33 Quality Manager jobs in Durban

Position Title: Quality Assurance Manager; Department: Quality Assurance – Pinetown Division; Reports to: Plant Manager – Pinetown Division.

• Grade 12 plus a recognized Total Quality Management (TQM) systems related and / or tertiary technical qualification; Quality and Mechanical Engineering qualifications preferred; Senior management experience in a similar position and in the automotive industry. (Engine components experienced preferred).
• Computer literacy, especially Microsoft Packages.
• People Management Skills, Negotiation Skills, Facilitation Skills, Empathy, Business Acumen, Communication Skills, Strong Interpersonal Skills, Attention to Detail, Ethics, Confidentiality, Project Management Skills, Analytical Acumen.

• 5 – 6 years Quality Managerial / Supervisory / Specialist experience, preferably in a Manufacturing Environment. Excellent understanding of the Motor Industry Quality standards, Policies & Procedures, Union Experience.

• Band 10
• Generic: NO.

To ensure adherence to Quality Control System.

• The Quality Control system is maintained in order to meet company and customer standards.
• Variances from Quality standards of components are identified and reported.
• Causes of deviation from standard are established and corrected.
• Customer complaints are investigated with corrective actions taken.
• Produce G8D and other relevant reports on causes of failure and required actions required actions.
• Scrap and rework targets are achieved.
• Ensure dimensional measuring equipment is calibrated at due intervals.
• Ensure benchmark sampling plan is utilised where relevant.
• Ensure swift turnaround times on support tests and measurements for special processes.
• Review all quality trends and metrics and make recommendations for improved focus.
• Ensure data collection systems are in place and data submitted on time for reporting purposes.
• Ensure Inspectors and Operators are fully trained and Skills Matrix updated.
• Ensure 5S is practised at the workstations.
• Attention to detail
• Knowledge of Quality principles and standards
• Lateral thinking
• Communication
• Facilitation
• Objectivity
• Ethics
• Analytical
• Systematic
• Initiative
• Pro-activeness

To ensure that all materials produced & supplied meet customer specifications.

• Brought-out materials and finished goods are inspected according to inspection instructions and records maintained.
• Out of specification findings are reported immediately.
• Rejected product is quarantined.
• Supplier is informed of concern via Purchase Planning Clerk.
• Defective material reporting to be appropriately circulated.
• Attention to detail
• Knowledge of Quality principles and standards
• Familiarity of Customer specifications
• Communication
• Facilitation

To ensure that customer and company standards are maintained.

• Identify all current external (Customer & Corporate) QMS requirements and incorporate these into the appropriate documentation. Initiate a formal review twice per year.
• Implement and drive a programme of Systems, Process, Dock and Packaging audits. Communicate audit findings in an accurate, detailed and timely manner. Schedule follow-up audits to ensure findings are closed out within defined time scales.
• Drive identified methodologies for problem solving.
• Issue non- conformance reports where appropriate for product, process and system non-conformances. Confirm permanent closeout, and suitability of corrective action on all reports within stipulated time frames.
• Achieve targeted objectives with regard to PPMs and number of quality concerns for internal as well as our customers.
• AITF16949, ISO9001, VDA6.1 & BSI – Ensure ongoing organisational compliance with the quality management system requirements / periodic Management reviews
• Scrap Rate – Reduce and maintain internal scrap rate at less than objective target – commitment to corporate year on year scrap reduction goals.
• Maintain a suitable Gauge R&R system and supporting calibration system.
• Training – Define and rollout organisational training plan for Quality Policy, Quality Awareness, SPC, Core Tools, Care and Use of Inspection Measuring Equipment and disciplined problem solving. Plan quality-training activities together with production to minimise impact on production activities.
• Communication – Drive continuous improvement in quality. Communicate key quality metrics throughout the organisation.
• Quality System Review – Co-ordinate, Chair, distribute minutes and follow-up on required actions.
• Customer Communication – Respond to all customer enquiries and alerts on the day of receipt.
• Ensure Process Flow Charts, Control Plans, Inspection Instructions and Quality Plans are updated at least once per annum.
• Attention to detail
• Knowledge of Quality principles and standards
• Familiarity of Customer specifications
• Communication
• Facilitation Skills

To ensure that special processes are in control using the SPC tool.

