13 Quality Control Systems jobs in Durban

We’re partnering with a leading pharmaceutical manufacturer to find a Quality Assurance (QA) Systems Lead, a role that’s critical to ensuring compliance with cGMP , ISO13485 , and industry standards while driving a culture of continuous improvement.

What You’ll Do:

• Lead and mentor a QA team, fostering a quality-focused culture.
• Manage and improve QMS systems including SAP QM and document control (SAP DMS, SharePoint).
• Oversee audits, change control, and risk assessments .
• Report on quality metrics and drive continuous improvement initiatives.
• Stay ahead of regulatory changes and align internal practices.

What We’re Looking For:

• Bachelor’s in Chemical Engineering, Chemistry, Biochemistry, Pharmaceutical Sciences or similar.
• 5+ years’ experience in pharmaceutical QA with QMS, audits, and compliance exposure.
• 2+ years in a leadership/supervisory role.
• Proven audit experience (ISO9001 / ISO13485 / GMP ).
• Experience with ISO13485:2016 is an advantage.
• Strong leadership, analytical, and problem-solving skills.

This is your chance to step into a pivotal role where quality truly meets purpose, shaping systems that directly impact patient care and safety.

#QualityAssurance #PharmaceuticalJobs #Leadership #LifeSciences #ISO13485 #GMP #QualityManagement #HiringNow

Guided by its purpose to provide products for patients to alleviate pain and suffering and improve their quality of life, NBI’s vision is to be the leading African manufacturer and supplier of quality therapeutic proteins and diagnostic products.

Position: Quality Assurance (QA) Systems Lead

National Bioproducts Institute NPC has a vacancy for this role. The successful candidate will be responsible for:

• Ensuring excellence in the QA department's operations by leading technical initiatives and maintaining compliance with industry standards.
• Leading the implementation and management of quality management systems (QMS) in accordance with cGMP, ISO 13485, and regulatory requirements.
• Coordinating internal, external, and vendor audit programs, including planning, execution, and reporting.
• Managing systems and tools related to quality assurance.
• Planning and conducting process risk assessments.
• Documenting and processing all changes within NBI.
• Controlling all documents and records effectively.
• Maintaining, reporting, and reviewing QMS systems, processes, and procedures to ensure alignment with departmental objectives and industry standards.
• Identifying and reporting quality metrics during review meetings and forums.
• Implementing continuous improvement initiatives within the QA department.

Applications are invited from suitably qualified and experienced candidates.

Join to apply for the Quality Assurance Coach role at Hollywoodbets

Join to apply for the Quality Assurance Coach role at Hollywoodbets

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Quality Assurance Coach to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for monitoring and evaluating customer interactions to ensure adherence to company policies, quality standards, and service excellence. This role involves assessing contact (email, chat, voice & other) quality, providing feedback to agents, and identifying areas for improvement to enhance overall customer satisfaction

With Hollywoodbets You Will

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring

• 1-year Customer Service Experience
• 1-year Quality Assurance Experience.
  
  

• Degree/Diploma in related field.
• Coaching and analysis experience.
  
  

• Ad hoc listening to call recordings in line with QA scorecard to ensure that ratings are accurate
• Monitor and evaluate customer interactions (calls, emails, chats) for quality and adherence to company standards.
• Calibration participation and attending to help align self and others with QA standards.
• Collate QA reports and statistics for the campaigns, highlighting trends and training opportunities.
• Work closely with the contact centre training division to convert training insights into learning and development modules in Moodle.
• Identify trends and effectively alert the respective departmental management team
• Assist in developing and updating quality assurance guidelines and procedures.
• Customer complaints resolution – extraction and evaluation of call recordings based on customer complaints. Conduct root cause analysis.
• Any other ad hoc duties that might be required
  
  

• Strong Quality Focus
• Good coaching ability
• Customer Service Excellence.
• Exceptional reporting skills.
• Attention to detail
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Gambling Facilities and Casinos

Referrals increase your chances of interviewing at Hollywoodbets by 2x

Durban, KwaZulu-Natal, South Africa 4 days ago

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Talksure has a fantastic opportunity for Quality Assurance Agents. Do you have the below experience and are you looking for a career in a well-renowned FSP? Then Yes, TALKSURE is the place to be.

