43 Assistant Store Manager jobs in Cape Town

• Minimum 2 years' management experience, with a strong sales background
• Proven track record of achieving sales targets
• Proficiency in Microsoft Office (intermediate level)
• Experience with retail or point-of-sale (POS) systems (advantageous)
• High energy, driven, and results-oriented
• Accountable, responsible, and leads by example
• Demonstrates integrity, maturity, and sound judgment
• Action-oriented with a "do whatever it takes" mindset
• Strong process focus with systemic thinking

• Coordinate store operations to ensure productivity and efficiency
• Monitor inventory levels to maintain stock availability
• Implement strategies to achieve sales and performance targets
• Manage and motivate team members to foster a positive working environment

• Retail / Mall Hours

• Minimum 2 years experience in an assisting management role, ideally with a strong sales background.
• Completion of a short management training program (e.g., 2 weeks).
• Energetic, responsible, and action-focused with excellent communication skills.

Mambo’s storage and home

Are you a dynamic retail leader ready to take the next step in your career with one of South Africa’s most loved homeware and storage brands ?
Mambo’s Storage & Home is looking for an experienced Store Manager to join our growing team in the Greater Cape Town Metropole .

About the role

As a Store Manager, you’ll lead from the front — driving sales, motivating your team, and ensuring that every customer experiences the Mambo’s magic. You’ll take full accountability for store performance, operations, merchandising, and people development while living and promoting our fun, practical, and customer-focused culture .

Key responsibilities

• Lead and inspire your team to deliver excellent customer service and achieve sales targets
• Manage daily store operations, including stock, cash, and housekeeping standards
• Implement visual merchandising and promotional plans in line with company guidelines
• Drive profitability through effective cost, stock, and shrinkage control
• Recruit, train, and develop team members to grow within the brand
• Ensure compliance with company policies and procedures
• Uphold Mambo’s brand values and create a positive, energetic store environment

REQUIREMENTS

Requirements

• Minimum 3–5 years’ retail management experience , preferably in homeware, FMCG, or lifestyle retail
• Proven ability to manage and develop a high-performing team
• Strong commercial and operational acumen
• Excellent leadership, communication, and organizational skills
• A passion for customer experience , teamwork, and brand culture
• Willingness to work retail hours, including weekends and public holidays

What We Offer

• A dynamic, supportive retail environment
• Opportunities for growth and career development within a national retail brand
• Competitive remuneration package commensurate with experience

If you’re ready to grow with a proudly South African retail brand and bring your leadership energy to Mambo’s, we’d love to meet you!

Store Assistant Manager (Cape Town)

About the Role
As Store Assistant Manager , you’ll be the right hand to the Store Manager — helping lead the team, hit sales targets, and keep operations seamless. A mix of people leadership, stock management, and customer service will be at the heart of what you do.

What You’ll Do

• Support in daily store operations and achieving sales targets

• Manage stock flow, shrinkage, and bi-annual stock takes

• Oversee floor merchandising, promotional execution, and pricing standards

• Handle customer requests, complaints, and compliments

• Manage Click & Collect and online store processes

• Assist with HR tasks: scheduling, leave, performance management, and training

What You’ll Bring

• Matric (Grade 12) – Retail/FMCG qualification advantageous

• 5+ years’ retail/FMCG experience across departments

• At least 3 years’ supervisory/leadership experience

• Strong people management and customer service skills

• Tech-competent (MS Office, SAP/Unisolv a plus)

• Resilient, adaptable, and a problem-solver

• Respond to customer questions regarding products, services, order status, and account information via email, or chat.


• Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.


• Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.


• Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.


• Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.


• Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.


• Identify opportunities to recommend additional or alternative products that may suit the customers needs.


• Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.


• Ensure compliance with company policies, procedures, and quality standards during all customer interactions.


• Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.

Key Responsibilities:

Provide high-quality customer service in a professional, timely, and tactful manner
Handle customer enquiries and complaints, ensuring they are resolved to the highest standard
Maintain effective communication with team members to ensure smooth daily operations
Support client onboarding processes by performing eKYC checks and collaborating closely with
internal departments
Share knowledge and best practices with team members to promote consistency and service
excellence
Perform ad-hoc tasks and duties as assigned by the Team Leader

Requirements:

Tertiary education, associate degree holder or equivalent in Business Administration, Business
Management, or related field
Fluent in English
Microsoft Office skills
Excellent interpersonal and communication skills
Strong attention to detail and accuracy
Positive attitude with a strong desire to deliver results
Team player with a strong sense of responsibility
Prior customer service experience in the finance industry is a definite advantage
Immediate availability or short notice is preferred

CUSTOMER SERVICE AGENT

Topline Book Distributors (Pty) Ltd and Readers Warehouse is currently seeking to employ a Customer Service Agent.

Key performance Areas:

· Answering incoming calls

· Responding to all assigned incoming emails from various platforms

· Immediate response to all Social Media tickets

· Process all assigned paid for orders within 24 hours

· IBT requests to be placed on google docs and followed up to ensure stock has been sent

· Inform customer of no-stock and confirm vouchers or refund to complete the ticket

· Place orders for publisher stock

· Ensure that each order is completed within the specified time

· Ensure that customers are kept informed of their order status

· Follow up with warehouse staff if order has not been shipped out on time

· Creating waybills for completed orders

· Assist customer withs backorder and special orders

· Follow process and keep customers informed when there is a quote requests

· Assist schools with quotes

· Follow up on pending payments

· Ensure customer satisfaction surveys are maintained at 85% - 95%across all communication channels (emails, calls, chats)

·Minimum requirements

· Customer Focused (strive for customer satisfaction, rapport building and timeous resolutions)

· Computer literate

· Previous experience in a similar role

· Book knowledge is a BIG advantage

· Being a team player

· Good communication skills

Job Type: Contract

Work Location: In person