3,611 Support Specialist jobs in South Africa

AAre you a highly organized and detail-oriented professional with a passion for automation? We're looking for an 
Automation Support Specialist
 to manage the operational life cycle of our automation solutions. In this role, you'll be the key to ensuring our automated processes are set up, run smoothly, and are properly maintained.

This is a 6 - month contract

Responsibilities include:

• Operational Readiness:
   You'll ensure our automation solutions are ready for deployment by understanding their requirements, managing the procurement of necessary hardware and software, and facilitating system access during the testing and production phases.
• Ongoing Support:
   You'll be the primary point of contact for the continuous operation of our Blue Prism environment. Your responsibilities will include proactively managing credentials, setting up schedules, and facilitating the retirement of virtual employees.
• Data Integrity:
   You'll play a vital role in maintaining our data by ensuring all information from approved Solution Design Documents (SDDs) is accurately loaded and managed in our systems.

Requirements include:

• A 
  National Certificate
  .
• Blue Prism Associate Developer Certification (AD01)
  .
• At least 
  one year of experience
   supporting operations within a 
  Blue Prism Control Room
  .

If you're ready to use your expertise to make a real impact on our business operations, we encourage you to apply today.

Principle Objective

At Vista Group, we are committed to transforming the cinema industry with cutting-edge software solutions. As a Support Specialist, you'll be at the forefront of customer service and second-line technical support, ensuring our clients receive world-class assistance.

This fast-paced role requires a self-motivated problem-solver who can prioritize multiple tasks, troubleshoot and resolve technical issues efficiently, and communicate effectively with global teams. You'll have the opportunity to grow your expertise, collaborate with industry leaders, and make a real impact on the customer experience.

Key Responsibilities

• Take ownership of investigating, tracking, finding solutions, and resolving technical support issues and questions, including testing solutions before deploying to production, understanding program code and error logs, and logging software bugs, in collaboration with clients, team members, vendors, and third parties around the world in various roles
• Install and configure Vista Group software remotely and onsite as part of troubleshooting and resolving issues or onboarding as needed
• Expected to collaborate across regions and departments, taking on diverse tasks and initiatives. Whether on an ad hoc basis, temporarily, or as part of a structured rotation program, you'll gain valuable experience working with different teams, expanding your skill set, and contributing to impactful projects
• Become knowledgeable of the Vista Group software and the cinema industry to effectively serve clients.
• Upskill and train clients, team members, vendors, and third parties via various methods such as creating documentation and hosting training sessions.
• Build strong relationships with clients and team members.
• Be available on bi-monthly rotation for urgent after-hours support
• Other responsibilities as assigned

Qualification and experience:

• Proficient knowledge of technologies such as Microsoft SQL Server, .NET, cloud technologies, and networking desired
• Excellent problem-solving and analytical skills, verbal and written communication, and organizational skills with meticulous attention to detail
• Ability to remain composed under pressure, using independent discretion and judgment to assess situations and respond appropriately
• Commitment to excellent customer service and dedication to creating great outcomes and working relationships
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)
• Citizen or resident or holds a current work permit for the required location
• Current valid passport or able to obtain one promptly if required

This is a hybrid role with a home and office-based split, requiring regular weekly (2 days per week) attendance in the Cape Town office.

We are only considering applicants with an existing right to work in South Africa, without the need for employer sponsorship.

About Vista

Vista Group is the global leader in providing technology solutions to the international film industry. With brands including Vista, Veezi, Movio, Numero, Maccs, Flicks and Powster, our expertise covers cinema management software; loyalty, moviegoer engagement and marketing; film distribution software; box office reporting; creative studio solutions; and movie, cinema and streaming content discovery.

With more than 700 crew based across six main offices, in New Zealand (Auckland headquarters), the USA, the UK, South Africa, the Netherlands, and Mexico, our people are our most important asset. Across the group brands our teams provide market-leading services to clients in more than 100 countries.

We are proud of our diversity and have placed a high priority on being an inclusive workplace that is reflective of our clients and communities. It is important to us to foster an environment that empowers people to realise their full potential. We aim to do 'good things with good people' and we're proud to say that more than two decades on that's exactly what we do every single day.

Shared Standards

Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.

