Assistant Store Manager

Cape Town, Western Cape Cash Crusaders Retail (Pty) Ltd

Posted 15 days ago

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Job Description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

  • Drive store performance to achieve and exceed sales targets.

  • Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

  • Ensure consistent implementation of merchandising and marketing standards.

  • Attract and retain a strong and loyal customer base.

Inventory Management

  • Oversee inventory controls and ensure effective stock management.

  • Monitor store performance in line with stock availability and customer demand.

Customer Service

  • Ensure exceptional customer experiences that exceed expectations.

  • Review and act on Mystery Shopper reports and customer feedback.

  • Resolve product and service-related complaints quickly and effectively.

  • Lead by example in reinforcing a customer-first culture among staff.

People Management

  • Train, develop and motivate staff to reach full potential.

  • Plan for succession and promote internal growth.

  • Manage performance consistently and fairly.

  • Foster a positive, engaging and productive working environment.

Administration & Compliance

  • Ensure strict adherence to company policies, systems, and procedures.

  • Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

  • Proven retail management experience

  • Strong leadership and people management skills

  • Excellent communication and organisational skills

  • Target and results-oriented mindset

  • Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays

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Assistant Store Manager (Cape Town Branch)

Cape Town, Western Cape Status Staffing

Posted 5 days ago

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Job Description

A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR : Retail
BASIC SALARY : R + Incentives
START DATE : A.S.A.P / Immediate

REQUIREMENTS:
  • Minimum 2 years' management experience, with a strong sales background
  • Proven track record of achieving sales targets
  • Proficiency in Microsoft Office (intermediate level)
  • Experience with retail or point-of-sale (POS) systems (advantageous)
  • High energy, driven, and results-oriented
  • Accountable, responsible, and leads by example
  • Demonstrates integrity, maturity, and sound judgment
  • Action-oriented with a "do whatever it takes" mindset
  • Strong process focus with systemic thinking

DUTIES:
  • Coordinate store operations to ensure productivity and efficiency
  • Monitor inventory levels to maintain stock availability
  • Implement strategies to achieve sales and performance targets
  • Manage and motivate team members to foster a positive working environment
HOURS:
  • Retail / Mall Hours
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ASSISTANT STORE MANAGER – RETAIL FASHION (WESTERN CAPE)

Cape Town, Western Cape MPRTC

Posted 26 days ago

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Job Description

Key Requirements:
  • Minimum 2 years experience in an assisting management role, ideally with a strong sales background.
  • Completion of a short management training program (e.g., 2 weeks).
  • Energetic, responsible, and action-focused with excellent communication skills.


By submitting any Personal Information to MPRTC in any form you acknowledge that such conduct constitutes a reasonable unconditional, specific and voluntary consent to the processing and storing of such Personal Information by MPRTC and/or MPRTCs clients and/or verification information suppliers. You voluntarily consent that for the purposes of potentially gaining future employment opportunities, thorough background screening which may include but will not be limited to criminal, fraud, ITC and employment reference checks may be conducted. Should you have not been contacted within 14 days, please consider your application unsuccessful. You have the right to "Opt-Out" of electronic communications from us at any time and you also have the right to request us to delete your personal information by contacting us.
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Store Manager / Assistant

Cape Town, Western Cape Mambo's Storage & Home

Posted 5 days ago

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Job Description

permanent

Mambo’s storage and home

Are you a dynamic retail leader ready to take the next step in your career with one of South Africa’s most loved homeware and storage brands ?
Mambo’s Storage & Home is looking for an experienced Store Manager to join our growing team in the Greater Cape Town Metropole .

About the role

As a Store Manager, you’ll lead from the front — driving sales, motivating your team, and ensuring that every customer experiences the Mambo’s magic. You’ll take full accountability for store performance, operations, merchandising, and people development while living and promoting our fun, practical, and customer-focused culture .

Key responsibilities

  • Lead and inspire your team to deliver excellent customer service and achieve sales targets
  • Manage daily store operations, including stock, cash, and housekeeping standards
  • Implement visual merchandising and promotional plans in line with company guidelines
  • Drive profitability through effective cost, stock, and shrinkage control
  • Recruit, train, and develop team members to grow within the brand
  • Ensure compliance with company policies and procedures
  • Uphold Mambo’s brand values and create a positive, energetic store environment

REQUIREMENTS

Requirements

  • Minimum 3–5 years’ retail management experience , preferably in homeware, FMCG, or lifestyle retail
  • Proven ability to manage and develop a high-performing team
  • Strong commercial and operational acumen
  • Excellent leadership, communication, and organizational skills
  • A passion for customer experience , teamwork, and brand culture
  • Willingness to work retail hours, including weekends and public holidays

What We Offer

  • A dynamic, supportive retail environment
  • Opportunities for growth and career development within a national retail brand
  • Competitive remuneration package commensurate with experience

If you’re ready to grow with a proudly South African retail brand and bring your leadership energy to Mambo’s, we’d love to meet you!

