1,915 Jobs in Randfontein

Manager, Business Intelligence

Roodepoort, Gauteng Standard Bank Group

Posted 2 days ago

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Job Description

Provision of reporting insights and analytics for Standard Insurance Limited across the customer journey (e.g. originations premium collections claims service retentions) in order to inform business decision making & strategy formulation.

To enable the business to access and interpret reports and dashboards and to efficiently and effectively utilise the available reporting tools.

To drive the automation of relevant production reports to ensure efficiency and accuracy of reports.

Qualifications : Qualifications

Minimum Qualifications

Type of Qualification : First Degree

Field of Study : Information Technology

Type of Qualification : Post Graduate Degree

Field of Study : Information Technology

Experience Required

5-7 years

This role requires at least 7 years of experience in customer data and information lifecycle with an understanding of BI technologies and practices.

Experience must include implementation of large-scale projects.

Experience in banking and insurance industry will be advantageous.

Additional Information :

Behavioral Competencies :

  • Articulating Information
  • Developing Expertise
  • Embracing Change
  • Examining Information
  • Generating Ideas
  • Interacting with People
  • Interpreting Data
  • Meeting Timescales
  • Producing Output
  • Providing Insights
  • Pursuing Goals
  • Taking Action

Technical Competencies :

  • Financial Analysis
  • Data Analysis
  • Data Integrity
  • Knowledge of Banking & Financial Service
  • Knowledge Management
  • Managing Promotional Items
  • Remote Work : Employment Type :

    Full-time

    Key Skills

    Business Intelligence,Cognos,SQL,Power BI,QlikView,Data Visualization,ssrs,Tableau,SSIS,Data Modeling,Data Warehouse,Data Analysis Skills

    Experience : years

    Vacancy : 1

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    Executive Officer : Finance - Roodepoort

    Roodepoort, Gauteng Dante Personnel

    Posted 2 days ago

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    Job Description

    Minimum requirements

    • Financial Degree / Qualified CA (SA)
    • Minimum of 10 years financial environment experience with 5 - 8 years management level experience (Outside of a Law firm)
    • Advanced experience in managing small and lean finance teams
    • Experience working in the mining industry / heavy industrial / asset-intensive environment (Advantageous)
    • Training, upskilling and professional development of team members
    • Preparation and presentation of consolidated financial results (IFRS and AIM reporting requirements)
    • Manage annual budge, monthly forecasting process
    • ESG related financial reporting

    Consultant: Edna Anderhold - Dante Personnel Pretoria Silver Lakes

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    Commercial Vehicle / Truck Sales Executive

    Roodepoort, Gauteng Hedz Recruitment

    Posted 2 days ago

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    Job Description

    Overview

    Our client is a well-established leader in the automotive industry, specializing in commercial truck sales who has a reputation for excellence and a commitment to customer satisfaction, islooking for a dynamic and results-oriented Commercial Truck Sales Executive to join their growing team.

    The Ideal Candidate will have Experience in Sales preferably invehicle / truck sales withagood sales track record. This position is for someone that has been working for 5- 7 years. 2yearsexperience in a similar sales environment such as Office Automation will be considered. As long as the experience is in a sales environment that requires finance and the product sold is an asset o rover the value of R100 000 . (We will only consider candidates who can prove they have a good trackrecord in sales)The position is ideal for someone who is looking to shift to a new industry in sales or someone who has been inthe motorindustry in sales.The client will provide training.

    Responsibilities
    • Develop and execute effective sales strategies to achieve or exceed sales targets in the commercial truck segment.
    • Build and maintain strong relationships with commercial clients, understanding their unique business needs.
    • Conduct thorough product demonstrations and presentations to showcase the features and benefits of our commercial truck offerings.
    • Collaborate with the sales team, management, and other departments to ensure a seamless sales process.
    • Stay informed about industry trends, market conditions, and competitor offerings.
    • Negotiate and finalize sales agreements, ensuring customer satisfaction and adherence to company policies.
    • Provide exceptional customer service throughout the sales process and beyond.
    Requirements
    • Proven experience in commercial truck sales, with a successful track record.
    • In-depth knowledge of commercial trucks, their specifications, and applications.
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a collaborative sales team.
    • Results-driven with a passion for exceeding sales targets.
    • Valid driver's license.
    Benefits
    • Competitive salary and commission structure.
    • Opportunities for professional development and career advancement.

    If you are a motivated and experienced Sales Executive looking for a new and exciting opportunity, we invite you to apply. Join us in delivering high-quality commercial trucks and contributing to our ongoing success.

