721 Jobs in Randfontein

Job title : General Manager - Home Pricing

Job Location : Gauteng, Roodepoort Deadline : August 09, 2025 Quick Recommended Links

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Responsibilities

The General Manager – Home Pricing Lead will be responsible for the following :

Strategic Leadership and Development

Financial Modelling & Business Case Development

Pricing Strategy & Revenue Optimization

Opco Support & Operational Enablement

Commercial Sustainability & Optimization

Team Leadership & Stakeholder Alignment

Formal Relationships :

Informal Relationships :

Qualifications

Education :

Experience :

Core Competencies :

Apply Before 08 / 07 / 2025

Job title : General Manager - Home Product

Job Location : Gauteng, Roodepoort Deadline : August 09, 2025 Quick Recommended Links

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Responsibilities

The General Manager – Home Product Lead will be responsible for the following :

Strategic Leadership and Development

Value Proposition Design & Strategy

Product Development & Portfolio Management

Operational Delivery & Opco Support

Innovation & Capability Development

Formal Relationships :

Informal Relationships :

Qualifications

Education :

Experience :

Core Competencies :

Apply Before 08 / 07 / 2025

The General Manager - Home Product Lead will be responsible for leading the home value proposition and product development strategy. The incumbent will define and continuously evolve the value proposition for home FTTH and FWA offerings, ensuring alignment with customer needs and market opportunities. This role includes designing innovative, relevant, and scalable home product offerings that address diverse customer segments and differentiate MTN Home from competitors. Responsibilities include conceptualizing tiered speed plans, bundles, digital integrations, and affordability-focused packages, with an emphasis on agility, market fit, and speed to market.

As a key architect of the Group’s Home portfolio, the incumbent will be responsible for launching FTTH and FWA solutions, particularly in mass-market or low-income segments, blending market intelligence, customer insights, and entrepreneurial thinking to launch scalable home broadband offerings that promote adoption and long-term engagement.

By fostering an entrepreneurial mindset and leveraging technical expertise and business acumen, the General Manager will transform strategic plans into market-leading home solutions, enabling OpCos to localize and grow their home propositions in line with Group vision and market realities.

Context

The broadband market in Africa is rapidly evolving, with increasing demand for high-speed, reliable internet access driven by digital transformation, remote working, and the growth of the digital economy. MTN Group’s home broadband services, particularly FTTH and FWA, are integral to the company’s strategy of connecting the continent with world-class broadband solutions.

Global Influences : Increasing demand for 5G, smart homes, IoT, and high-speed internet connectivity is shaping broadband services. Global innovations and industry trends, such as cloud computing, fibre expansion, and smart technologies, are key drivers of service demand.

Environmental / Industry Demands : There is a significant gap in home broadband penetration across Africa, with growing competition from both traditional and new entrants. Regulatory considerations and the need for partnerships with local infrastructure providers are important in broadband rollout.

Organisational Mission : MTN’s vision is to lead digital transformation in Africa, ensuring widespread access to reliable, high-quality broadband services that drive social and economic development.

Values

We at MTN are a purpose and value-led organization. We believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we aim to create an exciting and rewarding workplace where our people can be themselves, thrive in positivity, and realize their full potential. We seek to build a workplace that boosts creativity and innovation, improves productivity, and drives meaningful results, built on relationships and a shared purpose. We want you to experience this with us!

Our commitments extend beyond organizational promises. They are reflected in our leadership and managerial ethos to partner meaningfully with employees, customers, and stakeholders to achieve shared goals.

Live Y’ello

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

The General Manager – Home Product Lead will be responsible for:

Strategic Leadership and Development

• Supporting MTN Group’s home strategy by evolving the value proposition and product development for FTTH and FWA offerings to drive growth and accelerate product launches.
• Assisting in developing long-term growth plans, identifying new market opportunities, and designing solutions for evolving customer needs.
• Managing home product development and innovation, ensuring resource optimization, cost efficiency, and alignment with group targets.
• Cultivating an entrepreneurial culture within the team, encouraging innovation, agility, and proactive problem-solving.

