12 Supervisor jobs in Randfontein
Aftercare Supervisor
Posted 18 days ago
Job Viewed
Job Description
The ADvTECH Schools Division leads the private sector in the field of education, contributing meaningfully towards the sustainable development of human capacity in South Africa.
Duties required:
- Full responsibility for caring for children;
- Supervising the lunch routine;
- Implementing a stimulating and varied programme to meet the developmental needs of these children;
- Responsible for the supervision of the children while they are playing
- Keep an accurate attendance Register
Competencies/Skills/Requirements:
- Excellent interpersonal skills with colleagues, students and parents;
- Energetic, self-motivated and able to use own initiative;
- Good organisational and administrative skills;
- Good communication skills;
- Computer literate;
- Be a team player;
- To have a valid driver’s licence and your own transport
Qualifications :
- Minimum requirement is Matric.
Experience :
- Minimum of 3 years’ experience in the same or similar type of position in a similar environment
Food & Beverage Supervisor
Posted 18 days ago
Job Viewed
Job Description
Join to apply for the Food & Beverage Supervisor role at Accor
Join to apply for the Food & Beverage Supervisor role at Accor
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
Scope of Position:
Responsible for managing the day-to-day food and beverage operations of the hotel in a professional manner, following legal and sanitation standards and codes, basic discipline and reviewing of employees. Always ensuring that Guests receive fast, friendly, and efficient food and beverage service, and maintains an upbeat atmosphere, that appeals to a diverse clientele. Ensure that the department follows all the requirements of the operational standards manual.
This position involves that you assist the F&B Manager with design and review of the menu’s and maintain records of sales breakdown and staff training. Provide management with related reports on profits, losses, and variances. Responsible for the control of the inventory in the food and beverage department.
Specific Duties, Responsibilities & Key Performance Areas
Food and Beverage Service:
- Together with the food and beverage manager to organize and supervise the shifts of the department, ensuring that staffing levels are correct and to agreed standards
- Circulate throughout the restaurants, bars and banqueting departments, maintaining a highly visible profile with Guests and staff
- Know and completely familiar with all menu’s, beverage lists and service offerings to provide prompt and efficient service of all meals, snack, functions and beverages to the required operating standards manual
- Assist with waiter service to Guests, advising Guests on menu and wine choices
- Dissatisfied Guests are acknowledged immediately and attended to without delay
- Notify the food and beverage manager or General Manager of any complaints that were received and how they were solved
- Ensure all kitchens and back of house areas operate effectively and efficiently and maintain the highest level of cleanliness, safety and hygiene
- Responsible for food quality, presentation and service delivery and ensuring that it is of the highest quality
Your experience and skills include:
Service focused personality is essential and a passion for everything food and beverage
Previous experience in a similar leadership role is an asset
Strong interpersonal and problem solving abilities and the ability to lead by example
Additional Information
- Assist in managing preparation of schedules, payroll and workloads for food and beverage staff ensuring maximum efficiency
- Planning, organizing, and directing team members to ensure the highest degree of Guest satisfaction
- To carry out and ensure that regular On-the-Job training is taking place to agreed standards, and all relevant paperwork submitted
- Responsible to ensure each staff member is correctly presented in his/her uniform displaying a name badge
- Assist food and beverage manager with performing job evaluations with food and beverage staff
- Maintain and enforce disciplinary procedures within the department with the assistance of the food and beverage or human resources manager
- Seniority level Not Applicable
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Hospitality
Referrals increase your chances of interviewing at Accor by 2x
Get notified about new Food And Beverage Supervisor jobs in Krugersdorp, Gauteng, South Africa .
Johannesburg, Gauteng, South Africa 1 week ago
Meredale, Gauteng, South Africa 2 days ago
Meredale, Gauteng, South Africa 2 days ago
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Total Quality Management Coordinator at Famous BrandsMidrand, Gauteng, South Africa 3 weeks ago
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#J-18808-LjbffrInventory Shift Supervisor
Posted 18 days ago
Job Viewed
Job Description
Job category: Health, Fitness, Medical and Optometry
Location: Roodepoort
Contract: Permanent
Remuneration: R 416,307.00
EE position: Yes
IntroductionAn opportunity has become available for an Inventory Shift Supervisor. The Incumbent will be responsible for supervising and managing overall activities of Inventory Technicians and ensuring that daily operational activities meet required standards and procedures and are adhered to.
