18 Quality Assurance jobs in Durban

Join to apply for the Quality Assurance Agent role at Talksure .

Talksure has a fantastic opportunity for Quality Assurance Agents. Do you have the experience listed below and are you looking for a career in a well-renowned FSP? Then Yes, TALKSURE is the place to be.

• Create scorecards providing accurate feedback
• Listening to and assessing calls
• Provide accurate feedback
• Report on any trends or patterns that may be occurring
• Filter information regarding non-compliance to QA Team Leader
• Document and maintain scorecards on all assessments conducted
• Ensure that you meet quantity and quality of calls listened to
• Conduct random call audits when required

• Grade 12 – which must be presented at interview stage
• Must have at least 1 year of Quality Assurance (QA) experience within a contact centre
• Computer literate – Excel skills

• Strong administration skills and high attention to detail
• Ability to communicate on all levels
• Proactive, punctual, and reliable
• Well-presented and well spoken
• Works effectively within a variety of situations
• Planning and organisational skills
• Understands the importance of confidentiality
• Ability to provide concise, well-written feedback
• Excellent listening skills
• Deadline-oriented and ability to work well under pressure

NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.

• Entry level

• Full-time

• Sales and Business Development

Referrals increase your chances of interviewing at Talksure by 2x.

Location: Durban, KwaZulu-Natal, South Africa

• 1-year Customer Service Experience
• 1-year Quality Assurance Experience.
  
  

• Degree/Diploma in related field.
• Coaching and analysis experience.
  
  

• Ad hoc listening to call recordings in line with QA scorecard to ensure that ratings are accurate
• Monitor and evaluate customer interactions (calls, emails, chats) for quality and adherence to company standards.
• Calibration participation and attending to help align self and others with QA standards.
• Collate QA reports and statistics for the campaigns, highlighting trends and training opportunities.
• Work closely with the contact centre training division to convert training insights into learning and development modules in Moodle.
• Identify trends and effectively alert the respective departmental management team
• Assist in developing and updating quality assurance guidelines and procedures.
• Customer complaints resolution – extraction and evaluation of call recordings based on customer complaints. Conduct root cause analysis.
• Any other ad hoc duties that might be required
  
  

• Strong Quality Focus
• Good coaching ability
• Customer Service Excellence.
• Exceptional reporting skills.
• Attention to detail
  
  

Join to apply for the Quality Assurance Coach role at Hollywoodbets

Join to apply for the Quality Assurance Coach role at Hollywoodbets

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Quality Assurance Coach to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for monitoring and evaluating customer interactions to ensure adherence to company policies, quality standards, and service excellence. This role involves assessing contact (email, chat, voice & other) quality, providing feedback to agents, and identifying areas for improvement to enhance overall customer satisfaction

With Hollywoodbets You Will

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring

• 1-year Customer Service Experience
• 1-year Quality Assurance Experience.
  
  

• Degree/Diploma in related field.
• Coaching and analysis experience.
  
  

• Ad hoc listening to call recordings in line with QA scorecard to ensure that ratings are accurate
• Monitor and evaluate customer interactions (calls, emails, chats) for quality and adherence to company standards.
• Calibration participation and attending to help align self and others with QA standards.
• Collate QA reports and statistics for the campaigns, highlighting trends and training opportunities.
• Work closely with the contact centre training division to convert training insights into learning and development modules in Moodle.
• Identify trends and effectively alert the respective departmental management team
• Assist in developing and updating quality assurance guidelines and procedures.
• Customer complaints resolution – extraction and evaluation of call recordings based on customer complaints. Conduct root cause analysis.
• Any other ad hoc duties that might be required
  
  

• Strong Quality Focus
• Good coaching ability
• Customer Service Excellence.
• Exceptional reporting skills.
• Attention to detail
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Gambling Facilities and Casinos

