2,411 Support Specialist jobs in South Africa
Support Specialist
Posted today
Job Viewed
Job Description
Vacancy: Support Specialist
Location: Bryanston
Why Join Us?
Tax Consulting South Africa is a firm specialising in South African and international tax law. We are committed to delivering trusted, tailored solutions to our clients, ensuring their tax compliance while preserving their wealth. Here, you will find a place to grow both professionally and personally, with opportunities for continuous development and recognition.
Are you a seasoned professional with a knack for organsation and a passion for supporting high-performing teams? We are seeking a dedicated and detail-oriented Support Specialist to join our dynamic team. This role demands someone with grit, someone who is resilient, proactive, and capable of managing multiple tasks with finesse. If you thrive in a fast-paced environment and are committed to excellence, we want to hear from you
Qualifications:
- Proven experience in data capture and management.
- Excellent client correspondence skills, both written and verbal.
- Strong administrative and secretarial skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Resilient and determined with a strong work ethic and a can-do attitude.
Key Responsibilities
Administrative Support:
- Manage the Manager's calendar, schedule appointments, and coordinate meetings.
- Prepare reports and presentations.
- Provide comprehensive administrative support to the Manager and the team.
Data Capture and Management:
- Accurately enter and manage data in our systems.
- Maintain and update records, ensuring data integrity and confidentiality.
Client Correspondence:
- Handle client communications via email, phone, and in-person with professionalism and efficiency.
- Respond to client inquiries promptly and follow up on outstanding issues.
Communication & Liaison:
- Serve as the first point of contact for internal and external queries.
- Take minutes during meetings and follow up on action items.
Support Specialist
Posted today
Job Viewed
Job Description
AAre you a highly organized and detail-oriented professional with a passion for automation? We're looking for an
Automation Support Specialist
to manage the operational life cycle of our automation solutions. In this role, you'll be the key to ensuring our automated processes are set up, run smoothly, and are properly maintained.
This is a 6 - month contract
Responsibilities include:
- Operational Readiness:
You'll ensure our automation solutions are ready for deployment by understanding their requirements, managing the procurement of necessary hardware and software, and facilitating system access during the testing and production phases. - Ongoing Support:
You'll be the primary point of contact for the continuous operation of our Blue Prism environment. Your responsibilities will include proactively managing credentials, setting up schedules, and facilitating the retirement of virtual employees. - Data Integrity:
You'll play a vital role in maintaining our data by ensuring all information from approved Solution Design Documents (SDDs) is accurately loaded and managed in our systems.
Requirements include:
- A
National Certificate
. - Blue Prism Associate Developer Certification (AD01)
. - At least
one year of experience
supporting operations within a
Blue Prism Control Room
.
If you're ready to use your expertise to make a real impact on our business operations, we encourage you to apply today.
Support Specialist
Posted today
Job Viewed
Job Description
At Vista Group, we are committed to transforming the cinema industry with cutting-edge software solutions. As a Support Specialist, you'll be at the forefront of customer service and second-line technical support, ensuring our clients receive world-class assistance.
This fast-paced role requires a self-motivated problem-solver who can prioritize multiple tasks, troubleshoot and resolve technical issues efficiently, and communicate effectively with global teams. You'll have the opportunity to grow your expertise, collaborate with industry leaders, and make a real impact on the customer experience.
