403 Customerservice jobs in South Africa

A vacancy exists at Medipost Pharmacy for an Administrator Customer Care, reporting to the Customer Care Supervisor/Manager. This position is based in Gezina, Pretoria. The responsibility of the job is to ensure administration tasks are completed accurately and within agreed timelines. Retrieve calls as requested, maintaining confidentiality at all times. Calls are handled professionally and with strict confidentiality within SOPs and SLAs. Assist with inbound calls during call overflow times and any other ad-hoc duties requested from management.

• 100% SLA and SOP compliance
• Accurate data capture and instructions to other departments
• Queries appropriately followed up until finalized
• Retrieve calls accurately and timeously within agreed timelines
• Documents linked accurately and within agreed timelines
• Responses to SMSs sent within 1 hour of receipt
• Action diaries attended to within SLA
• Feedback on Post Call Survey low ratings done as per timelines in SOP
• Compliments verified and logged as per agreed timelines

• Achievement of agreed standards for calls (e.g., call duration, call volumes, etc.)
• Confirmation and update of customer contact information done at every contact
• Professional treatment of clients in accordance with company standards
• High level of confidentiality maintained and compliance to PoPI Act requirements at all times
• Customer satisfaction as measured by customer satisfaction surveys and QA processes
• Minimal customer complaints (0%)

Available and productive 8 hours per day between 08h00 and 17h00, excluding reasonable bathroom breaks and 2x 15-minute tea breaks and ½ hour lunch break.

Grade 12

1-2 years in a customer service role. Computer literacy. Fully bilingual.

Health care industry experience. Additional African language ability.

• SLA training
• Company policies and procedures
• Ongoing systems process

• Verbal and written communication skills
• Empathy
• Accuracy
• Data capturing skills
• Interpersonal skills and relationship building skills
• Time management
• Able to handle pressure
• Deadline oriented
• Neatness
• Initiative

Ad hoc after-hours availability for compulsory training or other company requirements.

What if every customer interaction could turn a moment of frustration into loyalty ? What if every support conversation became an opportunity to strengthen relationships rather than just resolve issues? At M-KOPA, we believe exceptional customer care isn't just about solving problems—it's about creating experiences that customers remember and recommend.

As our Customer Care Trainer , you won't just teach scripts. You'll architect the voice of our brand across every customer touchpoint.

This isn't training. This is transformation.

The Mission That Matters

You'll be the architect behind M-KOPA's customer experience excellence, developing and delivering training programs that transform customer care representatives into brand ambassadors . Your influence extends across in-house teams and BPO partners, ensuring every customer interaction reflects our values of accessibility, empathy, and empowerment .

The challenge? Creating consistent excellence across diverse teams, multiple channels, and evolving product offerings. The opportunity? To build training frameworks that scale exceptional customer experience across one of Africa's fastest-growing fintechs.

Your Canvas of Impact

Learning Experience Design

• Design and deliver dynamic training programs that engage CCRs across products, processes, systems, and soft skills

• Create immersive learning experiences that stick—moving beyond traditional classroom training to experiential development

• Develop content that transforms technical knowledge into authentic customer connections

Performance Intelligence & Development

• Conduct sophisticated needs assessments to identify skill gaps and performance opportunities

• Partner with Quality Assurance and Team Leaders to create targeted development plans

• Design and administer assessment programs that measure both knowledge retention and application

Content Innovation

• Create compelling training materials that bring M-KOPA's products and processes to life

• Develop customer handling frameworks that balance efficiency with empathy

• Build training resources that evolve with product launches and process improvements

Cross-Functional Leadership

• Serve as the strategic bridge between Customer Care and Product, Sales, and Market Development teams

• Translate business changes into actionable training strategies

• Champion customer insights and training needs across the organization

Change Management Excellence

• Lead training initiatives that support organizational transformation and growth

• Foster engagement and motivation within customer care teams

• Build learning cultures that embrace continuous improvement and innovation

The Learning Leader We're Seeking

Your Foundation:

• Bachelor's degree in Education, Training & Development, Human Resources, or related field

• 2+ years of call center training experience (customer service experience is a valuable plus)

• Proven track record of designing and delivering impactful training programs

• Deep understanding of customer service excellence and training best practices

Your Technical Arsenal:

• CRM Systems Mastery : Proficiency in Customer Relationship Management platforms

• Microsoft Office Excellence : Advanced skills across the suite, especially PowerPoint and Excel

• Content Development : Experience creating engaging, multimedia training materials

• Assessment Design : Ability to create meaningful evaluation and certification processes

Key Factors:

• Communication Excellence : Outstanding verbal and written communication that inspires and instructs

