121 Customer Service jobs in Johannesburg
Customer Service
Posted 18 days ago
Job Viewed
Job Description
- At least 2 years of experience in a Customer Service Agent role
- Ability and willingness to work shift work
We are seeking a proactive, enthusiastic Customer Service Agent to join our dynamic team in the iGaming industry. This individual will provide excellent customer support to ensure players have seamless gaming experience, answering queries, resolving issues, and maintaining high standards of service. The ideal candidate has a passion for helping others, thrives in fast-paced environments, and is excited to be part of a vibrant, customer-centric team.
Key Responsibilities:- Provide World-Class Service: Deliver exceptional customer service to players across agreed communication channels including email and live chat.
- First Contact Resolution: Strive for immediate resolution of all player queries and concerns, aiming for satisfaction on first contact.
- Handle Player Queries: Manage incoming player queries, ensuring responses are timely, professional, and aligned with company service standards.
- Monitor Player Satisfaction: Keep track of player engagement and satisfaction, ensuring their experience is continually enhanced by identifying improvements and making recommendations to the CS Manager and/or Team Lead.
- Internal Collaboration: Work closely with senior agents, managers, and other departments to resolve player-related issues and escalate when necessary.
- Real-time Systems: Awareness of internal systems and notify management of any potential issues, ensuring all systems run smoothly during each shift.
- Competitor Analysis: Conduct competitor analysis on customer service practices and propose improvements to maintain the company’s competitive edge.
- Quality Assurance: Ensure all communications with players meet the highest quality standards and comply with company policies and procedures.
- Documentation and Reporting: Ensure all player interactions and feedback are accurately documented and reported in internal systems, following company protocols.
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.
- Experience within Customer Service.
- Flexibility: Ability to work shifts, weekends, and holidays as required, ensuring 24/7 support coverage
- Team player: Collaborative mindset, with experience working with cross-functional teams (e.g., product, marketing, and compliance teams).
- Fluent English – both written and spoken.
- Proven planning and organisational skills.
- Experience in customer service within a large volume call center environment, experience in gaming or a related industry is an advantage.
- Strong passion for customer service and creating lasting relationships with players
- Ability to stay informed about industry trends and competitors
- Energetic, dynamic, and enthusiastic about providing excellent service
- Familiarity with CRM software, live chat platforms, and basic troubleshooting; experience with iGaming platforms is advantageous
- The ideal candidate will be a self-motivated energetic individual
- Requires a target driven individual
- Effective and well-developed communication skills are a prerequisite for the role, both written and verbal
- Innovation and ability to think “outside the box”
- Strong work ethic
- Ability to thrive in a fast-paced environment and value attention to detail
- Candidates have a level of understanding people maintaining a positive, empathetic attitude toward players and team members
- Change management: Ability to deal with high levels of change and continuing to stay motivated, focused and results driven
- FUN and high energy!
- Managerially Accountable to: Customer Service Manager and CS Team Leads
Customer Service Representative
Posted today
Job Viewed
Job Description
Join to apply for the Customer Service Representative role at Concentrix Limited Company
Join to apply for the Customer Service Representative role at Concentrix Limited Company
Job Description
salary of R9,524.
- Have a minimum of 6 months international Contact Centre experience (essential)
- Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
- Matric
- Ability to work shifts aligned to US business hours (Night shift)
- Proficient in English verbal communication
- Are self-motivated and highly responsible
Job Title
Customer Service Representative
Job Description
Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R9,524.
This role at Concentrix is a great match if you:
- Have a minimum of 6 months international Contact Centre experience (essential)
- Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
- Matric
- Ability to work shifts aligned to US business hours (Night shift)
- Proficient in English verbal communication
- Are self-motivated and highly responsible
In this role, we offer benefits that help you support your unique lifestyle:
- A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
- Fantastic Employee Assistance Programme (EAP)
- Additional bonus earning potential up to R4,500
- Medical aid for main member/Medical Insurance for main member and two dependents
- Subsidized transport
- Provident/Pension Fund
- Taking ownership of high profile, escalated cases from beginning to resolution
- Manage work order within business SLA's
- Consistently applying agreed behavioural and compliance standards
- Sharing knowledge and skills with other members of the team
- Communicating new information that is relevant to the campaign to colleagues, customers and managers
- Developing and maintaining current knowledge of the campaign
- Ensuring first contact resolution at all times
- Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
- Providing excellent customer experiences at all times
- Verifying and updating customer information
- Proactively offer solutions to any issues or concerns that customers might face
We’re expanding our Customer Service Representative team at Concentrix, and we are seeking night owls to support a US campaign. Working from our bustling Braamfontein office, you’ll be working on site between 2pm and 4am.
