27 Quality Manager jobs in Durban

The purpose of the job is to lead external quality and projects for the business unit and support in coordinating SHE compliance.

• National Diploma in Quality Management or Engineering
• National Diploma in Safety Management or relevant experience in SHE management
• Trained Auditor ISO 9001:2015, IATF 16949:2016 & VDA 6.3:2016
• 6 years’ experience in a similar role within the Automotive Industry

Quality Strategy:

• Develop the Total Quality Strategic Plan and ensure implementation for the Business Unit
• Support the business unit in driving down external PPM and maintaining good customer relationships

Quality Management:

• Manage requirements related to Quality and other standards (IATF 16949:2016, ISO 9001:2015 & VDA 6.3:2016).
• Lead quality meetings and report on external customer satisfaction
• Lead project management for each site and overall business unit
• Manage and improve relationships with all customers

Quality Assurance:

• Support the business unit in ensuring that IATF 16949 certification is upheld
• Develop and approve Quality Procedures and Policies for the Business Unit

Audits:

• Support and give plants direction during external quality audits

Information Management and Direction Focusing:

• Conduct business unit management reviews.

Advanced Product Quality Planning (APQP):

• Manage the contract review process.
• Develop an updated Continuous Improvement Plan.

People Management:

• Ensure a safe, secure and legal working environment.
• Manage individual, team and departmental performance to achieve organizational objectives.
• Compile and update Performance Contracts and Individual Development Plans and facilitate individual career path planning.
• Determine the training needs of the Department.
• Conduct Performance Reviews and manage sub-standard performance.
• Coach and counsel people to ensure improved performance levels
• Ensure discipline is maintained in department (absenteeism, lateness, overtime, misconduct, etc.)
• Resolve grievances and disputes

SHE:

• Lead divisional health and safety meetings
• Assist with the implementation of new or existing SHE related legislation, rules and company standards
• Assist in preparing and coordinating the yearly SHE action plan and longer-term SHE roadmap
• Monitor and manage all SHEQ compliance and improvements across the business unit

Finance:

• Support all initiatives to drive down cost through better quality
• Budgeting of annual quality and safety compliance items

Our client is a subsidiary of a larger listed holding company, and one of South Africa’s largest manufacturers. They currently seek your quality expertise to lead external quality and projects for the Business Unit and support in co-ordinating SHE compliance.

• National Diploma in Quality Management or Engineering.
• National Diploma in Safety Management or relevant experience in SHE Management.
• Trained Auditor ISO 9001;2015; IATF 16949:2016 & VDA 6.3:2016.
• Min 6 years’ experience in a similar role within the Automotive Industry.

• National Diploma in Quality Management or Engineering.
• National Diploma in Safety Management or relevant experience in SHE Management.
• Trained Auditor ISO 9001;2015; IATF 16949:2016 & VDA 6.3:2016.
• Min 6 years’ experience in a similar role within the Automotive Industry.

• Report to the Managing Director:
  • Quality Strategy:
    • Develop the Total Quality Strategic Plan and ensure implementation for the Business Unit.
    • Support the BU in driving down external PPM and maintain good customer relationships.
  • Quality Management:
    • Manage requirements related to Quality and other standards (IATF 16949:2016, ISO 9001:2015 & VDA 6.3:2016).
    • Lead quality meetings and report on external customer satisfaction.
    • Lead project management for each site and overall business unit.
  • Quality Assurance:
    • Support the BU in ensuring that IATF 16049 certification is upheld.
    • Develop and approve Quality Procedures and Policies.
  • SHE:
    • Lead divisional health and safety meetings.
    • Support management in delivering SHE objectives.
    • Assist with the implementation of new or existing SHE related legislation, rules and company standards.
    • Assist in preparing and co-ordinating the yearly SHE action plan and longer term SHE roadmap.
    • Monitor and manage all SHEQ compliance and improvements.
  • Finance:
    • Support all initiatives to drive down cost through better quality.
    • Budget annual quality and safety compliance items.
  • Audits:
    • Develop audit plans.
    • Support and give plants direction during external quality audits.
  • Information Management and Direction Focussing:
    • Conduct BU management reviews.
  • Advanced Product Quality Planning (APQP):
    • Manage the contract review process.
  • Continuous Improvement:
    • Develop an updated Continuous Improvement Plan.
  • Staff Management:
    • Manage individual, team and departmental performance.
    • Compile and update Performance Contracts and Individual Development Plans and facilitate individual career path planning.
    • Conduct Performance Reviews and manage substandard performance.
    • Coach and counsel people to ensure improved performance levels.
    • Resolve grievances and disputes.

