4 Administrative Support jobs in Randfontein
Customer Service Manager Honeydew
Posted today
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Our client, a plant equipment manufacturer in Honeydew, is looking to employ a CS Sales Manager.
Duties & Responsibilities- Customer understanding: Identifies and understand customer needs.
- Segment specific development of customers. Observe market trend in own cluster (e.g. competitive landscape, customer landscape).
- Relationship management: Together with the team, the CS sales manager manages customer relationships with the main focus on CS topics.
- Responsible for sales in the non-food business in chain conveyor and components.
- Sales and Quotation support: Responsible for initiating the quotation process for CS offering.
- Generates sales leads for equipment/plant business.
- Support the ASM in the specific business.
- CRM: Utilization and responsibility for dedicated data set.
- Develop CS Business in the BU related in order to reach the budget.
- Minimum 5 years of sound professional experience.
- External: Former plant, maintenance, operations manager.
- Basic Mechanical / Industrial engineering education.
- Fundamentals of business administration and marketing.
- Tools: MS Office + Internal software: Intranet (B-World, SAP Quotation, CRM, etc.).
- Business Knowledge: Knowledge of major value drivers of customer P&L, and ability to explain the impact of the company's services (ROI).
- Technical knowledge to understand customer needs: Sufficient technical background (depends on market) to understand client processes, not only machines but overall transformation process and operations processes.
- Knowledge of sales and service in process engineering operations.
- Knowledge of mining / energy sector.
Customer Service Team Lead
Posted 6 days ago
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Lead with Impact as Our Next Customer Service Team Lead
Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance people management with operational excellence, this role is for you.
What You’ll Bring To The Table
- Minimum 3 years of leadership experience in a customer service environment.
- Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
- Strong command of English, both written and spoken.
- Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
- Track record in managing KPIs, attendance, and performance with precision.
- Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
- Ability to assess team well-being and provide support where needed.
- Analytical skills to create, interpret, and act on performance reports.
- Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
- Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
- Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
- Promote a positive, supportive, and high-performance culture.
Full-time, Monday to Friday | US PST Time Zone
Why Join TalentPop?
- Performance and recognition bonuses
- Health and dental insurance
- Paid time off
- Year-end bonus
- Personal computer with at least an i5 processor (or equivalent)
- Minimum 20 Mbps internet speed (both upload and download)
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries IT Services and IT Consulting
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#J-18808-LjbffrCustomer Service and Sales Administrator
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Customer service and sales administrator
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