5 Process Improvement jobs in Cape Town
Business Process Analyst
Posted 3 days ago
Job Viewed
Job Description
Duties
Process Modeling
- Create and maintain detailed business process documentation using BPMN 2.0 standards (text + diagrams). = --Identify and define required input/output documents within workflows.
Stakeholder Collaboration
-Lead and facilitate meetings with C-level executives to extract, structure, and synthesize discussions into clear documentation.
-Translate complex information into actionable and easy-to-understand process documents.
Knowledge Management
- Publish finalized and validated process documentation in the company's central Wiki (e.g., Confluence or MediaWiki).
Qualification
- Bachelors degree
- Experience using AI language models (e.g., gemini, deepseek, ChatGPT or others) for document QA and quality checks
- Familiarity with Wiki platforms such as Confluence or MediaWiki
Must haves:
- Certified proficiency in BPMN 2.0
- Demonstrated experience documenting complex processes for senior leadership
- Fluent English (C1+ level) – primary language for documentation
- Ability to simplify and visualize complex workflows effectively
- Detail-oriented approach to validating logical consistency in process documentation
- Outstanding structured writing skills with high attention to clarity and precision
Nice to have:
- Experience with process automation tools (e.g., Camunda, Signavio or others)
- Basic prompt engineering skills for AI-enhanced validation
- Industry knowledge in IT, software, or data-driven sectors
- Business German (B2/C1 level) – essential for C-level communication with German-based stakeholders
Business Process Analyst
Posted 19 days ago
Job Viewed
Job Description
Your duties will include, but are not limited to:
Development of a concise operational review pack focused on a data led approach to reporting
SLA performance reporting to give insightful commentary and status for each service line. Including follow-up action tracking with both Hub and Agency teams
Engaging with agency teams and the Hub team to create a robust and executable dialogue on service development by leveraging the M&C Support ticketing escalation pathway reporting
Become a trusted member of the Hub finance leadership team
Core focus areas:
Operational reporting and data collection (50%):
Development and publication of monthly metrics into Hub performance and end to end business process performance
Track, monitor and report on SLA performance
Manage the live status reporting of M&C Support ticketing across all service lines and quality tracking
Hub efficient and quality of delivery reporting. Highlight opportunities to improve
Escalation pathway (20%):
Manage the escalation pathway, ensuring that all escalation issues are captured in the ticketing system and status is reported
Escalation follow up to ensure closure is based on both specific issue resolution and underlying root cause is identified and appropriate remediation actions to process, training tracked and completed
Drive agenda of improvement agenda enabling the local agency teams to feel heard and improvement to be delivered
Drive improvement initiatives across the hub team and highlight those areas where improvement is needed in the local agency teams
Continuous improvement focus (20%):
Coaching of the team, supporting the supervisors, to deliver improved quality. Ensuring executed process tasks reflect process documents
Member of the Hub finance leadership team (10%):
Join team meetings and become a trusted member of the team
Support the finance supervisors with team development and training awareness
Skills & Experience:
Minimum 3-4 years post-articles experience
Shared Service experience
Qualification:
Degree
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Business Process Analyst
Posted 22 days ago
Job Viewed
Job Description
Your duties will include, but are not limited to:
Development of a concise operational review pack focused on a data led approach to reporting
SLA performance reporting to give insightful commentary and status for each service line. Including follow up action tracking with both Hub and Agency teams
Engaging with agency teams and the Hub team to create a robust and executable dialogue on service development by leveraging the M&C Support ticketing escalation pathway reporting
Become a trusted member of the Hub finance leadership team
Core focus areas:
Operational reporting and data collection (50%):
Development and publication of monthly metrics into Hub performance and end to end business process performance
Track, monitor and report on SLA performance
Manage the live status reporting of M&C Support ticketing across all service lines and quality tracking
Hub efficient and quality of delivery reporting. Highlight opportunities to improve
Escalation pathway (20%):
Manage the escalation pathway, ensuring that all escalation issues are captured in the ticketing system and status is reported
Escalation follow up to ensure closure is based on both specific issue resolution and underlying root cause is identified and appropriate remediation actions to process, training tracked and completed
Drive agenda of improvement enabling the local agency teams to feel heard and improvement to be delivered
Drive improvement initiatives across the hub team and highlight those areas where improvement is needed in the local agency teams
Continuous improvement focus (20%):
Coaching of the team, supporting the supervisors, to deliver improved quality. Ensuring executed process tasks reflect process documents
Member of the Hub finance leadership team (10%):
Join team meetings and become a trusted member of the team
Support the finance supervisors with team development and training awareness.
