117 Customer Focused Professionals jobs in Johannesburg

Customer Success Consultant

The Customer Success Consultant engages with Pnet customers to drive & accelerate their value realization and to ensure business outcomes are being met through implementation and consumption of their purchased solutions. The Customer Success Consultant partners with the customer's Account Manager to drive mutual success and achieve overall customer satisfaction.

The Customer Success Consultant proactively engages with an assigned portfolio of customers by engaging them as a trusted advisor. They develop a deep understanding of customers’ recruitment and development strategy and business objectives to drive the use of the Pnet solutions. The Customer Success Consultant strives to drive high level customer value realization.

About the Department

A dynamic team passionate about ensuring our products and services come to life within our customers' businesses. They are committed to showing our customers real value and return on their investment. The Customer Success team plays a pivotal role in customer retention, satisfaction, and building long term relationships. From ensuring a smooth customer onboarding to educating them on how our solution can benefit their employee value proposition, this team always goes beyond.

Duties & Responsibilities

• Develop and implement account strategies and consumption plans that drive customer outcomes.
• Build trusted relationships with customers to support value-based consumption focused activities.
• As a Customer Success Consultant, you are expected to have a strong relationship with the Sales teams as well as other critical functions in the business to ensure mutual success with our customers.
• Monitor SLA performance and maintain a high level of customer satisfaction.
• Engage with STST as well as relevant subsidiary organisations to leverage expertise as needed.
• Leverage data & tools to track and manage targeted adoption and consumption activities.
• Act as point of escalation for customer account issues.
• Contribute to library of success plays and best practices to further grow Pnet’s ability to drive customer success.
• Engage with customers to do regular value realization assessments and advise on optimal utilization of their investment.
• Stay knowledgeable on customer’s industry, business strategy, business line strategy, and market conditions.
• Orchestrate success resources across PNet to accomplish customer's desired outcomes.
• Provide customer advocacy and act as voice of the customer providing feedback to appropriate PNet stakeholders.
• Identify and mitigate risks to current and future reoccurring revenue.
• Be the customer's strategic expert to share industry trends, best practices, competitive insights, and product roadmap.
• Coach customers to ensure they are leveraging all available resources.

Desired Experience & Qualification

• Matric / Higher Certificate
• A minimum of 3 years’ customer management experience.
• Excellent knowledge of the MS Office suite.
• Intermediate to Expert level experience on Excel.
• Knowledge of ERP/CRM Systems would be advantageous.
• SAP knowledge will be an advantage.

Interested?

Pnet is an equal opportunity employer. Please note that if you have not heard from us within 2 weeks, your application has been unsuccessful.

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Reference: PTA -CDW-1

Our Client is looking for a Customer Success Executive, located in Midrand.

Duties & Responsibilities

Main Purpose:
The purpose of the Customer Success Executive (CSE) is to maintain solid relationships with the company's key Enterprise and Corporate clients, establish new relationships within existing and new clients, drive revenue growth, ensure client satisfaction, and maximize cross-selling and upselling opportunities. The CSE plays a crucial role in understanding client needs, proposing solutions, and effectively managing multiple key accounts to achieve long-term business success.

Responsibilities:

1. Develop trust relationships with a portfolio of major clients to ensure they do not turn to the competition.
2. Acquire a thorough understanding of key customer needs and requirements.
3. Expand relationships with existing customers by continuously proposing solutions that meet their objectives, including cross-selling and upselling opportunities.
4. Identify and capitalize on opportunities to cross-sell additional products or services to existing clients.
5. Collaborate with internal teams to create customized proposals and presentations to promote cross-selling and upselling initiatives.
6. Ensure the correct products and services are delivered to customers in a timely manner.
7. Serve as the link of communication between key customers and internal teams.
8. Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
9. Play an integral part in generating new sales that will turn into long-lasting relationships, including cross-selling and upselling to new clients.
10. Proactively identify and pursue upselling opportunities by understanding client goals, challenges, and market trends.
11. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics, highlighting cross-selling and upselling achievements.
12. Manage clients in line with size of account allocated.

Qualification Requirements

1. Diploma or degree in a business-related field, such as business administration, marketing, or sales.
2. ICT sector certification/knowledge (i.e., Microsoft, AWS, Salesforce) advantageous.

