401 Operations jobs in Cape Town

Reference: CPT -ST-1

A vacancy has arisen in the Business Operations Department across the Human Resources and Marketing & Business Development teams

CAPE TOWN CBD

R 250 000 - R 340 000 P/A CTC NEGOTIABLE DEPENDING ON EXPERIENCE

• A degree/diploma in Marketing/Communications/Events Management
• 2-4 Years' experience in a similar role
• Some experience in an HR or administrative role
• The candidate will be responsible for a HR Portfolio comprising:
• Professional Staff documentation administration
• Graduate Administration
• Recruitment Administration
• Training & Development Administration
• HR Project Administration and general admin
• Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities
• Manage events in terms of successfully planning and implementing client facing and internal events as needed
• Manage stock levels of marketing promotional items and replenish when the need arises
• Assist with the coordination of client gifts
• Ad-hoc assistance in supporting the national Marketing team with administrative deliverables
• Ad-hoc assistance in preparing, printing and delivery of tenders and pitches
• Assist with data steward related tasks on InterAction including data capturing, maintaining accurate client information and continuous monitoring of data hygiene
• Create and deploy events related invitations utilising an emailing system and manage this process from inception to reporting
• Work closely with members of the MBD team to ensure deadlines are met and stakeholders are assisted as needed with high-quality output
• Excellent command over the English language
• Excellent planning and time management skills
• Ability to engage with senior management to ensure effective coordination and implementation of the Western Cape HR and MBD needs
• Demonstrable ability to multi-task and adhere to deadlines
• Please note that this position is 100% office based - must be able to travel monthly to the client's Stellenbosch office

CTC includes: Medical Aid, Provident fund, Life cover, Disability cover, Funeral benefit.

Who are we:

A fast-growing start-up shaping the digital future of emerging markets - from software and platforms to marketing and financial services.

Who are we looking for:

We are seeking a dynamic Business Operations Manager . This role is central to ensuring smooth day-to-day operations while driving a strong, positive team culture. It’s not a traditional people-administration role, this position requires someone with a commercial mindset who can thrive in a fast-paced, high-growth and highly regulated environment.

The ideal candidate will bring experience from scaling start-ups or fintech industry, where adaptability and operational excellence are critical.

What will you o:

People and operations management

• Manage operational processes including time off, maternity leave, parking and other general employee operations
• Assist in recruitment activities, ensuring alignment with business needs
• Provide support with talent reviews and on-boarding of new hires
• Act as a trusted first point of contact for employee concerns, handling complaints with professionalism (HR business operations scope)

Office and culture management

• Oversee office management, logistics and vendor coordination
• Organise team events and initiatives to foster collaboration and engagement
• Ensuring a positive, inclusive and high-energy culture across the hub

Operational support

• Partner with the Senior Operations Manager to execute operational strategies
• Contribute to scaling efficient systems and processes as the business grows
• Provide cross-functional support, balancing both people-focused and business-focused initiatives

What do you need:

• Bachelor’s degree in business administration, operations management, human resources, or a related field
• Commercially minded professional with experience in operations, people management, or business support
• Background in a high-growth, fast-paced, regulated industry (start-up, fintech, or similar)
• Strong organisational and problem-solving skills with the ability to adapt quickly
• Excellent interpersonal and communication abilities, with a focus on fostering culture and engagement
• Hands-on, proactive and collaborative approach to operations management

Role is based in Cape Town hub with work from home on Fridays

REQUIREMENTS

• Commercial Experience
• Employee Relations
• Operations
• Recruitment

Our Group Operations Division is looking for additional Travel Operations Agents for the Customer Support Team , which is known as One Team!

(These roles are planned to be based in Gardens - Cape Town (South Africa))

About the Role

The Travel Operations Agent serves as the first point of contact for customers, addressing queries via telephonic and written channels. The role focuses on achieving first-contact resolution for issues such as ticketing, booking changes, cancellations, schedule adjustments, and other travel-related inquiries via telephone, email and chat functions. This position requires delivering exceptional customer service, maintaining high-quality standards, and ensuring error-free task completion.

Key Responsibilities:

• Customer Experience:
  • Resolve customer queries through various channels within SLA.
  • Collaborate with suppliers to offer the best solutions.
  • Adhere to service quality and quantity standards.

• Quality Assurance:
  • Meet team QA scorecard targets.
  • Ensure accuracy in ticketing, amendments, cancellations, and fare rule compliance.
  • Maintain and improve supplier relationships.

• Productivity:
  • Action bookings in operations queues within SLA.
  • Process payments and reissue tickets accurately.

• Error Management:
  • Minimise errors by adhering to airline rules for domestic and international bookings.

• Ad Hoc Support:
  • Assist with operational tasks as needed.

Job Requirements:

Qualification & Experience:

• At minimum High School completion qualification, Grade 12/NQF4/A-level or equivalent qualification/experience
• Relevant tertiary qualifications beneficial
• Customer service experience across multiple channels.
• Strong knowledge of fares, calculations, and Travelstart systems/policies.
• Proficiency in Amadeus or other GDS systems
• At least 2 years of travel industry experience.

Personal Competencies:

• Attention to detail, accuracy, and diligence.
• Effective time management and multitasking abilities.
• Self-motivation with a proactive and adaptable approach.
• Strong teamwork and problem-solving skills

This role is suited for a detail-orientated professional dedicated to delivering exceptional customer experiences while ensuring operational efficiency.