Value Proposition Design & Strategy

• Leading the end-to-end home value proposition and product portfolio strategy, including broadband connectivity, content/OTT bundling, and smart home services.
• Monitoring customer needs to develop targeted offerings like differentiated speed tiers, digital bundles, and partnerships.
• Establishing strategic product frameworks and scalable offerings adaptable by OpCos across markets.

Product Development & Portfolio Management

• Leading the design, validation, and rollout of new products and bundles to enhance customer value and uptake.
• Owning the full product lifecycle from ideation to launch, ensuring a customer-first approach and continuous evolution based on feedback and performance.
• Collaborating with home technology and customer operations to ensure product deliverability and infrastructure support.

Market Research & Customer Insights

• Driving analysis of customer and market research to inform product roadmap decisions.
• Monitoring competitors and industry innovations to keep the portfolio differentiated and responsive.
• Using BI and analytics to optimize product performance and maximize engagement and lifetime value.

Operational Delivery & Opco Support

• Ensuring effective implementation of value propositions across all Opcos, supporting localization and go-to-market strategies.
• Guiding Opco teams to adapt offerings to local segments, pricing, and infrastructure.
• Analyzing in-market performance and refining the product roadmap accordingly.
• Supporting Opco leadership during launches, pilots, and new segment penetration.

Innovation & Capability Development

• Driving innovation within the home business, encouraging new ideas and technologies.
• Acting as a thought leader for innovation and exploring new business models and partnerships.

Collaboration

Formal Relationships :

• Group Home Commercial, Sales & Distribution, Customer Service, Pricing, Finance, Technology teams, and respective leads.
• OpCo Home Functional Teams.

Informal Relationships :

• Regulatory & government bodies, Market Research Agencies, Innovation Hubs, Customer Experience, and Insights Teams.

Education :

• Bachelor’s degree in business, Engineering, Telecommunications, or related fields.
• Master’s degree (MBA) or similar postgraduate qualification is highly desirable.

Experience :

• 12 years in value proposition product management, commercial strategy, or innovation roles, with at least 5 years in leadership within telecom, technology, or digital services.
• Proven experience in launching FTTH and FWA solutions targeted at mass-market or low-income segments, with a successful track record.
• Strong expertise in home broadband technologies, services, and customer needs, especially FTTH, FWA, and in-home connectivity.
• Experience in greenfield or transformation environments, capable of building and scaling from scratch.
• Exposure to African or emerging markets, understanding consumer behavior, challenges, and localization.
• Experience in cross-functional, matrixed environments influencing senior stakeholders and executing across teams.

Core Competencies :

• FTTH / FWA Product Lifecycle Management
• Home Value Proposition Design & Development
• Customer Segmentation & Targeting
• Go-to-market Strategy Development & Execution
• Commercial Impact Assessment & Optimization

• The Practise Lead will drive and implement strategy, revenue generation and business growth for the Digital Advisory.
• Focus on the management and delivery of client engagements, as well as sales and practice development.
• The Practise Lead will focus on working with our leading clients and their executive teams to design and define innovative business solutions to respond to disruption, design the journey to transition from the current to the future business and establish transformation programs, products and services that drive growth and deliver long term value. You will collaborate with partners across the firm and across geographies to ensure a holistic and cross-functional, transformative approach.

Main Duties & Responsibilities

1. Sets Strategy and drives delivery excellence for technology solutions :

• Ability to lead client through end-to-end design and delivery of forward looking, holistic, and business-aligned Technology solutions.
• Owns end-to-end delivery of enterprise-level technology and Technology programs, including requirements, supporting strategies and architectures, and appropriately manages and mitigates risks across the program.
• Understanding the interlinks between the sub-offerings at a technical level in order to enhance market presence.
• Adopts a holistic view when recommending solutions, leveraging leading practices to align technology solutions with business strategy and specific industry issues.
• Anticipates risks, opportunities, and broader organizational implications of proposed recommendations, and proactively define mitigating solutions.
• Leads stakeholders in building executive-level support and organizational buy-in to help enable and sustain the proposed programs.
• Builds a brand within a chosen domain and industry and is regarded internally and externally as a subject matter expert.
• Stays current on market trends and regulations and anticipates risk / opportunities; advises client accordingly.

