203 Quality Manager jobs in South Africa

Key Responsibilities:

• Develop, implement, and maintain quality systems (ISO/IATF/OEM)

• Manage subordinates performance and train/mentor staff

• Ensure all customer requirements are met

• Drive continuous improvement and corrective actions

• Manage customer complaints, quality KPIs, and department budget

• Conduct audits and support 8D closure

Requirements:

• B-Tech in Quality Management or equivalent

• 10+ years in automotive industry (preference for car-building experience)

• 5+ years managing quality teams in complex automotive environments

• Exposure to Lean Manufacturing, Six Sigma, Root Cause Analysis, and core quality tools

• Computer literate (MS Office, Power BI, SAP R3)

• Develop, implement, and maintain quality control procedures throughout the manufacturing process.
• Inspect and audit fabrication processes to ensure compliance with product specifications, industry standards, and customer requirements.
• Investigate quality issues and implement corrective and preventive actions (CAPA).
• Train and mentor staff on quality standards and procedures.
• Prepare and maintain quality documentation, including quality plans, inspection checklists, and product traceability records.
• Lead the implementation of ISO 9001 or other relevant standards (e.g., ISO 3834 for welding).
• Develop and maintain the Quality Management System (QMS).
• Drive internal audits, non-conformance reporting, and continuous improvement initiatives.
• Prepare the company for certification and liaise with external auditors and certification bodies.
• Oversee and maintain the existing Health & Safety system (digitally managed).
• Conduct periodic H&S inspections and ensure compliance with OHS regulations.
• Support the team in incident investigations and ensure accurate record-keeping and reporting.
• Promote a culture of safety and continuous improvement.

• National Diploma or Degree in Quality Management, Engineering, or related field.
• Minimum 5 years' experience in quality control or quality management in a manufacturing environment (preferably stainless steel or metal fabrication.)
• Working knowledge of ISO 9001 implementation and auditing.
• Strong understanding of welding, fabrication processes, and stainless steel properties.
• Knowledge of South African OHS regulations and H&S systems.

Position Profile / Job Description
Position Title
Quality Assurance Manager
Functional Department
Quality Assurance – Pinetown Division
Position reporting to
Plant Manager – Pinetown Division
Required Minimum Qualifications
Grade 12 plus a recognized Total Quality Management (TQM) systems related and / or tertiary technical qualification; Quality and Mechanical Engineering qualifications preferred; Senior management experience in a similar position and in the automotive industry. (Engine components experienced preferred). Computer literacy, especially Microsoft Packages.
People Management Skills, Negotiation Skills, Facilitation Skills, Empathy, Business Acumen, Communication Skills, Strong Interpersonal Skills, Attention to Detail, Ethics, Confidentiality, Project Management Skills, Analytical Acumen.
Required Minimum Work Experience
5 – 6 years Quality Managerial / Supervisory / Specialist experience, preferably in a Manufacturing Environment. Excellent understanding of the Motor Industry Quality standards, Policies & Procedures, Union Experience.
Administration Level
Band 10
GENERIC
NO.
KEY PERFORMANCE AREA
PERFORMANCE OUTCOMES
Competencies Required
SKILLS
ATTRIBUTES
Manufacturing Inspection
To ensure adherence to Quality Control System.

• The Quality Control system is maintained in order to meet company and customer standards.
• Variances from Quality standards of components are identified and reported.
• Causes of deviation from standard are established and corrected.
• Customer complaints are investigated with corrective actions taken.
• Produce G8D and other relevant reports on causes of failure and required actions required actions.
• Scrap and rework targets are achieved.
• Ensure dimensional measuring equipment is calibrated at due intervals.
• Ensure benchmark sampling plan is utilised where relevant.
• Ensure swift turnaround times on support tests and measurements for special processes.
• Review all quality trends and metrics and make recommendations for improved focus.
• Ensure data collection systems are in place and data submitted on time for reporting purposes.
• Ensure Inspectors and Operators are fully trained and Skills Matrix updated.
• Ensure 5S is practised at the workstations.
• Attention to detail
• Knowledge of Quality principles and standards
• Lateral thinking
• Communication
• Facilitation
• Objectivity
• Ethics
• Analytical
• Systematic
• Initiative
• Pro-activeness

Bought-out Material and components
To ensure that all materials produced & supplied meet customer specifications.