DUTIES AND RESPONSIBILITIES

1. Create scorecards providing accurate feedback
2. Listening to and assessing calls
3. Provide accurate feedback
4. Report on any trends or patterns that may be occurring
5. Filter information regarding non-compliance to QA Team Leader
6. Document and maintain scorecard on all assessments conducted
7. Ensure that you meet quantity and quality of calls listened to
8. Random call audits when required

MINIMUM QUALIFICATIONS AND EXPERIENCES

1. Grade 12 – which must be presented at interview stage
2. Must have at least 1 Year Quality Assurance (QA) experience within a contact centre
3. Computer literate – excel skills

CHARACTERISTICS OF THE REQUIRED CANDIDATE

1. Strong administration skills and high attention to detail
2. Ability to communicate on all levels
3. Proactive, punctual, and reliable
4. Well-presented and well-spoken
5. Works effectively within a variety of situations
6. Planning and organisational skills
7. Understands the importance of confidentiality
8. Ability to provide concise, well-written feedback
9. Excellent listening skills
10. Deadline oriented and ability to work well under pressure

Salary: Market related

NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.

Automation Testing

• Learn and become proficient in UiPath for developing automated testing scripts—no prior knowledge required; training will be provided.
• Design and implement automated test scripts to enhance testing efficiency and accuracy.
• Integrate automated testing into the overall testing strategy, ensuring seamless alignment with manual testing processes.
• Continuously update and maintain automation scripts to adapt to new software versions and features.
• Collaborate with the development team to understand system functionalities and create effective test automation strategies.
• Monitor and report on the effectiveness of automated testing, providing insights for continuous improvement.

Quality Assurance and Testing

• Understand the business requirements by analyzing the business requirements documentation as produced for specific projects.
• Prepare test data/cases and detailed test conditions to match specific project requirements, including preparation of the test environment to facilitate the commencement of testing.
• Test developed systems to ensure compliance with business specifications by matching test data against the output produced by the developed system.
• Perform stress testing on various systems where necessary by loading volume transactions.
• Communicate findings and any recommendations to the team to ensure that all issues and faults documented during the initial testing process are appropriately addressed.
• Re-test developed systems until they are error-free.
• Create test data on both new programs and software and modified versions of existing programs and software.

• 1-2 years in Quality Assurance, Automation Testing.

Reference No: V-0146

Organization’s Description:
Raw material suppliers to the food, beverage, industrial cleaning and cosmetic industries. We have an R&D lab and blending facilities. We are FSA compliant and distributors of IFF flavours and fragrances.

Job Description:
This position is responsible for implementing, managing and maintaining quality and food safety systems for the business in accordance with company policies, FSA certification, procedures and checklists to enhance long term business performance

Minimum Qualifications:
Degree or diploma in Food Science or similar
Minimum 3 years in Quality Assurance
Proficiency in Microsoft Office packages
Experience in Health & Safety preferable
FSA experience
HACCP

Key Personal Characteristics:
Able to work under pressure, and multi-task
Strong interpersonal and communication skills

Available from:
2025/08/01

The Location/Province/Area where the Vacancy is
Pinetown KZN

Contract Type:
Full Time

Reference No: V-0146

Reference No: V-0146

Organization’s Description:
Raw material suppliers to the food, beverage, industrial cleaning and cosmetic industries. We have an R&D lab and blending facilities. We are FSA compliant and distributors of IFF flavours and fragrances.

Job Description:
This position is responsible for implementing, managing and maintaining quality and food safety systems for the business in accordance with company policies, FSA certification, procedures and checklists to enhance long term business performance

Minimum Qualifications:
Degree or diploma in Food Science or similar
Minimum 3 years in Quality Assurance
Proficiency in Microsoft Office packages
Experience in Health & Safety preferable
FSA experience
HACCP

Key Personal Characteristics:
Able to work under pressure, and multi-task
Strong interpersonal and communication skills

Available from:
2025/08/01

The Location/Province/Area where the Vacancy is
Pinetown KZN

Contract Type:
Full Time

Reference No: V-0146

JOB PURPOSE

To manage the implementation of Quality policies and standard operating procedures and to align with RSG corporate, local and international standard requirements and best practices to ensure service delivery meets customer's expectations and complies with all relevant regulations.

Responsible for all aspects of Quality Assurance Program implementation that is aligned with guest experience objectives and targets.

JOB RESPONSIBILITIES

Strategic Contribution

• Ensure that the strategy is translated into operational business plans for the Quality Assurance function and monitor the performance and execution of those plans to achieve functional objectives and deliver the company's strategy.
• Assist with the implementation of the annual business plan and targets and execute the strategic agenda of the Quality Assurance function to deliver RSG and Mobility Co. vision and mission.