2. Sales and Business Development :

• Identify and engage with potential customers and business partners through direct meetings while leveraging existing relationships and building new relationships with strategic partners and individuals.
• Support analysis and targeting of sales efforts through customer segmentation and profiling.
• Grow our current client footprint by actively hunting new clients and opportunities.
• Represent BDO in various forums (e.g., conferences, symposiums, customer visits) and impart detailed information about BDO’s technology and digital capabilities;
• Lead the creation of new-business proposals and presentations that create and nurture opportunities and partnerships and showcases BDO’s value proposition.
• Preparing all documentation required for requests for proposals (RFPs).
• Use BDO and industry data to identify trends and customer needs, and to build and secure a sales pipeline focused on meeting short / medium / long term domain targets
• Developing solution strategies.
• Support marketing stakeholders in the coordination and implementation of marketing strategies.

3. Business Case Development :

• Provide input into the product vision and roadmap for Digital Advisory by aligning to BDO’s overall company strategy, commercial business unit requirements and key opportunities.
• Communicate vision and roadmap to stakeholders to ensure buy in, support and clarity on direction and execution.
• Collaborate with key business stakeholders to define requirements and establish priorities for the product team based on business objectives and strategy.
• Optimize and continuously improve the experience and the value derived from of the products, journeys and services delivered by the product team through ongoing analysis of customer feedback, user / journey analytics and innovation.

4. Product Development Oversight :

• Participate in the conceptual solution design process to make recommendations to create and enhance solutions that are innovative, scalable, and sustainable and solve complex business problems.
• Participate in User Acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.
• Participate in the success / acceptance criteria definition using scenario testing and test cases to ensure that testing covers all aspects of the business specification.
• Validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions.

5. Stakeholder Management :

• Manage relationships with external clients and ensure we grow successful relationships that yield profitable accounts.
• Be an active member of the BDO digital and technology sounding board, contribute digital transformation ideas that are scalable to be deployed to the existing BDO client base and the rest of Africa.
• Report to BDO Advisory leadership monthly on the Digital Advisory team’s performance, status of projects and innovation.
• Engage with audit teams and gather and interpret any requirements that they may have based on a pain points experienced on their audits that can be digitized.
• Provide insights on any new technologies that may launch via communication with teams directly or through Marketing channels.
• Act as a liaison between key stakeholders such as audit technical and the quality enablement team to ensure that digital and technology solutions that are being developed makes business sense and will either save our teams time.

6. Budget Management :

• Prepare forecasts and budget for the Digital Advisory business unit.
• Manage and optimize the budget, ensuring all expenditure is in line with the agreed budgets for the Digital Advisory business.
• Manage own client account / s within approved budget and profitability targets.
• Guide and assist other managers on how to manage their client accounts with regards to approved budget.

Job title : Affiliate Finance Director -South Africa

Job Location : Gauteng, Roodepoort Deadline : September 05, 2025 Quick Recommended Links

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• This position works out of our Roodepoort Offices,
• In this role, you'll shape financial strategy, ensure compliance, and drive business performance across multiple divisions. You'll be the go-to expert for financial governance, tax, treasury, and accounting, while also acting as a trusted advisor to senior leadership.

What You’ll Do :

Required Qualifications

Preference experience :

Join to apply for the General Manager - Home Sales role at MTN

Join to apply for the General Manager - Home Sales role at MTN

We at MTN Group are a purpose and value led organization.

At MTN Group, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

About the Role:

The General Manager - Home Sales Lead will be responsible for designing and operationalizing sales and go-to-market strategy for the home business. This includes building high-performing, scalable, and cost-effective sales channels such as door-to-door, telesales, digital, and partnership-based models that align with the home business’s value proposition and commercial priorities.

The role demands a commercially astute, execution-focused leader with proven expertise in multi-channel sales operations, field force management, and sales performance optimization. The incumbent will be accountable for scaling sales capabilities to support the growth of home services, balancing customer acquisition costs and sales growth, and ensuring all channels are cost-effective and delivering results. They will also drive innovation initiatives accelerating home sales growth by developing and implementing sales incentives, managing daily reseller performance, driving filed discipline and ownership of channel P&L.