One Crew

• We're a diverse team, in different places and functions, and we're at our best when we connect, help and collaborate

Shine a Light

• We communicate openly, we explain the why, and we ask when we don't understand. We don't leave people in the dark

Make it Happen

• We make good things happen as people and as teams through our focus on delivery

Chase Great

• We challenge ourselves and each other to keep improving

You will be supported to continually learn and improve your skills, share knowledge and ideas in the team, and be part of a dynamic and open culture.

We have a range of benefits that include:

• Rest & Relax Fridays - Finish at lunch time on Friday but get paid for the full day
• Annual volunteer day
• Employee Rewards and Benefits with Perkbox
• Medical Insurance / Medical Aid
• Employee Assistance Programme Service
• Paid Sick leave
• 5 days bereavement leave per year
• On-Site Breakfast Bar

If this sounds like you, get in touch to find out more

We value inclusivity celebrate diversity and are committed to offering equal opportunity to our staff and candidates — regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious, ethical beliefs or political opinion. This commitment is reflected in all our employment policies and procedures.

Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals.

Who are we looking for:

This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers.

As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer’s resources.

This role requires a high amount of problem-solving skills and independence.

What you will be responsible for:

1. Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.
2. Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.
3. Engaging with new leads and users as part of their onboarding process.
4. Contributing to the Help Center by creating helpful articles and resources.
5. Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.

Requirements:

1. Exceptional English speaking and writing skills.
2. Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail.
3. Proactive team player who can multi-task independently under pressure.
4. Fast learner, tech orientation, comfortable working with digital tools.
5. Excellent communication and problem-solving skills.
6. Customer service/facing experience - a significant advantage.
7. Experience in ecommerce/B2B - an advantage.

You will be an integral part of a foundational team in a company dedicated to achieving one of our most important strategic aims: the quality, accuracy, and speed of resolution of client queries. Providing an outstanding service requires not only great technical knowledge but adopting and building automations and integrations to create new operational efficiencies and scalable processes. This role will provide exposure to businesses across the globe, help you develop your analytical skills, and translate complex subject matter into an easily digestible way. A core part of our business is the operational team’s understanding of global HR and payroll-related technical matters. We offer our services in over 170 countries globally and this role entails becoming highly proficient in technical knowledge relating to labour relations, payroll, employment matters, HR support and overall problem solving across a number of different countries within which we operate. There is a significant commercial aspect to this role, with a key focus on communication with clients and their employees, which is critical to overall customer satisfaction.

You Will:

• Be responsible for all aspects relating to excellent client and employee technical support, including:
• Assuming full responsibility for client and employee issues and striving to exceed expectations in resolving them
• Engaging with internal stakeholders to ensure issues are resolved and that resolutions offered contribute towards the growth of our customer base
• Using a professional and client-centric approach in resolving client and employee issues to ensure a positive experience.
• Continuously engage with the platform and various other business changes and features to remain up to date with the product.
• Ensuring that all allocated tickets are given adequate attention and focus
• Handling multiple high-impact projects simultaneously in a fast-paced, rapidly changing environment.
• Any other task which may be required by the CEO, Managing Director, COO and Head of Customer Success in line with the company’s operational setup

You have:

• Preferable qualifications: PDM, PDBA grads, B Com Law/Accounting/Finance/Economics/equivalent, Engineering/equivalent
• Excellent high school and university results
• Comfortable with ambiguity and complexity
• Efficient, creative and a strong problem solver
• Outstanding communication and interpersonal skills
• High energy, positive attitude, self-starter
• Comfortable working under tight deadlines and pressure from end users
• Excellent ability to prioritize
• Strong organizational skills and attention to detail
• Affinity to technology (experience with Monday.com and Zendesk advantageous)
• Customer support experience advantageous

• Competitive packages: Earn a competitive market salary; plus, access to Employee Purchase schemes to the private company. We grow, you grow
• Generous Vacation Policy: We think time off is essential… and we encourage it!
• Hybrid Working: We offer you an autonomous environment to perform at your highest level; whether it’s in-office or remote.

