What Customer Retention Jobs are in South Africa?
Showing 47 Customer Retention jobs in South Africa
Customer Retention Specialist - Subscription Services
4600 East London / Remote
Placements24
Posted 5 days ago
Job Viewed
Job Description
About the Role
Our client, a leading provider of subscription-based digital services, is seeking a proactive and persuasive Customer Retention Specialist to join their team in East London, Eastern Cape . This role is critical in minimizing churn and maximizing customer lifetime value by engaging with customers who are considering leaving our service. You will be responsible for understanding customer concerns, offering tailored solutions, and reinforcing the value proposition of our offerings. This hybrid role offers the flexibility to work from our East London office and remotely. We are looking for individuals with excellent communication and negotiation skills, a strong understanding of customer psychology, and a commitment to customer satisfaction. The ideal candidate will be adept at problem-solving and dedicated to building strong, lasting relationships with our subscribers.
Key Responsibilities- Proactively engage with at-risk customers to understand their reasons for considering cancellation.
- Develop and implement strategies to retain customers, offering solutions and incentives.
- Address customer concerns and resolve issues that may lead to churn.
- Clearly articulate the value and benefits of our subscription services.
- Negotiate solutions and retention offers tailored to individual customer needs.
- Maintain accurate records of customer interactions, feedback, and retention outcomes.
- Collaborate with marketing and product teams to provide insights into customer churn drivers.
- Identify opportunities to improve the customer experience and reduce churn proactively.
- Achieve and exceed monthly retention targets.
- Provide feedback on customer trends to management for strategic decision-making.
- Proven experience in customer retention, customer service, or a related client-facing role, preferably in a subscription-based business.
- Excellent communication, negotiation, and persuasive skills.
- Strong understanding of customer psychology and churn prevention strategies.
- Ability to empathize with customers and resolve issues effectively.
- Proficiency in using CRM software and customer support tools.
- A results-oriented mindset with a track record of meeting or exceeding targets.
- Ability to work effectively in a hybrid environment based in East London, Eastern Cape .
- Strong problem-solving skills and the ability to think creatively.
- High school diploma required; further education or relevant certifications are a plus.
Our client offers a competitive annual salary of R, along with attractive commission and bonus structures tied to retention rates. Comprehensive medical aid coverage is provided. Generous paid time off, including vacation and sick leave, is granted. Opportunities for professional development and skill enhancement are available. This hybrid role provides flexibility and work-life balance. You will work in a modern office in East London . Access to employee discounts on subscription services is a perk. A supportive and collaborative team environment is fostered.
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0
Job Description
Qualifications:
Matric
Certificate or degree in finance would be beneficial
Experience:
5 years experience
Knowledge required:
Finance, accounting and administrative skills required
Skills Required:
Finance, accounting and administrative skills required
Key Responsibilities:
Skills required:
Matric
Certificate or degree in finance would be beneficial
Experience:
5 years experience
Knowledge required:
Finance, accounting and administrative skills required
Skills Required:
Finance, accounting and administrative skills required
Key Responsibilities:
- Based at Heidelberg Plant
- Ensuring company policies, procedures are followed
- Managing of three staff members
- Creditors management:
- Management of staff members to ensure that the companys internal controls in terms of invoice capturing within the set deadlines are adhered to
- Various important finance reconciliations which will assist both operations and the finance department and reconciliations between the ERP system and financial reporting system
- Posting journals on SAGE Evolution to ensure accurate and complete financial records
- Reviewing staff recons and approving payments on internet banking system
- Assisting with year end auditors questions applicable to the position
- Various other administrative functions as required by finance staff or the Processing Director of the factory
Skills required:
- Attention to detail is important
- Strong analytical-, financial- and accounting skills
- Proficient in Excel
- SAGE Evolution and Meat Matrix ERP system knowledge would be beneficial
- Industry experience within Eskorts ambient would be beneficial
- Deadline driven
- Strong personality and the ability to effectively communicate to ensure that company policies and controls in terms of finance are adhered to
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1
Job Description
**Job Requisition ID #**
26WD97440
**Role Overview**
The Account Based Renewals Rep independently manages time and tasks to handle multiple renewal cycles, engaging in communication and negotiation activities with moderate guidance.
The role supports customer satisfaction by identifying and addressing customer needs, provides light touch partner support, monitors churn risks, and ensures accurate and timely renewal execution.
They leverage CRM systems to automate workflows and flag exceptions within established guidelines.
**Key Responsibilities**
_Execute End to End Renewal Motions_
- Independently execute full renewal workflows for assigned accounts.