Work Experience

1. 3 years’ experience in a similar role.
2. Have a strong understanding of technology, industry trends, and the needs of clients within the ICT sector preferred.

Software Application Requirement

1. CRM knowledge (i.e., Monday.com, Salesforce).
2. Microsoft suite.

Package & Remuneration

R 3000 - R 35000

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Tracker connect requires the service of the Customer Success Manager in the Okgo department who will ensure the successful implementation and ongoing management of OKgo’s supply chain visibility solutions for clients. The role will further work closely with clients to understand their unique needs, provide tailored solutions, and drive maximum value for them from the organisation’s products and services.

Responsibilities:

• Lead the onboarding process for new clients, ensuring a smooth transition and effective implementation of the supply chain visibility solutions.
• Collaborate with clients to understand their specific supply chain challenges and tailor solutions to meet their needs.
• Conduct training sessions and provide comprehensive documentation to ensure clients are well-equipped to utilize OKgo’s solutions effectively.
• Implement project management methodologies as a form of execution to drive success of implemented initiatives.
• Build and maintain strong, long-lasting, influential relationships with key stakeholders at client organizations.
• Serve as a key account manager for clients and ensure that all their needs and expectations are exceeded.
• Act as the primary point of contact for clients, addressing their queries, concerns, and feedback in a timely and professional manner.
• Conduct regular check-ins with clients to review performance, gather feedback, and identify opportunities for improvement.
• Plan and implement relevant initiatives aimed at increasing customer value on a regular basis.
• Monitor and analyse client usage and performance data to identify trends, areas for improvement, and opportunities to enhance the value of OKgo’s solutions.
• Collaborate with the product and engineering teams to communicate client needs and feedback, contributing to product enhancements and new feature development.
• Provide clients with best practices and recommendations to optimize their use of OKgo’s solutions and achieve their business objectives.
• Proactively identify and address potential issues that may impact client satisfaction and success.
• Work closely with the support team to resolve client issues promptly and effectively, ensuring minimal disruption to their operations.
• Escalate critical issues to senior management when necessary, providing detailed reports and action plans.
• Track and report on key performance indicators (KPIs) related to client success, such as client satisfaction, solution adoption, and retention rates.
• Prepare and deliver regular reports to clients, highlighting their performance and demonstrating the value of OKgo’s solutions.
• Use data-driven insights to develop and implement strategies for continuous improvement.
• Compile and present value adding business insights gathered from the reporting to relevant stakeholders.
• Develop and maintain mutually beneficial relationships with internal teams and external stakeholders by ensuring all obligations, commitments and expectations are met.
• Successfully navigate the complexities of dealing with a diverse range of stakeholders from different backgrounds, sectors and locations and being subjected to different regulations.
• Develop and sustain key relationships between Tracker and its partners, acting as a direct link to ensure effective communication, management of expectations, and the achievement of strategic deliverables.
• Provide insight of a strategic nature to senior leadership within areas of expertise.
• Ensure effective cross-functional Tracker relationships through sharing of relevant information to assist all divisions in the achievement of their objectives.
• Work closely with Product Management, Engineering, and Customer Success teams to ensure seamless handoffs from pre-sales to post-sales processes.

Minimum Requirements:

• Tertiary qualification (Bachelor’s Degree) in Engineering. NQF 7 is required.
• Industrial Engineering or related qualification is advantageous.
• 3 Years’ experience in implementing supply chain technology.
• Demonstrated capability of delivering value for business.
• Strong consultative delivery skills with experience engaging with senior management and operational staff.
• Willing to from time-to-time work extended hours, and willing to travel locally.
• Driver’s license with own vehicle.

Benefits:

• Medical aid.
• Provident fund.
• 22 Annual leave days.

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We are looking for someone with a lively, intelligent and questioning disposition to be part of our energetic team dedicated to enhancing our customers’ experience. You will be charged with staying close to the customer, making sure they’re happy with their service and ensuring all customers get the value they anticipated upfront. If you’re passionate about the customer journey and only deliver the kind of service you’d like to receive, then please get in touch.

This role will report to the Operations Support Manager within the Operations Team.