The General Manager will also be responsible for cultivating an entrepreneurial culture within the home team, encouraging innovation, agility, and a proactive approach to problem-solving and opportunity identification, fostering a mindset that drives creative sales strategies and market opportunities.

Key Responsibilities:

The General Manager – Home Sales Lead will be responsible for the following:

Strategic Leadership and Development

• Support MTN Group’s Home strategy, by developing sales and go to market strategy for Group and Opcos ensuring alignment with the Group’s overall objectives
• Own the end-to-end channel P&L, balancing revenue growth, cost control, and customer acquisition costs to deliver sustainable profitability
• Drive innovation in Sales and channel strategy development, exploring new and creative approaches to optimize sales and distribution channels for home services
• Lead the design and execution of innovative sales programs and incentives that unlock new growth opportunities across home broadband and bundled services
• Drive the development and end-to-end execution of the GTM strategy for home services, ensuring alignment with overall business objectives and market needs
• Develop performance-driven incentive structures tailored to each channel (resellers, field agents, digital) to boost productivity, acquisition, and revenue per rep.
• Lead the design and operational execution of a multi-channel sales strategy for Home, including D2D, telesales, digital, and partnerships, with clear targets for agent network expansion and channel-wise sales contribution
• Drive scalable growth by setting specific goals for channel capacity e.g., channel wise sales contribution, CAC management to ensure cost-effective scaling
• Take full ownership of channel-level profitability, continuously optimizing cost-to-serve, CAC, and ROI across all sales channels.
• Establish and rigorously monitor channel specific KPIs and metrics including sales conversion rates, CAC, average deal size, and customer retention, ensuring sales teams are trained, enabled, and held accountable through robust reporting frameworks
• Oversee the development of effective channel incentives programs and standardized sales processes to drive performance, customer acquisition, in improve retention rates and maximize channel productivity in line with home business goals

Sales Execution and Operational Control

• Drive a high-performance sales culture by setting periodic targets across field, digital, and partner channels
• Develop and implement strategies to scale and optimize sales capabilities, ensuring the team is equipped to meet growing demand for home services
• Establish rigorous performance management frameworks, including daily KPIs, dashboards, and coaching mechanisms to ensure consistent delivery across all reseller partners
• Implement structured sales cadences, territory management, and performance routines to ensure consistent execution and accountability on the ground
• Identify and eliminate friction points across the home sales funnel — from lead generation to activation — using data, automation, and frontline feedback.
• Measure and optimize GTM performance, using data-driven insights to identify gaps, optimize execution, and deliver continuous improvement in GTM outcomes
• Implement structured field sales processes, route optimization, and compliance protocols to maximize efficiency, customer experience, and conversion rates
• Deploy field audits, geo-tracking, and digital tools to ensure compliance, productivity, and customer experience standards
• Monitor incentive effectiveness and ROI, adjusting in real-time to maximize performance and cost-efficiency
• Leverage advanced technology and sales-enablement tools to streamline sales processes, improve lead management and enhance responsiveness to customer needs
• Ensure accurate sales forecasting and demand planning in collaboration with cross functional teams to ensure operational readiness and optimal inventory across all sale touchpoints
• Ensure that the sales model is scalable, adaptable, and standardized for rapid deployment across different OpCos while remaining agile to market dynamics

Operational Delivery & Opco Support:

• Work closely with OpCos to support the roll-out and operational execution of the home sales channels, ensuring alignment with local market dynamics and customer segments
• Provide ongoing support to OpCos to localize and scale channel activation plans, delivering actionable insights, tailored tools, and performance frameworks to enhance field execution and sales outcomes
• Drive and institutionalize standardized operating procedures, sales playbooks, and channel governance frameworks to ensure consistency and scalability across Opcos
• Monitor and enforce adherence to operational KPIs, driving continuous improvement and accountability within sales teams and channel partners

Collaboration & Stakeholder Management:

• Partner closely with the relevant cross functional teams to ensure the home sales strategy meets customer needs and industry trends
• Establish relationships with internal stakeholders, government bodies and regulatory agencies to support smooth broadband service deployment and influence favourable regulatory policies
• Responsible to maintain close partnerships with external vendors, retailers, and resellers networks to optimize channel reach, operational discipline, and revenue growth

