59 Training jobs in Cape Town

The Company Electrum is the next-generation payments technology company that provides cloud-native software to optimise the processing of financial transactions. Since 2012, we have established ourselves as a respected payments technology partner through our deep expertise and track record in delivering trusted enterprise-grade payments solutions.We’ve built a reputation in providing solutions for high-volume, low-value

The Company Electrum is the next-generation payments technology company that provides cloud-native software to optimise the processing of financial transactions. Since 2012, we have established ourselves as a respected payments technology partner through our deep expertise and track record in delivering trusted enterprise-grade payments solutions.We’ve built a reputation in providing solutions for high-volume, low-value

Overview

Training Manager role at Concentrix . Based at the Foreshore Contact Centre in Cape Town, with a flexible shift between 3pm and 1am aligned to US working times.

Key Responsibilities

We're looking for a Training Manager to lead our customer service and sales training function, with added responsibility for managing the On-the-Job Training (OJT) team and acting as a key liaison with clients. This role ensures that training solutions are aligned with both internal performance standards and client expectations. You'll drive quality onboarding, continuous development, and help translate business needs into practical learning outcomes.

• Training Program Management: Design and deliver onboarding, upskilling, and refresher programs for customer service and sales teams; maintain and update training documentation and learning plans in line with business or client changes.

OJT Team Leadership

• Lead and support the On-the-Job Training (OJT) coaching team embedded in operations; ensure daily check-ins, structured feedback, and consistent follow-through on learning objectives during OJT; monitor trainee progress and readiness for live production; escalate concerns when needed.

Client Liaison

• Serve as the training point of contact for client engagements; attend client meetings, report on training performance, and provide updates on onboarding progress or learning interventions; align training delivery and outcomes with client-specific processes, quality standards, and expectations; respond to client feedback or change requests, ensuring adjustments are implemented across training and OJT team.

Collaboration & Alignment

• Work closely with Operations, Quality Assurance, and Workforce teams to ensure smooth transitions from training to live floor; participate in calibrations and cross-functional meetings to maintain alignment between training outcomes and operational performance; communicate training insights, gaps, and trends back to stakeholders regularly.

Performance Monitoring & Reporting

• Track and report on training effectiveness using metrics like training completion, QA results, and speed to competency; analyze performance data to identify areas for improvement and recommend targeted learning solutions; prepare and present internal and client-facing training reports with actionable insights.

Key Skills & Competencies

• Strong knowledge of customer service and sales workflows


• Excellent facilitation, coaching, and presentation skills


• Confident in managing teams and building cross-functional relationships


• Strong client communication skills; able to represent the training function professionally in client forums


• Analytical and detail-oriented; able to turn performance data into clear actions


• Comfortable using LMS platforms, MS Office, and collaboration tools

Candidate Profile

• Two years Training Management experience or the equivalent


• Strong communication skills, both written and verbal


• Proficient in Microsoft Office


• Ability to lead a team in multi-tasking, prioritization, and meeting timelines on deliverables


• Ability to mentor, coach and provide direction to a team of employees


• Self-starter, sense of urgency, and works well under pressure


• Ability to foster a sense of professionalism and relationship building for self and team


• Strong attention to detail


• Ability to work a flexible schedule


• Occasional travel

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location

Cape Town, Foreshore

Time Type

Full time

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Human Resources

Industries

• IT Services and IT Consulting

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Overview

Training Manager role at WNS Cape Town, Western Cape, South Africa. The purpose of the role is to manage and govern the operational training function for allocated business units, contribute towards effective talent development, and ensure that the learning strategy is operationalized across allocated business units.

Key Responsibilities

• Effectively manage the operational training function in line with approved partner agreement, including client engagement.
• Provide effective and accurate MI and reporting on the operational training function.
• Client relations are established and maintained through engagement and demonstrating value during quarterly business reviews.
• Leadership of trainers and training leads, including performance management, coaching and development of the team.
• Establish talent development best practices and manage the implementation of best practices across allocated business units.

Qualifications

• Undergraduate degree in a field of management
• Qualification in OD ETDP
• Minimum 5 years’ experience in an L&D Manager role
• Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel and MS Word
• Experience in L&D, HR and/or consulting in the BPO sector would be beneficial
• Training, coaching and / or mentoring experience would be beneficial

Additional Information

This role is based in Claremont with rotational shift 24/7, Monday to Sunday.