Key Performance Areas:
- Inventory Operational Objectives have been accomplished
- Quality and Risk objectives
- Quality compliance has been achieved in accordance with SOP specifications.
- General functions have been carried out within specified timeframes
- People supervised to achive operational objectives
- Customer Relations
Cognitive
- Analytical thinking and attention to detail
- Problem solving
- Planning, organising and monitoring
Personal
- Ethical behaviour
- Personal Development
- Flexibility / Adaptability
- Drive and belief in the cause
Interpersonal
- Customer Service Orientation
- Relationship Building
- Communication
- Engaging Diversity
- Teamwork
- Knowledge Sharing
- Conflict management
Prof technical
- Systems competence
- Technical skills / Competence:
- Laboratory skills
Principles of Excellence
- Ethical behaviour
- Excellence orientation
- Teamwork
Special Requirements:
- Overtime as and when required
- Shift and weekend duties as scheduled
- Local and nation travel
- Generally physically healthy and reasonable endurance and mobility
- Detail Conscious
- HPCSA Registered Medical Technologist (Blood Transfusion).d
Dispatch/Loading Supervisor - GDC
Posted 1 day ago
Job Viewed
Job Description
Are you ready to take your career to new heights? Boxer Superstores is thrilled to announce a fantastic opportunity for a dynamic individual to join our team as a Dispatch/Loading Supervisor at our Gauteng DC.
As a Dispatch/Loading Supervisor, you will play a pivotal role in ensuring the accurate dispatch of stock to our stores, contributing to the seamless flow of operations. This position offers a chance to be part of a vibrant team and make a significant impact in the fast-paced retail distribution environment.
#J-18808-LjbffrFacilities and Functions Supervisor
Posted 8 days ago
Job Viewed
Job Description
The Incumbent will manage the Facilities and Functions portfolio and to control the Switchboard and Reception, Facilities,condition and maintenance, Canteen; Meeting room support; Projects and administration functions within the Head Office portfolio according to policies and procedures. Provide administrative support to the Admin & Facilities Manager and extend support to the Zone Head of Admin (HOA’s) with regard to the management of outsourced services i.e. Switchboards; Cleaning, Hygiene and Pest Control; Lease management; Canteen services etc. to optimize and control costs.
KPA 1: Manage And Control The Property And Facility Condition Management To Facilitate The Efficient Operation Of The Business
KPI
1.1. Perform periodic site condition assessment in conjunction with Maintenance, Security and Safety and Environment department, prepare summary findings with corrective actions.
1.2. Obtain costing against the remedial work, identify items that can be attended to via Opex and/or Capex budget for further discussion and approval by Line Manager and execute according to risk and priority assigned.
1.3. Ensure that equipment, property maintenance and repairs are undertaken timeously by the Maintenance department or approved vendors, by coordinating with the Maintenance Department and Vendors on specific requirements.
1.4. Identify and deal with approved vendors in conjunction with the Procurement department and to assist source potential qualifying vendors.
1.5. Co-ordinate and manage office space and the planning thereof with relevant internal stakeholders, contractors, vendors, office movers, renovators, architects or any other professional services.
1.6. Plan, manage and support office moves where required by liaising with internal employees, Safety and Environment, approved contractors and vendors.
1.7. Manage the Facility equipment and coordinate timeous repairs or back up support against anybreakdown by consulting with the relevant stakeholders.
1.8. Set up agreements with suppliers in conjunction with Admin Support Supervisor and other support departments such as Procurement and Finance in support of a quick response plan to any planned or unplanned interruptions that may affect the facilities.
1.9. Ensure all work done on the site, has followed the necessary Safety and Environment Policies and procedures, including but not limited to Safety file approval and the issuing of work permits as andwhen required.