Position Profile / Job Description
Position Title
Quality Assurance Manager
Functional Department
Quality Assurance – Pinetown Division
Position reporting to
Plant Manager – Pinetown Division
Required Minimum Qualifications
Grade 12 plus a recognized Total Quality Management (TQM) systems related and / or tertiary technical qualification; Quality and Mechanical Engineering qualifications preferred; Senior management experience in a similar position and in the automotive industry. (Engine components experienced preferred). Computer literacy, especially Microsoft Packages.
People Management Skills, Negotiation Skills, Facilitation Skills, Empathy, Business Acumen, Communication Skills, Strong Interpersonal Skills, Attention to Detail, Ethics, Confidentiality, Project Management Skills, Analytical Acumen.
Required Minimum Work Experience
5 – 6 years Quality Managerial / Supervisory / Specialist experience, preferably in a Manufacturing Environment. Excellent understanding of the Motor Industry Quality standards, Policies & Procedures, Union Experience.
Administration Level
Band 10
GENERIC
NO.
KEY PERFORMANCE AREA
PERFORMANCE OUTCOMES
Competencies Required
SKILLS
ATTRIBUTES
Manufacturing Inspection
To ensure adherence to Quality Control System.

• The Quality Control system is maintained in order to meet company and customer standards.
• Variances from Quality standards of components are identified and reported.
• Causes of deviation from standard are established and corrected.
• Customer complaints are investigated with corrective actions taken.
• Produce G8D and other relevant reports on causes of failure and required actions required actions.
• Scrap and rework targets are achieved.
• Ensure dimensional measuring equipment is calibrated at due intervals.
• Ensure benchmark sampling plan is utilised where relevant.
• Ensure swift turnaround times on support tests and measurements for special processes.
• Review all quality trends and metrics and make recommendations for improved focus.
• Ensure data collection systems are in place and data submitted on time for reporting purposes.
• Ensure Inspectors and Operators are fully trained and Skills Matrix updated.
• Ensure 5S is practised at the workstations.
• Attention to detail
• Knowledge of Quality principles and standards
• Lateral thinking
• Communication
• Facilitation
• Objectivity
• Ethics
• Analytical
• Systematic
• Initiative
• Pro-activeness

Bought-out Material and components
To ensure that all materials produced & supplied meet customer specifications.

• Bought-out materials and finished goods are inspected according to inspection instructions and records maintained.
• Out of specification findings are reported immediately.
• Rejected product is quarantined.
• Supplier is informed of concern via Purchase Planning Clerk.
• Defective material reporting to be appropriately circulated.
• Attention to detail
• Knowledge of Quality principles and standards
• Familiarity of Customer specifications
• Communication
• Facilitation

Quality Assurance system
To ensure that customer and company standards are maintained.

• Identify all current external (Customer & Corporate) QMS requirements and incorporate these into the appropriate documentation. Initiate a formal review twice per year.
• Implement and drive a programme of Systems, Process, Dock and Packaging audits. Communicate audit findings in an accurate, detailed and timely manner. Schedule follow-up audits to ensure findings are closed out within defined time scales.
• Drive identified methodologies for problem solving.
• Issue non- conformance reports where appropriate for product, process and system non-conformances. Confirm permanent closeout, and suitability of corrective action on all reports within stipulated time frames.
• Achieve targeted objectives with regard to PPM's and number of quality concerns for internal as well as our customers.
• AITF16949, ISO9001, VDA6.1 & BSI – Ensure ongoing organisational compliance with the quality management system requirements / periodic Management reviews
• Scrap Rate – Reduce and maintain internal scrap rate at less than objective target – commitment to corporate year on year scrap reduction goals.
• Maintain a suitable Gauge R&R system and supporting calibration system.
• Training – Define and rollout organisational training plan for Quality Policy, Quality Awareness, SPC, Core Tools, Care and Use of Inspection Measuring Equipment and disciplined problem solving. Plan quality-training activities together with production to minimise impact on production activities.
• Communication – Drive continuous improvement in quality. Communicate key quality metrics throughout the organisation.
• Quality System Review – Co-ordinate, Chair, distribute minutes and follow-up on required actions.
• Customer Communication – Respond to all customer enquiries and alerts on the day of receipt.
• Ensure Process Flow Charts, Control Plans, Inspection Instructions and Quality Plans are updated at least once per annum.
• Attention to detail
• Knowledge of Quality principles and standards
• Familiarity of Customer specifications
• Communication
• Facilitation Skills

S.P.C.
To ensure that special processes are in control using the SPC tool.