YOUR RESPONSIBILITIES Customer Success

1. Guarantee 1st class customer satisfaction & professional customer support
2. Music & visual equipment swaps (exchange faulty equipment); allocation and configuration of equipment
3. Enter contacts, leads and prospects on database & maintain integrity.
4. Record-keeping of customer interactions, transactions, comments & complaints on CRM
5. Manage content for clients on CMS (e.g. Mall of Africa)
6. Assist accounts department with disconnection & reconnection process
7. Qualify Music or Visual technical issues before allocating tickets to TSS
8. Liaise with EU Affiliate Support & Multichoice Commercial Department agents re product queries
9. Tackle all music and visual technical enquiries, & general enquiries with the aim of 1st time call resolution
10. Courtesy confirmations to installers / customers
11. All contact details confirmed prior to installations e.g. email, address etc.
12. Share service/survey calls to Top Subscribers (weekly) as well as Xmas schedule confirmations annually
13. Administer any new marketing campaigns ito qualification around customer information – details to sales/marketing

Customer Journey

1. Manage follow ups & escalation process
2. Able to offer alternatives and engage persuasively
3. Onboard & train: extensive knowledge of product range to enable effective communication & advice
4. Nurture relationships to grow future opportunities

Reporting

1. Accurately update, compile and distribute weekly & month-end reports using your excellent Excel skills

YOU MUST HAVE

Matric; Minimum 5 years’ work experience. At least 2 of these in a Customer Success role with an excellent understanding of who the customer is and what the customer wants. Must have proven skills of interaction with a customer on a multi-layered level. Excellent Excel: Intermediate to Advanced.

WE WANT

A lust for life that reflects in your voice and everything you do; walk with a spring in your step; blow us away with your inquisitive mind and your passion for service excellence. Your friendly demeanor will charm our customers and your colleagues. You have confidence and oodles of empathy. You know how to communicate and appeal in a way that will satisfy even the most difficult of customers. You are not afraid to reveal ambition and to showcase your skills to our team. You jump in and don’t wait to be asked. You understand that we’re all working in the same team & driving towards the same goal. You’re tenacious and the person your manager can always rely on. You will identify errors and propose solutions with your attention to detail and analytical mind. You are not afraid to put your hand up and be accountable. You’re all about value-add.

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Full-Time

• Remote (U.S. Eastern Time Hours)
  
  

About The Role

We’re a fast-growing podcast studio producing branded B2B shows for corporate clients—and we’re hiring our first Customer Success Specialist . In this role, you’ll lead client relationships from onboarding through renewal, ensuring each podcast series launches smoothly, engages the right audience, and delivers measurable value.

You’ll serve as the main point of contact, guiding clients through planning, production, and promotion. Your ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited.

What You’ll Do

• Onboard new clients with structured kickoff calls and milestone planning
• Coordinate episode production schedules, guest booking, and asset handoffs
• Manage timelines and automate task flows using tools like Zapier or Make
• Communicate clearly and proactively with clients and internal teams
• Monitor podcast metrics and surface insights to improve performance
• Troubleshoot issues quickly and keep delivery running smoothly
• Support renewals by consistently delivering a strong client experience
  
  

What You Bring

• 3+ years managing client relationships in media, SaaS, or tech-enabled services
• Hands-on experience with automation tools (Zapier or Make is a must)
• Strong communication skills and confidence leading calls over Zoom
• Comfortable managing timelines, workflows, and CRM systems
• Calm, proactive, and highly organized
• Bonus: familiarity with podcast production or B2B marketing
  
  

Why This Role Is Unique

• You’ll shape the customer success function at a high-growth studio
• You’ll work at the intersection of content, tech, and strategy
• You’ll help turn creative ideas into scalable systems that clients love
  
  