Education:

• Bachelor’s degree in Business, Marketing, Telecommunications, or a related field
• Master’s degree (MBA) or similar postgraduate qualifications is highly desirable

Experience:

• At least 12 years of experience in Home GTM, channel strategy, sales, and distribution with at least 4-5 years of leadership experience within telecom, technology, or digital services industry
• Demonstrated success in leading sales teams and building performance frameworks in complex, dynamic environments preferably in the telecom, technology, or consumer services sectors
• Demonstrated track record in driving end-to-end sales channel rollout and operational execution across multiple OpCos, ensuring alignment with local market requirements and consistently achieving or exceeding sales targets
• Hands on experience in running sales incentives, managing daily reseller performance, driving field discipline, and overall channel P&L ownership
• Proven experience in developing and institutionalizing standardized sales operating procedures, and channel governance frameworks that improved field discipline, enhanced channel productivity, and ensured scalable growth
• Hands-on experience working in greenfield or transformation environments, with ability to build and scale from scratch
• A strong exposure to African or emerging markets, with an understanding of consumer behaviour, market challenges, and localization needs
• Experience working in cross-functional, matrixed environments, influencing senior stakeholders, and mobilizing execution across diverse teams

Core Competencies:

• Sales Go to market Strategy
• Sales Operations, Forecasting & Demand Planning
• Hands on Sales field execution
• Customer Acquisition Cost (CAC) Optimization
• Sales operational discipline and Governance

• Seniority level Director

• Employment type Contract

• Industries Telecommunications

Referrals increase your chances of interviewing at MTN by 2x

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Join to apply for the General Manager - Home Technology Build and Operate role at MTN

Join to apply for the General Manager - Home Technology Build and Operate role at MTN

Get AI-powered advice on this job and more exclusive features.

We at MTN Group are a purpose and value led organization.

At MTN Group, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

About the Role:

The General Manager - Home Customer Operations Lead is responsible for steering the Group’s home broadband service delivery and CX strategy, ensuring alignment with organizational objectives. The role will ensure seamless delivery of home services and exceptional customer experiences leading to consistent, high-quality service from order to activation, usage, and support.

The incumbent will be responsible for designing and implementing end-to-end customer journeys that align with desired business practices to drive operational excellence. They will define and embed scalable operational frameworks and KPIs that elevate the customer experience across all touchpoints. The incumbent will also be responsible for defining operational processes for installations, customer support, and issue resolution to ensure a seamless customer experience.

The General Manager will also focus on enhancing customer experience by developing and implementing innovative customer-centric strategies that drive satisfaction and loyalty. Fostering an entrepreneurial and solutions-driven mindset, the role will partner closely with Technology and IT teams to accelerate digital integration, automation, and service innovation.

Key Responsibilities:

Responsibilities for Internal Candidates

The General Manager – Home Customer Operations Lead will be responsible for the following:

Strategic Leadership and Development

• Drive the strategic direction for service delivery and customer experience initiatives, ensuring alignment with the organization’s vision and market dynamics.
• Assist MTN Group Home Leadership in the development of long-term growth plans, identifying new market opportunities and designing broadband solutions that cater to evolving customer needs
• Provide strategic oversight of resource planning for Group-level service delivery and CX initiatives, ensuring alignment with priorities, cost efficiency, and value realization
• Champion cross-functional collaboration between commercial, technology, and operations teams to ensure seamless execution of broadband initiatives, aligning all stakeholders towards shared goals and KPIs
• Drive innovation in service delivery models, leveraging emerging technologies and trends to optimize customer experience, operational efficiency, and market competitiveness

Operational Delivery & Process Excellence

• Lead the design and optimization of robust operational processes for home broadband installations, fault resolution, service recovery, and technical support
• Collaborate with respective Technology and OpCo teams to identify automation opportunities that streamline and scale operational workflows
• Lead Group-wide service quality governance by institutionalizing root cause analysis, corrective frameworks, and preventive controls to systematically reduce repeat issues and customer churn
• Define and enforce group-level SLAs and SOPs for key customer touchpoints, ensuring operational consistency, service excellence, and adherence to benchmarks across all markets

