57 Call Centers jobs in Johannesburg
Help Desk Support Randburg
Posted 26 days ago
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Reference: HC -Moipo-1
Employment: Full Time (Shift based)
Job Purpose
As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries.
Key Responsibilities:
- Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support.
- Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us.
- Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents.
- Participate in project onboarding of new customers and upgrades.
- Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM.
- Contribute to the development and maintenance of the company's Knowledge Base.
Minimum Requirements:
- Certification as IT Technician preferred.
- A+ / N+ certification.
- CCNA / HCNA certification.
- Microsoft Certified IT Professional preferred.
- Experience with monitoring systems such as Nagios or PRTG.
- Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers.
- Valid driver's license and own transport.
- Ability to work shifts.
- Proven experience in an ISP Engineer or similar customer support role.
- Working knowledge of VoIP technology.
- Familiarity with network cabling, classification, and topology.
Help desk support randburg
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Inbound Lead Response / Call Center Agent
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Call Center Representative
Posted 2 days ago
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Overview
Join to apply for the Call Center Representative role at Merchants .
Are you ready to deliver world-class customer service in the international banking industry? As the first point of contact for US-based customers, you’ll handle inbound calls, resolve inquiries, process account requests, and support customers with professionalism, empathy, and accuracy.
This is more than just answering calls—it’s about building trust, solving problems, and creating exceptional customer experiences.
Responsibilities- Handle inbound calls from US-based customers
- Resolve inquiries and process account requests
- Provide professional, empathetic, accurate customer support
- Build trust and deliver exceptional customer experiences
- Matric / NQF 4
- 12+ months in customer service (hospitality, retail, call centre, banking preferred)
- Multi-tasking, problem-solving, and attention to detail
- Seniority level: Associate
- Employment type: Full-time
- Job function: Customer Service
- Industries: Banking, Outsourcing and Offshoring Consulting, and Telephone Call Centers
Location: Sandton, Gauteng, South Africa
#J-18808-LjbffrTravel Sales Agent (Call Center) – Indirect
Posted 4 days ago
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About Club Med
Established in 1950, Club Med is the pioneer and leader of premium all-inclusive holidays for families and active couples. Our aim is to become the most desirable lifestyle travel brand.
Club Med has been continuously innovating within the travel, lifestyle and hospitality fields over the last 75 years and now operate s close to 70 sun and snow resorts across the globe offering unique travel experiences. W e offer unparalleled experiences to customers seeking luxury, adventure, and relaxation. Our commitment to excellence and customer satisfaction is at the heart of everything we do.
Job Overview
Club Med is seeking a dynamic, results-oriented Travel Sales Agent to join our vibrant call centre team located in Johannesburg. Although this position is based in South Africa, you will be responsible for assisting travel agents from the UK, Ireland, and Scandinavian markets, with shift patterns organized to support these markets.
As a Travel Sales Agent (Indirect) at Club Med, you will be the first point of contact for travel agents, delivering expert advice, customized travel solutions, and seamless booking experiences. This role combines sales prowess with high-level customer service, requiring an in-depth understanding of our travel agents and their end customers' needs and preferences. Whether seeking a beach escape, a luxurious ski resort, or a family adventure, you will play a crucial role in realizing their requests.
Key Responsibilities
1. Promoting Club Med packages : Promote Club Med packages and offers to travel agents using various communication channels, including phone, email, WhatsApp, and more.
2. Inbound and Outbound C ontact s : Handle inbound calls and written communication from travel agents who are interested in Club Med holidays, addressing their questions, concerns and special requests. Make outbound calls to follow up on enquiries, promote special offers , support modification and strengthen relationship with travel agents.
3. Providing information : Be knowledgeable in all aspects of Club Med Terms & Conditions and Club Med resorts, including destinations, accommodation , activities, transport and pricing, to provide accurate information to travel agents and address their queries .
4 . Making Sales : Convert inquiries into sales by effectively communicating the value proposition of Club Med and persuading travel agents to make bookings while encouraging and accompanying them in using their dedicated online platform “Club Med Travel Agent” portal.
5 . Meeting Sales Targets : Aim to achieve or exceeding sales targets through effective sales techniques and relationship management.
