56 Call Centers jobs in Johannesburg

Job Title: Help Desk Operations and Technical Support (Stellenbosch)

Summary:

Seeking a tech-savvy professional to provide first and second-line support for IT systems and cloud infrastructure. This role focuses on troubleshooting, client support, and maintaining efficient operations across Microsoft Azure and Windows Server environments.

Key Responsibilities:
Provide Tier 1 & 2 support for applications and infrastructure.
Troubleshoot Azure and Windows Server issues.
Manage support tickets and meet SLA targets.
Assist users via Teams or phone with clear, non-technical communication.
Document procedures and escalate complex issues when needed.
Requirements:
2+ years in IT/help desk support.
Experience with Microsoft Azure and Windows Server.
Basic networking knowledge (DNS, DHCP, VPNs, firewalls).
PowerShell scripting familiarity.
Strong troubleshooting and communication skills.
Experience with ticketing systems (e.g., Jira).

About Club Med

Established in 1950, Club Med is the pioneer and leader of premium all-inclusive holidays for families and active couples. Our aim is to become the most desirable lifestyle travel brand.

Club Med has been continuously innovating within the travel, lifestyle and hospitality fields over the last 75 years and now operate s close to 70 sun and snow resorts across the globe offering unique travel experiences. W e offer unparalleled experiences to customers seeking luxury, adventure, and relaxation. Our commitment to excellence and customer satisfaction is at the heart of everything we do.

Job Overview

Club Med is seeking a dynamic, results-oriented Travel Sales Agent to join our vibrant call centre team located in Johannesburg. Although this position is based in South Africa, you will be responsible for assisting travel agents from the UK, Ireland, and Scandinavian markets, with shift patterns organized to support these markets.
As a Travel Sales Agent (Indirect) at Club Med, you will be the first point of contact for travel agents, delivering expert advice, customized travel solutions, and seamless booking experiences. This role combines sales prowess with high-level customer service, requiring an in-depth understanding of our travel agents and their end customers' needs and preferences. Whether seeking a beach escape, a luxurious ski resort, or a family adventure, you will play a crucial role in realizing their requests.

Key Responsibilities

1. Promoting Club Med packages : Promote Club Med packages and offers to travel agents using various communication channels, including phone, email, WhatsApp, and more.

2. Inbound and Outbound C ontact s : Handle inbound calls and written communication from travel agents who are interested in Club Med holidays, addressing their questions, concerns and special requests. Make outbound calls to follow up on enquiries, promote special offers , support modification and strengthen relationship with travel agents.

3. Providing information : Be knowledgeable in all aspects of Club Med Terms & Conditions and Club Med resorts, including destinations, accommodation , activities, transport and pricing, to provide accurate information to travel agents and address their queries .

4 . Making Sales : Convert inquiries into sales by effectively communicating the value proposition of Club Med and persuading travel agents to make bookings while encouraging and accompanying them in using their dedicated online platform “Club Med Travel Agent” portal.

5 . Meeting Sales Targets : Aim to achieve or exceeding sales targets through effective sales techniques and relationship management.

6. Process Bookings : Assist travel agents with the booking process, ensuring all necessary information is collected accurately, internal sales tools are used correctly, processes followed and payments are processed efficiently.

7 . Upselling : Upsell additional services or amenities to travel agents, such as spa treatments, excursions, or room upgrades, to enhance customers’ holiday experience and increase revenue.

8. Customer Service : Provide excellent customer service at any stage in the booking process aligned with Club Med standards and terms and conditions.

9. Maintaining Records : Maintain accurate records of agent interactions, booking details, and sales transactions using company sales tools.

10. Continuous Learning and Improvement : Remain updated on terms and conditions, promotions, and procedures related to Club Med resorts, sales techniques and tools. Identify opportunities for booking management process improvements and provide feedback for optimization.

Education level

• Bachelor’s degree or equivalent

Experience

• Solid knowledge of the travel and tourism industry

• Experience in a similar position and sector

• Mastery of sales technics and negotiation skills

• Familiarity with ski travel is advantageous

• Knowledge of Amadeus is also beneficial

Languages

• Fluency in spoken and written English is mandatory .

Benef its

• Smartworking – W ork from home policy / 90 days per year

• 3 weeks of Club Med vacations per year under Club Med policy - after one year of seniority

• 13th cheques payable in December

• Private healthcare insurance

• Employer contribution to the Allan Gray Retirement Fund

Join to apply for the Customer Service Representative role at Concentrix

Join to apply for the Customer Service Representative role at Concentrix

Get AI-powered advice on this job and more exclusive features.