• Analytical Thinking : You see patterns in performance data and turn insights into action

• Coaching Mastery : Natural ability to develop talent and unlock potential in others

• Customer-Centric Mindset : Deep empathy for both customer needs and agent challenges

• Adaptability : Thrives in fast-paced environments with evolving priorities

• Attention to Detail : Ensures training quality and consistency across all touchpoints

Your Values:

• Excellence Obsessed : You believe every customer deserves exceptional service

• Continuous Learner : You're always exploring new training methodologies and technologies

• Collaborative Spirit : You build bridges between teams and drive alignment

• Empowerment Focused : You develop people to exceed their own expectations

Why M-KOPA Elevates Training

Global Impact, Local Excellence Your training programs directly impact customers across multiple African markets—every session you deliver scales across thousands of interactions.

Career Acceleration Join a learning organization where your development expertise shapes company growth and your own career trajectory.

Innovation Platform Access to cutting-edge training technologies, methodologies, and resources that keep you at the forefront of learning design.

Strategic Influence Your voice shapes not just training content, but customer experience strategy and business outcomes.

Collaborative Excellence Work with world-class Customer Care, Product, and Operations teams who value learning and development.

Recognition & Growth Competitive compensation with opportunities for advancement as M-KOPA scales across Africa.

Your Decision-Making Authority

• Training Strategy : Full ownership of training delivery, facilitation methods, and learning experience design

• Assessment Programs : Complete control over quiz development, administration, and certification processes

• Performance Interventions : Authority to design targeted development plans based on skill gap analysis

• Content Creation : Independence to develop and update training materials that reflect business changes

• Stakeholder Communication : Direct engagement with internal teams and external BPO partners

• System Optimization : Ability to recommend and implement training technology and process improvements

Ready to Transform Customer Care?

If you're currently training teams but want to shape entire customer experiences . If you're developing content but dreaming of building brand ambassadors . If you're successful in traditional training but ready to innovate learning design .

This is your platform to make training transformational.

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

Our Client is looking for a Customer Care Specialist – Student Support to provide high-quality, compassionate support to students across a range of academic and personal concerns. This role ensures a smooth and responsive experience by assisting with inquiries, connecting students to appropriate resources, and advocating for their needs.

Act as the proactive point of contact for students, both in person and through phone, email, or chat.

1. Assess student needs, and provide accurate guidance or direct them to appropriate resources.
2. Provide students with clear and detailed information on programmes, activities, results, etc., as a means of proactive support.
3. Identify when a student requires more specialised support and refer them to appropriate departments or professionals.
4. Recognise signs of distress or crisis (emotional, financial, academic), respond with empathy, and connect students to immediate support options, including crisis intervention when appropriate.
5. Maintain detailed and confidential records of students using the institution’s student support management system.
6. Work collaboratively with other departments to resolve student issues, such as holds on accounts, difficulties accessing services, or confusion about procedures.
7. Advocate for student needs while balancing institutional policies.
8. Be very familiar with operations and procedures.

Provide culturally competent, inclusive service that respects diverse backgrounds and experiences.

Contribute to a welcoming environment that supports student success and belonging.

Stay up to date on changes in policies, support programmes, and student systems.

Participate in regular training and contribute to service quality improvement initiatives to be familiar with accessing and using data and technology to support student needs.

Required:

• Degree in Student Services, Education, Psychology, Communications, or a related field.
• 2-5 years of experience in a customer service or student support environment.
• Exceptional communication, active listening, and writing skills.
• Demonstrated ability to work with students from diverse backgrounds.
• Familiarity with Microsoft Office or Google Workspace, information systems, and data management.

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Permanent

CPT

Finance

Western Cape , Cape Town

We are seeking a detail-oriented and experienced Payroll/Debtors & Creditors Clerk to join our growing team! If you are skilled in Pastel Payroll & Quickbooks Accounting and can confidently manage a FNB Business Account, we want to hear from you.

Key Responsibilities:

• Process payroll accurately using Pastel Payroll
• Manage debtors and creditors using Pastel Accounting / QuickBooks
• Reconcile accounts and maintain accurate records
• Prepare payment batches and perform EFTs via FNB Business Online
• Handle monthly payroll submissions and reports (UIF, PAYE, EMP201)
• Liaise with suppliers and customers on outstanding payments
• Ensure timeous payments and correct allocations

• Proficiency in Pastel Payroll & Pastel Accounting
• Working knowledge of FNB Business Online
• Minimum 2-3 years’ experience in payroll and bookkeeping
• Strong attention to detail and organisational skills
• Ability to work independently and meet deadlines
• Excellent communication and reconciliation skills
• Knowledge of SARS submissions

We have a great opportunity for seasoned Customer Care Agents! We’re a world-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

We are looking for seasoned Customer Care agents to be based in our Customer Care department and provide first call resolution to our customers. We are looking for candidates with great work ethic, energy, and people who can provide exceptional telephonic customer service to customers. The successful incumbent will be a self-starter with a positive attitude and always willing to assist.

