What Administrative Duties Jobs are in South Africa?

• Oversee the daily operational activities of the hotel
• Ensure luxury service standards are consistently maintained across all departments
• Manage guest enquiries, requests and complaints promptly and professionally
• Monitor guest feedback and implement appropriate service recovery where required
• Lead, motivate and support the front office and operational teams
• Assist with staff training, coaching and ongoing development
• Manage guest arrivals and departures efficiently using OPERA Cloud
• Process guest accounts accurately and handle cash and guest funds responsibly
• Respond to email correspondence and telephonic enquiries professionally
• Operate the hotel switchboard and direct calls appropriately
• Coordinate hotel reservations and restaurant bookings
• Maintain a thorough knowledge of hotel facilities, room categories and guest services
• Assist with Food & Beverage operations during busy service periods
• Liaise effectively with all departments to ensure seamless guest experiences
• Ensure operational procedures, policies and service standards are adhered to at all times

• Post-matric qualification in Hospitality Management or Hotel School
• Minimum 3 years' experience in a Duty Manager or supervisory role within a luxury 5-star hotel or similar hospitality environment
• Previous leadership or supervisory experience advantageous
• Proficient in Microsoft Office and OPERA Cloud Property Management System
• Excellent verbal and written communication skills with a high level of English proficiency
• Strong leadership, organisational and problem-solving abilities
• Ability to train, mentor and motivate a team
• Guest-focused with exceptional interpersonal skills
• Trustworthy with the ability to handle guest accounts and cash responsibly
• Positive, energetic and professional approach
• Ability to remain calm and perform effectively under pressure
• Willingness to work shifts, weekends and public holidays as required
• Own reliable transport will be advantageous

• Must reside in or near the Cape Town Southern Suburbs at commencement of employment

Key Responsibilities

• Oversee the daily operations of the hotel

• Deliver outstanding guest service and resolve guest queries and complaints

• Supervise and support operational departments

• Train, motivate, and manage staff performance

• Assist with staff scheduling and daily operational reporting

• Monitor cash handling and ensure compliance with hotel policies and procedures

• Maintain health, safety, hygiene, and service standards

• Ensure a safe, welcoming, and efficient environment for guests and staff

A prestigious luxury boutique hotel in Durban is seeking an experienced and service-driven Duty Manager to oversee daily hotel operations and ensure guests receive an exceptional hospitality experience at every touchpoint.

This role is ideal for a hospitality professional who thrives in a fast-paced environment, enjoys leading teams, and has a passion for delivering world-class guest service. As the operational leader on shift, you will play a critical role in maintaining service excellence, supporting departmental teams, and ensuring smooth day-to-day operations throughout the hotel.

The Role

As Duty Manager, you will be responsible for overseeing all operational departments during your shift, ensuring seamless coordination between teams and consistently high service standards. You will act as the primary point of escalation for guest concerns, operational challenges, and service delivery requirements while maintaining the luxury standards expected of a boutique hospitality establishment.

The successful candidate will be a hands-on leader with strong problem-solving abilities, excellent guest relations skills, and the confidence to make decisions in a dynamic hospitality environment.

Key Responsibilities

Operational Management

• Oversee daily hotel operations across all departments during assigned shifts.
• Conduct operational briefings and shift handovers to ensure continuity of service.
• Monitor service standards and ensure all departments operate efficiently.
• Ensure rooms, public areas, and guest facilities meet presentation and quality standards.
• Coordinate operational activities between Front Office, Housekeeping, Food & Beverage, Maintenance, and Security teams.
• Support management in maintaining operational excellence across the property.

Guest Experience & Service Excellence

• Welcome and engage with guests to ensure a personalised hospitality experience.
• Manage guest requests, concerns, and complaints professionally and efficiently.
• Resolve service issues promptly while ensuring guest satisfaction.
• Assist with guest arrivals, departures, VIP guest experiences, and special requests.
• Conduct guest follow-ups and ensure service recovery where necessary.
• Promote a culture of exceptional guest service throughout the hotel.

Team Leadership

• Supervise staff performance during shifts and ensure adherence to hotel standards.
• Monitor employee presentation, grooming, professionalism, and conduct.
• Provide guidance, support, and coaching to operational teams.
• Assist with staff training and development initiatives.
• Foster a positive and collaborative working environment.

