63 Customer Service Representative jobs in Johannesburg

Join to apply for the Customer Service Representative role at Webhelp Enterprise

Join to apply for the Customer Service Representative role at Webhelp Enterprise

Job Description

salary of R9,524.

• Have a minimum of 6 months international Contact Centre experience (essential)
• Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
• Matric
• Ability to work shifts aligned to US business hours (Night shift)
• Proficient in English verbal communication
• Are self-motivated and highly responsible
  
  

• Have a minimum of 6 months international Contact Centre experience (essential)
• Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
• Matric
• Ability to work shifts aligned to US business hours (Night shift)
• Proficient in English verbal communication
• Are self-motivated and highly responsible
  
  

• A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
• Fantastic Employee Assistance Programme (EAP)
• Additional bonus earning potential up to R4,500
• Medical aid for main member/Medical Insurance for main member and two dependents
• Subsidized transport
• Provident/Pension Fund
  
  

• Taking ownership of high profile, escalated cases from beginning to resolution
• Manage work order within business SLA's
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all times
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Outsourcing and Offshoring Consulting

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Get notified about new Customer Service Representative jobs in Johannesburg, Gauteng, South Africa .

Johannesburg, Gauteng, South Africa 39 minutes ago

Kempton Park, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg Metropolitan Area 5 days ago

Johannesburg, Gauteng, South Africa 1 day ago

Kempton Park, Gauteng, South Africa 3 days ago

Sandton, Gauteng, South Africa 2 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Brakpan, Gauteng, South Africa 1 week ago

Sandton, Gauteng, South Africa 3 days ago

Johannesburg Metropolitan Area 4 hours ago

Sandton, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 2 days ago

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg Metropolitan Area 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Midrand, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 2 months ago

Rand West City, Gauteng, South Africa 1 week ago

Sandton, Gauteng, South Africa 14 hours ago

Boksburg, Gauteng, South Africa 4 weeks ago

Boksburg, Gauteng, South Africa 3 days ago

Sandton, Gauteng, South Africa 6 days ago

Johannesburg, Gauteng, South Africa 2 hours ago

City of Johannesburg, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 2 hours ago

Soweto, Gauteng, South Africa 2 hours ago

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Ongoing Promo Training at Office Beacon – Apply Now!

We’re running a 3-month on-site training program at Office Beacon. During this period, you’ll gain hands-on experience, and some candidates will be placed with clients in permanent positions after training.

We’re currently looking for:

Customer Service Representatives (CSR)

Sales Representatives

Bookkeepers / Accounting Clerks (knowledge of Zoho & QuickBooks required)

Account Managers

Essential Requirements for All Roles:

• Minimum 12 months relevant work experience in the role you’re applying for
• Knowledge of Slack, G-Suite, and Microsoft Office
• South African Citizen with a valid South African ID
• Must live within 40km of Sandton or Auckland Park
• Reliable transport to the office (we provide one-way transport home )
• Available to work USA hours : 3:00 PM – Midnight (on-site only)

Salary Range: R10,800 – R22,000 per month (depending on experience)

Previous payslip will be required

How to Apply:

Send a 1–2 minute video introducing yourself along with your CV to .

Your application will be assessed based on your video .

If your video is too large, upload it to Google Drive and share the link in your email.

Apply Now

Job Title

Customer Service Representative

Job Description

Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R9,524.

This role at Concentrix is a great match if you:

• Have a minimum of 6 months international Contact Centre experience (essential)
• Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
• Matric
• Ability to work shifts aligned to US business hours (Night shift)
• Proficient in English verbal communication
• Are self-motivated and highly responsible
  
  

• A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
• Fantastic Employee Assistance Programme (EAP)
• Additional bonus earning potential up to R4,500
• Medical aid for main member/Medical Insurance for main member and two dependents
• Subsidized transport
• Provident/Pension Fund
  
  

• Taking ownership of high profile, escalated cases from beginning to resolution
• Manage work order within business SLA's
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all times
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face
  
  

At IDEMIA, we aim to offer our employees a dynamic and exciting environment with opportunities for career growth and professional development.

Internal mobility allows you to energize your career and build your personal brand. It also provides an opportunity to explore different functions, professions, or countries, as IDEMIA operates in various businesses across 50+ locations worldwide.

Purpose

This role is responsible for executing customer contracts, working internally and externally to maximize customer satisfaction through effective contract delivery, and promoting revenue generation and profitability.

Key Missions

• Manage the first level customer relationship for all BAU (Business As Usual) activities, including handling incoming requests and inquiries.
• Coordinate contract execution with relevant stakeholders to ensure high customer satisfaction.
• Manage the end-to-end Sales Order Process, including stock management, quoting, and invoicing.
• Support regulatory compliance requirements for customers and internal processes.
• Handle customer queries and complaints to achieve satisfactory resolutions.
• Assist the Account Manager in contract delivery.
• Support internal requirements related to service delivery.
• Manage multiple small to medium-sized customer accounts with minimal support.
• Address customer service inquiries, requests, and problems through various channels, including face-to-face interactions.
• Utilize internal tools and systems effectively.
• Gather, review, troubleshoot information, and make recommendations.
• Prepare and present customer reports and presentations.
• Possess a general knowledge of the organization, products, and services.
• Provide leadership, coaching, and mentoring to entry-level colleagues.
• Assess customer needs and suggest or promote alternative products, services, and solutions.
• Sell or promote products or services.
• Organize documentation related to customer retention and growth trends.

Profile & Other Information

Seize all opportunities in our fast-paced environment. Expect the unexpected.

