1,906 Account Management jobs in South Africa

Business Segment: Personal & Private Banking

To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers.

Type of Qualification: Higher Certificate or Diploma

Credit Risk – PPB
Risk & Corporate Affairs
3-4 years
Inbound and Outbound contact centre experience – early, late and legal collections

• Adopting Practical Approaches
• Articulating Information
• Conveying Self-Confidence
• Exploring Possibilities
• Following Procedures
• Interpreting Data
• Making Decisions
• Producing Output
• Showing Composure
• Taking Action

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Department: FSI / Retail & CPG / MIH / Public Sector / Coastal / Corporate Gauteng

Reports to: ME Sales Account Management

Job Grade / Level: S5

Responsible for the management of the full sales cycle for a defined vertical and customer base.

Accountable to achieve or exceed the full revenue target.

1. Develop, review, communicate, and monitor an effective client strategy as per the MSA methodology.
2. Design and execute on the account plan.
3. Effectively manage sales activities to meet targets and objectives within budgets.
4. Manage accounts by monitoring client satisfaction regularly or after significant deliveries.
5. Drive a culture of accountability, management by objectives, and build a high-performance team focused on customer satisfaction.
6. Network and collaborate with colleagues to sell new enterprise solutions to existing clients to achieve growth targets.
7. Ensure data quality and integrity on Salesforce is maintained at the required levels.

• Account Planning & Management
• Customer Focus
• Relationship Building
• Sales Strategy

• Persuading and Influencing
• Presenting and Communicating Information
• Relating and Networking

• NQF 6: 3-year Degree/Diploma/National Diploma in IT, Engineering, Sales, or Marketing
• OR NQF 4: Grade 12

Not specified.

• Minimum of 5 years ICT experience in an Account Management Role
• OR minimum of 7 years ICT experience in an Account Management Role

Relevant Industry Certifications and Memberships.

• Engagement with all levels within and outside the organization.
• Span of Control: 0

• Valid Driver's license.
• Willingness to travel locally and/or internationally.

BCX East London, Eastern Cape, South Africa

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BCX East London, Eastern Cape, South Africa

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Job description:

Business unit, Department, Reporting Business UnitCCODepartmentFSI / Retail & CPG / MIH / Public Sector / Coastal / Corporate GautengReports toME Sales Account ManagementJob Grade/LevelS5Core Description

Responsible for the management of the full sales cycle for defined vertical and customer base. Accountable to achieve or exceed the full revenue target.

• Develop, review, communicate and monitor an effective client strategy as per the MSA methodology
• Design and execute on the account plan.
• Effectively manage the sales activities to meet agreed targets and corporate objectives within the agreed budgets
• Manage accounts by monitoring the level of client satisfaction at regular intervals or after each significant delivery of a product or service
• Drive a culture of accountability, management by objectives, and build a high-performance team driven by customer satisfaction
• Network and collaborate with colleagues to sell new enterprise solutions to existing clients to achieve growth targets.
• Ensure data quality and integrity on Salesforce is kept at the agreed levels.

Minimum of 5 years’ ICT experience in Account Management Role

Or

Minimum of 7 years’ ICT experience in Account Management Role

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Consulting, Information Technology, and Sales
• Industries Computer and Network Security, Computer Hardware Manufacturing, and IT Services and IT Consulting

Referrals increase your chances of interviewing at BCX by 2x

Get notified about new Sales Account Management Specialist jobs in East London, Eastern Cape, South Africa .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Direct message the job poster from Klipboard

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

We are seeking a dynamic and experienced Director of Account Management to lead our strategic client relationships and retain and grow customer contribution across all African regions. As a key leadership role within you will be responsible for the success, retention, and growth of our valued customers. You will lead our account management function, collaborate with cross-functional stakeholders, and ensure our clients derive maximum value from our full range of solutions.

Key Responsibilities:

• Define and execute the account management strategy across Africa.
• Lead and scale a team of high-performing Account Management Teams
• Establish KPIs and ensure achievement of revenue retention and expansion targets.
• Align and execute account management in line with both Global & Regional strategy.
• Client Relationship Management:
• Build strong, trusted relationships with senior executives at client organizations.
• Act as the executive sponsor for key strategic accounts.
• Ensure proactive communication, regular business reviews, and customer satisfaction.
• Revenue Growth & Retention:
• Drive cross-sell and upsell opportunities across the entire product suite.
• Collaborate with Sales, Product, and Marketing to identify growth strategies.
• Maintain strong renewal performance and minimize churn.
• Team Development:
• Coach, train and mentor Account Managers to improve customer engagement, negotiation, and problem-solving skills.
• Foster a customer-first culture that emphasizes value delivery and strategic partnership.
• Operational Excellence:
• Implement scalable account management processes and tools.
• Provide regular reporting on account health, revenue forecasts, and team performance.
• Partner with Professional Services, Support, and Product teams to ensure seamless post-sales execution.

