1,222 Coordinator jobs in South Africa

Location: ((Cape Town)) | Job-ID: ((213495)) | Contract type: ((Permanent)) | Business Unit: ((Partner & Resources Operations))

About the role:

We are setting up a new team for the Group Delivery Back Office team in South Africa to help out with the scheduling of different Resources, e.g. IT Consultants, Project Managers, Engineers for our customers.

Your tasks will be to:

• Gather information through relevant business systems/tools.
• Advise and provide support to customers to satisfactorily resolve queries.
• Understand the nature and urgency of resource, what exactly the customer requires and schedule them accordingly.
• Provide good customer service to ensure that requests for information are provided to avoid customer escalations.
• Scheduling services / organize resources to the partners to meet SLA’s
• Prioritise your own workload to ensure that deadlines and customer requirements are met.

You are the ideal candidate if you have:

• Fluency in English and German.
• Good working knowledge of Microsoft Applications (any experience with ticketing tool could be an advantage).
• The ability to plan and organise your own, and others’, workload.
• Proven experience of high standards of customer service.
• Good administrative experience.
• The ability to ensure accuracy of data, provide data for reporting and processing of information.
• Excellent interpersonal, literacy skills, adaptivity and ability to build relationships at all levels.

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
#CCfuturetalent

Reference: DBN002528-NO-1
Join a dynamic team as a Coordinator at a leading manufacturer specializing in sleepwear and activewear for chain stores, based in Westville.

Roles and Responsibilities:

• Receiving and placing orders with overseas suppliers.
• Chasing up on proforma invoices.
• Acknowledgment of PI with the respective factories.
• Preparing and paying deposits.
• Capturing these orders on the system.
• Chasing of fit samples.
• Arranging courier collection.
• Upon receipt of samples, measure/spec/picture taking of these samples and sending notifications and spec sheets to buyers.
• Chasing up on approvals with the buyers.
• Receive and send detailed reports to the factories.
• Track order progress.
• Arranging pre-shipment/QA samples – courier collection, receipt/checking to ensure that this matches the approved samples.
• Requesting bulk pictures from factories and checking correspondence with orders.
• Consolidating the shipment of orders.
• Processing balance payments after checking shipping documents.
• Randomly selecting and checking cartons received at our warehouse.
• Checking count sheets received from the warehouse in detail.
• Sending emails to respective buyers for late deliveries.
• Raising claims with the factories.
• Preparing a critical path and sending it to buyers every second week for private label hosiery.
• Preparing and updating delivery schedules.
• Chasing shipments to ensure on-time deliveries.
• Finalizing claims for poor quality produced goods with the merchandiser.
• Actioning order amendments with customers on behalf of the warehouse.
• Arranging and sending BPS samples to stock customers.
• Arranging for BPS to be sealed by chain stores for stock buy orders.
• Raising orders for stock customers via excel sheets/workbooks.
• Amending packing slips from factories and forwarding to the DC team.
• Updating picture and image books via PowerPoint for new items purchased.
• Updating INC production schedules and following up on parcel shipments.
• Tracking parcels sent out by suppliers and advising on updates.
• Ordering wash care labels and hangers stickers as needed.
• Arranging price tickets with buyers and coordinating collection.
• Liaising with buyers and attending to queries.
• Taking meeting notes from buyer meetings as required.
• Capturing all received orders into the OOH schedule and ensuring inventory matches warehouse figures.
• Updating order tracker and OOH schedule and passing on weekly to the warehouse team.
• Issuing order copies to the DC on a weekly/monthly basis.
• Assisting the team in planning reprocessing and delivery of orders.
• Attending to warehouse queries.
• Booking the DC (6 weeks in advance) for major chain store buyers.
• Liaising with the CMT for goods going out for refinishing.
• Sending delivery updates to customers upon request.
• Arranging seals from chain store buyers for timely delivery to the DC.
• Working on stock control sheets for goods in the DC and ensuring stock sheets are updated.
• Sending reminder emails to buyers for outstanding orders and samples.

IMPORTANT NOTICE
By applying to this advert, you acknowledge that you have read and accept the following Protection of Personal Information ACT (POPIA) disclaimer:

I hereby consent for Talented Recruitment to process my personal information as part of the recruitment process. Talented Recruitment shall take all reasonable measures to protect the personal information of applicants as defined in the Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).

• Arranging, leading and participating in meetings, coordinating between internal and external stakeholders
• Manage and track tasks and time schedules, follow up on deliverables from sites, projects, and suppliers, ensuring the complete fulfilment of requests
• Ensure that our exchange of documentation with supplier is in line with expectations and handled in accordance with the defined procedures
• Develop and maintain relationships with key internal and external stakeholders
• Provide the necessary guidance and governance to ensure compliance with Vestas' policies and procedures
• Ensure that the Vestas Core Values are adhered to
• Supporting the Resource Manager in coordination of subcontractor resources and external consultants, working in cooperation with projects and sites
  
  

• Have a demonstrated background in a similar field of planning and operational support
• Fluent in English, and possess strong communication skills
• Good knowledge of Microsoft products and general IT, preferably with SAP experience
• Willing to be flexible in relation to working hours given the worldwide location of our stakeholders.
  
  

• The ability to demonstrate safety-first behaviors
• Have a strong team player mindset
• Great interpersonal skills in working in a multi-cultural environment
• Natural leadership skills with a willingness to listen and support team members and individuals
• Good communication skills and a service-orientated mindset
• The ability to be flexible and understand the diverse and versatile nature of the role
• An innovative mindset with the ability to solve problems with taking responsibility.
  
  

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Location: ((Cape Town)) | Job-ID: ((213495)) | Contract type: ((Permanent)) | Business Unit: ((Partner & Resources Operations))

About the role:

We are establishing a new team within the Group Delivery Back Office in South Africa to coordinate scheduling of resources such as IT Consultants, Project Managers, and Engineers for our clients.

Your responsibilities will include:

• Gathering information through relevant business systems and tools.
• Providing support and advice to customers to resolve queries satisfactorily.
• Understanding the nature and urgency of resource requirements to meet customer needs effectively.
• Ensuring excellent customer service to prevent escalations.
• Scheduling services and organizing resources to meet SLAs.
• Managing your workload to meet deadlines and customer expectations.

Ideal candidate profile:

• Fluent in English and German.
• Proficient in Microsoft Applications; experience with ticketing tools is a plus.
• Strong planning and organizational skills for managing your own and others’ workloads.
• Experience in delivering high standards of customer service.
• Attention to data accuracy and ability to generate reports.
• Excellent interpersonal skills, adaptability, and relationship-building abilities at all levels.

Current information for applicants:

Despite challenges posed by the pandemic, we remain committed to long-term growth and digitization. Our application process is fully virtual, and our recruiters are available for any questions. We look forward to getting to know you!

About us:

Computacenter is a leading independent provider of IT infrastructure services, focusing on digitization, IT strategy, and infrastructure management. We foster a friendly, open work environment that values diversity, teamwork, and performance.

We are growing and hiring. Join us to be part of a community that encourages, empowers, and supports its members.

• Matric plus a relevant tertiary qualification will be advantageous
• 2 - 3 years experience in service coordination, helpdesk, or operations support
• Experience working closely with clients and service technicians
• Understanding of technical service environments (refrigeration, field service, or maintenance preferred)
• Basic computer skills
• Refrigeration knowledge or technical background will be an advantage
• Willingness to work after hours and on standby as needed
• Valid drivers license plus own transportation