226 Assistant Store Manager jobs in Cape Town

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

• Drive store performance to achieve and exceed sales targets.

• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

• Ensure consistent implementation of merchandising and marketing standards.

• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.

• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.

• Review and act on Mystery Shopper reports and customer feedback.

• Resolve product and service-related complaints quickly and effectively.

• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.

• Plan for succession and promote internal growth.

• Manage performance consistently and fairly.

• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.

• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

• Proven retail management experience

• Strong leadership and people management skills

• Excellent communication and organisational skills

• Target and results-oriented mindset

• Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays

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Do you speak fashion? We're hiring Let's Chat

Born in Australia, loved around the world.

At Cotton On, we know good style goes well beyond what's in your wardrobe. We're here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.

We're playfully rebellious and always optimistic. Join our world and let's do good things together.

Benefits

· Competitive base salary

· Local and Global career growth – progress your career across our 7 Brands

· 50% off Cotton On Group Brands | Cotton On, Cotton On Body, Cotton On Kids, Typo, and Factorie

· Discounts for you and your family - medical, travel, financial + more

• 13th Cheque

The Role

· Work with your Manager to build a culture of development which inspires and engages the team, creates future leaders and high performance

· Embed customer excellence whilst growing your business through clear direction and operational excellence

· Bring your commercial eye to the store, spot trade opportunities, and find solutions to improve the customer experience and store results

· Support your Store Manager to manage store schedules and wages effectively to achieve productivity and wage targets

· Advocate for the Cotton On Group Foundation, engaging the team on how they can make life changing impact on our projects around the world

It's more than a job. It's about making a positive difference in everything we do.

Who are we?

A diverse team of 20,000 around the world who love to think Big and have fun along the way. We develop, reward and recognize our team members, so they can feel empowered to reach their full potential. We know life's more fun when you're free to be you and our team bring their point of difference, making us into the unique global retailer we are today.

Being You can take you places at the Cotton On Group. Join us and let's do good things together.

At Cotton On, we are focused on building a culture centered in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at so we may support you in completing the job application process.

Our client, a prominent retail liquor chain group headquartered in the Western Cape. Since their establishment in 2012, they have provided exceptional services in the realm of Fast-Moving Consumer Goods (FMCG). Operating in the emerging markets, they consider their customers as part of their extended family. Their commitment is grounded in the principle of delivering on their promises "we believe in doing exactly what we say we're going to do". Join them in their journey to create meaningful experiences for both their team members and valued customers

Our client is recruiting for an experienced Assistant Store Manager to join their team in Gugulethu , Cape Town.

Job Purpose : Assist the Manager with the daily operations of the store, ensuring smooth running of all operations, maximizing sales, and minimizing cost. Allocate and delegate responsibilities to the team. Motivation of staff members to perform to maximum capacity. Boost revenue and develop the store

• Responsible to meet store targets
• Maintain the store expenses within budget
• Overall management of shrinkage within the store
• Motivation of staff to buy in the success of the store
• Assist with stock control, monitoring stock levels and purchases
• Assist and participate in category stock counts as required, investigate variances
• Stock to be received and GRV procedure ensuring transfers, claims and invoices are captured correctly
• Assist in the receiving function ensuring accurate stock in the right quantities received, returns done timeously
• Assist in managing the Front-End Function
• Control and check floats
• Ensure cash up procedure is done correctly, and money dropped as per procedure
• Oversee the staff component of the store
• Assist with recruitment, training, orientation, appraisal, and supervision of the staff component
• Assist with monthly scheduling of staff to optimize staff, limiting the use of outsourced staff and payment of overtime
• Staff uniforms ensuring staff is always dressed neatly and correctly
• Ensure compliance with store policies, procedures, and rules
• Guide and motivate staff towards maximum performance planning, time management and productivity of staff
• The Supervisor together with the Tops Manager will be responsible for the safety of the store, staff, and customers

• Grade 12
• Related qualification will be beneficial
• 5 to 10 years managerial experience within retail environment

Salary - Market related

Working hours - Monday to Sunday (Shifts)

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number L37XRXX8 subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email

Listing reference: click_

Listing status: Online

Apply by: 17 August 2025

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: No

Clicks Group

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job Purpose:

• To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 2 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of people management
• Knowledge of competency based interviewing
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Following instructions and procedures
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Working with people
• Analysing
• Leading and Supervising
• Entrepreneurial and Commercial Thinking
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.​

We are committed to the principles of Employment Equity.

Overview

Are you a motivated Assistant Store Manager with a passion for creating a vibrant customer experience? If you thrive in a fast-paced environment and enjoy leading from the front, this Assistant Store Manager role for my clients Somerset Mall store could be your next step!

We’re seeking an Assistant Store Manager who will support daily store operations, drive sales, and ensure an engaging environment for both customers and staff. This role offers the chance to step up, take ownership, and develop your retail leadership career.

• Support the Store Manager in all aspects of daily operations
• Lead, motivate, and coach team members to achieve sales targets and service standards
• Assist with staff management
• Oversee stock control, merchandising, and visual presentation of the store
• Act as Manager on Duty when required, ensuring smooth operations and problem-solving on the floor
• Maintain visual merchandising

• Previous leadership experience in a busy retail environment
• Strong organisational and people-management skills
• Confident communicator with excellent interpersonal skills
• Technically competent with POS systems, Excel, and related tools
• Outgoing, customer-focused, and able to thrive in a high-energy retail setting
• Ability to drive KPIs
• Flexible to work shifts, weekends, and public holidays
• Matric

Please note only shortlisted candidates will be contacted.

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: No

Clicks Group

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job Purpose:

• To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 2 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of people management
• Knowledge of competency based interviewing
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Following instructions and procedures
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Working with people
• Analysing
• Leading and Supervising
• Entrepreneurial and Commercial Thinking
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.​

We are committed to the principles of Employment Equity.

Overview

Job title: Store Manager and Assistant Store Manager - Gardens

Job Location: Western Cape, Cape Town

Deadline: September 30, 2025

• We are looking for high energy, driven people to join our Kingsley Heath team
• Opportunities throughout Cape Town and Nationally

• Proven track record in achieving sales results.
• High energy and driven
• Accountable and Responsible.
• Integrity, maturity and intelligence.
• A do whatever it takes, action orientated individual that leads by example.
• Systemic thinking and process driven.