Skills, Knowledge and Experience:

• Proven & referenceable experience (8+ years) in account management or customer success within the ERP, SaaS, or enterprise software industry.
• Demonstrated success in leading regional or international teams and managing large enterprise accounts.
• Deep understanding of ERP or SaaS ecosystems and customer needs.
• Strong commercial acumen with experience in managing revenue targets and growth KPIs.
• Exceptional leadership, communication, and stakeholder management skills.
• Willingness to travel across Africa (~25–40% travel).
• Demonstrable exposure to the Channel Environment.

Preferred Qualities:

• Background in transformation projects or digital business consulting.
• Ability to thrive in a scale-up or high-growth SaaS environment.
• Passion for customer advocacy and long-term relationship building
• Self-driven, solution oriented, self-starter.

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.

• Seniority level Entry level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Klipboard by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Department FSI / Retail & CPG / MIH / Public Sector / Coastal / Corporate Gauteng

Reports to ME Sales Account Management

Job Grade/Level S5

Responsible for the management of the full sales cycle for defined vertical and customer base. Accountable to achieve or exceed the full revenue target.

• Develop, review, communicate and monitor an effective client strategy as per the MSA methodology
• Design and execute on the account plan.
• Effectively manage the sales activities to meet agreed targets and corporate objectives within the agreed budgets
• Manage accounts by monitoring the level of client satisfaction at regular intervals or after each significant delivery of a product or service
• Drive a culture of accountability, management by objectives, and build a high-performance team driven by customer satisfaction
• Network and collaborate with colleagues to sell new enterprise solutions to existing clients to achieve growth targets.
• Ensure data quality and integrity on Salesforce is kept at the agreed levels.

Account Planning & Management

Customer Focus

Relationship Building

Sales Strategy

Job Match

Persuading and Influencing

Presenting and Communicating information

Relating and Networking

NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Sales/Marketing

OR NQF 4: Grade 12

Minimum of 5 years’ ICT experience in Account Management Role

Or

Minimum of 7 years’ ICT experience in Account Management Role

Level of engagement Engagement will all levels within the organisation, internal and external to the business.

Span of Control 0

Valid Drivers license

Required to travel locally and/or internationally

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Department FSI / Retail & CPG / MIH / Public Sector / Coastal / Corporate Gauteng

Reports to ME Sales Account Management

Job Grade/Level S5

Responsible for the management of the full sales cycle for defined vertical and customer base. Accountable to achieve or exceed the full revenue target.

• Develop, review, communicate and monitor an effective client strategy as per the MSA methodology
• Design and execute on the account plan.
• Effectively manage the sales activities to meet agreed targets and corporate objectives within the agreed budgets
• Manage accounts by monitoring the level of client satisfaction at regular intervals or after each significant delivery of a product or service
• Drive a culture of accountability, management by objectives, and build a high-performance team driven by customer satisfaction
• Network and collaborate with colleagues to sell new enterprise solutions to existing clients to achieve growth targets.
• Ensure data quality and integrity on Salesforce is kept at the agreed levels.

Account Planning & Management

Customer Focus

Relationship Building

Sales Strategy

Job Match

Persuading and Influencing

Presenting and Communicating information

Relating and Networking

NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Sales/Marketing

OR NQF 4: Grade 12

Minimum of 5 years’ ICT experience in Account Management Role

Or

Minimum of 7 years’ ICT experience in Account Management Role

Level of engagement Engagement will all levels within the organisation, internal and external to the business.

Span of Control 0

Valid Drivers license

Required to travel locally and/or internationally

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

We are seeking a dynamic and experienced Director of Account Management to lead our strategic client relationships and retain and grow customer contribution across all African regions. As a key leadership role within you will be responsible for the success, retention, and growth of our valued customers. You will lead our account management function, collaborate with cross-functional stakeholders, and ensure our clients derive maximum value from our full range of solutions.

Key Responsibilities:

• Leadership & Strategy:

1. Define and execute the account management strategy across Africa.
2. Lead and scale a team of high-performing Account Management Teams
3. Establish KPIs and ensure achievement of revenue retention and expansion targets.
4. Align and execute account management in line with both Global & Regional strategy.