Referrals increase your chances of interviewing at Hollywoodbets by 2x

Durban, KwaZulu-Natal, South Africa 4 days ago

Durban, KwaZulu-Natal, South Africa 1 day ago

Durban, KwaZulu-Natal, South Africa 4 hours ago

Pinetown, KwaZulu-Natal, South Africa 3 days ago

Durban, KwaZulu-Natal, South Africa 6 months ago

Durban, KwaZulu-Natal, South Africa 2 hours ago

Durban, KwaZulu-Natal, South Africa 3 days ago

Durban, KwaZulu-Natal, South Africa 3 months ago

Durban, KwaZulu-Natal, South Africa 2 months ago

Durban, KwaZulu-Natal, South Africa 3 days ago

Durban, KwaZulu-Natal, South Africa 1 day ago

Durban, KwaZulu-Natal, South Africa 3 days ago

Durban, KwaZulu-Natal, South Africa 1 month ago

Durban, KwaZulu-Natal, South Africa 3 days ago

Durban, KwaZulu-Natal, South Africa 3 days ago

Durban, KwaZulu-Natal, South Africa 4 hours ago

Durban, KwaZulu-Natal, South Africa 4 months ago

Durban, KwaZulu-Natal, South Africa 1 month ago

Durban, KwaZulu-Natal, South Africa 3 days ago

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Guided by its purpose to provide products for patients to alleviate pain and suffering and improve their quality of life, NBI’s vision is to be the leading African manufacturer and supplier of quality therapeutic proteins and diagnostic products.

National Bioproducts Institute NPC has a vacancy for the role of Quality Assurance(QA) Systems Lead. The successful incumbent will be required to :

Ensure excellence in the Quality Assurance departmental operations by leading technical initiatives and maintaining compliance with industry standards through :

Ensuring excellence in the Quality Assurance (QA) department and organisational compliance with cGMP, ISO13485 and regulatory requirements, through effective performance of quality management (QMS) functions by :

• Co-ordinating the annual internal, external and vendor audit programmes, through planning, executing and reporting.
• Implementation and management of systems and tools.
• Ensure that process risk assessments are planned and conducted.
• Ensure all changes at NBI are documented and processed.
• Ensure all documents and records are effectively controlled.
• The maintenance, reporting and frequent review of the various QMS systems, processes and procedures that are in keeping with the QA department objectives and industry standards.
• Identifying and reporting on quality metrics for each system at review meetings and forums.
• Implementing continuous improvement measures in the QA department.

Applications are invited from suitably qualified and experienced candidates.

We’re partnering with a leading pharmaceutical manufacturer to find a Quality Assurance (QA) Systems Lead, a role that’s critical to ensuring compliance with cGMP , ISO13485 , and industry standards while driving a culture of continuous improvement.

What You’ll Do:

• Lead and mentor a QA team, fostering a quality-focused culture.
• Manage and improve QMS systems including SAP QM and document control (SAP DMS, SharePoint).
• Oversee audits, change control, and risk assessments .
• Report on quality metrics and drive continuous improvement initiatives.
• Stay ahead of regulatory changes and align internal practices.

What We’re Looking For:

• Bachelor’s in Chemical Engineering, Chemistry, Biochemistry, Pharmaceutical Sciences or similar.
• 5+ years’ experience in pharmaceutical QA with QMS, audits, and compliance exposure.
• 2+ years in a leadership/supervisory role.
• Proven audit experience (ISO9001 / ISO13485 / GMP ).
• Experience with ISO13485:2016 is an advantage.
• Strong leadership, analytical, and problem-solving skills.

This is your chance to step into a pivotal role where quality truly meets purpose, shaping systems that directly impact patient care and safety.

#QualityAssurance #PharmaceuticalJobs #Leadership #LifeSciences #ISO13485 #GMP #QualityManagement #HiringNow

Guided by its purpose to provide products for patients to alleviate pain and suffering and improve their quality of life, NBI’s vision is to be the leading African manufacturer and supplier of quality therapeutic proteins and diagnostic products.

Position: Quality Assurance (QA) Systems Lead

National Bioproducts Institute NPC has a vacancy for this role. The successful candidate will be responsible for:

• Ensuring excellence in the QA department's operations by leading technical initiatives and maintaining compliance with industry standards.
• Leading the implementation and management of quality management systems (QMS) in accordance with cGMP, ISO 13485, and regulatory requirements.
• Coordinating internal, external, and vendor audit programs, including planning, execution, and reporting.
• Managing systems and tools related to quality assurance.
• Planning and conducting process risk assessments.
• Documenting and processing all changes within NBI.
• Controlling all documents and records effectively.
• Maintaining, reporting, and reviewing QMS systems, processes, and procedures to ensure alignment with departmental objectives and industry standards.
• Identifying and reporting quality metrics during review meetings and forums.
• Implementing continuous improvement initiatives within the QA department.