• Provide first call resolution to customers.
• Deliver exceptional telephonic customer service.
• Assist customers with their inquiries and concerns.

• Completed Matric.
• Minimum of 2 years customer care experience.
• Retentions experience advantageous.
• Strong verbal and written communications skills.
• Solution oriented.

CAPE TOWN- Northern Suburbs - Customer Care Consultant (External)
Stunning opportunity for a vibrant and energetic individual to act as a Customer Care Consultant for this Market Leader in the Office Interiors Space.
Only candidates who live in the CBD, Blouberg, Century City and surrounds will be considered for the role.

Requirements are as follows:

• Attention to Detail
• Computer Literacy
• Valid Code 8 Driver’s Licence and Reliable Motor vehicle are essential
• Ability to work in a hands-on environment
• Knowledge of interiors or indoor plants is a plus

• Visit customers daily to maintain and strengthen relationships
• Maintain records on the CRM System
• Assist Accounts Department with debt collection when necessary
• Support Operations staff as needed
• Update and report on client list

• Excellent time management and communication skills
• Customer care experience
• Sales or account management experience is a plus

We offer a competitive remuneration package and benefits to the successful candidate.

We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Duties and Responsibilities

• Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and assisting them efficiently.
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
• Meet or exceed performance targets, including response time.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.

Requirements and Qualifications

• Excellent written communication skills with a strong command of grammar and spelling.
• Previous customer service or chat support experience is a plus but not required.
• Strong problem-solving skills and the ability to think quickly and logically.
• Proficiency in using computers and familiarity with chat and messaging platforms.
• Ability to multitask effectively and handle multiple chat conversations simultaneously.
• Empathy, patience, and a customer-focused attitude.
• Willingness to work flexible hours, including evenings, weekends, and holidays if required.
• Team player with strong interpersonal skills.
• Ability to adapt to changing processes and technologies.

Salary and Rates

Salary including allowances and incentives: R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R7 000.00 per month.

Days & Times of Work

The operation is based in the Cape Town CBD and runs on a rotational schedule from 06:00 to 22:00, Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.

Billing, Communication, Customer Service, Tech Support, Technical Services, Technical Support, Business Process Outsourcing (BPO), Information Technology (IT)

Our Client is looking for Customer Care Specialist – Student Support to provide high-quality, compassionate support to students across a range of academic and personal concerns. This role ensures a smooth and responsive experience by assisting with inquiries, connecting students to appropriate resources, and advocating for their needs.

Act as the proactive point of contact for students, both in person and through phone, email, or chat.

• Assess student needs, and provide accurate guidance or direct them to appropriate resources.
• Provide students with clear and detailed information on programmes , activities, results etc as a means of proactive support.
• Identify when a student requires more specialised support and refer them to appropriate departments or professionals.
• Recognise signs of distress or crisis (emotional, financial, academic), respond with empathy, and connect students to immediate support options, including crisis intervention when appropriate.
• Maintain detailed and confidential records of students using the institution’s student support management system.
• Work collaboratively with other departments to resolve student issues, such as holds on accounts, difficulties accessing services, or confusion about procedures.
• Advocate for student needs while balancing institutional policies.
• Be very familiar with operations and procedures.
  Provide culturally competent, inclusive service that respects diverse backgrounds and experiences.
• Contribute to a welcoming environment that supports student success and belonging.
• Stay up to date on changes in policies, support programmes, and student systems.
• Participate in regular training and contribute to service quality improvement initiatives to be familiar with accessing and using data and technology to support student needs.
  
  Required:
  Degree in Student Services, Education, Psychology, Communications, or a related field.
  2-5 years of experience in a customer service or student support environment.
  Exceptional communication, active listening and writing skills.
  Demonstrated ability to work with students from diverse backgrounds.
  Familiarity with Microsoft Office or Google Workspace, information systems and data management.

We have a great opportunity for seasoned Customer Care Agents! We’re a world-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

We are looking for seasoned Customer Care agents to be based in our Customer Care department and provide first call resolution to our customers. We are looking for candidates with great work ethic, energy, and people who can provide exceptional telephonic customer service to customers. The successful incumbent will be a self-starter with a positive attitude and always willing to assist.

• Completed Matric
• Minimum of 2 years customer care experience
• Retentions experience advantageous
• Strong verbal and written communication skills
• Solution oriented