About the team

The One Team serves to support the Group Travel Operations, handling customer enquiries and interactions and any other task assigned to facilitate efficient service to our clients across multiple regions and brands in concluding the fulfilment and support of the purchased air travel supported in the In-house system called TCC.

SWATX is looking for an Operations Execution specialist to streamline and enhance our operational processes. This role is crucial for ensuring that our operations run efficiently and effectively, aligning with our strategic goals. The successful candidate will be responsible for executing operational plans, monitoring performance metrics, and implementing process improvements. The ideal candidate will possess strong analytical skills, a passion for operational excellence, and the ability to collaborate effectively with cross-functional teams.

Requirements

Key Responsibilities:

• Execute operational plans and strategies that align with company objectives and KPIs
• Monitor and analyze operational performance metrics to identify areas for improvement
• Collaborate with various departments to ensure smooth operational workflows and communication
• Identify inefficiencies and recommend process enhancements to improve productivity and reduce costs
• Assist in developing and implementing standard operating procedures (SOPs) for operational activities
• Support project management activities related to operational initiatives
• Prepare regular reports and updates for management on operational performance and improvement initiatives
• Conduct training and support for team members on new processes and tools
  
  

• Bachelor's degree in Operations Management, Business Administration, or a related field
• 3+ years of experience in an operations role, preferably in a fast-paced environment
• Strong understanding of operational metrics and performance improvement techniques
• Excellent analytical and problem-solving skills
• Proficiency in operational software and tools (e.g., ERP systems, data analysis tools)
• Strong communication and interpersonal skills, with an emphasis on teamwork and collaboration
• Detail-oriented with a focus on delivering high-quality results

Do you live in the Table View, Blouberg, Milnerton area, are fully bilingual in English and Afrikaans, have completed Maths in Matric and have solid administration experience? Our client in Montague Gardens would prefer – own transport to travel to their premises.

This is for long term growth, applicants must be in their CURRENT job for minimum 3 years.

This is not a position for job hoppers so Tertiary education highly preferable so that you can be groomed to be used in all areas and grow in this business.

• Grade 12 with Matric, tertiary experience highly advantageous


• Currently working in first job since matric or studying


• Three years administration experience


• Excellent administration and ability to do calculations accurately


• Computer Literacy: Word and basic Excel


• Communication skills are essential (verbal and written)


• Highly organised with the best time management skills (able to multitask and prioritise)


• positively and use initiative to work in this learning environment

• General administrative duties


• Extensive and professional client interaction with orders


• Manage quotations and excel data


• Dealing with deliveries and shipments


• Ensure duties are working chronologically as required


• Managing client orders and the prioritisation according


• Checking the accuracy of billing received


• Feedback to clients on relevant information and solutions


• Manage reports and checking of incoming payments


• Manage stock


• Liaison with courier and other transport companies

Operations Manager – Western Cape, Cape Town

R85000 – R95000 (Neg. dependent on experience)

We are seeking an experienced and result driven Operation Manager to oversee the day-to-day efficiency of our Operations Department. The ideal candidate will bring strong leadership, strategic thinking and a proven ability to streamline operations while ensuring quality, safety and client satisfaction remain at the forefront. This is an opportunity to play a pivotal role in shaping the performance and growth of a trusted industry leader.

Requirements :

• Btech / Bsc in Electrical Engineering
• Post Grad project management or contracts management courses, diploma or degree
• Project Management Essential (+10 Years experience in the Electrical Industry)
• Commercial Astuteness / Contract Management

Key Performance Areas :

• Project Management
• Team Management
• Quality Control
• Stakeholder Management
• Financial Management
• New Business

Overview

Job Title: Operations Specialist

Hire Resolves client is seeking a highly organised and detail-oriented individual to join their team as an Operations Specialist in Bellville, Western Cape. The Operations Specialist will be responsible for coordinating and overseeing the day-to-day operations of the company to ensure efficient and smooth operation of all processes.

• Coordinate and monitor daily operations to ensure efficiency and accuracy
• Develop and implement operational policies and procedures
• Analyse and optimise operational processes to improve efficiency and reduce costs
• Communicate with all departments to ensure smooth flow of operations
• Oversee inventory management and procurement processes
• Handle customer inquiries and resolve any operational issues in a timely manner
• Monitor and report on key operational metrics
• Collaborate with cross-functional teams to ensure operational goals are met
• Train and supervise operations staff as needed

• Appropriate finance qualification: Chartered Accountant. Specialist qualification in financial services would be advantageous.
• Self-driven with at least 2-5 years working in operations in the financial services industry (preferably in fund management).
• Experience with reconciliations and cash management essential.
• Strong communicator and team player.
• High attention to detail.
• Relevant computer skills and system experience, including advanced Excel skills.
• Experience in a programming language would be advantageous, but not required

If you meet the qualifications and are interested in joining the team as an Operations Specialist in Bellville, Western Cape, please submit your resume and cover letter detailing your relevant experience. We look forward to hearing from you.

Contact Hire Resolve for your next career-changing move.

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Michaela Boustred at Hire Resolve or on LinkedIn
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV:
• Hire Resolve reviews applications daily, so please upload or email through your CV today!

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.