide exposure to businesses across the globe, help you develop your analytical skills, and translate complex subject matter into an easily digestible way. A core part of our business is the operational team’s understanding of global HR and payroll-related technical matters. We offer our services in over 170 countries globally and this role entails becoming highly proficient in technical knowledge relating to labour relations, payroll, employment matters, HR support and overall problem solving across a number of different countries within which we operate. There is a significant commercial aspect to this role, with a key focus on communication with clients and their employees, which is critical to overall customer satisfaction.

You Will:

• Be responsible for all aspects relating to excellent client and employee technical support, including:
• Assuming full responsibility for client and employee issues and striving to exceed expectations in resolving them
• Engaging with internal stakeholders to ensure issues are resolved and that resolutions offered contribute towards the growth of our customer base
• Using a professional and client-centric approach in resolving client and employee issues to ensure a positive experience.
• Continuously engage with the platform and various other business changes and features to remain up to date with the product.
• Ensuring that all allocated tickets are given adequate attention and focus
• Handling multiple high-impact projects simultaneously in a fast-paced, rapidly changing environment.
• Any other task which may be required by the CEO, Managing Director, COO and Head of Customer Success in line with the company’s operational setup

You have:

• Preferable qualifications: PDM, PDBA grads, B Com Law/Accounting/Finance/Economics/equivalent, Engineering/equivalent
• Excellent high school and university results
• Comfortable with ambiguity and complexity
• Efficient, creative and a strong problem solver
• Outstanding communication and interpersonal skills
• High energy, positive attitude, self-starter
• Comfortable working under tight deadlines and pressure from end users
• Excellent ability to prioritize
• Strong organizational skills and attention to detail
• Affinity to technology (experience with Monday.com and Zendesk advantageous)
• Customer support experience advantageous

• Competitive packages: Earn a competitive market salary; plus, access to Employee Purchase schemes to the private company. We grow, you grow
• Generous Vacation Policy: We think time off is essential… and we encourage it!
• Hybrid Working: We offer you an autonomous environment to perform at your highest level; whether it’s in-office or remote.

• Better Than Yesterday- We embrace challenges, question the status quo, and dedicate ourselves to continuous progress. The ultimate goal is to be better today than yesterday, with a plan to become even better tomorrow
• One Playground - The Playground is our shared space to create, innovate and win, together. We are a global team with a global vision, breaking down barriers to work to a common goal.
• Impact Over Input- Making an impact is everyone's role. Each of us are not just responsible for our actions but for their outcomes.
• Obsession For Excellence- Excellence is earned. We aim to achieve the extraordinary, and in our pursuit, we are relentless. We set ourselves high standards and deliver through accuracy, expertise and the highest standards of service.
• We welcome applications from every background and believe diverse experiences and perspectives will make us stronger.

• Introductory Call- meet our Talent team to discuss the opportunity and establish a great mutual fit for the role
• Meet the Hiring Manager- a more in-depth exploration of your relevant experience and the skills you’ll bring to the challenge of the role
• Case Study and Presentation- a chance to showcase your capabilities and how you like to work
• Value Fit Interview- a final discussion with your future colleagues to align on expectations and set you up to succeed

Wat ga je doen

Met het Lease a Bike team inspireren en activeren wij, heel werkend Nederland, om op hun droomfiets te stappen. Wij zijn constant bezig met het verbeteren van de klantreis om zoveel mogelijk mensen op de fiets te zetten. Ter uitbreiding van het huidige team zoeken wij een energieke Customer Support Specialist die het team van Lease a Bike Nederland komt versterken.

Als Customer Support Specialist staat de klant voor jou centraal. Het is jouw missie om onze klanten te ontzorgen door vragen snel en goed af te handelen. Je adviseert, informeert en ondersteunt de klanten en zorgt ervoor dat zij snel en efficiënt worden geholpen. Een potentiële klant aan de lijn? Jij weet als geen ander hen te inspireren over de voordelen van de Lease a Bike regeling en zet dit contact snel om naar een waardevolle lead voor het sales team.