• SPC programme implemented where required.
• Identified employees are trained.
• Programme is monitored & expanded where necessary.
• Initiate improvement actions where CP/CPK values do not meet customer /corporate defined values.
• Attention to detail
• Communication

Warranty Claims
To ensure that product quality or functional concerns are actioned timeously.

• Investigate and produce reports on causes of failure.
• Liaise with Development or Process on required re-design or upgrade of product.
• Action orientation
• Facilitation Skills
• Communication

Quality Budget
Monitor and control all expenses

• Budget is submitted for approval by due date.
• Budgeted expenses are maintained per monthly printout.
• Monitor overtime and keep within budgeted allowance
• Business and Basic Financial acumen

Management of Employees
Monitor subordinate critical performance objectives are met.

• Establish performance charters for each employee.
• Performance review is done at least once per annum.
• Personal improvement plans are established where required.
• Personal development plans are established where required.
• Monitor absenteeism is within target levels.
• Hold weekly team talks.
• Multi-Skilling – Drive the process actively supporting the "buddy" system of training.
• Communication
• Interpersonal Skills
• Assertiveness
• Coaching Skills
• Facilitation

NON GENERIC
NO.
KEY AREA
PERFORMANCE OUTCOMES
Skills
ATTRIBUTES
Quality Related Projects

• Manage and carry out any other Quality related projects as may be assigned from time to time.
• Project Management Skills

Initiative

Quality Assurance

• Ensure accuracy and always endeavour to "do it right first time"
• Keep adequate records for quality assurance purposes
• Ensure that work standards / specifications are met at all times as required in terms of the Company's Quality Manual
• Where findings are made following periodic quality audits, put counter-measures in place and ensure that corrective actions are taken timeously
• Knowledge and Understanding of the BSI and AITF Quality Management principles

Attention to detail

Neatness

COVID-19

• Wear Face Mask correctly at all times, covering both the mouth and nose;
• Wash hands regularly with water and soap or sanitisers available at strategic points in the work place;
• Practice social distancing;
• Disclose any symptoms that you may have to the designated officials of the Company
• Observe and ensure compliance with any other restrictions as imposed by Government at all times
• Develop and continuously improve COVID-19 Policy
• Understanding of the Disaster Management Act and the Associated Regulations
• Understanding of the Company's Disciplinary Procedure

Initiative

Compliance

Leadership

POPI Act

• Ensure that any private and confidential information of the Company, colleagues, and peers is not disclosed without consent
• Understanding of the POPI Act No. 4 of 2013

Alertness

Compliance

Queries

• Deal effectively with any queries that may arise relating to job scope.
• Problem Solving Skills

NOTE:
Any infringement of the Company's rules and / or failure to execute the core duties as outlined on this Job Description could result in corrective measures instituted in terms of the Company's established procedures.

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Quality Manager TQM – Durban

Salary: Market Related, Permanent with benefits

Purpose of Position:

Complement Recruitment are recruiting for a Quality Manager TQM from the automotive manufacturing sector, based in Cato Ridge, eThekwini, Durban.

Recruiter:

Complement Recruitment

Job Ref:

TQMMD

Date posted:

Tuesday, June 24, 2025

Location:

Durban, South Africa

Salary:

Negotiable, Permanent (with Benefits)

SUMMARY:

APPLY NOW

POSITION INFO:

Quality Manager TQM – Durban

Salary: Market Related, Permanent with benefits

Purpose of Position:

Complement Recruitment are recruiting for a Quality Manager TQM from the automotive manufacturing sector, based in Cato Ridge, eThekwini, Durban.

Apply Directly for this Job by clicking here -
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The%20Quality%20Manager%20-%20TQM%20(Total%20Quality%20Management)%20will%20oversee%20the%20development%20and%20implementation%20of%20our%20quality%20management%20strategy,%20ensuring%20products,%20services,%20and%20processes%20meet%20company%20and%20global%20standards.%20They%20lead%20initiatives%20to%20improve%20quality,%20focusing%20on%20customer%20satisfaction%20and%20continuous%20improvement.%20This%20role%20requires%20strong%20leadership,%20communication,%20and%20analytical%20skills,%20as%20well%20as%20a%20deep%20understanding%20of%20quality%20management%20principles%20and%20methodologies.

