249 Store Manager jobs in Johannesburg

Company Description

A group of Luxury brands has a position available at one of their stores in Hyde Park for a Store Manager.

This is a full-time on-site role for a Retail Store Manager located in Hyde Park. The Retail Store Manager will be responsible for overseeing store operations, ensuring customer satisfaction, and managing staff. Key responsibilities include maintaining store inventory, implementing retail loss prevention strategies, handling customer service issues, and facilitating effective communication among team members. The role demands a focus on achieving sales targets and enhancing the overall customer experience.

• Experience in Customer Satisfaction and Customer Service
• Strong Communication skills
• Store Management experience
• Knowledge of Retail Loss Prevention practices
• Proven leadership and team management skills
• Ability to work in a fast-paced environment
• Relevant qualifications or certifications in retail management are a plus
• 3+ years experience in luxury Retail essential

• Mid-Senior level

• Full-time

• Sales and Business Development

• Human Resources Services

Valora is a contemporary jewellery brand offering personalised, meaningful pieces with free engraving, tarnish-free stainless steel, and waterproof designs. We are redefining everyday luxury by combining quality, accessibility, and a memorable customer experience.

We are seeking a passionate and driven Store Manager to lead our flagship Mall of Africa store. The Store Manager will be responsible for driving sales, delivering an exceptional customer experience, and leading a motivated team to embody Valora’s brand values.

• Achieve and exceed monthly sales targets and KPIs.
• Drive daily, weekly, and monthly performance through effective team motivation and coaching.
• Maximise conversion rates by creating a customer-first sales culture.

• Deliver an outstanding and personalised shopping experience for every customer.
• Ensure the store reflects Valora’s premium brand positioning at all times.
• Oversee in-store engraving and personalisation services to guarantee accuracy and quality.

• Recruit, train, and manage a high-performing sales team.
• Conduct regular coaching sessions, performance reviews, and staff development plans.
• Foster a positive, professional, and motivating work environment.

• Maintain impeccable store standards, stock levels, and product presentation.
• Ensure compliance with company policies, cash handling, and security procedures.
• Work with Head Office on new product launches, promotions, and visual updates.

• Provide accurate daily and weekly sales reports.
• Analyse store performance and identify opportunities for growth.
• Act as the main point of contact between the store and Head Office.

• Minimum 3–5 years of retail management experience (fashion, jewellery, or luxury preferred).
• Proven ability to meet and exceed sales targets.
• Strong leadership skills with experience managing a team.
• Excellent customer service and communication skills.
• Highly organised with attention to detail.
• Passionate about jewellery, fashion, and delivering a luxury retail experience.
• Flexible to work retail hours, including weekends and public holidays.

• Competitive salary + performance-based incentives.
• Staff discount on Valora jewellery.
• Training and career development opportunities.
• The opportunity to be part of a growing South African jewellery brand redefining everyday luxury.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail Luxury Goods and Jewelry

The ideal candidate is a dynamic individual who will fill the role of Store Manager, responsible for providing exemplary customer service through product showcasing and overseeing staff operations.

Responsibilities:

• Scheduling and delegating tasks to employees, monitoring their performance, and ensuring efficient store operations
• Maintaining accurate bank balances
• Conducting cash-ups, and preparing daily, weekly, and monthly reports
• Establishing strong customer relationships
• Enforcing company policies and procedures
• Addressing customer concerns both in-store and telephonically
• Fostering collaboration with various departments within the group are also vital aspects of the position

Qualification:

• Grade 12/Matric
• 5 years of previous retail management experience.
• Proficient experience in MS Office is essential.
• Sage Evolution experience will be advantageous.

Competencies:

• Proficiency in verbal and written communication
• Excellent team player with a high level of integrity and a passion for team success.
• Ability to negotiate.
• Detail Orientated
• Ability to manage time / prioritise
• Active Listening ability
• High Achiever / Results Driven
• Ability to multitask.
• Ability to work under pressure.
• Excellent analytical, problem-solving and organisational skills

Please consider your application unsuccessful if you have not received a response within two weeks of applying.