_Close Renewals_
- Defend existing customer base by ensuring timely and accurate renewal execution with moderate guidance.
_Drive and Close Seat Expansions_
- Identify and close seat expansion opportunities (additional licenses across existing buyers, teams, or personas) using standard playbooks during renewal.
_Monitor Auto Renewal Status_
- Intervene when auto renewals are disabled to prevent churn, applying judgment within well defined guidelines.
_Customer Procurement Interaction_
- Work directly with customer procurement teams to ensure seamless renewal execution, operating with general instruction on routine tasks.
**Skills & Competencies**
- _Organizational & Time Management:_ Manages multiple renewal cycles independently, with moderate guidance.
- _Customer First Mindset:_ Identifies and addresses customer needs to drive satisfaction.
- _Communication:_ Engages customers using clear, effective communication to secure renewals.
- _Negotiation:_ Applies basic negotiation techniques to achieve mutual agreement on renewals.
- _CRM & Workflow Systems:_ Utilizes CRM systems to automate workflows and flag exceptions.
**ATU (Account Team Unit) Collaboration**
- _Expansion Qualification:_ Engages Account Executives for larger cross sell or expansion opportunities with moderate guidance.
- _Customer Success Collaboration:_ Provides light touch coordination with Customer Success Managers to support retention and adoption.
- _Partner Engagement:_ Supports partners where applicable, following general instructions.
- _Share Insights:_ Communicates churn risks, blockers, and missed upsell signals across teams and geographies.
- _Feedback Loop:_ Provides feedback on product experiences and packaging based on customer insights.
**Required Qualifications**
- 2-3 years of experience in renewals, account management, customer success, inside sales, or a similar customer facing role.
- Experience managing renewal cycles or recurring revenue motions.
- Strong communication skills with the ability to influence customer decisions.
- Foundational negotiation skills with the ability to secure renewals or basic expansions.
- Ability to manage multiple concurrent workflows and adhere to renewal timelines.
- Proficiency using CRM systems and basic workflow automation.
**Preferred Qualifications**
- Experience working in SaaS, subscription licensing, or recurring revenue commercial environments.
- Familiarity with procurement processes or vendor customer negotiation cycles.
- Exposure to partner led or channel supported sales motions.
- Experience identifying churn risks or upsell signals through customer conversations or data.
- Working knowledge of forecasting renewals or using dashboards for revenue tracking.
- Experience coordinating across sales, customer success, and partner teams.
\#LI-FB1
RS27
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Diversity & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).
26WD97440
**Role Overview**
The Account Based Renewals Rep independently manages time and tasks to handle multiple renewal cycles, engaging in communication and negotiation activities with moderate guidance.
The role supports customer satisfaction by identifying and addressing customer needs, provides light touch partner support, monitors churn risks, and ensures accurate and timely renewal execution.
They leverage CRM systems to automate workflows and flag exceptions within established guidelines.
**Key Responsibilities**
_Execute End to End Renewal Motions_
- Independently execute full renewal workflows for assigned accounts.
_Close Renewals_
- Defend existing customer base by ensuring timely and accurate renewal execution with moderate guidance.
_Drive and Close Seat Expansions_
- Identify and close seat expansion opportunities (additional licenses across existing buyers, teams, or personas) using standard playbooks during renewal.
_Monitor Auto Renewal Status_
- Intervene when auto renewals are disabled to prevent churn, applying judgment within well defined guidelines.
_Customer Procurement Interaction_
- Work directly with customer procurement teams to ensure seamless renewal execution, operating with general instruction on routine tasks.
**Skills & Competencies**
- _Organizational & Time Management:_ Manages multiple renewal cycles independently, with moderate guidance.
- _Customer First Mindset:_ Identifies and addresses customer needs to drive satisfaction.
- _Communication:_ Engages customers using clear, effective communication to secure renewals.
- _Negotiation:_ Applies basic negotiation techniques to achieve mutual agreement on renewals.
- _CRM & Workflow Systems:_ Utilizes CRM systems to automate workflows and flag exceptions.
**ATU (Account Team Unit) Collaboration**
- _Expansion Qualification:_ Engages Account Executives for larger cross sell or expansion opportunities with moderate guidance.
- _Customer Success Collaboration:_ Provides light touch coordination with Customer Success Managers to support retention and adoption.
- _Partner Engagement:_ Supports partners where applicable, following general instructions.
- _Share Insights:_ Communicates churn risks, blockers, and missed upsell signals across teams and geographies.