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Training Manager page is loaded# Training Managerlocations: ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Towntime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: August 13, 2025 (12 days left to apply)job requisition id: R Job Title:Training ManagerJob DescriptionThe Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.We’re looking for a Training Manager to lead our customer service and sales training function, with added responsibility for managing the On-the-Job Training (OJT) team and acting as a key liaison with clients. This role ensures that training solutions are aligned with both internal performance standards and client expectations. You'll drive quality onboarding, continuous development, and help translate business needs into practical learning outcomes.This role will be based our the Foreshore Contact Centre in Cape Town, you will be required to work a flexible shifts between the hours of 3pm to 1am (aligned to US working times)**Key Responsibilities:*** Training Program Management* Design and deliver onboarding, upskilling, and refresher programs for customer service and sales teams.* Create engaging training content using varied formats (presentations, role-plays, assessments, e-learning).* Maintain and update training documentation and learning plans in line with business or client changes.**OJT Team Leadership*** Lead and support the OJT coaching team embedded in operations.* Ensure daily check-ins, structured feedback, and consistent follow-through on learning objectives during OJT.* Monitor trainee progress and readiness for live production, escalating concerns when needed.**Client Liaison*** Serve as the training point of contact for client engagements.* Attend client meetings, report on training performance, and provide updates on onboarding progress or learning interventions.* Align training delivery and outcomes with client-specific processes, quality standards, and expectations.* Respond to client feedback or change requests, ensuring adjustments are implemented across training and OJT team.**Collaboration & Alignment*** Work closely with Operations, Quality Assurance, and Workforce teams to ensure smooth transitions from training to live floor.* Participate in calibrations and cross-functional meetings to maintain alignment between training outcomes and operational performance.* Communicate training insights, gaps, and trends back to stakeholders regularly.**Performance Monitoring & Reporting*** Track and report on training effectiveness using key metrics like training completion, QA results, and speed to competency.* Analyze performance data to identify areas for improvement and recommend targeted learning solutions.* Prepare and present internal and client-facing training reports with actionable insights.**Key Skills & Competencies:*** Strong knowledge of customer service and sales workflows* Excellent facilitation, coaching, and presentation skills* Confident in managing teams and building cross-functional relationships* Strong client communication skills; able to represent the training function professionally in client forums* Analytical and detail-oriented; able to turn performance data into clear actions* Comfortable using LMS platforms, MS Office, and collaboration tools# # **Candidate Profile*** Two years Training Management experience or the equivalent* Strong communication skills, both written and verbal* Proficient in Microsoft Office* Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable* Ability to mentor, coach and provide direction to a team of employees* Self-starter, sense of urgency, and works well under pressure* Ability to foster a sense of professionalism and relationship building for self and team* Strong attention to detail* Ability to work a flexible schedule* Occasional travel# **Disclaimer**The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.*Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.*Location:ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape TownLanguage Requirements:Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**# Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**# We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
#J-18808-Ljbffr