• Better Than Yesterday- We embrace challenges, question the status quo, and dedicate ourselves to continuous progress. The ultimate goal is to be better today than yesterday, with a plan to become even better tomorrow
• One Playground - The Playground is our shared space to create, innovate and win, together. We are a global team with a global vision, breaking down barriers to work to a common goal.
• Impact Over Input- Making an impact is everyone's role. Each of us are not just responsible for our actions but for their outcomes.
• Obsession For Excellence- Excellence is earned. We aim to achieve the extraordinary, and in our pursuit, we are relentless. We set ourselves high standards and deliver through accuracy, expertise and the highest standards of service.
• We welcome applications from every background and believe diverse experiences and perspectives will make us stronger.

• Introductory Call- meet our Talent team to discuss the opportunity and establish a great mutual fit for the role
• Meet the Hiring Manager- a more in-depth exploration of your relevant experience and the skills you’ll bring to the challenge of the role
• Case Study and Presentation- a chance to showcase your capabilities and how you like to work
• Value Fit Interview- a final discussion with your future colleagues to align on expectations and set you up to succeed

Job description

At Wellyx, our culture is centred on success and collaboration. We offer a unique opportunity to work with extraordinary people who are passionate about what they do. We specialise in management software for the fitness & wellness industry. More information can be found on our website:

We are looking for an experienced customer support specialist

Please note that the role will be fully remote, operating during USA EST hours (6pm - 3am daylight savings dependent). You must have all the tools needed for this role including a stable internet connection and a laptop.

Key Responsibilities

• Act as the liaison between the Sales and Support teams to ensure clear communication and customer alignment.
• Create and deliver onboarding roadmaps, process documentation, and tailored walkthroughs for each customer.
• Follow up proactively with onboarded customers to ensure satisfaction, address issues, and boost engagement.
• Monitor customer health, usage trends, and identify opportunities for optimization or upselling.
• Collaborate with internal teams to resolve customer challenges quickly and effectively.

Required Skills & Experience

• 3+ years of experience in Customer Success, Account Management, or Onboarding (preferably in SaaS or tech).
• Excellent communication and relationship-building skills.
• Strong organizational and multitasking abilities.
• Proficiency in CRM platforms and support tools.
• Ability to work US business hours and co-ordinate across time zones.
• Customer-first mindset with a strong sense of ownership and accountability.
• High emotional intelligence (EQ): Navigating conversations with empathy, trust and tact. Ensuring a smooth and trust-building experience.
• Drive onboarding metrics: Time-to-value, product adoption rates, opportunities for upselling, and retention milestones

Preferred

• Experience with remote teams and global clients.
• Familiarity with onboarding frameworks and lifecycle mapping.
• Exposure to both sales and support environments is a plus.

What We Offer:

• Salary of R15,000 per month
• A fully remote role with a mission-driven company making a difference in the fitness and wellness industry.
• The chance to work with innovative technology that transforms operations.
• Opportunities for professional growth.

Job Type: Full-time

Pay: R15 000,00 per month

Application Question(s):

• Please share your LinkedIn profile link:

Work Location: Remote

Join SignalPET, a cutting-edge technology and AI leader revolutionizing veterinary care worldwide. Leveraging state-of-the-art machine learning and patented technology, SignalPET supports veterinarians in diagnosing and treating companion animals globally.

As part of our rapidly growing team, we are seeking dynamic individuals to fill the role of Customer Support Representative. In this position, you will play a crucial role in addressing and resolving customer queries through phone calls and emails. Your responsibilities include efficiently directing inquiries to the appropriate channels and ensuring that each customer's concerns are effectively addressed and closed out.

This is a unique opportunity to be part of a forward-thinking company at the forefront of innovation in the veterinary field.

If you are passionate about technology, customer satisfaction, and contributing to the advancement of veterinary care, we invite you to join us in shaping the future of SignalPET.

NOTE THE REQUIREMENTS FOR THIS ROLE AS IT IS VERY SPECIFIC

Responsibilities:

Receiving Calls and Emails:
Customer Service Representatives are responsible for handling incoming calls and emails from customers or clients seeking assistance, information, or resolution to their queries.

Directing Inquiries:
They play a crucial role in directing customer inquiries to the right department or individual within the organization. This involves understanding the nature of the inquiry and routing it to the appropriate person or team who can address it effectively.

Problem Resolution:
Customer Service Representatives work towards resolving customer issues, answering questions, and providing solutions. They may need to collaborate with other departments to ensure a comprehensive and accurate response.