- _Feedback Loop:_ Provides feedback on product experiences and packaging based on customer insights.
**Required Qualifications**
- 2-3 years of experience in renewals, account management, customer success, inside sales, or a similar customer facing role.
- Experience managing renewal cycles or recurring revenue motions.
- Strong communication skills with the ability to influence customer decisions.
- Foundational negotiation skills with the ability to secure renewals or basic expansions.
- Ability to manage multiple concurrent workflows and adhere to renewal timelines.
- Proficiency using CRM systems and basic workflow automation.
**Preferred Qualifications**
- Experience working in SaaS, subscription licensing, or recurring revenue commercial environments.
- Familiarity with procurement processes or vendor customer negotiation cycles.
- Exposure to partner led or channel supported sales motions.
- Experience identifying churn risks or upsell signals through customer conversations or data.
- Working knowledge of forecasting renewals or using dashboards for revenue tracking.
- Experience coordinating across sales, customer success, and partner teams.
\#LI-FB1
RS27
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Diversity & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).
Is this job a match or a miss?
Apply Now
2
Job Description
Minimum requirements:
- Completed degree, preferably BCom
- Very strong academic results
- Fluent in English and Afrikaans
- Must possess excellent written and verbal communication skills
- Must be proactive, with a positive and friendly attitude
- Must be professional
- Excellent interpersonal and administration skills
- Exceptional client service
- No relevant experience necessary
- Build continuous relationships with clients in order to identify their needs
- Be proactive in providing timely feedback to customers daily
- Engage with clients on any questions they may have regarding the various products and services
- Be diligent in updating the system and database with new information obtained from clients
- Create and maintain client files
- Take responsibility for the renewals of client policies
- Client retention
- Must be solution-orientated and provide resolution to clients in regard to any problems that may arise in relation to their short-term insurance policy
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3
Job Description
**Meet the Team**
The EMEAR Service Provider team for Vodafone is a high-performing, dynamic group dedicated to driving digital transformation for one of Cisco's most strategic global accounts. We function as trusted advisors, bridging the gap between cutting-edge technology and real-world business outcomes to power the future of connectivity. Our team is a diverse, collaborative, and fast-paced in an environment where innovation is encouraged and every member plays a critical role in our collective success. Working here means being at the forefront of the industry, tackling complex challenges, and delivering solutions that directly impact the success of a premier global customer.
The purpose of the Account Executive - Services (Services Seller) at Cisco is to act as a strategic partner and advisor to account teams and customers who bridges the gap between Cisco's technology portfolio and the customer's business outcomes. Provides experience and expertise in the deployment and support of Cisco technology solutions in a safe and secure manner.
The purpose of the team is to maximise the value of the Cisco portfolio for the customer while securing sustainable, long-term revenue growth for the Cisco. You are the frontline leader who turn "Digital Transformation" from a concept into a measurable reality for our most strategic accounts like Vodafone.
**Your Impact**
+ Architect high-value Professional Services solutions that directly address Vodafone's business requirements and drive measurable revenue growth.
+ Manage the full sales lifecycle, from identifying customer pain points and building meaningful relationships with key stakeholders to forecasting and closing strategic deals.
+ Drive incremental Annual Contract Value (iACV) and support the transition to recurring revenue models to enhance the overall customer experience and long-term value.
+ Lead complex commercial and contractual negotiations to secure new deals and expand Cisco's footprint within the account.
+ Develop and execute comprehensive sales strategies by collaborating with internal CX, Customer Success, and Portfolio teams to ensure seamless service delivery.
**Minimum Qualifications**
+ 5+ years of experience in the Service Provider (SP) market, demonstrating a deep understanding of industry dynamics and customer needs.
+ 7+ years of proven success in Sales or Business Development roles, specifically managing complex, multi-faceted deals.
+ Bachelor's degree in an IT-related field, or 7+ years of equivalent experience in IT project delivery, IT engineering or operations, network engineering or operations, IT Software development, testing and deployment.
+ Demonstrated ability to negotiate complex agreements spanning hardware, software, and services.
+ Passion, drive, hunger to hunt and win business for Cisco.
+ Fluency in English.
**Preferred Qualifications**
+ Strong knowledge of ITIL, PDI (Plan, Design, Implement), DevSecOps and program management methodologies.
+ Proven experience in navigating large, matrixed organizations to secure internal approvals and align cross-functional resources.
+ Exceptional communication and presentation skills, with the ability to articulate technical value to C-suite and executive-level stakeholders.