• SPC programme implemented where required.
• Identified employees are trained.
• Programme is monitored & expanded where necessary.
• Initiate improvement actions where CP/CPK values do not meet customer /corporate defined values.
• Attention to detail
• Communication

To ensure that product quality or functional concerns are actioned timeously.

• Investigate and produce reports on causes of failure.
• Liaise with Development or Process on required re-design or upgrade of product.
• Action orientation
• Facilitation Skills
• Communication

Monitor and control all expenses

• Budget is submitted for approval by due date.
• Budgeted expenses are maintained per monthly printout.
• Monitor overtime and keep within budgeted allowance
• Business and Basic Financial acumen

Monitor subordinate critical performance objectives are met.

• Establish performance charters for each employee.
• Performance review is done at least once per annum.
• Personal improvement plans are established where required.
• Personal development plans are established where required.
• Monitor absenteeism is within target levels.
• Hold weekly team talks.
• Multi-Skilling – Drive the process actively supporting the buddy system of training.
• Communication
• Interpersonal Skills
• Assertiveness
• Coaching Skills
• Facilitation

• Manage and carry out any other Quality related projects as may be assigned from time to time.
• Project Management Skills

• Ensure accuracy and always endeavour to do it right first time
• Keep adequate records for quality assurance purposes
• Ensure that work standards / specifications are met at all times as required in terms of the Company’s Quality Manual
• Where findings are made following periodic quality audits, put counter-measures in place and ensure that corrective actions are taken timeously
• Knowledge and Understanding of the BSI and AITF Quality Management principles

• Wear Face Mask correctly at all times, covering both the mouth and nose;
• Wash hands regularly with water and soap or sanitisers available at strategic points in the work place;
• Practice social distancing;
• Disclose any symptoms that you may have to the designated officials of the Company
• Observe and ensure compliance with any other restrictions as imposed by Government at all times
• Develop and continuously improve COVID-19 Policy
• Understanding of the Disaster Management Act and the Associated Regulations
• Understanding of the Company’s Disciplinary Procedure

• Ensure that any private and confidential information of the Company, colleagues, and peers is not disclosed without consent
• Understanding of the POPI Act No. 4 of 2013

• Deal effectively with any queries that may arise relating to job scope.
• Problem Solving Skills

NOTE: Any infringement of the Company’s rules and / or failure to execute the core duties as outlined on this Job Description could result in corrective measures instituted in terms of the Company’s established procedures.

Key Responsibilities:

Quality Systems and Compliance

• Maintain, and improve the Quality Management System (QMS) in alignment with ISO 9001and customer-specific requirements.
• Ensure compliance with Environmental and Occupational Health & Safety, national legislation, chemical handling protocols, and ESD protection standards.
• Lead and coordinate internal, external, customer, and supplier audits. Track and close non-conformances with measurable corrective actions and deadlines.
• Maintain and control documentation including SOPs, inspection/testing procedures, process-specific work instructions, FMEA, PFMEA, control plans, risk registers, and audit logs.
• Conduct Management Review meetings, presenting data on customer satisfaction, audit outcomes, NCR trends, and improvement plans.
• Ensure full audit readiness across departments, enforcing process discipline, traceability, and version control.
• Drive preventive actions by analyzing trends, leading root cause analysis teams, and integrating lessons learned into documented procedures.

Quality Operations & Team Management

• Manage daily activities of all quality personnel including Inspectors, Controllers, AOI Inspectors, and the Quality Supervisor.
• Lead NCAR processes for customer complaints, internal failures, and non-conformances.
• Ensure defect traceability, segregation of non-conforming parts, and appropriate disposition (rework, scrap, )
• Monitor and report production quality performance, including yields, escape rates, and KPIs.
• Develop and oversee Quality Plans and Product Quality Specifications for customer contracts.
• Facilitate QA meetings, factory reviews, and team performance discussions.
• Mentor the quality team, oversee training on IPC standards, and enforce HR-compliant performance management.

3. SHEQ Governance & Compliance

• Implement and maintain SHEQ systems in compliance with relevant legal requirements.
• Coordinate internal SHEQ audits, safety committee meetings, and employee training.
• Oversee incident investigations and corrective actions for near-misses and safety breaches.
• Conduct evacuation drills, manage hazardous material protocols, and ensure waste disposal procedures are followed.
• Maintain incident logs, legal registers, and environmental compliance records.