Are you ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
Eligibility to work
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Johannesburg - 33 Princess of Wales Street, Parktown, Johannesburg
Language Requirements
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Apply NowSeniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Concentrix Limited Company by 2x
Get notified about new Customer Service Representative jobs in Johannesburg, Gauteng, South Africa .
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#J-18808-LjbffrCustomer Service Representative
Posted today
Job Viewed
Job Description
Join to apply for the Customer Service Representative role at Webhelp Enterprise
Join to apply for the Customer Service Representative role at Webhelp Enterprise
Job Description
salary of R9,524.
- Have a minimum of 6 months international Contact Centre experience (essential)
- Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
- Matric
- Ability to work shifts aligned to US business hours (Night shift)
- Proficient in English verbal communication
- Are self-motivated and highly responsible
Job Title
Customer Service Representative
Job Description
Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R9,524.
This role at Concentrix is a great match if you:
- Have a minimum of 6 months international Contact Centre experience (essential)
- Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
- Matric
- Ability to work shifts aligned to US business hours (Night shift)
- Proficient in English verbal communication
- Are self-motivated and highly responsible
In this role, we offer benefits that help you support your unique lifestyle:
- A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
- Fantastic Employee Assistance Programme (EAP)
- Additional bonus earning potential up to R4,500
- Medical aid for main member/Medical Insurance for main member and two dependents
- Subsidized transport
- Provident/Pension Fund
- Taking ownership of high profile, escalated cases from beginning to resolution
- Manage work order within business SLA's
- Consistently applying agreed behavioural and compliance standards
- Sharing knowledge and skills with other members of the team
- Communicating new information that is relevant to the campaign to colleagues, customers and managers
- Developing and maintaining current knowledge of the campaign
- Ensuring first contact resolution at all times
- Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
- Providing excellent customer experiences at all times
- Verifying and updating customer information
- Proactively offer solutions to any issues or concerns that customers might face
We’re expanding our Customer Service Representative team at Concentrix, and we are seeking night owls to support a US campaign. Working from our bustling Braamfontein office, you’ll be working on site between 2pm and 4am.
Are you ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
Eligibility to work
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Johannesburg - 33 Princess of Wales Street, Parktown, Johannesburg
Language Requirements
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Apply NowSeniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Outsourcing and Offshoring Consulting
Referrals increase your chances of interviewing at Webhelp Enterprise by 2x
Get notified about new Customer Service Representative jobs in Johannesburg, Gauteng, South Africa .
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Graduate Opportunity - Client Service Consultant: CommunicationRand West City, Gauteng, South Africa 1 week ago
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Service Planner Global Grade 09 ReadvertisedBoksburg, Gauteng, South Africa 4 weeks ago
Customer Engagement Consultant (Somali Speaking) Service Planner Global Grade 09 ReadvertisedBoksburg, Gauteng, South Africa 3 days ago
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Johannesburg, Gauteng, South Africa 2 hours ago
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Soweto, Gauteng, South Africa 2 hours ago
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#J-18808-LjbffrCustomer Service Administrator
Posted today
Job Viewed
Job Description
ROLE PURPOSE
To maintain a complete and accurate client database, and to provide administration services to the defined sales and service team. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
ROLE PURPOSE
To maintain a complete and accurate client database, and to provide administration services to the defined sales and service team. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
KEY RESPONSIBILITIES include the following. Other duties may be assigned.
- Maintains regular telephonic contact with a defined portfolio of clients to update records, maintain relationships and achieve growth of service offerings.
- Captures and maintains accurate client information on the Metrofile system.
- Extracts service data from the system for the sales teams for sales and services purposes.
- Prepares index reports and any ad hoc reporting requests on new documentation received for delivery to clients.
- Accurately files client contracts and related information on an ongoing basis.