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Minimum Requirements Qualifications And Skills

• Grade 12; National Diploma or Bachelor'''s Degree in Industrial Engineering preferred; Operations and Quality management
• Short Courses or Certifications in 5S; Six Sigma; Lean; ISO; OHS and related
• 5+ years experience in quality management, with experience in a leadership role preferred
• Valid Drivers License, own transport
  
  

• Ensuring Compliance - Ensuring products and processes adhere to both internal and external quality standards and regulations.
• Leading Quality Improvement Initiatives - Identifying areas for improvement, developing and implementing solutions, and monitoring their effectiveness.
• Managing Quality Control - Overseeing inspections, testing, and other quality control activities to identify and address defects.
• Data Analysis and Reporting - Collecting, analysing, and interpreting quality data to identify trends, root causes, and areas for improvement.
• Training and Development - Educating employees on quality standards, procedures, and best practices.
• Collaboration and Communication - Working with various departments and stakeholders to promote a quality-focused culture and ensure alignment on quality goals.
• Performance Monitoring - Tracking and reporting on key quality metrics to assess performance and identify areas for improvement.
• Auditing - Conducting internal audits to ensure compliance with quality standards and identify areas for improvement.
• Problem Solving - Leading teams to resolve quality issues and implement corrective and preventative actions.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Quality Assurance
• Industries Advertising Services

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Our client is a subsidiary of a larger listed holding company, and one of South Africa’s largest manufacturers. They currently seek your quality expertise to lead external quality and projects for the Business Unit and support in co-ordinating SHE compliance.

• National Diploma in Quality Management or Engineering.
• National Diploma in Safety Management or relevant experience in SHE Management.
• Trained Auditor ISO 9001;2015; IATF 16949:2016 & VDA 6.3:2016.
• Min 6 years’ experience in a similar role within the Automotive Industry.

• National Diploma in Quality Management or Engineering.
• National Diploma in Safety Management or relevant experience in SHE Management.
• Trained Auditor ISO 9001;2015; IATF 16949:2016 & VDA 6.3:2016.
• Min 6 years’ experience in a similar role within the Automotive Industry.

• Report to the Managing Director:
• Quality Strategy:
  • Develop the Total Quality Strategic Plan and ensure implementation for the Business Unit.
  • Support the BU in driving down external PPM and maintain good customer relationships.
• Quality Management:
  • Manage requirements related to Quality and other standards (IATF 16949:2016, ISO 9001:2015 & VDA 6.3:2016).
  • Lead quality meetings and report on external customer satisfaction.
  • Lead project management for each site and overall business unit.
• Quality Assurance:
  • Support the BU in ensuring that IATF 16049 certification is upheld.
  • Develop and approve Quality Procedures and Policies.
• SHE:
  • Lead divisional health and safety meetings.
  • Support management in delivering SHE objectives.
  • Assist with the implementation of new or existing SHE related legislation, rules and company standards.
  • Assist in preparing and co-ordinating the yearly SHE action plan and longer term SHE roadmap.
  • Monitor and manage all SHEQ compliance and improvements.
• Finance:
  • Support all initiatives to drive down cost through better quality.
  • Budget annual quality and safety compliance items.
• Audits:
  • Develop audit plans.
  • Support and give plants direction during external quality audits.
• Information Management and Direction Focussing:
  • Conduct BU management reviews.
• Advanced Product Quality Planning (APQP):
  • Manage the contract review process.
• Continuous Improvement:
  • Develop an updated Continuous Improvement Plan.
• Staff Management:
  • Manage individual, team and departmental performance.
  • Compile and update Performance Contracts and Individual Development Plans and facilitate individual career path planning.
  • Conduct Performance Reviews and manage substandard performance.
  • Coach and counsel people to ensure improved performance levels.
  • Resolve grievances and disputes.

Pacific International, a leading executive search firm with a focus on Manufacturing and Production roles, is supporting our client with a key position. Embark on a journey of innovation and leadership in this pivotal role, will be responsible for overseeing and ensuring the highest standards of quality across all production processes. Join a team where your expertise and passion are valued, and where your impact is felt on a global scale.