Naast deze taken ga je ook bezig zijn met:

• Het beheren van de verschillende communicatiekanalen (chat, mail, telefoon) van het Customer Support Team om zo onze klanten optimaal te ontzorgen. Dit team onderhoudt het contact met werkgevers, werknemers en onze partners de fietsenwinkels;
• Het beheren en het tijdig updaten van het Lease a Bike platform;
• Het ondersteunen van de collega’s uit de Sales-, Dealer-, Marketing- en Activatie-team. Hierdoor krijg je ook de mogelijkheid om een kijkje te nemen binnen de andere afdelingen;
• Procesverbetering om zo onze dienstverlening continu te blijven verbeteren.

Wat vragen we van jou:

• Minimaal MBO werk- en denkniveau;
• Een goede beheersing van de Nederlandse taal en hebt bij voorkeur een goede beheersing van de Engelse taal;
• Je krijgt energie van klantcontact en doet er alles aan om ook een negatieve klantervaring om te zetten naar iets positiefs;
• Wij zijn op zoek naar een enthousiaste collega met meer dan twee jaar ervaring in klantgerichte rollen. Je staat bekend om je betrokkenheid en proactieve aanpak, en bent klaar om een waardevolle bijdrage te leveren aan onze groeiende organisatie.

Wat bieden wij:

• Een bruto maandsalaris op basis van je ervaring;
• Een 13e maand, 8% vakantiegeld én een jaarlijkse winstuitkering;
• Een gloednieuwe leasefiets naar keuze (Pon-merk) met een maandelijkse werkgeversbijdrage;
• 31 vakantiedagen (o.b.v. 40 uur) - genoeg tijd voor leuke dingen;
• Een Shuttel mobiliteitskaart waarmee je zakelijk kunt reizen;
• Een gezonde lunch op kantoor in Amersfoort tegen een kleine bijdrage;
• Een thuiswerkplek door ons gefaciliteerd met de mogelijkheid voor een netto thuiswerkvergoeding voor de thuiswerkdagen;
• Een aantrekkelijke pensioenregeling van 30% waarbij BMS 20% bijdraagt en aantrekkelijke korting op Pon-producten.

Over de organisatie:

Lease a Bike is ontstaan vanuit liefde voor mensen en fietsen. Voor ons is fietsen niet zomaar een manier van vervoer. Voor ons is fietsen een ‘way of life’. Fietsen is goed voor je gezondheid. Goed voor je portemonnee. Goed voor de wereld. Anderen stimuleren om de fiets te pakken, daar gaan wij voor! Wil jij een bijdrage leveren aan een duurzamere wereld, waarbij vitaliteit en fun hand in hand gaan? Join the ride en draag bij aan de verwezenlijking van onze missie. Als scale-up is Lease a Bike onderdeel van mobiliteitsprovider Bike Mobility Services Group (Pon). Ons merk is actief in zes landen (Amerika, België, Duitsland, Nederland, Oostenrijk en Zweden), waarbij we marktleider zijn in Nederland.

Sollicitatieproces:

Het sollicitatieproces bestaat uit twee fysieke gesprekken en een online kennismaking:

• Een (online-) intake van 30 min. met de Talent Acquisition Manager;
• In het eerste gesprek maak je kennis met de Team Lead Customer Support en een directe collega;
• In het tweede gesprek maak je kennis met de Operations Manager en een directe collega.

Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals.

Who are we looking for:

This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers.

As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer’s resources.

This role requires a high amount of problem-solving skills and independence.

What you will be responsible for:

1. Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.
2. Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.
3. Engaging with new leads and users as part of their onboarding process.
4. Contributing to the Help Center by creating helpful articles and resources.
5. Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.

Requirements:

1. Exceptional English speaking and writing skills.
2. Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail.
3. Proactive team player who can multi-task independently under pressure.
4. Fast learner, tech orientation, comfortable working with digital tools.
5. Excellent communication and problem-solving skills.
6. Customer service/facing experience - a significant advantage.
7. Experience in ecommerce/B2B - an advantage.

Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading.

1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.

We hire amazing people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.

Learn more about our people brand by watching our culture videos:

The purpose of this position is to provide timely and effective assistance to customers by resolving issues and guiding users through product features. The role is focused on issue and request resolution and is key for customer satisfaction, retention, and product adoption.

