Director, Change Management - Business Operations

Cape Town, Western Cape NTT America, Inc.

Posted 6 days ago

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**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Director, Change Management is a leadership role, responsible for playing a pivotal role in leading and driving strategic organizational change initiatives.
This leadership role provides strategic direction and support across business operations functions fostering a collaborative and innovative team culture focused on operational excellence.
**Key Responsibilities:**
+ Provides leadership and guidance to individuals involved in organizational change initiatives.
+ Leads strategic transformational change management initiatives.
+ Develops a clear vision for organizational change and aligns it with business goals.
+ Ensures effective change management is in place for the full lifecycle of transformation and standardization initiatives, from concept through Business-As-Usual (BAU) deployment.
+ Collaborates with executive leadership and other senior level stakeholders to gain buy-in and support for change efforts.
+ Provides strategic guidance to senior leadership on change management methodology and approach.
+ Ensures the development of enterprise-wide change management methodologies and toolkits.Identifies potential risks and develops mitigation strategies.
+ Analyzes, plans, implements and evaluates change strategies, facilitating a collaborative approach to change across the organization and building ownership and capability in change leadership.
+ Acts as a coach for senior leaders/managers in helping them fulfil the role of "change sponsor".
+ Conducts assessments of the current state, analyzes stakeholders, identifies risks, and establishes goals and milestones for changes.
+ Plays a key role in ensuring change initiatives meets objectives on time and on budget by increasing employee adoption and usage.
**To thrive in this role, you need to have:**
+ Significant proficiency in methodologies, change management principles, and project lifecycle phases.
+ Significant understanding of change management challenges, opportunities, methodologies and frameworks.
+ Significant understanding of local and international change management methodologies.
+ Ability to influence senior leaders/managers and gain buy-in at executive level.
+ Excellent analytical and strategic planning capabilities.
+ Significant vast expertise in delivering creative and innovative solutions to business challenges.
+ Excellent interpersonal and presentation skills.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in Business, Management, Communications, or Human Resources or related field.
+ Certifications such as PMP, PROSCI, ADKAR, ITIL, LEED, OCM, or CCMP (desirable).
**Required experience:**
+ Significant experience working on large scale change management projects and programs, ideally in a related working environment.
+ Deep Experience gained in a similar leadership role.
+ Significant experience leading and managing a change management team, delivering high quality results.
+ Strong business acumen and ability to communicate with various functional leaders using relevant industry knowledge and terminology.
+ Significant experience leading programs that include technology change and adoption.
+ Significant experience managing multiple change programs across different regions / geographies with differing needs and stakeholders.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
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Operations Lead / Retail Media and Campaign Management

Cape Town, Western Cape Ad Talent Africa

Posted today

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permanent

Operations Lead / Retail Media and Campaign Management  - Cape Town / Hybrid

Who We Are:
We are a leading retail media and campaign management organisation delivering innovative, measurable and high-impact marketing solutions for retail clients. Our focus is on operational excellence, strategic campaign execution and fostering high-performing teams.

Who We Are Looking For:
A seasoned operations leader with extensive experience in retail media campaign management and a proven track record of leading high-performing teams. The ideal candidate thrives in fast-paced, evolving environments, ensures operational excellence, drives process improvement and acts as a trusted advisor to clients and internal leadership.

What You Will Do:

Campaign Management

    • Lead end-to-end operational execution of retail media campaigns, ensuring bookings, creative development, execution and compliance reporting meet client and internal standards
    • Manage third - party vendors and media partners across digital and print channels, ensuring adherence to SLAs and delivery timelines

    • Troubleshoot campaign delivery and compliance issues, ensuring timely resolution

    • Act as the ultimate gatekeeper for campaigns, ensuring artwork and bookings meet guidelines and templates, reducing approval delays and maintaining critical paths

    • Propose, document, govern and continuously improve campaign implementation processes



Stakeholder Management ans Collaboration

    • Collaborate with media proposition, insights and platform teams to integrate new media and optimise campaign management and reporting processes

    • Provide senior level visibility to Client Partners and the leadership team on team delivery and progress against campaign management improvements

    • Build and maintain strong relationships with clients at mid to senior levels, acting as a trusted advisor and offering proactive recommendations

    • Deliver excellent client service, with particular focus on marketing and retail media departments, driving satisfaction, growth, and repeat business

    • Oversee issue resolution related to campaign management, anticipating client concerns and coordinating internal teams to deliver effective solutions

Team Leadership

    • Manage, coach and inspire a team of Campaign Executives, Managers and support staff, fostering accountability and high performance

    • Promote a process-driven culture across account and sales teams to optimise campaign operations

    • Act as an inspirational leader to direct reports and the wider organisation, cultivating a collaborative, innovative and high-performance culture

    • Encourage continuous learning, innovation and improvement within the team


What You Will Need:

    • Bachelor’s degree in Marketing, Media, Advertising, Business Management, Communications, or a related field; advanced qualifications are a plus

    • 10–15 years’ experience in retail media campaign management and execution, either client-side or agency-side, with a minimum of 5 years in leadership roles

    • Proven experience managing cross-functional teams, including remote or multi-location teams

    • Strong expertise in digital and print campaign management and vendor/third-party relationships

    • Familiarity with retail media platforms, media planning, creative development, artwork specifications and approval cycles

    • Excellent stakeholder management and project management skills

    • Strong analytical capabilities, with experience in campaign metrics, performance reporting and compliance data

    • Exceptional communication, strategic thinking and decision-making skills

    • Comfortable working in fast-paced, evolving environments while leading change initiatives



Key Competencies:

    • Strategic qnd Critical Thinking

    • Commercial Acumen

    • Operational Leadership and Execution Excellence

    • Communication and Relationship Management

    • Emotional Maturity and Resilience

    • Team Leadership and Development

    • Process Innovation and Continuous Improvement

    • AI and Data Fluency

    • Organising ans Coordinating

    • Competitive Edge and Initiative

REQUIREMENTS

    • Analysis
    • Campaign Management
    • Client Portfolio Management
    • Media Implementation
    • Media Planning / Buying
    • Mediating Problems
    • Operations Management
    • Retail
    • Stakeholder Management
    • Traffic Management

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Principal SAP Project Portfolio Management (PPM) Functional Analyst

7400 Cape Town, Western Cape DLK Group

Posted 11 days ago

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Core Skills: Expertise in SAP PPM system configuration and setup.Strong ability in business process analysis and solution implementation aligned with organizational objectives.Experience in project execution, ensuring deliverables meet scope, quality, and performance standards.Sound understanding of integration points between SAP PPM and other SAP modules.RequirementsQualifications Required: SAP PPM CertificationExperience Required: Minimum of 8+ years of SAP experience.Involvement in more than 5 full-cycle SAP implementations.Mandatory Requirements: 8+ years of SAP experience.SAP PPM Certification.Participation in more than 5 SAP implementations.Other Requirements: Local Government experience would be advantageous.It is strongly recommended that the candidate resides in Cape Town for in-office engagements.Experience with SAP integration with third-party applications will be beneficial.
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