Key Responsibilities:- Take ownership of investigating, tracking, finding solutions, and resolving support issues and questions, including testing solutions before deploying to production, understanding program code and error logs, and logging software bugs, in collaboration with clients, team members, vendors, and third parties around the world in various roles
- Install and configure Vista Group software remotely and onsite as part of troubleshooting and resolving issues or onboarding as needed
- Perform cross-regional and cross-departmental tasks and initiatives as assigned either on an ad-hoc, temporary basis, or as part of a more formal rotation program
- Become knowledgeable of the Vista Group software and the cinema industry to effectively serve clients
- Upskill and train clients, team members, vendors, and third parties via various methods such as creating documentation and hosting training sessions
- Build strong relationships with clients and team members
- Be available on rotation with a cell phone for urgent after-hours support issues
- Travel domestically and internationally on occasion
Requirements
- Must be Fluent in French with strong communication skills
- Degree in Information Technology, Computer Science, or equivalent (preferred)
- Some knowledge of technologies such as SQL Server, Visual Basic, .NET, cloud technologies, and networking desired
- Excellent problem-solving and analytical skills, verbal and written communication, and organizational skills with meticulous attention to detail
- Ability to remain composed under pressure, using independent discretion and judgment to assess situations and respond appropriately
- Commitment to excellent customer service and dedication to creating great outcomes and working relationships
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)
- Citizen or resident or holds a current work permit for the required location
- Current valid passport or able to obtain one promptly if required
This is a hybrid role with a home and office-based split, requiring regular weekly (2 days per week) attendance in the Cape Town office.
We are only considering applicants with an existing right to work in South Africa, without the need for employer sponsorship.
About Vista
Vista Group is the global leader in providing technology solutions to the international film industry. With brands including Vista, Veezi, Movio, Numero, Maccs, Flicks and Powster, our expertise covers cinema management software; loyalty, moviegoer engagement and marketing; film distribution software; box office reporting; creative studio solutions; and movie, cinema and streaming content discovery.
With more than 700 crew based across six main offices, in New Zealand (Auckland headquarters), the USA, the UK, South Africa, the Netherlands, and Mexico, our people are our most important asset. Across the group brands our teams provide market-leading services to clients in more than 100 countries.
We are proud of our diversity and have placed a high priority on being an inclusive workplace that is reflective of our clients and communities. It is important to us to foster an environment that empowers people to realise their full potential. We aim to do 'good things with good people' and we're proud to say that more than two decades on that's exactly what we do every single day.
Shared Standards
Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.
One Crew
- We're a diverse team, in different places and functions, and we're at our best when we connect, help and collaborate
Shine a Light
- We communicate openly, we explain the why, and we ask when we don't understand. We don't leave people in the dark
Make it Happen
- We make good things happen as people and as teams through our focus on delivery
Chase Great
- We challenge ourselves and each other to keep improving
Benefits
You will be supported to continually learn and improve your skills, share knowledge and ideas in the team, and be part of a dynamic and open culture.
We have a range of benefits that include:
- Rest & Relax Fridays - Finish at lunch time on Friday but get paid for the full day
- Annual volunteer day
- Employee Rewards and Benefits with Perkbox
- Medical Insurance / Medical Aid
- Employee Assistance Programme Service
- Paid Sick leave
- 5 days bereavement leave per year
- On-Site Breakfast Bar
If this sounds like you, get in touch to find out more
We value inclusivity celebrate diversity and are committed to offering equal opportunity to our staff and candidates — regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious, ethical beliefs or political opinion. This commitment is reflected in all our employment policies and procedures.
Customer Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Overview
Customer Support Specialist
SimplePay’s purpose is to pick a fight against mediocrity. We must do our part to make people feel we care - because we do - a lot.
Our mission is to make this world more human, and we’re looking for enthusiastic young people to help us continue the fight.
Our 52,000+ customers (businesses in South Africa, Ireland, Hong Kong, and Singapore) need to feel appreciated in every interaction with us - whether it’s a prompt, helpful reply to an email, patient assistance over the phone, thoughtfully written documentation or a system that shows it was designed with all the care and attention we could muster. At SimplePay, we're people first, employees second, and our Customer Support Team enables us to reflect this daily.
Joining our team means taking on a role with a supportive team culture where you can truly make an impact, whether you're still starting in your career or bringing your experience to a new setting. Content and system training for the role will be provided, so all you need is the right attitude, analytical ability, and a passion for proactively helping people.