4. Strategic Leadership & Continuous Improvement

• Lead the development and execution of the Quality strategic roadmap in line with business goals.
• Initiate improvement projects using 8D, Fishbone, and 5 Whys.
• Drive innovation in quality tools and systems to enhance data collection and decision making.
• Align quality initiatives with customer satisfaction and operational efficiency.

Minimum Qualifications and Experience:

• Bachelor’s degree in engineering, Quality Management, Industrial Technology, or related discipline.
• 5–7 years' experience in Quality Assurance and SHEQ management, ideally in electronics manufacturing.
• Certified Lead Auditor in ISO 9001; ISO 14001 / ISO 45001 knowledge preferred.
• Strong working knowledge of IPC-A-610/620, PCBA inspection techniques, and electronics manufacturing standards.
• Proficient in root cause analysis, QMS software, MS Office, and data interpretation.
• Proven leadership in cross-functional teams, training, and conflict resolution.
• Advanced competency in KPI reporting, quality documentation, and compliance monitoring.

The purpose of the job is to lead external quality and projects for the business unit and support in coordinating SHE compliance.

• National Diploma in Quality Management or Engineering
• National Diploma in Safety Management or relevant experience in SHE management
• Trained Auditor ISO 9001:2015, IATF 16949:2016 & VDA 6.3:2016
• 6 years’ experience in a similar role within the Automotive Industry

Quality Strategy:

• Develop the Total Quality Strategic Plan and ensure implementation for the Business Unit
• Support the business unit in driving down external PPM and maintaining good customer relationships

Quality Management:

• Manage requirements related to Quality and other standards (IATF 16949:2016, ISO 9001:2015 & VDA 6.3:2016).
• Lead quality meetings and report on external customer satisfaction
• Lead project management for each site and overall business unit
• Manage and improve relationships with all customers

Quality Assurance:

• Support the business unit in ensuring that IATF 16949 certification is upheld
• Develop and approve Quality Procedures and Policies for the Business Unit

Audits:

• Support and give plants direction during external quality audits

Information Management and Direction Focusing:

• Conduct business unit management reviews.

Advanced Product Quality Planning (APQP):

• Manage the contract review process.
• Develop an updated Continuous Improvement Plan.

People Management:

• Ensure a safe, secure and legal working environment.
• Manage individual, team and departmental performance to achieve organizational objectives.
• Compile and update Performance Contracts and Individual Development Plans and facilitate individual career path planning.
• Determine the training needs of the Department.
• Conduct Performance Reviews and manage sub-standard performance.
• Coach and counsel people to ensure improved performance levels
• Ensure discipline is maintained in department (absenteeism, lateness, overtime, misconduct, etc.)
• Resolve grievances and disputes

SHE:

• Lead divisional health and safety meetings
• Assist with the implementation of new or existing SHE related legislation, rules and company standards
• Assist in preparing and coordinating the yearly SHE action plan and longer-term SHE roadmap
• Monitor and manage all SHEQ compliance and improvements across the business unit

Finance:

• Support all initiatives to drive down cost through better quality
• Budgeting of annual quality and safety compliance items

Our client is a subsidiary of a larger listed holding company, and one of South Africa’s largest manufacturers. They currently seek your quality expertise to lead external quality and projects for the Business Unit and support in co-ordinating SHE compliance.

• National Diploma in Quality Management or Engineering.
• National Diploma in Safety Management or relevant experience in SHE Management.
• Trained Auditor ISO 9001;2015; IATF 16949:2016 & VDA 6.3:2016.
• Min 6 years’ experience in a similar role within the Automotive Industry.

• National Diploma in Quality Management or Engineering.
• National Diploma in Safety Management or relevant experience in SHE Management.
• Trained Auditor ISO 9001;2015; IATF 16949:2016 & VDA 6.3:2016.
• Min 6 years’ experience in a similar role within the Automotive Industry.