KPA 2:Manage And Control the Meeting Room and Canteen Bookings To Ensure Efficient Customer Service In Support Of The Business Requirements
KPI
2.1. Ensure all meeting rooms are inspected periodically and before and after use, initiate any repairs and maintenance to ensure all furniture, equipment, data, electrical and air conditioning is in good and safe working condition.
2.2. Update and maintain an online booking system for the booking of meeting room facilities and Canteen orders, including equipment and catering equipment.
2.3. Administer and manage the coordination of meeting rooms relating to bookings, preparing venues and servicing during functions, catering and cleaning.
2.4. Ensure that the canteen, kitchens and all common areas are equipped and maintained.
2.5. Manage and control the stock levels for each serviced area and ensure no out of stock situations.
2.6. Manage and resolve conflict between meeting organizers and service providers as and when required.
2.7. Resolve non-conformances to the relevant department for resolution.
KPA 3:Manage and Control the Facility General and Outsourced Services in terms of Switchboard and Reception, Canteen, Cleaning, Hygiene, Pest Control, General Waste, Gardening and Manage Outsourced Vendor Performance to Facilitate Efficient Operations to the Business.
KPI
3.1. Ensure that the reception employees whether permanent or relief, reflects a positive image and
maintain professional conduct at all times in support of the SANBS value and brand to both internal and external customers.
3.2. Ensure Reception is supported at all times and fully equipped and equipment maintained.
3.3. Administer, monitor and manage the Canteen, Cleaning and Hygiene, Pest Control, General Waste, Gardening Service contract performance against the Service Level Agreements in accordance to the industry standard and norms, and register any deviations with the provider and Procurement department.
3.4. Establish and maintain good relationships with suppliers and service providers.
3.5. Administer and ensure that service contracts billing and/or ad-hoc payments are reconciled and processed timeously by submitting processed invoices and/or cost re-allocation spread sheetsagainst individual cost centres to the Finance department (i.e. creation of shopping carts, follow up on purchase order creation after approval, performing confirmations and follow up on Finance verification, payment and cost re-allocation by Finance).
3.6. Manage onsite cleanliness and upkeep of the facilities or all areas (internal and external), includingbut not limited to the meeting rooms and all other shared spaces, outer buildings, grounds, etc.
3.7. Ensure a proper tracking system in place for all accounts managed.
3.8. Ensure that all filing of documentation is undertaken in an appropriate manner and up to date and easy to retrieve in support of any audits and/or any other request
KPA 4: Manage all Leases to Facilitate Efficient Business Operations
KPI
4.1. Administer, monitor and manage all new lease agreements or lease renewals by ensuring proper process followed in terms of approval, vetting of terms and conditions and final sign off obtained.
4.2. Administer and manage all Bank Guarantees required for leases by following process for preparing applications for sign off and onward processing by the relevant bank institute and final approval ofdraft guarantees.
4.3. Maintain an updated detailed lease reporting system to ensure timeous renewals within the agreed Service Level Agreement is met.
4.4. Manage all rental invoices and payments applicable to the Head Office supported sites, excluding Egoli Zone.
4.5. Ensure continuous feedback on leases are provided to all relevant stakeholders.
KPA 5: Project Management – Minor Renovations
KPI
5.1. Co-ordinate new projects/renovations within the scope of control, through the appropriate Procurement processes, project planning and project management, including order creation once project approved and awarded.
5.2. Ensure all work done on the site, has followed the necessary Safety and Environment Policies and procedures, including but not limited to Safety file approval and the issuing of work permits as and when required
5.3. Co-ordinate activities with internal and external service providers (risk assessments, induction, renovations etc.) prior to work order issued.
5.4. Ensure consistent communication is upheld between all stakeholder to align all activities within the scope of work.
5.5. Ensure work activities have minimal impact on the business operation by negotiating project activities execution with the onsite affected stakeholders and appointed service provider.
5.6. Inspect work performed in conjunction with the relevant department (Maintenance/S&E, ICT, end user).
5.7. Ensure that work is performed according to SANBS quality and safety standards, relevant regulations and legislations.