Responsibilities- Offering support through phone, email, and live chat to ensure customers get the help they need
- Delivering system guidance to users navigating our platform
- Digging deeper into customer queries to understand and address their concerns effectively
- Guiding customers to the right Help Site resources for quick, self-service problem resolution
- Ad hoc tasks as and when needed
- Experience in online customer service, payroll administration and/or accounting/bookkeeping
- Experience working in a remote environment
- Experience working with internal tools: Slack, Google Suite, FreshWorks CRM, Jira, Confluence, 15Five
- A minimum of a matric exemption
- The discipline to work effectively in a fully remote environment
- A stable, high-speed internet connection of at least 25mbps and a suitable workspace for remote work
- Ability to work during periods of load-shedding without interruption
- Excellent problem-solving skills and the ability to navigate complex customer issues
- Strong technical aptitude with a willingness to learn and master new software
- Strong numerical and analytical skills
- Proficient in numeracy and problem-solving
- Outstanding communication skills, both in writing and speaking
- Exceptional attention to detail
- The ability to interpret and understand a customer’s issue
- Salary: up to R 15,500/month (up to R 18,400 CTC)
- Location: Fully remote / work-from-home environment
- Working Hours: Full-time, 8 am - 5 pm or 9 am - 6 pm (as per company requirements), Monday-Friday
- Annual Leave: 20 working days/year
- Medical Aid Benefit: up to R 2,900 / month (through our Discovery group scheme)
- Counselling Benefit: Access to free unlimited counselling, financial, life and career coaching (through Kaelo)
- Supportive Team: in a growth-minded company with opportunities to learn and grow
- Application
- Task and One-way Video
- Interview 1 (meet-and-greet)
- Interview 2 (practical/technical testing)
- Interview 3 (general questions)
- Background Checks (criminal and reference)
* Available after the successful completion of your 3-month probationary period.
* Available to all employees based in South Africa.
SimplePay is an equal-opportunity employer committed to transformation and embracing diversity. Our employment equity plan and targets will be considered as part of the recruitment process. People from designated groups are encouraged to apply.
SimplePay Careers
#J-18808-LjbffrCustomer Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Overview
Customer Support Specialist
SimplePay’s purpose is to pick a fight against mediocrity. We must do our part to make people feel we care - because we do - a lot.
Our mission is to make this world more human, and we’re looking for enthusiastic young people to help us continue the fight.
Our 52,000+ customers (businesses in South Africa, Ireland, Hong Kong, and Singapore) need to feel appreciated in every interaction with us - whether it’s a prompt, helpful reply to an email, patient assistance over the phone, thoughtfully written documentation or a system that shows it was designed with all the care and attention we could muster. At SimplePay, we're people first, employees second, and our Customer Support Team enables us to reflect this daily.
Joining our team means taking on a role with a supportive team culture where you can truly make an impact, whether you're still starting in your career or bringing your experience to a new setting. Content and system training for the role will be provided, so all you need is the right attitude, analytical ability, and a passion for proactively helping people.
Responsibilities- Offering support through phone, email, and live chat to ensure customers get the help they need
- Delivering system guidance to users navigating our platform
- Digging deeper into customer queries to understand and address their concerns effectively
- Guiding customers to the right Help Site resources for quick, self-service problem resolution
- Ad hoc tasks as and when needed
- Experience in online customer service, payroll administration and/or accounting/bookkeeping
- Experience working in a remote environment
- Experience working with internal tools: Slack, Google Suite, FreshWorks CRM, Jira, Confluence, 15Five
- A minimum of a matric exemption
- The discipline to work effectively in a fully remote environment
- A stable, high-speed internet connection of at least 25mbps and a suitable workspace for remote work
- Ability to work during periods of load-shedding without interruption
- Excellent problem-solving skills and the ability to navigate complex customer issues
- Strong technical aptitude with a willingness to learn and master new software
- Strong numerical and analytical skills
- Proficient in numeracy and problem-solving
- Outstanding communication skills, both in writing and speaking
- Exceptional attention to detail
- The ability to interpret and understand a customer’s issue
- Salary: up to R 15,500/month (up to R 18,400 CTC)
- Location: Fully remote / work-from-home environment
- Working Hours: Full-time, 8 am - 5 pm or 9 am - 6 pm (as per company requirements), Monday-Friday
- Annual Leave: 20 working days/year
- Medical Aid Benefit: up to R 2,900 / month (through our Discovery group scheme)
- Counselling Benefit: Access to free unlimited counselling, financial, life and career coaching (through Kaelo)
- Supportive Team: in a growth-minded company with opportunities to learn and grow
- Application
- Task and One-way Video
- Interview 1 (meet-and-greet)
- Interview 2 (practical/technical testing)
- Interview 3 (general questions)
- Background Checks (criminal and reference)
* Available after the successful completion of your 3-month probationary period.