Key Responsibilities:

• Quality Assurance & Control : Develop and maintain QMS compliant with industry standards, oversee quality control processes, and implement RCA/CAPA for quality issues.
• Process Improvement & Compliance : Drive continuous improvement, collaborate with teams to enhance quality and efficiency, and ensure compliance with EHS regulations.
• Supplier Relations : Work with suppliers to guarantee raw material quality and ensure adherence to specifications.
• Customer Relations : Handle complaints using structured problem-solving, implement corrective actions, and manage customer audits and certifications.
• Leadership & Team Management : Lead, mentor, and train quality teams while fostering a culture of accountability.
• Regulatory & Industry Knowledge : Stay updated on industry regulations, emerging technologies, and best practices in quality control.

Key Requirements:

• Education : Bachelor's or master's degree in Engineering, Quality Management, or a related field.
• Experience : 10+ years in Quality Assurance/Control within the flexible packaging industry.
• Certifications & Standards : Strong knowledge of ISO, BRC, and other quality certifications.
• Technical Expertise : Hands-on experience with statistical process control, Lean Manufacturing, and quality auditing.
• Problem-Solving & Process Improvement : Skilled in RCA, CAPA, and troubleshooting production defects.
• Leadership & Communication : Strong ability to lead teams and collaborate with departments, customers, and suppliers.

Carine Harik

Office

Office

Pacific International, a globally recognized retained executive search firm, is dedicated to empowering Fortune 500, FTSE 100, and high-growth enterprises in building exceptional C-suite, senior-level, and strategic leadership teams while championing diversity and inclusion. Our adaptability, agility, and forward-thinking ethos distinguish us in the ever-evolving business landscape.

Since 1997, we have been dedicated to building lasting client partnerships based on trust and reliability, and a proven track record of successful C-suite and mid- to senior-level leadership project delivery across many key industries globally.

At Pacific International, diversity, equity, and inclusion are at the core of who we are and what we do. Our commitment to these values is unwavering and we proudly champion diversity on behalf of our clients in every Executive Search mandate we undertake. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. In pursuit of these objectives, we actively encourage applications from individuals of all backgrounds and identities.

• Mid-Senior level

• Full-time

• Quality Assurance
• Industries : Packaging and Containers Manufacturing

Duties & Responsibilities

• Quality Systems Management
  • Develop, implement, and maintain ISO-based quality management systems (e.g., ISO 9001, ISO 14001, ISO 45001).
  • Ensure alignment with HACCP, SANS standards, and other relevant compliance frameworks.
• Audit & Compliance
  • Conduct internal audits and prepare for external audits (client, regulatory, certification).
  • Ensure all Hygiene and Pest Control Operations meet Legal and Contractual Obligations.
• Operational Oversight
  • Monitor service delivery quality across hygiene and pest control teams.
  • Collaborate with operations to resolve non-conformances and implement corrective actions.
• Training & Development
  • Develop and deliver QA-related training for operational staff.
  • Promote a culture of quality and continuous improvement.
• Client & Stakeholder Engagement
  • Liaise with clients on quality-related matters and ensure satisfaction.
  • Provide quality reports and insights to senior management.
• Data & Reporting
  • Maintain QA dashboards and performance metrics.
  • Analyze trends and recommend strategic improvements.

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Attention to detail and high standards of accuracy.
• Ability to lead cross-functional teams and drive change.
• Proficiency in QA software and reporting tools.
• Deciding and Initiating Action: Takes responsibility for actions, projects, and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.
• Leading and Supervising: Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour.
• Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing, and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.
• Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports, and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Integrity: The specialist will act with honesty and transparency, ensuring that all innovations and processes are implemented ethically and in the best interest of the company and its clients.
• Enterprising: By driving the adoption of new technologies and innovative solutions, the specialist will contribute to Tsebo’s growth and success.
• Caring: The specialist will provide support and training to Contract Managers and cleaning teams, fostering a supportive and inclusive environment.
• Diligent: The specialist will work diligently to ensure the successful rollout and optimization of new systems and processes, consistently delivering high-quality results.

• Grade 12.
• Bachelor’s degree in Quality Management, or related field.
• Minimum 5 years’ experience in quality assurance within hygiene, pest control, or food safety sectors.
• Experience with ISO standards, HACCP, and SANS regulations.
• SAPCA knowledge or certification is advantageous.