Job Description

salary of R9,524.

• Have a minimum of 6 months international Contact Centre experience (essential)
• Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
• Matric
• Ability to work shifts aligned to US business hours (Night shift)
• Proficient in English verbal communication
• Are self-motivated and highly responsible
  
  

• Have a minimum of 6 months international Contact Centre experience (essential)
• Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
• Matric
• Ability to work shifts aligned to US business hours (Night shift)
• Proficient in English verbal communication
• Are self-motivated and highly responsible
  
  

• A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
• Fantastic Employee Assistance Programme (EAP)
• Additional bonus earning potential up to R4,500
• Medical aid for main member/Medical Insurance for main member and two dependents
• Subsidized transport
• Provident/Pension Fund
  
  

• Taking ownership of high profile, escalated cases from beginning to resolution
• Manage work order within business SLA's
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all times
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Concentrix by 2x

Get notified about new Customer Service Representative jobs in Johannesburg, Gauteng, South Africa .

Johannesburg, Gauteng, South Africa 1 week ago

Kempton Park, Gauteng, South Africa 1 week ago

Germiston, Gauteng, South Africa 15 hours ago

City of Johannesburg, Gauteng, South Africa 3 weeks ago

Johannesburg Metropolitan Area 6 days ago

Johannesburg, Gauteng, South Africa 15 hours ago

Kempton Park, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 4 days ago

Sandton, Gauteng, South Africa 3 days ago

Brakpan, Gauteng, South Africa 1 week ago

Sandton, Gauteng, South Africa 3 days ago

Sandton, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 4 days ago

Johannesburg, Gauteng, South Africa 3 days ago

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg Metropolitan Area 4 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Midrand, Gauteng, South Africa 2 weeks ago

Boksburg, Gauteng, South Africa 18 hours ago

Johannesburg, Gauteng, South Africa 2 months ago

Boksburg, Gauteng, South Africa 4 weeks ago

Johannesburg, Gauteng, South Africa 9 hours ago

Boksburg, Gauteng, South Africa 4 days ago

Johannesburg, Gauteng, South Africa 9 hours ago

Midrand, Gauteng, South Africa 2 weeks ago

Midrand, Gauteng, South Africa 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Ongoing Promo Training at Office Beacon – Apply Now!

We’re running a 3-month on-site training program at Office Beacon. During this period, you’ll gain hands-on experience, and some candidates will be placed with clients in permanent positions after training.

We’re currently looking for:

Customer Service Representatives (CSR)

Sales Representatives

Bookkeepers / Accounting Clerks (knowledge of Zoho & QuickBooks required)

Account Managers

Essential Requirements for All Roles:

• Minimum 12 months relevant work experience in the role you’re applying for
• Knowledge of Slack, G-Suite, and Microsoft Office
• South African Citizen with a valid South African ID
• Must live within 40km of Sandton or Auckland Park
• Reliable transport to the office (we provide one-way transport home )
• Available to work USA hours : 3:00 PM – Midnight (on-site only)

Salary Range: R10,800 – R22,000 per month (depending on experience)

Previous payslip will be required

How to Apply:

Send a 1–2 minute video introducing yourself along with your CV to .

Your application will be assessed based on your video .

If your video is too large, upload it to Google Drive and share the link in your email.

At IDEMIA, we aim to offer our employees a dynamic and exciting environment with opportunities for career growth and professional development.

Internal mobility allows you to energize your career and build your personal brand. It also provides an opportunity to explore different functions, professions, or countries, as IDEMIA operates in various businesses across 50+ locations worldwide.

Purpose

This role is responsible for executing customer contracts, working internally and externally to maximize customer satisfaction through effective contract delivery, and promoting revenue generation and profitability.

Key Missions

• Manage the first level customer relationship for all BAU (Business As Usual) activities, including handling incoming requests and inquiries.
• Coordinate contract execution with relevant stakeholders to ensure high customer satisfaction.
• Manage the end-to-end Sales Order Process, including stock management, quoting, and invoicing.
• Support regulatory compliance requirements for customers and internal processes.
• Handle customer queries and complaints to achieve satisfactory resolutions.
• Assist the Account Manager in contract delivery.
• Support internal requirements related to service delivery.
• Manage multiple small to medium-sized customer accounts with minimal support.
• Address customer service inquiries, requests, and problems through various channels, including face-to-face interactions.
• Utilize internal tools and systems effectively.
• Gather, review, troubleshoot information, and make recommendations.
• Prepare and present customer reports and presentations.
• Possess a general knowledge of the organization, products, and services.
• Provide leadership, coaching, and mentoring to entry-level colleagues.
• Assess customer needs and suggest or promote alternative products, services, and solutions.
• Sell or promote products or services.
• Organize documentation related to customer retention and growth trends.