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    Assistant Store Manager - Clicks Protea Gardens

    Soweto, Gauteng Clicks Group Limited

    Posted 2 days ago

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    Job Description

    Assistant Store Manager - Clicks Protea Gardens

    Listing reference: click_

    Listing status: Under Review

    Apply by: 5 February 2025

    Position summary

    Industry: Wholesale & Retail Trade

    Job category: FMCG, Retail, Wholesale and Supply Chain

    Location: Soweto

    Contract: Permanent

    Remuneration: Market Related

    EE position: Yes

    About our company

    Clicks Group

    Introduction

    Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

    Job Purpose:

    • To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

    Job Objectives:

    • To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
    • To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
    • To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
    • To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
    • To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
    • To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
    • To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
    • To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

    Education and Experience Requirements:

    • Essential: Grade 12 (Maths 50% and English 50%)
    • Desirable: Degree in Relevant Retail/Business Management
    • Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
    • Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

    Job Knowledge and Skills Required:

    • Understanding and application of financial management principles
    • Retail/FMCG background and understanding of merchandising and promotions principles
    • Knowledge of stock, cost, risk and compliance management procedures
    • Knowledge of customer service excellence
    • Knowledge of labour legislation and IR practices
    • Knowledge of people management
    • Knowledge of competency based interviewing
    • Results and target driven
    • Planning and organising skills
    • Problem-solving skills
    • Strong customer orientation
    • Following instructions and procedures
    • Planning and Organising
    • Delivering Results and Meeting Customer Expectations
    • Working with people
    • Analysing
    • Leading and Supervising
    • Entrepreneurial and Commercial Thinking
    • Coping with Pressures and Setbacks

    Kindly note only applicants who meet the minimum requirements will be contacted.

    All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.

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    Assistant Store Manager- Clicks Anthos Centre

    Krugersdorp, Gauteng Clicks Group Limited

    Posted 2 days ago

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    Job Description

    Assistant Store Manager- Clicks Anthos Centre

    Listing reference: click_

    Listing status: Online

    Apply by: 19 February 2025

    Position summary

    Industry: Wholesale & Retail Trade

    Job category: Retail Operations

    Contract: Permanent

    Remuneration: Market Related

    EE position: No

    About our company

    Clicks Group

    Introduction

    Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

    Job Purpose:

    • To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

    Job Objectives:

    • To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
    • To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
    • To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
    • To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
    • To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
    • To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
    • To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
    • To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

    Education and Experience Requirements:

    • Essential: Grade 12 (Maths 50% and English 50%)
    • Desirable: Degree in Relevant Retail/Business Management
    • Minimum 2 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion of the Clicks Trainee Store Management Programme
    • Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

    Job Knowledge and Skills Required:

    • Understanding and application of financial management principles
    • Retail/FMCG background and understanding of merchandising and promotions principles
    • Knowledge of stock, cost, risk and compliance management procedures
    • Knowledge of customer service excellence
    • Knowledge of labour legislation and IR practices
    • Knowledge of people management
    • Knowledge of competency based interviewing
    • Results and target driven
    • Planning and organising skills
    • Problem-solving skills
    • Strong customer orientation
    • Following instructions and procedures
    • Planning and Organising
    • Delivering Results and Meeting Customer Expectations
    • Working with people
    • Analysing
    • Leading and Supervising
    • Entrepreneurial and Commercial Thinking
    • Coping with Pressures and Setbacks

    Kindly note only applicants who meet the minimum requirements will be contacted.

    We are committed to the principles of Employment Equity.

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    Assistant Store Manager - Clicks Village @ Horizon

    Roodepoort, Gauteng Clicks Group Limited

    Posted 2 days ago

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    Job Description

    Assistant Store Manager - Clicks Village @ Horizon

    Listing reference: click_

    Listing status: Online

    Apply by: 1 September 2025

    Position summary

    Industry: FMCG & Supply Management

    Job category: Other: FMCG, Retail, Wholesale and Supply Chain

    Location: Roodepoort

    Contract: Permanent

    Remuneration: Market Related

    EE position: Yes

    About our company

    Clicks Group

    Introduction

    Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

    Job Purpose:

    • To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

    Job Objectives:

    • To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
    • To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
    • To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
    • To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
    • To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
    • To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
    • To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
    • To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

    Education and Experience Requirements:

    • Essential: Grade 12 (Maths 50% and English 50%)
    • Desirable: Degree in Relevant Retail/Business Management
    • Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
    • Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