Applications are invited from suitably qualified and experienced candidates.

Talksure is looking for a highly qualified Quality Assurance Team Leader

MAIN PURPOSE OF THE ROLE

Oversee and manage the day-to-day operations of a Quality Assurance team.

DUTIES AND RESPONSIBILITIES

1. Ensure customer satisfaction through monitoring agent interaction with the customer.
2. Collate and distribute reports.
3. Liaise with sales departments.
4. Analyse and monitor sales agent trends.
5. Audit sales and complete evaluation forms.
6. Lead and support investigations.
7. Management of BYC.
8. Manage a QA team to ensure effective monitoring and evaluation of agents on a regular basis.
9. Update sales agents lists.
10. Monitor QA agents' productivity statistics.
11. Monitor QA agent workload.
12. Attendance Management.
13. Coaching and development of QA agents.

QA Monitoring

1. Collate and distribute reports.
2. Lead and support investigations.
3. Analyse and monitor sales agent trends.

Workflow Management

1. Ensure that agreed service levels and required standards are met.
2. Clear and updated daily, weekly, and monthly QA priorities.
3. QA workload distribution and monitoring.

Calibration sessions

1. Conduct calibration sessions between the QA evaluators to ensure efficient and effective communication of customer wants and needs.
2. QA inductions and oversight of the live dial process.
3. QA refreshers held with the sales environment on request.
4. Conduct and lead calibration sessions with the sales team.

QUALIFICATIONS AND EXPERIENCE REQUIRED

1. Matric.
2. Minimum of 5 years experience as a Quality Assurance team leader in a contact centre.
3. Experience in an outbound contact centre (advantageous).
4. Intermediate level for MS Office.

NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.

Automation Testing

• Learn and become proficient in UiPath for developing automated testing scripts—no prior knowledge required; training will be provided.
• Design and implement automated test scripts to enhance testing efficiency and accuracy.
• Integrate automated testing into the overall testing strategy, ensuring seamless alignment with manual testing processes.
• Continuously update and maintain automation scripts to adapt to new software versions and features.
• Collaborate with the development team to understand system functionalities and create effective test automation strategies.
• Monitor and report on the effectiveness of automated testing, providing insights for continuous improvement.

Quality Assurance and Testing

• Understand the business requirements by analyzing the business requirements documentation as produced for specific projects.
• Prepare test data/cases and detailed test conditions to match specific project requirements, including preparation of the test environment to facilitate the commencement of testing.
• Test developed systems to ensure compliance with business specifications by matching test data against the output produced by the developed system.
• Perform stress testing on various systems where necessary by loading volume transactions.
• Communicate findings and any recommendations to the team to ensure that all issues and faults documented during the initial testing process are appropriately addressed.
• Re-test developed systems until they are error-free.
• Create test data on both new programs and software and modified versions of existing programs and software.

• 1-2 years in Quality Assurance, Automation Testing.

Reference No: V-0146

Organization’s Description:
Raw material suppliers to the food, beverage, industrial cleaning and cosmetic industries. We have an R&D lab and blending facilities. We are FSA compliant and distributors of IFF flavours and fragrances.

Job Description:
This position is responsible for implementing, managing and maintaining quality and food safety systems for the business in accordance with company policies, FSA certification, procedures and checklists to enhance long term business performance

Minimum Qualifications:
Degree or diploma in Food Science or similar
Minimum 3 years in Quality Assurance
Proficiency in Microsoft Office packages
Experience in Health & Safety preferable
FSA experience
HACCP

Key Personal Characteristics:
Able to work under pressure, and multi-task
Strong interpersonal and communication skills

Available from:
2025/08/01

The Location/Province/Area where the Vacancy is
Pinetown KZN

Contract Type:
Full Time

Reference No: V-0146