• Client Relationship Management:

1. Build strong, trusted relationships with senior executives at client organizations.
2. Act as the executive sponsor for key strategic accounts.
3. Ensure proactive communication, regular business reviews, and customer satisfaction.

• Revenue Growth & Retention:

1. Drive cross-sell and upsell opportunities across the entire product suite.
2. Collaborate with Sales, Product, and Marketing to identify growth strategies.
3. Maintain strong renewal performance and minimize churn.

• Team Development:
• Coach, train and mentor Account Managers to improve customer engagement, negotiation, and problem-solving skills.
• Foster a customer-first culture that emphasizes value delivery and strategic partnership.
• Operational Excellence:
• Implement scalable account management processes and tools.
• Provide regular reporting on account health, revenue forecasts, and team performance.
• Partner with Professional Services, Support, and Product teams to ensure seamless post-sales execution.

Skills, Knowledge and Experience:

• Proven & referenceable experience (8+ years) in account management or customer success within the ERP, SaaS, or enterprise software industry.
• Demonstrated success in leading regional or international teams and managing large enterprise accounts.
• Deep understanding of ERP or SaaS ecosystems and customer needs.
• Strong commercial acumen with experience in managing revenue targets and growth KPIs.
• Exceptional leadership, communication, and stakeholder management skills.
• Willingness to travel across Africa (~25–40% travel).
• Demonstrable financial aptitude.
• Demonstrable exposure to the Channel Environment.

Preferred Qualities:

• Background in transformation projects or digital business consulting.
• Ability to thrive in a scale-up or high-growth SaaS environment.
• Passion for customer advocacy and long-term relationship building
• Self-driven, solution oriented, self-starter.

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Department FSI / Retail & CPG / MIH / Public Sector / Coastal / Corporate Gauteng

Reports to ME Sales Account Management

Job Grade/Level S5

Responsible for the management of the full sales cycle for defined vertical and customer base. Accountable to achieve or exceed the full revenue target.

• Develop, review, communicate and monitor an effective client strategy as per the MSA methodology
• Design and execute on the account plan.
• Effectively manage the sales activities to meet agreed targets and corporate objectives within the agreed budgets
• Manage accounts by monitoring the level of client satisfaction at regular intervals or after each significant delivery of a product or service
• Drive a culture of accountability, management by objectives, and build a high-performance team driven by customer satisfaction
• Network and collaborate with colleagues to sell new enterprise solutions to existing clients to achieve growth targets.
• Ensure data quality and integrity on Salesforce is kept at the agreed levels.

Account Planning & Management

Customer Focus

Relationship Building

Sales Strategy

Job Match

Persuading and Influencing

Presenting and Communicating information

Relating and Networking

NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Sales/Marketing

OR NQF 4: Grade 12

Minimum of 5 years’ ICT experience in Account Management Role

Or

Minimum of 7 years’ ICT experience in Account Management Role

Level of engagement Engagement will all levels within the organisation, internal and external to the business.

Span of Control 0

Valid Drivers license

Required to travel locally and/or internationally

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Department FSI / Retail & CPG / MIH / Public Sector / Coastal / Corporate Gauteng

Reports to ME Sales Account Management

Job Grade/Level S5

Responsible for the management of the full sales cycle for defined vertical and customer base. Accountable to achieve or exceed the full revenue target.

• Develop, review, communicate and monitor an effective client strategy as per the MSA methodology
• Design and execute on the account plan.
• Effectively manage the sales activities to meet agreed targets and corporate objectives within the agreed budgets
• Manage accounts by monitoring the level of client satisfaction at regular intervals or after each significant delivery of a product or service
• Drive a culture of accountability, management by objectives, and build a high-performance team driven by customer satisfaction
• Network and collaborate with colleagues to sell new enterprise solutions to existing clients to achieve growth targets.
• Ensure data quality and integrity on Salesforce is kept at the agreed levels.

Account Planning & Management

Customer Focus

Relationship Building

Sales Strategy

Job Match

Persuading and Influencing

Presenting and Communicating information

Relating and Networking

NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Sales/Marketing

OR NQF 4: Grade 12

Minimum of 5 years’ ICT experience in Account Management Role

Or

Minimum of 7 years’ ICT experience in Account Management Role

Level of engagement Engagement will all levels within the organisation, internal and external to the business.

Span of Control 0

Valid Drivers license

Required to travel locally and/or internationally