    Job Knowledge and Skills Required:

    • Understanding and application of financial management principles
    • Retail/FMCG background and understanding of merchandising and promotions principles
    • Knowledge of stock, cost, risk and compliance management procedures
    • Knowledge of customer service excellence
    • Knowledge of labour legislation and IR practices
    • Knowledge of people management
    • Knowledge of competency based interviewing
    • Results and target driven
    • Planning and organising skills
    • Problem-solving skills
    • Strong customer orientation
    • Following instructions and procedures
    • Planning and Organising
    • Delivering Results and Meeting Customer Expectations
    • Working with people
    • Analysing
    • Leading and Supervising
    • Entrepreneurial and Commercial Thinking
    • Coping with Pressures and Setbacks

    Kindly note only applicants who meet the minimum requirements will be contacted.​

    All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply

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    Assistant Store Manager - Clicks Flora Centre

    Roodepoort, Gauteng Clicks Group Limited

    Posted 2 days ago

    Job Viewed

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    Job Description

    Assistant Store Manager - Clicks Flora Centre

    Listing reference: click_

    Listing status: Online

    Apply by: 30 April 2025

    Position summary

    Industry: Wholesale & Retail Trade

    Job category: FMCG, Retail, Wholesale and Supply Chain

    Location: Roodepoort

    Contract: Permanent

    Remuneration: Market Related

    EE position: Yes

    About our company

    Clicks Group

    Introduction

    Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

    Job Purpose:

    • To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

    Job Objectives:

    • To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
    • To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
    • To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
    • To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
    • To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
    • To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
    • To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
    • To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

    Education and Experience Requirements:

    • Essential: Grade 12 (Maths 50% and English 50%)
    • Desirable: Degree in Relevant Retail/Business Management
    • Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
    • Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

    Job Knowledge and Skills Required:

    • Understanding and application of financial management principles
    • Retail/FMCG background and understanding of merchandising and promotions principles
    • Knowledge of stock, cost, risk and compliance management procedures
    • Knowledge of customer service excellence
    • Knowledge of labour legislation and IR practices
    • Knowledge of people management
    • Knowledge of competency based interviewing
    • Results and target driven
    • Planning and organising skills
    • Problem-solving skills
    • Strong customer orientation
    • Following instructions and procedures
    • Planning and Organising
    • Delivering Results and Meeting Customer Expectations
    • Working with people
    • Analysing
    • Leading and Supervising
    • Entrepreneurial and Commercial Thinking
    • Coping with Pressures and Setbacks

    Kindly note only applicants who meet the minimum requirements will be contacted.

    All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.

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    Head, Commercial Claims

    Roodepoort, Gauteng Standard Bank Group

    Posted 3 days ago

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    Job Description

    Company Description

    Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

    Job Description

    To provide strategic and operational direction to optimise and manage the end-to-end claims value chain within the Core Operations area. Develops the overall strategy for the claims management of the Insurance business. The Incumbent would lead and manage multiple business areas within the Claims function.

    Qualifications

    Type of Qualification: First Degree

    • A relevant bachelor’s degree (LLB, BCOM, Risk Management)
    • A Post Graduate qualification advantageous
    Experience Required
    • Experience with exposure to Legal, claims operations, Personal and commercial Lines claims.
    • Compliance and Risk Management and project experience
    • Insurance Products and Services: Knowledge and understanding of the range of insurance products and services available in the market and how that can be used to meet client’s needs.
    • Insurance Risk Management: Knowledge and understanding of the factors that affect the performance of an underwriting portfolio and how risk exposure can be monitored and controlled. Understanding of the basic principles of insurance including good faith, insurable interest, indemnity, contribution, subrogation and proximate cause.
    • Insurance operations and process: Knowledge and understanding of the process to determine risk premiums payable and knowledge and understanding of how claims are managed.
    • Underwriting process: Knowledge and understanding of the organisation's underwriting processes and procedures which is needed for new risks, alteration, renewals and cancellations to be processed in an accurate and timely manner.
    • Risk perception and assessment: Knowledge and understanding of the information gathering process, the factors that affect the accepting and underwriting of risks and how these are applied on a day-to-day basis.
    • Insurance Customer: The ability to assess if a customer qualifies to receive the services applied for, based on established parameters and criteria.
    Additional Information Behavioural Competencies
    • Articulating Information
    • Challenging Ideas
    • Convincing People
    • Developing Expertise
    • Developing Strategies
    • Embracing Change
    • Empowering Individuals
    • Establishing Rapport
    • Making Decisions
    • Providing Insights
    • Resolving Conflict
    • Valuing Individuals
    Technical Competencies
    • Customer Service Management
    • Process Improvement
    • Market Analysis
    • Budget Management
    • Training and Development
    • Project Management
    • Risk Assessment
    • Regulatory Compliance
    • Data Analysis
    • Negotiation
    • Presentation Skills