6. Process Bookings : Assist travel agents with the booking process, ensuring all necessary information is collected accurately, internal sales tools are used correctly, processes followed and payments are processed efficiently.
7 . Upselling : Upsell additional services or amenities to travel agents, such as spa treatments, excursions, or room upgrades, to enhance customers’ holiday experience and increase revenue.
8. Customer Service : Provide excellent customer service at any stage in the booking process aligned with Club Med standards and terms and conditions.
9. Maintaining Records : Maintain accurate records of agent interactions, booking details, and sales transactions using company sales tools.
10. Continuous Learning and Improvement : Remain updated on terms and conditions, promotions, and procedures related to Club Med resorts, sales techniques and tools. Identify opportunities for booking management process improvements and provide feedback for optimization.
Education level
Bachelor’s degree or equivalent
Experience
Solid knowledge of the travel and tourism industry
Experience in a similar position and sector
Mastery of sales technics and negotiation skills
Familiarity with ski travel is advantageous
Knowledge of Amadeus is also beneficial
Languages
Fluency in spoken and written English is mandatory .
Benef its
Smartworking – W ork from home policy / 90 days per year
3 weeks of Club Med vacations per year under Club Med policy - after one year of seniority
13th cheques payable in December
Private healthcare insurance
Employer contribution to the Allan Gray Retirement Fund
call center sales and lead warming
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Overview
This is a full-time on-site role for a Call Center Sales and Lead Warming Specialist located in Johannesburg Braamfontein. The role involves customer support, communication, and working in contact centers to warm leads for NDW Financial Services.
Qualifications- Call center sale and lead warming
- Computer literacy
- Experience in contact centers
- Ability to multitask and prioritize tasks effectively
- Previous sales experience is a plus
- High school matric
- Entry level
- Full-time
Learner, PPB Voice Branch (Call Center)
Posted 2 days ago
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Location: ZA, GP, Johannesburg, 5 Simmonds Street
As one of the oldest and most successful financial institutions in the country, we’re always looking to hire dedicated, ambitious men and women to fill key future-fit roles in our ever-growing organisation.
If you have recently completed an undergraduate degree qualification and are looking to enter the world of banking, this learnership is an ideal opportunity to bridge your academic knowledge with real-world experience.
Your tertiary qualification provides you with a solid foundation in critical thinking, problem-solving, and understanding business principles—skills that are invaluable in the banking sector. By combining this with the practical contact center exposure, you’ll gain within our voice branch environment, you will have the opportunity to understand how the banking ecosystem operates. This experience will deepen your insight into financial products, customer demands, and regulatory frameworks, giving you the tools needed to thrive in a fast-paced industry.
As part of this programme, you will also complete an Agile Banking Professional, Certificate in Banking at an NQF level 5. This qualification will enhance your knowledge and make you FAIS accredited, allowing you to unlock further opportunities in banking across South Africa.
Designed to help you gain valuable work experience you will have a unique opportunity to gain proficiency in the following:
- Understanding the full value chain of Voice Branch, a call center environment
- Build strong Communication and Service Skills
- Analyse and Process information
- Understanding the Financial and Regulatory framework
- Resolving clients inquires
- Building relationships
- Ensure all correspondence and other communication is attended to professionally and promptly to ensure a consistently high standard of service
Have completed an undergraduatequalification.
Minimum Qualifications
- Be a South African Citizen
- Be between the ages of 18 and 30.
- Be able to speak, read and write English.
- Not be permanently employed.
- Not be studying at any other institution.
- Not be registered on any other learnership/internship programme.
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or
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Learner, ppb voice branch (call center)
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Customer Service
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Customer Service Engineer
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Skip to main content Working at PerkinElmer | Jobs and Careers at PerkinElmer Don't ask what's next. Define it. Step up, stand out and make a Statement. Customer Service Engineer Midrand South Africa | Johannesburg South Africa
Responsibilities Location Midrand, Johannesburg, ZA Job ID REQ-
Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.
Apply NowPerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
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PerkinElmer is proud to be an equal opportunity workplace and is an affirmative action employer. PerkinElmer is committed to equal employment opportunity without regard to unlawful considerations of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, status as a protected veteran, genetic information, or any other personal attribute or characteristics protected by applicable local, state or federal laws.
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