5.8. Monitor project deadlines and ensure that the work is completed timeously and within the approved budget.
5.9. Manage and obtain timeous approval against any variations that may arise against the planned projects by following the appropriate Procurement process.
5.10. Process all invoices for payment as per inspection, approval and sign off from relevant stakeholders.
KPA 6: Provide Efficient Customer Service to Internal and External Customers
KPI
6.1. Enable periodic Customer Service Surveys, both internal and external activated against the areas of support provided.
6.2. Analyse survey response, prepare improvement response plan against internal surveys and obtain response plan from external providers, monitor and ensure execution of response plan/s are done with agreed timelines and manage the same as agreed with line manager and provider.
6.3. Manage and respond to all customer service compliments, complaints and suggestions received through the service desk or any other platform as and when required.
6.4. Resolve customer queries by identifying the customer’s needs and requirements and by extracting the relevant information, and providing solutions where appropriate, or forwarding queries to the responsible party, and following up on outcome.
6.5. Maintain good relationships with all internal and external stakeholders at all times.
6.6. Ensure professional conduct is maintained at all times.
KPA 7 : People Management
KPI
7.1. Conduct performance management and monitor performance on ongoing basis through
mentoring, coaching, and reviews according to agreed timeframes and take appropriate steps to correct problems.
7.2. Track & drive individual development plans for all employee by identifying general training and employee development needs & ensuring that employees attend organised training programme.
7.3. Deal with grievances, conflict and disciplinary issues and take appropriate corrective actions in accordance with SANBS Policy on matters related to misconduct & incapacity (performance & illhealth), with a view to improving productivity.
7.4. Ensure regular two-way communication with employees on all general employees matters such as Principles of Excellence, team building, SOP’s, policy changes, etc. to ensure understanding, required competency as well as compliance with SOP criteria and Good Laboratory Practice Guidelines.
7.5. Monitor and control employee time-keeping records, general and specific absenteeism trends and
overtime worked to ensure adherence to SANBS HR policy and relevant legislation and take appropriate corrective action where necessary.
7.6. Monitor the co-ordination and control of shift exchanges and employee leave and sick leave so as to ensure the provision of adequate personnel for cost-effective running of the department and submit required documentation to HR by the agreed day of the month.
7.7. Recruitment and the selection of suitable candidates according to manpower plan R&S procedures and EE targets.
7.8. Attend information meetings and appropriate training sessions as required, to remain informed of current field-related developments, to promote knowledge sharing where relevant according to IPA specifications.
- Attention to Detail and Analytical Thinking
- Judgement and Decision Making
- Problem Solving
- Planning, Organising and Monitoring
- Drive and Belief in the Cause
- Ethical behaviour
- Excellence Orientation
- Customer Service Orientation
- Relationship Building Skills
- Teamwork
- Communication
- Business and Financial Acumen
- Contract Management Skills.
- Administration Skills.
- Logistical Management.
- Computer Literacy.
- Ability to think on his/her feet
- Motivating People
- Grade 12.
- Office Administration Diploma / Facilities Management Professional Certification or any other relevant qualification.
- 2 years’ supervisory experience in Administration / Facilities or similar environment;or
- 4 years continuous experience as Administrator or Specialist within Admin / Facilities or similar
environment.
- Computer Literacy – MS Office.
- SAP and SRM
- Health and Safety Act.
- HIRA / Permit to Work (will be advantages).
First Line Processing Supervisor
Posted 18 days ago
Job Viewed
Job Description
Job category: Health, Fitness, Medical and Optometry
Location: Roodepoort
Contract: Permanent
Business Unit: Constantia Kloof
Remuneration: R 530,872.00
EE position: Yes
IntroductionAn opportunity has become available for First Line Processing Supervisor. The Incumbent will be responsible for First Line Processing department pertaining to Processing staff,by ensuring that daily operational activities meet required standards and procedures are adhered to.
Key Performance Areas:
- First Line ProcessingOperational Objectives have been accomplished
- Quality and Risk management.