Skills & Experience:
Minimum 3-4 years post-articles experience
Shared Service experience
Qualification:
Degree
Connect with us on
Business Process Analyst
Posted today
Job Viewed
Job Description
We are seeking a part time Process Documentation Specialist to join our team. Your mission is to systematically capture, structure, and document business processes in close collaboration with C-level executives and key stakeholders. Your work will drive clarity and transparency across our global operations. Duties Process Modeling - Create and maintain detailed business process documentation using BPMN 2.0 standards (text + diagrams). = --Identify and define required input/output documents within workflows. Stakeholder Collaboration
- Lead and facilitate meetings with C-level executives to extract, structure, and synthesize discussions into clear documentation.
- Translate complex information into actionable and easy-to-understand process documents.
- Bachelors degree
- Experience using AI language models (e.g., gemini, deepseek, ChatGPT or others) for document QA and quality checks
- Familiarity with Wiki platforms such as Confluence or MediaWiki
- Certified proficiency in BPMN 2.0
- Demonstrated experience documenting complex processes for senior leadership
- Fluent English (C1+ level) – primary language for documentation
- Ability to simplify and visualize complex workflows effectively
- Detail-oriented approach to validating logical consistency in process documentation
- Outstanding structured writing skills with high attention to clarity and precision
- Experience with process automation tools (e.g., Camunda, Signavio or others)
- Basic prompt engineering skills for AI-enhanced validation
- Industry knowledge in IT, software, or data-driven sectors
- Business German (B2/C1 level) – essential for C-level communication with German-based stakeholders
Business Process and Test Analyst
Posted 2 days ago
Job Viewed
Job Description
Business Analysis (45%):
Evaluate, analyse, and document current and future business processes to identify strengths, weaknesses, and opportunities for IT to enhance operations, reduce costs, and optimise benefits.
Ascertain and negotiate needs and expectations of multiple stakeholders.
Manage and facilitate workshops and requirements gathering sessions.
Elicit, understand, and document business/user problems and requirements, translating them into viable IT solutions.
Produce functional specifications, including flowcharts, use cases, wireframes, and other diagrams to clarify business understanding.
Develop and maintain in-depth knowledge of systems supported by the team.
Consult with business units, team members, and project teams to attain optimal solutions and benefits compliant with standards.
Contribute to short- to medium-term planning for continuous business improvement.
Provide guidance for the development of business cases and maintain system manuals, user guides, and FAQs.
Conduct system handovers to relevant process/system owners.
Solution Testing (45%):
Participate in sprint planning and backlog refinement.
Review and understand solution requirements, specifications, and project/change success criteria.
Collaborate to define testing strategies, scope, and approach.
Develop and document test plans, scripts, and test cases.
Execute testing including Unit, Integration, Regression, Negative, Functional, and load/performance testing.
Identify, document, and communicate defects to stakeholders, and verify resolutions after remediation.
Manage and facilitate User Acceptance Testing (UAT) sessions.
IT Solution Support (10%):
Deliver services that meet business needs within defined Service Level and Service Availability Agreements.
Maintain a high level of customer service, analysing feedback and proactively adapting ICT services.
Requirements:
Matric and National Diploma or Degree in Information Systems, or Diploma in Business Analysis.
ISTQB Certification (Tester Foundation Level).
Minimum 5 years proven experience in Business Analysis and solution testing.
Knowledge of Agile development methodology.
Code B Driver’s License.
Hit apply today for more information!
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