• Report to the Managing Director:
  • Quality Strategy:
    • Develop the Total Quality Strategic Plan and ensure implementation for the Business Unit.
    • Support the BU in driving down external PPM and maintain good customer relationships.
  • Quality Management:
    • Manage requirements related to Quality and other standards (IATF 16949:2016, ISO 9001:2015 & VDA 6.3:2016).
    • Lead quality meetings and report on external customer satisfaction.
    • Lead project management for each site and overall business unit.
  • Quality Assurance:
    • Support the BU in ensuring that IATF 16049 certification is upheld.
    • Develop and approve Quality Procedures and Policies.
  • SHE:
    • Lead divisional health and safety meetings.
    • Support management in delivering SHE objectives.
    • Assist with the implementation of new or existing SHE related legislation, rules and company standards.
    • Assist in preparing and co-ordinating the yearly SHE action plan and longer term SHE roadmap.
    • Monitor and manage all SHEQ compliance and improvements.
  • Finance:
    • Support all initiatives to drive down cost through better quality.
    • Budget annual quality and safety compliance items.
  • Audits:
    • Develop audit plans.
    • Support and give plants direction during external quality audits.
  • Information Management and Direction Focussing:
    • Conduct BU management reviews.
  • Advanced Product Quality Planning (APQP):
    • Manage the contract review process.
  • Continuous Improvement:
    • Develop an updated Continuous Improvement Plan.
  • Staff Management:
    • Manage individual, team and departmental performance.
    • Compile and update Performance Contracts and Individual Development Plans and facilitate individual career path planning.
    • Conduct Performance Reviews and manage substandard performance.
    • Coach and counsel people to ensure improved performance levels.
    • Resolve grievances and disputes.

MINIMUM QUALIFICATION
NQF 6 quality-related qualification (Diploma) PREFERRED QUALIFICATION
Relevant quality-related degree (production planning and control / industrial engineering) EXPERIENCE
8 - 10 years’ quality experience in a steel assembly / production and automotive environment including 3 - 5 years in a supervisory / management role

TECHNICAL PRE-REQUISITE

In-house steel pressing and welding experience in the automotive industry
Good knowledge of steel grades, properties and specifications
Strong knowledge of quality standards, ISO 9001 in an automotive environment
Good understanding of quality aspects of processes and production flows
Ability to manage people
Safety first, LEAN and process mindset
Sound systems knowledge, quality system audit, control and implementation.
Use of Problem-solving tools (7 QC Tools, 8D)
Understanding of Sub assembly, weld schedules and weld quality and dimensional testing

COMPETENCY PRE-REQUISITE

Analytical and attentive to detail with an ability to balance focus on detail with the bigger picture
Planning, prioritising and problem-solving skills, implementation of counter measures
Learning agility, innovation and continuous improvement skills, including optimising efficiencies through technology (able to challenge the status quo and step out of the norm)
Performance driven, resilient and able to manage stress, pressure and tight deadlines
Good teamwork and relationship building skills with an ability to influence at all levels
Excellent communication, influencing, negotiation and conflict management skills
Cast iron integrity and an ability to apply sound ethical judgement

ESSENTIAL DUTIES AND RESPONSIBILITIES

Understand customer’s quality needs and requirements for each product.
Ensure there are SOPs (Standard Operating Procedures) to govern quality and that everyone is trained and equipped to perform their specific role.
Conduct scheduled quality checks and addresses identified issues.
Liaise with Maintenance to fix machine defects and to implement counter-measures to prevent quality-related defects.
Work with Maintenance to plan for new models and do trials to ensure dies work on our machines and that they produce products to specification.
Monitor daily quality results and create weekly and monthly quality reports.
Maintain ISO 9001 quality certification.
Monitor and report on scrap loss to reduce wastage.
On being flagged by Production, inspect and isolate quality issues and liaise / claim with supplier
Ensure supplier claims are submitted promptly and that root causes are properly analysed and addressed.
Drive adherence to scheduled legal and compliance training for the department.
Build and maintain relationships with customer to understand and anticipate their quality requirements. Communicate with them around quality-related issues to ensure their needs are met.
Liaise with parts/materials suppliers on quality related issues and work with them to resolve defects.
Drive collaboration between Production, Quality and Maintenance to ensure an aligned quality approach.
Maintain contact with Procurement Department to resolve supplier issues.
Set the pace and tone for the department and ensure everyone is focused on the right priorities in line with evolving customer needs and requirements.
Drives negotiation with customer on quality relates issues.
Remains abreast of updates on new developments in measurement techniques and application of these techniques to appropriate Inspection / testing requirements.
Supplier Audit & Approval for new supply initiation.
Ensure planning for product quality from ‘Development stage’, APQP, with the use of proper gauging and process Control techniques.

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Quality Manager TQM – Durban

Salary: Market Related, Permanent with benefits

Purpose of Position:

Complement Recruitment are recruiting for a Quality Manager TQM from the automotive manufacturing sector, based in Cato Ridge, eThekwini, Durban.