Customer Experience Design & Execution Management

• Define and lead the overarching customer experience strategy for home services, ensuring alignment with Group vision, market dynamics, and long-term customer value creation
• Oversee the design of end-to-end customer journeys for the home from order to installation, service usage, support, and retention ensuring alignment with overall home objectives
• Establish and drive the adoption of service experience KPIs, benchmarks (NPS, First Call Resolution, Time to Install) to identify experience gaps and mitigate issues
• Advocate for a customer-first mindset across all Home-related initiatives ensuring all customer touchpoints are optimized to deliver seamless, high-quality interactions
• Partner closely with Technology teams to digitize customer journeys, automate service processes, and deploy cutting-edge support platforms (CRM, ticketing, field service tools, etc.), ensuring seamless and scalable delivery
• Define and communicate system requirements and process design inputs for all technology enablers to enhance the efficiency and build customer-friendly service workflows
• Spearhead the integration of technology and digital automation across service delivery channels, ensuring that innovation enhances turnaround times, reliability, and transparency
• Leverage AI, analytics, and automation to proactively resolve service issues, personalize support, and optimize operational decisions across the service lifecycle
• Drive a culture of innovation by piloting emerging technologies and digital tools that redefine service experiences and future-proof home operations
• Translate strategic CX and service delivery goals into actionable execution plans across OpCos, embedding journey-based design principles into operations, technology, and frontline processes
• Serve as a strategic partner to OpCos—supporting the setting up and enhancement of local service delivery and CX operations
• Conduct operational maturity assessments and assist OpCos in closing performance gaps to uplift processes, systems, and frontline capabilities
• Promote adoption of standardized tools, automation platforms, and customer support technologies across Opco home markets

Voice of Customer (VoC) & Feedback loops

• Guide the development and implementation of Group-wide VoC programs, leveraging surveys, feedback tools, and analytics to capture insights across all customer touchpoints
• Embed customer feedback loops into both operational and strategic decision-making driving continuous improvements grounded in real-time customer needs

Performance Monitoring & Continuous Improvement

• Spearhead the creation and governance of CX dashboards to track key customer experience and operational KPIs, and driving performance review cycles focused on accountability, action planning, and continuous improvement
• Address service delivery challenges, align on strategic initiatives, and manage high-impact escalations, ensuring clear accountability and timely resolution
• Define the essential service delivery and CX capabilities required across OpCos, developing frameworks for assessing, training, and uplifting talent to meet Group standards

Team Leadership & Cross-functional Collaboration

• Lead and inspire cross-functional teams to achieve service delivery excellence, fostering a high-performance, results-driven culture
• Promote collaboration and alignment across OpCos and Group functions to ensure seamless execution of customer experience strategies
• Foster a startup-like mindset to drive agility, encouraging Opcos to rapidly pilot, learn, and support in improvement of core operations

Education:

• Bachelor’s degree in business, Marketing, Engineering, Telecommunications, or a related field
• Master’s degree (MBA) or similar postgraduate qualifications is highly desirable

Experience:

• 12+ years of experience in a Service Delivery and Customer experience for telecom, broadband, or related service industries, with at least 4-5 years of leadership within telecom, technology, or digital services industry preferably
• Demonstrated experience building or transforming customer service and operational functions in a greenfield or scaling environment
• Deep understanding of home broadband value chains, technical service models, and digital customer engagement tools
• Hands-on experience working in greenfield or transformation environments, with ability to build and scale from scratch
• A strong exposure to African or emerging markets, with an understanding of consumer behaviour, market challenges, and localization needs
• Experience working in cross-functional, matrixed environments, influencing senior stakeholders, and mobilizing execution across diverse teams

Core Competencies:

• Customer Journey Design & Optimization
• Field Operations Management & Optimization
• Digital Support & Self-Service Enablement
• Quality Assurance & Experience Analytics

Closing date: 7 August 2025. Late applications will not be accepted.

Disclaimer:

MTN Group is an equal opportunity employer with an imperative and obligation to achieve its own set EE targets and the legislated Employment Equity targets. Preference will first be given to previously disadvantaged individuals/groups with a specific focus on females and differently abled persons.

If you have not heard from us within 14 days of closure of this job advert then you can assume your application has been unsuccessful.