- Conduct telesales activities for Category D & T clients.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Post Matric Certificate/Diploma in Customer Service Management/Customer Relationship Marketing/ Sales/ Marketing Management
- Bachelor’s Degree preferred
- At least 2-3 years solid experience in a customer service/ retail environment /logistics/warehousing/supply chain
- Must have experience with capturing orders onto a database system
- Excellent command of the English language
- Strong Excel skills
- Must have excellent communication and interpersonal skills
- Must be customer focused
- Must pay attention to detail
- Must be a team player
- Must be able to work independently and adhere to deadlines and strict turnaround times
- Must have business acumen and be able to communicate at all levels
- Must be professional at all times
- Must be highly computer literate
- Demonstrate excellent organisational and problem-solving skills
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Information Services
Referrals increase your chances of interviewing at Metrofile by 2x
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#J-18808-LjbffrCustomer Service Specialist
Posted today
Job Viewed
Job Description
Direct message the job poster from Facilities Management Company
MD - Verve Global Recruitment at Verve Global RecruitmentAbout the Company : A leading facilities management company that provides a wide range of services for corporate, commercial, and retail clients throughout South Africa has an exciting opportunity for a dedicated and meticulous Client Service Specialist to join their team.
About the Role : As a dedicated and meticulous Client Services Specialist, you will be responsible for delivering exceptional client support and administration. This pivotal role is the first point of contact for new clients, ensuring a smooth and positive onboarding experience. The role entails a wide range of administrative and client-facing tasks, acting as a crucial link between clients and various internal departments.
Responsibilities :
- Client Onboarding and Management : Process new client applications, set up accounts, and conduct welcome orientations. You'll manage client profiles, ensuring all data is accurate, secure, and up to date across all systems, and also handle the termination of client contracts.
- Daily Client Support : Serve as the primary contact for client inquiries, requests, and concerns. You'll process orders and transactions, schedule bookings, and prepare materials for client meetings.
- Administrative and Data Management : Manage both physical and digital files, capture all client-related data, and draft essential communications like letters and emails. You'll also be responsible for organizing and filing financial documents.
- Collaboration and Problem-Solving : Work closely with other departments and support client relationship managers. You'll proactively identify potential issues and address client complaints efficiently to ensure a high level of satisfaction.
Qualifications :
- Proven experience in a client-facing or administrative role.
- Proactive problem-solver.
- Exceptional organizational skills and attention to detail.
- Strong communication and interpersonal skills.
- Proficiency in data entry and managing digital and physical files.
- Ability to work independently and as part of a team.
- A proactive attitude and the ability to solve problems effectively.
Required Skills :
- Proven experience in a client-facing or administrative role.
- Proactive problem-solver.
- Exceptional organizational skills and attention to detail.
- Strong communication and interpersonal skills.
- Proficiency in data entry and managing digital and physical files.
- Ability to work independently and as part of a team.
- A proactive attitude and the ability to solve problems effectively.
Work Model: On-site - Monday to Friday
Office Location: Fourways - close to Lanseria Airport.
Work Hours: 07:00 to 16:00 OR 08:00 to 17:00 - depending on employee’s preference.
If you are a highly organized individual who thrives in a fast-paced environment and you’re committed to providing outstanding client service, we encourage you to apply.
Seniority level- Seniority level Associate
- Employment type Full-time
- Job function Customer Service and Administrative
- Industries Facilities Services
Referrals increase your chances of interviewing at Facilities Management Company by 2x
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#J-18808-LjbffrCustomer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Ongoing Promo Training at Office Beacon – Apply Now!
We’re running a 3-month on-site training program at Office Beacon. During this period, you’ll gain hands-on experience, and some candidates will be placed with clients in permanent positions after training.
We’re currently looking for:
Customer Service Representatives (CSR)
Sales Representatives
Bookkeepers / Accounting Clerks (knowledge of Zoho & QuickBooks required)
Account Managers
Essential Requirements for All Roles:
- Minimum 12 months relevant work experience in the role you’re applying for
- Knowledge of Slack, G-Suite, and Microsoft Office
- South African Citizen with a valid South African ID
- Must live within 40km of Sandton or Auckland Park
- Reliable transport to the office (we provide one-way transport home )
- Available to work USA hours : 3:00 PM – Midnight (on-site only)
Salary Range: R10,800 – R22,000 per month (depending on experience)
Previous payslip will be required
How to Apply:
Send a 1–2 minute video introducing yourself along with your CV to .
Your application will be assessed based on your video .
If your video is too large, upload it to Google Drive and share the link in your email.
#J-18808-LjbffrCustomer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Apply Now
Job Title
Customer Service Representative
Job Description
Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R9,524.