• Bought-out materials and finished goods are inspected according to inspection instructions and records maintained.
• Out of specification findings are reported immediately.
• Rejected product is quarantined.
• Supplier is informed of concern via Purchase Planning Clerk.
• Defective material reporting to be appropriately circulated.
• Attention to detail
• Knowledge of Quality principles and standards
• Familiarity of Customer specifications
• Communication
• Facilitation

Quality Assurance system
To ensure that customer and company standards are maintained.

• Identify all current external (Customer & Corporate) QMS requirements and incorporate these into the appropriate documentation. Initiate a formal review twice per year.
• Implement and drive a programme of Systems, Process, Dock and Packaging audits. Communicate audit findings in an accurate, detailed and timely manner. Schedule follow-up audits to ensure findings are closed out within defined time scales.
• Drive identified methodologies for problem solving.
• Issue non- conformance reports where appropriate for product, process and system non-conformances. Confirm permanent closeout, and suitability of corrective action on all reports within stipulated time frames.
• Achieve targeted objectives with regard to PPM's and number of quality concerns for internal as well as our customers.
• AITF16949, ISO9001, VDA6.1 & BSI – Ensure ongoing organisational compliance with the quality management system requirements / periodic Management reviews
• Scrap Rate – Reduce and maintain internal scrap rate at less than objective target – commitment to corporate year on year scrap reduction goals.
• Maintain a suitable Gauge R&R system and supporting calibration system.
• Training – Define and rollout organisational training plan for Quality Policy, Quality Awareness, SPC, Core Tools, Care and Use of Inspection Measuring Equipment and disciplined problem solving. Plan quality-training activities together with production to minimise impact on production activities.
• Communication – Drive continuous improvement in quality. Communicate key quality metrics throughout the organisation.
• Quality System Review – Co-ordinate, Chair, distribute minutes and follow-up on required actions.
• Customer Communication – Respond to all customer enquiries and alerts on the day of receipt.
• Ensure Process Flow Charts, Control Plans, Inspection Instructions and Quality Plans are updated at least once per annum.
• Attention to detail
• Knowledge of Quality principles and standards
• Familiarity of Customer specifications
• Communication
• Facilitation Skills

S.P.C.
To ensure that special processes are in control using the SPC tool.

• SPC programme implemented where required.
• Identified employees are trained.
• Programme is monitored & expanded where necessary.
• Initiate improvement actions where CP/CPK values do not meet customer /corporate defined values.
• Attention to detail
• Communication

Warranty Claims
To ensure that product quality or functional concerns are actioned timeously.

• Investigate and produce reports on causes of failure.
• Liaise with Development or Process on required re-design or upgrade of product.
• Action orientation
• Facilitation Skills
• Communication

Quality Budget
Monitor and control all expenses

• Budget is submitted for approval by due date.
• Budgeted expenses are maintained per monthly printout.
• Monitor overtime and keep within budgeted allowance
• Business and Basic Financial acumen

Management of Employees
Monitor subordinate critical performance objectives are met.

• Establish performance charters for each employee.
• Performance review is done at least once per annum.
• Personal improvement plans are established where required.
• Personal development plans are established where required.
• Monitor absenteeism is within target levels.
• Hold weekly team talks.
• Multi-Skilling – Drive the process actively supporting the "buddy" system of training.
• Communication
• Interpersonal Skills
• Assertiveness
• Coaching Skills
• Facilitation

NON GENERIC
NO.
KEY AREA
PERFORMANCE OUTCOMES
Skills
ATTRIBUTES
Quality Related Projects

• Manage and carry out any other Quality related projects as may be assigned from time to time.
• Project Management Skills

Initiative

Quality Assurance

• Ensure accuracy and always endeavour to "do it right first time"
• Keep adequate records for quality assurance purposes
• Ensure that work standards / specifications are met at all times as required in terms of the Company's Quality Manual
• Where findings are made following periodic quality audits, put counter-measures in place and ensure that corrective actions are taken timeously
• Knowledge and Understanding of the BSI and AITF Quality Management principles

Attention to detail

Neatness

COVID-19

• Wear Face Mask correctly at all times, covering both the mouth and nose;
• Wash hands regularly with water and soap or sanitisers available at strategic points in the work place;
• Practice social distancing;
• Disclose any symptoms that you may have to the designated officials of the Company
• Observe and ensure compliance with any other restrictions as imposed by Government at all times
• Develop and continuously improve COVID-19 Policy
• Understanding of the Disaster Management Act and the Associated Regulations
• Understanding of the Company's Disciplinary Procedure

Initiative

Compliance

Leadership

POPI Act

• Ensure that any private and confidential information of the Company, colleagues, and peers is not disclosed without consent
• Understanding of the POPI Act No. 4 of 2013

Alertness

Compliance

Queries

• Deal effectively with any queries that may arise relating to job scope.
• Problem Solving Skills

NOTE:
Any infringement of the Company's rules and / or failure to execute the core duties as outlined on this Job Description could result in corrective measures instituted in terms of the Company's established procedures.