* Available to all employees based in South Africa.
SimplePay is an equal-opportunity employer committed to transformation and embracing diversity. Our employment equity plan and targets will be considered as part of the recruitment process. People from designated groups are encouraged to apply.
SimplePay Careers
#J-18808-LjbffrCustomer Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Overview
Customer Support Specialist
SimplePay’s purpose is to pick a fight against mediocrity. We must do our part to make people feel we care - because we do - a lot.
Our mission is to make this world more human, and we’re looking for enthusiastic young people to help us continue the fight.
Our 52,000+ customers (businesses in South Africa, Ireland, Hong Kong, and Singapore) need to feel appreciated in every interaction with us - whether it’s a prompt, helpful reply to an email, patient assistance over the phone, thoughtfully written documentation or a system that shows it was designed with all the care and attention we could muster. At SimplePay, we're people first, employees second, and our Customer Support Team enables us to reflect this daily.
Joining our team means taking on a role with a supportive team culture where you can truly make an impact, whether you're still starting in your career or bringing your experience to a new setting. Content and system training for the role will be provided, so all you need is the right attitude, analytical ability, and a passion for proactively helping people.
Responsibilities- Offering support through phone, email, and live chat to ensure customers get the help they need
- Delivering system guidance to users navigating our platform
- Digging deeper into customer queries to understand and address their concerns effectively
- Guiding customers to the right Help Site resources for quick, self-service problem resolution
- Ad hoc tasks as and when needed
- Experience in online customer service, payroll administration and/or accounting/bookkeeping
- Experience working in a remote environment
- Experience working with internal tools: Slack, Google Suite, FreshWorks CRM, Jira, Confluence, 15Five
- A minimum of a matric exemption
- The discipline to work effectively in a fully remote environment
- A stable, high-speed internet connection of at least 25mbps and a suitable workspace for remote work
- Ability to work during periods of load-shedding without interruption
- Excellent problem-solving skills and the ability to navigate complex customer issues
- Strong technical aptitude with a willingness to learn and master new software
- Strong numerical and analytical skills
- Proficient in numeracy and problem-solving
- Outstanding communication skills, both in writing and speaking
- Exceptional attention to detail
- The ability to interpret and understand a customer’s issue
- Salary: up to R 15,500/month (up to R 18,400 CTC)
- Location: Fully remote / work-from-home environment
- Working Hours: Full-time, 8 am - 5 pm or 9 am - 6 pm (as per company requirements), Monday-Friday
- Annual Leave: 20 working days/year
- Medical Aid Benefit: up to R 2,900 / month (through our Discovery group scheme)
- Counselling Benefit: Access to free unlimited counselling, financial, life and career coaching (through Kaelo)
- Supportive Team: in a growth-minded company with opportunities to learn and grow
- Application
- Task and One-way Video
- Interview 1 (meet-and-greet)
- Interview 2 (practical/technical testing)
- Interview 3 (general questions)
- Background Checks (criminal and reference)
* Available after the successful completion of your 3-month probationary period.
* Available to all employees based in South Africa.
SimplePay is an equal-opportunity employer committed to transformation and embracing diversity. Our employment equity plan and targets will be considered as part of the recruitment process. People from designated groups are encouraged to apply.
SimplePay Careers
#J-18808-LjbffrCustomer Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Overview
Customer Support Specialist
SimplePay’s purpose is to pick a fight against mediocrity. We must do our part to make people feel we care - because we do - a lot.
