48 Vodacom jobs in Johannesburg

Vodacom Johannesburg, Gauteng, South Africa

Join to apply for the Senior Consultant: Vodacom Expert Services role at Vodacom

Vodacom Johannesburg, Gauteng, South Africa

Join to apply for the Senior Consultant: Vodacom Expert Services role at Vodacom

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The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit:

To provide support, negotiate agreements, compile reports, maintain relationships, manage accounts, and problem resolution, to function as a specialised one-stop shop philosophy to our customers.

Your responsibilities will include:

• Receive and analyse requests for support, determine the most appropriate solution and implement accordingly
• Negotiate deals with customers in accordance with policies and procedures within allocated timeframes
• Compile monthly reports on:
• Tariff Optimisation
• Upgrades,
• Churn
• Problem solutions
• Monitor the performance of all relevant parties to ensure that agreements are honoured
• Maintain all strategic targets
• Retentions (upgrades, cancellations)
• Call centre Service levels
• Customer Delight Index + NPAS (Net Promoter Score)
• Manage all customer specific bespoke SLA’s and ensure adherence
• Perform end to end support for these accounts
• Conform to ITIL Service Management Standards
• Built one on one relationships with the customer administrators supported
• Close the loop on all customer specific support requests
  
  

• Matric is essential
• Relevant Certificate / Diploma is essential
• 2-5 years in the Telecommunications industry in customer service environment dealing with Business Corporate Clients – essential
• Knowledge of Data Applications
• 6 months support

2026 Vodacom Early Careers Programmes

Discover Graduate

This is a permanent employment opportunity underpinned by 2 years of skills training programme that is specifically designed for development of future leaders.

The applicants need to have completed at least their under graduate degree or degree equivalent by the end of 2025.

Start date on the programme is 1st February 2026!

The Programme offers graduates a full rounded experience of our business including mentorship and coaching, and on the job training, all whilst earning a full salary and enjoying all the benefits of a full time employee. At the end of the 2 years you will transition into a destination role within the organization. Following successful completion of your graduate programme, there will opportunities to apply for more stretch assignments locally and internationally outside of your comfort zone to build your expertise and leadership capability.

Programme Requirements

• Must have less than 2 years working experience post studies.
• Must be 26 years old or younger.
• South African Citizen by Birth/Naturalizations, or permanent resident. However, citizens of DRC, Kenya, Lesotho, Mozambique, Ethiopia, Egypt and Tanzania are encouraged to apply for consideration in those markets.
• Must have obtained a minimum of 65% aggregate for completed or most recent academic results.
• Must have a minimum of a B-degree (B-Com, BSc & B-Tech) qualification (NQF 7).
• A 3 year National Diploma (NQF 6) will be considered in the following areas only
  • Electrical / Electronic Engineering
  • Computer Software Engineering and
  • Information Systems/Information Technology

2026 Vodacom Early Careers Programmes

Internship

The Vodacom Internship programme is a 12 month fixed term contract which provides workplace experience underpinned by a carefully designed training programme. It allows one to gain valuable work experience, explore career paths, networking with professionals in the field, while earning an income.

This programme is our pipeline into Vodacom Discover Graduate Programme or transition into permanent roles as opportunities arise. The applicants need to have completed at least their undergraduate degree or degree equivalent by the end of 2025. Start dates are 1 February and 1 March 2026.

The Vodacom Internship Programme aims to build a pipeline of skilled talent for the company’s core business areas while offering qualified, unemployed graduates the opportunity to gain hands-on experience and develop key competencies in a fast-evolving digital, technical and telecommunication environment.

Programme Requirements

• South African Citizen by Birth
• Must have 0-1 year working experience post studies.
• Must be 26 years old or younger.
• Must have obtained a minimum of 65% aggregate for completed or most recent academic results.
• Must have a minimum of a B-degree (B-Com, BSc & B-Tech) qualification
  (NQF 7).
• A 3 year National Diploma (NQF 6) will be considered in the following areas only:
  • Electrical / Electronic Engineering
  • Computer Software Engineering &
  • Information Systems/Information Technology

We’re looking for someone who stands out in these areas!

• Time management
• Interpersonal skills
• Communication skills
• Passion
• Flexibility
• Resilience
• Digital savviness
• Customer obsession
• Innovation
• Complex problem solving

How to apply and what to expect?

Step 1
Before applying, please review and ensure you meet the eligibility criteria for the role you're interested in.

Step 2
Click the red "Apply Now" button to register your Vodacom profile. Use an email address you’ll remember —this helps you track your application and receive updates from the recruitment team. You’ll be asked to upload your resume and provide details about your education, skills, location preferences, etc. at this stage.