Job Title:
Training Manager
Job Description
The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.
We're looking for a Training Manager to lead our customer service and sales training function, with added responsibility for managing the On-the-Job Training (OJT) team and acting as a key liaison with clients. This role ensures that training solutions are aligned with both internal performance standards and client expectations. You'll drive quality onboarding, continuous development, and help translate business needs into practical learning outcomes.
This role will be based our the Foreshore Contact Centre in Cape Town, you will be required to work a flexible shifts between the hours of 3pm to 1am (aligned to US working times)
**Key Responsibilities:**
+ Training Program Management
+ Design and deliver onboarding, upskilling, and refresher programs for customer service and sales teams.
+ Create engaging training content using varied formats (presentations, role-plays, assessments, e-learning).
+ Maintain and update training documentation and learning plans in line with business or client changes.
**OJT Team Leadership**
+ Lead and support the OJT coaching team embedded in operations.
+ Ensure daily check-ins, structured feedback, and consistent follow-through on learning objectives during OJT.
+ Monitor trainee progress and readiness for live production, escalating concerns when needed.
**Client Liaison**
+ Serve as the training point of contact for client engagements.
+ Attend client meetings, report on training performance, and provide updates on onboarding progress or learning interventions.
+ Align training delivery and outcomes with client-specific processes, quality standards, and expectations.
+ Respond to client feedback or change requests, ensuring adjustments are implemented across training and OJT team.
**Collaboration & Alignment**
+ Work closely with Operations, Quality Assurance, and Workforce teams to ensure smooth transitions from training to live floor.
+ Participate in calibrations and cross-functional meetings to maintain alignment between training outcomes and operational performance.
+ Communicate training insights, gaps, and trends back to stakeholders regularly.
**Performance Monitoring & Reporting**
+ Track and report on training effectiveness using key metrics like training completion, QA results, and speed to competency.
+ Analyze performance data to identify areas for improvement and recommend targeted learning solutions.
+ Prepare and present internal and client-facing training reports with actionable insights.
**Key Skills & Competencies:**
+ Strong knowledge of customer service and sales workflows
+ Excellent facilitation, coaching, and presentation skills
+ Confident in managing teams and building cross-functional relationships
+ Strong client communication skills; able to represent the training function professionally in client forums
+ Analytical and detail-oriented; able to turn performance data into clear actions
+ Comfortable using LMS platforms, MS Office, and collaboration tools
**Candidate Profile**
+ Two years Training Management experience or the equivalent
+ Strong communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
+ Ability to mentor, coach and provide direction to a team of employees
+ Self-starter, sense of urgency, and works well under pressure
+ Ability to foster a sense of professionalism and relationship building for self and team
+ Strong attention to detail
+ Ability to work a flexible schedule
+ Occasional travel
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
_Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic._
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Training Manager page is loaded# Training Managerlocations: ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Towntime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: August 13, 2025 (12 days left to apply)job requisition id: R Job Title: Training Manager Job Description The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department. We’re looking for a Training Manager to lead our customer service and sales training function, with added responsibility for managing the On-the-Job Training (OJT) team and acting as a key liaison with clients. This role ensures that training solutions are aligned with both internal performance standards and client expectations. You'll drive quality onboarding, continuous development, and help translate business needs into practical learning outcomes. This role will be based our the Foreshore Contact Centre in Cape Town, you will be required to work a flexible shifts between the hours of 3pm to 1am (aligned to US working times)**Key Responsibilities:*** Training Program Management* Design and deliver onboarding, upskilling, and refresher programs for customer service and sales teams.* Create engaging training content using varied formats (presentations, role-plays, assessments, e-learning).* Maintain and update training documentation and learning plans in line with business or client changes.**OJT Team Leadership*** Lead and support the OJT coaching team embedded in operations.* Ensure daily check-ins, structured feedback, and consistent follow-through on learning objectives during OJT.* Monitor trainee progress and readiness for live production, escalating concerns when needed.**Client Liaison*** Serve as the training point of contact for client engagements.* Attend client meetings, report on training performance, and provide updates on onboarding progress or learning interventions.* Align training delivery and outcomes with client-specific processes, quality standards, and expectations.* Respond to client feedback or change requests, ensuring adjustments are implemented across training and OJT team.**Collaboration & Alignment*** Work closely with Operations, Quality Assurance, and Workforce teams to ensure smooth transitions from training to live floor.* Participate in calibrations and cross-functional meetings to maintain alignment between training outcomes and operational performance.* Communicate training insights, gaps, and trends back to stakeholders regularly.**Performance Monitoring & Reporting*** Track and report on training effectiveness using key metrics like training completion, QA results, and speed to competency.* Analyze performance data to identify areas for improvement and recommend targeted learning solutions.* Prepare and present internal and client-facing training reports with actionable insights.**Key Skills & Competencies:*** Strong knowledge of customer service and sales workflows* Excellent facilitation, coaching, and presentation skills* Confident in managing teams and building cross-functional relationships* Strong client communication skills; able to represent the training function professionally in client forums* Analytical and detail-oriented; able to turn performance data into clear actions* Comfortable using LMS platforms, MS Office, and collaboration tools# # **Candidate Profile*** Two years Training Management experience or the equivalent* Strong communication skills, both written and verbal* Proficient in Microsoft Office* Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable* Ability to mentor, coach and provide direction to a team of employees* Self-starter, sense of urgency, and works well under pressure* Ability to foster a sense of professionalism and relationship building for self and team* Strong attention to detail* Ability to work a flexible schedule* Occasional travel# **Disclaimer**The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.*Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.*Location: ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town Language Requirements: Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**# Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**# We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.#J-18808-Ljbffr

Are you a passionate and knowledgeable nursing professional with a flair for teaching and mentoring? Join a reputable private healthcare group in Cape Town as a Clinical Training Specialist. In this role, you will be responsible for facilitating clinical training, promoting best practice standards, and ensuring continuous professional development within the nursing team. Diploma/Degree in Nursing Post-basic in Education essential Post-basic in related specialty advantageous Prior experience as a Clinical Training Specialist preferred SANC registered

Job category: Training and Development

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

To deliver learning and development interventions for pharmacy, clinic and front of shop healthcare functions in order to meet current and future organisational needs in line with the business unit operating plan, group learning and development framework and national skills development agenda.

Responsibilities

• To coordinate the delivery of learning activities in line with the approved calendar, budget and business requirements.
• To deliver learning and development interventions in line with quality standards in order to achieve learning outcomes and business objectives.
• To evaluate, monitor and report on learning and development interventions and delivery, in line with quality management standards and business requirements in order to ensure positive business and learner impact as well as continuous improvement.
• To comply with group policies, quality assurance standards and regulatory requirements.

Job Knowledge

• Learning and development theories and principles
• Learning methodologies
• Skills Development Act
• Pharmacy and related healthcare legislation

Job Related Skills

• Facilitation and presentation skills
• Planning and organising skills
• Interpersonal skills

Job Experience

• Desirable: At least 2 years professional practicing pharmacist experience
• Desirable: 1 year tutor registration with SAPC
• Desirable: Experience in a retail environment

Education

• Essential: Registered as an assessor with SAPC

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