Our mission is to make this world more human, and we’re looking for enthusiastic young people to help us continue the fight.
Our 52,000+ customers (businesses in South Africa, Ireland, Hong Kong, and Singapore) need to feel appreciated in every interaction with us - whether it’s a prompt, helpful reply to an email, patient assistance over the phone, thoughtfully written documentation or a system that shows it was designed with all the care and attention we could muster. At SimplePay, we're people first, employees second, and our Customer Support Team enables us to reflect this daily.
Joining our team means taking on a role with a supportive team culture where you can truly make an impact, whether you're still starting in your career or bringing your experience to a new setting. Content and system training for the role will be provided, so all you need is the right attitude, analytical ability, and a passion for proactively helping people.
Responsibilities- Offering support through phone, email, and live chat to ensure customers get the help they need
- Delivering system guidance to users navigating our platform
- Digging deeper into customer queries to understand and address their concerns effectively
- Guiding customers to the right Help Site resources for quick, self-service problem resolution
- Ad hoc tasks as and when needed
- Experience in online customer service, payroll administration and/or accounting/bookkeeping
- Experience working in a remote environment
- Experience working with internal tools: Slack, Google Suite, FreshWorks CRM, Jira, Confluence, 15Five
- A minimum of a matric exemption
- The discipline to work effectively in a fully remote environment
- A stable, high-speed internet connection of at least 25mbps and a suitable workspace for remote work
- Ability to work during periods of load-shedding without interruption
- Excellent problem-solving skills and the ability to navigate complex customer issues
- Strong technical aptitude with a willingness to learn and master new software
- Strong numerical and analytical skills
- Proficient in numeracy and problem-solving
- Outstanding communication skills, both in writing and speaking
- Exceptional attention to detail
- The ability to interpret and understand a customer’s issue
- Salary: up to R 15,500/month (up to R 18,400 CTC)
- Location: Fully remote / work-from-home environment
- Working Hours: Full-time, 8 am - 5 pm or 9 am - 6 pm (as per company requirements), Monday-Friday
- Annual Leave: 20 working days/year
- Medical Aid Benefit: up to R 2,900 / month (through our Discovery group scheme)
- Counselling Benefit: Access to free unlimited counselling, financial, life and career coaching (through Kaelo)
- Supportive Team: in a growth-minded company with opportunities to learn and grow
- Application
- Task and One-way Video
- Interview 1 (meet-and-greet)
- Interview 2 (practical/technical testing)
- Interview 3 (general questions)
- Background Checks (criminal and reference)
* Available after the successful completion of your 3-month probationary period.
* Available to all employees based in South Africa.
SimplePay is an equal-opportunity employer committed to transformation and embracing diversity. Our employment equity plan and targets will be considered as part of the recruitment process. People from designated groups are encouraged to apply.
SimplePay Careers
#J-18808-LjbffrBe The First To Know
About the latest Support specialist Jobs in South Africa !
Customer Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Overview
Customer Support Specialist
SimplePay’s purpose is to pick a fight against mediocrity. We must do our part to make people feel we care - because we do - a lot.
Our mission is to make this world more human, and we’re looking for enthusiastic young people to help us continue the fight.
Our 52,000+ customers (businesses in South Africa, Ireland, Hong Kong, and Singapore) need to feel appreciated in every interaction with us - whether it’s a prompt, helpful reply to an email, patient assistance over the phone, thoughtfully written documentation or a system that shows it was designed with all the care and attention we could muster. At SimplePay, we're people first, employees second, and our Customer Support Team enables us to reflect this daily.
Joining our team means taking on a role with a supportive team culture where you can truly make an impact, whether you're still starting in your career or bringing your experience to a new setting. Content and system training for the role will be provided, so all you need is the right attitude, analytical ability, and a passion for proactively helping people.