- Customer Relations
- People supervised to achive operational objectives
Cognitive
- Analytical thinking and attention to detail
- Problem solving
- Planning, organising and monitoring
Personal
- Ethical behaviour
- Personal Development
- Flexibility / Adaptability
- Drive and belief in the cause
Interpersonal
- Customer Service Orientation
- Relationship Building
- Communication
- Engaging Diversity
- Teamwork
- Knowledge Sharing
- Conflict management
Prof technical
- Systems competence
- Technical skills / Competence:
- Laboratory skills
Principles of Excellence
- Ethical behaviour
- Excellence orientation
- Teamwork
Special Requirements:
- Overtime as and when required
- Shift and weekend duties as scheduled
- Local and nation travel
- Generally physically healthy and reasonable endurance and mobility
- Detail Conscious
- HPCSA Registered Medical Technologist (Blood Transfusion).
- 2 years of Blood Transfusion experience.
- Computer Literacy in MS Word, Excel and Outlook.
- Knowledge of Standards of Practice for Blood Transfusion in SA
Special Circumstances
- Overtime as and when required.
- On call to resolve problems.
- Occasional local and national travel.
- Generally physically healthy and reasonable endurance and mobility.
Store Operations Supervisor - Roodepoort
Posted 18 days ago
Job Viewed
Job Description
Yassir is the leading super app in the Maghreb region, set to change the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco, and Tunisia , with recent expansions into France, Canada, and Sub-Saharan Africa. It is backed by around $200M in funding from VCs in Silicon Valley, Europe, and other regions.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help users pay, save, and borrow digitally.
Our mission is to help usher the continent into a digital economy era. We aim to create a marketplace that provides people with what they need while promoting social values.
We are looking for a Store Operations Supervisor to join our team in Johannesburg, Roodepoort. In this role, you will supervise, motivate, and support a team of dark store staff within a time-sensitive and demanding operational environment. You will be responsible for the day-to-day running of the dark store.
Responsibilities- Oversee the order process from receiving to dispatch.
- Manage stock operations, including stock counts, inventory check-in, and stock disposal.
- Oversee cash management.
- Supervise a team during shifts.
- Report to the Operations Manager on performance metrics and staff performance.
- Schedule shifts.
At Yassir, we believe in diversity and an inclusive culture. If you're ready to bring your unique perspective and experiences, we want to hear from you.
Join us not just to apply for a job but to be part of our journey. Let's create a better tomorrow together.
We look forward to receiving your application!
Best regards,
Your Yassir TA Team
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About the latest Supervisor Jobs in Randfontein !
Facilities and Functions Supervisor
Posted today
Job Viewed
Job Description
The Incumbent will manage the Facilities and Functions portfolio and to control the Switchboard and Reception, Facilities,condition and maintenance, Canteen; Meeting room support; Projects and administration functions within the Head Office portfolio according to policies and procedures. Provide administrative support to the Admin & Facilities Manager and extend support to the Zone Head of Admin (HOA’s) with regard to the management of outsourced services i.e. Switchboards; Cleaning, Hygiene and Pest Control; Lease management; Canteen services etc. to optimize and control costs.
KPA 1: Manage And Control The Property And Facility Condition Management To Facilitate The Efficient Operation Of The Business
KPI
1.1. Perform periodic site condition assessment in conjunction with Maintenance, Security and Safety and Environment department, prepare summary findings with corrective actions.
1.2. Obtain costing against the remedial work, identify items that can be attended to via Opex and/or Capex budget for further discussion and approval by Line Manager and execute according to risk and priority assigned.
1.3. Ensure that equipment, property maintenance and repairs are undertaken timeously by the Maintenance department or approved vendors, by coordinating with the Maintenance Department and Vendors on specific requirements.
1.4. Identify and deal with approved vendors in conjunction with the Procurement department and to assist source potential qualifying vendors.
1.5. Co-ordinate and manage office space and the planning thereof with relevant internal stakeholders, contractors, vendors, office movers, renovators, architects or any other professional services.
1.6. Plan, manage and support office moves where required by liaising with internal employees, Safety and Environment, approved contractors and vendors.
1.7. Manage the Facility equipment and coordinate timeous repairs or back up support against anybreakdown by consulting with the relevant stakeholders.