Step 3
After submitting your application, if sucessfull, you’ll receive a confirmation email. A separate email from will follow with a link to your online assessment. Once completed, our Resourcing Team will carefully review your application. We’ll keep you updated throughout the process!

Applications close on 31st August, 2025!

Go Ahead apply today - Good Luck!

In case you have any kind of question, please let us know at the following address:

Reference: NWA -Njabu-3
If you are an experienced Network Engineer who wants to make a difference in a continuously growing company, then APPLY NOW!

The Network Engineer role is responsible for designing, building, maintaining, and documenting the network security infrastructure.

• Relevant IT Networking and Security Certifications, plus appropriate Diploma
• Experience and product-specific training
• 5 Years’ experience
• Willing to work extended hours/shifts
• Willing to travel
• ITIL or Networking certificates (advantageous)
• Administration of Firewalls, Routers, Switches, Intrusion Prevention Systems, Intrusion Detection Systems, Network Access Control (NAC), and Virtual Private Networks (VPN)

If you are interested in this opportunity, please apply directly. If you wish to send your CV via email, forward your CV to and copy the reference number in the subject line of your e-mail.

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other opportunities that appear for which you might be more suitable.

For more information contact:
Njabulo Ndzimande on
IT Recruitment Consultant

• Review client requirements and collaborate with other IT engineers to define the optimal networking and firewalling solutions in accordance with organisational policies.
• Design and implement new network solutions and/or improve the efficiency of current networks.
• Configure firewalls for usage, manage their day-to-day operations and perform regular maintenance through upgrades and patches to ensure optimal performance, maximise network efficiency and security.
• Configure, manage and maintain secure intra- and inter-organisational communication channels, such as VPNs and IPSec tunnels.
• Perform quarterly firewall health checks removing unnecessary rules, interfaces, etc. and optimising rules where possible.
• Assist with the installation, configuration and support of network equipment across the LAN, WLAN, WAN and SD-WAN, both wired and wireless.
• Participate in cross-functional troubleshooting support for internal and external clients and network fault investigations.
• Liaise with network service providers and vendors, ensuring service level agreements are met and organisational policies and principles adhered to.
• Maximise network performance through ongoing monitoring and optimisation.
• Ensure supporting documentation and diagrams remain up to date.
• Ensure all network equipment is sufficiently secured (logically and physically), so that no unauthorised access can be gained.
• Provide monthly reporting as required.
• Maintain Network Monitoring Tools
• Configure, Manage and Support Network Access Control (NAC) Systems

Takes escalations from General Support requiring further Data specific technical assistance. Proficient with technical escalations from clients, wholesalers, interconnect partners, internal teams and service providers.

• Ensure a work ticket is opened on the internal logging system if one is not already open for escalation from resellers/customers.
• Apply/uses diagnostic techniques and tools to identify problems, investigate causes and recommend/implement solutions to correct common failures.
• Arrange for on-site technical assistance to be provided where necessary by generating a request to the Centracom Technicians Department.
• Support Centracom technicians with specific technical assistance, addressing Data issues.
• Escalate more complex problems to a higher level of expertise within the organisation.
• Engage with upstream service providers as part of the issue resolution process.
• Ensure feedback is given to the customer/wholesaler within an appropriate timeframe.
• Assist with departmental special projects.
• Actions ad-hoc requests delegated by Senior.
• Perform basic network troubleshooting.
• Support network installation and configuration.
• Ensure network security practices.
• Provide user support for network connectivity.
• Learn and apply new networking technologies.
• Collaborate with the Voice Team for quicker resolutions to certain voice/link related issues.

• At least one years’ experience.
• Basic networking concepts.
• Switching and routing.
• Network troubleshooting.
• Firewall and security basics.
• Wireless networking.
• Basic knowledge of Mikrotiks and Cisco technologies.
• Own car and reliable transport desirable.
• Salary range: 8 - 15k.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Telecommunications

Senior Network Engineer to provide professional services (on a consultation basis) for Tier 3 level support, primarily focusing on escalation calls for all our Network solutions. These includes, Cisco ACI, Routing and Switching, Local Internet Peering (NapAfrica) and wireless. The resource will also participate in projects and assist with designing, deploying, configuring, and troubleshooting of our network-related solutions.

• Provide professional services (on a consultation basis) for Tier 3 level support for network solutions, including Cisco ACI, Routing and Switching, Local Internet Peering (NapAfrica) and wireless; participate in projects and assist with designing, deploying, configuring, and troubleshooting of network-related solutions.

• Certified CCIE (Data Centre) and Cisco ACI with a minimum of 5 years’ experience with at least three (3) years in Cisco ACI and ACI Network (CCIE Routing and Switching as an added advantage).

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting

Bryanston, Gauteng, South Africa