• Respond to customer inquiries via various channels: chat, email, or phone
• Provide customer and product support and guidance
• Diagnose and troubleshoot issues
• Guide customers through product features and best practices
• Escalate complex issues to the appropriate teams
• Document customer interactions and feedback for continuous improvement
• Identify trends in customer inquiries to improve processes and proactively address common issues
• Collaborate with cross-functional teams to improve customer experience
• Assist with onboarding and training for new customers
• Contribute to knowledge articles, process documents, and FAQs
• Maintain Knowledge Base with solutions to common problems
• Track and manage support tickets
• Analyze customer data, common issues, bottlenecks, and areas of improvement
• Engage in proactive communication and customer engagement
• Strive to meet and exceed service levels to ensure high-quality service delivery
• Provide customers with clear, accurate, timely, data-driven, and actionable reports on their telecom environment

While we believe in the potential of others more than anything else, here are some minimum requirements to consider before applying:

• Relevant degree or diploma
• 1-2 years of experience in a customer support role, preferably in SaaS
• Strong problem-solving abilities and technical troubleshooting skills
• Ability to communicate technical concepts to non-technical users
• Experience working with CRM and ticketing systems

• Enjoy 20 leave days a year plus a "mulligan day" each quarter after meeting all your deliverables
• High-spec laptops and equipment for comfortable working
• A one-off home office allowance to set up your workspace
• Access to our Well-being program and Employee support services — we prioritize work/life balance for you and your family
• Grow your skills with paid Microsoft courses and certifications
• Take up a hobby and receive a training allowance every 2 years for personal development
• Participate in our Culture and Social Responsibility initiatives
• Free Gap cover

Job Title:
Customer Support Specialist (Remote South Africa-Based)

Location:
Remote, South Africa-Based
Shift-based rota covering hours between 10 am-10 pm UK time, 7 days a week

Reports To:
Customer Support Lead

Salary Range:
R25,000 R30,000

About the Role:
This is a customer-facing role supporting both end users and venue partners. The role involves responding to enquiries via live chat, email, and phone, with a focus on empathetic communication, effective troubleshooting, and efficient problem resolution. The position requires working shifts on a 7-day rota that ensures coverage during UK business hours.

Key Responsibilities:

• Respond to user and venue enquiries across live chat, phone, and email

• Triage support tickets, resolving issues or escalating as needed

• Support venues in troubleshooting hardware and app-related issues

• Use tools like Zoho Desk, Intercom, or similar platforms to manage tickets

• Follow SOPs and contribute to improving internal support documentation

• Collaborate with operations and tech teams to report trends and system issues

• Participate in a rotating shift schedule covering 10am10pm UK time

Essential Requirements:

• 1+ years of experience in live chat and/or phone-based customer support

• Empathetic, calm under pressure, and solution-oriented

• Clear and professional communication in both spoken and written English

• Quick to learn new tools and tech platforms

• Able to multitask and prioritise tasks efficiently

• Comfortable working remotely with strong self-discipline

• Stable and reliable internet connection

Desirable Experience:

• Supporting both B2C and B2B customers

• Exposure to hardware or mobile app-based products

• Familiarity with CRM or helpdesk tools like Zoho Desk or Intercom

• Experience working in a UK-based or international startup

Benefits:

• Fully remote and flexible work environment

• Opportunity to grow with a fast-scaling international startup

• Supportive team culture with regular feedback and performance development

• Training and progression opportunities within the global CX team

Johannesburg, South Africa | Posted on 08/26/2024

Centrax Systems is a provider of next-generation technology solutions and services that addresses customer challenges and empowers enterprises into the future and helping businesses stay ahead.

Provide technical support to end-users for the ERP system. Troubleshoot issues, provide solutions, and escalate problems as needed. Document support requests and resolutions.

1. Diploma or degree in Information Technology or related field.
2. 3+ years of experience in IT support, with a focus on ERP systems.
3. Strong troubleshooting and communication skills.
4. Experience with support ticketing systems.

We are looking for a dynamic and driven individual to join our support team! You will be an integral part of a foundational team in a company dedicated to achieving one of our most important strategic aims: the quality, accuracy, and speed of resolution of client queries. Providing an outstanding service requires not only great technical knowledge but adopting and building automations and integrations to create new operational efficiencies and scalable processes. This role will provide exposure to businesses across the globe, help you develop your analytical skills, and translate complex subject matter into an easily digestible way. A core part of our business is the operational team’s understanding of global HR and payroll-related technical matters. We offer our services in over 170 countries globally and this role entails becoming highly proficient in technical knowledge relating to labour relations, payroll, employment matters, HR support and overall problem solving across a number of different countries within which we operate. There is a significant commercial aspect to this role, with a key focus on communication with clients and their employees, which is critical to overall customer satisfaction.