Feltex is seeking an experienced Quality Manager to provide strong leadership, supervision, and operational control of external quality activities and projects for the business unit. The successful incumbent will be responsible for ensuring effective management of quality initiatives, adherence to quality and regulatory standards, and consistent achievement of quality objectives in alignment with business goals.

This role plays a key part in supporting operational excellence by coordinating external quality audits, monitoring quality performance metrics, optimising quality processes, and driving continuous improvement initiatives across the unit. The Quality Manager will also support coordination of Safety, Health, and Environmental (SHE) compliance, serve as a primary point of contact between quality teams, external partners, and management, foster a culture of quality, accountability, and collaboration, and ensure that all quality and SHE practices align with organisational objectives and compliance requirements.

• Grade 12
• National Diploma Quality Management or Engineering
• Trained Auditor ISO 9001;2015; IATF 16949:2016 & VDA 6.3:2016
• Minimum of 5 years in a similar role.
• Knowledge of the Automotive Industry will be - highly advantageous
• National Diploma Safety Management or relevant experience in SHE management - advantageous

Quality Strategy:

• Develop the Total Quality Strategic Plan and ensure implementation for the Business Unit
• Support the business unit in driving down external PPM and maintaining good customer relationships

Quality Management:

• Manage requirements related to Quality and other standards (IATF 16949:2016'ISO 9001:2015 & VDA 6.3:2016).
• Drive Q
• Lead quality meetings and reporting on external customer satisfaction
• Lead project management for each site and overall business unit
• Manage and improve relationships with all customers

Quality Assurance:

• Support the business unit in ensuring that IATF 16949 certification is upheld
• Develop and approve Quality Procedures and Policies for the Business Unit

Audits:

• Develops audit plans
• Supports and gives plants direction during external quality audits

Information Management and Direction Focussing:

• Participate in business unit management reviews.
• Conduct business unit QMS review meetings

Advanced Product Quality Planning (APQP):

• Manage the contract review process.

Continuous Improvement:

• Develop an updated Continuous Improvement Plan

People Management:

• Ensure an enabling climate/culture.
• Ensure a safe, secure and legal working environment.
• Manage individual, team and departmental performance to achieve organisational objectives.
• Compile and update Performance Contracts and Individual Development Plans and facilitate individual career path planning.
• Determine the training needs of the Department.
• Conduct Performance Reviews and manage sub-standard performance.
• Coach and counsel people to ensure improved performance levels
• Ensure discipline is maintained in department (absenteeism, lateness, overtime, misconduct, etc.)
• Resolve grievances and disputes

SHE:

• Support management in delivering SHE objectives
• Assist with the implementation of new or existing SHE related legislation, rules and company standards

Special Projects:

• Lead and Manage Projects team from inception of enquiry till full handover to Production team.

FINANCE:

• Support all initiatives to drive down cost through better quality
• Budgeting of annual quality and safety compliance items

Key Responsibilities:

Quality Systems and Compliance

• Maintain, and improve the Quality Management System (QMS) in alignment with ISO 9001and customer-specific requirements.
• Ensure compliance with Environmental and Occupational Health & Safety, national legislation, chemical handling protocols, and ESD protection standards.
• Lead and coordinate internal, external, customer, and supplier audits. Track and close non-conformances with measurable corrective actions and deadlines.
• Maintain and control documentation including SOPs, inspection/testing procedures, process-specific work instructions, FMEA, PFMEA, control plans, risk registers, and audit logs.
• Conduct Management Review meetings, presenting data on customer satisfaction, audit outcomes, NCR trends, and improvement plans.
• Ensure full audit readiness across departments, enforcing process discipline, traceability, and version control.
• Drive preventive actions by analyzing trends, leading root cause analysis teams, and integrating lessons learned into documented procedures.