Profile & Other Information

Seize all opportunities in our fast-paced environment. Expect the unexpected.

• Must have a tertiary qualification in Office Administration
• Minimum 2 years experience in customer service is essential
• Chemical industry experience is nice to have
• Strong verbal and written communication skills in English (Read, Write, Speak)
• Proficient in computer applications, particularly Microsoft Excel and Word
• Experience with Sage Evolution is preferred

• Taking and capturing telephonic or emailed customer orders.
• Processing invoices and delivery notes.
• Providing feedback to customers on order status.
• Liaising internally with Production, Dispatch, and Sales personnel.
• Managing time efficiently to ensure deadlines are met.
• Demonstrating communication skills.
• Performing basic secretarial duties.
• Using computer applications such as Sage Evolution, Excel, Word, and PowerPoint.

Location: ZA, GP, Johannesburg, 5 Simmonds Street

As one of the oldest and most successful financial institutions in the country, we’re always looking to hire dedicated, ambitious men and women to fill key future-fit roles in our ever-growing organisation.

If you have recently completed an undergraduate degree qualification and are looking to enter the world of banking, this learnership is an ideal opportunity to bridge your academic knowledge with real-world experience.

Your tertiary qualification provides you with a solid foundation in critical thinking, problem-solving, and understanding business principles—skills that are invaluable in the banking sector. By combining this with the practical contact center exposure, you’ll gain within our voice branch environment, you will have the opportunity to understand how the banking ecosystem operates. This experience will deepen your insight into financial products, customer demands, and regulatory frameworks, giving you the tools needed to thrive in a fast-paced industry.

As part of this programme, you will also complete an Agile Banking Professional, Certificate in Banking at an NQF level 5. This qualification will enhance your knowledge and make you FAIS accredited, allowing you to unlock further opportunities in banking across South Africa.

Designed to help you gain valuable work experience you will have a unique opportunity to gain proficiency in the following:

• Understanding the full value chain of Voice Branch, a call center environment
• Build strong Communication and Service Skills
• Analyse and Process information
• Understanding the Financial and Regulatory framework
• Resolving clients inquires
• Building relationships
• Ensure all correspondence and other communication is attended to professionally and promptly to ensure a consistently high standard of service

Have completed an undergraduatequalification.

Minimum Qualifications

• Be a South African Citizen
• Be between the ages of 18 and 30.
• Be able to speak, read and write English.
• Not be permanently employed.
• Not be studying at any other institution.
• Not be registered on any other learnership/internship programme.

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

Full-time (40-hours per week), Remote

About Us:

At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals.

This role is with a customer-centric company dedicated to delivering exceptional support and building long-term client relationships. We are seeking a French-speaking Customer Service Representative to join the team and provide outstanding service to our clients.

Responsibilities:

1. Customer Support: Respond to client inquiries via phone, email, and chat in a timely and professional manner, ensuring high levels of customer satisfaction.

2. Problem Resolution: Identify and resolve client issues by troubleshooting, answering questions, and providing information about products or services.

3. Customer Account Management: Assist clients with account setup, updates, and other service-related requests to ensure a smooth experience.

4. Feedback Collection: Gather and record customer feedback to help improve services and identify opportunities for enhancement.

5. Collaboration with Internal Teams: Work closely with the product and service teams to relay client needs and ensure seamless service delivery.

6. Documentation: Accurately document interactions, issues, and resolutions in the CRM system to maintain up-to-date client record

Requirements:

• Fluent in French and English , with strong written and verbal communication skills in both languages.

• Experience in a customer service role preferred.

• Ability to handle client inquiries with professionalism, patience, and empathy.

• Familiarity with CRM software (e.g., Zendesk, Salesforce) is a plus.

• Excellent problem-solving skills and a solutions-oriented mindset.

• Reliable, organized, and able to work independently in a remote environment.

Join our team and be part of a collaborative and innovative environment where your skills and expertise will make a real impact. We offer competitive compensation, professional development opportunities, and a supportive team culture. Apply now and take the next step in your recruiting career!

At The Global Talent Co. , our mission is to bridge the gap between leading global tech companies and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.