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    Store Manager Mr Price Cellular - Soweto Jabulani, Gauteng

    Soweto, Gauteng Mr Price Group

    Posted 3 days ago

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    Job Description

    Note: The original uses a mix of tags; this refined version preserves content while applying clean, accessible structure using allowed tags.

    Job Description

    Lead and manage the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets, innovation initiatives and customer service standards are met and exceeded.

    Location & Deadline

    Job Location: Gauteng, Soweto
    Deadline: October 03, 2025

    Responsibilities

    Stock Management :

    • Ensure that stock is accurately received & unpacked to merchandise and replenish the store.
    • Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
    • Oversee the overall maintenance of the stockroom to meet housekeeping standards.
    • Authorise write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.

    Sales Growth & Profitability :

    • Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
    • Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
    • Identify and propose new opportunities to increase sales and brand awareness. This may include : - In-store marketing, competitor shopping. Drive credit, Insurance, Mobile and Cellular performance to achieve the agreed budget

    Risk Management :

    • Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.

    Customer Experience Management :

    • Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.

    Leadership & Development :

    • Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
    • Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
    • Recruit, administer & manage performance in accordance with company policies and procedures.

    Innovation :

    • Ensure implementation of Innovation initiatives from Head Office (Mpos, MRP Empower, E-docs and Money Hub) to delight our customers and improve in-store processes in a more efficient manner.
    Qualifications
    • NQF level 4 (Grade 12) or equivalent
    • 3 years' experience in a store management position
    • Sales & service management, budgeting, computer literacy, communication skills
    • Retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understanding
    • Sales / Retail / Business Development jobs

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    Hampton Inn & Suites Cary - General Manager

    Krugersdorp, Gauteng Quality Oil

    Posted 3 days ago

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    Job Description

    Overview

    GeneralManager-LimitedService

    ReportsTo: SVP-Hotels

    FLSAStatus: Exempt

    PositionSummary

    The General Manager is responsible for the overall success of the hotel. This position is responsible for revenue generation to meet or exceed budget, costcontrol, maintaining operating and brand standards, daily duties, scheduling, supervision and monitoring, leadership, and individual effectiveness. This position knows the daily operation of each department within the hotel and establishes and maintains a positive employee climate to meet or exceed guest expectations.