Safety, Security & Compliance

• Respond effectively to operational incidents, emergencies, and guest concerns.
• Ensure compliance with health, safety, security, and hospitality regulations.
• Monitor security procedures and report incidents as required.
• Support emergency response procedures and business continuity plans.
• Ensure all operational activities comply with hotel policies and procedures.

Operational Coordination

• Liaise with all departments to ensure smooth guest journeys and service delivery.
• Monitor room readiness and guest arrival requirements.
• Assist with occupancy management and operational planning.
• Ensure maintenance issues are reported and resolved efficiently.
• Support special events, functions, and hotel initiatives as required.

Minimum Requirements

• Diploma or Degree in Hospitality Management, Hotel Management, Tourism, or a related field.
• Minimum 3–5 years' experience in a Duty Manager, Assistant Hotel Manager, Front Office Manager, Guest Relations Manager, or similar hospitality leadership role.
• Experience within a boutique hotel, luxury hotel, resort, lodge, or premium hospitality environment.
• Strong understanding of hotel operations and guest service standards.
• Experience managing operational teams across multiple departments.
• Knowledge of hospitality management systems and property management software.
• Excellent problem-solving and conflict-resolution skills.
• Strong organisational and administrative abilities.
• Ability to work flexible shifts, including weekends and public holidays.
• Valid driver's licence advantageous.

Ideal Candidate Profile

The ideal candidate is a polished hospitality professional who leads by example and thrives on delivering exceptional guest experiences. They are highly organised, proactive, and capable of balancing operational responsibilities with a genuine passion for service excellence.

They possess strong leadership skills, remain calm under pressure, and are committed to maintaining the highest standards expected within a luxury boutique hotel environment.

What We're Looking For

• Strong leadership and team management skills
• Exceptional guest service and relationship-building abilities
• Excellent communication and interpersonal skills
• Strong operational coordination capabilities
• Effective conflict resolution and problem-solving skills
• Ability to remain calm under pressure
• Professional presentation and attention to detail
• Strong organisational and time-management skills
• High levels of accountability and reliability
• Passion for hospitality and service excellence
• Ability to create memorable guest experiences

If you are an experienced hospitality professional looking to advance your career within a luxury boutique hotel environment, we would love to hear from you.

• To manage and oversee the daily operations in the hotel,
• Maintaining the required operating and service standard,
• Handling and resolving guest queries and complaints,
• Guest comment management,
• A high level of leadership and motivational skills,
• Must be trustworthy and able to work with the hotel and guest money,

• Handle email requests in a professional and effective manner,
• Handle guest inquiries in a professional and effective manner,

• Ensure knowledge of hotel room categories and layout of the property,
• Ensure knowledge of different offerings at the property,

• Assisting in the management of guest accounts:
• Operate the hotels Property Management System: OPERA Cloud,
• Check guest in upon arrival and check them out upon departure,
• Operate the switchboard and direct calls,
• Restaurant bookings and hotel reservations
• Assisting in the daily operations in the Food and Beverage department during meal periods,
• Liaise effectively between departments.

DUTY MANAGER – STELLENBOSCH

Salary: Market Related

We are seeking an experienced and passionate Duty Manager to join a prestigious hospitality establishment in Stellenbosch. The successful candidate will ensure exceptional guest experiences from arrival to departure while maintaining the highest standards of service and operational excellence.

Key Responsibilities:

• Oversee daily guest relations operations and ensure seamless guest experiences.
• Maintain exceptional standards of service, cleanliness, and maintenance.
• Handle guest queries promptly and professionally.
• Assist with staff training, onboarding, and roster management.
• Attend daily operational meetings and support employee relations.
• Ensure policies and procedures are consistently followed.
• Perform Guest Relations and Night Audit duties when required.
• Build strong working relationships across all departments.

Minimum Requirements:

• Grade 12 with a Diploma/Certificate in Hospitality or Tourism.
• 2–3 years' experience in a front office or guest relations role.
• Passion for the hospitality industry and delivering exceptional service.
• Excellent communication and interpersonal skills.
• Ability to interact confidently with distinguished clientele.
• Strong administration and computer skills.
• Professional appearance with a warm and friendly personality.
• High levels of integrity, accountability, and attention to detail.
• Flexible and willing to work night shifts.

• Matric
• Drivers license
• Previous hospitality experience advantageous
• Computer literate
• Strong written and verbal communication skills