+ Technical proficiency in Cisco's SP solutions portfolio, with a strong emphasis on Automation, Cloud, IP Transport, and Security.
+ Familiar with MEDPICC and Value Selling methodologies.
+ Ability to travel approximately 50% of the time to engage with customer sites and internal teams. Be close to major city or airport.
+ Cisco professional level certifications like CCNA, or CCNP.
+ Other languages like German, Italian, French.
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
The EMEAR Service Provider team for Vodafone is a high-performing, dynamic group dedicated to driving digital transformation for one of Cisco's most strategic global accounts. We function as trusted advisors, bridging the gap between cutting-edge technology and real-world business outcomes to power the future of connectivity. Our team is a diverse, collaborative, and fast-paced in an environment where innovation is encouraged and every member plays a critical role in our collective success. Working here means being at the forefront of the industry, tackling complex challenges, and delivering solutions that directly impact the success of a premier global customer.
The purpose of the Account Executive - Services (Services Seller) at Cisco is to act as a strategic partner and advisor to account teams and customers who bridges the gap between Cisco's technology portfolio and the customer's business outcomes. Provides experience and expertise in the deployment and support of Cisco technology solutions in a safe and secure manner.
The purpose of the team is to maximise the value of the Cisco portfolio for the customer while securing sustainable, long-term revenue growth for the Cisco. You are the frontline leader who turn "Digital Transformation" from a concept into a measurable reality for our most strategic accounts like Vodafone.
**Your Impact**
+ Architect high-value Professional Services solutions that directly address Vodafone's business requirements and drive measurable revenue growth.
+ Manage the full sales lifecycle, from identifying customer pain points and building meaningful relationships with key stakeholders to forecasting and closing strategic deals.
+ Drive incremental Annual Contract Value (iACV) and support the transition to recurring revenue models to enhance the overall customer experience and long-term value.
+ Lead complex commercial and contractual negotiations to secure new deals and expand Cisco's footprint within the account.
+ Develop and execute comprehensive sales strategies by collaborating with internal CX, Customer Success, and Portfolio teams to ensure seamless service delivery.
**Minimum Qualifications**
+ 5+ years of experience in the Service Provider (SP) market, demonstrating a deep understanding of industry dynamics and customer needs.
+ 7+ years of proven success in Sales or Business Development roles, specifically managing complex, multi-faceted deals.
+ Bachelor's degree in an IT-related field, or 7+ years of equivalent experience in IT project delivery, IT engineering or operations, network engineering or operations, IT Software development, testing and deployment.
+ Demonstrated ability to negotiate complex agreements spanning hardware, software, and services.
+ Passion, drive, hunger to hunt and win business for Cisco.
+ Fluency in English.
**Preferred Qualifications**
+ Strong knowledge of ITIL, PDI (Plan, Design, Implement), DevSecOps and program management methodologies.
+ Proven experience in navigating large, matrixed organizations to secure internal approvals and align cross-functional resources.
+ Exceptional communication and presentation skills, with the ability to articulate technical value to C-suite and executive-level stakeholders.
+ Technical proficiency in Cisco's SP solutions portfolio, with a strong emphasis on Automation, Cloud, IP Transport, and Security.
+ Familiar with MEDPICC and Value Selling methodologies.
+ Ability to travel approximately 50% of the time to engage with customer sites and internal teams. Be close to major city or airport.
+ Cisco professional level certifications like CCNA, or CCNP.
+ Other languages like German, Italian, French.
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Is this job a match or a miss?
Apply Now
4
Job Description
Are you passionate about helping customers achieve meaningful outcomes through data and technology?
Do you enjoy building strong relationships and using insights to drive long-term value and growth?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( ), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles ( ).
About the Role
The Customer Success Specialist plays a key role in driving customer value, adoption, and long-term partnerships. You will combine relationship management with digital tools and insights to proactively guide customers, maximise outcomes, and contribute to continuous product improvement. This role focuses on delivering a seamless, insight-led customer experience that supports both customer success and business growth.