1.8. Set up agreements with suppliers in conjunction with Admin Support Supervisor and other support departments such as Procurement and Finance in support of a quick response plan to any planned or unplanned interruptions that may affect the facilities.
1.9. Ensure all work done on the site, has followed the necessary Safety and Environment Policies and procedures, including but not limited to Safety file approval and the issuing of work permits as andwhen required.
KPA 2:Manage And Control the Meeting Room and Canteen Bookings To Ensure Efficient Customer Service In Support Of The Business Requirements
KPI
2.1. Ensure all meeting rooms are inspected periodically and before and after use, initiate any repairs and maintenance to ensure all furniture, equipment, data, electrical and air conditioning is in good and safe working condition.
2.2. Update and maintain an online booking system for the booking of meeting room facilities and Canteen orders, including equipment and catering equipment.
2.3. Administer and manage the coordination of meeting rooms relating to bookings, preparing venues and servicing during functions, catering and cleaning.
2.4. Ensure that the canteen, kitchens and all common areas are equipped and maintained.
2.5. Manage and control the stock levels for each serviced area and ensure no out of stock situations.
2.6. Manage and resolve conflict between meeting organizers and service providers as and when required.
2.7. Resolve non-conformances to the relevant department for resolution.
KPA 3:Manage and Control the Facility General and Outsourced Services in terms of Switchboard and Reception, Canteen, Cleaning, Hygiene, Pest Control, General Waste, Gardening and Manage Outsourced Vendor Performance to Facilitate Efficient Operations to the Business.
KPI
3.1. Ensure that the reception employees whether permanent or relief, reflects a positive image and
maintain professional conduct at all times in support of the SANBS value and brand to both internal and external customers.
3.2. Ensure Reception is supported at all times and fully equipped and equipment maintained.
3.3. Administer, monitor and manage the Canteen, Cleaning and Hygiene, Pest Control, General Waste, Gardening Service contract performance against the Service Level Agreements in accordance to the industry standard and norms, and register any deviations with the provider and Procurement department.
3.4. Establish and maintain good relationships with suppliers and service providers.
3.5. Administer and ensure that service contracts billing and/or ad-hoc payments are reconciled and processed timeously by submitting processed invoices and/or cost re-allocation spread sheetsagainst individual cost centres to the Finance department (i.e. creation of shopping carts, follow up on purchase order creation after approval, performing confirmations and follow up on Finance verification, payment and cost re-allocation by Finance).
3.6. Manage onsite cleanliness and upkeep of the facilities or all areas (internal and external), includingbut not limited to the meeting rooms and all other shared spaces, outer buildings, grounds, etc.
3.7. Ensure a proper tracking system in place for all accounts managed.
3.8. Ensure that all filing of documentation is undertaken in an appropriate manner and up to date and easy to retrieve in support of any audits and/or any other request
KPA 4: Manage all Leases to Facilitate Efficient Business Operations
KPI
4.1. Administer, monitor and manage all new lease agreements or lease renewals by ensuring proper process followed in terms of approval, vetting of terms and conditions and final sign off obtained.
4.2. Administer and manage all Bank Guarantees required for leases by following process for preparing applications for sign off and onward processing by the relevant bank institute and final approval ofdraft guarantees.
4.3. Maintain an updated detailed lease reporting system to ensure timeous renewals within the agreed Service Level Agreement is met.
4.4. Manage all rental invoices and payments applicable to the Head Office supported sites, excluding Egoli Zone.
4.5. Ensure continuous feedback on leases are provided to all relevant stakeholders.
KPA 5: Project Management – Minor Renovations
KPI
5.1. Co-ordinate new projects/renovations within the scope of control, through the appropriate Procurement processes, project planning and project management, including order creation once project approved and awarded.
5.2. Ensure all work done on the site, has followed the necessary Safety and Environment Policies and procedures, including but not limited to Safety file approval and the issuing of work permits as and when required
5.3. Co-ordinate activities with internal and external service providers (risk assessments, induction, renovations etc.) prior to work order issued.