Recruiter:

Complement Recruitment

Job Ref:

TQMMD

Date posted:

Tuesday, June 24, 2025

Location:

Durban, South Africa

Salary:

Negotiable, Permanent (with Benefits)

SUMMARY:

APPLY NOW

POSITION INFO:

Quality Manager TQM – Durban

Salary: Market Related, Permanent with benefits

Purpose of Position:

Complement Recruitment are recruiting for a Quality Manager TQM from the automotive manufacturing sector, based in Cato Ridge, eThekwini, Durban.

Apply Directly for this Job by clicking here -
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Minimum Requirements Qualifications And Skills

• Grade 12; National Diploma or Bachelor'''s Degree in Industrial Engineering preferred; Operations and Quality management
• Short Courses or Certifications in 5S; Six Sigma; Lean; ISO; OHS and related
• 5+ years experience in quality management, with experience in a leadership role preferred
• Valid Drivers License, own transport
  
  

• Ensuring Compliance - Ensuring products and processes adhere to both internal and external quality standards and regulations.
• Leading Quality Improvement Initiatives - Identifying areas for improvement, developing and implementing solutions, and monitoring their effectiveness.
• Managing Quality Control - Overseeing inspections, testing, and other quality control activities to identify and address defects.
• Data Analysis and Reporting - Collecting, analysing, and interpreting quality data to identify trends, root causes, and areas for improvement.
• Training and Development - Educating employees on quality standards, procedures, and best practices.
• Collaboration and Communication - Working with various departments and stakeholders to promote a quality-focused culture and ensure alignment on quality goals.
• Performance Monitoring - Tracking and reporting on key quality metrics to assess performance and identify areas for improvement.
• Auditing - Conducting internal audits to ensure compliance with quality standards and identify areas for improvement.
• Problem Solving - Leading teams to resolve quality issues and implement corrective and preventative actions.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Quality Assurance
• Industries Advertising Services

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Our client is a subsidiary of a larger listed holding company, and one of South Africa’s largest manufacturers. They currently seek your quality expertise to lead external quality and projects for the Business Unit and support in co-ordinating SHE compliance.

• National Diploma in Quality Management or Engineering.
• National Diploma in Safety Management or relevant experience in SHE Management.
• Trained Auditor ISO 9001;2015; IATF 16949:2016 & VDA 6.3:2016.
• Min 6 years’ experience in a similar role within the Automotive Industry.

• National Diploma in Quality Management or Engineering.
• National Diploma in Safety Management or relevant experience in SHE Management.
• Trained Auditor ISO 9001;2015; IATF 16949:2016 & VDA 6.3:2016.
• Min 6 years’ experience in a similar role within the Automotive Industry.

• Report to the Managing Director:
• Quality Strategy:
  • Develop the Total Quality Strategic Plan and ensure implementation for the Business Unit.
  • Support the BU in driving down external PPM and maintain good customer relationships.
• Quality Management:
  • Manage requirements related to Quality and other standards (IATF 16949:2016, ISO 9001:2015 & VDA 6.3:2016).
  • Lead quality meetings and report on external customer satisfaction.
  • Lead project management for each site and overall business unit.
• Quality Assurance:
  • Support the BU in ensuring that IATF 16049 certification is upheld.
  • Develop and approve Quality Procedures and Policies.
• SHE:
  • Lead divisional health and safety meetings.
  • Support management in delivering SHE objectives.
  • Assist with the implementation of new or existing SHE related legislation, rules and company standards.
  • Assist in preparing and co-ordinating the yearly SHE action plan and longer term SHE roadmap.
  • Monitor and manage all SHEQ compliance and improvements.
• Finance:
  • Support all initiatives to drive down cost through better quality.
  • Budget annual quality and safety compliance items.
• Audits:
  • Develop audit plans.
  • Support and give plants direction during external quality audits.
• Information Management and Direction Focussing:
  • Conduct BU management reviews.
• Advanced Product Quality Planning (APQP):
  • Manage the contract review process.
• Continuous Improvement:
  • Develop an updated Continuous Improvement Plan.
• Staff Management:
  • Manage individual, team and departmental performance.
  • Compile and update Performance Contracts and Individual Development Plans and facilitate individual career path planning.
  • Conduct Performance Reviews and manage substandard performance.
  • Coach and counsel people to ensure improved performance levels.
  • Resolve grievances and disputes.