This role at Concentrix is a great match if you:
- Have a minimum of 6 months international Contact Centre experience (essential)
- Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
- Matric
- Ability to work shifts aligned to US business hours (Night shift)
- Proficient in English verbal communication
- Are self-motivated and highly responsible
In this role, we offer benefits that help you support your unique lifestyle:
- A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
- Fantastic Employee Assistance Programme (EAP)
- Additional bonus earning potential up to R4,500
- Medical aid for main member/Medical Insurance for main member and two dependents
- Subsidized transport
- Provident/Pension Fund
- Taking ownership of high profile, escalated cases from beginning to resolution
- Manage work order within business SLA's
- Consistently applying agreed behavioural and compliance standards
- Sharing knowledge and skills with other members of the team
- Communicating new information that is relevant to the campaign to colleagues, customers and managers
- Developing and maintaining current knowledge of the campaign
- Ensuring first contact resolution at all times
- Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
- Providing excellent customer experiences at all times
- Verifying and updating customer information
- Proactively offer solutions to any issues or concerns that customers might face
We’re expanding our Customer Service Representative team at Concentrix, and we are seeking night owls to support a US campaign. Working from our bustling Braamfontein office, you’ll be working on site between 2pm and 4am.
Are you ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
Eligibility to work
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Johannesburg - 33 Princess of Wales Street, Parktown, Johannesburg
Language Requirements
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Apply Now #J-18808-Ljbffr
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Customer Service Consultant
Posted 3 days ago
Job Viewed
Job Description
To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc.) by facilitating query resolution, processing customer requests, and managing customer expectations.
Responsibilities :
- Drive significant growth and profitability in the context of cost management.
- Deliver exceptional service that exceeds customer and stakeholder expectations through proactive, innovative, and appropriate solutions. Manage SLAs with internal and external service providers.
- Engage with customers professionally as specified in the service standards. Ensure customers’ needs and expectations are understood. Process customer requests efficiently and effectively.
- Resolve all customer queries within agreed timelines.
- Build and maintain relationships with internal and external parties to support the business strategy.
- Maintain expert knowledge of products, including pricing, application procedures, processing, and timelines, to achieve relevant product and service targets.
- Provide efficient administrative support through careful and timely planning, reporting, and updating of all related information and systems relevant to customer queries/requests.
- Comply with governance standards in terms of legislative and audit requirements.
- Track, control, and influence business activities to increase sales and service efficiencies.
- Manage personal development to enhance competencies.
Customer Service Officer
Posted 8 days ago
Job Viewed
Job Description
BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY
Deutsche Post DHL Group is the world’s leading logistics and mail company.
We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.
Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.
And not just for our customers, but for every member of our Group too.
At DHL Supply Chain South Africa, we’re looking for …
Vacancy
Customer Service Officer (Kellanova Boksburg)
Job Purpose
To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence
Key areas of responsibility include:
Proactive day to day order management:
- Ensure that all orders received on or before 15h30 are processed on day received.
- All orders received post 15:30 to be captured the following day
- Communicate any changes with Vital and CCT
- Management of Special Request processes
- Removal of all 1970 Errors
- Saving of orders on P-Drive
- Laison of EDI rejections, Late orders, Late bookings, unclear order copies and Pricing
- Locate orders for delivery on designated days
- Management of Pallets Configuration
ZOA and Order Management:
- ZOA reports to be managed at a minimum of 3 times per day, orders on hold, shipping requirements pricing, etc
- Manage outstanding orders and reports
S tock Management:
- Management of Cut Authorization processes.
- Check stock availability and co-ordinate urgent deliveries where nominated delivery days were missed
- Ensure stock allocation per customer order
- Escalation of all price variances between SAP and Customer Copy to KAM
- Sales Coordination via email with needed refreshing of order being completed
Uplifts:
- Accurate management of uplift process
- Management of Customer Service order return-related processes in line with reason codes in conjunction with GRA department
- Management and implementation of customer requirement per key identified customers
- VA05(daily and/or weekly where applicable)
- Daily Order Analysis
- Strike Rate report submitted weekly for PnP and Makro clients
- Report sent weekly on Fridays
- Zoo report updated daily
Ad hoc
- Raise any potential issues to other areas of the business and proactively resolve any issue raised
- Communicate to relevant customs and stakeholders efficiently and timeously
- Provide feedback on delivery issues to customers efficiently and timeously
- Handling of all customer complaints effectively and timeously
- Building of required key stakeholder relationships in relevant departments to manage queries
- Tracking of Orders as and when requested
Competencies & Skills .