5.4. Ensure consistent communication is upheld between all stakeholder to align all activities within the scope of work.
5.5. Ensure work activities have minimal impact on the business operation by negotiating project activities execution with the onsite affected stakeholders and appointed service provider.
5.6. Inspect work performed in conjunction with the relevant department (Maintenance/S&E, ICT, end user).
5.7. Ensure that work is performed according to SANBS quality and safety standards, relevant regulations and legislations.
5.8. Monitor project deadlines and ensure that the work is completed timeously and within the approved budget.
5.9. Manage and obtain timeous approval against any variations that may arise against the planned projects by following the appropriate Procurement process.
5.10. Process all invoices for payment as per inspection, approval and sign off from relevant stakeholders.
KPA 6: Provide Efficient Customer Service to Internal and External Customers
KPI
6.1. Enable periodic Customer Service Surveys, both internal and external activated against the areas of support provided.
6.2. Analyse survey response, prepare improvement response plan against internal surveys and obtain response plan from external providers, monitor and ensure execution of response plan/s are done with agreed timelines and manage the same as agreed with line manager and provider.
6.3. Manage and respond to all customer service compliments, complaints and suggestions received through the service desk or any other platform as and when required.
6.4. Resolve customer queries by identifying the customer’s needs and requirements and by extracting the relevant information, and providing solutions where appropriate, or forwarding queries to the responsible party, and following up on outcome.
6.5. Maintain good relationships with all internal and external stakeholders at all times.
6.6. Ensure professional conduct is maintained at all times.
KPA 7 : People Management
KPI
7.1. Conduct performance management and monitor performance on ongoing basis through
mentoring, coaching, and reviews according to agreed timeframes and take appropriate steps to correct problems.
7.2. Track & drive individual development plans for all employee by identifying general training and employee development needs & ensuring that employees attend organised training programme.
7.3. Deal with grievances, conflict and disciplinary issues and take appropriate corrective actions in accordance with SANBS Policy on matters related to misconduct & incapacity (performance & illhealth), with a view to improving productivity.
7.4. Ensure regular two-way communication with employees on all general employees matters such as Principles of Excellence, team building, SOP’s, policy changes, etc. to ensure understanding, required competency as well as compliance with SOP criteria and Good Laboratory Practice Guidelines.
7.5. Monitor and control employee time-keeping records, general and specific absenteeism trends and
overtime worked to ensure adherence to SANBS HR policy and relevant legislation and take appropriate corrective action where necessary.
7.6. Monitor the co-ordination and control of shift exchanges and employee leave and sick leave so as to ensure the provision of adequate personnel for cost-effective running of the department and submit required documentation to HR by the agreed day of the month.
7.7. Recruitment and the selection of suitable candidates according to manpower plan R&S procedures and EE targets.
7.8. Attend information meetings and appropriate training sessions as required, to remain informed of current field-related developments, to promote knowledge sharing where relevant according to IPA specifications.
- Attention to Detail and Analytical Thinking
- Judgement and Decision Making
- Problem Solving
- Planning, Organising and Monitoring
- Drive and Belief in the Cause
- Ethical behaviour
- Excellence Orientation
- Customer Service Orientation
- Relationship Building Skills
- Teamwork
- Communication
- Business and Financial Acumen
- Contract Management Skills.
- Administration Skills.
- Logistical Management.
- Computer Literacy.
- Ability to think on his/her feet
- Motivating People
- Grade 12.
- Office Administration Diploma / Facilities Management Professional Certification or any other relevant qualification.
- 2 years’ supervisory experience in Administration / Facilities or similar environment;or
- 4 years continuous experience as Administrator or Specialist within Admin / Facilities or similar
environment.
- Computer Literacy – MS Office.
- SAP and SRM
- Health and Safety Act.
- HIRA / Permit to Work (will be advantages).
First Line Processing Supervisor
Posted today
Job Viewed
Job Description
Job category: Health, Fitness, Medical and Optometry
Location: Roodepoort
Contract: Permanent
Business Unit: Constantia Kloof
Remuneration: R 530,872.00
EE position: Yes
IntroductionAn opportunity has become available for First Line Processing Supervisor. The Incumbent will be responsible for First Line Processing department pertaining to Processing staff,by ensuring that daily operational activities meet required standards and procedures are adhered to.