• Provide exemplary customer service through product showcasing and overseeing staff operations.
• Schedule and delegate tasks to employees, while monitoring their performance.
• Ensure efficient store operations.
• Maintain accurate bank balances and conduct cash-ups.
• Prepare daily, weekly, and monthly reports.
• Establish strong customer relationships and enforce company policies and procedures.
• Address customer concerns both in-store and over the phone.
• Foster collaboration with various departments within the group.

• 5 years of previous retail management experience will be advantageous.
• Proficient experience in MS Office is essential.
• Sage Evolution experience will be advantageous.

• Grade 12/Matric
• Retail: 5 years (Required)

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities :

Operational Management

Drive store performance to achieve and exceed sales targets.

Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

Ensure consistent implementation of merchandising and marketing standards.

Attract and retain a strong and loyal customer base.

Inventory Management

Oversee inventory controls and ensure effective stock management.

Monitor store performance in line with stock availability and customer demand.

Customer Service

Ensure exceptional customer experiences that exceed expectations.

Review and act on Mystery Shopper reports and customer feedback.

Resolve product and service-related complaints quickly and effectively.

Lead by example in reinforcing a customer-first culture among staff.

People Management

Train, develop and motivate staff to reach full potential.

Plan for succession and promote internal growth.

Manage performance consistently and fairly.

Foster a positive, engaging and productive working environment.

Administration & Compliance

Ensure strict adherence to company policies, systems, and procedures.

Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For :

Proven retail management experience

Strong leadership and people management skills

Excellent communication and organisational skills

Target and results-oriented mindset

Passion for customer service and retail excellence

Working Hours : Retail hours, including weekends and public holidays

SUMMARY : POSITION INFO :

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities :

Operational Management

Drive store performance to achieve and exceed sales targets.

Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

Ensure consistent implementation of merchandising and marketing standards.

Attract and retain a strong and loyal customer base.

Inventory Management

Oversee inventory controls and ensure effective stock management.

Monitor store performance in line with stock availability and customer demand.

Customer Service

Ensure exceptional customer experiences that exceed expectations.

Review and act on Mystery Shopper reports and customer feedback.

Resolve product and service-related complaints quickly and effectively.

Lead by example in reinforcing a customer-first culture among staff.

People Management

Train, develop and motivate staff to reach full potential.

Plan for succession and promote internal growth.

Manage performance consistently and fairly.

Foster a positive, engaging and productive working environment.

Administration & Compliance

Ensure strict adherence to company policies, systems, and procedures.

Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For :

Proven retail management experience

Strong leadership and people management skills

Excellent communication and organisational skills

Target and results-oriented mindset

Passion for customer service and retail excellence

Working Hours : Retail hours, including weekends and public holidays

We are seeking an experienced and highly motivated Luxury Fashion Store Manager to oversee the daily operations of our high-end fashion retail store. The ideal candidate should have a passion for fashion and extensive knowledge of luxury fashion brands. The candidate must be able to provide excellent customer service and manage the sales team to achieve sales targets and customer satisfaction.

Key Responsibilities:

• Oversee the daily operations of the store, including sales, inventory, merchandising, customer service, and staff management.

• Manage and lead the sales team, providing ongoing training and support to ensure they meet their sales targets and provide excellent customer service.

• Develop and implement sales strategies to increase sales and customer satisfaction.

• Analyze sales data and market trends to identify opportunities to improve sales and profitability.

• Maintain inventory levels, including ordering new merchandise and managing stock levels to minimize overstock and out of stock situations.

• Ensure the store is well-maintained, clean, and organized, creating an attractive shopping environment for customers.

• Build and maintain positive relationships with customers, vendors, and other stakeholders.

• Manage the store budget and monitor expenses to ensure profitability.

• Ensure compliance with company policies and procedures, including health and safety regulations.

Qualifications:

• 5+ years of experience in luxury fashion retail management.

• Strong leadership and team management skills.

• Excellent communication, interpersonal, and customer service skills.

• Strong analytical and problem-solving skills.

• Ability to multitask and prioritize in a fast-paced environment.

• Knowledge of luxury fashion brands and current fashion trends.

• Proficient in Microsoft Office Suite and POS systems.

• Flexibility to work weekends, holidays, and evenings as required.

• If you are passionate about luxury fashion, have a proven track record in retail management, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.