Responsibilities
+ Build trusted relationships by understanding customers' objectives, workflows, stakeholders, and success measures
+ Align customer needs with organisational goals to ensure LexisNexis solutions deliver measurable value
+ Lead value-focused conversations using product usage data and insights
+ Support activation, configuration, and onboarding to deliver a smooth, personalized experience
+ Deliver training on platform navigation, workflows, and supported features
+ Monitor onboarding and usage data to identify friction and drive targeted adoption activities
+ Use dashboards and analytics to support value realization, renewals, and identify growth opportunities
+ Collaborate with Product, Sales, Marketing, and Support teams to enhance the customer experience
Requirements
+ Experience in Customer Success, Account Management, Professional Services, or another customer-facing role
+ Experience working with digital products, technology platforms, or data-driven tools; legal or tech environments are a plus
+ Strong communication, presentation, and relationship-building skills
+ Analytical and problem-solving skills, with comfort using data and dashboards
+ Experience with CRM and customer success platforms (e.g., Salesforce, Pendo) is beneficial and the ability to manage multiple priorities in a fast-paced environment
+ Demonstrated empathy, active listening, and a customer-centered approach
+ Proactive, collaborative, adaptable, and open to continuous learning and new technologies
+ Law degree, admitted attorney, understanding of legal systems, legal processes and experience in Litigation and Conveyancing.
+ Based in Kenya.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here ( to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Do you enjoy building strong relationships and using insights to drive long-term value and growth?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( ), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles ( ).
About the Role
The Customer Success Specialist plays a key role in driving customer value, adoption, and long-term partnerships. You will combine relationship management with digital tools and insights to proactively guide customers, maximise outcomes, and contribute to continuous product improvement. This role focuses on delivering a seamless, insight-led customer experience that supports both customer success and business growth.
Responsibilities
+ Build trusted relationships by understanding customers' objectives, workflows, stakeholders, and success measures
+ Align customer needs with organisational goals to ensure LexisNexis solutions deliver measurable value
+ Lead value-focused conversations using product usage data and insights
+ Support activation, configuration, and onboarding to deliver a smooth, personalized experience
+ Deliver training on platform navigation, workflows, and supported features
+ Monitor onboarding and usage data to identify friction and drive targeted adoption activities
+ Use dashboards and analytics to support value realization, renewals, and identify growth opportunities
+ Collaborate with Product, Sales, Marketing, and Support teams to enhance the customer experience
Requirements
+ Experience in Customer Success, Account Management, Professional Services, or another customer-facing role
+ Experience working with digital products, technology platforms, or data-driven tools; legal or tech environments are a plus
+ Strong communication, presentation, and relationship-building skills
+ Analytical and problem-solving skills, with comfort using data and dashboards
+ Experience with CRM and customer success platforms (e.g., Salesforce, Pendo) is beneficial and the ability to manage multiple priorities in a fast-paced environment
+ Demonstrated empathy, active listening, and a customer-centered approach
+ Proactive, collaborative, adaptable, and open to continuous learning and new technologies
+ Law degree, admitted attorney, understanding of legal systems, legal processes and experience in Litigation and Conveyancing.
+ Based in Kenya.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here ( to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Is this job a match or a miss?
Apply Now
5
Job Description
Are you someone with a background in hospitality, retail, or the corporate world? Do you have a talent for problem-solving, and the ability to take initiative? If yes, we have an urgent opportunity for you to join our team!
Key Responsibilities:
- Act as the main point of contact for clients, ensuring clear and professional communication.
- Handle front desk operations efficiently and professionally, ensuring smooth day-to-day interactions.
- Troubleshoot client issues, providing quick and effective solutions.
- Liaise with clients from various sectors, ensuring their needs are met with exceptional service.
- Assist in managing client accounts and ensuring all necessary documentation is up to date.
- Use your tax knowledge to support clients with any related queries or requests.
Requirements:
- Experience in hospitality, retail, or corporate environments, with a focus on front desk operations.
- Strong problem-solving skills and the ability to work independently.
- Tax knowledge is essential.
- Excellent communication and interpersonal skills.
- Able to start immediately and work efficiently under pressure.
If you’re ready to take the next step in your career, apply now!
Is this job a match or a miss?
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6
Job Description
Key Responsibilities End-User Support
- Deliver a professional, efficient, and customer-focused service to internal and external customers.
- Respond promptly to customer queries via telephone and email.
- Resolve customer enquiries efficiently, aiming for first-time resolution wherever possible.
- Demonstrate a proactive, solution-driven approach to problem-solving.
- Build positive relationships with customers by providing knowledgeable, courteous, and timely assistance.
- Identify and resolve issues within the scope of the role while upholding company values.
- Contact customers according to the prescribed calling schedule.
- Receive and process customer orders accurately and efficiently.
- Liaise closely with Business Representatives to coordinate customer requirements.
- Verify customer account status, credit limits, and creditworthiness before processing orders.
- Confirm stock availability and communicate delivery expectations to customers.