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Store Assistant Manager (Cape Town)

Cape Town, Western Cape O'Brien Recruitment

Posted 12 days ago

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Job Description

Store Assistant Manager (Cape Town)

About the Role
As Store Assistant Manager , you’ll be the right hand to the Store Manager — helping lead the team, hit sales targets, and keep operations seamless. A mix of people leadership, stock management, and customer service will be at the heart of what you do.

What You’ll Do

  • Support in daily store operations and achieving sales targets

  • Manage stock flow, shrinkage, and bi-annual stock takes

  • Oversee floor merchandising, promotional execution, and pricing standards

  • Handle customer requests, complaints, and compliments

  • Manage Click & Collect and online store processes

  • Assist with HR tasks: scheduling, leave, performance management, and training

What You’ll Bring

  • Matric (Grade 12) – Retail/FMCG qualification advantageous

  • 5+ years’ retail/FMCG experience across departments

  • At least 3 years’ supervisory/leadership experience

  • Strong people management and customer service skills

  • Tech-competent (MS Office, SAP/Unisolv a plus)

  • Resilient, adaptable, and a problem-solver

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Customer Service Advisor

Cape Town, Western Cape Call Centre Staffing

Posted 5 days ago

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Job Description

Respond to customer questions regarding products, services, order status, and account information via email.
Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.
Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.
Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.
Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.
Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.
Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.
Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.

Requirements:
At least 2 years of experience working on an online retail campaign in a call centre.
Grade 12
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Customer Service Advisor

Cape Town, Western Cape Call Centre Staffing

Posted 12 days ago

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Job Description


  • Respond to customer questions regarding products, services, order status, and account information via email, or chat.

  • Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.

  • Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.

  • Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.

  • Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.

  • Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.

  • Identify opportunities to recommend additional or alternative products that may suit the customers needs.

  • Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.

  • Ensure compliance with company policies, procedures, and quality standards during all customer interactions.

  • Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.


Requirements:
At least 2 years experience working on an online retail campaign in a call centre.
Matric
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Customer Service Advisor

Cape Town, Western Cape Call Centre Staffing

Posted 12 days ago

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Job Description

Respond to customer questions regarding products, services, order status, and account information via email, or chat.

Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.

Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.

Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.

Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.

Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.

Identify opportunities to recommend additional or alternative products that may suit the customers needs.

Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.

Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.

Requirements:
At least 2 years experience working on an online retail campaign in a call centre.
Matric
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Customer Service Associate

Cape Town, Western Cape Charm Recruit

Posted 19 days ago

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Job Description

Key Responsibilities:


Provide high-quality customer service in a professional, timely, and tactful manner
Handle customer enquiries and complaints, ensuring they are resolved to the highest standard
Maintain effective communication with team members to ensure smooth daily operations
Support client onboarding processes by performing eKYC checks and collaborating closely with
internal departments
Share knowledge and best practices with team members to promote consistency and service
excellence
Perform ad-hoc tasks and duties as assigned by the Team Leader

Requirements:


Tertiary education, associate degree holder or equivalent in Business Administration, Business
Management, or related field
Fluent in English
Microsoft Office skills
Excellent interpersonal and communication skills
Strong attention to detail and accuracy
Positive attitude with a strong desire to deliver results
Team player with a strong sense of responsibility
Prior customer service experience in the finance industry is a definite advantage
Immediate availability or short notice is preferred

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Customer Service Representative

Diep River, Western Cape Reader's Warehouse

Posted today

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Job Description

CUSTOMER SERVICE AGENT

Topline Book Distributors (Pty) Ltd and Readers Warehouse is currently seeking to employ a Customer Service Agent.

Key performance Areas:

· Answering incoming calls

· Responding to all assigned incoming emails from various platforms

· Immediate response to all Social Media tickets

· Process all assigned paid for orders within 24 hours

· IBT requests to be placed on google docs and followed up to ensure stock has been sent

· Inform customer of no-stock and confirm vouchers or refund to complete the ticket

· Place orders for publisher stock

· Ensure that each order is completed within the specified time

· Ensure that customers are kept informed of their order status

· Follow up with warehouse staff if order has not been shipped out on time

· Creating waybills for completed orders

· Assist customer withs backorder and special orders

· Follow process and keep customers informed when there is a quote requests

· Assist schools with quotes

· Follow up on pending payments

· Ensure customer satisfaction surveys are maintained at 85% - 95%across all communication channels (emails, calls, chats)

·Minimum requirements

· Customer Focused (strive for customer satisfaction, rapport building and timeous resolutions)

· Computer literate

· Previous experience in a similar role

· Book knowledge is a BIG advantage

· Being a team player

· Good communication skills

Job Type: Contract

Work Location: In person

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