Key Performance Areas:
- First Line ProcessingOperational Objectives have been accomplished
- Quality and Risk management.
- Customer Relations
- People supervised to achive operational objectives
Cognitive
- Analytical thinking and attention to detail
- Problem solving
- Planning, organising and monitoring
Personal
- Ethical behaviour
- Personal Development
- Flexibility / Adaptability
- Drive and belief in the cause
Interpersonal
- Customer Service Orientation
- Relationship Building
- Communication
- Engaging Diversity
- Teamwork
- Knowledge Sharing
- Conflict management
Prof technical
- Systems competence
- Technical skills / Competence:
- Laboratory skills
Principles of Excellence
- Ethical behaviour
- Excellence orientation
- Teamwork
Special Requirements:
- Overtime as and when required
- Shift and weekend duties as scheduled
- Local and nation travel
- Generally physically healthy and reasonable endurance and mobility
- Detail Conscious
- HPCSA Registered Medical Technologist (Blood Transfusion).
- 2 years of Blood Transfusion experience.
- Computer Literacy in MS Word, Excel and Outlook.
- Knowledge of Standards of Practice for Blood Transfusion in SA
Special Circumstances
- Overtime as and when required.
- On call to resolve problems.
- Occasional local and national travel.
- Generally physically healthy and reasonable endurance and mobility.
First Line Processing Shift Supervisor
Posted 18 days ago
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Job Description
Job category: Health, Fitness, Medical and Optometry
Location: Roodepoort
Contract: Permanent
Business Unit: Constantia Kloof
Remuneration: R 416,307.00
EE position: Yes
IntroductionThe Shift Supervisor is responsible for overseeing the daily operations of the processing laboratory during their assigned shift. This includes supervising employees, ensuring compliance with policies and procedures, and maintaining the highest standards of product quality and safety.Oversee the receipt, inspection, handling and processing of whole blood into separate components_: Ensure that all blood components are handled, stored, and processed in accordance with established procedures and guidelines.Maintain accurate and complete processing records: Oversee the maintenance of accurate and complete records of blood components processed and product disposition.Ensure proper storage and handling of blood components to mitigate loss of product and minimize risk of blood supply: Monitor the storage and handling of blood components to ensure that they are maintained at the correct temperature and handled in a way that prevents damage or contamination.Participate in quality improvement initiatives: Collaborate with other departments and teams to identify areas for improvement and implement changes to improve product quality and safety.Communicate effectively with employees and other stakeholders_: Provide clear and concise communication to employees and other stakeholders, and respond to queries and concerns in a timely and professional manner.Ensure that all automated processing equipment is maintained, serviced and calibrated according to SOP criteria and manufacturer specifications and keep accurate records of maintenance performed.Perform direct supervision of trainee employees.Perform training and sign off trainee and qualified lab assistant employees as competent.
Key Performance Areas:
- Operational Objectives
- People supervised to achive operational objectives
- Quality and Risk Management objectives
- Customer Relations
- Analytical thinking and attention to detail
- Problem solving
- Judgement and Decision Making
- Planning, organising and monitoring
- Ethical behaviour
- Personal Development
- Flexibility / Adaptability
- Drive and belief in the cause
- Customer Service Orientation
- Relationship Building
- Communication
- Engaging Diversity
- Teamwork
- Knowledge Sharing
- Conflict management
- Systems competence
- Technical skills / Competence:
- Laboratory skills
- Motivating People
- People Development
- Overtime as and when required
- Shift and weekend duties as scheduled
- Local and nation travel
- Generally physically healthy and reasonable endurance and mobility
- Detail Conscious
- Health Professions Council of South Africa (HPCSA) Registered Medical Technologist (Blood Transfusion).
- 1 Year of Blood Transfusion experience.
- SANAS documents.
- ISO15189
- Good Manufacturing Practice (GMP)
- HPCSA
- Basic Conditions of Employment Act (BCEA)
- Occupational Safety and Health (OSH) Acts