Responsibilities- Offering support through phone, email, and live chat to ensure customers get the help they need
- Delivering system guidance to users navigating our platform
- Digging deeper into customer queries to understand and address their concerns effectively
- Guiding customers to the right Help Site resources for quick, self-service problem resolution
- Ad hoc tasks as and when needed
- Experience in online customer service, payroll administration and/or accounting/bookkeeping
- Experience working in a remote environment
- Experience working with internal tools: Slack, Google Suite, FreshWorks CRM, Jira, Confluence, 15Five
- A minimum of a matric exemption
- The discipline to work effectively in a fully remote environment
- A stable, high-speed internet connection of at least 25mbps and a suitable workspace for remote work
- Ability to work during periods of load-shedding without interruption
- Excellent problem-solving skills and the ability to navigate complex customer issues
- Strong technical aptitude with a willingness to learn and master new software
- Strong numerical and analytical skills
- Proficient in numeracy and problem-solving
- Outstanding communication skills, both in writing and speaking
- Exceptional attention to detail
- The ability to interpret and understand a customer’s issue
- Salary: up to R 15,500/month (up to R 18,400 CTC)
- Location: Fully remote / work-from-home environment
- Working Hours: Full-time, 8 am - 5 pm or 9 am - 6 pm (as per company requirements), Monday-Friday
- Annual Leave: 20 working days/year
- Medical Aid Benefit: up to R 2,900 / month (through our Discovery group scheme)
- Counselling Benefit: Access to free unlimited counselling, financial, life and career coaching (through Kaelo)
- Supportive Team: in a growth-minded company with opportunities to learn and grow
- Application
- Task and One-way Video
- Interview 1 (meet-and-greet)
- Interview 2 (practical/technical testing)
- Interview 3 (general questions)
- Background Checks (criminal and reference)
* Available after the successful completion of your 3-month probationary period.
* Available to all employees based in South Africa.
SimplePay is an equal-opportunity employer committed to transformation and embracing diversity. Our employment equity plan and targets will be considered as part of the recruitment process. People from designated groups are encouraged to apply.
SimplePay Careers
#J-18808-LjbffrCustomer Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Overview
Customer Support Specialist
SimplePay’s purpose is to pick a fight against mediocrity. We must do our part to make people feel we care - because we do - a lot.
Our mission is to make this world more human, and we’re looking for enthusiastic young people to help us continue the fight.
Our 52,000+ customers (businesses in South Africa, Ireland, Hong Kong, and Singapore) need to feel appreciated in every interaction with us - whether it’s a prompt, helpful reply to an email, patient assistance over the phone, thoughtfully written documentation or a system that shows it was designed with all the care and attention we could muster. At SimplePay, we're people first, employees second, and our Customer Support Team enables us to reflect this daily.
Joining our team means taking on a role with a supportive team culture where you can truly make an impact, whether you're still starting in your career or bringing your experience to a new setting. Content and system training for the role will be provided, so all you need is the right attitude, analytical ability, and a passion for proactively helping people.
Responsibilities- Offering support through phone, email, and live chat to ensure customers get the help they need
- Delivering system guidance to users navigating our platform
- Digging deeper into customer queries to understand and address their concerns effectively
- Guiding customers to the right Help Site resources for quick, self-service problem resolution
- Ad hoc tasks as and when needed
- Experience in online customer service, payroll administration and/or accounting/bookkeeping
- Experience working in a remote environment
- Experience working with internal tools: Slack, Google Suite, FreshWorks CRM, Jira, Confluence, 15Five
- A minimum of a matric exemption
- The discipline to work effectively in a fully remote environment
- A stable, high-speed internet connection of at least 25mbps and a suitable workspace for remote work
- Ability to work during periods of load-shedding without interruption
- Excellent problem-solving skills and the ability to navigate complex customer issues
- Strong technical aptitude with a willingness to learn and master new software
- Strong numerical and analytical skills
- Proficient in numeracy and problem-solving
- Outstanding communication skills, both in writing and speaking
- Exceptional attention to detail
- The ability to interpret and understand a customer’s issue
- Salary: up to R 15,500/month (up to R 18,400 CTC)
- Location: Fully remote / work-from-home environment
- Working Hours: Full-time, 8 am - 5 pm or 9 am - 6 pm (as per company requirements), Monday-Friday
- Annual Leave: 20 working days/year
- Medical Aid Benefit: up to R 2,900 / month (through our Discovery group scheme)
- Counselling Benefit: Access to free unlimited counselling, financial, life and career coaching (through Kaelo)
- Supportive Team: in a growth-minded company with opportunities to learn and grow
- Application
- Task and One-way Video
- Interview 1 (meet-and-greet)
- Interview 2 (practical/technical testing)
- Interview 3 (general questions)
- Background Checks (criminal and reference)
* Available after the successful completion of your 3-month probationary period.