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Full-TimeRemote (U. S. Eastern Time Hours) About The RoleWe’re a fast-growing podcast studio producing branded B2 B shows for corporate clients—and we’re hiring our first Customer Success Specialist . In this role, you’ll lead client relationships from onboarding through renewal, ensuring each podcast series launches smoothly, engages the right audience, and delivers measurable value.You’ll serve as the main point of contact, guiding clients through planning, production, and promotion. Your ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited.What You’ll DoOnboard new clients with structured kickoff calls and milestone planning Coordinate episode production schedules, guest booking, and asset handoffs Manage timelines and automate task flows using tools like Zapier or Make Communicate clearly and proactively with clients and internal teams Monitor podcast metrics and surface insights to improve performance Troubleshoot issues quickly and keep delivery running smoothly Support renewals by consistently delivering a strong client experience What You Bring3+ years managing client relationships in media, Saa S, or tech-enabled services Hands-on experience with automation tools (Zapier or Make is a must) Strong communication skills and confidence leading calls over Zoom Comfortable managing timelines, workflows, and CRM systems Calm, proactive, and highly organized Bonus: familiarity with podcast production or B2 B marketing Why This Role Is UniqueYou’ll shape the customer success function at a high-growth studio You’ll work at the intersection of content, tech, and strategy You’ll help turn creative ideas into scalable systems that clients love #J-18808-Ljbffr

Reference: PTA -CDW-1 Our Client is looking for a Customer Success Executive, located in Midrand. Duties & Responsibilities Main Purpose: The purpose of the Customer Success Executive (CSE) is to maintain solid relationships with the company's key Enterprise and Corporate clients, establish new relationships within existing and new clients, drive revenue growth, ensure client satisfaction, and maximize cross-selling and upselling opportunities. The CSE plays a crucial role in understanding client needs, proposing solutions, and effectively managing multiple key accounts to achieve long-term business success. Responsibilities: Develop trust relationships with a portfolio of major clients to ensure they do not turn to the competition. Acquire a thorough understanding of key customer needs and requirements. Expand relationships with existing customers by continuously proposing solutions that meet their objectives, including cross-selling and upselling opportunities. Identify and capitalize on opportunities to cross-sell additional products or services to existing clients. Collaborate with internal teams to create customized proposals and presentations to promote cross-selling and upselling initiatives. Ensure the correct products and services are delivered to customers in a timely manner. Serve as the link of communication between key customers and internal teams. Resolve any issues and problems faced by customers and deal with complaints to maintain trust. Play an integral part in generating new sales that will turn into long-lasting relationships, including cross-selling and upselling to new clients. Proactively identify and pursue upselling opportunities by understanding client goals, challenges, and market trends. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics, highlighting cross-selling and upselling achievements. Manage clients in line with size of account allocated. Qualification Requirements Diploma or degree in a business-related field, such as business administration, marketing, or sales. ICT sector certification/knowledge (i.e., Microsoft, AWS, Salesforce) advantageous. Work Experience 3 years’ experience in a similar role. Have a strong understanding of technology, industry trends, and the needs of clients within the ICT sector preferred. Software Application Requirement CRM knowledge (i.e., Monday.com, Salesforce). Microsoft suite. Package & Remuneration R 3000 - R 35000 #J-18808-Ljbffr

We are looking for someone with a lively, intelligent and questioning disposition to be part of our energetic team dedicated to enhancing our customers’ experience. You will be charged with staying close to the customer, making sure they’re happy with their service and ensuring all customers get the value they anticipated upfront. If you’re passionate about the customer journey and only deliver the kind of service you’d like to receive, then please get in touch. This role will report to the Operations Support Manager within the Operations Team. YOUR RESPONSIBILITIES Customer Success Guarantee 1st class customer satisfaction & professional customer support Music & visual equipment swaps (exchange faulty equipment); allocation and configuration of equipment Enter contacts, leads and prospects on database & maintain integrity. Record-keeping of customer interactions, transactions, comments & complaints on CRM Manage content for clients on CMS (e.g. Mall of Africa) Assist accounts department with disconnection & reconnection process Qualify Music or Visual technical issues before allocating tickets to TSS Liaise with EU Affiliate Support & Multichoice Commercial Department agents re product queries Tackle all music and visual technical enquiries, & general enquiries with the aim of 1st time call resolution Courtesy confirmations to installers / customers All contact details confirmed prior to installations e.g. email, address etc. Share service/survey calls to Top Subscribers (weekly) as well as Xmas schedule confirmations annually Administer any new marketing campaigns ito qualification around customer information – details to sales/marketing Customer Journey Manage follow ups & escalation process Able to offer alternatives and engage persuasively Onboard & train: extensive knowledge of product range to enable effective communication & advice Nurture relationships to grow future opportunities Reporting Accurately update, compile and distribute weekly & month-end reports using your excellent Excel skills YOU MUST HAVE Matric; Minimum 5 years’ work experience. At least 2 of these in a Customer Success role with an excellent understanding of who the customer is and what the customer wants. Must have proven skills of interaction with a customer on a multi-layered level. Excellent Excel: Intermediate to Advanced. WE WANT A lust for life that reflects in your voice and everything you do; walk with a spring in your step; blow us away with your inquisitive mind and your passion for service excellence. Your friendly demeanor will charm our customers and your colleagues. You have confidence and oodles of empathy. You know how to communicate and appeal in a way that will satisfy even the most difficult of customers. You are not afraid to reveal ambition and to showcase your skills to our team. You jump in and don’t wait to be asked. You understand that we’re all working in the same team & driving towards the same goal. You’re tenacious and the person your manager can always rely on. You will identify errors and propose solutions with your attention to detail and analytical mind. You are not afraid to put your hand up and be accountable. You’re all about value-add. #J-18808-Ljbffr