- Maintains effective relationships with customers
- Develops / Delivers high quality / innovative products, services or solutions
- Focuses on customer needs and gains their commitment
- Gains management / colleague support to meet customer needs
- Ensures strategies / plans are aligned and reflect others' views
- Develops strategies / plans aligned to broader organizational strategy
- Communicates strategy
- Establishes clear, challenging and achievable objectives
- Aligns resources and the organization within own area of responsibility to achieve objectives
- Regularly reviews and communicates progress against objectives and adjusts as needed
- Champions continuous improvement and innovation
- Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others
- Provides candid / regular feedback
- Supports the development of others
- Inspires others to develop themselves
- Conveys a clear sense of personal goals and values
- Actively seeks feedback to improve performance
- Develops new skills and modifies behaviors based on feedback
- Takes personal responsibility for career and development
Skills/Experience
- Matric
- 2-3 Years CSO experience in warehousing/logistics
- Good understanding of SAP systems, Excel & Word
- Ability to follow work procedure and safety rules
- Ability to work in a pressurized environment
Qualifications
- Customer focus
- Interpersonal relations
- Communication - verbal and written
- Listening skills
- Planning & organisation
- Developing self
- Initiative
- Impact & influence
- Information seeking
- Achievement drive
- Follow through on order, query and feedback
- Team work
- Follow through on order, query and feedback
- Answer all calls in a professional manner
- Maintain a professional image at all times
- Orders are taken in a professional manner
- Commitment to work with in Kellogg's/DHL values
- Effective customer relationships with internal and external customers
- Ensure that all orders received by 15h30 are processed each day
- Ensure that all processed orders are "clean" to enable system release
Languages
- English verbal and written.
Customer Service Officer
Posted 8 days ago
Job Viewed
Job Description
Deutsche Post DHL Group is the world’s leading logistics and mail company.
We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.
Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.
And not just for our customers, but for every member of our Group too.
At DHL Supply Chain South Africa, we’re looking for… Vacancy Customer Service Officer (Kellanova Boksburg) Job PurposeTo proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence.
Key areas of responsibility include: Proactive day to day order management:- Ensure that all orders received on or before 15h30 are processed on the day received.
- All orders received post 15:30 to be captured the following day.
- Communicate any changes with Vital and CCT.
- Management of Special Request processes.
- Removal of all 1970 Errors.
- Saving of orders on P-Drive.
- Liaison of EDI rejections, Late orders, Late bookings, unclear order copies, and Pricing.
- Locate orders for delivery on designated days.
- Management of Pallets Configuration.
- Manage ZOA reports at a minimum of 3 times per day, including orders on hold, shipping requirements, pricing, etc.
- Manage outstanding orders and reports.
- Management of Cut Authorization processes.
- Check stock availability and coordinate urgent deliveries where nominated delivery days were missed.
- Ensure stock allocation per customer order.
- Escalate all price variances between SAP and Customer Copy to KAM.
- Coordinate sales via email with needed order updates.
- Manage uplift process accurately.
- Manage customer service order return processes in line with reason codes in conjunction with GRA department.
- Manage and implement customer requirements for key identified customers.
- VA05 (daily and/or weekly where applicable).
- Daily Order Analysis.
- Weekly Strike Rate report for PnP and Makro clients.
- Weekly report sent on Fridays.
- Zoo report updated daily.
- Proactively raise and resolve issues within the business.
- Communicate effectively with customs and stakeholders.
- Provide timely feedback on delivery issues and handle customer complaints.
- Build key stakeholder relationships to manage queries.
- Track orders as requested.
- Maintain effective relationships with customers.
- Develop and deliver high-quality, innovative solutions.
- Focus on customer needs and gain commitment.
- Support team and organizational strategies.
- Communicate strategy and establish clear objectives.
- Align resources and review progress regularly.
- Champion continuous improvement and innovation.
- Inspire results through empowerment and recognition.
- Provide regular feedback and support development.
- Convey personal goals and values.
- Seek feedback and develop new skills.
- Take responsibility for personal career development.
- Matric qualification.
- 2-3 years CSO experience in warehousing/logistics.
- Good understanding of SAP, Excel, and Word.
- Ability to follow procedures and safety rules.
- Ability to work under pressure.
- Customer focus, interpersonal skills, communication skills, listening skills, planning, and organization.
- Initiative, impact and influence, information seeking, achievement drive.
- Follow through on orders and queries, teamwork, professional communication.
- Commitment to DHL values and building effective customer relationships.
- English (verbal and written).