* Available to all employees based in South Africa.
SimplePay is an equal-opportunity employer committed to transformation and embracing diversity. Our employment equity plan and targets will be considered as part of the recruitment process. People from designated groups are encouraged to apply.
SimplePay Careers
#J-18808-LjbffrCustomer Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Overview
Customer Support Specialist
SimplePay’s purpose is to pick a fight against mediocrity. We must do our part to make people feel we care - because we do - a lot.
Our mission is to make this world more human, and we’re looking for enthusiastic young people to help us continue the fight.
Our 52,000+ customers (businesses in South Africa, Ireland, Hong Kong, and Singapore) need to feel appreciated in every interaction with us - whether it’s a prompt, helpful reply to an email, patient assistance over the phone, thoughtfully written documentation or a system that shows it was designed with all the care and attention we could muster. At SimplePay, we're people first, employees second, and our Customer Support Team enables us to reflect this daily.
Joining our team means taking on a role with a supportive team culture where you can truly make an impact, whether you're still starting in your career or bringing your experience to a new setting. Content and system training for the role will be provided, so all you need is the right attitude, analytical ability, and a passion for proactively helping people.
Responsibilities- Offering support through phone, email, and live chat to ensure customers get the help they need
- Delivering system guidance to users navigating our platform
- Digging deeper into customer queries to understand and address their concerns effectively
- Guiding customers to the right Help Site resources for quick, self-service problem resolution
- Ad hoc tasks as and when needed
- Experience in online customer service, payroll administration and/or accounting/bookkeeping
- Experience working in a remote environment
- Experience working with internal tools: Slack, Google Suite, FreshWorks CRM, Jira, Confluence, 15Five
- A minimum of a matric exemption
- The discipline to work effectively in a fully remote environment
- A stable, high-speed internet connection of at least 25mbps and a suitable workspace for remote work
- Ability to work during periods of load-shedding without interruption
- Excellent problem-solving skills and the ability to navigate complex customer issues
- Strong technical aptitude with a willingness to learn and master new software
- Strong numerical and analytical skills
- Proficient in numeracy and problem-solving
- Outstanding communication skills, both in writing and speaking
- Exceptional attention to detail
- The ability to interpret and understand a customer’s issue
- Salary: up to R 15,500/month (up to R 18,400 CTC)
- Location: Fully remote / work-from-home environment
- Working Hours: Full-time, 8 am - 5 pm or 9 am - 6 pm (as per company requirements), Monday-Friday
- Annual Leave: 20 working days/year
- Medical Aid Benefit: up to R 2,900 / month (through our Discovery group scheme)
- Counselling Benefit: Access to free unlimited counselling, financial, life and career coaching (through Kaelo)
- Supportive Team: in a growth-minded company with opportunities to learn and grow
- Application
- Task and One-way Video
- Interview 1 (meet-and-greet)
- Interview 2 (practical/technical testing)
- Interview 3 (general questions)
- Background Checks (criminal and reference)
* Available after the successful completion of your 3-month probationary period.
* Available to all employees based in South Africa.
SimplePay is an equal-opportunity employer committed to transformation and embracing diversity. Our employment equity plan and targets will be considered as part of the recruitment process. People from designated groups are encouraged to apply.
SimplePay Careers
#J-18808-Ljbffr