Tracker connect requires the service of the Customer Success Manager in the Okgo department who will ensure the successful implementation and ongoing management of OKgo’s supply chain visibility solutions for clients. The role will further work closely with clients to understand their unique needs, provide tailored solutions, and drive maximum value for them from the organisation’s products and services. Responsibilities: Lead the onboarding process for new clients, ensuring a smooth transition and effective implementation of the supply chain visibility solutions. Collaborate with clients to understand their specific supply chain challenges and tailor solutions to meet their needs. Conduct training sessions and provide comprehensive documentation to ensure clients are well-equipped to utilize OKgo’s solutions effectively. Implement project management methodologies as a form of execution to drive success of implemented initiatives. Build and maintain strong, long-lasting, influential relationships with key stakeholders at client organizations. Serve as a key account manager for clients and ensure that all their needs and expectations are exceeded. Act as the primary point of contact for clients, addressing their queries, concerns, and feedback in a timely and professional manner. Conduct regular check-ins with clients to review performance, gather feedback, and identify opportunities for improvement. Plan and implement relevant initiatives aimed at increasing customer value on a regular basis. Monitor and analyse client usage and performance data to identify trends, areas for improvement, and opportunities to enhance the value of OKgo’s solutions. Collaborate with the product and engineering teams to communicate client needs and feedback, contributing to product enhancements and new feature development. Provide clients with best practices and recommendations to optimize their use of OKgo’s solutions and achieve their business objectives. Proactively identify and address potential issues that may impact client satisfaction and success. Work closely with the support team to resolve client issues promptly and effectively, ensuring minimal disruption to their operations. Escalate critical issues to senior management when necessary, providing detailed reports and action plans. Track and report on key performance indicators (KPIs) related to client success, such as client satisfaction, solution adoption, and retention rates. Prepare and deliver regular reports to clients, highlighting their performance and demonstrating the value of OKgo’s solutions. Use data-driven insights to develop and implement strategies for continuous improvement. Compile and present value adding business insights gathered from the reporting to relevant stakeholders. Develop and maintain mutually beneficial relationships with internal teams and external stakeholders by ensuring all obligations, commitments and expectations are met. Successfully navigate the complexities of dealing with a diverse range of stakeholders from different backgrounds, sectors and locations and being subjected to different regulations. Develop and sustain key relationships between Tracker and its partners, acting as a direct link to ensure effective communication, management of expectations, and the achievement of strategic deliverables. Provide insight of a strategic nature to senior leadership within areas of expertise. Ensure effective cross-functional Tracker relationships through sharing of relevant information to assist all divisions in the achievement of their objectives. Work closely with Product Management, Engineering, and Customer Success teams to ensure seamless handoffs from pre-sales to post-sales processes. Minimum Requirements: Tertiary qualification (Bachelor’s Degree) in Engineering. NQF 7 is required. Industrial Engineering or related qualification is advantageous. 3 Years’ experience in implementing supply chain technology. Demonstrated capability of delivering value for business. Strong consultative delivery skills with experience engaging with senior management and operational staff. Willing to from time-to-time work extended hours, and willing to travel locally. Driver’s license with own vehicle. Benefits: Medical aid. Provident fund. 22 Annual leave days. #J-18808-Ljbffr