• Must have a tertiary qualification in Office Administration
• Minimum 2 years experience in customer service is essential
• Chemical industry experience is nice to have
• Strong verbal and written communication skills in English (Read, Write, Speak)
• Proficient in computer applications, particularly Microsoft Excel and Word
• Experience with Sage Evolution is preferred

• Taking and capturing telephonic or emailed customer orders.
• Processing invoices and delivery notes.
• Providing feedback to customers on order status.
• Liaising internally with Production, Dispatch, and Sales personnel.
• Managing time efficiently to ensure deadlines are met.
• Demonstrating communication skills.
• Performing basic secretarial duties.
• Using computer applications such as Sage Evolution, Excel, Word, and PowerPoint.

Johannesburg, South Africa

Posted Thursday, July 31, 2025 at 4:00 AM

Advanced Call Center Technologies

Job Description

Call Center Representative - Agent

Reports To : Operations Supervisor

Department : Operations

FLSA Status : Non-exempt

Summary :

Customer Service Representatives use their excellent communication and interpersonal skills with customers.In this role you willreceive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.

Essential Duties and Responsibilities :

• Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
• Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification;respondsquickly and effectively to customer questions.
• Multi tasks to document while speaking with the consumer.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients’ specific quality standards.
• Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Promotes positive interactions with others through effective communication with customers and team members. This includes real-time interaction with leaders for coaching and feedback, verbal engagement with customers, and collaboration with team members and escalation departments. These interactions may be face-to-face as required by business needs.
• Regular, predictable, and reliable attendance is critical to success in this role.
• Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Other duties as requested by management

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Data Entry Accuracy – Good attention to detail and basic computer skills
• Communication Skills - Clear communication with employees and customers
• Background Check – Must be able to successfully pass a criminal background check

Education and/or Experience:

• High School Diploma or GED required
• Previous call center experience or assisting customers preferred

Computer Skills:

To perform this job successfully, an individual must have knowledge of:

• Good typing skills
• Ability to navigate multiple computer screens and applications

~CB

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.

Communicate successfully with Customers (both internal and external) via the appropriate media, being telephone, email or fax.

Learn and understand the importance of the company's products and services and apply empathy to situations/discussions with the Customers to recognize the potential impact of their actions on people’s health and wellbeing.

Create, release and amend Theatre Care rental kit bookings from internal and external customers using My Mediset software.

Understand and assist with the Loaner Application used for the booking of cases by Customers.

Have a good financial acumen to provide special pricing in certain circumstances as per medical aid limits, Hospital group pricing, and other initiatives.

Provide usage reports/KPI reports as required.

Have a good working knowledge of the Microsoft Office suite, including Excel, Word, and Email.

Instigate system queries to invoice and credit customers as the role requires.

Produce customer feedback reports as the role requires.

Engage with and interact in a diverse team based in an Open Plan office environment.

Commit to being flexible in working hours to cover shifts within a 24-hour working environment.

Minimum of a matric certificate.

Tertiary qualification (related discipline) would be an advantage.

Previous experience in the Medical Devices industry would be an advantage.

Proven experience in a customer service or call centre environment.

Proficient in ERP systems like SAP.

Experience in loan sets and consignment stock in the healthcare industry will be an advantage.

Proven experience of working within an office environment.

Experience with Microsoft Office.

SAP experience is an advantage.

Relevant qualification in Customer Services or previous experience of working in a Customer Services team.

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Introduction

TRACKER requires the services of a Representative: Customer Services for the Gauteng region for the duration of 6 months. The successful candidate will be responsible for all related sales support duties for the Johannesburg Sales Department.

Position Summary

Industry: IT & Internet

Job category: Customer Service

Location: Randburg

Contract: Temporary

Remuneration: Market Related

EE position: No

Introduction

TRACKER requires the services of a Representative: Customer Services for the Gauteng region for the duration of 6 months. The successful candidate will be responsible for all related sales support duties for the Johannesburg Sales Department.

Job Description

Roles and Responsibilities:

• Process sales contracts received from clients and sales consultants
• Follow up on loading of contracts sent in by Brokers, Dealers, Fitment Centres and Sales Consultants
• Arranging and following up on scheduling of fitments
• Provide stats to Sales consultants, Fitment Centres, Brokers and Dealers
• Attend to all queries received from Clients, Fitment centres, Dealers, Brokers and sales consultants by investigating and submitting the query to the relevant department and following up until query is resolved.
• Ensure that the Lead Sources and Pricing Sources are captured correctly
• Providing insurance certificates
• Assist and attend to incoming calls
• Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office
• Provide service to both existing and prospective clients
• Ensuring both the company and the customers’ best interest is kept at heart
  
  

• Matric with at 2 years’ experience in an administrative role
• Previous experience is the logistics or financial services industries would be advantageous
• Proficiency in MS Office & Outlook
  
  

• Seniority level Entry level

• Employment type Contract

• Job function Other
• Industries IT Services and IT Consulting

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Get notified about new Customer Service Representative jobs in Randburg, Gauteng, South Africa .

Sandton, Gauteng, South Africa 5 days ago

Centurion, Gauteng, South Africa 3 months ago

Johannesburg, Gauteng, South Africa 2 days ago

Modderfontein, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 4 days ago

Johannesburg, Gauteng, South Africa 1 month ago

Kempton Park, Gauteng, South Africa 4 days ago

Johannesburg, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg Metropolitan Area 5 days ago

Brakpan, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 2 hours ago

Johannesburg, Gauteng, South Africa 1 week ago

Sandton, Gauteng, South Africa 2 days ago

Sandton, Gauteng, South Africa 4 days ago

Johannesburg Metropolitan Area 2 days ago

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Johannesburg, Gauteng, South Africa 5 months ago

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.