- Capture customer orders accurately on SAP in accordance with company procedures.
- Generate invoices and release orders for warehouse processing and distribution.
- Communicate with the Warehouse, Distribution teams, and Logistics providers regarding unreleased or urgent orders.
- Coordinate and monitor special, late, and same-day deliveries.
- Keep customers informed of order progress and expected delivery times.
- Process customer claims in accordance with company procedures.
- Generate claims, check-and-charge instructions, and stock rotation orders on SAP.
- Release claims and replacement orders for warehouse processing and distribution.
- Ensure all claims documentation is accurate, complete, and processed within required timeframes.
- Maintain accurate SAP records relating to claims and returns.
- Respond to logistics and customer service queries within agreed service levels.
- Handle ad hoc customer requests and provide quotations when required.
- Build and maintain strong working relationships with Warehouse, Distribution, Logistics, Business Representatives, and other internal departments.
- Resolve customer queries escalated by Business Representatives or other stakeholders.
- Support team members during periods of high workload.
- Demonstrate professionalism, integrity, and a customer-first approach when resolving issues.
- Adhere to company policies, procedures, and internal controls.
- Identify and report operational risks to management.
- Promote compliance with applicable legislation and company standards.
- Support initiatives that minimise waste and improve operational efficiency.
- Support the responsible and efficient use of company resources.
- Monitor expenditure within the scope of the role.
- Report any budget deviations or unnecessary expenditure to management.
- Contribute to cost-saving initiatives while maintaining service excellence.
- Certificate in Customer Service, Marketing, Exports, or a related field (NQF Level 5).
- Additional qualification in Business Administration, Customer Service, Supply Chain, or a related discipline.
- Up to three years' experience in Customer Service or as a Customer Liaison Officer within a manufacturing environment.
- Experience working with ERP systems and customer order processing will be advantageous.
- Proficiency in Microsoft Office Suite.
- Working knowledge of SAP.
- Strong telephone and customer service etiquette.
- Accurate data capturing and administration skills.
- Excellent customer service orientation.
- Strong verbal and written communication skills.
- Excellent interpersonal and relationship-building skills.
- Strong organisational and planning abilities.
- Attention to detail and high levels of accuracy.
- Analytical thinking and problem-solving skills.
- Ability to multitask and work under pressure.
- Proactive and action-oriented approach.
- Resilient, adaptable, and flexible.
- High level of integrity and professionalism.
- Ability to work effectively both independently and as part of a team.
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Job Description
Reporting to the Industrial Business Development Manager.
Key Responsibilities:
Please submit your detailed CV, qualifications, a recent head & shoulders photo and contactable references.
Should you not hear back within 2 weeks, please consider your application unsuccessful.
Key Responsibilities:
- Deliver professional, efficient, and courteous service to customers via telephone and email.
- Resolve customer queries promptly, aiming for first-time resolution wherever possible.
- Process customer orders accurately using SAP while ensuring stock availability and customer credit status.
- Coordinate closely with Business Representatives, Warehouse, Distribution, and Logistics teams to ensure timely order fulfilment.
- Keep customers informed regarding order status, delivery schedules, and any delays.
- Process customer claims, returns, rotations, and check-and-charge transactions in accordance with company procedures.
- Prepare quotations and respond to ad hoc customer requests.
- Maintain accurate customer records, calling schedules, and order documentation.
- Build strong working relationships with both internal departments and external customers.
- Ensure compliance with company policies, procedures, and quality standards.
- Assist with cost control by minimising errors, reducing waste, and supporting efficient resource utilisation.
- Certificate in Customer Service, Marketing, Exports, or a related qualification (NQF 5).
- Up to 3 years' customer service or Customer Liaison experience within a manufacturing environment.
- Experience processing customer orders and handling customer queries.
- Computer literate with strong MS Office skills.
- Working knowledge of SAP is essential.
- Excellent telephone etiquette and professional communication skills.
- Strong administrative skills with exceptional attention to detail.
- Must come from a manufacturing environment
- Customer-focused with a service-driven attitude.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical ability.
- Proactive and action oriented.
- Well organised with good planning and time management skills.
- Flexible and adaptable in a fast-paced environment.
- Resilient and able to remain calm under pressure.
- High levels of accuracy, integrity, and accountability.
- Strong team player with the ability to build positive working relationships.
Please submit your detailed CV, qualifications, a recent head & shoulders photo and contactable references.
Should you not hear back within 2 weeks, please consider your application unsuccessful.
Is this job a match or a miss?
Apply Now
8