    Responsibilities
    • Property Audits
      • Ensuring the property is prepared at all times for the quality assurance audit and has a full knowledge of all standards for the brand.
      • Reviewing and walking through a weekly property audit with Chief Engineer and Executive Housekeeper and having a minimum number of property audit corrections.
      • Knowledge of and ensuring implementation of all company shopping and telemonitoring programs.
    • Revenue Management
      • Understands the role and knows how to manage all sources of revenue (e.g., rooms, food and beverage, telephones, etc.). Knows local market segments (sources of business).
      • Utilizing multiple tools and resources to maximize room revenues and can accurately analyze market mix.
      • Accurately forecasting occupancy, average rate, and revenue.
      • Adjusting rates based upon market position and demand and developing an effective program targeted to specific market segments.
      • Meeting or exceeding hotel revenue goals.
    • Marketing/Business Planning
      • Developing and implementing marketing plans based on position in market. Directing effective advertising, public relations, promotions programs, social media, and reviews sites.
      • Incorporating key customer groups and market segments into action plans. Revising marketing strategies for changes in competition and market conditions. Using available resources (e.g., market surveys and hotel history) for business plan.
      • Accurately predicting the impact of existing and potential competitors on the existing market. Reacting quickly to changing market conditions.
    • Sales Management
      • Taking direct responsibility for sales and approving sales action plans.
      • Knows key account executives and anticipates changes in key account needs and can adjust sales strategy to meet them.
      • Consistently creating innovative sales ideas.
      • Knows the key accounts and monthly production levels for each salesperson on the staff. Discusses weekly sales, production, bookings, and booking targets with sales staff.
      • Involving all key hotel managers in sales.
      • Approving monthly sales reports and submitting them to corporate management as required.
    • Community Relations
      • Maintaining active involvement in community and industry organizations.
      • Maintaining communication with competitive hotels, Convention and Visitor Bureau, and Chamber of Commerce.
      • Participating in community activities, employee activities, and guest events.
    • Food and Beverage
      • Overseeing the Food & Beverage department of the hotel, including restaurant food service and production, lounge/bar service, and banquet/catering.
      • Ensuring franchise and health department inspection requirements are met.
      • Has working knowledge of kitchen operations, such as food handling and preparation, sanitation, safety, maintenance of equipment, etc.
      • Ensuring food and beverage marketing plan is implemented, including all outlets and catering/banquets.
      • Ensuring company standards of quality are maintained.
      • Supporting revenue and cost objectives by controlling food and lounge/bar costs, payroll hours used, and avoiding food wastage (if applicable).
    • Customer Service
      • Is committed to making every guest happy. Responding promptly to guest complaints. Maintaining customer service as driving philosophy of property.
      • Scheduling times daily to identify needs of guests. Meeting or exceeding complaint goals and maintaining hotel standards to meet guest needs.
      • Ensuring new hires are trained.
      • Ensuring Manager on Duty program is in place and all managers participate.
    • Budget/Financial Management
      • Successfully meeting or exceeding budgeted profit margin of the hotel. Maintaining company standard of 30% flow-through or more of revenues in excess of budget to house profit.
      • Controlling expense, forecasting revenues/expenses, anticipating revenue/cost problems, and adjusting/maintaining the bottom line.
      • Producing financial reports accurately on a timely basis.
      • Submitting annual budget on time with only minor revisions. Knows at all times where the hotel stands against budget.
      • Approving all direct billing accounts based on a thorough review of the credit application and reference information. Maintaining accounts to ensure timely billing and payment.
      • Ensuring all cash control procedures are in place.
    • Asset/Capital Management
      • Managing physical assets including preventive maintenance programs.
      • Maintaining property to acceptable consumer standards budget.
      • Using ROI to justify capital budget requests and executing capital projects within budget and on time.
    • Human Resources Management
      • Managing key managers and assuming direct responsibility for human resources, including progressive discipline activities, personnel documentation and files, sourcing, recruiting, training, selection, counseling, and motivation.
      • Monitoring employee scheduling and staffing levels. Approving timecards on a timely basis.
      • Completing employee performance reviews on time.
      • Maintaining a positive work environment. Treating employees fairly, consistently, and with respect. Recognizing and rewarding excellent performance. Encouraging and promoting teamwork. Setting a positive example for all subordinates.
      • Ensuring all key employees are on personal career development plans to consistently develop talent. Discussing and assisting with departmental objectives. Ensuring all hotel employees know hotel goals.
      • Conducting regular employee meetings and preparing and distributing meeting minutes.
      • Ensuring the hotel is in full compliance with all Federal, State, and Local laws pertaining to Human Resources, Employment, Wages & Hours, Occupational Health & Safety (OSHA), Americans with Disabilities Act (ADA), Hazard Communications (MSDS), and any additional laws that may be applicable.
      • Ensuring all employees are fully trained in emergency procedures.
      • Ensuring key control procedures are in place and followed.
      • Continually supporting and promoting Quality Oil Company’s history, culture, work, and environment.
      • Effectively delegating projects and duties.
    • Corporate Office Relations Management
      • Maintaining favorable relations with Corporate Office staff by responding to Corporate Office staff questions/requests. Developing respect and trust with Corporate Office staff. Anticipating Corporate Office staff requests and consistently supplying accurate and timely financial and operating data. Providing Corporate Office staff with accurate and reliable information and completing all month-end reports accurately and on time. Regularly communicates with Corporate Office staff.
      • Influencing Corporate Office Staff in capital investments.
      • Knowing how to complete all Quality Oil Company’s formatted computer tasks.
      • Submitting incident reports by the next business day.
      • Taking appropriate action in response to insurance carrier recommendations sent by the Corporate Office.
    Requirements
    • Priors supervisory and hospitality experience are required
    • Prior hospitality management experience is strongly preferred
    • Prior experience with hotel computer systems and spreadsheet programs is preferred
    • High school diploma or equivalent
    • Ability to plan, organize and lead the activities of others
    • Excellent interpersonal and relationship-building skills
    • Excellent time and project management skills
    • Customer-service oriented
    • Strong multitasking and organizational skills
    • Strong problem-solving and critical thinking skills
    • Strong initiative and work ethic
    • Strong attention to detail
    • Ability to work in a fast-paced environment
    • Excellent communication skills - verbal and written

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