Quality Operations & Team Management

• Manage daily activities of all quality personnel including Inspectors, Controllers, AOI Inspectors, and the Quality Supervisor.
• Lead NCAR processes for customer complaints, internal failures, and non-conformances.
• Ensure defect traceability, segregation of non-conforming parts, and appropriate disposition (rework, scrap, )
• Monitor and report production quality performance, including yields, escape rates, and KPIs.
• Develop and oversee Quality Plans and Product Quality Specifications for customer contracts.
• Facilitate QA meetings, factory reviews, and team performance discussions.
• Mentor the quality team, oversee training on IPC standards, and enforce HR-compliant performance management.

3. SHEQ Governance & Compliance

• Implement and maintain SHEQ systems in compliance with relevant legal requirements.
• Coordinate internal SHEQ audits, safety committee meetings, and employee training.
• Oversee incident investigations and corrective actions for near-misses and safety breaches.
• Conduct evacuation drills, manage hazardous material protocols, and ensure waste disposal procedures are followed.
• Maintain incident logs, legal registers, and environmental compliance records.

4. Strategic Leadership & Continuous Improvement

• Lead the development and execution of the Quality strategic roadmap in line with business goals.
• Initiate improvement projects using 8D, Fishbone, and 5 Whys.
• Drive innovation in quality tools and systems to enhance data collection and decision making.
• Align quality initiatives with customer satisfaction and operational efficiency.

Minimum Qualifications and Experience:

• Bachelor's degree in engineering, Quality Management, Industrial Technology, or related discipline.
• 5–7 years' experience in Quality Assurance and SHEQ management, ideally in electronics manufacturing.
• Certified Lead Auditor in ISO 9001; ISO 14001 / ISO 45001 knowledge preferred.
• Strong working knowledge of IPC-A-610/620, PCBA inspection techniques, and electronics manufacturing standards.
• Proficient in root cause analysis, QMS software, MS Office, and data interpretation.
• Proven leadership in cross-functional teams, training, and conflict resolution.
• Advanced competency in KPI reporting, quality documentation, and compliance monitoring.

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We are seeking a highly detail-oriented and experienced Quality Manager to oversee quality assurance and compliance within our 3rd party warehouse operations, dedicated to serving tobacco industry customers. The role will ensure that all warehouse processes, storage, and distribution activities meet customer requirements, regulatory standards, and internal quality benchmarks.

WHAT WE OFFER:

When you join Maersk, you'll find that the world is your workplace. You'll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together. Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner.

Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

Quality Assurance & Compliance

• Develop, implement, and maintain quality management systems aligned with customer, regulatory requirements & Maersk Enterprise QMS.
• Ensure compliance with all applicable tobacco industry regulations, health and safety standards, and company policies.
• Conduct regular audits, inspections, and risk assessments across warehouse operations.

Customer & Stakeholder Management

• Act as the primary quality liaison for tobacco customers, ensuring service-level agreements and quality KPIs are consistently met.
• Address and resolve customer complaints, non-conformances, and quality-related issues in a timely manner.
• Prepare and present quality performance reports to customers and senior management.

Process Improvement

• Identify opportunities to enhance warehouse processes, reduce errors, and improve product handling.
• Lead root cause analysis and corrective/preventive action initiatives.
• Drive continuous improvement projects to strengthen operational excellence.

Team Leadership & Training

• Train and mentor warehouse staff on quality standards, compliance requirements, and best practices.
• Foster a culture of accountability, accuracy, and continuous improvement.
• Collaborate with operations and safety teams to ensure integrated quality and compliance practices.
• Collaborate with IMEA Regional Quality Team to support implementation of Enterprise QMS and any global Quality Programs/initiatives.

WHO WE ARE LOOKING FOR

Someone with:

• Relevant qualifications in Quality Management, Supply Chain, Logistics, or a related field (preferred).
• Proven experience in quality management within warehousing, logistics, or FMCG sectors; experience with tobacco customers is highly advantageous.
• Strong knowledge of quality management systems (QMS), regulatory compliance, and audit processes.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and stakeholder management abilities.
• Certification in ISO 9001 standard, Six Sigma, or similar quality frameworks is a plus.

What We Offer

• A pivotal role in ensuring quality excellence for high-profile FMCG customers.
• A collaborative and professional work environment.
• Opportunities for professional growth and development.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We are seeking a highly detail-oriented and experienced Quality Manager to oversee quality assurance and compliance within our 3rd party warehouse operations, dedicated to serving tobacco industry customers. The role will ensure that all warehouse processes, storage, and distribution activities meet customer requirements, regulatory standards, and internal quality benchmarks.