• Seniority level Director

• Employment type Contract

• Job function Information Technology
• Industries Telecommunications

Referrals increase your chances of interviewing at MTN by 2x

Roodepoort, Gauteng, South Africa 4 days ago

Roodepoort, Gauteng, South Africa 4 days ago

City of Johannesburg, Gauteng, South Africa 3 weeks ago

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Reporting to the Head of Training and the Head of Audit, you will be responsible for:

1. Delivering high-quality accounting, audit, and power skills training courses, either online, face-to-face, or through coaching in the field.
2. Designing course content based on needs assessments, addressing all four learning styles.
3. Updating course content to reflect changes in accounting standards, auditing standards, legislation, audit methodology, and quality findings.
4. Participating in focus group sessions to update content.
5. Engaging with stakeholders for input into the content.
6. Addressing trainee queries related to audit methodology during training sessions and on an ad-hoc basis outside of training, including coaching at clients.
7. Facilitating the training feedback process and providing post-course support.
8. Building and maintaining relationships with audit staff to meet their needs and expectations.
9. Improving systems, processes, and procedures within the department.
10. Delivering training and assessing residual competencies.
11. Traveling regionally and within Africa as required.
12. Managing training coordination, including maintaining the training calendar and manual.
13. Assisting with the maintenance of the Learner Management System.
14. Supporting the digitalisation of courses, such as eLearning creation, updates, reviews, or maintenance.
15. Preparing and reviewing communications and reports for stakeholders.
16. Handling administrative responsibilities key to the training department.
17. Managing 1-2 audit clients at a senior manager level to stay practical in the field and align with training objectives.

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Roodepoort

Contract: Permanent

EE position: Yes

Are you passionate about retail and service excellence? Are you confident to lead a management team across a number of stores within a geographical area to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Regional Manager to work in the new business unit “Africa” within the Clicks Group. The successful individual will report to the Managing Executive, Africa and will be responsible for stores within Africa (excluding South Africa).

Job Purpose:

To deliver a cost effective operational strategy and service excellence by leading and influencing operational teams and selected flagship stores in order to deliver the regions sales and operating profit targets leading to a competitive advantage for the brand.

Job Objectives:

1. To recommend and drive regional business opportunities resulting in sales and operating profit growth, while reinforcing the brands competitive edge.
2. To assume full accountability for the regional profit and loss and lead the team in delivering the financial performance for the region.
3. To deliver continuous business process improvements within the region that improves operational execution and manages risk.
4. To monitor regional performance, identify and analyse trends, report on business performance and ensures appropriate actions are taken.
5. To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
6. To drive a culture of customer service excellence that results in a great customer experience and increase in club card participation to set targets.
7. To effectively engage, persuade and influence stakeholders to provide regional insights and trends to NSSC that informs range, pricing and promotions, customer and people strategies to increases brand equity, gains market share, creates differentiation and improves the value offering.
8. To drive and deliver the store expansion growth targets for the region that delivers convenience to the customer.
9. To deliver the people strategy that ensures on-going pharmacy and professional development, capacity and capability to meet current and future business developments in line with the Brands Talent and Transformation agenda.
10. To support and deliver the regions retention strategy so as to sustain the staffing needs of the business with specific reference to scarce and critical skills and ensure consistent business performance.
11. To drive and ensure adherence to HR policies and procedures aligned to corporate governance.
12. To effectively lead and direct the teams in the selected large stores to deliver on all agreed KPI’s.

Qualifications and Experience:

1. Essential: B.Com Degree or Diploma /B Pharm (retail/finance management, pharmacy or related)
2. Minimum 5 years' senior operational management experience within a multi-site environment
3. Extensive people management and leadership experience of middle management employees
4. Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Skills, Abilities and Job Related Knowledge:

1. Commercial and Entrepreneurial Awareness
2. Able to motivate people
3. Leading and Supervising
4. Persuading and Influencing
5. Entrepreneurial and Commercial Thinking
6. Deciding and Initiating Action
7. Adhering to Principles and Values
8. Presenting and Communicating Information
9. Planning and Organising
10. Delivering Results and Meeting Customer Expectations
11. Coping with Pressures and Setbacks