You Will:

1. Be responsible for all aspects relating to excellent client and employee technical support, including:
2. Assuming full responsibility for client and employee issues and striving to exceed expectations in resolving them
3. Engaging with internal stakeholders to ensure issues are resolved and that resolutions offered contribute towards the growth of our customer base
4. Using a professional and client-centric approach in resolving client and employee issues to ensure a positive experience.
5. Continuously engage with the platform and various other business changes and features to remain up to date with the product.
6. Ensuring that all allocated tickets are given adequate attention and focus
7. Handling multiple high-impact projects simultaneously in a fast-paced, rapidly changing environment.
8. Any other task which may be required by the CEO, Managing Director, COO and Head of Customer Success in line with the company’s operational setup

You have:

1. Preferable qualifications: PDM, PDBA grads, B Com Law/Accounting/Finance/Economics/equivalent, Engineering/equivalent
2. Excellent high school and university results
3. Comfortable with ambiguity and complexity
4. Efficient, creative and a strong problem solver
5. Outstanding communication and interpersonal skills
6. High energy, positive attitude, self-starter
7. Comfortable working under tight deadlines and pressure from end users
8. Excellent ability to prioritize
9. Strong organizational skills and attention to detail
10. Affinity to technology (experience with Monday.com and Zendesk advantageous)
11. Customer support experience advantageous

1. Competitive packages: Earn a competitive market salary; plus, access to Employee Purchase schemes to the private company. We grow, you grow
2. Generous Vacation Policy: We think time off is essential… and we encourage it!
3. Hybrid Working: We offer you an autonomous environment to perform at your highest level; whether it’s in-office or remote.

1. Better Than Yesterday- We embrace challenges, question the status quo, and dedicate ourselves to continuous progress. The ultimate goal is to be better today than yesterday, with a plan to become even better tomorrow
2. One Playground - The Playground is our shared space to create, innovate and win, together. We are a global team with a global vision, breaking down barriers to work to a common goal.
3. Impact Over Input- Making an impact is everyone's role. Each of us are not just responsible for our actions but for their outcomes.
4. Obsession For Excellence- Excellence is earned. We aim to achieve the extraordinary, and in our pursuit, we are relentless. We set ourselves high standards and deliver through accuracy, expertise and the highest standards of service.
5. We welcome applications from every background and believe diverse experiences and perspectives will make us stronger.

1. Introductory Call- meet our Talent team to discuss the opportunity and establish a great mutual fit for the role
2. Meet the Hiring Manager- a more in-depth exploration of your relevant experience and the skills you’ll bring to the challenge of the role
3. Case Study and Presentation- a chance to showcase your capabilities and how you like to work
4. Value Fit Interview- a final discussion with your future colleagues to align on expectations and set you up to succeed

German Customer Support Specialist Woodstock Full-time 8am - 5pm (Monday - Friday) Salary: R24 000 - R25 000 CTC per month - depending on experience

About the Client: Join a leading tech company that’s all about delivering top-notch TV and mobile phone products and services. Our client is known for their innovative solutions and fantastic customer service. They value a vibrant and supportive work environment, perfect for those who love technology and teamwork.

About the Role: Step into the fast-paced world of tech support! As a Customer Support Specialist, you’ll be the go-to expert for customers, answering their questions and solving their tech troubles via email and chat. If you’re tech-savvy, detail-oriented, and love helping people, this role is for you!

Why Work for Them:

• Stay updated and expand your knowledge;
• A great environment that encourages growth and learning;
• Enjoy a dynamic job with annual leave, performance reviews, and skill-enhancing courses.

Responsibilities:

• Handle customer inquiries about TV and mobile products via email and chat;
• Troubleshoot and resolve technical issues;
• Keep accurate records of customer interactions;
• Stay informed about product updates and features;
• Ensure software updates are compatible with devices;
• Process repair orders and provide warranty information.

Requirements:

• Minimum 6 months in a similar role;
• Strong problem-solving skills;
• Excellent written English;
• Proficiency with computers and software systems;
• Independent and goal-oriented;
• Bilingual candidates preferred, especially German-speaking with a C1 proficiency level.