Communication Skills
: Effective communication is key in this role. Representatives must be able to articulate information clearly, listen to customer concerns, and convey solutions or information in a manner that is easily understandable.

Record Keeping:
Keeping accurate records of customer interactions, inquiries, and resolutions is often a part of the role. This helps in tracking trends, monitoring common issues, and improving overall customer service processes.

Follow-up:
After directing an inquiry or resolving an issue, Customer Service Representatives may follow up with customers to ensure satisfaction, gather feedback, and confirm that the concern has been addressed to the customer's satisfaction.

Time Management:
Handling multiple inquiries simultaneously requires effective time management. Representatives must prioritize tasks to ensure that each customer receives timely and appropriate attention.

Continuous Improvement:
Being proactive in identifying areas for improvement in customer service processes and suggesting enhancements to provide a better overall experience for customers.

This role is crucial in maintaining positive customer relationships and ensuring that customer inquiries are handled efficiently and effectively.

Knowledge, Abilities and Qualifications

• 2+ years' experience in inbound call handling
• Comfortable with phone calls and email communication
• Aptitude to manage numerous requests and time demands concurrently while achieving production goals from an assigned territory or set of accounts
• Attention to detail, organized and excellent follow up
• Great communication skills. Both oral and written
• A team player with strong motivation to succeed

Education:

• Matric

Language:

• Fluent English Speak, Read and Write (required)

THE FOLLOWING INFORMATION ABOUT THE ROLE IS CRITICAL

Location:

• Full time Office Based - Sandton, Johannesburg, South Africa - Not Negotiable

Hours of Work:

PLEASE NOTE

• SignalPET operates 24/7 and 365 days a year. Shifts are on a rotational basis that are sometimes over weekends, during public holidays and through the night.

About Keen

At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.

Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales.

We're not a legacy BPO. We're a partner in growth — and that's where you come in.

About the Role

We're hiring a Customer Service Agent to support a global client POS (point of sale) tech and delivery space. You'll play a critical frontline role helping their partners resolve technical issues, manage orders, and navigate integrated platforms.

This role is ideal for someone who thrives in high-pressure environments, learns quickly, and brings a calm, solution-oriented mindset to every interaction. You'll be joining an in office, global, and fast-moving team that values ownership, empathy, and communication.

What You'll Do

• Handle customer support tickets via email, chat, SMS, and phone inquiries with professionalism and urgency
• Troubleshoot and resolve issues related to business operations issues, orders, payments, software, and hardware for merchants
• Support API integrations with third-party platforms
• Maintain strong SLAs and high CSAT scores across all touchpoints
• Escalate bugs, errors, or high-risk customer concerns with detailed context
• Contribute to internal knowledge-sharing and surface suggestions to improve tools and processes
• Track and manage customer updates through appropriate internal channels

What We're Looking For

• 2–3+ years of experience in customer service, help desk, or tech support
• Experience handling phone support, SMS/live-chat support, and email support channels
• Experience supporting complex issues, products, or systems, especially for the software, hardware, or food delivery industry, supporting vendors or merchants
• Familiarity with physical hardware support, connection errors, web applications, and admin system management; API knowledge is a plus
• Strong verbal and written communication skills in English (C1 or greater), and able to type 45+ words per minute
• Emotionally intelligent and empathetic — always focused on delivering helpful, human responses
• Calm under pressure with the ability to self-manage in chaotic or fast-changing environments
• Self-starter who actively seeks solutions and takes ownership of their work
• Able to receive feedback constructively and adapt quickly

Assessment Disclaimer

The first stage is a 60-minute assessment with video questions, a typing test, and skill quizzes. Candidates have 24 hours from application submission to complete it.

• Competitive full time compensation

• Collaborative office space and culture

• Medical allowance
• Exposure to a fast-growing global client in the food tech space
• Many opportunities to grow within customer experience, operations, or technical support (TL, QA, and more)
• Birthday leave + professional development budget
• Join a supportive, resourceful, and global team that values action, clarity, and empathy

This is a full-time position, working from 11 pm to 7 am SAST), assisting customers in the U.S. It will shift to 12am to 8am from November to March for US Standard time.

The role is in-office, based at our office in Foreshore, Cape Town . The ability to commute to and from the office in Foreshore is required, with transportation arranged from certain locations near Cape Town.