WHAT WE OFFER:
When you join Maersk, you'll find that the world is your workplace. You'll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together. Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner.

Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:
Quality Assurance & Compliance

• Develop, implement, and maintain quality management systems aligned with customer, regulatory requirements & Maersk Enterprise QMS.
• Ensure compliance with all applicable tobacco industry regulations, health and safety standards, and company policies.
• Conduct regular audits, inspections, and risk assessments across warehouse operations.

Customer & Stakeholder Management

• Act as the primary quality liaison for tobacco customers, ensuring service-level agreements and quality KPIs are consistently met.
• Address and resolve customer complaints, non-conformances, and quality-related issues in a timely manner.
• Prepare and present quality performance reports to customers and senior management.

Process Improvement

• Identify opportunities to enhance warehouse processes, reduce errors, and improve product handling.
• Lead root cause analysis and corrective/preventive action initiatives.
• Drive continuous improvement projects to strengthen operational excellence.

Team Leadership & Training

• Train and mentor warehouse staff on quality standards, compliance requirements, and best practices.
• Foster a culture of accountability, accuracy, and continuous improvement.
• Collaborate with operations and safety teams to ensure integrated quality and compliance practices.
• Collaborate with IMEA Regional Quality Team to support implementation of Enterprise QMS and any global Quality Programs/initiatives.

Who We Are Looking For
Someone with:

• Relevant qualifications in Quality Management, Supply Chain, Logistics, or a related field (preferred).
• Proven experience in quality management within warehousing, logistics, or FMCG sectors; experience with tobacco customers is highly advantageous.
• Strong knowledge of quality management systems (QMS), regulatory compliance, and audit processes.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and stakeholder management abilities.
• Certification in ISO 9001 standard, Six Sigma, or similar quality frameworks is a plus.

What We Offer

• A pivotal role in ensuring quality excellence for high-profile FMCG customers.
• A collaborative and professional work environment.
• Opportunities for professional growth and development.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

Primary purpose of the job

Reporting to the Plant Manager, this position requires the services of an individual to effectively develop, implement and maintain quality systems to ensure that all subordinates are working and performing according to the requirements as set out in their job descriptions and quality operating system procedures.

Individuals with the skills and competencies below will be considered for these position

Key Performance Areas

Manage performance of subordinates.

Maintain quality systems according to ISO & OEM system requirements.

Ensure that all customer requirements are met.

Continuous improvement of product quality and systems by analysing performance and implement corrective action when required.

Establish and maintain Quality Department budget.

Manage customer requests/ complaints.

Manage quality performance indicators.

Train and mentor subordinates.

Continuously improve QMS in-line with customer expectations.

Key Skills and Competencies

Excellence orientation - high quality approach, self-starter, ability to work timeously with great quality and under pressure.

Customer orientation - focus on internal and external needs to deliver best quality.

Cooperation - show initiative and be a team player, proactive create a personal network.

Collaboration - work in a collaborative manner with the other stakeholders within the MA team.

Accountability - take responsibility for activities and decisions and be cognisant of all factors that impact the decision. Actively driving cost down.

Leadership - be self-motivated, communicate effectively, display autonomy, coach and guide others.

Inter-cultural sensitivity - ability to use the team diversity in the organisation to achieve goals.

Communication - ability to express one-self and effectively share and communicate information to obtain buy-in.

Adaptability - ability to adapt to technology changes, training gaps and implement solutions.

Auditing skills - continuously develop and manage process/product audits & general audit reports with defined corrective action and timing.

Corrective actions- support process department in the closing of 8D's and the evaluation of effectiveness.

Computer literacy: Microsoft Office, Power BI, end-user knowledge of SAPR3.

Minimum Requirements

B-Tech degree in Quality Management/ or equivalent

Total Quality Management

ISO Standards (Standard Internal Auditor)

Customer Standards and IATF

Exposure to Lean Manufacturing Principles (preferably in automotive sector)

Six Sigma Tools

Root Cause analysis & Problem Solving / Core Tools understanding, implementation

Minimum 5 year experience as a Quality Department Manager in a similar complex automotive manufacturing environment.

Minimum 5 year experience on press tools or assembly process.

Minimum 10 years experience in the Automotive Industry of similar complexity (preference will be given to candidates with extensive experience in car-building especially German-based factories).

Working knowledge of the core quality aspects that we control (geometry, surface quality, structural integrity).