• Contribute to the preparation of the functional budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues, areas of unsatisfactory performance are identified, and potential performance improvement opportunities are capitalized upon.

• Provide support in obtaining international standard certification, maintain the Quality policies and procedures and ensure they align with RSG Management System and service deliverables.
• Responsible for all aspects of Assurance within Mobility operations which includes Quality Management, Health, Safety & Environment, Risk Management, and Business Resilience.
• Establish and maintain the document control library and systems to support ISO certification.
• Direct, assist, support, and advise the Mobility Director ensuring the implementation of changes necessary to meet evolving service delivery standards in accordance with the Quality strategy.
• Monitor quality key performance indicators (KPI) to ascertain how effectively and efficiently stated goals are being met.
• Assist the operations team in probing customer complaints. Review risks and opportunities and share the outcome with the team.
• Participate in quality related meetings held at various levels within the organization.
• Support on the development and implementation of Quality Plans and procedures that comply with Company policies and procedures as well as local requirements on site
• Review the Quality Plan, procedures and other documents as required.
• Advise and provides technical support to operations team on all quality matters and reviews.
• Establish auditing and compliance controls and Quality / ISO standard reporting and document evidence of continual improvement supporting international accreditations.
• Support in delivering quality training and awareness, advise specialist service providers on statutory training requirements and compliance.
• Conducts regular quality inspections, scheduled audit programs, quality meetings as required.
• Assist on accident and incident investigations and recommend actions to prevent future occurrences; ensure lessons learnt are implemented and shared to relevant stakeholders.
• Assist the top management on site quality requirements and ensure compliance.
• Provide support in establishing safe workplace practices and promote a positive culture.

• Assist in development, update and maintenance of Mobility policies, procedures, and contingency plans ensuring compliance, consistency and alignment with internal and external governance requirements and standards.
• Follow all relevant functional policies, processes, standard operating procedures and instructions to ensure that work is carried out in a controlled and consistent manner.
• Assist in the preparation of accurate and timely functional reports to meet corporate and functional requirements, policies and standards.

• Apply safety, quality and environmental management policies, procedures and controls to ensure employee safety, legislative compliance, delivery of quality products/services and a responsible environmental attitude.
• Support in developing operational performance and communication dashboards that measure and report operational performance, customer feedback, Quality improvement initiatives and financials aspects of the services.

• Contribute to the identification of opportunities for continuous improvement of Quality function's systems, processes and practices considering 'international best practice', improvement of business processes, cost reduction and productivity improvement.
• Establish a continuous improvement culture and structure across all operational areas and customer interfaces which encourages and supports positive feedback and were all service delivery resources are encouraged to provide inputs that improve Mobility operations, services and guest experiences.

• A minimum of 10 year's practical experience in quality assurance.
• Holding a Degree or Diploma in Quality or other allied fields.
• Knowledge of and ability to use management concepts and principles including goal setting, planning and execution.
• Experience having worked on major programs and projects preferably with the developers.
• Internal Auditor / Lead Auditor Courses, Six Sigma Qualified/Accreditations, and other quality related training.
• Strong knowledge of relevant quality standard and principles.
• Ability to adhere to Company policies, procedures, guidelines and work requirements.
• Knowledge of local regulatory requirements, international standards and best practice.
• Good knowledge of transportation business techniques and the ability to recommend quality and safe work practices.
• Ability to prepare and update quality statistical tracking and trending data.
• Ability to carry out an incident investigation and root cause analysis.
• Proficient in the use of MS Office Applications (Word, Excel, PowerPoint, MS Visio, etc).

• Carry out and oversee quality inspections during all production stages
• Ensure compliance with internal standards and customer requirements
• Collaborate with production teams to address and resolve quality issues
• Train and mentor junior Quality Control staff
• Maintain accurate quality records and inspection reports
• Identify trends and support quality improvement initiatives
• Provide hands-on support on the shop floor
• Liaise with other departments to ensure consistent quality practices
• Investigate root causes of defects and recommend corrective actions
• Monitor production processes for adherence to quality protocols
• Participate in internal and external quality audits
• Assist in updating and developing quality control procedures
• Promote a culture of excellence and continuous improvement
• Support the development and implementation of new quality initiatives
• Communicate quality expectations to the wider team

• Relevant qualification in quality management or related field
• Minimum 3 years experience in quality control, preferably in furniture or manufacturing
• Experience with leather and fabric upholstery (advantageous)
• Previous supervisory or mentoring experience
• Strong understanding of quality control standards and procedures