Only Resume in English will be considered for this position.

Resume file format: Full name_CS Specialist

Position: Customer Support Specialist

Working Hours: 8:00am-5:00pm in your country ( 8hrs a day/ 5 days a week)

Working days: Complete five-day work week system

You can choose you preferred working days below:

• Sun-Thu (Fri & Sat is off)

Holidays and Vacations:

• Public holiday in your country
• Statutory paid leave

Location: Full remote work

Employment Status: Full-time

Number of new hires: 2

Benefits:

• Collaborative and supportive work environment.
• Great career growth, we have a plenty of leadership roles open for grabs.
• 10-20 Paid leaves Annually
• Possibility of taking one consecutive month of leave per year (By setting public holidays as working days, you can choose to combine compensatory leave and paid leave to make consecutive holidays.)

About the Company

GoWithGuide is an online marketplace where travelers can discover and book private tours led by local experts. We started in 2013, over 1000 guides have registered with us and have been offering tours to guests from all over the world.

Summary

We are looking for a customer service team member to support our tour marketplace "GoWithGuide" This position is structured as full-time remote, allowing for dedicated focus and productivity within the comfort of your home environment. It's essential to clarify that this arrangement does not constitute remote flex time; therefore, the flexibility to choose work hours is not available. The main users of GoWithGuide are travelers and tour guides from all over the world. The customer service team supports both of them mainly via email to ensure the best tour experience. We are currently expanding our service globally, customer support members will be responsible for assisting both suppliers and customers all over the world.

Duties and Responsibilities:

• Support tour guides in getting bookings.
• Answer inquiries in English from travelers and tour guides.
• Trouble support for travelers and tour guides.
• Recruit tour guides around the world;
• Conduct interviews (recruitment) in English for tour guides in countries where we are planning to expand
• Assist guides in creating tours and their profiles

Requirements:

(Required)

• Be able to read, write and speak in English (native or advanced business level).
• Write efficiently and professionally (email and Google Meet are the primary tools).
• Ability to work well in a team and independently.
• Eagerness to learn and contribute positively.
• You are a good fit for this position if you feel rewarded by making people happy.

(Welcome)

• Have experience in dealing with customers in English.

ONLY ENGLISH RESUMES WILL BE REVIEWED

Customer Support Specialist

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will ensure that every customer has an exceptional experience when reaching out by phone, email, or text. You'll provide updates, answer questions, and resolve issues promptly and professionally. Along with customer interactions, you'll also support the team with administrative tasks such as posting ads and confirming documentation from drivers.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and text (through the mainlines/emails) ensuring they feel supported and well-informed throughout the delivery process.

• Provide timely updates, answer questions, and resolve issues with professionalism and care.

• Forward relevant information to logistics.

• Assist with posting ads and handling additional administrative tasks as needed.

Requirements

• Excellent communication skills in English, both written and verbal, with a professional and friendly demeanor.

• Strong organizational and time management skills with the ability to multitask and prioritize effectively.

• Proficiency with Google Drive (Docs & Sheets) and other Google Workspace tools (Chat, Meet, Calendar, Email, etc.).

• Tech-savvy and quick to adapt to new software and tools.

• High attention to detail and accuracy in managing customer and order information.

• Flexibility to adapt to changing priorities and deadlines.

• A proactive mindset with a commitment to completing tasks thoroughly.

Benefits & Compensation

• $800/month for the first 3 months, with a $200 increase after the probation period.

• Ongoing raises based on performance and company growth.

• Collaborative and supportive work environment.

• Work from home.

• 10 standard paid days off per year.

• Standard American federal holidays off.

• Paid day off on your birthday.

• Earn one additional paid day off for every year you work with us (e.g., 5 extra days after 5 years).

• Annual company retreat (1 week, all expenses paid).

• Equipment provided: start with your own computer, and a company computer will be provided after 3–6 months.

Other

the company is based in the USA

Start time would be 7:00am MST to 3:30pm MST (Mountain Standard time)

• During Standard Time (Nov–Mar):

7:00 AM SLC (UTC-7) → 4:00 PM SAST

• During Daylight Saving Time (Mar–Nov):

7:00 AM SLC (UTC-6) → 3:00 PM SAST

Job Type: Full-time

Pay: From R13 800,00 per month

Work Location: Remote