74 Technical Support jobs in Johannesburg

Technical Support Representative page is loadedTechnical Support Representative Apply locations Johannesburg time type Full time posted on Posted 30+ Days Ago job requisition id R46662

Description

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

• Bachelor’s degree in a technical field or equivalent experience.

• 1-2 years job related experience.

• Experience with software support (technical troubleshooting and usability support)

• Experience with internet troubleshooting and website support

• Experience with supporting accounting applications a plus.

• Experience with enterprise technical support including software, hardware, and enterprise systems a plus.

• Experience with support account/billing related assistance a plus.

• Ability to adapt and multi-task to support incoming calls, email, chat, etc.

• Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.

• Ability to work with difficult customers and diffuse frustrating situations.

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact or if you are based in the US you may also contact us on .

Please read our Candidate Privacy Policy .

Description

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

• Bachelor’s degree in a technical field or equivalent experience.
• 1-2 years job related experience.
• Experience with software support (technical troubleshooting and usability support).
• Experience with internet troubleshooting and website support.
• Experience with supporting accounting applications a plus.
• Experience with enterprise technical support including software, hardware, and enterprise systems a plus.
• Experience with support account/billing related assistance a plus.
• Ability to adapt and multi-task to support incoming calls, email, chat, etc.
• Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.
• Ability to work with difficult customers and diffuse frustrating situations.

Business Segment: Personal & Private Banking

Location: ZA, GP, Johannesburg, Simmonds Street

To design, develop, and maintain mainframe applications to maintain the stability, security, and efficiency of mainframe systems. Perform analysis, testing, debugging, and troubleshooting of mainframe software applications. Create technical documentation and user manuals to support mainframe applications.

Qualifications

Type of Qualification: First Degree
Field of Study: Information Technology

Experience Required
Technology Operations / Infrastructure Production
Technology
5-7 years
5-7 years’ experience with full software development lifecycle (SLDC), within systems development, implementation and maintenance / enhancements of solutions in the corporate sector organisation.

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or

Join to apply for the Technical Support Representative role at RELX .

This position provides high-quality telephonic technical support and problem resolution to customers daily, aiming to meet or exceed department objectives to protect and increase LexisNexis revenues. The role involves initiating escalation processes for unresolved issues and utilizing skills from training, education, or certifications to fulfill responsibilities. It also includes assisting with account-related issues such as ID/password recovery, billing, and general account services. Experienced representatives are expected to share their knowledge to improve team performance, working collaboratively in a team environment.

• Bachelor’s degree in a technical field or equivalent experience.
• 1-2 years of relevant experience.
• Experience with software support, including troubleshooting and usability support.
• Experience with internet troubleshooting and website support.
• Supporting accounting applications is a plus.
• Experience with enterprise systems, hardware, or billing support is a plus.
• Ability to multitask across calls, emails, and chat support.
• Quick understanding of key terms for troubleshooting.
• Ability to handle difficult customers and de-escalate situations.

RELX is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, creed, religion, sex, national origin, or other protected characteristics. For accommodations, contact or call .

Technical Support Manager (POS24084)

Randburg

R 15 000 to R 18 000 per month

Requirements

• Qualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended.
• Good knowledge of CCTV, Access Control, Alarms, Gate motors and Electric Fence and able to technically support the products
• PC HW & SW, Networks and Basic Electronics knowledge/qualifications & experience
• Experience as Support Technician/Help Desk operator and working with clients
• Own vehicle and drivers license to get to work

Closing Date: 15March 2024

• Deliver first- and second-line support for in-house developed applications and core infrastructure
• Troubleshoot issues within Microsoft Azure environments (e.g., AAD, VMs, and storage accounts)
• Perform day-to-day server support and maintenance
• Log and resolve service requests through a structured ticketing system
• Provide clear, helpful technical support via Teams or telephone
• Explain complex technical issues in a user-friendly manner
• Meet agreed Service Level Agreements (SLAs) requirements for incident resolution
• Work closely with internal technical teams to escalate and resolve complex issues
• Maintain documentation and contribute to internal knowledge sharing

• 2+ years experience in an IT support or technical operations role
• Proficiency in Microsoft Azure services and Windows Server environments
• Solid understanding of networking basics: DNS, DHCP, VPNs, IP addressing, and firewalls
• Troubleshooting skills for connectivity and infrastructure issues
• Basic PowerShell scripting experience for automation and diagnostics
• Familiarity with ticketing systems (e.g., Jira)
• Excellent communication and customer service skills
• Ability to juggle multiple support requests while staying organized
• Experience working in a small, Agile IT team environment
• Exposure to monitoring or remote support tools